Left my phone in the "seat pocket in front of you" after taking the red eye back from Vegas. Thought it was gone forever but I filed a lost and found ticket on their website just in case. To my surprise I was notified a few hours later stating that they had it with retrieval instructions. Well done everyone from the cleaning crew I assume found it to the nice lady at the pick up point. read more

I am VERY upset with AA as a whole. I have flown for 4 years with my Service dog and have never had an issue with other airlines . I submitted my DOT forms via email over a week prior and never received my Service ID number. I had my DOT forms with me at the airport but I was charged the pet fee!!!! The manager told me to call AA and request a refund sir I received my Service Id which I eventually did when the plan took off. I have spent a week trying to get my refund but I get the run around that I have to email my request and never get an answer. I hate how unprofessional and difficult this airline is when it comes to refunds but they are HORRIBLE at processing the service animal requests in a timely manner. read more

I have written my tirade about the exacting nature of this company's lack of customer service on trip advisor. Suffice it to say, do not fly with American or their affiliates. They don't even follow their own company policies in regards to delays.​ read more

The American flagship lounge in Chicago is for sure a step up in American Airlines admirals clubs. Though you have to be flying international to get invited into this lounge. There is plenty of seating in the flagship from dining area to relaxing recline style seats. The food served is good and they have a big selection from hot food to sushi rolls. They have a nice wine selection and even have some good cold sake offerings. Now in my travels around the world the lounge is still way off what some of the other clubs worldwide offer but this is still a nice lounge to relax, eat and drink in before a long flight. read more

Finally. It's about time American airlines had an appropriate club for international Business Class passengers. At last. Although not perfect, it's much better than the Admiral's Club. Better food, broader variety of alcoholic drinks and certainly improved service. Thank you. read more

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Terrible airline. Delays after delays, been sitting here for 2 hours already and they haven't found the source of their issue. Maintenance issues one after the other and still don't know what's going on. Plane was sitting at O'Hare for a day covered in snow and they realized this right before we were supposed to fly. They de-iced the plane only to find another maintenance issue. Never flying this crap hole of an airline ever in my life again. Updat: wowwwwww, waited 3 hours plus only for them to tell us they can't fix the issue and we were rebooked for a flight the next morning. Was able to hop on the phone right away to rebook my next morning flight to even earlier instead of waiting in line to do so. Fingers crossed that tomorrow will be better and we can get home safely. read more

WAY beyond a doubt, the worst airline I have flown since I can't remember when. Rude, unhelpful gate personnel (O'Hare International has some real winners there at the gates) and these people have a could-care-less attitude that resonates deep from within their being. If having issues with them, I recommend going two levels above the person you are dealing with to get anything done (that is what we had to do). having flown four different airlines this year, this one takes first for being the worst with seats being the most uncomfortable, dirty aircraft cabins, terrible service on the aircraft and gates (need I mention gate personnel again?) and just overall experience. This airline is truly, in my opinion, a cross between a Jerry Springer episode (as another Yelper noticed as well) and a flying Greyhound bus. The last time I had an experience this bad was with US Airways. Wait, American BOUGHT them! read more

American Airlines - Airlines Near Me - Chicago, Illinois

Terrible customer service. Cancelled flight an hour before take off. Customer service at Reagan Airport was atrocious. I also witnessed an agent yelling at a customer, calling her incompetent and then walking away in the midst of the customers need for help. Terrible flight agents who treat each customer based on whether they decide they like them or not and give special treatment to certain customers while completely ignoring others. Just Terrible. Also, all agents at Reagan either need to be retrained or fired. read more

We have always used American Airlines every trip. Recently had a flight credit that they said over the phone expired end of year. Tried to use it it expired 3 days ago. I asked if they could extend it the 3 days so we could use it and they said they would not. Definitely would not fly with them again. Customer service goes a long way. Our last trip we also left AirPods by our seat. They closed the door and said they would call out to the desk for them to get them. We contacted them afterward landing and they said they did not have them. But when we landed back at that airport we had a notification they were in that location of the airport. So we contacted them again and they said they did not have them even though they were at that location. Someone obviously found them! read more

