So the only reason I gave an extra star is because the flight is no stop to San Francisco! But on my recent trip back to Cali the flight was delayed by over 2 hours! We sat and sat and had no idea where the plane was ! Finally it arrived from the international terminal ! And once we were ready to leave there were 24 planes in line in front of us wow:( Anyway got through the turbulence and got to Cali safely ! read more

Inconsiderably late! Two delays and as of now, supposed to be boarding in 6 minutes, but there's NO plane at the gate, still! Zero stars if it was allowed. read more

American Airlines - Do you see a plane? I don't. We're supposed to board in 6 minutes! Board what? A broomstick? - Airlines Near Me - Chicago, Illinois

I booked my flights months ago going to MJB (Jamaica). I chose the earlier flight to arrive 11:10am. My flight is in 7 days. I got a email that my flight has been changed to arriving at 1:30pm. I chose the earlier flight due to a wedding on 10/08/2025 at 1PM. So now we will miss the wedding my husband is the BEST MAN!!!!!!!!!!!!!!!!!!!! I called American Airline to adjust the flight it will be an additional $206. I didn't choose that flight I shouldn't have to pay extra money. They changed the flights. This is not the first time AA has changed or delayed a flight. Two years ago flying from Barbados leaving the first flight back to Atlanta. They flew us into Birgham, Alabama and told us to find the best way home with no accommodations. I will not fly with this airline never again...................................... read more

absolute dog shit, their bus was supposed to take 2 hours and took 4 and now some guy says they communicate with the buses and now some lady says they dont. They are putting on a different flight and arent putting our seats together even though I have an autistic son with a brain tumor. This sucks and i will never come on this airline again. read more

I'm Totally Disgusted with this Airlines. My first time flying American as an adult. As a child a flown a lot due to be an Army child visiting my Dad. First and foremost it sucks paying so much money for a flight yet there is no tv on the plane. They provide free wifi but only to watch their movies not to use for any other application on your phone. My flight was leaving from Chicago O'Hare Airport to LaGuardia and everything was going smooth in until we were on the plane and were directed to get off. They found an issue with the tire and it needed to be replaced. Our flight was suppose to leave at 6:40pm it was delayed 12 times through out the evening with minimal communications regarding the delay. The flight crew was replaced with another because they were timed out. The agents at the get were changed multiple times some refusing to answer questions and give more information regarding the flight. The customer service kicked us out refusing to change flights and yet our agents at gate couldn't change them either. Food vouchers were provided once the airport closed so they could not be used. Flight left at 11:40pm now rerouted to JFK not LaGuardia due to the fact the airport was now closed. We were advised we were to be given taxi vouchers which took over two hours to get with only two agents giving vouchers out. Once we received our voucher and obtained our checked bags we were greeted with all the passengers that were on the plane now trying to get their cabs with their vouchers but unfortunately there was only 3 cabs for a full flight. Taxis only wanted to take the farther routes and 3-5 in a cab. I felt so unsafe I was taken away from my original destination left stranded and had to take a cab with 2 men just to make it home. read more

American Airlines - American Airlines - Airlines Near Me - Chicago, Illinois

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I booked a trip for my wife and I, but canceled 15 minutes later. That's well within their cancelation period. I had to call multiple times to follow up. A glitch on their side failed to refund me, then only one ticket was refunded. Why am I responsible to follow with american airlines when it was their outdated system? Bad customer service. The Manager said to fight it out with my credit card company. I did everything correctly and timely. I had spoken to someone and they assured me I would get a full refund. They record these conversations. Seriously!? I will never fly with them. That's why companies go out of business. This is FRAUD. Stay away. Buyer beware. I can see why their rating is so low. read more

We had a connection in Dallas to our final destination Cancun . Michelle @ the counter helped us get the direct flight which is very delayed but still better than getting late in Dallas read more

American Airlines - Massive delays - Airlines Near Me - Chicago, Illinois

Worst customer service I've encountered in a long time. They are taking advantage of the software snaffu to rob their paying customers blind! Case in point they jack up prices for people needing to rebook. In addition, they continue to sell One Day passes to the Admiral Lounges then turn people away when clubs are clearly empty. read more

