This review is for my flight on Feb 22nd, 2013. Pathetic AA flight from ORD to SJC. Already 90 minutes late. Still sitting at the gate. Old plane. Uncomfortable seats. Circa 80s TV monitor. Hope this flight leaves now! read more

Friday 17 jan 2014. Been here since 6:30pm changed gates twice, new boarding time every 15 minutes. Now 10:00pm . Next boarding time 10:15! No captain. No first officer! I will never fly American again!!! read more

We are on a pleasure trip from Miami to Chicago, then enroute to Beijing in first class/business class. Our first flight was an old 767 in first class. The seats were comfortable, but not full reclining. That is fine for a 3 hour flight during the day. After that I was very disappointed. They did not hand out head phones and you had to request cheap in the ear phones. No movies, just some crappy tv show. The lunch was a cold chicken salad which was mediocre. Dessert was a warm cookie! No coffee or tee was offered. They did hand out blankets, but no pillows. If you are tall your head is way above the top of the seat. In other words trying to rest your head on the back ready is impossible. They offered no sanitary backing to the headrest that was available. also the power outlet was a round one that you use on a car. The flight itself was smooth. Definitely not first class, unless you come from India. Tonight I will travel on a 777 to Beijing. read more

American airlines is the worst airline EVER! I'm US Army Vet. Flown everywhere! Never had a more disappointing experience. This is how AA treats service members and all US citizens. Please avoid AA at all cost! I would give them negative stars if this site supported that. read more

Wow, worst airline ever. Transferring flight to Milwaukee was delayed by 6 hours, no other flight available. They didnt even mention the option to take a bus since it's an hour away driving, only happen to find out through other people. Couldnt get the luggage even though it is here in the airport. It was going to take 3 hours more to get the luggage because they only have 2 people working on a busy day. Decide to let it get to Milwaukee while I take the bus. I need to get my rental car before Enterprise closes. I cant believe this. Im going to make sure to never travel through AA again. Awful. read more

American Airlines has THE worst baggage service than any other airline. I travel a lot and have flown on many airlines including United, Alaska, Delta and more. American is by far the slowest to get your bag to baggage claim -frequently 30 to 45 minutes -and I have had more lost bags with American than any other airline as well. I am not sure if it is due to incompetence, cost-cutting, or whether they just don't care. read more

If I could give negative stars I would. I have flown hundreds of times with multiple airlines and only American Airlines has given me problems. I haven't helped them before but this is enough. I got on my first flight (American Airlines) and they ran so late I couldn't make the connecting flight.. Also American Airlines, they didn't bother to tell us they close the gate 10 minutes before what your ticket says, and they didn't call to tell all of our connecting flights to hold for a few minutes, my flight departure time was 4:50pm, (half way across Chicago o'hair) I ran and got to the gate at 4:42pm, to be told that I will have to get another flight!!!! What? The plane is here I am here and it don't take off for at lest another 8 minutes I have no baggage.... "No sir we will not re open a flight, you will have to find another"... I ask " ok so what is American Airlines going to do for me?" They come back with "we don't offer anything to people for missing a flight" ..... Ummm your airline and your hidden rules of closing a gate early made me miss my flight..... And NOTHING... American Airlines does not value YOU or ME as a customer or our money we pay for there tickets... read more

What terrible communications. I get it they can't control the weather. But they can communicate more openly and clearly. When they know a plane has been diverted and will be later that what is currently posted....that is withholding information and is a lie. Unacceptable airline business practice. They do not care about their customers. So frustrating. This executive platinum member is looking for a new preferred airline. read more

"First, I really wanted to like this place, I really did. All my friends talked about it and how it totally transported them to a different place. We were served by like two girls in these ridiculous outfits. They had seriously 200 people in here so it was jam packed and we were in these weird seats that all faced the same way. The entertainment was some strange new wave pantomime but someone else narrated over it? Rando! It was only like a minute then nothing else our entire stay. The two managers were in another room the whole time and would sporadically yell at us over the loud speaker. I was so put off! Then, the drinks. Omg, if you can call them that! A total joke with no selection and served from a tiny cart that took Fo-Ev-Ah. And you had to bring cash!!! That wasn't posted anywhere. I didn't try the food, but on a positive note the peanuts were free and tots delish. I will not be going back to this club. Not to mention I must have got wasted and given the uber driver wrong directions because it was $400 to get back home to downtown KC. If the club is going to move that should be on the website somewhere. Not worth the $200 I spent on this trip. read more