I've just returned from Shanghai, had very spotty internet and no access to Yelp (oh China and their rules), so can you tell a girl is trying to catch up on all her Yelping??? I wanted to Yelp all these delicious places we ate at in Shanghai but alas it is impossible. Instead I will have to Yelp about my flight to and back. I've generally had great experience with AA and have been lucky to not have had to deal with the stuff people usually complain about (consistent delays, bad customer service, etc). So when AA awarded me with free Platinum Pro status this last month with incentive to earn it for another year if I hit a certain number of EQDs/EQMs, I jumped on the opportunity. My husband and I were looking for an end of the year vacay anyway, so the timing was happenstance and we immediately booked a trip to the motherland of our ancestors, China. We booked Flagship Business ORD-NRT-PVG on the way there and PVG-LAX-ORD on the way back (no direct flights from Chicago to Shanghai as of 2018). On the ORD-NRT leg we were on a 787-8, which has alternating rear-facing business class seats. I thought it would be weird flying backwards, but couldn't tell at all. The major disadvantage of these seats is the design -- because every other row is rear-facing, each pair is "attached" so you can feel every move the person in front of you makes. It's annoying when it's someone you don't know and you're trying to sleep. Luckily it was just my husband and I could yell at him and not feel bad. Just kidding. However the advantage with the rear-facing seats, your head is closer to window vs. closer to aisle so it feels more private, and is easier to sleep. Another advantage flying a Japan leg is they partner with Japan Airlines to serve JAL food, so the food was delicious! I've flown ANA and EVA Air before (Japanese and Taiwanese airlines) and the service is soooooo much better. AA service felt super brisk and rushed. But AA still has everyone beat with their inflight entertainment system. They always have the best options, the newest movies and shows. Things I watched on the way there and back: Ad Astra, The Hustle, Isn't It Romantic, Killing Eve Season 2, Longshot, A Rainy Day in New York, Toy Story 4...and more! On the PVG to LAX leg coming back, we flew on a 787-9, and the seat layout is significantly better. All seats face forward, the seats are more comfortable for some reason, and you have more storage. I mean don't get me wrong, flying business class is nice enough as it is, but if you have a choice, pick the 787-9. Also I swear it helped my jet lag on the way back (better cabin air pressure??) whereas my jet lag is usually way worse on the way back. The food was mediocre on the way back, we always pre-order in case they run out, which they did on the way back (they had some sort of Chinese short rib). The bedding is nice, you get a Casper blanket and pillow and they are both very fluffy for airline standards, as well as slippers (my shoes come straight off on a long flight because of swelling, and slippers are absolutely appreciated and mandatory for those airplane bathroom visits). Amenity kit has all the necessities like toothbrush, toothpaste, blindfold, socks. And they offer Bang and Olufsen noise cancelling headphones -- they are great! Just unfortunate they always collect them an hour or so before landing. Overall a great flight experience, makes a 12 hour flight so much more bearable. Weird Note: this is probably obvious but hold on to your phones during takeoff and landing. There are small crevices in the seats where your thin phones can slide into. Happened to me and another guy on my flight and we had to get maintenance to help fish them out. I'm such a dum dum. read more

American Airlines - JAL food (just appetizer) - Airlines Near Me - Chicago, Illinois

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I flew a round trip with AA back in December 2023 and January 2024, and had a lovely flight. All of the AA staff I encountered from luggage checkin to off boarding the plane were courteous and polite. I had no troubles with connecting flights or traveling with multiple checked bags. I highly recommend using the AA phone app throughout your travel. I give AA four stars because I got where I was going with all my property intact and in a timely manner. It wasn't knock-your-socks-off amazing, but it was much better than what I expected based off of the overwhelming number of bad reviews. In my opinion, AA is just as good a travel choice as other airlines such as Delta or United. read more

