American Airlines

1.7 (1.4k reviews)

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American Airlines - Snazzy new charger provided by AA - Airlines Near Me - Chicago, Illinois

American Airlines - K9 customer service line - goes by fast & staff are helpful - Airlines Near Me - Chicago, Illinois

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Derek S.

Flew out on a 26 year old 737 the other day and it was a lackluster experience. My flight to SFO was delayed 3+ hours due to runway construction at SFO along with low ceilings impacting arrivals. Interestingly enough, the AA flight scheduled after mine left before mine?!? Once we were all on board, the pilots informed us of the situation and that our departure was scheduled in an hour and we would just be taxing on the runway for an hour?!? Once up in the air, the beverage cart came through midway through the flight along with a little bit of snacks. Some of the more junior cabin crew were talented and cordial. #GenZvibes Cabin attendants wore xl gloves. I received 5 notifications throughout the day from AA informing me of the continuous delays for my flight which was interesting. Domestic carriers hit differently than Asian carriers. Iykyk

Roselia G.

Never had an issue with American Airlines, but the issue we had yesterday was no one's fault. We arrived at O'Hare Airport, and our connecting flight was on time. We even all got on the plane. But a few minutes later we had to de-board cuz our plane ended up being decommissioned. The flight was rescheduled to the following morning, but AA put everyone up in a hotel room with a few choices, along with a meal voucher to use at the airport. There is also a shuttle that will take you to the hotel, and back to the airport. Unfortunately in all of this, everyone's checked bags were left at the airport. Which is why I always keep some clothing, undergarments, and everything I would need in case my luggage gets lost or inaccessible. AA did accommodate everyone and sent an email apologizing for the inconvenience. And it was all very inconvenient, but I'm always ready for these kinda of things. If I come across another issue like this, I hope it's through AA, cuz I know they'll take care of us in these situations.

The Admiral's Club is just The Unicorn we needed

Terrell L.

Chicago, not my favorite city and ORD isn't my favorite airport. But, the food and beverages, not to mention the Admirals Clubs are as always, my oasis from the messy masses. Thank You American Airlines and Thank You Premium Services for your hospitality and especially for your Admirals Clubs.

Maggi R.

Our flight from Chicago to Seattle was on a Boeing 737 with 157 passengers - 4 crew and 2 pilots. Our flight attendants were Sherri and Lisa, who took excellent care of us. We were in First Class - the seats were very comfortable. What was not comfortable was the temperature of the plane. We were cold the entire 4 hours plus flight. We asked many times for more heat and the flight attendants crew tried, but to no avail. Surprisingly, there were no blankets on board. They did start us of with offers of drinks - we had diet cokes with warm nuts. We had pre-ordered our lunch, which was excellent. We had Beef Wellington, asparagus, roasted potatoes, carrots, turnips, fresh garden salad with grapes, apple and cheese with a balsamic, vinegar dressing and a pecan pie for dessert.

Kandy F.

I had a connecting flight out of the Chicago O'Hare airport. I was in a larger plane before. This one is slightly smaller and older. Chicago seemed a little busier than usual. We were in and seated on time. We were in line waiting for traffic to clear so we could taxi out. That was about ten minutes it seemed. The seat was comfortable. The cargo storage above was a lot smaller on this plane. I was thankful for the two seats instead of the three seats! If you have to get up, it's much easier to!! There's a plug in to charge your phone/laptop top. Overall, another pleasant flight. The flight staff were all very friendly and helpful. We also received refreshments on this flight. Full sized Coke and cookies. I will use this airline, again. So far, flights were on time. I'm still a little unsure of their luggage policies when booking flights and such. However, thankfully, I am a small carryon packer!!

Jason B.

Been here at Chicago O Hare airport with my wife and son since 3pm. Our flight got delayed and now we missed our connecting flight to Phoenix-Ont CA. Do not even bother asking assistance from their customer service. They gave us a flight to LAX now with another delayed flight. That means we will be here at O Hare for 5 hours with no guarantee of actually being able to board. Aside from paying extra to land at Ontario CA airport now we have to take an Uber from LAX to Ontario that means another 1-2 hour drive plus paying $150 Uber fee. AA Customer Service did not even offer any assistance for a shuttle. I'll never fly AA again.

karina k.

AA is a good standard airline and if you don't pay Basic fares you can change flights anytime. The good thing about AA at Ohare in IL is that there are many flights to and from major cities like NYC LGA to ORD Chicago. There are typically 8-10 flights a day so if you miss one you standby or switch for the next.

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Charles H.

353

125

11 years ago

The US Military preferred us to fly American Airlines as the tickets they issued for official US Government travel was always via AA. I dislike AA as they charge you for every little request in or out of uniform. Employees are usual rude and appeared unhappy to be in the aviation industry. Hell I wasn't happy I was going to war but I didn't piss or moan about doing my job. Two stars since after hundreds of flights required as a condition of my service to my country that they never crashed while I was on board so I suppose that's a "Mission Accomplished" for American Airlines. Seats are a bit more comfortable than a jump seat in a military aircraft. read more

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ME Y.

7 years ago

I am a frequent flyer, I use American Airlines every other weekend. The customer service on the plan is a disgrace, unprofessional and degrading. The flight attendants helped me make the decision to choose a different airline. read more

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Shalendra C.

9 years ago

The best customer service ever experienced thanks to Julie at the Sacramento airport. She professionally helped me check in my father in law who by chance had a lot of luggage. read more

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Chris M.

Elite 24

244

590

555

16 years ago

Executive Platinum for 2 years now. I was a United flyer a few years ago. and I fly Delta a few times a year to keep my miles and remind myself how good I have it with American. Great service, great clubs and free drinks in First Class and also in the Admiral's Clubs! Thanks AA. read more

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Trish G.

9 years ago

Flew from Ohare to Albuquerque on a very old, very small plane. All carry on was taken away and put in pick up luggage. On way back SAME old plane came and I was there early. When it was time to board the plane, crew discovered the toilet (yes, only one) was constantly flushing and they had to call a contractor! Yes, they waited until boarding time. They pushed up depart time to 3 pm. Then, at 3:45 after it was time to get home to Chicago that night they CANCELLED the flight. Tons of people, family effected. Everyone missed connecting flights. Only ONE person to help us. I personally went to UNITED and got on a flight in a brand new plane. AA sucks. I will never fly them again and will dispute the charge. read more

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Moises T.

10 years ago

Worst experience ever. I flight with my emotional support dog (pug) and when I booked the flight everything was great but today when I was seated in my place the lady seated at my right ask me to move from my place since she didn't like dogs, and the flight attendant came and ask me to move because she told me she didn't like my dog either. She was very rude and put me in the worst sit in the plane with my dog in my lap. She was very rude and without any education. Shame on AA!!! read more

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Texas T.

161

216

207

13 years ago

We each saved vacation hours for two years, just to have AA ruin our vacation. Last Thurs, our boarding passes from ORD to BUF said 10:40pm, but when we got there, they said the plane left over an hour before that. So we were stranded in chicago and missed a full day of vacation. The people at the gate said "well at least we'll put you in a hotel." Today, we got to the airport for our 1pm flight, only to find out they cancelled our flight and moved us to an 8:15pm flight. After sitting at the airport all day, we now find out it's delayed another hour and we will miss our connector to DFW. Add all the costs of missing an extra day of work, boarding our pets, car parking, and another year of trying to save vacation time. Now we've been sitting here, wasting the last 8 hours of our lives doing nothing. Unbelievable. The worst isn't the cost and time, its that I've given my girlfriend the worst birthday present ever. No one should have to cry because of their crap birthday gift, let alone twice. read more

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Rahul S.

14 years ago

The worst couple of trips of my life. I was travelling from India to North Carolina, USA. Part of the trip was by a different airline. At London-Heathrow I had to switch planes to AA for the rest of the journey. The LHR to ORD trip plane was 10 hours of awful misery. The plane was an old 767, uncomfortable seats, no inflight entertainment. I had ordered dairy veg for meals and I got dry vegetables for the lunch and snacks. The ORD to CLT trip was in a CRJ with a 2+1 config. There was no place to "fold yourself" into the seat. It was noisy all the time. I was put into the last row of the plane. I had already endured 20 hours of flying and asked if I could be moved in front. I did not get any answers. I asked for ear-muffs and they didnt have any. AA doesnt deserve to exist as a business. I would celebrate the day they go bankrupt and out. There are much better airlines who deserve to take AA's place. read more

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fernando r.

12 years ago

I just read some of the reviews and I see that Mrs. Wilk, the AA supervisor at ORD is famous for being mean. She gave me a panic attack. She is rude and she has issues with prejudice. I just filed my complaint with the US Department of Justice. The complaint is against American Airlines and Mrs. Wilk (Supervisor at ORD). I arrived to ORD with a service dog and all the paperwork that you required on your website. Your supervisor in ORD refused to accept the papers, just like they did to a PTSD veteran back in May 2014. I had a panic attack right at the counter and I started crying uncontrollably. I had to figure out another way. I went to Delta. They did not even look at the papers (they trusted my word). They even upgraded me to first class because they felt bad about how I was treated by American Airlines. Your supervisor in ORD is a very miserable person. Mrs. Wilk. I have flown over two million miles and my experience with American has always been horrendous in one way or another. Not only you have the oldest planes in the world but most of your employees are very unsatisfied. Your menu for long haul flights in the economy cabin is rated the worst in the world, and your business class menu ranks below the economy cabin menu of most airlines in the world. I wonder how you can still have airline partners. Not only you have the oldest planes in the entire world, but you fail to keep your own employees happy. Your cabin crew hates to be an AA employee and your veteran ground personnel is clearly fed up of working for such a horrendous airline. Shame. Shame. Shame. read more

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Matt F.