I had a Trip booked to Reagan/DCA and Back leaving on 1/5/and Returning on 1/8 2025. Being most of my points are booked with AA - I fly them if for no other reason. And I treat them like any other review I write. The outbound flight was on a 737-800. The flight left on schedule. I was thinking of bumping up from steerage to super-steerage or business class - however for a 1 hour flight i decided to bear it. And I was pleasantly surprised. Seat 26A was not that bad. The aircraft was exceptionally clean and even the wings were clean - which I had a huge compaint about one time. As it reflects poorly on an airlines image. On the return flight It was on an Airbus A=319 and seated on 20A. Again since I did not have a bad time on my previous flight I sat on super steerage as I managed on a 1 hour flight. The airplane was clean, including the outside. And I was pleasantly surprised that everything went well. The only complaint is that the Inflight Entertainment marked as Free only lasts for 20 minutes and you have to watch an informercial in order to qualify for that and then you are cut off. And your luggage policy pretty much Sucks! But this flight pretty much exceed my expectations from my past flights with you so I gave you good remarks this time. WP read more

Just about the worst experience flying through here the last two evenings on Wisconsin air with delays delays delays changes by the dozens. Many of the employees were quite unpleasant. I must say we did get finally on a larger plane back to Indiana from Chicago after 10 PM and the flight crew and captains for American were excellent Will try not to do this again if it all possible read more

I just spoke to American Airlines supervisor re My AAAdvantage plan to request miles be applied to my account for flight that I paid for home from Costs Rica. I was unable to be on that flight and unable to rebook because my Basic Economy ticket did not allow changes. I was told when I called to cancel that I should not cancel but wait til after the flight and then I would be awarded the Advantage miles on my account. Just called and spoke with supervisor Arturo, who said I could only get the miles on my account if I was on the flight. EVEN THOUGH I PAID FOR THE FLIGHT!!!! There are other airline choices I have so no more American for me. Many better choices of airlines to fly. read more

American Airlines - On my way to Costa Rica, but not home on American. - Airlines Near Me - Chicago, Illinois

I flew round trip on American with my daughter from PBI-O'Hare. The ride to O'Hare was not bad except that the plane was packed. Then they tell us we have wi fi and then they tell us - oh sorry. No you don't. Well, that's awful. The way back, the lavatory in the rear was absolutely disgusting with paper on the floor; soap dispenser broken and I had to use little wipes. Are you kidding me? They really need to clean these restrooms way more so that we can have clean ones. Not the way I like to fly. read more

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MICHAEL AT THE CHECK-IN COUNTER DESERVES FIVE STARS. Our situation was less than ideal. We had a UA code share with Air Canada that was canceled and AC rebooked us on an AA flight... the day after Christmas... it was mayhem at ORD. we didn't even have a record locator (or seats assigned) for our new flight so we couldn't check in online. So we got in a long line... to nowhere... but Michael was amazing! He solved all our issues. Literally, ALL. Thank you for being so awesome on one of the worst days of the year for travel. American deserves a 1 star for everything. read more

Customer service is horrific ‍ as if flying wasn't stressful enough. Waiting over an hour to speak to someone and obtain a BOARDING PASS!!!!!! Will be using alternative airline in future. Pull it together American. read more

For a short flight the seats were ok. My back and butt stated to hurt. But otherwise the flight was good.

Customer service could improve. Showed up to check in my bag employee in the front was so rude. Asked if I was a loyalty member and I told her I didn't know, but I could give her my AA number. She told me that I would know if I was a loyalty member and she wouldn't need to check. Then when I go to get onto the flight the attendant checking tickets was talk to someone and snapped at me because I scanned my ticket again because she paid no attention to me and didn't let me know I can go through. This is an airport, I'm not trying to walk into a plane with an ok. Now I remember why I switch to a different airline as my main option read more

American airlines is one of the worse airlines in term of their customer services and damage claim. I travel in June 6th and returned June 10th. My luggage was damage when I arrived at my destination and I was shocked that the damage claim department told me that I will have to deal with the O'Hare airport when I return back from Minneapolis. Since I returned from Minneapolis on June 10, I have been giving run around back and forth for them to resolve the issues. I am losing sleep, having severe anxiety on this matters, still nothing has been resolve. I will not recommend this American Airlines to anyone because their customer service is poor and rude. read more

