I flew into Dallas and then onto El Paso with American Airlines - then a few days later did the same in reverse. My flights were uneventful and though both my return flights back from ELP to Miami were delayed, I was lucky as my travel plans weren't really impacted and I was able to get to my final destination without much hassle, albeit later than planned. Staff at the boarding gates and on the flights were great, rides on all flights were smooth and aside from the delayed flights on my return, everything with this airline on this particular trip was solid. read more

If I could give American Airlines negative stars, I would. This was the worst travel experience I've ever had. I purchased a first-class ticket for a red-eye flight and received none of the basic amenities I expected: no water, no blanket, no food, and no in-flight entertainment. Even the seat pouch was torn, and my phone fell through it. The situation became much worse when my trip was delayed by 15 hours. I was traveling to attend a wedding, but I ended up stranded at Austin Airport with no hotel accommodation, refund, or meaningful support from the airline. To even communicate wiht representatives we had to stand in line for 4 freaking hours. After waiting and dealing with the uncertainty, I was forced to cancel my trip altogether and return home, missing the wedding entirely. For the price I paid and the level of service I received, this experience was completely unacceptable. I would not recommend American Airlines based on this experience. read more

I have to give American Airlines in Dallas 5 stars for this one. At the gate, I saw a young lady who had helped me in the past when I missed a flight going to Nashville. Back then she helped me get on the next flight and really saved the day. She recognized me this time, remembered that I had given her a book, and even gave me a hug. That kind of personal connection and memory is rare in air travel. It reminded me that there are real people behind the counters who care and remember you. Because of that, I am giving American Airlines in Dallas a full 5 stars for this experience. read more

American Airlines - Airlines Near Me - Dallas, Texas

I have given American Airlines nearly two years to improve, but this experience has become my final straw. As the daughter of an American Airlines employee, I have a long and deeply personal history with this company. I have remained loyal because American Airlines has always meant more to me than simply getting from one destination to another. That is precisely why its continued decline in customer service is so heartbreaking. Delays and disruptions have become far too common, but even more concerning is the consistent lack of clear, timely communication with passengers--including loyal customers. I understand that weather, maintenance issues, and other unforeseen circumstances are sometimes unavoidable. What is avoidable, however, is the way customers are treated during those difficult moments. Courtesy, professionalism, and compassion are choices. After my flight was canceled the previous evening, I finally arrived at DFW following an exhausting travel experience. Because I could not access the app to locate my checked luggage, I went to the American Airlines customer-service desk for assistance. Three representatives were behind the counter. I waited patiently while one finished helping another traveler. When she became available, she began having a conversation with the representative beside her while I continued to wait. After some time, I briefly raised my phone to my ear, hoping they might finish their conversation and acknowledge me. When they did, I turned toward the middle representative and asked whether she was ready to assist me. Her response was, "Well, you were on your phone." I explained that I had not been on a call and simply needed help locating the luggage I had been separated from since the previous day. She provided the information, and I thanked her before leaving. As I walked away, I could hear the representatives snickering and speaking quietly among themselves. That interaction may have seemed insignificant to them, but it was not insignificant to me. They could clearly see from my baggage claim information that I was trying to retrieve luggage from the previous day. I was inside the terminal and had obviously just completed a long, disrupted journey. At a minimum, the situation called for basic acknowledgment and courtesy--not sarcasm, dismissal, and laughter. Travelers often approach customer-service employees when they are exhausted, displaced, confused, or vulnerable. Those employees represent the company at the very moment customers need assistance most. A small amount of kindness and professionalism can completely change someone's experience; unfortunately, this encounter reinforced a pattern I have witnessed far too often with American Airlines--poor communication and employees who appear irritated, dismissive, or unhappy to assist the people they are there to serve. I am not sharing this simply to complain. I am sharing it because I sincerely hope American Airlines will examine what is happening within its customer-service culture and do better--for its passengers, its loyal members, and the employees who still take pride in representing the airline well. After nearly two years of waiting for meaningful improvement, I can no longer continue choosing American Airlines out of loyalty alone. Thankfully, travelers have other options, and I will now exercise those options. American Airlines will no longer be my first choice; regrettably, it will be among my last. That decision genuinely breaks my heart because of my family's history with this company. I wanted to remain proud and loyal, but loyalty must be earned and maintained through consistent service, communication, accountability, and respect. I truly hope American Airlines finds its way back to those values. read more

