Despite Lowes treating both us and installers disrespectfully when faced with reality that Lowes had provided installer with broken unusable toilet, America NW folks persevered and completed the job promptly in spite of Lowes policy requirement that whole process be started anew delaying completion by 24 hours. I am dealing separately at Lowes corporate level in effort to effect changes that are more respectful of both consumer and contracted installers in future. Ward Buckingham read more

Wallace Strute was a gift as he repaired our leaky hose spigot. Diagnosis took five minutes and he had a plan and executed it within 30 minutes, including installation of an access panel for the spigot water line. Delight person who did quality work. Thank you! David Groth Coeur d'Alene read more

Great work! Fast and Friendly. Thanks Mike! I would reccomend him gladly. He tought me as he fixed my water heater. read more

America NW Plumbing, Heating, and Cooling - Mike did a great job! Fast, affordable, and Friendly! - Plumbing Near Me - Post Falls, Idaho

Marci/ NW Plumbing Inc., Thank you for your follow up with my plumbing service on December 15th. Frankie was professional and very knowledgeable. He completed the stub out of our new water lines and drain. We are very pleased with your company and the work that Frankie completed for us. No doubt he is a highly valued employee. Thank you again. Mark read more

We moved into a home in the area and 2 of our yard hydrants started leaking - probably weren't used much before and the house is over 20 years old now. America NW sent someone out the very next day and they identified the issue, ordered new parts and installed them the day after the parts were received. All around a great response. The service technicians were quick, efficient, thorough and cleaned up after the work was done. Would recommend using this company for sure! read more

We had a major leak in our shower and couldn't find the source. Wallace came to our rescue!! He was courteous, and went right to work finding the source of the problem. I appreciated the fast and thorough service!!! Thank you, Wallace!! read more

Great response today from this company. Valerie and Brian came out early in the afternoon and did the necessary repair on our shower valve. The stem had broken off and it required a drill out to remove the cartridge. I had attempted to do the repair myself but did not want to do any more damage. These folks took care of the problem in a timely matter. Thanks for the professional and efficient work. Always appreciate competency. read more

Pros: I called American NW plumbing at 7:30 AM 1/14/ 21 a day after the big wind storm that had all the contractors in the area hopping. The wind blew the pilot out on my hot water heater and it wouldn't stay lit. Bad thermocouple. They said they would be over in the afternoon, then called back to say they rerouted a team and they would be here at 9:00! Not So Good: Two people came to my house and confirmed the thermocouple was bad. They wrote me up a quote for $425 plus tax to do the repair. It was 2-3 times higher than I thought it would be for less than an hours work. From the 8% tax charged I calculated the replacement part was worth $15.25. I signed off on the quote. I did mention that I bought the water heater, new and delivered, for just under $500 and have been using it daily for the last 10 years without a problem after installing it with a friend. Even though I signed off on the quote the charge still felt excessive. I called to see what their hourly rate was and was told it was a flat rate based of national standards. Anyhow knowledge is power so now at least you know what something like this might cost, and it might be worth looking around for installing a $15 part in less than an hour before you commit. read more

Called because all 3 sinks in my kitchen were backed up. Very nice on the phone and got someone here that day. Very nice guy came out and "fixed" it. Kinda worked but the prep sink was making a weird gurgling sound. Thought it was just temporary so didn't call them back. They have only a 48 hour guarantee so I definitely should have. Anyway, we were called out of town for a family emergency and we were gone for several days. Within a couple of days after we got back, the problem was back. Called them and she said they wouldn't cover it cuz it was outside of 48hours. She said no one would offer more than 48 hours. Called Mr. Rooter - they sent 2 really nice guys out who fixed the problem and offered a 90 day guarantee. No problems since they came out. read more

They were great! We have a rental property in CDA needed to have a new toilet installed. We purchased the toilet from homedepot and had it delivered. They came and installed the toilet for us. Communicated well took care of everything. I would definitely recommend them. read more

Ontime quality work at a fair price. Val and Larry assessed the problem, provided a temporary fixed until the ordered part was received, replaced temporary part with new part, then test and verified. Val and Larry were very good at what they do. read more

The company offers very professional service through their employees. The owner is hands on ensuring each job is completed with the highest standards. If you're looking for installation on new construction and remodels they are a fantastic choice as well. read more