American Airlines - Airlines Near Me - Chicago, Illinois

Unfortunately, driving from Chicago to the West coast is prohibitively time-consuming, but after this flight experience, I am considering that option moving forward. I am a frequent traveler, and I have experienced many flight delays and long travel days, however, I have rarely been treated with such insufferable indifference by any airline. Our flight was delayed at the gate in San Diego for roughly an hour. While an hour was not hugely consequential for my party, there were people taking connecting flights, and there seemed to be no urgency to get the flight underway. What we did get were excuses from "not enough runways" to "waiting for the tower to clear us" after we sat at the gate, without explanation, for an hour. While delays are sometimes inevitable, the fact that the plane became unbearably hot, and we were given no water, no explanation and no relief from the heat, was wholly unacceptable. We should have either been let off the plane or given some other respite from the sweltering conditions. I was pouring sweat, children were screaming, most people on the plane were fanning themselves with pamphlets or magazines, and most of us were fiddling with the feeble little air vents, trying to get any relief we could. Everyone on that plane paid for a ticket to sit in sweltering hot misery, only to arrive in Chicago late and hope they could catch their connecting flight. There was no acknowledgement of the hot conditions or the delay for over 45 minutes, and when the staff did acknowledge the situation, it was only after many of us became very vocal. American's answer to those who were late for connecting flights was to repeatedly scold people who stood in the aisle upon landing and were blocking those who needed to rush off to catch a connector. While I agree, we should let those people off first, it was American, not the 200+ passengers on their plane, who made these poor people late to begin with. Our outbound flight (ORD to LA) had a similarly long delay at the gate --allegedly to repair a "valve"-- which caused us to delay, and even miss activities the day of our arrival. While we didn't cook in the fuselage of the plane on the runway in Chicago, we were late on both our outbound and inbound trips, leading to miserably long travel days on either end of our trip. American displayed a complete indifference to the passenger experience, and even to passenger suffering during this trip. We will consider AA our "least preferred" carrier moving forward. read more

WOW! American Airlines is amazing. There is no poop on the seats! Huge W. The coffee was great! I met a new best friend as-well. Just kidding I have no friends read more

AA stinks! The saga that my son and baseball team endured was beyond description. Canceled flight, mechanical issues with the next, rerouted to an airport with the promise of food, transportation and lodging was a lie. Team slept in the ground at a high traffic airport. Finally get to the right destination state but in a city not where intended created the need for our own transportation. After numerous back and forth AA offers a $75 travel voucher. Ridiculous! We have other choices that I will use rather than these dopes. read more

One and a half stars! Au contraire! They were wonderful On my way to Daytona Beach. The flight home was a little Hinky as they were running almost an hour late. That is not the fault of American Airlines. And they have to fly in some funky climates. If it is pouring torrential rain, I'm pretty sure they don't want to crash so they will wait a bit to see if this torrential rain eases up. I am not a good flyer. I always have been a nervous Nellie when it comes to flying. The only one fault that I found with American Airlines and in fact, every airline that I've flown with lately there is no mask mandate. I wear my mask. Despite wearing my mask, I came home on August 22 and I had omicron about three days later. That was fun ((sarcasm implied)). Either get vaccinated or wearing a mask because I was very lucky. My two initial doses, and my booster kept me out of the hospital. This was not American Airlines fault at all. It is the fault of people who think that Covid and all of its variants are a big joke. They are not. read more

They LOST elderly mother who had reservations for special assistance. They WOULD NOT HELP FIND HER. I had to call Ohare and get mercy from the operator there to look for her, which airport police is doing RIGHT NOW and I am in New York, helpless and crying after being on the phone for 2 pointless hours with this incompetent and uncaring airline. They should NOT be allowed to move HUMAN BEINGS anywhere. Never ever book anything important with American!!! EVER!!!!!​ read more