12 years ago

My wife and I were on our way back home to SFO from San Juan our flight had a mechanical problem and was delayed an hour and a half leaving San Juan and we had a connecting flight in Chicago with you guessed it an hour and half lay over so they said we would probably not make it unless that flight was delayed. We get into Chicago at 8:05 and this was when the connecting flight was supposed to leave but when we finally got off the jet it was about 8:20 and when we checked our connecting flight to SFO was listed as final boarding so we ran to the gate as fast as we could. We get to the gate and the plane is still there but the boarding door was closed and they would not open it for us, come on the flight was already delayed what harm would there be in letting us on the dang plane? Nope the gate attendant said sorry and was not pleasant or understanding just matter affect about it thanks for that jerk. So I told him we were told they would put us up in a hotel and feed us and get us out on the first flight in the morning, he checked and said yes no problem printed out the vouchers and handed them to me with no explanation on what to do next. I asked him at this point where do we go to get to the hotel oh and can we get our luggage? Well no on the luggage even though it also did not make the flight he just said the bags would be on the next flight to SFO and we would get them there, so all we had was our carryon luggage. He tells us how to get to the hotel shuttle nothing more so we start walking then I realize I have no idea how the meal vouchers work so we stopped at the ticket counter for AA and ask them where can we eat thinking the airport restaurants would probably be our best bet right? Wrong! He tells me Starbucks is the only one at the airport that honors the vouchers, like 50 places to eat at least in the airport but only Starbucks. But he says the restaurant at the hotel honors them and serves food until 1:30 AM and it is about 10:00PM at this point so we are good. We go to the curb to grab the shuttle we get on the first Holiday Inn bus and ask the driver if we are on the right bus, he looks at our voucher and says no we need the Cumberland bus and says to look at the back of the bus for the name to be sure we are on the right one and tells us we need to go down to the end of the curb to catch that bus. We go down to the end now there are three stops along the curb we started at the first one this guy tells us to go to the third one and guess where the correct bus stops every 30 minutes, you got it at the second one, so after missing it twice we call the hotel and they say we need to be in front of the second door, pretty pissed at this point it is under 40 out and we are in shorts and flip-flops since we just came from the Caribbean so we are freezing. We finally get the right bus and it is only a 10 minute ride to the hotel so home free it would seem. The restaurant was also a sports bar and they had a IFC championship fight on and it was packed and very load and no place to sit but we asked if we could just get the food and take it to our room and they said no problem they also did not charge us any extra even though the dinner was $28 and the voucher was for only $24, nice of them to splurge on dinner for us like this oh and get this breakfast they only gave us $14 and even at Starbucks that was $8 short and they were not as nice so had to pay e extra myself. Now a Holiday Inn you would think would be nice but not this one the hallway stank really bad like old smoker smell really disgusting but the room was ok and did not stink but the bathroom should have been remodeled like 15 years ago and it was far from clean and the sheets on the bed were so warn out and thin that they had holes in them and stains but they were clean. AA should really treat you better when it is there fault you missed a flight and at least put you in a hotel that is properly maintained and clean and up to date and give you enough on the voucher to eat descent meals, they are way too cheap and there employee's should do more to make sure you are informed on where to go and what to expect and tell you where to you will be able to eat instead of just handing you vouchers and turning their backs on you, really felt like they could care less about us. If I have a choice in the future I will not fly AA for sure and can see why so many people rate them so low on Yelp. Update, I went to AA's website and sent a complaint and got the typical response but then she said she would send me vouchers and she did two of them for $200 each off airfare good for the next 12 months, guess it pays to complain and this did restore some faith in them for sure. read more

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Justin C.

106

132

11 years ago

After multiple ticketing and customer service issues in the days prior we arrived hours early only to learn our tickets were still incorrect and we'd have to wait in the ridiculously long baggage check line because of American Airlines errors. After a 90 minute wait we got our bags checked only to have to get in a 2 hour security line. Needless to say we missed our flight and could get no assistance from anyone. Now, hours later, United Airlines stepped up and are getting us through to our destination. Never never ever fly American! They are a complete disaster and could not even offer any assistance. Without United our entire vacation would be lost. Avoid American Airlines like the plague. read more

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Carol K.

10 years ago

American Airlines / credit card Sucks!! I have been with them for 19 years. They sucked $950 from me for $50 year. Then I can never fly and use my miles unless they take triple my miles away! 12,500 per flight. BS. 60,000 x 2 was 120,000 was my only option. They only reserve a couple of seats per flight and they are always gone! So I took the 120,000 miles and they charge me a $150 booking fee. I decide to charge my baggage on another card since I had enough with them. Guess what. My free bags were charge $200. I tried to resolve but was pushed off to every department and after 3 hours 5 different people they said sorry you have to pay everything. Just canceled after 19 years. This is how they treat you. Stay as far away from American Airlines miles program. They will stick it to you!! read more

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Tiffany B.

Elite 25

291

482

1560

11 years ago

I actually was very impressed with this airline, staff was very friendly, my checked bag was only $25.00. they gave me free soft drinks and snacks and please note I am not a memeber of any special reward program. they had TV and WIFI. flight attendants were very proffessional and take off time was on time. we actually arrived 42 minutes early. Will use AA again read more

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Sarah C.

Elite 9

151

18 years ago

Ugh. Someone below did make the right point: American is the best of the worst. I've flown over 75K miles this year on various carriers, 30K on American, and at least I can say that they were consistent. Consistently rude. Their flight crews are abysmal at best and their customer service is shit. When I got stuck in DFW (long story short: do not leave the airport after 10pm because TSA leaves and they cannot get you through security irregardless if your flight has been delayed until 1am), they basically acted like I was overreaching to ask to be booked on another flight because of this snafu. While I know it sounds like I'm in the wrong (I am a little...), I was on a 6 hour flight delay and was made to feel like some sort of miscreant...Anyhow...American customer service laughed in my face-- in fact, the first person I dealt with actually called someone over to have me retell my story and then THEY laughed at me too. Argh. The fact that I'm a frequent flier with them makes me even more steamed since I have a free flight with them coming up. Don't fuck up my vacation please! Anyhow-- try to get on Southwest whenever possible. It's a little more hectic, but honestly, I've always had good flights with them, even though they require a little more legwork. read more

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Mitch F.

14 years ago

I had it with AA. I purchased 2 tickets for a flight to Las Vegas. After learning that their price was 3X more than Spirit, I wanted to either get a discount or a refund. To my surprise, customer service was rude and refused to make any accommodations. Never again will I spend any money with these aholes. read more

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Eric B.

7 years ago

I was very patient when our flight was cancelled twice and we were stranded in Chicago. I felt the compensation was adequate - they paid for our stay overnight and gave us meal vouchers ($12 and could only be used in airport or at one of the hotels, but none of the hotels selected had restaurants). Overall staff was professional but on each leg of the flight, as I was getting a couple things out of my bag a flight attendant said something to the effect of "hurry up" or "we're only waiting for you." I'm traveling with 3 kids; I'm sorry if I took care of their needs first. I apologize that we were the last on the plane because TSA decided a family traveling with three kids and a Chihuahua looked suspicious (like 45 minutes of suspiciousness). I'm sure it's stressful to be a flight attendant when the airline you work for is going through some serious adjustment, but that doesn't give you the right to be snarky. read more

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Mouhamad A.

156

9 years ago

Bad service at the gate! my connecting flight was delayed bc of weather, no problem. I went to the gate to have me and my bro moved on too another flight, the attendant goes on his computer and goes to work, minute later he says ur all set! We go too the gate too board for the connecting flight, the lady scanning tickets says" oh ur ticket was not entered correctly, go too customer service to fix it and yes u will not make this flight :(. Now im pissed! The customer service line is so ridiculously slow, why? Simply look up a flight, find a spot and put someone in it, honestly watching these clerks at customer service work, one would think they are rocket scientists trying to figure out how to get you too the moon! American airlines get ur stuff right, people need to get home! read more

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Sarah V.

Elite 25

208

232

152

16 years ago

This airline is the most uncomfortable airline I've used. I try to avoid them most of the time because the seats are just not comfortable, and they are cramped. I'm not a large person and I just feel like a sardine in that plane. Thank goodness I was sitting next to my husband so I could lean on him for comfort. If there is another option before using this airline I would take that instead. read more

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A A.

125

13 years ago

I wanted to book a trip to use up my wife's miles. The web site was not able to book our trip using her points to book her one way then my points to book my round trip and her return so I called to book it. I was told they wanted to charge me $75 to book the flights when their website was not capable of doing what I needed it to do. I understand if I called to book because I was lazy, then charge a fee. When your website is not smart enough to do what is needed by the customer then the fees should be waived. That's what customer service is all about. Some idiot in charge should be fired!! read more

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Nupur B.

10 years ago

I regret getting the AA credit card. It had worked for me before with check in of 1 bag but this time I couldn't get it to work at the airport. The agent asked me to get in the line, waited there for 20min, the line was moving so slow I tried the AAdvantage gold priority line and the agent called someone from the regular line, frustrated I went back to the kiosk and paid for the bag so I don't miss the flight. Once in the flight, it was an American eagle flight, the seats were really small, it was not comfortable at all. I'll be cancelling the credit card and avoid this airline. read more

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BC B.

8 years ago

MY MOM PASSED 3/27/2017. My first flight on this airline, coming home the guy was disgusting, rude for no apparent reason. He should not be dealing with people . I called and complained. I am sure they do not address customer concerns except for law suits. That low life human being will reap what he sowed. What ever happened to being nice? read more

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Carrie P.

9 years ago

The worst!!!! Company booked flight. Was told that one bag and personal items was not allowed. Was forced two options. Put computer in my purse/ backpack or pay bag fee plus additional charge for gate bag check in or as I had to take my winter gear out of bag put it on and squiz computer bag into backpack/ puts. I opted for wearing two coats and crammed computer bag into purse. Was told I was not allowed to be mad. That was the kicker. I am being policed on my feelings!!! BS. Where do they get off. Will never fly this airline if I had a choice. They are horrible. Best part. Lady sitting next to me is an employee that brought on four bags. Are you kidding me. read more

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Sharon A.

7 years ago

American cancelled or delayed 3 flights that were supposed take me to my lifetime dream trip to Spain, making me miss 2 days of the tours, and a good deal of sleep and costing me quite a bit of money. However as they reminded me numerous times, the coupon they sent me is more than generous on their part to make up for everything. read more

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Erik P.

Elite 11

1000

115

165

16 years ago

For my most recent trip with American Airlines, I give you 4 stars...mostly because I was able to upgrade to First Class on three of my four legs. Not bad. Even with a big snow storm socking in the mid-west, all of my flights were on time and even early for two of the legs. Impressive. The service in First Class was great and the food was not bad. What impressed me the most, however, were the seats. These were not the standard First Class seats I've flown on in the past. No sir! These were able to fully extend out into a bed and were actually comfortable. I had so much leg room, I want able to reach the end of the foot well. For this alone, I give you a solid 4 stars. :) Sadly, I take back one of those stars for continuing to charge for all bags. That was originally concocted during the rediculously expensive gas of two years ago. Hello! That's over...and yet you neglect to remove the charge. Wake up and listen to your passengers. read more

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Sarah C.

9 years ago

I booked a 5:40pm flight with American Airlines in January. Apparently, on February 2nd, they changed this flight to 10:10pm. They didn't tell anyone of this change until yesterday night, July 7th. I had a connecting flight to Canary Islands and now I had to change it at the last minute and got charged $250. American airlines is god awful. They need to reimburse me, upgrade my seat or give me a flight stipend. They've also lost my suitcases multiple times. I'm supposed to be enjoying my honeymoon and instead I'm fighting American Airlines. BOYCOTT AMERICAN AIRLINES! read more

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Shelby B.

Elite 18

262

153

13 years ago

Being late is one thing, then having an hour delay to change an in-cabin lightbulb is another...but then telling passengers that there are other equipment issues delaying the flight and that they can't get off the plane to catch another flight is nearly unacceptable. BUT, the one thing that merits my negative review above all else is that the flight attendant was condescending to us. While sitting like cows before the slaughter in our powerless cabin, we didn't ask for drinks or other services, but at least we deserve a non-slimy flight attendant with his head not up his ass. read more

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Teresa B.

Elite 14

241

13 years ago

Delay, delay, delay. I remember when American used to have good customer service but not so much these days. i'd much rather fly Southwest if possible. read more

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Megan B.

