American Airlines

1.7 (1.4k reviews)

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American Airlines - Snazzy new charger provided by AA - Airlines Near Me - Chicago, Illinois

American Airlines - K9 customer service line - goes by fast & staff are helpful - Airlines Near Me - Chicago, Illinois

American Airlines - AA's Flagship Lounge in Terminal 3. - Airlines Near Me - Chicago, Illinois

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Derek S.

Flew out on a 26 year old 737 the other day and it was a lackluster experience. My flight to SFO was delayed 3+ hours due to runway construction at SFO along with low ceilings impacting arrivals. Interestingly enough, the AA flight scheduled after mine left before mine?!? Once we were all on board, the pilots informed us of the situation and that our departure was scheduled in an hour and we would just be taxing on the runway for an hour?!? Once up in the air, the beverage cart came through midway through the flight along with a little bit of snacks. Some of the more junior cabin crew were talented and cordial. #GenZvibes Cabin attendants wore xl gloves. I received 5 notifications throughout the day from AA informing me of the continuous delays for my flight which was interesting. Domestic carriers hit differently than Asian carriers. Iykyk

Roselia G.

Never had an issue with American Airlines, but the issue we had yesterday was no one's fault. We arrived at O'Hare Airport, and our connecting flight was on time. We even all got on the plane. But a few minutes later we had to de-board cuz our plane ended up being decommissioned. The flight was rescheduled to the following morning, but AA put everyone up in a hotel room with a few choices, along with a meal voucher to use at the airport. There is also a shuttle that will take you to the hotel, and back to the airport. Unfortunately in all of this, everyone's checked bags were left at the airport. Which is why I always keep some clothing, undergarments, and everything I would need in case my luggage gets lost or inaccessible. AA did accommodate everyone and sent an email apologizing for the inconvenience. And it was all very inconvenient, but I'm always ready for these kinda of things. If I come across another issue like this, I hope it's through AA, cuz I know they'll take care of us in these situations.

The Admiral's Club is just The Unicorn we needed

Terrell L.

Chicago, not my favorite city and ORD isn't my favorite airport. But, the food and beverages, not to mention the Admirals Clubs are as always, my oasis from the messy masses. Thank You American Airlines and Thank You Premium Services for your hospitality and especially for your Admirals Clubs.

Maggi R.

Our flight from Chicago to Seattle was on a Boeing 737 with 157 passengers - 4 crew and 2 pilots. Our flight attendants were Sherri and Lisa, who took excellent care of us. We were in First Class - the seats were very comfortable. What was not comfortable was the temperature of the plane. We were cold the entire 4 hours plus flight. We asked many times for more heat and the flight attendants crew tried, but to no avail. Surprisingly, there were no blankets on board. They did start us of with offers of drinks - we had diet cokes with warm nuts. We had pre-ordered our lunch, which was excellent. We had Beef Wellington, asparagus, roasted potatoes, carrots, turnips, fresh garden salad with grapes, apple and cheese with a balsamic, vinegar dressing and a pecan pie for dessert.

Kandy F.

I had a connecting flight out of the Chicago O'Hare airport. I was in a larger plane before. This one is slightly smaller and older. Chicago seemed a little busier than usual. We were in and seated on time. We were in line waiting for traffic to clear so we could taxi out. That was about ten minutes it seemed. The seat was comfortable. The cargo storage above was a lot smaller on this plane. I was thankful for the two seats instead of the three seats! If you have to get up, it's much easier to!! There's a plug in to charge your phone/laptop top. Overall, another pleasant flight. The flight staff were all very friendly and helpful. We also received refreshments on this flight. Full sized Coke and cookies. I will use this airline, again. So far, flights were on time. I'm still a little unsure of their luggage policies when booking flights and such. However, thankfully, I am a small carryon packer!!

Jason B.

Been here at Chicago O Hare airport with my wife and son since 3pm. Our flight got delayed and now we missed our connecting flight to Phoenix-Ont CA. Do not even bother asking assistance from their customer service. They gave us a flight to LAX now with another delayed flight. That means we will be here at O Hare for 5 hours with no guarantee of actually being able to board. Aside from paying extra to land at Ontario CA airport now we have to take an Uber from LAX to Ontario that means another 1-2 hour drive plus paying $150 Uber fee. AA Customer Service did not even offer any assistance for a shuttle. I'll never fly AA again.

karina k.

AA is a good standard airline and if you don't pay Basic fares you can change flights anytime. The good thing about AA at Ohare in IL is that there are many flights to and from major cities like NYC LGA to ORD Chicago. There are typically 8-10 flights a day so if you miss one you standby or switch for the next.

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Dale B.

9 years ago

After changing our flight several times, then changing our preferred seats on us twice, which we paid extra for. We get to the airport only to find out our plane is "Broke Down" Two hours additional and still waiting. I do not recommend American Airlines read more

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Laura L.

15 years ago

Early Bird Gets the Worm, right? Not with American Airlines! On a frigid day last January I booked a flight for 9/1 to Italy. A call from American Airlines at 6 a.m. the morning of our flight alerted us to our canceled flight with the offer to fly us to Rome on TUESDAY or to Venice on 9/3 on Iberia (those bad Yelp reviews of Iberia aren't too encouraging). Otherwise, we could get a refund. 8 months of planning a vacation to take advantage of the long holiday weekend crashed because of American's "mechanical" difficulties - the plane never arrived from Rome. To add insult to injury: Beware of the trip insurance that American provides a link to on its site, Access America. We called them immediately after receiving the call from the airlines to inquire about reimbursement for hotels whose cancellation policies are more than 30 days. Sorry, no coverage for "mechanical" difficulties; only weather related airline cancellations are covered. A waste of $150. Lesson Learned: Read the fine print! Trying our best to salvage the trip by leaving tomorrow, but next year it's a road trip. And I think it's time to cut up my Master Card that earns miles on American and use my Capital One. read more

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Ingunn R.

13 years ago

We had a problem with one of the surnames on an eticket. Called American Airlines to correct the issue knowing that there would be a fee involved. $150.00 is the current charge for that "service". Check all the information carefully when ordering. Auto fill mistakes happen quickly and American has an unpleasantly expensive surprise for travelers who require corrections. The $150.00 was nearly half the price of the original ticket. Will pay the extra few dollars to fly Southwest from now on. read more

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Kevin C.

13 years ago

the good new is our flt got in 15 minutes early from SAT, bad news had to sit on the tarmac for 5 minutes for gate. worst news now waited 30 to get the luggage. i asked employee of AA who was sitting on the "over size luggage" rack what's up with SAT he looked up from his phone (which he was on the whole time ) said oh Saturday it always this slow! on on top of this I'm plt member answer why fly AA over priced low service Southwest here I come read more

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Anthony P.

11 years ago

Had to share one of my worst flights ever. To be fair, I've only flown with American Airlines once before which was International and had a good experience; all of my other domestic flights have been other airlines. We had a death in the family so I needed a flight within the next couple days. Not too much available given the short notice but found one with American that wasn't the cheapest but a little bit better schedule. The flight out was fine, but the return flight started bad and went to worse. We had a short hop from Detroit to Chicago and our flight left about 45 minutes late. Because of that, we missed our connecting flight by about 5 minutes and ended up spending hours in the airport waiting for the next flight. From what I can tell, this must happen a lot for American Airlines because they didn't have anyone at the gate when we got off to help with rebooking. Instead, after we found an agent, we were directed to one of the 16! "rebooking phones." If you have to have this many phones in just one terminal, you have a problem and don't care enough to find and fix the root cause. In talking with Karen on the phone to find another flight home, she had no sympathy, never once apologized, etc; instead it was "here is the next flight, take it or find another airline." If the original delay in Detroit was due to weather, I could understand that...it's out of their control; but this wasn't the case. They had a mechanical problem with the previous plane and that was departing from the same gate. After about 30 minutes and our plane sitting on the tarmac, they fixed the issue and it left and our plane came in. I feel really bad for those people because they were 1.5 hours delayed. If someone would have taken the initiative, they could have moved our flight to the empty gate that was right next to us (also an American gate) and we could have left on-time. After spending $1500 for two tickets and the horrible experience I'm glad my trip next month is with United. read more

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Helen P.

10 years ago

Terrible experience with American yesterday. We were travelling with our baby for the first time so booked the front row seats and paid extra for them. When we went to check in they had bumped us to other seats and when I told the woman at the check-in she said that I never booked the front seats at all! Frustrated at being basically called a liar I spoke with someone else who saw that we did pay extra for the front row, but she just apologized but did nothing. It wasn't until my husband got angry with the woman and told her that she HAD to fix it that she went ahead and gave us our seats back. How is it that you have to get angry to get what you paid for? So disappointing. read more

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Connie G.

5 years ago

They wouldn't allow my elderly sister to use her oxygen concentrator and wheelchairs we had arranged through American Airlines weren't there. We had to have dr. Fill out paperwork so she could take the portable oxygen machine on board. It is an airline approved concentrator. I bought her tickets through American Airline. When we arrived at the airport American Airlines had put her on CAPE air from Manistee to Chicago, that wasn't disclosed when we bought the tickets. Then she was told that she had to turn off her oxygen while on board. We told them she is on oxygen 24/7. They said if you can't turn it off, you can't board. After arriving at ORD the prearranged wheelchair didn't arrive for an hour. A nice person kept calling to find out when the wheelchair would be there. She did make it to her gate in time to fly to Tulsa. Upon arrival at Tulsa there wasn't a wheelchair waiting. She had to walk to the baggage area, walking than resting than walking again. By the time she made it to baggage her suitcase had been pulled and stored. As you can imagine she wasn't doing well after traveling with American Airlines. read more

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Doug H.

9 years ago

I love American. If you can manage to get Aadvantage Elite status or find a flight that will sell the upgrade it makes flying pleasant. The option o read more

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Askar N.

12 years ago

I have been flying American for 10 years. More than a million miles flown. At least 100,000 miles every year. Everything every one says about AA is 100% accurate. I am a frequent flyer with premium status. It makes no difference. The AA employees are underpaid and unhappy and take it out on their customers. They don't like what they are doing, are angry, would like to leave their job, but are probably stuck. They are miserable and seemed to have decided to make it miserable for everyone else too. They don't smile, they yell at everyone, treat their passengers like they are either in kindergarten or developmentally disabled. Of course, if you express your displeasure at the poor service, they will retaliate with their full might. Post 9/11, we as a society have given too much power to the flight attendants and the pilots. They use it as a pass to abuse people and get away with it. They use it to intimidate people and cow them down. And, they are not accountable to anyone. The stories people relate here of their experiences at the hands of AA are heart breaking. Every once in a while you come across a nice person who tries to do their best. But those are few and far between. Most flights are delayed, most flights have some kind of mechanical trouble or other. Nothing is ever on time, even first class service is crappy, and their tickets are not cheap. Every gate agent, every flight attendant, and every pilot follows their own rules. They gouge their business travelers and yet treat them like dirt. They never tell the truth about the real reason for delays. On several occassions I have heard gate agents tell one thing, the premier desk tell another thing, and the flight attendants tell something completely different about the reasons behind delays. When you go to Whole Foods, Apple Store, Starbucks, Nordstrom, any international airline, Virgin America, Alaska Airlines, Amazon, you get great customer service. Not on the big legacy airlines. All this consolidation and megamergers are making things worse. They are leviathans that are impossible to manage. Their managers don't have the skills or knowledge to manage these unwieldy entities. Better service will be available only in smaller airlines that are more focused. You cannot integrate disparate cultures, that is where these mergers fail. The consumer is the big loser. The government won't intervene; the airline lobbyists will make sure of that. What the Justice department needs to do is take away gates and routes from these legacy airlines and distribute them to airlines like Virgin America, Jet Blue, and Alaska Air. We need to let foreign airlines enter U.S. and compete here. That would improve customer service. But the domestic airlines with all their lobbying power and the money they give to politicians won't let that happen. They will whine that the foreign airlines get subsidized by their governments. Some of them do get subsidized. But they forget, that US airlines also got government support after 9/11. All this consolidation and merger is to bring about an airline oligopoly with a few big players and to drive out everyone else. I don't understand why Eric Holder allowed all these mergers to take place. CEOs like Doug Parker of AA support these mergers for their own personal aggrandizement, they like to build empiries, the bigger is the company, better is their career and their sense of personal success. All in all, airline travel within US is a dehumanizing experience. Once you enter the aircraft, you are their prisoner. The flight attendants are like Nurse Mildred Ratched in "One Flew Over the Cuckoo's Nest" and we are the inmates. Let us hope that we don't suffer the same fate as "Mac" McMurphy. How did this come to pass? How did we let this happen? read more

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Armine K.