I have special dietary restrictions, so meal reservations take priority when flying. I have two complaints re this matter. 1. Due to faulty and misleading wording/information stated on website re meal reservation for flights, we are all wasting time. When contacting live reps, we are given inconsistent information. See below for reference: Site AND app state, in this exact wording: You can reserve a meal beginning 30 days (and up to 24 hours) before your flight. Available within 30 days of departure EVERY time Ive come across this issue, Im told its not available to reserve yet, even though its been 30 or less days prior to flight. Web techies could save us (and AA reps) time by adjusting this information to read less misleadingly. Idea: "You can reserve a meal up to 24 hours before your flight. (In select cases, this option may be available as early as 30 or less days before departure.)" Ive contacted them several times about this over the years. Nothing has changed. 2.They never have vegan options, only vegetarian. Most reps seem to not know the difference between the two. When I have had to speak with one over the phone, many times, Im given attitude, as if Im simply being picky and a nuisance. Veganism is more than just a diet - it's an entire lifestyle, much like religious restrictions, such as kosher. I wonder if religious restrictions are given the same impatient attitude. I doubt it. Whats the problem with people who arent vegan getting so threatened with veganism? Im not preaching to them or trying to convert! Live and let live with respect. Solution: provide vegan options. Again, multiple times requests on this. No change. AA doesnt actually care about individuals, only their money. read more

Checking in for a flight Offered an upgrade to first class Accepted the upgrade and was entering credit card number Was thrown out of the app Resigned in and was told I was thrown out because someone else accepted the offer. As I was entering payment info! Come on! Even ticketmaster gives you a certain amount of time to finish the transaction. Offered the seats at a price 3 times higher. Typical bait and switch. I filed a complaint with DOT read more

Customer service was unwilling to look up my information after they were provided a confirmation code that was no longer pulling up my flight. This person was soooo rude and refused to attempt to look up the flight using the flight number and date/time...straight up lied to me and told me that there was not other way to look it up...I asked for a supervisor and he refused to transfer me. He told me I was "Just a customer" and that I do not tell him what to do.... I called back spoke to another person, who looked it up just the way I said. Then I DID get to a supervisor at that point. I legit said yes you can look me up another way and yes you can transfer me directly to your supervisor....and he continued to lie to me.... The supervisor refused to grant me a one time courtesy for my 307 expired miles. They wanted to charge me $60 to get...my...own...miles...back... Apparently, the miles expire after 2 years....what a joke.... I did not know that and was asking for a little grace and help out a customer who recently flew 4 AA flights, was planning on applying for the AA card with 70k miles....Which means I have to spend a lot of money in a short time to get them. You would think the the small amount of miles I asked to get back due to a misunderstanding would be no issue...as now I am going to have to fly for free to use them....You would think this disrespectful customer service and his actions would be another reason you would want to make an exception...which the supervisor HAS THE POWER TO DO. But no, she told me to basically get bent. So, I am going to use my miles, fly for free, close my account, NOT apply for a CC, tell everyone I can to not use this company, never fly this again, AND now they get a 1 star review for being Bogus... I run a multimillion dollar business...this is such a stupid reason to lose business and get a bad review....but based on their poor ratings... It does not seem that they care at all. This was all avoidable....You sacrificed all the money that me and my family would spend in the future....over nothing....well you sow what you reap....I guess since I "just a customer" they do not care. If they don't why should I? read more