American NW Plumbing, Hayden, ID: I received a call from Mike regarding his ETA which was much appreciated. When he got there we went thru my list of potential repairs. He first tackled the stoppage in the tub, then rest of list. He was very courteous, professional and friendly. He was in/out in a short period of time. Great service and my AHS warranty covered everything. read more

Honest company. Explains everything completely. High-quality work. Expensive but all plumbers are... read more

We had a sump pump that was seemingly defective. When we had American NW Plumbing come out to take a look, they effectively fixed the pump, and remediated the issue from happening again. I really appreciated the honesty and integrity of their technician! read more

I would not recommend this company. We had a leak under our master bathroom sink. We were originally quoted $1400 through our home warranty company for removal of the vanity, tearing up linoleum, drilling through concrete, fixing the leak, putting new concrete in, resetting the sink and toilet. They quoted 12 hours of labor. I asked the gal on the phone if it would be less if the repair wasn't as bad as they though it "could" be. She said, "it could be more but not less." We removed the vanity ourselves. He had full access to the floor and did not have to tear up any linoleum. The plumber arrived 1.5 hours late. He left twice because he was ill prepared for the job (even though he was the one that diagnosed it 3 days prior). The first time he was gone for 2 hours! The second time he was gone 30 minutes. He worked less than 5 hours and the leak was fixed. He fixed the floor hastily with a bag of rocky quickrete, not smooth concrete like the rest of the floor. He did not have to mess with the toilet at all, the linoleum stayed intact, and he wouldn't help us put the vanity back in. 5 hours of labor and a $3 bag of quickrete... I STILL had to pay the quoted 12 hours of labor at $1400! I consider that theft. I would never recommend this money-grubbing company for any type of work. read more

I cannot say enough nice things about this company! We used them back in 2008 when we had a house built and had them come out a few times after that for just "new house" things. They were always so wonderful and kind! Fast forward to 3/30/2020....we had a pipe break in a bathroom wall of a house we moved into 2 years ago. We had another company come out and they quoted us $5,800 + $445 just for coming out and looking at it!! America NW came out the next day and did the job for $200 (including parts) and it only took them 30 minutes. **THANK YOU SO MUCH FOR BEING AN AMAZING & HONEST COMPANY!!!** You've definitely gotten our business back for life! :-) read more

very unfriendly woman who answered the phone! I felt like my needs were not important, I will definitely never use this company and I'll spread the word. read more

I had them replace my sump pump in January 2018. It stopped working in July. I called for service and they said it would be 2 weeks before they could get out!!! Totally ridiculous - if you sell and install something then you need to be adequately staffed to service it. read more

My husband and I had a plumbing emergency over the weekend. Our septic tank appeared to be blocked so we were unable to use our toilets or sinks. It happened to be a Saturday which we knew was not optimal and knew it would probably cost more to have someone come to our house but we were obviously desperate. We called America N.W. Plumbing Inc. after looking at the reviews. A plumber came that afternoon and was an awesome, personable guy. The job literally took ten minutes to unblock our septic tank (literally 10 minutes) and we were charged over $700. The plumber felt bad and said he didn't charge us the full amount which was almost $900. We didn't complain to the plumber as we knew he was just charging what he was told to charge us according to his spreadsheet. When I called the owner of the company on Monday to plead my case, she would not listen to anything I had to say. I knew the job would cost more being on a weekend....but over $700 for ten minutes of work was insane! I calmly tried to discuss the bill and suggested some kind of compromise considering the 10 minutes of labor but the owner immediately got angry and would not let me speak at all. The owner was rude, unprofessional, and finally hung up on me. I was shocked and appalled! Not only did I feel completely taken advantage of, I was berated and hung up on! I believe in giving business to honest, fair and professional companies and the owner of N.W. Plumbing Inc. has none of these qualities. I will never use N.W. Plumbing Inc. again! UPDATE: The woman that claimed to be the owner of America N.W. Plumbing Inc. was apparently the office manager. The real owner, Mike, called us promptly the next day after the incident with his office manager occurred. Mike was understanding and apologetic. He listened to my concerns and we agreed on an appropriate and fair price. read more