463

1661

12 years ago

I've traveled plenty in my lifetime, yet I've never had such a horrible red eye. What's up with the stuck in the past accommodations?! Overhead TV monitors? Didn't realize they still existed. How about the volume control on the unit? It goes from mute to "I think my tympanic membrane just ruptured" loud. Believe it or not, the loudness was preferable to the incessant reverberation of the plane slowly falling apart. It was enough to discourage sleep, yet just as I was about to dose off, the overhead monitors with the announcements startled half the plane to death due to poor volume control. The service was pretty lame to boot. Definitely won't be flying with AA again. read more

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Katherine P.

7 years ago

I prefer to use American when I fly from ORD to SFO. The rates are good and in basic economy I am allowed a carry-on plus a personal item.

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Judith L.

206

10 years ago

Flying from ORD to LGA (a 737) I was forced to check my bag even after I had just gotten off a regional jet from OMA to ORD where I put the bag in an overhead bin. AA388 Gate H11B. I have flown with this bag for FIVE years and it is only on American Airlines that this ever happens. You need to tell your gate agents to stop with the power trip and stop inconveniencing passengers for no reason. I always avoid american when I can for exactly this reason. read more

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Loretta S.

7 years ago

We had terrible experience yesterday. Delayed flights missed connection, cancelled flight on our next flight, then lied about next reservation not booked. No way to get home. Stuck in Chicago and had to book another flight on Spirit Airlines. Another $1000. All the agents kept saying is "go too aa.com". No one answering phones. Called us back and on hold for 30 minutes. Really terrible end to our vacation. Will never fly American again. read more

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Caroline A.

Elite 15

1086

1103

19 years ago

American has never done me wrong. Yes, there have been very few delays, but overall they have been terrific. I made the big switch from United to American in college because of the constant delays. 90 percent of my American flights have been on time and usually land 10 minutes before scheduled. I love it. I'm usually on short flights from NYC to Chicago or Boston to Chicago, so I don't mind being cramped for two hours. Have never lost luggage and service people are usually very courteous. I'll always be loyal to American. read more

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Patrick J.

Elite 24

465

682

12 years ago

The flight was great . I took the American Airlines and was on a brand new three week old plane. I don't know why some AA hair weave wearing clerks can be so snooty and have a bad attitude just mean as hell. If you're not a people person get out of the customer service sector. Remember it's people like me that's paying your salary. read more

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Karen H.

9 years ago

I don't know what's going on with American Airlines I'm furious that they changed my sister's flight on Dec. 22, 2017 when there are 6 open seats Available on flight 1433, they told her the seats were sold and were not assigned yet. She had a choice of flying all by herself on a different flight, or flying coach for the price she paid for on first class on the same flight as the rest of the family. This is not right!!! read more

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Ben G.

Elite 21

9 years ago

Worst airline ever. ZERO stars. AMERICAN AIRLINES sucks dick. Deplaned, excuses, excuses excuses. They need to cancel the flight so we can board another plane. 6 hours stuck in terminal. Staff sucks. They don't care about the passengers. read more

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Teri H.

14 years ago

I have 300,000 miles with American Airlines and can't use them. I have been saving these miles to travel internationally on business class, a big thrill for me at 60 and something on my bucket list I can cross off. But no, the miles can't be used........ I called Award Travel and they can't accommodate me on first, business or coach on a flight eight months in the future. I have torn up my credit card, why earn miles you can't use. No wonder they are bankrupt. Their Customer Service Agent offered no help or solutions either. read more

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James G.

7 years ago

A great big thanks to American Airlines for helping me out today when I left my cell phone in our truck. My son dropped me off at O'Hare this morning and I unknowingly left my phone in it. I got thru security and the panic hit. I got to American Airlines customer service area and they worked at contacting my son and getting my phone back to me before I flew out. A special thanks to the following employees for their help.Bobby Bagga,Colleen Pettrone,Christine Krabbee,and Jennifer Jackson. Thank you all so much. Angie Gilmore read more

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Shotdog M.

9 years ago

It will cost you more to transfer miles than it does to just purchase them? Why? Because American Airlines like most US carries no longer cares about customers and a great experience it's simply about making sure they nickel and dime the consumers and treat you like you are garbage. read more

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Heidi R.

7 years ago

So, we finally board because the missing crew was found. In our seats. Captain informs us we will be sitting on the plane at the gate for 1 hour to replace a break pad. What kind of person puts 300 people knowingly on a plane that is not going to take off for an hour. read more

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Luke H.

7 years ago

Horrible airline. Horrible employees. Horrible customer service. In the future I will use anyone but them.

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Laura S.

7 years ago

Flying from Portland Oregon to Chicago. Flight left on time the flight attendants were fine and we landed on time. Then we sat and the communication was that there were no gates available. We were in the air for 4 hours. Did American just forget we were coming. We sat for 55 minutes and pulled up to a gate. This was Friday night at 8:30. The place was empty. There were multiple open gates. My only assumption is that American did not have any available ground crews so they just made up an excuse that sounded better than hey no one is around to guide the airplane. read more

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Kendrick W.

Elite 19

125

276

130

12 years ago

Haven't flown american in years. i have to say that it was better than I recalled. The morning of my flight, my flight was cancelled due to weather at the location I was headed. However before I could even call they had rebooked me on a flight for later that day. I called to verify and sure enough it was taken care of. Can't really complain to much about that. Also because I was rebooked I was seated in their seating area with the extra legroom. True to their word 6 inches really does make a difference. I will certainly be giving American Airlines a harder look in the near future. read more

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Logan J.

Elite 16

101

195

13 years ago

Horrible. My company books me on American Airlines flights despite my repeated pleas, and of the last 10 AA flights I've taken, 9 have been significantly delayed. No exaggeration. The worst airline I've ever flown, bar none. A minor side complaint is that the in-flight movies blow. The food they serve onboard is actually half-decent however, so the one star is earned. read more

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Yvonne L.

126

164

12 years ago

If I could give this airline zero stars, I would. The airline called me at 4:00 am and left a message that my flight had been canceled. CANCELED! This has never happened to me on any other airline, except in the case of inclement weather. This is not the case here. My original direct flight to Chicago O'Hare was scheduled to leave at 2:00. They offered me a one-stop flight that left at 7:30 pm and arrived at 5:00 the NEXT MORNING. I was able to rebook at an earlier time by calling the main number. The agent offered me a "discount" on a hotel, which was $30 more than the price I could pay by making my own reservation through Kayak. I will never fly on this airline again! read more

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David W.

308

11 years ago

These people perpetuate everything that is wrong with our culture. I am referring here to the "rich get richer" phenomenon, and how AA won't do anything for you unless you're a "preferred member." For example, I got to O'Hare early on a layover. My next flight was 3 hours later and totally full. There was another flight earlier that had open seats. No way those seats were going to be sold, but moving me to that flight (as I asked) could have helped the later flight not leave people behind. Their response: "are you a preferred member? No? Then it's $75 to switch flights." So, even when switching would be better for everyone involved they refused because they prefer to behave poorly towards people who only use them sporadically. Well, I know how to fix that: just don't fly AA. read more

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Tony F.

Elite 16

174

10 years ago

Well, stuck in Chicago again. Another delayed or canceled flight to Madison WI. Every time I fly to Madison my last leg from ORD to MSN is screwed. The last time I had to get on United to make it there. Somebody needs to do something about this crap. I'm so tired of having to cancel or delay meetings because my airline can't get the plane to Madison on time. I'm trying to stay a loyal customer to American. But, they just can't come through on these flights anymore. I don't have any issues with United flights to Madison. Maybe I should start flying with them. They do get you there on schedule. With my record of being on this on American flights to Madison. I would fly another carrier. Hopefully I will get there. read more

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Armando G.

136

9 years ago

FIRST AND LAST time flying American Airlines . Flew to Spain , France with no issues from ALL other airlines . My first American airline flight got delayed 5 TIMES . Gate moved 2 times . I am observing the ticket agent and wow she is one unprofessional agent with poor attitude. I Wish Iberia never partnered with them . read more

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Chris Z.

14 years ago

Saved up my AA advantage miles, and then tried to use them. HA! First, they boast you can get a round trip ticket for 25,000 miles. Of course that's only if seats are available -- and apparently that's a deal only available for a couple days in early December, as far as I can tell. Fly summertime, late spring, early fall -- 50,000 miles per ticket. I had 47,000 miles, and they'll graciously allow me to buy the extra miles. 3,000 more miles will cost me only $90, PLUS they then stick on a $30 "transaction fee". Why not just say it's $120? And at $120 to pay for the last 6% of my needed miles...I might as well just buy the #$^@#$% ticket. Call in for help, and they'll gladly help you make a reservation for $25/ticket. So a family of four pays $100 to have someone tap keys for four minutes? I can do that myself, thanks. Then she tells me a reservation can be held for five days -- wrong info. I go online to hold a reservation, and two days later it's gone. Why are they paying these people? With policies like these, I'll fly any other airline. Er, except Spirit, where you buy a ticket and then discover it doesn't come with a seat on the aircraft. Honestly, why can't any of these carriers act like grown ups??? Why do I have to fly international airlines to not feel like I'm dealing with crooks? read more

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Doug S.

152

10 years ago

The worst airlines ever. Maintenance issues half way to Albany ,turned around back to Chicago, got in second plane and taxied out to runway, maintenance problem turn around again and all flights to Albany CANCELLED. Ask yourselves do you really want to fly a company that has constant problems 30,000 feet in the air? read more

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Laura H.

11 years ago

I was 1st on the standby list at ORD for a flight back to San Diego. The gate agent gave two open seats to the 2nd & 3rd passengers on the list. His 'oh well' attitude for his error is inexcusable. He handed me another standby ticket on the next flight out, four hours later. I spoke with his supervisor who booked me on the next flight out, four hours later. Now, I'm still waiting for my delayed bags that arrived the evening before- it's been close to 24 hours since the bag arrived at the airport. I've called the call center on the hour with no resolution. Do all AA airline employees hate their jobs? Unbelievable the lack of care the teams have making sure their customers are taken care of. read more

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Mark H.