How American Airlines Left Me Stranded at Midnight and Shrugged It Off I recently had one of the most frustrating travel experiences with American Airlines, and I believe travelers deserve to know how irresponsibly they handled the situation. On January 5, 2025, I was booked on a flight from Chicago O'Hare (ORD) to Nashville (BNA), a short 1.5-hour trip. What should have been a routine flight turned into an infuriating ordeal that showcased AA's lack of accountability and poor planning. Here's what happened: Delays Caused by Lack of Necessary Crew: From the outset, the flight was delayed multiple times--from the scheduled boarding at 8:10 PM to past 11 PM. The reason? American Airlines did not have the necessary crew available. This kind of logistical failure is baffling for a major airline, especially since crew readiness should have been resolved well before boarding time. Boarding Chaos: After hours of waiting, we were finally boarded, only to sit on the plane for an extended period. Then came the bombshell--our flight was canceled. Instead of proactively addressing the issue earlier in the evening, they waited until nearly midnight to cancel the flight, leaving passengers stranded at the airport. Stranded at Midnight with No Compensation: After canceling the flight, AA offered no compensation--no hotel vouchers, no meal credits, no alternative transport options. Passengers, including myself, were left to figure out our own arrangements at midnight. Inadequate Rebooking Options: The rebooking provided was an insult--a 9-hour itinerary for a journey that was originally 1.5 hours. Such a "solution" demonstrates a complete disregard for passengers' time and convenience. After all this, I reached out to AA's Customer Relations, expecting an acknowledgment of their failures and appropriate compensation. Instead, I received a canned response that apologized generically, promised to "share my feedback," and hoped I would "fly with them again." It was as if they copy-pasted a response without even reading my complaint. This is not just poor service; it's a systemic failure to prioritize customers. American Airlines left dozens of passengers stranded and treated us as if our time and money were meaningless. This level of carelessness should make any traveler think twice before booking with them. Travelers, beware. Don't let American Airlines ruin your plans and waste your time like they did mine. read more

Our flight from Chicago to Rome was great ! The flight attendants were very nice and accommodating ! The pilots were awesome both there and back ! I recommend this airline read more

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Horrible airline. Delayed might flight out of Dallas 3 times, then cancelled it. I was forced to get a hotel room at my cost, because they claimed "weather related". The weather was great, it had stormed 4 hours earlier from what other passengers told me. i was stranded for 36 hours trying to get another flight out of there. Airport was nasty, dirty...AC was broke , and American Airlines had hundreds of people sleeping on the floors, etc. Makes me not want to travel ever again. So thankful for Southwest Airlines. Shzeeeesh. read more

Worst airline ever. Have left me stranded, refused to pay for hotel, told me my lost wallet wasnt on the plane despite me seeing it on my tracking app. Now it is overseas. Slow clap. Never again will I step foot on your planes. Do better. read more

Wow customer service can do better. Over the phone service the worst. I had a stranger yelling at me and telling me to pay attention. No wonder my dad hated American Airlines. Both here and California we had bad service and also with the stewardess ‍ I asked for a cookie instead of salty corn he just threw it to me like here fetch lol. Very rude crew I get it they are tired over work but the price on the ticket were pretty expensive a smile is free and goes a long way specially when your partner is petrify to fly. We made a world record returning home the pilot liters flew back home and cut the flight on about 40 minutes which is good but when you getting a ride home and you tell your driver to pick you up at the arrival time waiting is not a good thing next time I will pick a Doreen airlines flight read more

American Airlines - Airlines Near Me - Chicago, Illinois

So disappointed with my American Airlines flight to Chicago. First of all they didn't have any direct flights form Jacksonville to Chicago. I had a stop in Charlotte. Flight was delayed taking off from Jax. Almost missed my connecting flight. Poor service delayed. Then we landed in Chicago and just our luck couldn't get to gate because of lightning strikes. Still waiting after 2 hours to get to gate. Delayed for all my events and the person picking me up had to wait for a long time. read more

Not very often but have traveled a few times with AA. We faced rude and helpful staff both at the check-in area. A lot of rush but the queue moved quickly for baggage drop. Everything went smoothly, however, our flight was delayed by 30 minutes due to some technical problems while we were waiting in the flight. Not the best but the average experience overall. read more

American Airlines - Airlines Near Me - Chicago, Illinois

They have terrible customer service rude belligerent flights delayed almost 2 days no information given rude to customers lying horrible Will never fly with them again read more

I understand there are delays and cancellations and rerouting. But do the staff have to be rude to passengers ?? No, we are as frustrated as you are. I am not rude to the staff and don't expect the staff to be rude, to me or to others. Service with a smile. Okay ?? read more