Elite 6

20 years ago

I hate American Airlines and will never use them again as long as I can help it. I generally take Southwest to Los Angeles but I needed a late night flight (which SW doesn't do) and American was the cheapest alternative. Yikes. It would have been worth the extra money or going on a different day or different time if I could have avoided American. The seats are smooshed together (front to back and side to side), the air circulation is terrible, and it's always either too hot or too cold. I feel this is a fair assessment because I rode two airlines in the same day (the other being United) and American was embarrasingly worse. Just awful. Yuck. read more

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Jass C.

12 years ago

They lost my baggage and showed no effort to get it to me at all! And how can you even lose a baggage for transfer flight?? Everything they do is to coax me to take my flight and tell me to wait at the baggage claim at my destination airport. Now I am overseas with practically NOTHING with me and I still have to call up them with INTERNATIONAL RATE to get updates with lost baggage simply because 1. they rarely updates the tracer system online; 2. 1800 numbers are not callable from Italy. read more

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Franklin M.

7 years ago

Worst flight service EVER!!! They delayed a plane by two hours because someone used the bathroom and "there was a bad smell". Every single person in the terminal just wanted to get to their destination, regardless of a "smell". read more

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Christine W.

301

287

14 years ago

I have traveled for years, and on many airlines. This is one of the best airlines, especially for domestic flights. I have sat through broken planes, weather delays and cancelations - and for the most part - the staff has alway accommodated to the best of their ability. To all the people who have to travel with all of their belongings including their kitchen sink - STOP IT! Make sure your bags are tag appropriately for your destination when checking in, put identification inside and outside your bag, and CHECK IT! This would make life so much easier for everyone. read more

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Andre D.

121

185

13 years ago

You have failed me for the last time American!!! You were late, rude, and unapologetic. Never again!!

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Mary C.

13 years ago

If no stars was an option I would give it. To say their customer service is poor is an understatement. I flew through Chicago O'hare to NY Laguardia. At first flight was delayed due to weather. Boarded the plane about an hour and a half late, out on the runway sat for 30 minutes Captain comes on tells us we are being held for weather, sit 30 more minutes still held for weather. 30 minutes later Captain informs us LAG is closed flight is cancelled we are returning to terminal. Another 30 minutes to get a gate at the gate an AA representative gets on the plane and announces hat a full plane of people need to call "the 800 #" and rebook. No info was provided on why the flight cancelled. Meanwhile 90% of the people on the plane have smart phones so we all knew that there had been an accident with a landing plane that caused the airport closure. Once off the plane AA rep. Refused to talk to anyone. Called 800 to be told call volume was to high to accept calls. Gate attendant informed everyone that there was nothing she could do, told to go to ticketing window. During 2 hour wait on ticketing line I was able to book a flight out for the next day on a Delta flight. When I got to the window I was told that because the cancellation was due to weather that the airline is not responsible. They offered 20% off at an area hotel that I had to find and get to at my expense. She offered the option of staying in the airport on cots that were being set up. Since it was already 8PM I figured that was best option. I spent $60 for diner for my daughter and I and then went to find a cot. Setup was ok but it got very crowded and very noisy, it was also extremely cold due to AC and lack of warm clothing that I had with me due to 90 degree temps outside, only a single blanket was given to each person. Sleepless night ended at 4AM when security began yelling that we needed to get up an clear out. We made our way to Delta terminal where we camped out nit airport opened spoke to a Delta rep who worked to get us on an earlier flight then we were scheduled for. Got back to LAG about 23 hours later then scheduled. Airport delays are part of air travel but disregard and not providing information to customers is poor customer service. American Airlines showed no regard for anyone impacted by the closing of a major airport that day. If you choose American be prepared to be treated like Shit! Fly Delta, the terminal and plane were much cleaner, the staff was professional and accommodating. read more

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Alessandra C.

12 years ago

Worst customer service ever! The boarding attendant was so rude! I have no problem checking my bag but she could have asked me to do so nicely, she didn't have to be so rude! I guess AA doesn't teach their attendants to treat customers with manners. I want to rate them negative 5 stars but the worst I can rate them is one star. read more

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Joel B.

7 years ago

Always fly thru AA, usually on schedule and reliable other than over booking and asking folks to change flights. That's horrendous

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Mike H.

12 years ago

Sat on jet way for more than 20 mins after we landed because they had no one to park us? AA hire more people if you can't take care of your customers! read more

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Tracy S.

11 years ago

Wish I could give zero stars. Exited in terminal H. Walked to terminal K. Sat there for a good hour. A gate agent puts up an international flag. So I ask, is this still the gate for xxx xxxx. No. We are going to Dublin. You are in terminal H. Now at terminal H and the gate lady says have a seat. Someone will help you. Well I need help now. Please call a supervisor if you can't help me. Well they are not available. Really. You didn't even call or ask. HATE AMERICAN AIRLINES! read more

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Emily L.

12 years ago

My mother had been delayed for close to 24 hours before she finally got her flight home to Waterloo, Iowa. When they finally got to Iowa, they hadn't forecasted correctly and had to turn ALL the way back to Chicago! my 54 year old mother ended up sleeping on the floor of your terminal last night because she was not offered accommodations and is too polite to cause a scene. American Airlines and the people at Chicago O'Hare who are supposedly in the "customer service" department of air traffic are severely lacking in professionalism and are seemingly taking advantage of their best and most polite customers. I will always do my best from now on to avoid Chicago O'Hare, and especially American Airlines and any of their partners. read more

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Trina H.

11 years ago

AMERICAN AIRLINES DOES NOT CARE ABOUT THEIR CUSTOMERS -- DO NOT USE THEIR SERVICE (OR US AIR) I got caught in the recent inclement weather the week of Feb 1st; my issue is not the continuously cancelled flights- it's the lack of common sense and professionalism of the AA staff. We boarded-and deplaned 3 times before cancellation. Then CINDY of American Airlines, RDU airport had the nerve to joyfully tell the passengers there was nothing they could do, the hotels were booked and would not honor a reduced inclement weather airport rate, and on and on. She also said "I'm 6'2 so I know you are all afraid of me" SAY WHAT????? This chick is obviously crazy and does not need to be in a customer-service role. AA does not care who they hire or how they treat their passengers. When you know better, you do better. So I will never fly AA again and will dis-enroll from the Advantage program, as clearly, there is no advantage at all..... read more

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Bro B.

10 years ago

If I could give this airline negative stars, I would. They are pathetically slow, uncommunicative, rude, rarely ever on time, and have lost my bag two of the last 4 times I've flown with them. When you're basing your chances on getting your baggage at your final destination on a coin flip, you should probably fly with another airline. I was told that I must check my carry-on bags on the skyway. Both times my bags didn't arrive at the final destination. One of these times, I lost my job because the important documents, photographs on my camera, and computer did not arrive at my final destination. The baggage office in Denver was absurdly rude to me, saying that it was my fault for not getting my baggage from customs on my layover. The idiots that work in this industry as baggage handlers and customer reps for AA should understand that there is no customs in and out of Puerto Rico from the mainland. After losing my job, they offered me a $25 voucher. Thanks for adding insult to injury. Today, they made me check my bag again at the gate because too many people had roller bags on the plane. After boarding the plane, many of the over head bins were completely empty...forcing me to gamble with my baggage again. I tried giving American Airlines another chance, Thanks AA. I will never recommend your airline to anyone besides my worst enemies. Anyone that's looking to fly on your old, rusty and paint-chipped sardine cans with wings is looking at either a tetanus shot, a lost bag or blowing your brains out after dealing with a customer rep. read more

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Page 21 of 35

10000 W O'Hare Ave
Terminal 3
Chicago, IL 60666
Directions
(800) 433-7300
Call Now
Visit Website
https://www.aa.com

Hours

What time does American Airlines open?

American Airlines opens at 3:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

What time does American Airlines close?

American Airlines closes at 10:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

Mon-Sun 3:00 AM - 10:00 PM

Other Amenities

Does American Airlines have free WiFi?

Yes, American Airlines has free WiFi.

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Review Highlights - American Airlines

“Either way, American has always treated me with courtesy and respect whether I was flying coach or first.”

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United Airlines

1.7(1.5k reviews)

0.3 mi

I needed assistance and decided to call this business at 18883472286. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally

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This little lady is headed to Dublin

Chicago O'Hare International Airport

3.0(4.4k reviews)

0.5 mi

Not sure how fond I am of this airport after being delayed for 5 hours for our flight back home to…read moreLAX. TSA was smooth and my interactions with airport staff were good. This airport is small (to me) considering how large the city of Chicago is and a little outdated. There isn't much room to move in the gates. There are a few stations for charging devices, but when flights are delayed, there are definitely not enough. More outlets or charging stations would be beneficial. There are plenty of food options for meals and snacks. The car rental pick up process is also fairly smooth and easy to get to via train. A decent airport, but needs more charging areas.

This airport is huge, it can get very hectic, but the good news is that, whether it's security, or…read moreyour airline, they have the logistics down. You can get in and out fairly quickly. If you're waiting for anything, there's not a ton of restaurant options for its size, and during prime time, it can be tough to find somewhere to sit. If you're arriving and exiting, you really need to know where you're going. Getting a rental vs an uber or going to parking can be confusing if you don't know what you're doing. An airport isn't necessarily a place to enjoy yourself, but in the event you have to do so, your choices are minimal here.

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Chicago O'Hare International Airport - Gate M7 inside Terminal 5 at Chicago O'Hare International Airport (ORD). Delta Air Lines flight bound for Atlanta (Hartsfield, ATL).

Gate M7 inside Terminal 5 at Chicago O'Hare International Airport (ORD). Delta Air Lines flight bound for Atlanta (Hartsfield, ATL).

My husband... oh dear....

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The view from where I'm sitting and charging my phone.

Southwest Airlines

3.1(972 reviews)

15.4 mi•Garfield Ridge

Had a layover through here. Not bad of a setup though i think the back end is a little crowded as…read moremost of the flights did cone through this section.

I still enjoy fly Southwest every now and again depending on where I'm going. I am highly bummed…read moreout that they now charge to check bags and assigned seating. Southwest is like the other airlines now. I've also noticed the customer service whether over the phone or in person has gone downhill drastically. It's unfortunate Southwest took the charm it once had away.

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Southwest Airlines - The Southwest Airlines main customer service number is 1 (833) 703-7300TM. This number is available 24/7 for booking, changes and support.

The Southwest Airlines main customer service number is 1 (833) 703-7300TM. This number is available 24/7 for booking, changes and support.

HOU to MDW

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Spirit Airlines

1.5(2.3k reviews)

0.1 mi

Screw all you their pilots saved our lives TWICE!! No joke!!…read moreKEEP SPIRIT FLYING!!!! They have amazing pilots and attendants They are crazy people who make fun of them Always complaining to make themselves known They gave no life Spirit NUMBER #1 in SAFETY!! Do the research so what if it not luxurious It is safe!!! SAVE SPIRIT PRESIDENT TRUMP!!!