103

11 years ago

My experience last weekend was by far one of the worst experiences of my life... I realize AA was not 100% to blame for this but after all is said and done when I went to get my refund and ask that we be compensated for the money/time/pain of this experience I was directed to a website with no clear avenue as to who I would even talk to about this issue. It's a long story all umbrellaed by a packed airport, one previously canceled flight, screaming children, and a person that wont stop talking and asking questions that no one could possibly answer such as, "why are those people standing over there? Do they know something we don't". Here is the as short as possible version: Arriving earlier than early (4 hours before departure) we prepared for our flight, ate dinner and then sank into jail cell that is the airport terminal seats. The flight kept getting delayed and delayed and delayed. About 2 hours went by with out any reason or announcement. Finally around 10:30 (flight was at 8:44) a woman from AA announces that she realizes everyone's frustration and that they wish they could have gotten us out at 8:44 too but our pilot had exceeded his allowed work hours and now they don't have a pilot (bad planning maybe? especially if the for the last 24 hours other flights were being canceled and this was bound to happen. You could see it coming like a slow moving steam roller that you just stand and watch come toward you). Also, they inform us that the time on the board is not our updated departure time, rather that it is the next time we will be updated. Some where around 11pm to 12am finally they cancel our flight and tell us we can go down stairs to get our luggage if we are not boarding another flight. We checked later flights nothing could get us out for another two days and our trip to see family that we hadn't seen in 6 years was scrapped. We go downstairs to the baggage claim area and ask where we could find our luggage only to be directed to the longest line you've ever seen at 12am. "You have to request for it to be pulled off the plain if you're not flying a later flight", he said. Of course you do... This makes sense but still a pain. So we stand in line for an hour, ask for our luggage and they say, "It's been taking about an hour to two hours for them to pull luggage. It should come out on number 5"... Awesome! An hour goes by and we think maybe since everything else seems to be wrong maybe it's not at this area. So, we walk around checking other numbers and finally ask a man sorting unclaimed luggage if he could help us. "The people pulling luggage of the planes are done for the night," he informed us. Are you kidding me! Correct me if I'm wrong but don't flights go out at all times of day and those flights have people putting luggage on them... What do you mean they're done for the night?! So we go stand in another (shorter) line to ask someone what the hell is going on. The say they can't do anything for us and in fact they are done pulling luggage for the night and if we want our luggage we have to come back at 6am to pick it up. We say this is unacceptable. They say there is nothing they can do. We complain. They say come back at 6am. Early in the evening before checking this luggage my wife took off her winter coat and put it in our luggage so that she wouldn't have to worry about it on the plane or hold it in the airport. It was 25ºF that night... morning... So we ask the man again "Are you sure that if we come back at 6am our luggage will be here?". He replied, "yes". We take a $40 cab ride home (because my wife doesn't have a coat anymore), go to sleep, wake up and head to the airport. We look in the pile of luggage and can't find ours. We go to the desk and ask, "We are these bags?" (hands request to be pulled ticket to man). "These bags are in Pheonix"... "OF COURSE THEY ARE"... Here's where my one star comes in. Just as I finished filling out "paper work" to get my bags back PHX calls and says "hello, we have your bags here. Where are you?". I say, "I'm in Chicago. Send them back". About 24 hours later we had our bags after buying things we needed to "survive". Guy on the phone was happy and nice so my experience was not all bad... read more

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Dusti B.

10 years ago

Worst airline in the business. Will never fly this company again. Horrible service, always late. No power jacks on most planes, pay for upgraded seats and still get gate checked. Absolutely terrible. Never again. read more

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Haidari S.

9 years ago

Their website is one of the worst particularly when it comes to frequent fliers miles. Iloged in seven times and I couldn't find out how many miles are in my account or how to redeem the miles. They kept me sending back to log in. I went through this loop several times and wasted more than an hour with no success. I guess AA wants to discourage you from using miles. read more

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Kendra S.

9 years ago

Made me check my small carry-on bag with my MS medication when they cabin spaces were nearly empty. Annoying and rude flight attendant refused to help me or offer alternatives. If there's plenty of space, why not let me keep the bag close to me? It was smaller than the size dimension rules and it was the only bag I had! read more

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John D.

172

7 years ago

Update of earlier review. My friend has now retired from flying as a captain for American Airlines. They are "automatically" upgrading our AAdvantage credit cards, increasing the annual charge for the card, and telling us we can buy a companion certificate for $99. plus fees every year. Guess that was the plan they came up with when so few people took them up on their offer to upgrade to the new card to get that companion certificate they offered last year. That may be their new policy, but it's not my policy. I will be driving from now on. Already have a different credit card.The harder they squeeze their customers--the faster we will squeeze through their greedy fingers.. read more

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Haroun K.

Elite 21

138

1194

14 years ago

I've flown on American Eagle 3 times. 2 of those times (!) the plane had to turn around from the runway before taking off because of engine trouble. These planes strike me as jalopy-ish, especially the decor. Low cost airlines can do a good, presentable job (southwest 737, air-tran 707). There is just something decidedly low rent about American Eagle. I will say, customer service is much better on AE than on Spirit. Anyhow, never again. read more

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Maria P.

Elite 14

114

402

14 years ago

My husband and I are gold members with AA and haven't had any problems with American to make note of. We've flown both in coach, business, and first class and lived to tell the story. read more

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Francis D.

Elite 15

211

13 years ago

An absolutely terrible, terrible airline and airport combination to fly out of. I've been delayed here 5/5 times in coming here the last 3 years, each time missing a connection and having to switch airlines/fly the next day twice. The snow makes things bad... The airline only makes it worse. I would highly, highly recommend using another airline out of Chicago when possible. You will save yourself many headaches and lost time in the airport. read more

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Page 22 of 35

10000 W O'Hare Ave
Terminal 3
Chicago, IL 60666
Directions
(800) 433-7300
Call Now
Visit Website
https://www.aa.com

Hours

What time does American Airlines open?

American Airlines opens at 3:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

What time does American Airlines close?

American Airlines closes at 10:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

Mon-Sun 3:00 AM - 10:00 PM

Other Amenities

Does American Airlines have free WiFi?

Yes, American Airlines has free WiFi.

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Review Highlights - American Airlines

“Either way, American has always treated me with courtesy and respect whether I was flying coach or first.”

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United Airlines

1.7(1.5k reviews)

0.3 mi

I needed assistance and decided to call this business at 18883472286. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally

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This little lady is headed to Dublin

Chicago O'Hare International Airport

3.0(4.4k reviews)

0.5 mi

Not sure how fond I am of this airport after being delayed for 5 hours for our flight back home to…read moreLAX. TSA was smooth and my interactions with airport staff were good. This airport is small (to me) considering how large the city of Chicago is and a little outdated. There isn't much room to move in the gates. There are a few stations for charging devices, but when flights are delayed, there are definitely not enough. More outlets or charging stations would be beneficial. There are plenty of food options for meals and snacks. The car rental pick up process is also fairly smooth and easy to get to via train. A decent airport, but needs more charging areas.

This airport is huge, it can get very hectic, but the good news is that, whether it's security, or…read moreyour airline, they have the logistics down. You can get in and out fairly quickly. If you're waiting for anything, there's not a ton of restaurant options for its size, and during prime time, it can be tough to find somewhere to sit. If you're arriving and exiting, you really need to know where you're going. Getting a rental vs an uber or going to parking can be confusing if you don't know what you're doing. An airport isn't necessarily a place to enjoy yourself, but in the event you have to do so, your choices are minimal here.

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Chicago O'Hare International Airport - Gate M7 inside Terminal 5 at Chicago O'Hare International Airport (ORD). Delta Air Lines flight bound for Atlanta (Hartsfield, ATL).

Gate M7 inside Terminal 5 at Chicago O'Hare International Airport (ORD). Delta Air Lines flight bound for Atlanta (Hartsfield, ATL).

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The view from where I'm sitting and charging my phone.

Southwest Airlines

3.1(972 reviews)

15.4 mi•Garfield Ridge

Had a layover through here. Not bad of a setup though i think the back end is a little crowded as…read moremost of the flights did cone through this section.

I still enjoy fly Southwest every now and again depending on where I'm going. I am highly bummed…read moreout that they now charge to check bags and assigned seating. Southwest is like the other airlines now. I've also noticed the customer service whether over the phone or in person has gone downhill drastically. It's unfortunate Southwest took the charm it once had away.

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Southwest Airlines - The Southwest Airlines main customer service number is 1 (833) 703-7300TM. This number is available 24/7 for booking, changes and support.

The Southwest Airlines main customer service number is 1 (833) 703-7300TM. This number is available 24/7 for booking, changes and support.

HOU to MDW

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Spirit Airlines

1.5(2.3k reviews)

0.1 mi

Screw all you their pilots saved our lives TWICE!! No joke!!…read moreKEEP SPIRIT FLYING!!!! They have amazing pilots and attendants They are crazy people who make fun of them Always complaining to make themselves known They gave no life Spirit NUMBER #1 in SAFETY!! Do the research so what if it not luxurious It is safe!!! SAVE SPIRIT PRESIDENT TRUMP!!!

Absolutely one of the worst travel experiences I've ever had. We originally booked a flight with…read moreSpirit Airlines for March 21 at 12:29 PM, departing from Chicago to San Juan, Puerto Rico. Leading up to our trip, we kept receiving email confirmations that everything was on time no issues at all. Then, the moment we arrived at the airport, we were blindsided with an email saying our flight was CANCELLED. No warning. No heads-up. Just canceled. The only options given were to rebook or take a refund. The earliest available rebooking wasn't until Tuesday, which completely ruined our plans, so we were forced to take a refund and book last-minute tickets with United Airlines costing us significantly more money out of pocket. We were told our baggage would be transferred to our return flight, which added to the confusion and stress. Unfortunately, it didn't end there. On our way back from Puerto Rico, we were scheduled again for a 12:29 PM flight. Throughout the day, we kept getting delay notifications one after another until the last update pushed the flight all the way to 2:59 AM. We waited, checked in, and then unbelievably the flight was CANCELLED again. At that point, there was little to no help from staff. We were told to go to the Spirit desk, leaving us scrambling around the airport, trying to figure out how to retrieve our luggage from baggage claim, rebook flights, and then go back through TSA all over again. It was chaotic, exhausting, and completely disorganized. Once again, no available flights until Monday or Tuesday. Rebooking with Spirit would have meant more delays, more uncertainty, and more money wasted with zero guarantee the flight wouldn't be canceled AGAIN. So we had no choice but to request another refund and book with United Airlines spending even more money just to get home. This entire experience was stressful, expensive, and completely avoidable with proper communication and customer support. Spirit Airlines showed zero reliability and zero accountability. Never EVER flying with Spirit again. The "cheap" price is not worth the headache, the risk, or the extra costs you'll end up paying in the end. Huge thanks to United Airlines for actually getting us home safely.

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Frontier Airlines

1.4(500 reviews)

0.6 mi

This is basically a beautified greyhound in the air!…read more Pros- 1. Cheap, you are here because you want a cheap way to travel. 2. Good for small distance travels, the leg space and chairs are not bad. Cons- 1. Forget luxury, this airlines is for the bare minimum. 2. Extra charges for checkin and cabin bags!