They bumped me out of first. I had the trip planned for 6 months. They told me I was the last one to book. I don't believe it. I booked with miles. When they bumped me they told me at the gate they would refund all my miles automatically. Of course they didn't. I called today and they gave me less then half my miles back. They told me I had to pay for my coach ticket. I was told something different at the gate. They really don't care. They should of given me all my miles plus some but she was cold and didn't care on the phone. If I didn't have miles I would never fly American! read more

They take your money them say oh we are sorry the plane is not here or it's broken, been waiting over 3 hours now they decide to fix the plane I will never ever fly American again and I want my money back read more

This airline is bad. Pretty much the best thing you can say is that they are consistent. You know there will be delays. There will be computer issues. Customer service will most likely be poor. I have had some friendly people who attempt to be helpful. I had to go through the process of writing a letter about the worst customer service experience I've ever had. They intentionally make that process difficult so they don't ever have to address their issues. The frequent flyer program really doesn't have much value. read more

A recent trip to Las Vegas from O'Hare, Chicago was miserable both ways. Going, I was in the new planes with the thin backrests....absolutely miserable. My feet and legs ached by the time I arrived. The gate was changed at O;hare and the plane was late in Vegas. I asked for help with putting my baggage in the overhead and was told to ask another passenger. The lady in the middle kept hitting me with her elbow because there is no room between seats. The aisle is so narrow that two of us got out of our seats, and there was not room in the aisle to pass. I believe I will drive next time. Will probably get there just as soon with a lot better attitude. read more

During our recent return from Switzerland my wife was subjected to multiple secondary security checks at the request of American Airlines. She is a white naturalized citizen of the USA since she was a small girl who was born in Switzerland. Two weeks ago she celebrated her 71st birthday. She traveled with me who has a Known Traveler Number. She obtain her ticket with my miles. I am an American frequent flier with a platinum status. Yet for some reason she was singled out for secondary screening, delaying us multiple times in making our connection. American Airlines does not appear to have any concept of CRM. I have to ask the question if she was singled out due to her being born in Switzerland? Obviously, American Airlines believes that 71 year old women terrorists come from Switzerland. I was told they single out couples traveling together selecting a spouse for the screening. How stupid can airline be to do this creating not a sense of security but of aggravation and dislike for the Airline. read more

this airline sucks they tell there mechanics to overlook big things like worn tires brakes and fuelselage

American Airlines please get a clue! The food served on first class from LaGuardia to Chicago this afternoon for lunch was HORRIBLE! A chicken teriyaki salad should NOT taste like !! read more

Although I had a regulation carry on bag I was still forced to check my bag. To top it off there was plenty of space for my bag to fit in the overhead compartment. In all my travels I have never been forced to do this. Making trying to leave the airport take that much longer. When I buy a regulation bag I expect to be able to carry it on. I am a very dissatisfied customer and will no longer be flying American. read more

I bought a ticket to VA for my daughters wedding. As I tried to choose a bulk head seat for a broken leg, it wouldn't allow it. I called AA for help and was told that flight was too restrictive (cheap) for selecting seats. Who knew? I asked if I could cancel and re-book on a flight that would allow me a bulk head seat. "Natalie" at AA told me yes. I asked if she was certain I would get a refund and she replied "Yes, in 7-10 days." Of course the refund never came. AA refused to honor the rep's promise of a refund so they offered me a voucher. I wasn't promised a voucher. I was promised a refund. Now I have a wedding to pay for AND a flight I won't be using anytime soon. I asked AA to listen the recordings of that call for proof and was simply told that it didn't matter what the rep said...no refund. Wow! I was struck speechless! Warning people: AA WILL lie to you and you have no recourse! read more

***STAY AWAY*** waited for a flight at the airport that was supposed to leave at 5:15pm which was delayed until 8:40pm and changed gates twice. I go to use the bathroom for all of a few minutes and the plane magically shows up and leaves without me. HOW SWAY!! read more