They changed the gate 4 times today. Had a flight from DFW (Dallas) to ORD (Chicago). First the gate was D when I checked in online yesterday. Than today at 6am they changed to A. Half an hour later they changed to C then again to D and then A. All in a span of two hours. I only received a text message two times. Lucky I have a phone where I can check but how do you expect people to know if they don't have a phone? Dallas is a big airport and it's not easy to walk from one terminal to another. read more

Used my Miles to fly SFO to ORD got a good seat Main Cabin 8D....No problem at all..I got Both Perks on Both Airlines (Credit Cards) Little Suggestions compared to my Favorite United Airlines American United Book Miles Book Miles both Good Premium seat Premium seat both Good $25 Bag for AA FREE UA Allows Free 1 check-in using UA Credit card Priority for AA Group 2 UA gives you Lines according to your Class of service .American airlines only only has 2 lines... (Group 2&3) Id Fly Both...but clearly UA gives me and easier Checking Luggage and Priority Boarding signs.. I'd go for United read more

American Airlines - Clearly only 2 Signs at the Gate ...Group 2-3 Missing ... - Airlines Near Me - Chicago, Illinois

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I have flown almost 800,000 miles with American Airlines all over the world. I try not to fly another airline. Great service and a great lounge system all over the world with The Admirals Lounges! The skies are always friendly on American! read more

AA has data that confirms my purchase of two (2) round trip, first class, flights from Chicago to Las Vegas; yet, allowed no credit for said flights. All that can be said in support of our flights was, they were on time. Our flight home had incredibly sketchy departure , as well as landing. My teeth chattered. What's the "advantage"? LOL "First Class" was in name -and price-only. The food was reminiscent of something offered from a vending machine, the beer was warm, and the service was not. Definitely Wouldn't pay for "1st class " on this airline again. read more

A pretty nice lounge. We were on a JAL flight to Tokyo and got to use the lounge. There was some vegetarian items available but little little gluten-free - the options were white rice, cheese cubes and salad, and they had French macarons for dessert. read more

Diana was the rudest customer service agent, her and the woman working beside her we're just making nasty comments about other customers. I understand that it's super complicated to deal with distressed customers however, I feel like that's The purpose of their job, given that the customer is also respectful. When I approached her she already made me feel like I was asking certain questions and didn't even acknowledge what I wanted to show her. Aside from her negativity, special thanks to Jun, he was extremely helpful and friendly. read more

Flight delayed twice, then finally canceled. They sent me to a hotel, gave me a $12 dinner voucher which only covered an appetizer at the hotel. Came back in the morning, was told to use my original ticket from the canceled flight the night before, then TSA held me and others on the same flight because the ticket date didn't match.. got to gate, flight delayed another hour... still waiting... I fly about 2 times a month, have flown on most airlines, i will pay extra to not fly on American airlines going forward. Update. They finally boarded us... then kicked us off the plane again for miscommunication.. get your sh!t together... read more