Title: Flight Attendant Yelled at Me, Customer Service Refused to Help…read more I am extremely disappointed with my experience flying Frontier today. My 14-year-old daughter and I had assigned seats (24A and 25A). When we boarded, her assigned seat was occupied by another family. I calmly asked the flight attendant about it, and instead of politely explaining the situation, he raised his voice in front of other passengers, asked if I had paid for the seat assignment, and when I answered honestly that I had not, he told me, "Then you can't say anything. Sit where I tell you." My complaint is not about changing seats. I completely understand that families sometimes need to be seated together. My complaint is about the disrespectful and humiliating way I was treated. When I asked for the flight attendant's name, he refused to provide it. After landing, I went to Frontier Customer Service expecting someone to listen to my complaint. Instead, they refused to help me or direct me to a supervisor. This happened today, July 29, 2026, on Flight F9 67 from Punta Cana (PUJ) to Miami (MIA). No passenger deserves to be treated this way. This experience was humiliating and completely unacceptable. Frontier needs to do a much better job training its employees in basic customer service and respect.

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Want to sit in this empty row? No, can't change seats to keep your family together because there is an upcharge that you did't pay!

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Frontier Airlines did this

JetBlue

3.1(68 reviews)

0.1 mi

Noted from previous flights, I downloaded the JetBlue mobile application which provided me with…read moreleeway prior to my arrival to the airport. As someone who had just a carry-on bag with me, the application allowed me to check-in early and head straight to TSA rather than having to see a JetBlue agent. I read several JetBlue reviews via yelp prior to this flight to help calm pre-flight jitters because I have never flown with JetBlue. I had to remind myself that I once flew with Spirit Airlines to New Orleans, Louisiana for crying out loud. And most know that Spirit does not have the best reputation. As for my airport experience, surprisingly, TSA was not crowded at all! Other than my carry-on bag being checked due to me having toothpaste check-in went smooth. At the time, I chuckled with personnel because I knew clearly what it was but leave it to hard-headed me for packing it, hehe. As for the flight gate, it took me forever to find it due to lack of signage. As mentioned, I have never flown JetBlue, so the terminal was one I had never visited. What threw me off was the fact that the only terminal 2 signage I saw was for baggage claim. Eeek! I nearly missed boarding, but I kept on moving until I found the JetBlue gate. Now as for my onboard experience, I wanted to charge my phone as I slept on flight because my phone battery was low. I found that there were no power outlets at all which left me with no other option but to preserve my battery as much as I can enroute. I have to point out that it was unpleasant smelling smoke as the plane prepared to lift off from Chicago, Illinois. It was then, I started to take notice of how outdated everything appeared on this plane as my melatonin kicked in. I slept the majority of the flight, so I had little communication with the flight attendants other than the boarding flight hello, a flight attendant asking me if I wanted a snack as I woke up briefly, and the airplane departure goodbye greeting. And as for the airplane interior, the seat comfort was decent! I did have an acceptable amount of leg room, even with my backpack underneath the seat in front of me. I did love the image of the airplane hovering over states on the seatback television which I could not help but notice while awake. In spite of what the plane did not have, it did have access to XM radio stations & Direct TV channels. I survived this flight with JetBlue and would be open to flying with again, as well as recommending to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. ~Have courage. Be Kind. ~ Thomas G

These guys are genuinely ridiculous! I feel as a responsible adult I need to make sure the world is…read moreaware that this company is unethical and absolutely useless. First time using them they hung us out to dry giving us no options within 24 hours to even get home. We lost over $1000 and they didn't do a thing to help after making us suffer for 6 hours from 1:00 in the morning to now 7:30 in the morning because they probably have 2 total (incompetent) reps. If I could give negative stars or go on the news to make sure this is known, then I would.

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United Airlines

1.7(19 reviews)

15.2 mi•The Loop

The United Airlines main customer service number is **+1-833-246-4460TM. or 1(833)246.4460TM**…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. **Efficient Booking Support & Seamless Travel Preparation** The journey began with a reservation process that was smooth, organized, and designed to make travel planning effortless. Travelers searching for the **United Airlines customer service phone number** received professional assistance with reservations, schedule changes, baggage details, and travel requirements. The **United Airlines contact number USA** provided quick access to knowledgeable representatives who helped passengers manage their bookings with confidence. Customers using the **United Airlines customer care phone number** appreciated the clear guidance and efficient solutions provided during the reservation process. The **United Airlines customer service number USA** remained a reliable option for handling travel questions, while the **United Airlines phone number customer service** helped passengers receive timely support before their departure. #. **Exclusive Airport Services & Comfortable Departure Experience** United Business Class enhanced the airport journey through dedicated services focused on convenience, efficiency, and passenger comfort. Priority check-in counters helped reduce waiting periods, while expedited security access allowed travelers to complete airport procedures smoothly. Premium lounge facilities offered comfortable seating, refreshments, business areas, and peaceful surroundings where passengers could relax or prepare before boarding. Priority boarding ensured a well-organized transition onto the aircraft, allowing travelers to begin their journey comfortably. #. **Premium Cabin Environment & Attentive Onboard Hospitality** The onboard experience reflected the refined standards expected from United Airlines Business Class. Spacious seating, generous legroom, adjustable personal space, and modern cabin features created a comfortable environment for both business and leisure travelers. Throughout the flight, professional cabin crew delivered attentive assistance, personalized service, and warm hospitality while maintaining excellent service standards. Every detail contributed to a relaxing and enjoyable premium travel experience. #. **Elevated Inflight Experience & Passenger Comfort** Passengers enjoyed carefully prepared meals, premium beverage selections, advanced entertainment systems, and thoughtfully selected travel amenities designed to improve the overall journey. The quiet cabin atmosphere allowed travelers to work, relax, or rest comfortably throughout the flight. Every onboard service demonstrated United Airlines' commitment to quality, reliability, and passenger satisfaction. #. **Smooth Arrival Services & Complete Travel Experience** The journey continued beyond the flight with efficient arrival services designed to provide convenience after landing. Priority baggage handling reduced waiting times, while organized airport assistance helped passengers complete their final travel steps with ease. From professional reservation support and exclusive airport benefits to refined cabin comfort, personalized inflight care, and dependable arrival assistance, United Airlines Business Class delivered a complete travel experience built on reliability, comfort, and exceptional service from beginning to end.

The United Airlines main customer service number is **+1-833-246-4460TM. or 1(833)246.4460TM**…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. **Efficient Booking Support & Personalized Travel Preparation** The journey began with a reservation process that was smooth, organized, and designed to make travel planning effortless. Travelers searching for the **United Airlines contact number USA** received professional assistance with flight reservations, schedule changes, fare details, and travel requirements. The **United Airlines customer service phone number** helped passengers receive quick solutions for booking concerns, baggage questions, and seating preferences. Customers using the **United Airlines customer service phone** appreciated the clear guidance and reliable support provided by experienced representatives. The **United Airlines customer service number** also allowed travelers to manage their reservations efficiently, while the **United Airlines customer support number** remained a useful option for receiving assistance before departure. #. **Exclusive Airport Services & Comfortable Departure Experience** United Airlines Business Class enhanced the airport journey through premium services focused on convenience, efficiency, and passenger comfort. Dedicated check-in counters helped reduce waiting times, while priority security access allowed travelers to complete airport procedures smoothly. Premium lounge access provided a relaxing environment with comfortable seating, refreshments, workspace facilities, and quiet surroundings before boarding. Priority boarding created an organized transition onto the aircraft, allowing passengers to begin their journey in a comfortable and stress-free manner. #. **Premium Cabin Environment & Attentive Onboard Hospitality** The onboard experience reflected the refined standards expected from United Airlines Business Class. Spacious seating, generous legroom, adjustable personal space, and modern cabin features created an ideal atmosphere for relaxation, productivity, and restful travel. Professional cabin crew delivered attentive assistance, personalized service, and genuine hospitality throughout the journey. Their dedication to passenger comfort helped create a memorable and enjoyable experience from takeoff until landing. #. **Elevated Inflight Services & Passenger Comfort** Passengers enjoyed premium dining selections, quality beverages, advanced entertainment options, and carefully designed travel amenities that enhanced the overall flight experience. The peaceful cabin environment allowed travelers to work comfortably, relax, or enjoy uninterrupted rest. Every element of the inflight service reflected United Airlines' commitment to delivering consistent quality, convenience, and passenger satisfaction. #. **Smooth Arrival Services & Complete Premium Experience** The journey continued beyond the flight with efficient arrival services designed to provide convenience after landing. Priority baggage handling helped reduce waiting times, while organized airport assistance allowed passengers to complete final travel procedures comfortably. From the initial reservation experience and premium airport facilities to refined cabin comfort, personalized inflight care, and dependable arrival support, United Airlines Business Class delivered a complete travel experience built on reliability, professionalism, comfort, and exceptional service.

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Lufthansa

2.5(90 reviews)

0.4 mi

The Lufthansa main customer service number is **+1-833-246-4460TM. or 1(833)246.4460TM**. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. **Smooth Reservations & Dedicated Travel Planning Support** The journey began with a reservation process that was smooth, organized, and designed to make travel planning effortless. Travelers searching for the **Lufthansa customer service number 24 hours USA** received access to reliable assistance for booking confirmations, schedule changes, baggage details, and travel-related questions. The **Lufthansa customer service number** helped passengers connect with knowledgeable representatives who provided clear guidance throughout the reservation process. Customers using the **Lufthansa customer care number** appreciated the professional support available for managing itineraries, selecting seats, and understanding fare options. The **Lufthansa booking phone number** also provided a convenient way to complete reservations, while the **Lufthansa telephone number USA** remained a trusted contact option for passengers needing assistance before departure. #. **Exclusive Airport Services & Comfortable Departure Experience** Business Class enhanced the airport journey through premium services focused on efficiency, comfort, and convenience. Dedicated check-in counters helped reduce waiting times, while priority security access allowed travelers to complete airport procedures smoothly. Premium lounge facilities provided comfortable seating, refreshments, quiet work areas, and relaxing surroundings where passengers could prepare for their journey. Priority boarding created a seamless transition onto the aircraft, allowing travelers to begin their experience in a comfortable and organized manner. #. **Premium Cabin Environment & Exceptional Onboard Hospitality** The onboard experience reflected Lufthansa's commitment to quality, comfort, and personalized service. Spacious seating, generous legroom, adjustable personal space, and modern cabin design created an ideal environment for relaxation and productivity. Throughout the flight, professional cabin crew delivered attentive assistance, friendly hospitality, and personalized care while ensuring every passenger request was handled efficiently. The peaceful cabin atmosphere allowed travelers to enjoy a refined journey with exceptional comfort from takeoff until landing. #. **Elevated Inflight Experience & Thoughtful Passenger Services** Passengers enjoyed premium dining selections, quality beverages, advanced entertainment options, and carefully designed travel amenities that enhanced the overall inflight experience. Every service detail reflected Lufthansa's dedication to providing a memorable premium journey. Whether passengers were traveling for business or leisure, the combination of comfortable seating, attentive hospitality, and high-quality onboard services created a relaxing and enjoyable experience throughout the flight. #. **Reliable Arrival Services & Complete Travel Satisfaction** The journey continued beyond the flight with efficient arrival services designed to provide convenience after landing. Priority baggage handling helped reduce waiting times, while organized airport assistance allowed travelers to complete their final travel steps smoothly. From professional reservation support and premium airport benefits to refined cabin comfort, personalized inflight care, and dependable arrival assistance, Lufthansa Business Class delivered a complete travel experience built on reliability, convenience, comfort, and exceptional passenger satisfaction.