$509 for a 1.5-hour intra-state flight is absolute monopoly pricing at its worst. There is zero price variance between a 7 AM and a 10 PM flight, proving they've abandoned actual logic for a captive market flat rate. You're paying premium international rates to fly on an outdated regional fleet that averages over 14 years old. It is more expensive to fly from Dallas to McAllen than it is to fly to many parts of Europe or Mexico. This isn't "complex fare calculation"--it's a total lack of competition choking off regional travel. read more

American Airlines - Airlines Near Me - Dallas, Texas

Where to start. There is always a learning experience with AA. I recently booked a trip cross country (fully refundable ticket), then fortunately learned almost immediately that I would have to cancel. One option available was to save $5.00 from the $50.00 per bag check fee. So that adds $90.00 to the fare cost. AA refunds the airfare, within the standard time they claimed. That's a benefit. However, the advance baggage fee is NOT part of the refund. It's provided as an AA credit for future bag fees on a future flight (the credit has a 12 month life before it expires). The credit card still has to be paid. Beware, fully refundable isn't necessarily true. NOTE: 8 days after this post. I received another email saying my baggage fee refund is being processed. read more

HORRIBLE! Every time I fly this airline I regret it. They couldn't make an on-time take off or landing if their lives depending on it. And flying first class on American is comparable to flying on southwest. Aside from the slightly larger seat. No amenities. Lame snack like chips and crackers. Gate agents are not welcoming or accommodating ever. read more

One star is too generous. If you're looking to travel with american airline. Expect your terminal to be change at any given time. Within 15 mins there are 3 chances in 3 different terminal in Dallas Texas. Terminal D, C and then A. I was late to my flight. read more

American is utterly broken. Traveling for a once-in-a-lifetime family event, delayed 16 hours from our home airport and then, when we still had the slimmest of chances of being on time, a delay with our second flight (out of Dallas). This is an absolute shit show.... read more

Took me and my family 2-3 days to return back from Turks and Caicos, all we needed was a flight into Dallas and then Amarillo. First, canceled our flight out of Turks, and then once we made it to Dallas and waited 7 hours in an airport just to have it be delayed 4-5 times. Why spend thousands of dollars for an airline that's can't adequately accommodate their customers. Our bags made it to our destination hours before we did... And also, if you have hundreds of people in customer service lines, and little to no accommodation as a result of their inadequate performance, then maybe you should consider cashing out and leaving it to the airlines that can handle it. I hope to never have to take a flight from them again. read more

Come on - your online flight checkin system has a well-known flaw that any small company could take care of in 15 minutes, but has plagued thousands of us. Your system requires that we have supposedly current versions of our phone operating systems in order to check in online. But even if we have the most up-to-date versions on our iPhones, your system still detects incorrectly that we don't, and will not allow us to check in. This results in delays as well as missed flights, when we cannot check in on our way to the airport. I have faced this numerous times, and can't believe you have not fixed this yet. It is simple and basic and fundamental. Do a search and you'll find thousands of us have to deal with this and get it fixed now. read more

It is with the utmost frustration that I write this complaint, if I am not contacted and refunded or provided a travel credit for this terrible experience of a 4+ hour delay I will be filing a complaint with the Department of Transportation, the Better Business Bureau and will be encouraging my frequent flyer friends and family members to never fly American again, and write their own negative reviews of their own poor quality experience with your customers service team members. I am expecting a response within 48 hours. My flight from Dallas to Mcallen was set to depart at 5:55pm and arrive in MCallen by 7pm, I had made prior arrangements to be picked up from the airport and driven to my final destination that afternoon. The flight did not take off from Dallas until 10pm, arriving at Mcallen 4 HOURS AFTER ORIGINALLY SCHEDULED. This is not only majorly inconvenient and costly for your customers and all fellow passengers on the majorly delayed flight, but UTTERLY DISGRACEFUL that your team would not offer any sort of compensation/ refund/ flight credit or accommodations for us. This demonstrates complete disregard for my valuable time, money and well being. If your aircradt was having maintenance issues, perhaps you shouldn't be using it to book flights on. It sounds like you, Boeing and your mechanic techs need to get it together. Embarrassing. DO BETTER. I will be sending you my total cost of my expenses and EXPECT A FULL REFUND MINIMUM! @americanair read more