I needed to fly to Florida after my mom passed so I could pick up my dad to bring him back to Illinois for the summer. Because of the timing, and also that I needed to get to Sarasota, American had the best options, which included a plane change in Charlotte, NC. The rate was fair at best, even purchasing the tickets almost 3 weeks in advance. This was consistent with other carriers, and figured the pricing was based on the extra costs associated with COVID-19 precautions. This ticket should have been at least $100 less, given the time of travel, based on previous experience for a Friday, May 29 flight. The gate staff in both Chicago and Charlotte were very good! Especially the Charlotte crew, which had to deal with both weather and mechanical delays. Especially one taller male with a mustache (ya... didn't get his name.) was exceptionally helpful! If you fly out of Charlotte, I hope you get this guy to help you out. Cabin and flight crews were solid and made sure people were well served both with a comfortable flight (cautioning accurately of turbulence, etc...) and that people had what they needed as far as stowing items or settling in to seats. The one negative is that we were a very full flight! Somehow, I had one of the only seats on the plane without a passenger in the center seat next to me! How lucky was that?! The woman behind me, however, for all her complaining about being close to others could at least wear her mask to cover mouth. She was fine once we departed, but reeeeealy wanted to get some space until then. Again, cabin crew did a great job helping her feel comfortable. I hope the airlines are able to reign in costs, and also make space for passengers. I know these are in tension, but until this COVID threat lessens, it could make for tense travel. To those who are flying, patience and courtesy are your most admired traits right now! Be respectful of space around others, wear a mask which is to protect others more than yourself, and be patient if things get a little tight. Fortunately, I won't have to fly again until the end of the summer when I bring my dad home again. ;-) read more

Aside from the tight quarters, the broken window shade (it was a little bright), and the guy next to me who had a skin disorder and arm rash that literally missed my jacket every single time he moved an inch, my flight was fantastic! The fast Internet was such a treat, especially after not having it on another airline I took heading out to San Francisco. The flight attendants were absolutely lovely and accommodating. I had the chance to chat it up with one of them while waiting for the bathroom, and it was obvious how much he loved his job. Free snacks. Free movies and entertainment via the American Airlines App or website...don't forget your headphones. Food available for purchase on board. What more could you need? Thanks, American, for the great safe flight. read more

From where I'm sitting in the lowest level of Coach (they number the zones by how much you paid so everyone can know that I'm cheap and that's why I deserve the middle seat in the area designed for even a skinny toddler to feel claustrophobic) they've got nothing on the discount airlines like Frontier any more. Have to pay extra to get assigned a seat, get on board when there's still overhead space available, for any luggage...so they really don't get a star for good prices because I'm paying in discomfort. I'm pretty sure charging for breathing air and water and maybe even talking to a flight attendant is coming. Every flight was delayed, every connection was fraught with anxiety, there's not much to recommend American nowadays which is such a shame for me, remembering the high quality that once marked this venerable name. Flight crews are good but not amusing or clever like at Southwest, ground support saves all their effort for the first class customers. Meh. read more

American Airlines - Us sociologists call this cultural lag. - Airlines Near Me - Chicago, Illinois

Here we go again... American Airlines DELAYED! This time maintenance needs to clean and their on the way. REALLY? The last 3 times I've flown it's been delayed and not a weather issue. I'm really starting to lose faith in AA. I guess I should be thankful I make it to my destination safe read more

Garbage. Pay for a first class ticket and no access to the club lounge. Rubbish! Talked to support who had to review policy several times to make sure. They don't even know! read more

My Mom and I were flying from San Diego to Chicago and no body outside of San Diego to help with our bags. So we get in line to get checked in & the guy at the counter was very rude and said is there anyone outside to his employee very rude guy. Yo bag I thought American Airlines was a good one but I guess not see u in a few days American. read more

The space is easily five times larger than the old space. There are a ton of chairs, tables and a few nice quiet areas to relax. There are many tables near the expanded food area and it's a welcome improvement. Two tables of food options, which are replenished frequently, along with a dessert area and separate wine/mixed drinks/beer/soda. It can get very crowded at times, but generally speaking it's only for a short time when several flights are due to depart in quick succession. For reasons I won't get into here, I've been here for about six hours and I've seen it go from very noisy/crowded to a relaxed, quiet and comfortable aura. The staff here are very friendly and I really have appreciated their help whilst awaiting updates on a very delayed flight. They have added a ton of power ports and even support the inductive charging standard, "Qi" for your new iPhone or Android devices. There are also several showers now, which didn't exist at the old Flagship Lounge. The bathrooms can be a bit busy. Unless they are hiding some, there's only one area in the middle to use. All in all, a vast improvement from before and kudos to American for making this much needed update. Tip: you dont have to take the elevator down if you have a backpack or are willing to carry your luggage. There are stairs on each end and one in the middle which will take you back to the terminal. Just hit the button before exiting the door so you don't set off the alarm. read more