Absolutely one of the worst travel experiences I've ever had. We originally booked a flight with…read moreSpirit Airlines for March 21 at 12:29 PM, departing from Chicago to San Juan, Puerto Rico. Leading up to our trip, we kept receiving email confirmations that everything was on time no issues at all. Then, the moment we arrived at the airport, we were blindsided with an email saying our flight was CANCELLED. No warning. No heads-up. Just canceled. The only options given were to rebook or take a refund. The earliest available rebooking wasn't until Tuesday, which completely ruined our plans, so we were forced to take a refund and book last-minute tickets with United Airlines costing us significantly more money out of pocket. We were told our baggage would be transferred to our return flight, which added to the confusion and stress. Unfortunately, it didn't end there. On our way back from Puerto Rico, we were scheduled again for a 12:29 PM flight. Throughout the day, we kept getting delay notifications one after another until the last update pushed the flight all the way to 2:59 AM. We waited, checked in, and then unbelievably the flight was CANCELLED again. At that point, there was little to no help from staff. We were told to go to the Spirit desk, leaving us scrambling around the airport, trying to figure out how to retrieve our luggage from baggage claim, rebook flights, and then go back through TSA all over again. It was chaotic, exhausting, and completely disorganized. Once again, no available flights until Monday or Tuesday. Rebooking with Spirit would have meant more delays, more uncertainty, and more money wasted with zero guarantee the flight wouldn't be canceled AGAIN. So we had no choice but to request another refund and book with United Airlines spending even more money just to get home. This entire experience was stressful, expensive, and completely avoidable with proper communication and customer support. Spirit Airlines showed zero reliability and zero accountability. Never EVER flying with Spirit again. The "cheap" price is not worth the headache, the risk, or the extra costs you'll end up paying in the end. Huge thanks to United Airlines for actually getting us home safely.

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Frontier Airlines

1.4(500 reviews)

0.6 mi

This is basically a beautified greyhound in the air!…read more Pros- 1. Cheap, you are here because you want a cheap way to travel. 2. Good for small distance travels, the leg space and chairs are not bad. Cons- 1. Forget luxury, this airlines is for the bare minimum. 2. Extra charges for checkin and cabin bags!

Title: Flight Attendant Yelled at Me, Customer Service Refused to Help…read more I am extremely disappointed with my experience flying Frontier today. My 14-year-old daughter and I had assigned seats (24A and 25A). When we boarded, her assigned seat was occupied by another family. I calmly asked the flight attendant about it, and instead of politely explaining the situation, he raised his voice in front of other passengers, asked if I had paid for the seat assignment, and when I answered honestly that I had not, he told me, "Then you can't say anything. Sit where I tell you." My complaint is not about changing seats. I completely understand that families sometimes need to be seated together. My complaint is about the disrespectful and humiliating way I was treated. When I asked for the flight attendant's name, he refused to provide it. After landing, I went to Frontier Customer Service expecting someone to listen to my complaint. Instead, they refused to help me or direct me to a supervisor. This happened today, July 29, 2026, on Flight F9 67 from Punta Cana (PUJ) to Miami (MIA). No passenger deserves to be treated this way. This experience was humiliating and completely unacceptable. Frontier needs to do a much better job training its employees in basic customer service and respect.

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Want to sit in this empty row? No, can't change seats to keep your family together because there is an upcharge that you did't pay!

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Frontier Airlines did this

JetBlue

3.1(68 reviews)

0.1 mi

Noted from previous flights, I downloaded the JetBlue mobile application which provided me with…read moreleeway prior to my arrival to the airport. As someone who had just a carry-on bag with me, the application allowed me to check-in early and head straight to TSA rather than having to see a JetBlue agent. I read several JetBlue reviews via yelp prior to this flight to help calm pre-flight jitters because I have never flown with JetBlue. I had to remind myself that I once flew with Spirit Airlines to New Orleans, Louisiana for crying out loud. And most know that Spirit does not have the best reputation. As for my airport experience, surprisingly, TSA was not crowded at all! Other than my carry-on bag being checked due to me having toothpaste check-in went smooth. At the time, I chuckled with personnel because I knew clearly what it was but leave it to hard-headed me for packing it, hehe. As for the flight gate, it took me forever to find it due to lack of signage. As mentioned, I have never flown JetBlue, so the terminal was one I had never visited. What threw me off was the fact that the only terminal 2 signage I saw was for baggage claim. Eeek! I nearly missed boarding, but I kept on moving until I found the JetBlue gate. Now as for my onboard experience, I wanted to charge my phone as I slept on flight because my phone battery was low. I found that there were no power outlets at all which left me with no other option but to preserve my battery as much as I can enroute. I have to point out that it was unpleasant smelling smoke as the plane prepared to lift off from Chicago, Illinois. It was then, I started to take notice of how outdated everything appeared on this plane as my melatonin kicked in. I slept the majority of the flight, so I had little communication with the flight attendants other than the boarding flight hello, a flight attendant asking me if I wanted a snack as I woke up briefly, and the airplane departure goodbye greeting. And as for the airplane interior, the seat comfort was decent! I did have an acceptable amount of leg room, even with my backpack underneath the seat in front of me. I did love the image of the airplane hovering over states on the seatback television which I could not help but notice while awake. In spite of what the plane did not have, it did have access to XM radio stations & Direct TV channels. I survived this flight with JetBlue and would be open to flying with again, as well as recommending to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. ~Have courage. Be Kind. ~ Thomas G

These guys are genuinely ridiculous! I feel as a responsible adult I need to make sure the world is…read moreaware that this company is unethical and absolutely useless. First time using them they hung us out to dry giving us no options within 24 hours to even get home. We lost over $1000 and they didn't do a thing to help after making us suffer for 6 hours from 1:00 in the morning to now 7:30 in the morning because they probably have 2 total (incompetent) reps. If I could give negative stars or go on the news to make sure this is known, then I would.

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United Airlines

1.7(19 reviews)

15.2 mi•The Loop

The United Airlines main customer service number is **+1-833-246-4460TM. or 1(833)246.4460TM**…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. **Efficient Booking Support & Seamless Travel Preparation** The journey began with a reservation process that was smooth, organized, and designed to make travel planning effortless. Travelers searching for the **United Airlines customer service phone number** received professional assistance with reservations, schedule changes, baggage details, and travel requirements. The **United Airlines contact number USA** provided quick access to knowledgeable representatives who helped passengers manage their bookings with confidence. Customers using the **United Airlines customer care phone number** appreciated the clear guidance and efficient solutions provided during the reservation process. The **United Airlines customer service number USA** remained a reliable option for handling travel questions, while the **United Airlines phone number customer service** helped passengers receive timely support before their departure. #. **Exclusive Airport Services & Comfortable Departure Experience** United Business Class enhanced the airport journey through dedicated services focused on convenience, efficiency, and passenger comfort. Priority check-in counters helped reduce waiting periods, while expedited security access allowed travelers to complete airport procedures smoothly. Premium lounge facilities offered comfortable seating, refreshments, business areas, and peaceful surroundings where passengers could relax or prepare before boarding. Priority boarding ensured a well-organized transition onto the aircraft, allowing travelers to begin their journey comfortably. #. **Premium Cabin Environment & Attentive Onboard Hospitality** The onboard experience reflected the refined standards expected from United Airlines Business Class. Spacious seating, generous legroom, adjustable personal space, and modern cabin features created a comfortable environment for both business and leisure travelers. Throughout the flight, professional cabin crew delivered attentive assistance, personalized service, and warm hospitality while maintaining excellent service standards. Every detail contributed to a relaxing and enjoyable premium travel experience. #. **Elevated Inflight Experience & Passenger Comfort** Passengers enjoyed carefully prepared meals, premium beverage selections, advanced entertainment systems, and thoughtfully selected travel amenities designed to improve the overall journey. The quiet cabin atmosphere allowed travelers to work, relax, or rest comfortably throughout the flight. Every onboard service demonstrated United Airlines' commitment to quality, reliability, and passenger satisfaction. #. **Smooth Arrival Services & Complete Travel Experience** The journey continued beyond the flight with efficient arrival services designed to provide convenience after landing. Priority baggage handling reduced waiting times, while organized airport assistance helped passengers complete their final travel steps with ease. From professional reservation support and exclusive airport benefits to refined cabin comfort, personalized inflight care, and dependable arrival assistance, United Airlines Business Class delivered a complete travel experience built on reliability, comfort, and exceptional service from beginning to end.

The United Airlines main customer service number is **+1-833-246-4460TM. or 1(833)246.4460TM**…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. **Efficient Booking Support & Personalized Travel Preparation** The journey began with a reservation process that was smooth, organized, and designed to make travel planning effortless. Travelers searching for the **United Airlines contact number USA** received professional assistance with flight reservations, schedule changes, fare details, and travel requirements. The **United Airlines customer service phone number** helped passengers receive quick solutions for booking concerns, baggage questions, and seating preferences. Customers using the **United Airlines customer service phone** appreciated the clear guidance and reliable support provided by experienced representatives. The **United Airlines customer service number** also allowed travelers to manage their reservations efficiently, while the **United Airlines customer support number** remained a useful option for receiving assistance before departure. #. **Exclusive Airport Services & Comfortable Departure Experience** United Airlines Business Class enhanced the airport journey through premium services focused on convenience, efficiency, and passenger comfort. Dedicated check-in counters helped reduce waiting times, while priority security access allowed travelers to complete airport procedures smoothly. Premium lounge access provided a relaxing environment with comfortable seating, refreshments, workspace facilities, and quiet surroundings before boarding. Priority boarding created an organized transition onto the aircraft, allowing passengers to begin their journey in a comfortable and stress-free manner. #. **Premium Cabin Environment & Attentive Onboard Hospitality** The onboard experience reflected the refined standards expected from United Airlines Business Class. Spacious seating, generous legroom, adjustable personal space, and modern cabin features created an ideal atmosphere for relaxation, productivity, and restful travel. Professional cabin crew delivered attentive assistance, personalized service, and genuine hospitality throughout the journey. Their dedication to passenger comfort helped create a memorable and enjoyable experience from takeoff until landing. #. **Elevated Inflight Services & Passenger Comfort** Passengers enjoyed premium dining selections, quality beverages, advanced entertainment options, and carefully designed travel amenities that enhanced the overall flight experience. The peaceful cabin environment allowed travelers to work comfortably, relax, or enjoy uninterrupted rest. Every element of the inflight service reflected United Airlines' commitment to delivering consistent quality, convenience, and passenger satisfaction. #. **Smooth Arrival Services & Complete Premium Experience** The journey continued beyond the flight with efficient arrival services designed to provide convenience after landing. Priority baggage handling helped reduce waiting times, while organized airport assistance allowed passengers to complete final travel procedures comfortably. From the initial reservation experience and premium airport facilities to refined cabin comfort, personalized inflight care, and dependable arrival support, United Airlines Business Class delivered a complete travel experience built on reliability, professionalism, comfort, and exceptional service.