See all

I want to recognize Shakeel, a wonderful customer service agent at DWF Airport. Our flight from XNA was delayed, which meant we were going to miss our connecting flight at DFW. The agents at XNA rebooked us, but when we arrived in Dallas, I couldn't get both of our boarding passes to load in the AA app. Thankfully Shakeel aka superman in my book - stepped in. He quickly got both me and my minor child checked into a completely full flight (aa3301), secured seats close to each other, and made sure we were able to get on our flight home. His kindness, efficiency, and calm under pressure made all the difference. we are truly grateful. The man is a rockstar!!! read more

They delayed the Dallas - LA flight 1084 Jun 24th 2025 for 7 hours and flight attendants were making fun of the passengers. When I said "it's not funny", one of them from the first class told me to shut up. The worst company ever... read more

Dfw is a beautiful airport. Flew AA from jfk to El paso with a layover in DFW. The flight out of JFK kept getting delayed. Notified my connecting flight was also delayed. Got to my gate, to find out it changed. Keep in mind, the new gate was clear across the airport where we had to to take the sky train. Finally boarded and sat on the tarmac for at least an hour. Arrived at el paso about 4 hours later than planned. The return trip from El paso to DFW was flawless. Get to our stated terminal to find out it was changed to another terminal clear across the airport. I firmly believe it's an American Airlines issue, not a DFW issue. I'll never fly American Airlines again. read more

What could improve? The manage of their flight departure times. My flight was delayed about 20-25 minutes from Wichita on 10/31 because of the air traffic in DFW where I was headed. I had a 45 minute layover, which has always been workable for me. However, when I arrived at the gate in DFW, it was already closed, as it was 10 minutes until the flight departed. I realize they post the doors close 15 minutes before departure, but my lateness was a result of their flight management. You can't tell me that this day and age they didn't know that my flight had landed and that I would be on my way to the gate in DFW. They did book me on a later flight which I was grateful for...until they announced that they were moving back the departure of that flight to allow late arrivals to make the flight. I am NOT happy. I'm done with American Airlines. read more

if I could write a review with 0 stars I would. The planes are run down, nothing to distract kids, small seats, over priced, and never on time. absolutely ridiculous. they don't compensate you for anything when it's their fault!? they shredded our bag, and lost our luggage read more

I was delayed out of DFW to San Diego, over an hour. I spoke to gate representative and was told it was due to maintenance, no other flights available. I called AA and spoke to 3 representatives for over 90m, on two occasions, I asked to speak to supervisor and they hung up on me, one representative told me "it's only an hour delay". I'm missing a connecting flight out of San Diego and they don't care one bit, got a generic email apologizing after I complained and still waiting to leave DFW, it's now over an hour and a half delayed. AA is trash, customer service is even worse, and they have idiots answering the phones who have no clue how to resolve any problems whatsoever. read more

This is the Worst Airline Ever They lost my luggage and canceled my flight. Don't use them read more

American Airlines - They kept on delaying the flight until they eventually canceled it. - Airlines Near Me - Dallas, Texas

We had a dreadful experience of an Aer Lingus flight EI 563 on 21 June 2023 which was late by over an hour. We talked to no less than 5 Aer Lingus staff to seek help. They all claimed it was not their problem despite it was Aer Lingus flight delay. Yes, it was my fault because I should not have taken Aer Lingus. It is in situation like this, you discover which is an inferior airline. It is also time to discover that my loyalty to American Airline is all worth it. In the absence of idea, I called American Airline using their member's phone number 1-800-433-7300. I explained the unfortunate helpless situation in Dublin Ireland. Being stuck at a foreign airport with no helpful staff, not Aer Lingus, not DUB airport staff. The AA agent understood my problem, she was able to give me 4 new tickets with no cost simply trying to help my family out. She was wonderful, courteous, professional and empowered to make the decision to give me 4 tickets. I am indebted to AA and I am happy for being a AA members for all these years. read more