American Airlines - Food area nicely laid out with a large number of options. Decent quality. - Airlines Near Me - Chicago, Illinois

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First off, all of the employees that I encountered on my trip to and from the John Wayne, that's right I said John Wayne pilgrim, airport were very nice. Then why only 3 stars?? Because once again, I cannot stand it when any airline tries to nickel and dime you for anything they can squeeze out of you. They made me pay for my one checked in suit case, to and from, then attempted to get me to pay for the privilege of picking out my seat ahead of time!?#?! They are just as bad as United Airlines with stupid multilevels of passenger flying. I guess people are just kind of used to being treated in this manner. Well, it still doesn't make it right. Many foreign airlines treat you like a king (or queen) around the world, then, you come home to Willie Wonka type customer service contracts with local carriers in the US, which is a customer service shame. read more

Hated my flight, really feel that I was robbed. I paid $875.00 for a first class ticket to San Luis Obispo from GSO, My seat was no bigger than a coach seat there were no meals on the long flights and the plane was packed.. I truly feel that flight was worth no more the a regular coach seat. They did offer drinks and my meal was a cookie that's it a small cookie. I feel American Airlines sold me a cheap seat for a high price. The only way I fly American again is if they send the about a $500 refund or replace it with another flight to San Luis Obispo at N/C. Not a happy customer Arthur Arnesen Greensboro, NC / threetimesa@hotmail.com read more

American Airlines is always delayed. It's to the point where I know if I HAVE to book with them, it's going to frustrating and stressful. This flight delayed 1.5 hours, last flight delayed 4 hours and their crew was late to even show up to the flight. They just seem super unorganized with scheduling and having anything on time. Wouldn't book with them unless you have to. Even then, pay extra for a different airline. read more

They board us, late, THEN perform maintenance. AFTER we board. So we can all sit here for an undetermined amount of time at no cost to American. Take our money, then lock us on the plane while they perform maintenance that should have been done on their time. And hey, way to make us feel secure on a plane that has maintenance down while people are onboard. GFY American Airlines. read more

DOMESTIC DISTURBANCE Well.....sh*t. I've flown 'AA' ('assholes anonymous') probably close to 30 times in my life. Throw in my dad's travel experience and we're talking about thousands of flight segments in total, but for now we'll focus on MY times with these chuckle f*cks, specifically my most recent trip to our great nation's capitol. I flew to Orange County last December and everything was hunky-dory. I flew to NYC last May and most things were peachy-keen. Today I flew to Washington D.C. and nearly everything was hot garbage from top to bottom. It began with check-in and continued onto the flight itself. For starters, my printed ticket indicated gate 'H8'. Easy enough to remember, because I freaking H8 air travel sometimes. *email notification pops up : your gate has been changed to: K20.* Duhhh okay, let's see what the 'departures' display screens say. 'H11A'. WELL GODDAMN. Turns out the official email alert was wrong, as was my official printed ticket. That's cool. My stretch of bad luck persisted, as the aircraft for flight AA1079 was taken out-of-service. Our flight was delayed an hour while we waited for a properly-working, incoming plane to arrive. Electrical outlets at the gate didn't work, so it became a contest of finding the working power strip and doing so before all the other travelers found it. Wi-Fi didn't work either, although that could've been on my end. *TL;DR* American Airlines is still my preferred carrier. Spirit seems sketchy, U.S. Airways is just plain weird, and I don't care for United's "beat first, ask questions later" policy, so that pretty much leaves AA. Stuck between a rock and a hard place, eh? OH WELL! At least I didn't get dragged off the plane. read more