One of the more impressive flagship lounges I've ever seen. Beverages: The fully stocked wine, beer and liquor is out of this world. If you can't find a drink you like then you are too picky! There is a huge cooler full of different bottled beers. Huge counter full of top shelf liquor. Self-serve! I had a hankering for a crisp rose wine and I found one. They also had champagne/sparkling wines. Fancy marbled counters. Servers everywhere cleaning up dishes. Food: amazing selection of food. I was not super hungry but I grabbed a few pieces of sushi, cheese cubes, and those amazing home cooked cheddar potato chips. My husband even got a piece of quail which he said was amazing. Lounge: modern, well-lit, fancy, and super quiet. Comfortable seating everywhere. Plenty of outlets for charging your devices. Beautiful and clean bathrooms with nice organic hand soap and lotion. I didn't see a shower but found out later you had to ask for a key. Probably my favorite part of traveling and I look forward to O'Hare now! read more

American Airlines - It's good to be the queen - Airlines Near Me - Chicago, Illinois

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I purchased a ticket in 6/24, had to cancel the flight due to an illness (cancer). I had received a credit. On 3/25/25 I attempted to schedule a flight for 8/25, but have been told that since the "flight" is out of 1 year time period, I cannot use the credit. AA apparently does not back up their credits. Never again will I fly with AA. read more

American Airlines often drives me insane. They have what seems like tons of mechanical issues, one time they had no flight crew for my flight, etc, etc. Any and every delay possible seems to happen with them. They seem to be one of our biggest airlines out of Chicago though so I find myself flying AA more often than not. They are always better than Frontier or Spirit so...there's that. Now I recently flew first class on a flight from Chicago to LA and must say, it was amazing. If I could always fly American first class, life would be a dream and this review would be a perfect 5 stars. Flight attendants were beyond fantastic - friendly and on top of everything! Drinks included. More space for my flight. A meal included that was actually delicious - breakfast was a yogurt, biscuit, bowl of fruit, omelette, potatoes and coffee! Hot hand towels, pillows, blankets. I was living the life up in first class! My first and only time feeling special, but American sure did make me feel that way! So...if you can fly first class on American, do it! Their service is top notch! If you're in coach, well...you know how that goes. :) read more

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I have no idea why I continue to use the Shitcago ORD airport. Every time I fly into this airport my flight is either cancelled or delayed. I show up at my gate and they have no captain to fly the plane because the first one called off about 30 minutes before boarding. They have to call a new captain and I was told that person has two hours to show up. I have been waiting 3 hours for this connection and the plane has been sitting here since around 4pm. If I would have known about this delay I would have rented a car and drove home. Why is this airport so awful. lol read more

American Airlines - Flight information - Airlines Near Me - Chicago, Illinois

You know, I can be tough when rating airline lounges, but I must say this Flagship Lounge was redeeming. Highlights: -Food: This Lounge has the best food selection of any Flagship Lounge I've seen. It's not the Air Canada Signature Suite in Toronto Pearson, but it is much better than most lounges. I was here for both breakfast and lunch service. For breakfast, the pancakes, scrambled eggs, and chilaquiles were all pretty good. For lunch, I stopped when I saw the racks of lamb. AA never offers lamb in their lounges! It was accompanied by a nice chimmichurri that was not overpowering. There is also a sushi bar, dessert bar, and proper bar. -Space: The lounge is decently large and has two sides that are more or less the same, although if you walk in and go to the right and straight down, there is a little relaxing room where you can try to grab some shut-eye. The showers aren't obvious, but they do have showers and you can ask the agent for a key. It's also very well lit here, which is nice, and the windows give you a wide airside view. There are ample power outlets--and they work and aren't falling out of the wall like some AA lounges *cough Miami D15 cough*. -Noise: The Lounge started to fill up around 11 AM but it was not crowded, and it always had a relaxing, quiet environment. Nothing like the Flagship at LAX, which is like a club in Atlanta with how many people are in there sometimes. -Staff: Loads of people are always coming around to clear plates, etc. Friendly folks. This is perhaps the best Flagship I've been to in North America. There are a few little touches--like the mojito bar they have sometimes at LAX, or fresh omelettes, but this was definitely a comfortable place to spend four hours and get some work done! 4.5 read more

American is one of my favorite airlines, I travel with them pretty often, and it's usually good service. Not the case today my flight was delayed twice from 6:55 to 7:10 to 7:27 and finally we left around 8:00 pm. Please upgrade your menu selection. The people on this flight smelled like they hadn't washed in weeks there should be rules because that is unsanitary. read more

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