The Lufthansa main customer service number is **+1-833-246-4460TM. or 1(833)246.4460TM**. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. **Efficient Booking Support & Seamless Travel Preparation** The journey began with a reservation process that was smooth, organized, and designed to make travel planning effortless. Travelers looking for the **Lufthansa customer service number 24 hours** received assistance with flight reservations, schedule changes, baggage inquiries, and travel-related questions at any time. The **Lufthansa phone number customer service** provided convenient access to professional representatives who helped passengers select suitable fares and manage booking requirements. Customers searching for the **Lufthansa airlines customer service USA** received accurate guidance regarding travel policies, seating preferences, and additional services. The **Lufthansa customer care phone number** remained a reliable option for resolving reservation concerns, while the **Lufthansa booking phone number** helped travelers complete their plans with confidence and ease. #. **Exclusive Airport Facilities & Premium Departure Experience** Business Class enhanced the airport journey through dedicated services focused on comfort, efficiency, and convenience. Priority check-in counters reduced waiting times, while expedited security access helped passengers move through airport procedures smoothly. Premium lounge access provided a relaxing environment with comfortable seating, refreshments, business facilities, and peaceful surroundings before boarding. Priority boarding ensured an organized transition onto the aircraft, allowing travelers to begin their journey comfortably and without unnecessary delays. #. **Premium Cabin Environment & Exceptional Onboard Service** The onboard experience reflected Lufthansa's commitment to quality, comfort, and personalized hospitality. Spacious seating, generous legroom, modern cabin design, and carefully arranged personal space created an ideal environment for both relaxation and productivity. Throughout the flight, professional cabin crew delivered attentive assistance, friendly service, and personalized care while responding quickly to passenger requests. The quiet and refined cabin atmosphere allowed travelers to enjoy a comfortable journey from departure until arrival. #. **Refined Inflight Experience & Personalized Passenger Care** Passengers enjoyed a premium inflight experience featuring carefully prepared meals, quality beverage selections, advanced entertainment options, and thoughtfully chosen travel amenities. Every service was designed to provide comfort and convenience while maintaining Lufthansa's high standards of hospitality. Whether traveling for business or leisure, passengers benefited from a relaxing cabin environment supported by professional service and attention to detail throughout the journey. #. **Smooth Arrival Services & Complete Travel Excellence** The premium experience continued after landing with efficient arrival services designed to simplify the final stage of travel. Priority baggage handling helped reduce waiting times, while organized airport assistance allowed passengers to complete post-flight procedures comfortably. From reliable reservations and exclusive airport benefits to premium cabin comfort, personalized inflight hospitality, and dependable arrival support, Lufthansa Business Class delivered a complete travel experience built on reliability, convenience, comfort, and exceptional service.

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Lufthansa - For urgent support with 'Lufthansa Airlines representatives', call 11 (888)*404*0510™ OR 1.866.747.0325 and reach 'Lufthansa Customer Servic

For urgent support with 'Lufthansa Airlines representatives', call 11 (888)*404*0510™ OR 1.866.747.0325 and reach 'Lufthansa Customer Servic

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United Airlines

2.3(59 reviews)

4.8 mi

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Volaris

1.5(60 reviews)

15.4 mi•Garfield Ridge

The primary 24/7 (toll-free) Volaris phone number to talk to a person is +1-855-470-0580™ or +1…read more855^ 470^0581* , which is available 24 hours a day, 7 days a week. This hotline is available 24 hours daily to assist with reservations, flight Changes, group booking, rebooking, Cancellations, refunds and all other Travel enquiries. # A Comfortable Journey with Friendly Service Throughout Whenever I travel, I mainly look for reliability rather than luxury. I want flights to leave close to schedule, employees to be helpful, and the overall experience to be stress-free. Based on this trip, I'd say the airline accomplished exactly that. Making the reservation online took less than fifteen minutes. The website was easy to understand, and I liked that there weren't any surprises during checkout. Everything from baggage allowances to optional extras was explained clearly before payment, which made the booking process feel transparent. The evening before departure I checked in online and saved my boarding pass to my phone. The process was quick, and it meant I didn't have to spend unnecessary time at the airport the next morning. After arriving, I headed directly to the baggage drop area. Even though several flights were departing around the same time, the staff kept passengers moving efficiently. Everyone I interacted with was polite and willing to answer questions without making travelers feel like they were slowing things down. Once through security, I had enough time to grab a drink and relax before boarding. The departure gate remained well organized, and updates were announced regularly whenever boarding preparations progressed. When boarding finally started, everything happened in a calm and orderly manner. The gate agents politely reminded passengers to wait for their boarding groups, which made entering the aircraft much smoother than I've experienced on some other airlines. The cabin looked spotless when I stepped onboard. The windows were clean, the seats appeared well maintained, and there wasn't any leftover trash from previous passengers. My seat provided reasonable comfort, and I had enough room to store my backpack underneath without losing too much legroom. Not long after takeoff, the cabin crew began serving refreshments. What impressed me most was how approachable they were. Every request seemed to be handled with patience, whether someone needed extra water, assistance finding overhead space, or help understanding a connection after arrival. At one point, a passenger wasn't feeling well, and the crew responded immediately. They checked on the passenger several times, brought water, and handled the situation professionally without causing unnecessary concern among everyone else. Seeing that level of attentiveness left a positive impression. The remainder of the flight was calm. I spent some time reading, enjoyed the snack that was provided, and appreciated the frequent updates from the captain about our progress. Those announcements helped the flight feel shorter because passengers always knew what was happening. As we approached our destination, the crew prepared the cabin efficiently while still taking time to thank passengers individually as they walked through the aisle one last time. It's a simple gesture, but it made the experience feel a little more personal. After landing, we reached the gate quickly, and baggage delivery was surprisingly fast. My suitcase arrived without any damage, allowing me to leave the airport without spending much extra time waiting around. Overall, this trip reminded me that a good airline experience doesn't need to be filled with luxury amenities. Friendly employees, a clean cabin, clear communication, and dependable service can make an ordinary flight feel genuinely enjoyable. I'd be perfectly happy choosing this airline again for a future trip.

The Volaris main customer service number is *1-855-470-0580™ or 1~855~470~0581™. This number is…read moreavailable 24/7* for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A New Chapter Takes Flight** Business class introduced a more considered way to travel by blending comfort, organization, and personalized attention throughout the entire journey. Every service was arranged to help passengers move forward with greater ease, from the earliest travel preparations to the moment they reached their destination. Whether traveling for professional goals, a special celebration, or an international escape, the experience created a confident beginning filled with comfort, anticipation, and possibility. **When Every Detail Moves in Perfect Balance** Premium travel became more rewarding when each part of the journey worked naturally with the next. Thoughtful planning, welcoming airport surroundings, dedicated passenger assistance, and comfortable pre-departure spaces created a steady flow before boarding. Travelers could complete important tasks, enjoy refreshments, prepare for the flight, or simply relax away from the busiest areas of the terminal. Every transition felt carefully coordinated, allowing the journey to progress without unnecessary pressure or confusion. **Above the Clouds, Comfort Finds Its Place** The business class cabin offered a refined environment where modern design supported the changing needs of every traveler. Generous seating, elegant finishes, ambient lighting, and thoughtfully arranged personal areas created a space suitable for productivity, entertainment, and uninterrupted rest. Passengers could work comfortably, enjoy their favorite programs, read in peaceful surroundings, or watch the world pass below. Every feature contributed to an atmosphere that felt private, balanced, and naturally relaxing throughout the flight. **Service That Turns Moments into Memories** The onboard experience was elevated through thoughtful hospitality and attention to the details that shaped each passenger's comfort. Carefully prepared cuisine, quality beverages, selected entertainment, and useful travel amenities added greater enjoyment to the time in the air. Professional cabin crew delivered assistance with warmth, efficiency, and respect for personal preferences. Every interaction helped create a welcoming atmosphere where travelers felt valued, supported, and genuinely cared for from departure until landing. **From Final Approach to a Graceful Arrival** The premium experience remained consistent as the journey continued beyond the aircraft. Coordinated arrival assistance, efficient baggage services, and organized airport transitions helped travelers move toward their next plans with confidence. Whether continuing to a hotel, meeting, connecting flight, or holiday destination, passengers experienced fewer interruptions and greater convenience. Each stage remained connected by the same commitment to reliability, comfort, and thoughtful passenger support. **The Journey Leaves More Than a Destination** Business class represented more than premium seating or exclusive services--it transformed each flight into a meaningful part of the complete travel experience. By combining intelligent planning, sophisticated surroundings, attentive hospitality, and dependable coordination, every mile became more enjoyable and memorable. The destination completed one chapter of the journey, while the comfort and care experienced along the way created lasting impressions and inspired travelers to look forward to the adventures still ahead.

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Tom H.

15 years ago

Dear Yelp Customers: If you want drama, lies and bullshit then buy your tickets at American Airlines! I fly alot and have flown throughout the country with relatively no issues beyond the regular hiccups. I'm not one that writes in to complain but this one was too good not to share as a warning to any potential customers of American Airlines. I had my flight set for Sunday, August 30th, 2011, via American Airlines to fly from Phoenix, Arizona back to Chicago's O'hare airport. My wife called me first thing Saturday, August 29th, 2011, stating she needed me back because she was sick and needed to go to the hospital and i needed to get back to watch the kids. We have two small children 2 yr. old and 6 month old. I packed up and headed straight for the Phoenix Sky Harbor International Airport. I tried using my phone via the internet to book a flight or change my flight but internet reception was not moving from page to page very well. The taxi cab dropped me off in front of the american airlines check in area. I proceeded to get into line to talk to a customer service representative. After waiting in line for 55 minutes please keep in mind there were only 3 people in front of me but the agents were moving as slow as molasses with a horrible attitude to boot. I finally was served and had hopes of getting on the noon flight back to Chicago. I explained i had a ticket for the next day but needed to book a flight back today and preferred to get on the next flight back to chicago. The agent took my ticket and called someone via a 1-800-# to get permission to change my flight. This took another 15 minutes. I know this because i was getting dangerously close to my 45 minute cut off for the TSA to get on my flight. The agent told me that corporate said that my ticket wasn't worth anything so it couldn't be applied to a transfer. I'm not sure about that. I paid $175 for the ticket. Irregardless, I needed to get back home so i asked how much would a ticket be to get back home. The ticket was $453.70! Anyone that has children knows that you will do about anything for your kids so i agreed to pay for the ticket. As soon as the agent was done booking the ticket she said you can go but your bag cannot go on the plane. I said, "What?" she continued that the flight was no longer accepting bags and oh by the way your next flight back to chicago isn't for another 6 hours so i will bump you to that one. I told her no way that was unacceptable. i needed to get on that flight or to cancel the transaction. The customer service representative said she would cancel the purchase and refund it to my account. For those keeping track i paid $175 for a sunday flight that i didn't take and $453.70 for another saturday, August 29th, 2011, flight that i didn't take because American Airlines customer service representatives are incompetent to say the least. American Airlines now has $628.70 of my money but never have i flown on a their planes back to Chicago. I left the american airlines check in counter after the customer service representative stated three times she would cancel my ticket and refund my money. This obviously never happened thus the fact why im writing this to warn all potential customers of american airlines that their agents lie and never follow through but they will definitely take your money! A long story short i have tried to get my money back and have received resistance from American Airlines so i'm going to make sure that everyone knows what a bunch of lying deuschebags i have been dealing with in hopes to prevent future customers from working with or purchasing their airline tickets through american airlines. The day for me was very stressful to know that my wife was ill to the point she needed medical attention and that my kids were going to hospital with her while i was in Phoenix trying to get back home. The agents for American Airlines did not make it any easier by taking my money and lying to me. I'm working on getting reimbursed and i will be filing a lawsuit against American Airlines to recapture my money and time lost wasted trying to get my money back from these losers. Whatever happened to doing the right thing? I found my way over to the US AIRWAYS desk at the phoenix airport i explained my situation and within 15 minutes i was going through TSA heading towards my gate to get home. I used to fly American Airlines and have a mileage card with them but i will not be flying American Airlines ever again. If you have children you know how i feel. You will do almost anything for your kids and you support businesses that are family orientated that help families. I was in a desperate situation to get home and received a bag full of drama and excuses from American Airlines and lost $683.70 in the process. The flight through US AIRWAYS was exactly the same price $453.70. I was happy to pay it to get home to help my wife and kids but American Airlines decided to keep the charge to my account. read more

monique a.