My daughter and I took a flight with American in December to San Diego. We are both Military dependent. When I made the reservation I was told as long as we had ID cards we did not have to pay for bags and to tell my husband thank you for his service. we get to the airport and the man who was helping us told me we do have to pay, only for military people on orders. He was so RUDE! I asked for a manager, she states that was their policy! I told her that I had called to verify and was told differently, needless to say, I had to pay full price for the bags and when we arrived in San Diego my brand new bag was destroyed!! Wow what a coincidence !! My bag was the only one on the flight that was destroyed !! Now it has been 10 months and 3 trips back to the airport and countless hours trying to get them to replace my bag... not give me some generic piece of luggage!! I still do not have a suit case and I am really mad!! They offered to send me a minimal amount of money for my bag!! It is crazy! They have no customer service number for baggage problems so to get it handled you have to drive in to the airport because the on line system doesn't work either. Know what you are getting in to before you fly American! They use to be a good airline that took care of their customers!! It is just to bad!!! read more

Not only did they delay our flights over and over again with no communication but the women working the counter were absolutely rude. Some of us are trying to have business trips and some of us vacation but either way it did not matter to these workers. It's sad to say JetBlue treat their customers better. read more

American Airlines has some dispicable policies. I booked a flight from Houston to Toronto with a layover in Chicago. My flight from Chicago to Toronto was supposed to leave at 3 p.m. We were supposed to start boarding at 2:30 p.m. My flight into Chicago landed at 2:10 p.m. after which I hauled a** to get to my gate. I arrived there at 2:25 p.m. and waited for them to start boarding. At around 2:35 p.m. the agent at the counter said that they were waiting on a crew member to start boarding, that she was flying in to gate L 10, and would come right over (we were at gate L 8). After about 10-15 minutes we got another update that the crew member had landed and was on her way over. At around 3:10 p.m. we started boarding and was on the plane waiting to leave by 3:30 p.m. The pilot announced that there would be a bit of delay because there was a plane in front of us. So we waited. After about 20 minutes, he announced that the storm that they were trying to avoid had hit Toronto so we couldn't leave. We were going to turn back and deplane, that the delay would be about 4 hours. Then when we deplaned, they cancelled the flight. I called the rebooking number to book another flight and they put me on the 11:52 a.m. flight the next morning. Tried to get a hotel voucher and the agent says to me that in the system, the reason for the booking was as a result of weather, so no vouchers were being offered. I countered that had we not waited on that crew member and left at 3 p.m. as originally scheduled, we would've missed the storm. He said that in the system it says weather and there's nothing he could do. American airlines. You need to do better. read more

We had to change planes because of an issue with the plane, knowing that they dont check before and try to fix issues before boarding, im not flying this airline again. We have to wait 2 hours for the plane to come and then it got delayed 30 minutes and then it got cancelled, this airline is very inexperienced and stupid im never flying American airlines again. We lost our bags. I would rate -5 stars if i could. No wonder this is rated the worst airline in America. read more

American Airlines you should be ashamed of your self I used points to fly my sister in law to AZ She broke both ankles and many bones in her feet could not bear any weight on either foot and was trying to get home to have surgery. We set up wheel chair service to get her to the gate , on the plane and in her seat .Never thinking that the airlines would not be equipped to handle this request. The first employee acted like this is was very much an inconvenience. She told my SIL once at the gate she needed her wheel chair back and to move to a seat .Keep in mind she could not put any weight on either foot .She did not help and left her in a seat by the agent . The flight was delayed and eventually cancelled . The agent did not help with the issues , she let my SIL sit there until finally coming over and told her that the next flight 4 hours later was full and she would put her on the 9pm flight , eight hours later . She ordered another wheel chair, when it came my sister in law was wheeled facing the window ... shortly later everyone in the boarding area left .. her there. Not a soul nearby and not a word from the agent that the gate changed . A pilot walking by noticed my SIL in distress and asked if she could help . She brought her to the new gate . The agent there told her she could not have an aisle seat , another passenger over heard the conversation and offered to switch seats . My sister in law was not offered even water . Another lovely passenger brought her water and offered her food . Nine hours later my SIL could not go to the bathroom as it was " NOT allowed " for wheel chair personal to enter the washroom lobby . She finally landed in AZ , very distressed, feeling completely helpless and having the worse travel experience imaginable while dealing with the pain of TWO broken ankles . American Airlines shame on you !! Many attempts to call and email American Airlines to no avail read more