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Lufthansa

2.4(85 reviews)

0.4 mi

The Lufthansa Airline main customer service number is *+1 888 551 O145™ or +1 888 551 0145 ™. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A More Reliable Beginning to Every Travel Experience** Business class established a clearer and more organized foundation by combining flexible planning, dependable passenger assistance, and carefully managed preparation before departure. Each important detail was arranged to reduce uncertainty and make the journey easier to approach. Whether travelers were preparing for a demanding professional schedule, an important personal occasion, or an international escape, they could begin with greater confidence knowing their essential arrangements had been handled with precision, convenience, and thoughtful care. **A Streamlined Path Through the Airport** Premium travel simplified the departure experience by connecting check-in, airport assistance, comfortable waiting facilities, and boarding through one efficient process. Dedicated services reduced unnecessary delays and helped travelers move through each stage without feeling rushed or confused. Time before takeoff could be used to complete important work, enjoy refreshments, review upcoming commitments, or prepare quietly for the flight while every transition remained organized, predictable, and easy to manage. **A Cabin That Adjusts to the Demands of the Journey** The business class cabin provided a refined environment capable of supporting different passenger priorities throughout the flight. Spacious seating, sophisticated interiors, adjustable lighting, practical storage, and intuitive personal features created a setting suited to work, entertainment, dining, and relaxation. Whether preparing for an important presentation, enjoying a favorite program, reading without interruption, or settling into restorative rest, travelers experienced a private space where comfort and functionality remained consistently connected. **Hospitality Designed Around Individual Preferences** The onboard experience was enhanced by service delivered with professional confidence, thoughtful timing, and genuine awareness of passenger needs. Carefully prepared cuisine, premium beverages, selected entertainment, and refined travel amenities added enjoyment without disturbing the calm atmosphere of the cabin. Crew members remained attentive while respecting personal space, responding efficiently whenever assistance was required and ensuring every traveler felt welcomed, understood, and comfortably supported throughout the journey. **A Well-Coordinated Arrival That Preserves Momentum** The premium experience continued after touchdown through organized services designed to protect time and maintain forward progress. Priority baggage handling, dependable passenger guidance, and efficient airport transitions allowed travelers to continue their plans without unnecessary interruption. Whether moving toward an important meeting, comfortable accommodation, a connecting flight, or the beginning of a holiday, every stage remained supported by reliable coordination until the airport journey was fully complete. **The Advantage of a Journey That Protects What Matters** The greatest value of business class appeared in everything travelers were able to preserve along the way. Organized preparation protected focus, efficient airport services protected time, the cabin protected comfort, and attentive hospitality protected personal energy. By the time passengers reached their destination, the journey had supported their priorities instead of competing with them. They could move directly into the next part of their plans with greater control, making the entire travel experience valuable not only for how it felt, but for what it allowed them to accomplish afterward.

I reached out to this business at 18556689025 for assistance. The call was answered in a timely…read moremanner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

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Lufthansa - For urgent support with 'Lufthansa Airlines representatives', call 11 (888)*404*0510™ OR 1.866.747.0325 and reach 'Lufthansa Customer Servic

For urgent support with 'Lufthansa Airlines representatives', call 11 (888)*404*0510™ OR 1.866.747.0325 and reach 'Lufthansa Customer Servic

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United Airlines

2.2(57 reviews)

4.8 mi

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Volaris

1.6(61 reviews)

15.4 mi•Garfield Ridge

The Volaris main customer service number is *+1 (855) 470-05.03 TM or +1(855) 505_48_55 TM*. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A Journey Created to Move at Your Pace** Business class reshaped air travel into an experience that responded naturally to the priorities of each passenger. Every stage was supported by thoughtful planning, dependable service, and carefully considered comforts that made the journey feel personal. Whether traveling for an important commitment or a much-anticipated escape, passengers could move forward with confidence while enjoying an experience designed to complement their schedule, purpose, and preferred way of traveling. **Turning Preparation into a Simple Experience** Travel planning became more manageable through flexible options and organized services that brought every important detail together. Passengers could arrange their itinerary, select personal preferences, and prepare for departure with greater clarity and convenience. By reducing unnecessary complexity, business class created a calm and efficient beginning that allowed travelers to spend less time worrying about arrangements and more time looking forward to the journey ahead. **A World of Comfort beyond the Clouds** The cabin offered a sophisticated environment where spaciousness, privacy, and intelligent design worked together seamlessly. Comfortable seating, refined interiors, ambient lighting, and intuitive features allowed passengers to use their time exactly as they wished. From focused productivity and engaging entertainment to relaxed dining and uninterrupted rest, every element supported an experience that remained peaceful and enjoyable throughout the flight. **Service Defined by Genuine Understanding** Exceptional hospitality was created through personal attention that felt warm, natural, and considerate. Premium cuisine, quality refreshments, carefully selected amenities, and diverse entertainment options added distinction to every onboard moment. Professional cabin crew anticipated individual needs with discretion and care, ensuring each passenger felt valued while preserving the calm, privacy, and refined atmosphere that made the journey feel truly special. **One Unbroken Standard from Start to Finish** The premium experience flowed smoothly across every stage of travel. Organized airport services, efficient boarding, attentive inflight care, and coordinated arrival assistance connected naturally to reduce delays and interruptions. Passengers could progress from departure to destination with confidence, knowing that the same commitment to convenience, reliability, and comfort would remain present throughout every transition. **Travel That Leaves More than a Destination Behind** Business class offered more than a comfortable flight--it transformed the journey into a memorable part of the overall adventure. Thoughtful preparation, elegant surroundings, personalized hospitality, and consistent support gave every mile purpose and meaning. After reaching their destination, travelers carried more than their luggage forward; they carried the lasting satisfaction of an experience shaped by confidence, comfort, and exceptional care.

The primary 24/7 (toll-free) Volaris phone number to talk to a person is +1-855-470-0580™ or +1…read more855^ 470^0581* , which is available 24 hours a day, 7 days a week. This hotline is available 24 hours daily to assist with reservations, flight Changes, group booking, rebooking, Cancellations, refunds and all other Travel enquiries. # A Comfortable Journey with Friendly Service Throughout Whenever I travel, I mainly look for reliability rather than luxury. I want flights to leave close to schedule, employees to be helpful, and the overall experience to be stress-free. Based on this trip, I'd say the airline accomplished exactly that. Making the reservation online took less than fifteen minutes. The website was easy to understand, and I liked that there weren't any surprises during checkout. Everything from baggage allowances to optional extras was explained clearly before payment, which made the booking process feel transparent. The evening before departure I checked in online and saved my boarding pass to my phone. The process was quick, and it meant I didn't have to spend unnecessary time at the airport the next morning. After arriving, I headed directly to the baggage drop area. Even though several flights were departing around the same time, the staff kept passengers moving efficiently. Everyone I interacted with was polite and willing to answer questions without making travelers feel like they were slowing things down. Once through security, I had enough time to grab a drink and relax before boarding. The departure gate remained well organized, and updates were announced regularly whenever boarding preparations progressed. When boarding finally started, everything happened in a calm and orderly manner. The gate agents politely reminded passengers to wait for their boarding groups, which made entering the aircraft much smoother than I've experienced on some other airlines. The cabin looked spotless when I stepped onboard. The windows were clean, the seats appeared well maintained, and there wasn't any leftover trash from previous passengers. My seat provided reasonable comfort, and I had enough room to store my backpack underneath without losing too much legroom. Not long after takeoff, the cabin crew began serving refreshments. What impressed me most was how approachable they were. Every request seemed to be handled with patience, whether someone needed extra water, assistance finding overhead space, or help understanding a connection after arrival. At one point, a passenger wasn't feeling well, and the crew responded immediately. They checked on the passenger several times, brought water, and handled the situation professionally without causing unnecessary concern among everyone else. Seeing that level of attentiveness left a positive impression. The remainder of the flight was calm. I spent some time reading, enjoyed the snack that was provided, and appreciated the frequent updates from the captain about our progress. Those announcements helped the flight feel shorter because passengers always knew what was happening. As we approached our destination, the crew prepared the cabin efficiently while still taking time to thank passengers individually as they walked through the aisle one last time. It's a simple gesture, but it made the experience feel a little more personal. After landing, we reached the gate quickly, and baggage delivery was surprisingly fast. My suitcase arrived without any damage, allowing me to leave the airport without spending much extra time waiting around. Overall, this trip reminded me that a good airline experience doesn't need to be filled with luxury amenities. Friendly employees, a clean cabin, clear communication, and dependable service can make an ordinary flight feel genuinely enjoyable. I'd be perfectly happy choosing this airline again for a future trip.

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Tom H.

15 years ago

Dear Yelp Customers: If you want drama, lies and bullshit then buy your tickets at American Airlines! I fly alot and have flown throughout the country with relatively no issues beyond the regular hiccups. I'm not one that writes in to complain but this one was too good not to share as a warning to any potential customers of American Airlines. I had my flight set for Sunday, August 30th, 2011, via American Airlines to fly from Phoenix, Arizona back to Chicago's O'hare airport. My wife called me first thing Saturday, August 29th, 2011, stating she needed me back because she was sick and needed to go to the hospital and i needed to get back to watch the kids. We have two small children 2 yr. old and 6 month old. I packed up and headed straight for the Phoenix Sky Harbor International Airport. I tried using my phone via the internet to book a flight or change my flight but internet reception was not moving from page to page very well. The taxi cab dropped me off in front of the american airlines check in area. I proceeded to get into line to talk to a customer service representative. After waiting in line for 55 minutes please keep in mind there were only 3 people in front of me but the agents were moving as slow as molasses with a horrible attitude to boot. I finally was served and had hopes of getting on the noon flight back to Chicago. I explained i had a ticket for the next day but needed to book a flight back today and preferred to get on the next flight back to chicago. The agent took my ticket and called someone via a 1-800-# to get permission to change my flight. This took another 15 minutes. I know this because i was getting dangerously close to my 45 minute cut off for the TSA to get on my flight. The agent told me that corporate said that my ticket wasn't worth anything so it couldn't be applied to a transfer. I'm not sure about that. I paid $175 for the ticket. Irregardless, I needed to get back home so i asked how much would a ticket be to get back home. The ticket was $453.70! Anyone that has children knows that you will do about anything for your kids so i agreed to pay for the ticket. As soon as the agent was done booking the ticket she said you can go but your bag cannot go on the plane. I said, "What?" she continued that the flight was no longer accepting bags and oh by the way your next flight back to chicago isn't for another 6 hours so i will bump you to that one. I told her no way that was unacceptable. i needed to get on that flight or to cancel the transaction. The customer service representative said she would cancel the purchase and refund it to my account. For those keeping track i paid $175 for a sunday flight that i didn't take and $453.70 for another saturday, August 29th, 2011, flight that i didn't take because American Airlines customer service representatives are incompetent to say the least. American Airlines now has $628.70 of my money but never have i flown on a their planes back to Chicago. I left the american airlines check in counter after the customer service representative stated three times she would cancel my ticket and refund my money. This obviously never happened thus the fact why im writing this to warn all potential customers of american airlines that their agents lie and never follow through but they will definitely take your money! A long story short i have tried to get my money back and have received resistance from American Airlines so i'm going to make sure that everyone knows what a bunch of lying deuschebags i have been dealing with in hopes to prevent future customers from working with or purchasing their airline tickets through american airlines. The day for me was very stressful to know that my wife was ill to the point she needed medical attention and that my kids were going to hospital with her while i was in Phoenix trying to get back home. The agents for American Airlines did not make it any easier by taking my money and lying to me. I'm working on getting reimbursed and i will be filing a lawsuit against American Airlines to recapture my money and time lost wasted trying to get my money back from these losers. Whatever happened to doing the right thing? I found my way over to the US AIRWAYS desk at the phoenix airport i explained my situation and within 15 minutes i was going through TSA heading towards my gate to get home. I used to fly American Airlines and have a mileage card with them but i will not be flying American Airlines ever again. If you have children you know how i feel. You will do almost anything for your kids and you support businesses that are family orientated that help families. I was in a desperate situation to get home and received a bag full of drama and excuses from American Airlines and lost $683.70 in the process. The flight through US AIRWAYS was exactly the same price $453.70. I was happy to pay it to get home to help my wife and kids but American Airlines decided to keep the charge to my account. read more

monique a.