American Airlines - Free ticket for 4 of us to return to USA after Aer Lingus failed us. - Airlines Near Me - Dallas, Texas

This airline is horrible. Do not fly American. We've been stuck in Dallas for two days and looks like we won't make it out tomorrow. Weather is moderate and everyone other airline is departing. Little drizzle and they try to blame the weather so they dont have to accommodate you. Had to pay for hotel rooms, ubers and hang out by the airport hoping to catch a flight. This has been a horrible experience. read more

Here is an email I sent to VP Kimberly Cisek via a survey AA sent to me via email. ( I also posted on AA FB page, unfortunately can not post pics in their page): Miss Cisek, I am informing you of a horrible experience I had with one of your employees. Please see attached photo as well. On Sunday August 25, 2024, AA 1111. Please see attached photo as well. An announcement was made before pre-boarding that passengers only had to show their passport and not their flight ticket. My companion utilizes a cane, so I pull her carry on and a small backpack, along with my own carry on and my small backpack. My companion was ahead of me and her picture was taken, etc. Now I'm next, your employee said to me to get out of the line and go in front of the counter. I did so, and asked her why. She replied your passport is not signed. The nice gentleman behind the counter intervened and said, oh here is a pen for me to sign. Meanwhile your employee was allowing other passengers to board while I'm still behind the black rope waiting for her to let me board. She was ignoring me, so I finally asked her, Are you going to board everyone else before you let me on? She said I had to wait, finally she took my passport and then said you have too many bags. Me: you just saw who I am traveling with and you saw I have her bags and you would not allow her to take any bags when you delayed me. It's that moment I informed her I'm first class. She was irritated and said, No your not, I don't care what your ticket states. I said, excuse me? What is your name? She would not give it to me and she had no name tag and her badge was backwards. I said again about 3 more times I wanted her name, she refused! Then, she was going to give me back my passport and deliberately dropped it on the floor!! I said to her, really... really you just dropped my passport on the floor. AGAIN I asked for her name, she refused to give it. The nice gentleman came to me and told me her name is ESTHER. She seemed to get more angry that he helped me out and said something to him (not a positive thing). I then snapped a picture of your employee ESTHER, so there would be no confusion of whom I am complaining about. We were in the pre-board first class line and literally the first ones in line. Why was I, a first class purchasing customer treated this way? NO customer should be degraded or humiliated in this manner. Needless to say my flight was ruined by her lack of professionalism and customer service! My companion told me to wait after our vacation to write a review, so my vacation would not be ruined. What is going to be done about this situation that your employee ESTHER caused? (I then signed and gave my phone number) At least here on YELP, I can post pics read more

American Airlines - Should be fired!! DFW AA employee ESTHER!! Unprofessional, lacks customer service and rude! - Airlines Near Me - Dallas, Texas

Customer Abuse Headquarters We were pleased with the air crews, pilot skill & flight attendants. But when the flight was delayed by DFW forced to fly in circles,eventually forced to land in Tulsa to refuel, and then finally land at DFW four hr past landing time, it was only ridiculous. Too late for the 180 passengers to find anyplace to eat. American was grossly understaffed with maybe 3 customer service reps to field customer requests for food & hotel vouchers, ALL of which were DENIED with disregard, hatefulness carelessness. Never before on any has any other airline been so selfish, so inept, People were told NO HOTELS, had to sleep on chairs, in the floors, all night until the morning flights finally came and took them to destinations. We will never fly this airline again. Totally unprepared and UNWORTHY is this airline, unable to help customers when they are at fault. It is their policy to reject people & abandon them on the ground. In the air, the pilots & flight attendants were wonderful, but on the ground, the irritable unprepared American crew is easily disengaged and useless. This airline, not again. read more

My uncle is an amputee and his electric scooter stopped working when we arrived in DFW August 19th. The porter assistant brought a wheelchair chair and assisted him all the way to my car. A week later he was flying out and had a minor injury during his stay in Texas that limited weight on his right arm which made it hard for him to lean on his scooter or walker to move his right prosthetic leg. The porter assistants once again stepped up, helped him to his gate and into his seat. They were amazing and helpful and very nice and respectful!! I was worried but they assured us they had him. Thank you so much DFW Airport porters and assistants!! read more