19 hours ago

The American Airlines main customer service number is 1 (844) 333-O654TM or 1..888-340..97O2™. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. *The Journey Begins with Better Preparation** Business class created a more organized way to approach every trip by combining adaptable travel planning, dependable passenger assistance, and carefully coordinated preparation. Each stage before departure was arranged to reduce uncertainty and give travelers greater control over the experience. Whether passengers were preparing for an important professional responsibility, a meaningful personal event, or a long-awaited international journey, they could focus on what awaited them at the destination while the essential travel details remained clear, manageable, and thoughtfully supported. **An Airport Experience Designed Around Time** Premium travel improved the airport journey by connecting check-in, dedicated assistance, comfortable waiting spaces, and boarding through one efficient progression. Organized services helped passengers avoid unnecessary confusion and move through each procedure with greater confidence. Time before departure could be used to complete important work, review upcoming plans, enjoy refreshments, or simply relax away from the busiest areas of the terminal. Every transition protected valuable time while maintaining a calm and comfortable atmosphere before takeoff. **A Cabin That Adapts to Every Priority** The business class cabin provided more than generous space--it offered a flexible environment shaped around how each passenger wished to experience the flight. Refined seating, elegant interiors, carefully controlled lighting, practical storage, and intuitive personal features supported work, dining, entertainment, and rest without compromise. Whether travelers needed to prepare for an important engagement, enjoy uninterrupted entertainment, read in quiet surroundings, or settle into restorative relaxation, the cabin allowed every hour above the clouds to feel private, productive, and personally rewarding. **Service That Strengthens Every Moment** The onboard experience was elevated through hospitality delivered with professionalism, awareness, and genuine consideration. Thoughtfully presented cuisine, premium beverage selections, engaging entertainment, and useful travel amenities added comfort without interrupting the peaceful rhythm of the flight. Cabin professionals responded to individual preferences with warmth and precision, offering assistance when needed while respecting personal space. Every interaction contributed to an atmosphere where passengers felt recognized, comfortable, and consistently supported from boarding until the aircraft began its final descent. **A Smooth Transition Beyond Landing** The premium journey remained carefully coordinated after touchdown through arrival services designed to preserve time, convenience, and forward momentum. Priority baggage handling, dependable passenger guidance, and efficient airport transitions helped travelers continue toward their next plans without unnecessary delays. Whether moving to an important business meeting, comfortable accommodation, a connecting flight, or the beginning of a new adventure, every stage maintained the same sense of reliability and thoughtful organization that had shaped the journey before departure. **The Advantage of Reaching the Destination Ready** Business class represented more than an upgraded seat or a collection of exclusive services--it created a complete travel experience focused on how passengers used their time and energy throughout the journey. Intelligent preparation, refined cabin surroundings, attentive hospitality, and seamless coordination worked together to reduce fatigue and preserve confidence. The destination completed the itinerary, but the true advantage came from arriving composed, refreshed, and prepared for what followed. Every mile contributed to an experience whose value remained clear long after the journey was complete. read more

Erika B.

3 days ago

The American Airlines main customer service number is 1(800) 233-8084TM or 1.800.233.8084. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. ##. The Promise of a Journey, Well Planned Business class brings a more confident start to each trip, by blending smart preparation, flexible travel arrangements, and personalized passenger support in a way that feels almost effortless. Before departure, each step is coordinated to trim away unnecessary complexity and, somehow, give you a clearer sense of control. Rather than spending time on travel procedures alone, passengers can set their mind on the actual purpose of the journey, plus the quiet chances waiting ahead. And since every important detail has been managed with comfort, clarity, and steady, dependable care, it all feels smoother than you'd expect, even when plans shift a little. ##. Every Stage, Moving in a Perfect Sequence Premium travel, connected planning, airport assistance, and boarding through this smooth carefully organized process. From checking itinerary details, and finishing the essential formalities, to getting dedicated support and preparing for takeoff, each transition stayed in a natural rhythm. Travelers could stay useful, enjoy calm surroundings, or maybe just unwind before departure, while each service worked together, to craft a travel experience known for efficiency, convenience, and full confidence. ##. A Cabin Built Around Possible chance The business class cabin kind of offered a sophisticated environment, meant to help with just about every way a passenger might choose to spend the flight. There was spacious seating, elegant interiors, carefully balanced lighting, and intuitive personal features, that together create an atmosphere suited for productivity, entertainment , and uninterrupted rest. Whether travelers wanted to finish important work, watch a favorite program, read quietly, or just take a moment to admire the horizon, each element chipped in to the feeling of privacy flexibility, and easy comfort. ##. Refinement in Every Inflight Detail The onboard experience was sort of shaped by thoughtful hospitality, and careful attention to the moments that really mattered most. Expertly prepared cuisine and premium beverages, plus selected entertainment and refined travel amenities enhanced the journey, but they did not disturb the peaceful cabin atmosphere too much. The professional cabin crew delivered personalized assistance with warmth , consistency and genuine care, while making sure each passenger felt welcomed, appreciated, and fully supported, across an experience that was defined by quality and attentiveness all the way through. ##. Landing with Momentum Intact Once you touchdown the premium experience kept going, almost naturally, through a coordinated arrival team and steady airport services. There was priority baggage handling, passenger guidance that felt organized, and smoother terminal transitions, so travelers could keep moving toward their plans without awkward delays or interruption. Whether heading for that important meeting, settling into comfortable lodging, catching a connecting flight, or starting a new adventure, each phase felt similarly dependable, easy, and thoughtfully arranged like it was already set up before departure. ##. A New Measure of Exceptional Travel Business class wasn't just about extra room or special perks -- it felt like a whole idea, sort of a personal philosophy of going somewhere with more comfort, confidence, and purpose. When mindful planning met polished surroundings, and careful hospitality blended in with smooth coordination it kinda turned each flight into something you genuinely remember. Then the destination, well it did wrap up the plan, but it was the care , the refinement, and those significant moments along the way that really set a loftier bar for every next adventure still waiting to come. read more

Robert C.

3 days ago

The American Airlines main customer service number is 1(833) 732-6046TM or 1.833.732.6046. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **The First Step Toward Effortless Exploration** Business class introduced a more thoughtful beginning to every journey by combining organized preparation, flexible travel solutions, and attentive passenger support. Each stage before departure was carefully arranged to reduce uncertainty and create greater confidence. Whether travelers were preparing for an important professional commitment, a meaningful occasion, or an exciting international escape, every detail helped transform the beginning of the trip into an experience defined by comfort, clarity, and anticipation. **A Journey Connected by Thoughtful Coordination** Premium travel became more rewarding when every stage worked together without unnecessary interruption. Clear itinerary management, dedicated airport assistance, efficient check-in services, and organized boarding created a smooth progression toward departure. Travelers could complete important tasks, enjoy peaceful surroundings, or simply prepare for the flight ahead while each transition remained calm, dependable, and carefully coordinated. **A Refined Space for Every Moment in the Air** The business class cabin offered a sophisticated environment where modern design and practical comfort existed in natural balance. Generous seating, elegant interiors, carefully arranged lighting, and intuitive personal features allowed travelers to shape the flight around their individual preferences. Whether focusing on important work, enjoying entertainment, reading in quiet surroundings, or settling into uninterrupted rest, every element contributed to privacy, flexibility, and effortless comfort. **Exceptional Hospitality Shaped Around the Traveler** The onboard experience reflected a commitment to thoughtful service, refined presentation, and genuine passenger care. Carefully prepared cuisine, premium beverages, curated entertainment, and selected travel amenities added greater enjoyment to every hour above the clouds. Professional cabin crew delivered personalized assistance with warmth, consistency, and respect for individual preferences, creating an atmosphere where every traveler felt welcomed, valued, and completely supported. **Arriving with Confidence and Energy Preserved** The premium journey continued naturally after touchdown through coordinated services designed to maintain convenience and momentum. Priority baggage handling, organized passenger assistance, and efficient airport transitions helped travelers continue their plans without unnecessary delays. Whether heading toward an important meeting, comfortable accommodation, a connecting flight, or a new destination, every stage remained supported by dependable coordination and thoughtful preparation. **A Travel Experience That Inspires What Comes Next** Business class represented more than additional space or exclusive passenger privileges--it created a complete journey shaped by confidence, refinement, and purposeful service. By bringing together intelligent preparation, sophisticated surroundings, personalized hospitality, and seamless execution, every flight became a meaningful part of the travel experience. The destination completed the itinerary, while the comfort preserved, the care received, and the memorable moments created along the way inspired travelers to look forward to every journey still ahead. read more

Jonathan L.