18 hours ago

The American Airlines main customer service number is 1 (844) 333-O654TM or 1..888-340..97O2™. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. *The Journey Begins with Better Preparation** Business class created a more organized way to approach every trip by combining adaptable travel planning, dependable passenger assistance, and carefully coordinated preparation. Each stage before departure was arranged to reduce uncertainty and give travelers greater control over the experience. Whether passengers were preparing for an important professional responsibility, a meaningful personal event, or a long-awaited international journey, they could focus on what awaited them at the destination while the essential travel details remained clear, manageable, and thoughtfully supported. **An Airport Experience Designed Around Time** Premium travel improved the airport journey by connecting check-in, dedicated assistance, comfortable waiting spaces, and boarding through one efficient progression. Organized services helped passengers avoid unnecessary confusion and move through each procedure with greater confidence. Time before departure could be used to complete important work, review upcoming plans, enjoy refreshments, or simply relax away from the busiest areas of the terminal. Every transition protected valuable time while maintaining a calm and comfortable atmosphere before takeoff. **A Cabin That Adapts to Every Priority** The business class cabin provided more than generous space--it offered a flexible environment shaped around how each passenger wished to experience the flight. Refined seating, elegant interiors, carefully controlled lighting, practical storage, and intuitive personal features supported work, dining, entertainment, and rest without compromise. Whether travelers needed to prepare for an important engagement, enjoy uninterrupted entertainment, read in quiet surroundings, or settle into restorative relaxation, the cabin allowed every hour above the clouds to feel private, productive, and personally rewarding. **Service That Strengthens Every Moment** The onboard experience was elevated through hospitality delivered with professionalism, awareness, and genuine consideration. Thoughtfully presented cuisine, premium beverage selections, engaging entertainment, and useful travel amenities added comfort without interrupting the peaceful rhythm of the flight. Cabin professionals responded to individual preferences with warmth and precision, offering assistance when needed while respecting personal space. Every interaction contributed to an atmosphere where passengers felt recognized, comfortable, and consistently supported from boarding until the aircraft began its final descent. **A Smooth Transition Beyond Landing** The premium journey remained carefully coordinated after touchdown through arrival services designed to preserve time, convenience, and forward momentum. Priority baggage handling, dependable passenger guidance, and efficient airport transitions helped travelers continue toward their next plans without unnecessary delays. Whether moving to an important business meeting, comfortable accommodation, a connecting flight, or the beginning of a new adventure, every stage maintained the same sense of reliability and thoughtful organization that had shaped the journey before departure. **The Advantage of Reaching the Destination Ready** Business class represented more than an upgraded seat or a collection of exclusive services--it created a complete travel experience focused on how passengers used their time and energy throughout the journey. Intelligent preparation, refined cabin surroundings, attentive hospitality, and seamless coordination worked together to reduce fatigue and preserve confidence. The destination completed the itinerary, but the true advantage came from arriving composed, refreshed, and prepared for what followed. Every mile contributed to an experience whose value remained clear long after the journey was complete. read more

Erika B.

3 days ago

The American Airlines main customer service number is 1(800) 233-8084TM or 1.800.233.8084. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. ##. The Promise of a Journey, Well Planned Business class brings a more confident start to each trip, by blending smart preparation, flexible travel arrangements, and personalized passenger support in a way that feels almost effortless. Before departure, each step is coordinated to trim away unnecessary complexity and, somehow, give you a clearer sense of control. Rather than spending time on travel procedures alone, passengers can set their mind on the actual purpose of the journey, plus the quiet chances waiting ahead. And since every important detail has been managed with comfort, clarity, and steady, dependable care, it all feels smoother than you'd expect, even when plans shift a little. ##. Every Stage, Moving in a Perfect Sequence Premium travel, connected planning, airport assistance, and boarding through this smooth carefully organized process. From checking itinerary details, and finishing the essential formalities, to getting dedicated support and preparing for takeoff, each transition stayed in a natural rhythm. Travelers could stay useful, enjoy calm surroundings, or maybe just unwind before departure, while each service worked together, to craft a travel experience known for efficiency, convenience, and full confidence. ##. A Cabin Built Around Possible chance The business class cabin kind of offered a sophisticated environment, meant to help with just about every way a passenger might choose to spend the flight. There was spacious seating, elegant interiors, carefully balanced lighting, and intuitive personal features, that together create an atmosphere suited for productivity, entertainment , and uninterrupted rest. Whether travelers wanted to finish important work, watch a favorite program, read quietly, or just take a moment to admire the horizon, each element chipped in to the feeling of privacy flexibility, and easy comfort. ##. Refinement in Every Inflight Detail The onboard experience was sort of shaped by thoughtful hospitality, and careful attention to the moments that really mattered most. Expertly prepared cuisine and premium beverages, plus selected entertainment and refined travel amenities enhanced the journey, but they did not disturb the peaceful cabin atmosphere too much. The professional cabin crew delivered personalized assistance with warmth , consistency and genuine care, while making sure each passenger felt welcomed, appreciated, and fully supported, across an experience that was defined by quality and attentiveness all the way through. ##. Landing with Momentum Intact Once you touchdown the premium experience kept going, almost naturally, through a coordinated arrival team and steady airport services. There was priority baggage handling, passenger guidance that felt organized, and smoother terminal transitions, so travelers could keep moving toward their plans without awkward delays or interruption. Whether heading for that important meeting, settling into comfortable lodging, catching a connecting flight, or starting a new adventure, each phase felt similarly dependable, easy, and thoughtfully arranged like it was already set up before departure. ##. A New Measure of Exceptional Travel Business class wasn't just about extra room or special perks -- it felt like a whole idea, sort of a personal philosophy of going somewhere with more comfort, confidence, and purpose. When mindful planning met polished surroundings, and careful hospitality blended in with smooth coordination it kinda turned each flight into something you genuinely remember. Then the destination, well it did wrap up the plan, but it was the care , the refinement, and those significant moments along the way that really set a loftier bar for every next adventure still waiting to come. read more

Robert C.

3 days ago

The American Airlines main customer service number is 1(833) 732-6046TM or 1.833.732.6046. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **The First Step Toward Effortless Exploration** Business class introduced a more thoughtful beginning to every journey by combining organized preparation, flexible travel solutions, and attentive passenger support. Each stage before departure was carefully arranged to reduce uncertainty and create greater confidence. Whether travelers were preparing for an important professional commitment, a meaningful occasion, or an exciting international escape, every detail helped transform the beginning of the trip into an experience defined by comfort, clarity, and anticipation. **A Journey Connected by Thoughtful Coordination** Premium travel became more rewarding when every stage worked together without unnecessary interruption. Clear itinerary management, dedicated airport assistance, efficient check-in services, and organized boarding created a smooth progression toward departure. Travelers could complete important tasks, enjoy peaceful surroundings, or simply prepare for the flight ahead while each transition remained calm, dependable, and carefully coordinated. **A Refined Space for Every Moment in the Air** The business class cabin offered a sophisticated environment where modern design and practical comfort existed in natural balance. Generous seating, elegant interiors, carefully arranged lighting, and intuitive personal features allowed travelers to shape the flight around their individual preferences. Whether focusing on important work, enjoying entertainment, reading in quiet surroundings, or settling into uninterrupted rest, every element contributed to privacy, flexibility, and effortless comfort. **Exceptional Hospitality Shaped Around the Traveler** The onboard experience reflected a commitment to thoughtful service, refined presentation, and genuine passenger care. Carefully prepared cuisine, premium beverages, curated entertainment, and selected travel amenities added greater enjoyment to every hour above the clouds. Professional cabin crew delivered personalized assistance with warmth, consistency, and respect for individual preferences, creating an atmosphere where every traveler felt welcomed, valued, and completely supported. **Arriving with Confidence and Energy Preserved** The premium journey continued naturally after touchdown through coordinated services designed to maintain convenience and momentum. Priority baggage handling, organized passenger assistance, and efficient airport transitions helped travelers continue their plans without unnecessary delays. Whether heading toward an important meeting, comfortable accommodation, a connecting flight, or a new destination, every stage remained supported by dependable coordination and thoughtful preparation. **A Travel Experience That Inspires What Comes Next** Business class represented more than additional space or exclusive passenger privileges--it created a complete journey shaped by confidence, refinement, and purposeful service. By bringing together intelligent preparation, sophisticated surroundings, personalized hospitality, and seamless execution, every flight became a meaningful part of the travel experience. The destination completed the itinerary, while the comfort preserved, the care received, and the memorable moments created along the way inspired travelers to look forward to every journey still ahead. read more

Jonathan L.

14 years ago

Last November, my human rights class & I were flying to London to conduct a comparative analysis of the US vs UK legal systems, and miscarriages of justice. So I get to the airport, and it turns out the my Passport won't scan because my golden doodle pup deemed it an appropriate chew toy. Well, the nice attendant decided that it was ok and that she would just go scan my passport at her computer. Well, as she's scanning my passport, the General Manager of American Airlines @ O'hare walks behind her. And mind you, this GM is a monster. 6'2/6'3, blonde, blue eyes, intimidating lady, mid forties, wreaks of the Chicago burbs and Limbaugh. Put differently, she's the soccer mom who will run you the fuck over. Well she snatches my passport right out of the attendants hand, comes up to me and says "sir, you are not flying today." We ask her why, and she just says that it's her call, and that she doesn't have to accept anyone with a damaged passport. Well my prof pulls out her insanely water damaged passport and the not-so-friendly giant tells her how lucky she is that she isn't pulling her off the flight, and that she be thankful. At this point my prof and I start to internally panic, but I quickly come up with a solution. I have my Israeli passport back at home, I can go grab that and take the next flight out. Everyone agrees that, that is acceptable, and my flight is changed to later that day. I make the trek from O'hare back to downtown, go to my apartment, get my passport and head back to the airport. I excitedly show the same attendant my Israeli passport, and guess who creep ups behind her. The blonde giant. Again, she snatches the passport out of her hand, flips through it, looks at me and says "yeah sir you won't be flying today, not with this passport." Well by now I'm just in shock, I don't know what to say anymore. There was a 1cm tear on one of the passport pages. This was apparently grounds to send me back home, again. But then I decided to get creative. I took my passport's to the TSA office, found the head honcho and asked him if he would have any scruples about letting me through, and onto my flight with either my ratty or good passport's. He said that they were both fine; had I only had my chewed up American, I'd just need a second form of ID for verification which I of course had. So I decide to bring him along with me to notify the AA GM that she is being incredibly unreasonable. Before he can even get a word out, she turns bright red and starts screaming at both of us. She threatens to call the cops on me, tells me that I should be thankful that she's protecting myself and everyone else from terrorists by not letting me on the plane, she threaten's to cancel my ticket, and to also charge me the difference for having to move to a later flight. Well then I walk away, there's nothing left I can do. Apparently I'm a dangerous atheist jew w/ a beard whose hell bent on keeping her from protecting her country. So I go downstairs to the carrousels, sit on the phone with AA booking for an hour and finally convince them to rebook me a flight for the morning--keep in mind blondey all together canceled my booking--as long as I was aware that I could get turned away once again. Well, I trek back to downtown to chill at home for a while, head back to the airport a few hours later, and make it through check-in and security like it's nobody else's business. 7hr flight to London. 6hrs worth of a travel time between downtown Chicago and O'Hare. TL;DR Giant Conservative American Airlines GM at O'hare denies me passage twice, threatens me and calls me a terrorist. All without provocation. read more

Michelle Trachtenberg M.