The worst experience I​ have ever had on any airline. I​ waited from​ 6-11:30 for a flight to Austin​ confirmation number CXFDNC for the flight to be canceled​. I​ then waited another hour in a half in the customer service line to speak with a man named Ricardo​ to tell me the best he could give me is a fourth​ standby ticket for the 7:00 am flight. I​ ask how is that the best you can do if I​ can go on my phone right now and buy a ticket for 1000 dollars, it's​ still seats available​. he had no answer but just promised me I​​ would be on the flight. They next send me to a nearby hotel in a packed taxi to be in a room that smelled like they been ashing cigarettes​ on the floor all day. I​ stay up and see there were still 5 first class tickets available​ for the7 am​m flight. i get there to the airport at 5 and meet with a horrible woman named Judy. Judy screams at me to go sit down when I​ ask her about the flight​​t, she never asks​ for my standby ticket and when i presented it to her she then tells me im 7th standby and basically Ricardo lied to me. the screen said 4 people upgraded but somehow only 3 other people who were standbys as well were allowed on the flight. those​ 3 allowed on the flight were​ European and I​ am African American, and to top it off it was my birthday. Judy tells me to go to customer service which no one was at smiling showing no empathy.​ I​ go speak with another American​ airlines representative​​e and she gives me a standby for the next flight # 1 priority and I​​I​ finally made it to Austin​ by 1. I​ contacted their customer care and all they have to say is " Sorry, please give us another chance to make your experience better for your next flight". No reparations​ no anything for this experience I​ will never fly with American​ Airlines​ again. When emailing customer care they tried to focus the problem​ on the flight being canceled​, my problem​ is what​ happened after my flight was canceled​. read more

I started flying AA years ago because of the extra space between the seats. I stayed with them because they were professional, friendly, and on time. Yeah, I am not the most frequent traveler. In the last year I have traveled three times with AA, like most years, but from now on I am looking for someone else to go with. 1. What happened to AA? I always get the regional, crew-screwing subsidiaries--even from California to Chicago. This is regional? 2. How can they not know who is on the plane? Leaving Chicago we were delayed because 5 minutes before we were supposed to leave (after a 90 minute delay for weather), they were still trying to seat people on standby, upgrades, and who knows what else. Then, in San Jose, with no weather delay, they were doing the same thing. 3. The person making announcements at ORD was very nice. Unfortunately, her non-English-native accent made all the announcements non-understandable. There are classes that AA can send people to. 4. We always get group 6 to board (We also sign up early and probably have the cheapest seats.) Now we have little kids boarding, first class boarding, elite boarding, platinum boarding and then start with the group 1 plebians. For a democratic country, we sure have a lot of classes. I really don't mind the wait, except when the plane is full and all the overhead storage is gone. And what is with the first class TSA lanes? 5. $2.00 for earphones? $8.00 for blanket and pillow? $8.00 for food? $25 and $35 for bags? PLEASE just charge us up front and let's be done with it. Yes, I would probably gladly pay an additional $50.00 per flight to get all this included with no hassle. Then get rid of the storage on one side of the plane, (or shorten it on both sides) so that it feels a little less claustrophobic. BTW: They want you to believe that the baggage fee is because they have cheap flights. It is more likely because they make a whole lot more money on air express packages and your belongings are just in the way. 6. A 4-hours flight from SJC to ORD and we got one trip up the aisle for a drink. Sure, you can ask for more, but they are really pretty busy with their 6 trips picking up trash. Do they get paid extra for more trash? 7. One restroom of the three were broken, so we were asked to have no more than four people in line at a time. This, of course, was after the announcement that those in the cattle car were not allowed to use the first class bathroom, so they had to adjust that announcement really quickly. 8. The lady in front of me was so important that she had to lean her seat all the way back in my face. The three inches of leg room were canceled by the no inches of nose room. It's OK, I am sure that she really needed to have all that space. Of course, there was no one else on the plane who needed to go all the way back (it was a daytime flight), but they usually seem to be women and they always seem to be in front of me). I hope she didn't mind the number of times that I dropped my seat tray and didn't mind my using the seat back pocket for a bunch of stuff. 9. Speaking of seats, on this fight they were shorter: The head rest was just above my shoulders. There is little seat padding, etc. Please, charge me an extra $10.00 so I don't have to feel like I am riding on a wooden bench. FORTUNATELY, this time I didn't have to deal with their 800 number. The best way to get through, by the way, is to curse at the computer and repeatedly ask for a real person. (The cursing may be optional.) The real people are helpful, but it sometimes takes a couple of minutes to get to one. The other customers often don't help. This trip we had a lot of people who stopped in doorways(!) We also had the people who crowd the baggage carousel and make it hard for anyone else to get their baggage. Weird, since the baggage doesn't come faster if you are closer to the line and you have fewer people insincerely saying, "Excuse me!" I miss American Airlines and after I fly a few more carriers, I may try them again in a few years. read more