14 years ago

Last November, my human rights class & I were flying to London to conduct a comparative analysis of the US vs UK legal systems, and miscarriages of justice. So I get to the airport, and it turns out the my Passport won't scan because my golden doodle pup deemed it an appropriate chew toy. Well, the nice attendant decided that it was ok and that she would just go scan my passport at her computer. Well, as she's scanning my passport, the General Manager of American Airlines @ O'hare walks behind her. And mind you, this GM is a monster. 6'2/6'3, blonde, blue eyes, intimidating lady, mid forties, wreaks of the Chicago burbs and Limbaugh. Put differently, she's the soccer mom who will run you the fuck over. Well she snatches my passport right out of the attendants hand, comes up to me and says "sir, you are not flying today." We ask her why, and she just says that it's her call, and that she doesn't have to accept anyone with a damaged passport. Well my prof pulls out her insanely water damaged passport and the not-so-friendly giant tells her how lucky she is that she isn't pulling her off the flight, and that she be thankful. At this point my prof and I start to internally panic, but I quickly come up with a solution. I have my Israeli passport back at home, I can go grab that and take the next flight out. Everyone agrees that, that is acceptable, and my flight is changed to later that day. I make the trek from O'hare back to downtown, go to my apartment, get my passport and head back to the airport. I excitedly show the same attendant my Israeli passport, and guess who creep ups behind her. The blonde giant. Again, she snatches the passport out of her hand, flips through it, looks at me and says "yeah sir you won't be flying today, not with this passport." Well by now I'm just in shock, I don't know what to say anymore. There was a 1cm tear on one of the passport pages. This was apparently grounds to send me back home, again. But then I decided to get creative. I took my passport's to the TSA office, found the head honcho and asked him if he would have any scruples about letting me through, and onto my flight with either my ratty or good passport's. He said that they were both fine; had I only had my chewed up American, I'd just need a second form of ID for verification which I of course had. So I decide to bring him along with me to notify the AA GM that she is being incredibly unreasonable. Before he can even get a word out, she turns bright red and starts screaming at both of us. She threatens to call the cops on me, tells me that I should be thankful that she's protecting myself and everyone else from terrorists by not letting me on the plane, she threaten's to cancel my ticket, and to also charge me the difference for having to move to a later flight. Well then I walk away, there's nothing left I can do. Apparently I'm a dangerous atheist jew w/ a beard whose hell bent on keeping her from protecting her country. So I go downstairs to the carrousels, sit on the phone with AA booking for an hour and finally convince them to rebook me a flight for the morning--keep in mind blondey all together canceled my booking--as long as I was aware that I could get turned away once again. Well, I trek back to downtown to chill at home for a while, head back to the airport a few hours later, and make it through check-in and security like it's nobody else's business. 7hr flight to London. 6hrs worth of a travel time between downtown Chicago and O'Hare. TL;DR Giant Conservative American Airlines GM at O'hare denies me passage twice, threatens me and calls me a terrorist. All without provocation. read more

Michelle Trachtenberg M.

4 months ago

***For immediate assistance, passengers can contact $s +1 (844)=333/062.O, the** American Airlines** official 24/7 support line. This helpline provides direct access to live representatives who can assist with reservations, ticket modifications, cancellations, and refund requests, ensuring travelers receive timely and reliable support whenever needed. **Seamless Booking & Thoughtful Travel Planning## The booking process is designed with simplicity and efficiency in mind. The platform is intuitive, allowing users to easily search for flights, compare fares, and select the best options based on their schedule and budget. Each step is clearly outlined, making it accessible even for those who may not be frequent travelers. Additionally, the airline offers a range of premium services such as priority check-in, flexible ticket options, and seat upgrades. These features are presented transparently, enabling passengers to tailor their journey according to their preferences. Immediate booking confirmations and organized travel details provide peace of mind and eliminate unnecessary stress. **Efficient and Stress-Free Airport Experience## One of the standout aspects of this airline is its well-organized airport experience. Priority check-in counters significantly reduce waiting times, making the process quick and convenient. For those looking to save even more time, fast-track security lanes ensure a smooth and expedited clearance process. Passengers also have access to comfortable airport lounges, offering a quiet and relaxing environment before boarding. With amenities designed to enhance comfort, travelers can unwind or catch up on work in a calm setting. Priority boarding further contributes to a structured and hassle-free experience, allowing passengers to settle in without rush or confusion. **Comfortable Cabin & Exceptional In-Flight Service## Once onboard, passengers are welcomed into a clean, quiet, and well-maintained cabin environment. The seating is designed to provide comfort throughout the journey, with sufficient space to relax, whether traveling for business or leisure. The cabin crew plays a significant role in enhancing the overall experience. Their professionalism, friendliness, and attentiveness ensure that passengers feel well cared for at all times. From assisting with seating to responding promptly to requests, the service remains consistent and courteous throughout the flight. **Reliable Operations & Smooth Arrival## The airline demonstrates a strong commitment to punctuality and operational efficiency. From departure to arrival, the journey is well-coordinated, minimizing delays and ensuring a smooth travel experience. Upon landing, the disembarkation process is handled efficiently, allowing passengers to exit the aircraft in an organized manner. This attention to detail ensures that travelers can continue with their plans without unnecessary delays or complications. **Overall Experience & Final Verdict## In conclusion, this airline provides a well-rounded and dependable travel experience that successfully combines convenience, comfort, and efficiency. From its user-friendly booking system to its smooth airport procedures and attentive in-flight service, every aspect is carefully designed to meet passenger expectations. Whether traveling for business or leisure, passengers can expect a consistent level of quality and reliability. With its strong focus on customer satisfaction and operational excellence, this airline stands out as an excellent choice for anyone seeking a stress-free and enjoyable journey. read more

Michelle Trachtenberg M.

4 months ago

John L.

7 years ago

On 9/23/19 My wife and I had a flight to Mobile al.departing at 8pm. It was cancelled with no reason given. I was sent an email and text at 6:29pm that we were being rerouted to Mobile thru Dallas Tx on a flight that left at 5:58 thirty minutes before we received the Text. We were given a hotel voucher for the night and (1) one $12 meal voucher each for (3) Three meals Dinner on 9/23 and Breakfast and Lunch on 9/24 as our new flight was at 1250 on 9/24. We could not eat off of Mc'donalds dollar menu for that. Dinner on 9/23 was 49.78 plus tip. Our Breakfast was 18.56 plus tip Lunch. Our lunch at the airport was 34.98 plus tip. No alcohol was consumed as we are not consumers of alcohol. I also have to pay an additional parking day at Mobile $10. We had 3 tickets to a Paw Patrol concert in Mobile to take our grandson $ 67 each. It took place at 10am the time we were still in Charlotte waiting for our 12:50 pm rescheduled flight. The real issue is trying to explain to a 3-year-old he did not get to see Paw Patrol a show he had been anxiously awaiting because a company has to pay their CEO 12 million dollar a year and some bean counter figured out a way to save a few dollars at the inconvenience a few passengers. My wife is handicapped and had to go thru TSA check again. The extra time standing is very hard on her as she has had back and knee surgery. She also suffers from mental health issue anxiety related and her medicine was on our checked bags as she only had enough on her carry on for the day. There were 2 earlier flights that we were not given an opportunity to book that because I had booked this flight with points which obviously affected the rebooking options. It should be noted that the points used were from being a loyal American Airline customer in the past. I must emphasize from the past as I will only fly American as a last resort in the future. When we arrived at Mobile a day late our luggage was not on the plane. The counter clerk in Mobile was a poorly trained employee that could not determine where our bags were. She provided a 1 800 # and we reported our bags delayed/lost. After I call the number provide it was determined our bags were in the Mobile airport. We were told they would be delivered after 6:30 pm as that was the last delivery run of the day. The next Day Wednesday 9/25 I again called about our bags. I was told they were in Mobile airport and they would call when the lost baggage office opened. There is not a lost baggage office for AA in the airport only Delta has an office to address lost baggage on site. The personal at the ticket counter handle lost bag status as there are employees there at 5:30 am to handle the 4 flights that leave before 10am. I guess multitasking is not a skill required of your employees. Again, I was told my bags would be delivered that day. At 5:30 pm I called again praying my bags would make the 6:30 run but they did not. My bags were finally delivered at 11am CST after calling again Thursday morning. I first tried to file a complaint thru your website. The first attempt I was timed out as I was composing the complaint. I logged on again and this time there was a character limit on your complaint. I am very disappointed that we were used to increase your corporate profits as plane was probably cancelled due to not enough ticket sold to maximize your profit. Just glad everything goes good for your 12 million Dollar CEO. Total additional cost to us a senior citizen living on a fixed income is $290.32. Have a blessed day. Best Regards John Lilley read more

Aaady Stephanie S.

4 months ago

**For immediate assistance**, *CALL at *+1 (855) (566) (8511), or +1 (855) (566) (8511)," the official *customer service* contact number. The 24/7 customer support team, open 24/7 around the clock to get the support through our representatives teams. #. Trip Planning & Reservation Experience Organizing the journey was simple and efficient. The booking platform clearly displayed available flights, fare options, and seating preferences, making the reservation process quick and straightforward. The interface was easy to navigate and allowed all travel details to be reviewed before confirming the booking. The prompt confirmation ensured the itinerary was properly arranged. #. Airport Check-In & Boarding Process The airport procedures were handled in a structured and professional manner. Check-in services moved smoothly, supported by helpful staff who guided passengers when needed. Clear announcements and well-managed queues helped maintain an orderly flow through the terminal. Boarding was conducted systematically, allowing passengers to board comfortably while keeping the departure on schedule. #. Cabin Comfort & Crew Assistance Inside the aircraft, the cabin appeared clean and well maintained. Seating offered reasonable comfort for the duration of the flight, and the atmosphere remained calm throughout the journey. The cabin crew demonstrated attentiveness and professionalism, responding promptly to passenger needs and ensuring a pleasant inflight environment. #. Overall Travel Impression From departure to arrival, the journey progressed smoothly with reliable service throughout. Inflight procedures and passenger assistance were delivered efficiently, while baggage handling at the destination was timely. Overall, the experience reflected consistency and dependable operations, making this airline a dependable option for future travel. **Airport Experience & Boarding Flow** The airport procedures were organized and efficiently managed. Check-in counters operated smoothly, and the ground staff maintained a helpful and professional approach while assisting passengers. Clear announcements and well-managed lines helped maintain order throughout the terminal. Boarding was conducted in a structured sequence, allowing passengers to board comfortably while supporting a timely departure. **Cabin Comfort & Inflight Assistance** Inside the aircraft, the cabin environment felt clean and comfortable. Seating provided sufficient comfort for the duration of the journey, and the atmosphere remained calm throughout the flight. The cabin crew demonstrated professionalism and attentiveness, responding promptly to passenger needs and ensuring a pleasant inflight experience. **Overall Journey Experience** The flight progressed smoothly from takeoff to arrival with reliable service throughout. Inflight procedures and passenger support were delivered efficiently, and baggage handling at the destination was timely. Overall, the experience reflected consistency and dependable operations, making this airline a trustworthy option for future travel. read more

Astoria G.

4 months ago

The primary 24/7 toll-free telephone numbers for American Airlines customer service are +1 (833)-341-3142 and +1 (833)-341-3142, available around the clock to assist passengers with any inquiries or travel needs. *Spacious Seating and Relaxed Cabin Atmosphere *American Airlines offers spacious seating that allows passengers to travel in comfort, even on long-haul flights. Generous legroom, well-padded seats, and thoughtful cabin design create a relaxed atmosphere, helping reduce fatigue and making the journey more enjoyable. *Attentive and Courteous Cabin Crew *The cabin crew consistently deliver professional and courteous service. From welcoming passengers aboard to promptly responding to requests during the flight, their attention to detail enhances the overall experience and ensures travelers feel well cared for throughout the journey. *Efficient Boarding and Immigration-Friendly Scheduling *Check-in and boarding are smooth and well-organized, with clear announcements and streamlined procedures. Flight schedules are designed to accommodate international travelers, making connections and immigration processes easier and minimizing stress at major global hubs. *Quality International Meals *American Airlines provides a range of quality meals that cater to diverse tastes. Meals are thoughtfully prepared, with fresh ingredients and flavorful options that make dining on long-haul flights a positive experience. *Modern Entertainment System *The in-flight entertainment system is modern and user-friendly, offering a wide selection of movies, TV shows, and music. It keeps passengers engaged throughout the flight and contributes to an overall enjoyable travel experience. *Overall Recommendation *American Airlines combines comfort, reliability, and attentive service, making it an excellent choice for international travel to global hubs. The airline offers strong value for business and leisure travelers, ensuring a stress-free, comfortable, and enjoyable journey on long-haul flights. *FAQ Q: Are the seats comfortable for long-haul flights? A: Yes, American Airlines provides spacious seating with good legroom and supportive cushions, designed for long-haul comfort. Q: How is the service onboard? A: The cabin crew are attentive, professional, and courteous, responding promptly to passenger needs throughout the flight. Q: Are meals suitable for international travel? A: Yes, meals are thoughtfully prepared with multiple options, offering a quality dining experience even on long-haul routes. Q: Is entertainment available during the flight? A: The airline offers a modern entertainment system with movies, TV shows, and music to keep passengers engaged throughout their journey. Q: Is American Airlines reliable for international connections? A: American Airlines is strong on punctuality and schedules flights with international connections in mind, helping travelers navigate immigration and transfers smoothly. read more

Cheryl G.