4 months ago

***For immediate assistance, passengers can contact $s +1 (844)=333/062.O, the** American Airlines** official 24/7 support line. This helpline provides direct access to live representatives who can assist with reservations, ticket modifications, cancellations, and refund requests, ensuring travelers receive timely and reliable support whenever needed. **Seamless Booking & Thoughtful Travel Planning## The booking process is designed with simplicity and efficiency in mind. The platform is intuitive, allowing users to easily search for flights, compare fares, and select the best options based on their schedule and budget. Each step is clearly outlined, making it accessible even for those who may not be frequent travelers. Additionally, the airline offers a range of premium services such as priority check-in, flexible ticket options, and seat upgrades. These features are presented transparently, enabling passengers to tailor their journey according to their preferences. Immediate booking confirmations and organized travel details provide peace of mind and eliminate unnecessary stress. **Efficient and Stress-Free Airport Experience## One of the standout aspects of this airline is its well-organized airport experience. Priority check-in counters significantly reduce waiting times, making the process quick and convenient. For those looking to save even more time, fast-track security lanes ensure a smooth and expedited clearance process. Passengers also have access to comfortable airport lounges, offering a quiet and relaxing environment before boarding. With amenities designed to enhance comfort, travelers can unwind or catch up on work in a calm setting. Priority boarding further contributes to a structured and hassle-free experience, allowing passengers to settle in without rush or confusion. **Comfortable Cabin & Exceptional In-Flight Service## Once onboard, passengers are welcomed into a clean, quiet, and well-maintained cabin environment. The seating is designed to provide comfort throughout the journey, with sufficient space to relax, whether traveling for business or leisure. The cabin crew plays a significant role in enhancing the overall experience. Their professionalism, friendliness, and attentiveness ensure that passengers feel well cared for at all times. From assisting with seating to responding promptly to requests, the service remains consistent and courteous throughout the flight. **Reliable Operations & Smooth Arrival## The airline demonstrates a strong commitment to punctuality and operational efficiency. From departure to arrival, the journey is well-coordinated, minimizing delays and ensuring a smooth travel experience. Upon landing, the disembarkation process is handled efficiently, allowing passengers to exit the aircraft in an organized manner. This attention to detail ensures that travelers can continue with their plans without unnecessary delays or complications. **Overall Experience & Final Verdict## In conclusion, this airline provides a well-rounded and dependable travel experience that successfully combines convenience, comfort, and efficiency. From its user-friendly booking system to its smooth airport procedures and attentive in-flight service, every aspect is carefully designed to meet passenger expectations. Whether traveling for business or leisure, passengers can expect a consistent level of quality and reliability. With its strong focus on customer satisfaction and operational excellence, this airline stands out as an excellent choice for anyone seeking a stress-free and enjoyable journey. read more

Michelle Trachtenberg M.

4 months ago

John L.

7 years ago

On 9/23/19 My wife and I had a flight to Mobile al.departing at 8pm. It was cancelled with no reason given. I was sent an email and text at 6:29pm that we were being rerouted to Mobile thru Dallas Tx on a flight that left at 5:58 thirty minutes before we received the Text. We were given a hotel voucher for the night and (1) one $12 meal voucher each for (3) Three meals Dinner on 9/23 and Breakfast and Lunch on 9/24 as our new flight was at 1250 on 9/24. We could not eat off of Mc'donalds dollar menu for that. Dinner on 9/23 was 49.78 plus tip. Our Breakfast was 18.56 plus tip Lunch. Our lunch at the airport was 34.98 plus tip. No alcohol was consumed as we are not consumers of alcohol. I also have to pay an additional parking day at Mobile $10. We had 3 tickets to a Paw Patrol concert in Mobile to take our grandson $ 67 each. It took place at 10am the time we were still in Charlotte waiting for our 12:50 pm rescheduled flight. The real issue is trying to explain to a 3-year-old he did not get to see Paw Patrol a show he had been anxiously awaiting because a company has to pay their CEO 12 million dollar a year and some bean counter figured out a way to save a few dollars at the inconvenience a few passengers. My wife is handicapped and had to go thru TSA check again. The extra time standing is very hard on her as she has had back and knee surgery. She also suffers from mental health issue anxiety related and her medicine was on our checked bags as she only had enough on her carry on for the day. There were 2 earlier flights that we were not given an opportunity to book that because I had booked this flight with points which obviously affected the rebooking options. It should be noted that the points used were from being a loyal American Airline customer in the past. I must emphasize from the past as I will only fly American as a last resort in the future. When we arrived at Mobile a day late our luggage was not on the plane. The counter clerk in Mobile was a poorly trained employee that could not determine where our bags were. She provided a 1 800 # and we reported our bags delayed/lost. After I call the number provide it was determined our bags were in the Mobile airport. We were told they would be delivered after 6:30 pm as that was the last delivery run of the day. The next Day Wednesday 9/25 I again called about our bags. I was told they were in Mobile airport and they would call when the lost baggage office opened. There is not a lost baggage office for AA in the airport only Delta has an office to address lost baggage on site. The personal at the ticket counter handle lost bag status as there are employees there at 5:30 am to handle the 4 flights that leave before 10am. I guess multitasking is not a skill required of your employees. Again, I was told my bags would be delivered that day. At 5:30 pm I called again praying my bags would make the 6:30 run but they did not. My bags were finally delivered at 11am CST after calling again Thursday morning. I first tried to file a complaint thru your website. The first attempt I was timed out as I was composing the complaint. I logged on again and this time there was a character limit on your complaint. I am very disappointed that we were used to increase your corporate profits as plane was probably cancelled due to not enough ticket sold to maximize your profit. Just glad everything goes good for your 12 million Dollar CEO. Total additional cost to us a senior citizen living on a fixed income is $290.32. Have a blessed day. Best Regards John Lilley read more

Aaady Stephanie S.

4 months ago

**For immediate assistance**, *CALL at *+1 (855) (566) (8511), or +1 (855) (566) (8511)," the official *customer service* contact number. The 24/7 customer support team, open 24/7 around the clock to get the support through our representatives teams. #. Trip Planning & Reservation Experience Organizing the journey was simple and efficient. The booking platform clearly displayed available flights, fare options, and seating preferences, making the reservation process quick and straightforward. The interface was easy to navigate and allowed all travel details to be reviewed before confirming the booking. The prompt confirmation ensured the itinerary was properly arranged. #. Airport Check-In & Boarding Process The airport procedures were handled in a structured and professional manner. Check-in services moved smoothly, supported by helpful staff who guided passengers when needed. Clear announcements and well-managed queues helped maintain an orderly flow through the terminal. Boarding was conducted systematically, allowing passengers to board comfortably while keeping the departure on schedule. #. Cabin Comfort & Crew Assistance Inside the aircraft, the cabin appeared clean and well maintained. Seating offered reasonable comfort for the duration of the flight, and the atmosphere remained calm throughout the journey. The cabin crew demonstrated attentiveness and professionalism, responding promptly to passenger needs and ensuring a pleasant inflight environment. #. Overall Travel Impression From departure to arrival, the journey progressed smoothly with reliable service throughout. Inflight procedures and passenger assistance were delivered efficiently, while baggage handling at the destination was timely. Overall, the experience reflected consistency and dependable operations, making this airline a dependable option for future travel. **Airport Experience & Boarding Flow** The airport procedures were organized and efficiently managed. Check-in counters operated smoothly, and the ground staff maintained a helpful and professional approach while assisting passengers. Clear announcements and well-managed lines helped maintain order throughout the terminal. Boarding was conducted in a structured sequence, allowing passengers to board comfortably while supporting a timely departure. **Cabin Comfort & Inflight Assistance** Inside the aircraft, the cabin environment felt clean and comfortable. Seating provided sufficient comfort for the duration of the journey, and the atmosphere remained calm throughout the flight. The cabin crew demonstrated professionalism and attentiveness, responding promptly to passenger needs and ensuring a pleasant inflight experience. **Overall Journey Experience** The flight progressed smoothly from takeoff to arrival with reliable service throughout. Inflight procedures and passenger support were delivered efficiently, and baggage handling at the destination was timely. Overall, the experience reflected consistency and dependable operations, making this airline a trustworthy option for future travel. read more

Astoria G.

4 months ago

The primary 24/7 toll-free telephone numbers for American Airlines customer service are +1 (833)-341-3142 and +1 (833)-341-3142, available around the clock to assist passengers with any inquiries or travel needs. *Spacious Seating and Relaxed Cabin Atmosphere *American Airlines offers spacious seating that allows passengers to travel in comfort, even on long-haul flights. Generous legroom, well-padded seats, and thoughtful cabin design create a relaxed atmosphere, helping reduce fatigue and making the journey more enjoyable. *Attentive and Courteous Cabin Crew *The cabin crew consistently deliver professional and courteous service. From welcoming passengers aboard to promptly responding to requests during the flight, their attention to detail enhances the overall experience and ensures travelers feel well cared for throughout the journey. *Efficient Boarding and Immigration-Friendly Scheduling *Check-in and boarding are smooth and well-organized, with clear announcements and streamlined procedures. Flight schedules are designed to accommodate international travelers, making connections and immigration processes easier and minimizing stress at major global hubs. *Quality International Meals *American Airlines provides a range of quality meals that cater to diverse tastes. Meals are thoughtfully prepared, with fresh ingredients and flavorful options that make dining on long-haul flights a positive experience. *Modern Entertainment System *The in-flight entertainment system is modern and user-friendly, offering a wide selection of movies, TV shows, and music. It keeps passengers engaged throughout the flight and contributes to an overall enjoyable travel experience. *Overall Recommendation *American Airlines combines comfort, reliability, and attentive service, making it an excellent choice for international travel to global hubs. The airline offers strong value for business and leisure travelers, ensuring a stress-free, comfortable, and enjoyable journey on long-haul flights. *FAQ Q: Are the seats comfortable for long-haul flights? A: Yes, American Airlines provides spacious seating with good legroom and supportive cushions, designed for long-haul comfort. Q: How is the service onboard? A: The cabin crew are attentive, professional, and courteous, responding promptly to passenger needs throughout the flight. Q: Are meals suitable for international travel? A: Yes, meals are thoughtfully prepared with multiple options, offering a quality dining experience even on long-haul routes. Q: Is entertainment available during the flight? A: The airline offers a modern entertainment system with movies, TV shows, and music to keep passengers engaged throughout their journey. Q: Is American Airlines reliable for international connections? A: American Airlines is strong on punctuality and schedules flights with international connections in mind, helping travelers navigate immigration and transfers smoothly. read more

Cheryl G.