Feb 20th , My sister traveled American Airlines A455, Chicago O'Hare airport to LAX/Los Angeles Airport, Then connecting China Southern Airlines for CAN/Guangzhou, China. She checked thru her 2 luggage (and one even little over-weighted at 53 lbs.) for easier transfer at LAX. And when she arrived at CAN, final destination, she was told her luggage was left behind as late showup. 3 days later, she got her 2 luggage, but, with both opened(assumed TSA doesn't allow the locked bags so they're all unlocked). To her surprise, one 53 lbs luggage just weighed 20 some lbs, ALL purchased things including new several LEVI's jeans, CK shirts, Clinique cosmetics, gifts, Clark shoes even kids snack all gone!! China Southern air received the luggage in the morning and delivered to my sister right away, and they Checked with their LAX office, the record shows flight AA455 arrived at LAX on time around 5:30pm, there should be no problem for them to transfer the check-thru luggage to next TBIT(2.5 mins by walk) terminal where connecting airline located within 4 some hours. But they missed the flight, luggage shown up at China Southern counter at around 11:30pm, 1 hour behind the departure time. My question would be, whey AA can't deliver transfer luggage within reasonable transit time? Where the luggage were? I bet they were in restricted area with CCTV monitor, but how come it was stolen like this? What happened to the luggage during these 4 some hours and/or 3 days in LAX? I called AA customer service (toll free#), but the lady at the other side knows NOTHING, and told it happened sometimes, she even refused to provide me with LAX/AA customer service number I can call and check what happened( why customer service number can not be release to passenger??) and knew Nothing at all when you asked anything about the luggage. As customer service rep., this AA staff was just Not polite, not professional and not helpful at ALL! I search on line for such situation, just found there're so many pilferage cases happened in LAX, why? Why I didn't see TSA notice paper when I found the luggage was opened and checked by someone last time? Who stolen the luggage and unlock luggage just give someone too much convenience to do whatever they want to, in restrict area at a international airport, like this! read more

AMERICAN AIRLINE - WORST AIRLINE EVER!!! I had purchased two round trip tickets from Chicago to Cabo San Lucas. We decided to go on this trip over the Memorial weekend and since I found direct flights, the trip was worth it. After I purchased the tickets, I booked the hotel directly thru the hotel and rented the car. About a month later, I received an email with the tickets for the trip. At first, I thought that it was just a duplicate of the initial email only to realize that American Airlines had change their schedule and switched us to connecting flights with a stop over in Dallas. Now, why would we fly to Cabo for 4 days and spend two days traveling? They sold us direct flights and I asked them to honor the tickets we purchased. However, one of the managers at AA told me that when they sell the tickets, the only thing they guarantee is the transportation and they have the right to place passengers on whatever flight they want. It doesn't matter to them if the schedule is conflicting or if the passengers paid more for the direct flights. They simply don't care. On top of that, AA's customer service is extremely poor, everyone from flight attendance to managers - a total disgrace. Taking people's money for a service they do not provide is pretty low. But, I suspect it will catch up with them. Mary C read more

Once again American Airlines failed me. I am never flying them again. There was a weather delay from Chicago to NYC and instead of delaying the midday flights, they cancelled them and left the passengers on their own. Not something Southwest does. The flights later in the day got to NYC. Because of there lack of caring for their customer I am missing an event tomorrow morning. I hope they go out of business and all lose their pensions. They have wasted enough of my time why should they enjoy their retirement. read more

Don't even try to get booked with seats with you your children together. Got a full runaround from two levels of surly customer service people. I hope to never have to fly them again. Creeps! read more

I want to give negative stars. This airline is pathetic. They have no clue what customer service is.