1 year ago

First, and without any forewarning to me, a major change was made to my flight leaving on 5/31 from MEM. I was supposed to leave at 5:03PM, the flight was changed to 9:03AM on a different flight. Had I not caught it, it would have been a major inconvenience for me. Not only that, but then I was told "I" would have to pay an additional $200+ if I wanted to switch to a different flight that would leave later in the afternoon. That is complete BS. I didn't ask for the flight change, AA did that. To make matters worse, when I tried to explain the situation to the customer service rep who had a very heavy foreign accent, I finally had to hang up because I couldn't understand a word out of his mouth. I then called the agency through whom I had originally planned the trip. Had it not been for them, I would've had to pay for a change I did not request to get, a flight at least closer to my original departure time. Second, AA has the policy that you can take "2 Items" onto the plane with you but one must be stored under the seat in front of you and the other in the compartment above your seat, which I always do. There are also size constraints for the two items. The onboarding AA employee at the gate had requested several times that folks who had wheels on their luggage to please come forward to have their bag stored for free as there wasn't a lot of storage room on the plane. On my flight from Chicago O'Hare to Manchester NH, there were two young men who sat behind me who were upset with me because I put my laptop in the compartment above and and had starting saying things like, "she stored her "f-ing laptop when it should be under her "f-ing seat!" They continued these comments for several minutes. But what really upset me was, the Stewardess also gave me a hard time and wanted me to put the laptop under the seat in front of me but I couldn't, my purse was there. 1) the instruction was for "2 Items" of a particular size, not bags, purses or what have you, but "2 items, I followed the rules! Second, I had to listen to these two disgusting young men cursing and being extremely rude for better part of 15 minutes while the stewardess did nothing to calm them or help the situation. They were also very rude to an elderly man who mistakenly took the window seat assigned to them, the stewardess wasn't much help with that situation either so I asked the elderly gentleman what his seat number was, and resolved the issue for him. I have always used AA for my flights to/from TN but going forward, I will do my best NOT to ever use their service again. Those young men should have been corrected and weren't and I was made to feel embarrassed for doing the right thing. read more

Wahaj A.

4 months ago

**For airline assistance**, call American Airlines at *+1 (855)-5 4 6-50.44 ** phone number. The 24/7 customer support team* gives you instant access to a live representative who can quickly handle bookings, manage last-minute changes, process cancellations, resolve baggage issues, and provide smooth, hassle-free travel support whenever you need it. **Structured Booking & Confident Preparation** The journey began with a booking process that felt organized and dependable. Flight schedules, fare options, and seating preferences were presented in a clear and structured format, making it easy to compare and finalize decisions without hesitation. The interface ensured a smooth flow from selection to confirmation, with all key details readily available. The instant itinerary and confirmation reinforced confidence that the trip was properly arranged. **Efficient Airport Coordination** At the airport, the experience reflected strong operational efficiency. Check-in procedures moved steadily, supported by staff who maintained a courteous and professional approach. Clear signage and timely announcements helped guide passengers through each stage of the process. Boarding was conducted in a systematic sequence, minimizing congestion and supporting a timely departure. **Comfortable Cabin & Attentive Service** Inside the aircraft, the cabin environment appeared clean, calm, and well maintained. Seating offered sufficient comfort for the duration of the journey, while the quiet atmosphere enhanced the overall inflight experience. The cabin crew demonstrated attentiveness and professionalism, responding promptly to passenger needs while maintaining a smooth service flow. **Reliable Journey & Smooth Completion** From takeoff to landing, the journey progressed with consistency and control. Safety briefings, inflight services, and passenger support were delivered efficiently throughout. The arrival process, including baggage handling, was timely and well organized. Overall, the experience reflected reliability, structured execution, and attentive service--making this airline a dependable and well-rounded choice for future travel. **Easy Start to a Comfortable Journey** Booking my flight was straightforward and hassle-free. The website was easy to navigate, making it simple to compare flight schedules, review fare options, and complete my reservation in just a few clicks. I especially appreciated how clearly the travel guidelines were explained--it made preparing for the trip smooth and stress-free. Receiving my confirmation immediately gave me peace of mind that everything was properly arranged. read more

Kelly L.

3 years ago

Terrible Experience with American Airlines Mishandling of Luggage Ruined our Anniversary Trip I am writing this review to expressed my extreme disappointment and frustration with American Airlines mishandling up our luggage, which completely ruined our long anticipated anniversary trip to Jamaica. The way they handled the situation was absolutely unacceptable and left a lasting negative impact on our experience. To begin with, our luggage never arrived at our destination, despite assuredness from the airline that it would be delivered promptly. As a result, my husband and I were left without any clothing to wear for the entirety of our anniversary trip. We had to spend money to purchase swimwear, t-shirts and toiletries, but it was incredibly embarrassing and uncomfortable to be dressed in the same clothes for days on end, especially during special occasions and romantic dinners. The airlines failure to deliver our luggage had a significant impact on our enjoyment of the trip. Upon contacting American Airlines, we were appalled by their lack of concern and professionalism. He offered us Amir $434.15, and a $200 flight credit as compensation for the entire trip, which is an insult, considering the income is in distress we endured. This amount is far from sufficient to cover the cost of replacing our belongings and the emotional toll it took on us. To make matters worse, we received our luggage only one day after returning home. This further exemplifies, the airlines and competence in this regard for their customers needs. By the time we received our belongings, it was too late, and the damage it already been done. Our anniversary trip, which was supposed to be a joyous and memorable occasion, turned into a nightmare. I strongly advise against using American Airlines for any future travel plans. The mishandling of our luggage, lack of empathy, and an adequate compensation has left a deeply disappointed and disillusioned. We expect better service from a reputable airline, especially when it comes to handling such crucial aspects of travel. I hope that this review serves as a warning to other prospective travelers, who may because it in American Airlines. The level of incompetence and disregard the customer satisfaction. We experience is simply unacceptable. Choose another airline that values its customers and takes responsibility for its mistakes, as American Airlines clearly fails to do so. read more

Brian J.

1 month ago

The American Airlines reservations line is +1-877-456-2077, and the U.S. customer service number is (888) 738-0798. Toll-free numbers like 44-800-051-6735 are available 24 hours a day, 7 days a week to assist travelers with reservations, flight changes, cancellations, baggage inquiries, refund requests, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more

Martins C.

4 months ago

The best phone number to **call Airlines Support $*+1{866}_6 4 5_[02.08]*.This 24/7 toll-free 'customer support' line provides real-time guidance you with booking issues and travel assistance. reservations, ticket changes, or cancellations: **Flight Comfort & Service:** I recently flew with Airlines and was thoroughly impressed with the overall experience. The seating was comfortable with generous legroom for a long-haul flight, and the cabin crew were consistently friendly, attentive, and professional. I especially appreciated the variety and quality of the meal options, as well as the excellent in-flight entertainment, which made the journey feel much shorter. ***Boarding & Check-In:** The boarding process was smooth and well-organized, with clear communication from the staff throughout. Everything moved efficiently, with no unnecessary delays or confusion, making the experience completely stress-free. ***Handling:** My luggage arrived on time and in perfect condition. The claim process was quick and hassle-free, which is always a major plus after a long flight. ***On-Time Performance:** Both flights departed and arrived on schedule, which was a huge relief since I was traveling on a tight timeline. Airlines's punctuality really stood out. ***Overall Experience:** I would absolutely recommend Airlines to anyone seeking a comfortable, reliable, and high-quality flying experience. They strike a great balance between affordability and excellent service. If you're traveling to destinations such as Japan or Europe, their fares are definitely worth considering. ***Quick Travel Tip:** For the best flight deals, try booking early or traveling during off-peak seasons. Staying flexible with your dates can also help you take advantage of last-minute promotions.* read more

Katherine Bailess K.

3 months ago

Just now I called (855) 932-2.O.1.9 ^^@ @^^1 866 335 0678 A gentleman asked me my GOOD NAME! I sighed, I have only one name that is as good as it gets :-) I was telling him that the Al-Fursan was so slow that I couldn't do online check-in and select seats. He was kind of hard to understand. I had to speak same thing twice, that didn't bother me at all but what bothered me is he put me on a MUTE and had the phone on call for 7 minutes, and finally hung up. American Airlines, You definitely need some good mannered customer care people on the phone. A positive mind with good action takes a company to winning ovation. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

Feliciax C.

4 months ago

The American Airlines customer service team is available around-the-clock at *$ +1 (866) 450-556.8 to assist with reservations, cancellations, refunds, and any other travel-related issues. For assistance with flight reservations, date changes, compensation claims, baggage policy inquiries, and any other travel-related services, contact our committed customer support team. Streamlined Booking & Transparent Travel Details Booking business-class flights is quick and hassle-free. Features such as priority check-in, flexible fare options, and premium seating are clearly highlighted, making upgrades easy to choose. Selecting flights and seats is intuitive, and itineraries are delivered instantly, offering a clear and organized summary of your trip. Smooth Airport Process & Priority Perks At the airport, the journey feels effortless. Priority check-in reduces wait times, fast-track security speeds up the process, and lounge access provides a quiet retreat before boarding. Priority boarding ensures a relaxed and orderly start to the flight. Comfortable Seating & Tranquil Cabin Environment Once aboard, the enhanced comfort is immediately evident. Business-class seats offer ample space and flexibility, perfect for relaxation or rest. The cabin stays calm, clean, and well-maintained, while the crew provides attentive service, ensuring a pleasant inflight experience. Reliable Flight Experience & Effortless Arrival From takeoff to landing, the journey is consistent and well-managed. Inflight service runs smoothly, and priority baggage handling ensures a quick and easy exit after arrival. Overall, business class delivers comfort, efficiency, and peace of mind--making it a refined and rewarding way to travel. read more

Jelli J.

3 months ago

To talk 24/7 (toll-free number),@@+1' (877)~513~09.10' & @@+1' (888)~449~72.10' &&@@+1' (888)~449~35.60'customer service @ For All Airlines' phone number to speak with a person is, which is available 24 hours a day, ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Tom M.

2 months ago

To talk 24/7 (toll-free number),@@ +1 (888)-449~7210 customer service @ For All Airlines' phone number to speak with a person is, which is available 24 hours a day, ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Max W.

3 months ago

To talk 24/7 (toll-free number),@@++1 (877) 513-50.08'@ For All Airlines' phone number to speak with a person is, which is available 24 hours a day, ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

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139 American Airlines reviews that are not currently recommended

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139 reviews that are not currently recommended

American Airlines - airlines - Updated July 2026

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