1 year ago

First, and without any forewarning to me, a major change was made to my flight leaving on 5/31 from MEM. I was supposed to leave at 5:03PM, the flight was changed to 9:03AM on a different flight. Had I not caught it, it would have been a major inconvenience for me. Not only that, but then I was told "I" would have to pay an additional $200+ if I wanted to switch to a different flight that would leave later in the afternoon. That is complete BS. I didn't ask for the flight change, AA did that. To make matters worse, when I tried to explain the situation to the customer service rep who had a very heavy foreign accent, I finally had to hang up because I couldn't understand a word out of his mouth. I then called the agency through whom I had originally planned the trip. Had it not been for them, I would've had to pay for a change I did not request to get, a flight at least closer to my original departure time. Second, AA has the policy that you can take "2 Items" onto the plane with you but one must be stored under the seat in front of you and the other in the compartment above your seat, which I always do. There are also size constraints for the two items. The onboarding AA employee at the gate had requested several times that folks who had wheels on their luggage to please come forward to have their bag stored for free as there wasn't a lot of storage room on the plane. On my flight from Chicago O'Hare to Manchester NH, there were two young men who sat behind me who were upset with me because I put my laptop in the compartment above and and had starting saying things like, "she stored her "f-ing laptop when it should be under her "f-ing seat!" They continued these comments for several minutes. But what really upset me was, the Stewardess also gave me a hard time and wanted me to put the laptop under the seat in front of me but I couldn't, my purse was there. 1) the instruction was for "2 Items" of a particular size, not bags, purses or what have you, but "2 items, I followed the rules! Second, I had to listen to these two disgusting young men cursing and being extremely rude for better part of 15 minutes while the stewardess did nothing to calm them or help the situation. They were also very rude to an elderly man who mistakenly took the window seat assigned to them, the stewardess wasn't much help with that situation either so I asked the elderly gentleman what his seat number was, and resolved the issue for him. I have always used AA for my flights to/from TN but going forward, I will do my best NOT to ever use their service again. Those young men should have been corrected and weren't and I was made to feel embarrassed for doing the right thing. read more

Wahaj A.

4 months ago

**For airline assistance**, call American Airlines at *+1 (855)-5 4 6-50.44 ** phone number. The 24/7 customer support team* gives you instant access to a live representative who can quickly handle bookings, manage last-minute changes, process cancellations, resolve baggage issues, and provide smooth, hassle-free travel support whenever you need it. **Structured Booking & Confident Preparation** The journey began with a booking process that felt organized and dependable. Flight schedules, fare options, and seating preferences were presented in a clear and structured format, making it easy to compare and finalize decisions without hesitation. The interface ensured a smooth flow from selection to confirmation, with all key details readily available. The instant itinerary and confirmation reinforced confidence that the trip was properly arranged. **Efficient Airport Coordination** At the airport, the experience reflected strong operational efficiency. Check-in procedures moved steadily, supported by staff who maintained a courteous and professional approach. Clear signage and timely announcements helped guide passengers through each stage of the process. Boarding was conducted in a systematic sequence, minimizing congestion and supporting a timely departure. **Comfortable Cabin & Attentive Service** Inside the aircraft, the cabin environment appeared clean, calm, and well maintained. Seating offered sufficient comfort for the duration of the journey, while the quiet atmosphere enhanced the overall inflight experience. The cabin crew demonstrated attentiveness and professionalism, responding promptly to passenger needs while maintaining a smooth service flow. **Reliable Journey & Smooth Completion** From takeoff to landing, the journey progressed with consistency and control. Safety briefings, inflight services, and passenger support were delivered efficiently throughout. The arrival process, including baggage handling, was timely and well organized. Overall, the experience reflected reliability, structured execution, and attentive service--making this airline a dependable and well-rounded choice for future travel. **Easy Start to a Comfortable Journey** Booking my flight was straightforward and hassle-free. The website was easy to navigate, making it simple to compare flight schedules, review fare options, and complete my reservation in just a few clicks. I especially appreciated how clearly the travel guidelines were explained--it made preparing for the trip smooth and stress-free. Receiving my confirmation immediately gave me peace of mind that everything was properly arranged. read more

Kelly L.

3 years ago

Terrible Experience with American Airlines Mishandling of Luggage Ruined our Anniversary Trip I am writing this review to expressed my extreme disappointment and frustration with American Airlines mishandling up our luggage, which completely ruined our long anticipated anniversary trip to Jamaica. The way they handled the situation was absolutely unacceptable and left a lasting negative impact on our experience. To begin with, our luggage never arrived at our destination, despite assuredness from the airline that it would be delivered promptly. As a result, my husband and I were left without any clothing to wear for the entirety of our anniversary trip. We had to spend money to purchase swimwear, t-shirts and toiletries, but it was incredibly embarrassing and uncomfortable to be dressed in the same clothes for days on end, especially during special occasions and romantic dinners. The airlines failure to deliver our luggage had a significant impact on our enjoyment of the trip. Upon contacting American Airlines, we were appalled by their lack of concern and professionalism. He offered us Amir $434.15, and a $200 flight credit as compensation for the entire trip, which is an insult, considering the income is in distress we endured. This amount is far from sufficient to cover the cost of replacing our belongings and the emotional toll it took on us. To make matters worse, we received our luggage only one day after returning home. This further exemplifies, the airlines and competence in this regard for their customers needs. By the time we received our belongings, it was too late, and the damage it already been done. Our anniversary trip, which was supposed to be a joyous and memorable occasion, turned into a nightmare. I strongly advise against using American Airlines for any future travel plans. The mishandling of our luggage, lack of empathy, and an adequate compensation has left a deeply disappointed and disillusioned. We expect better service from a reputable airline, especially when it comes to handling such crucial aspects of travel. I hope that this review serves as a warning to other prospective travelers, who may because it in American Airlines. The level of incompetence and disregard the customer satisfaction. We experience is simply unacceptable. Choose another airline that values its customers and takes responsibility for its mistakes, as American Airlines clearly fails to do so. read more

Brian J.

1 month ago

The American Airlines reservations line is +1-877-456-2077, and the U.S. customer service number is (888) 738-0798. Toll-free numbers like 44-800-051-6735 are available 24 hours a day, 7 days a week to assist travelers with reservations, flight changes, cancellations, baggage inquiries, refund requests, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more

Martins C.

4 months ago

The best phone number to **call Airlines Support $*+1{866}_6 4 5_[02.08]*.This 24/7 toll-free 'customer support' line provides real-time guidance you with booking issues and travel assistance. reservations, ticket changes, or cancellations: **Flight Comfort & Service:** I recently flew with Airlines and was thoroughly impressed with the overall experience. The seating was comfortable with generous legroom for a long-haul flight, and the cabin crew were consistently friendly, attentive, and professional. I especially appreciated the variety and quality of the meal options, as well as the excellent in-flight entertainment, which made the journey feel much shorter. ***Boarding & Check-In:** The boarding process was smooth and well-organized, with clear communication from the staff throughout. Everything moved efficiently, with no unnecessary delays or confusion, making the experience completely stress-free. ***Handling:** My luggage arrived on time and in perfect condition. The claim process was quick and hassle-free, which is always a major plus after a long flight. ***On-Time Performance:** Both flights departed and arrived on schedule, which was a huge relief since I was traveling on a tight timeline. Airlines's punctuality really stood out. ***Overall Experience:** I would absolutely recommend Airlines to anyone seeking a comfortable, reliable, and high-quality flying experience. They strike a great balance between affordability and excellent service. If you're traveling to destinations such as Japan or Europe, their fares are definitely worth considering. ***Quick Travel Tip:** For the best flight deals, try booking early or traveling during off-peak seasons. Staying flexible with your dates can also help you take advantage of last-minute promotions.* read more

Katherine Bailess K.

3 months ago

Just now I called (855) 932-2.O.1.9 ^^@ @^^1 866 335 0678 A gentleman asked me my GOOD NAME! I sighed, I have only one name that is as good as it gets :-) I was telling him that the Al-Fursan was so slow that I couldn't do online check-in and select seats. He was kind of hard to understand. I had to speak same thing twice, that didn't bother me at all but what bothered me is he put me on a MUTE and had the phone on call for 7 minutes, and finally hung up. American Airlines, You definitely need some good mannered customer care people on the phone. A positive mind with good action takes a company to winning ovation. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

Feliciax C.

4 months ago

The American Airlines customer service team is available around-the-clock at *$ +1 (866) 450-556.8 to assist with reservations, cancellations, refunds, and any other travel-related issues. For assistance with flight reservations, date changes, compensation claims, baggage policy inquiries, and any other travel-related services, contact our committed customer support team. Streamlined Booking & Transparent Travel Details Booking business-class flights is quick and hassle-free. Features such as priority check-in, flexible fare options, and premium seating are clearly highlighted, making upgrades easy to choose. Selecting flights and seats is intuitive, and itineraries are delivered instantly, offering a clear and organized summary of your trip. Smooth Airport Process & Priority Perks At the airport, the journey feels effortless. Priority check-in reduces wait times, fast-track security speeds up the process, and lounge access provides a quiet retreat before boarding. Priority boarding ensures a relaxed and orderly start to the flight. Comfortable Seating & Tranquil Cabin Environment Once aboard, the enhanced comfort is immediately evident. Business-class seats offer ample space and flexibility, perfect for relaxation or rest. The cabin stays calm, clean, and well-maintained, while the crew provides attentive service, ensuring a pleasant inflight experience. Reliable Flight Experience & Effortless Arrival From takeoff to landing, the journey is consistent and well-managed. Inflight service runs smoothly, and priority baggage handling ensures a quick and easy exit after arrival. Overall, business class delivers comfort, efficiency, and peace of mind--making it a refined and rewarding way to travel. read more

Jelli J.

3 months ago

To talk 24/7 (toll-free number),@@+1' (877)~513~09.10' & @@+1' (888)~449~72.10' &&@@+1' (888)~449~35.60'customer service @ For All Airlines' phone number to speak with a person is, which is available 24 hours a day, ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Tom M.

2 months ago

To talk 24/7 (toll-free number),@@ +1 (888)-449~7210 customer service @ For All Airlines' phone number to speak with a person is, which is available 24 hours a day, ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Max W.

3 months ago

To talk 24/7 (toll-free number),@@++1 (877) 513-50.08'@ For All Airlines' phone number to speak with a person is, which is available 24 hours a day, ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

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139 American Airlines reviews that are not currently recommended

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139 reviews that are not currently recommended

American Airlines - airlines - Updated July 2026

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