I often fly American because they have direct flights and frequent flights to many of my destinations. However, the service has been on a steady decline. I understand if a flight needs to be canceld due to mechanical issues, but please make the process of finding an alternate flight home less of a struggle and more of a help. Also, a smile at the counter goes a long way as well as making me feel like if we encounter any travel issues that we will work together to solve it. More often than not, once I am on board, the seat has crumbs in it or the tray is sticky from a previous guest. It's too bad. read more

The pilots and crew to their credit were very professional, recently on a flight where I was flying from Fort Walton Beach, Florida to Dallas, Texas. The crew and pilots didn't do a good job of screening some of their comments into the cabin. At one point the pilot described a "bumpy ride approaching due to a system they were going to intentionally traverse due to not receiving a re-route option from ATC". Then the plane started to shift violently up and down for about two minutes and the flight attendant was rushing around trying to secure any type of lose objects (understandably); this flight was turbulent in its entirety from start to finish. The nervousness of the crew rubbed off onto the cabin as the plane repeatedly hit severe turbulence as drinks were flying everywhere and passengers were shrieking out loud. This was a very stressful flight and I believe the crew may be professional good people but the B team when it comes to flying skills and experience. I will do my best to try and stay off of anything this size or smaller as I know this is another reason we experienced turbulence so extreme that day. For the first time in my life, I experienced air sickness due to the jolting motions of the plane and did get sick into a bag, I felt like there should have been a little bit more concern from someone than just a brief "are you okay?" in mid turbulence. There was no interaction, explanation, or even acknowledgment of the events on the flight after we finally landed and got off at the gate. I feel very uneasy about the events that flight and the fact that the crew didn't want to talk about any of it as if they were themselves disturbed. The pilots wouldn't come out of the cockpit like they normally do any other time you fly, so we knew they were on edge. Again, while things were not above average, nothing was below average except for a keen and clear perceived sense of passive panic that caused myself and others to feel uneasy throughout the flight and even after the flight was over. I'll always remember the uneasiness we felt that day when I consider flying anywhere on any airline again, I will do my homework. This was flight 2920 out of Fort Walton Beach, Fla to Dallas 3:10pm - 5:15pm 29Jun2013. To be fair, I do have to say that American Eagle did give me a $500 voucher to miss a flight and re-book onto a later flight which I thought was very nice of them. After I initialed the voucher I got it back and it said only good for purchases under $1000 as if there were such a thing when you buy airline tickets? What made up for that was how funny it was at the time to hear the agent up-selling a "$5500" travel voucher over the PA for 20 minutes, he let me know it was a mistake and he apologized, although it isn't my fault he was advertising the wrong thing so it didn't really mean much to me. Between all of these things and then the flight home I was pretty unhappy with this whole experience and this is a rarity for me. read more

My sister booked a trip to Disneyworld months ago for next week. She was diagnosed with breast cancer a few weeks ago and started chemo last week. She had hoped to feel well enough to make the trip and even requested the chemo start a week later to be able to time it right. Unfortunately, she is to sick from the chemo to go. She called American Airlines to get her ticket refunded so she could reschedule when she feels better and they said she cannot get a refund due to the fact that she didn't buy the insurance. Completely unacceptable. I am a premier gold flyer on United who had thoughts of switching to American. Now I know why I'm sticking with United Airlines read more

December 23rd & I'm trying to take a business trip from Chicago to Cedar Rapids departing at 7:15. We've been on board an hour with one excuse after another as to why no take off. First, weather is mild but have to wait for de-icing. Ok, we'll wait 30 minutes for that to happen. Once they de-ice, apparently employees so incompetent they don't know how to de-ice without getting it on the pilot's windshield. So we wait... another half an hour & still waiting for someone who can come over to get the ice off of the pilot's windshield. Now they claim they're out of gas & may have to switch planes with at least another half hour wait. The level of Incompetence is remarkable. I have flown AA almost exclusively & am a platinum flyer. Rethinking whether I will ever fly AA in the future. read more