if I could give zero stars I would. when the staff informs you of anything they cut you off and attempt to speak to you like a child. Additionally, it is clear as day whoever the chubby Hispanic guy was handling people's tickets is either not cut out for the stress or needs to be retrained on customer service. he was incredibly rude to multiple group 1 members in O'Hare and appeared extremely flustered. he also didn't appear aware of the AA bag policy which was LITERALLY in his face yet he interpreted every additional bag as something needing checked in like Diaper bags. Highly unprofessional staff. 0-10 recommendaRion. read more

American is up to it's normal lies agan!! I've been flying American for over 40 yrs and they kept getting worse and worse. Do anything and everything not to fly them. I'm a life time Platinum and Admirals club member. They posted the incoming was delayed by about 45 minutes. At the Club they said it was on the ground at International terminal so all is good. You fight will leave at 10:48. Now it's a "new" maintenance problem. You know it's not good when they just announced we are giving free sacks away ten minutes after they said we won't have an announcement until 10:48 I could tell the agents at the counter were lying because in two different lines one agent said it was maintenance priblem and the other said they just got out of custom and they are doing a precheck, that takes 45 minutes. In life honest counts American be honest if you can. read more

They seem to have their act together! Some of the self-service kiosks freeze up but you can find another one pretty quickly. Arrive early and you won't be stressed. read more

STILL TERRIBLE. I will NEVER fly the US carriers when flying internationally. However, I need to fly them when flying domestically (why I'm not a fan of domestic travel). So, I book two flights on AA to NOLA. Get the tickets, charge appears. All good. A few days later, ANOTHER charge appears for the same amount. Apparently it's standard policy for AA to double charge until after the trip. Um, no, not on MY card it's not. I call my card and get the charge taken off. I then have my confirmation number, and try to choose seats. Except the only ones available have a $58-64 charge. UM NO, EFF THAT. So i talk to the snippy customer service agent that tells me I have to wait until day of flight to be "randomly booked" into a seat. WTF. I already reserved a seat on your crummy plane with the man-handed waitresses in the sky. Are you seriously telling me I have to now pay EXTRA to actually claim the seat I already paid for? Nope. And we're not paying $25 extra for baggage either, 'cos carryon. Oh, and we're also not paying for food or drinks, because you are not getting one more RED CENT out of me. TERRIBLE SERVICE AND AIRLINE. read more

The flights themselves are fine, so I am sorry to be writing this review, but the website, the software, and the policies are horrible. We have been flying AA for years, but in the last year or two, the organization has become atrocious--greedy, unresponsive, and customer unfriendly to the max. As an another reviewer commented, the software snafus are in fact being used to rip off the customers. Case in point: the website made it difficult to carry out two operations at the same time--enter travel credit for partial payment and edit credit card information to update it--so we found the payment did not include the travel credit and we had to cancel the reservation. And then, trying to re-book the flight 5 minutes later with a customer-service rep who miraculously was reached by phone-- Lo and Behold! the price got jerked up $172--in other words, we were going to be charged $172 more because their site was so inadequate in the first place. That day it was in fact difficult to login at all to AA. Hire a NEW QUALITY-CONTROL manager, fix your website, answer a phone call in less than 2 hours (no, let me be reasonable, I will settle for your calling back in 2 hours as you claim you will)...and maybe we will be your customers again.... read more