I am not a piece of meat. I am a revenue generating customer. I recently took a flight from O'Hare to St. Louis Lambert airport. It was not a good experience. I paid full fare because I booked the trip inside of two weeks. I have flown on American for about 15 years for business. At one point I was a platinum member. That does not seem to mean much anymore. I got to the gate and of course I was assigned a crappy seat. I was in row 25 - window seat and I was in group 20 to board. I think that seat is in the luggage department next to the chickens and dogs. I am a tall passenger at almost 6'7" and had to beg for an aisle. Luckily, when they look up at me they usually give me an exit aisle seat. I also had to pay for my bag (American please note that Southwest doesn't charge). I am tired of being nickled and dimed for everything. When getting my boarding pass they tried to upsell me everything: $25 for 300 more points, $50 for an aisle seat, $100 to be upraded to first class, $20 for air on the plane (just kidding) you get my point. It's ridiculous! As I was boarding more aggravation. I paid good money for my seat. Everyone in the world boarded before me. First class, One world alliance, platinum, gold, silver, copper and lead flyers. If you are military or if you had a child or needed special assistance you boarded right away (I agree with that--it's the right thing to do). So I looked up and 75% of the gate was boarding before me. The return trip from St. Louis was delayed by 3 hours due to bad weather in Chicago. luckily, was not like Jet Blue. They returned us to the terminal and let us off the plane. I finally arrived in Chicago four hours late. I am really tired of the way airlines treat good revenue generating passengers. I am not sure what to do about it. the best part of the trip was meeting a shoe shine guy in named Ken in St. Louis that has been shining shoes for 30 years. He told me a funny story about how 5 girls were lined up waiting to get their shoes polished. He said none of them wanted to be out done by the other girls. Ken is a charming, funny guy. Look him up if you are at the St. Louis Lambert airport. You will enjoy him! read more

If I can help it I will never use American Airlines again. We were recently told that we arrived too late to get on our plane even though the plane did not take off for another 30 minutes and that is if it was on time. Not to mention that I had already printed boarding passes from checking on the night before. They told us we would have to buy another roundtrip ticket or forfeit our whole trip. We couldn't even use the flight back that we had purchased. We ended up having to pay premium prices for complete new airfare and had to sit around the airport the whole day and take a connecting flight on the way home. I am guessing they sold our seats to make additional money. read more

Never fly American Airlines. Absolutely, the worst customer service of any airline. Recently, I had to fly from Newark to Chicago. I wanted to fly with Southwest airlines as I almost always do. Unfortunately, my wife forced me to purchase a ticket on American due to having old miles that were about to expire. I told her it wouldn't be worth the aggravation, but finally relented. I booked a flight for 4:30 PM. Two weeks after my booking, I was annoyed to receive an email from American saying that my flight time was pushed back to 6:45 PM, which was a very inconvenient change. If you sell a ticket for a certain time, maybe you should stick with that time? Not so with American. I knew from past experience that being on such a late flight with American would also mean a good chance that they would cancel it. But onward with hope. Day of the flight, about an hour or two before I had to leave for the airport, I get the dreaded automated call from American that my flight was delayed. Ten minutes later, drumroll, no surprise, I get a call again saying that my flight was canceled. Eyes roll up in my head. Not to worry, tells me an agent on the phone, we have you rebooked for tomorrow at noon. Get to Newark the next day in plenty of time to make the noon flight. Put my card in the self check in machine. Woops, it can't find my itinerary. Wait it line to speak with an agent. Get to the agent and she tells me coldly that I'm not on the flight, the flight is full, and the best she can do is put me on standby. Ok, I say, I'd like to speak to your manager. She responds coldly again, "well that's going to be a while sir..." Continue to argue and she threatens to call security. I wait and wait, and demand again to speak to a manager. Finally, I'm told that the manager is at the gate, and the only way I can speak to her is to proceed through security to the gate. I am getting desperate and thinking of purchasing a ticket on United for $1000 rather than continue with this AA clown show but decided the wife would be upset so I wait an hour to get through security and talk to a manager. Get to the gate, and lo and behold there is no manager there. I am told to sit and wait again. Finally, 20 or 30 minutes later a manager shows up. She tells me in no uncertain terms that all of the flights for the day to Chicago are full and the best she can do is put me on a flight the next day (2 days after my original flight was scheduled). I say that is ridiculous, can't you even reroute me through another city? NO. I say: you need to offer a voucher to get another customer off the flight. "Sorry, I've already offered more than I'm allowed." I say can I please hear you on the loudspeaker making the offer. She refuses. She threatens to call security if I continue to argue. I say I'm going to sue your company for breach of contract. She says go ahead. I return to the ticketing area. By this time the $1000 ticket on United has already been sold. I go back one last time to the American counter in desperation, and magically, this time there is a supervisor "right behind the door" that I can talk to. She spends a minute or two on the computer and books me straightaway for a flight later in the day on Delta airlines at LaGuardia (have to take a 1.5 hour transportation service to get there). p.s. I was thinking of emailing this complaint to the American Airlines customer service through their website. Unfortunately, they have a character limit on comments of 1500 characters and it couldn't fit. Just another confirmation of how little they care to hear from their customers/potential customers. read more

AA strikes again. First flight of day from Nashville and no ground crew to unload bags. 75% o people missing connections. Unreal.

I was scheduled on the 6:25 am flight with AA but arrived to the airport early. I went to the gate where 6 am flight was boarding and asked if there are seats available for me to board this flight instead. Attendant did not care and simply said there is space but it would be $75 to make a change. Are you serious????? $75 dollars to do what, update your system? Horrible experience, they do not care about you as a customer and will try to charge you any way they can. read more

I was flying to Seattle and usually use delta but they only had middle seats available so I looked at other airlines and found an American flight with an aisle seat so I booked it. When I got to the airport the flight was delayed 20 minutes - no big deal but there was no weather or mechanical issues so just unusual. When I landed in Chicago to make my connecting flight they said no gates were available so we sat on the runway for one hour and everyone missed their connections because we were now 1 1/2 hours late on a 2 hour flight from hartford. There was no service desk, just phones so I picked one up and listened to a long message about govt rules on hazardous materials on flights. I'm already in the airport long passed security - why tell me now? I started to realize this is a very poorly run airline. I went to the ticket counter to rebook my flight with a live person and found I would have to spend the night in Chicago as my missed flight was the last one out. I asked about a hotel room and they offered me a voucher with an 800 number to call then casually said you have your own toiletries right? In other words the hotel they were sending me to didn't even have soap or shampoo in the rooms. So not only did they suck at every contact with them but they also are rude about it. Guess business is great to treat customers like this but I'll walk before ever flying American again. read more

The important thing... the flight team was excellent, which is the most important element. But the ground team was not nearly so dedicated. AA used the US Air partner for these flights to Charlotte. The front desk worker was sadly lacking in knowledge and customer service skills. She tried to tell us that our honeymoon flight was full, and tried to schedule us for a later flight. I had to ask the correct questions to move the conversation along. We had checked in the day before, online. Then, at the gate, we tried to see if we could sit together, but were told that could happen only with a paid upgrade. Oh, that along with a shrug of the shoulders. I happened to sit next to a woman who is a regular business traveler on US Air. Her husband was sitting many rows away. So, although two seats were together when each of us selected our seats, we were placed apart. It appears this is part of a revenue-enhancement initiative gone amuck, to separate families and couples in a misguided effort to generate seat upgrade revenues. It's not like we won't fly American/ US Air again, but it certainly is low on the list. read more

Really mean ZERO stars! The absolute worst airlines under the sun! It is hard to believe that we have to put up with flight delays, connections that are overbooked, seat given away. Rude, customer service and then........a hotel VOUCHER! Really? Sleep in the airport. Will never ever book flights through American again. NEVER. Choose another airline no matter what the expense. read more

LAZY in-flight services. One would think, with age comes experience but that's not the case here. Many aging crew members should have retired a dozen or so years ago since it's apparent they don't enjoy what they're doing. Besides AA should upgrade the seats in their fleet...when sitting back one can feel the metal against their back, UGHH! What a major disappointment. Never again. read more

Worst customer service... Can't even give U a hotel when they make you miss your connection flight by sitting out on the run way for 45 min... Never fly them read more