Had a layover in Dallas, Tx. The grounds crew left a bag of mine out in the rain. I'll have to dry clean my shirts because of this. I contacted American Corporate. They issued an apology. Looks like I'll have to file a baggage claim. I rarely fly American. They are no longer a good airline... Delta does a better job with this kind of stuff... read more

Just a joke. I have fliwn AA to Alabama 3 times in the last Year and every flight has been late or delayed. We are currently in route from Palm Springs to Montgomery Al. First leg to Dallas was delayed. Leg from Dallas to Montgomery was delayed 3 times with 3 different gate changes and our seats were changed 4 times. There is no defense against stupid and AA wears the dunce cap. read more

worse airline ever , all the time delayed , no space for legs , changing door often at last minute that is s big inconvenience when you have to walk on the other side of the airport and loosing luggage - Over the years this company went down , does not care about their clients it is all about making money in the worse conditions read more

They sent flight changes to the wrong email, even tho they had our right email leading us to miss our flight, blamed us, and wouldn't give back a refund after being shown proof that we gave them the right email. screwed all our flights back and now currently stuck in the wrong state at a hotel that they also refused to give us a voucher for. read more

There were only 2 lines for check-in, one said "step2" and one said "special services". We lined up for 30 mins to be told that we're at the wrong line, that we had to use the special services line. What does "special services" mean? We're flying internationally, and there was no indication that international travellers should use this line. International flight has no relation with ANY SPECIAL SERVICES. Also there is no employees going around and instructing travellers which line they should line up. It was SUCH A POOR SERVICES!!! read more

American Airlines - There is no saying that we have to use special services line if we're flying internationally - Airlines Near Me - Dallas, Texas

Christmas Eve Day was a disaster with the grounding of aircraft. They weren't any better than Southwest during their Christmas holiday breakdown in operations. This was a mechanical problem with AA on Christmas Eve day and no concessions were made. Weather was not an issue that was originally told by AA gate agents. It was mechanical. I was late for meeting my Dad in the ICU. read more

Horrible experience on Christmas Eve 2024. Our initial flight was delayed 3 hours, then sat on the tarmac another hour before taking off. This caused us to miss our connecting flight. When we finally got rebooked on a flight to our destination, American Airlines delayed our flight ever 30 minutes until it was finally CANCELED at 10:00 PM on Christmas Eve night!!! We had to rent a car and drive 4 hours to our destination (that we had booked a flight to!) STAFFING WAS EXTREMELY LOW. DFW Airport was a madhouse, with hundreds of folks stranded on Christmas Eve night. I WILL NEVER PURCHASE FROM AMERICAN AIRLINES AGAIN. read more

I always fly American Airlines and 90% of the time first class. The food is hit or miss but probably one of the best airlines to fly if living in the DFW since it's their biggest hub. Just thought I would be funny and post the food. This flight food was not that bad this trip. Plane was clean and the Wi-Fi was working well. Watched a funny movie and had Sea Bass and A Pasta dish. Add a few Disaronno and cokes and it was a good flight. Customs is another story...lol. read more

American Airlines - Sea Bass - Airlines Near Me - Dallas, Texas

See all

if you miss a connecting flight due to their error you are out of luck. the pilots of the connecting flight will not wait even ten minutes, even if there are 10 passengers to destination. crew are great people obviously being squeezed by sociopathic management. read more

Showcasing the most unprofessional and horrible service! Absolutely pass on American airlines.

if you are flying American Airlines you want to avoid Dallas Ft Worth terminals! Absolutely he worst customer service ever! Customers with disabilities are completely ignored and left to fend for themselves. Ordered a wheelchair for transport, gate to gate & nobody showed up. If you are lucky enough to get a trolly, the people operating the service are rude & always screaming at customers. I will either fly a different airline or avoid this place like the plague! read more

Will be avoiding this airline for all future travel. We recently got back from a trip SLC to MIA, a hub airport for AA. You would think in a hub, they have their scheduling, crew, and quality at top functionality. traveling to Miami had no issues, beverage, and snack on board were fine. Chairs were a little less than comfortable for a redeye but manageable. In flight entertainment was accessed by free WiFi, the quality wasn't high. Upon our returning flight scheduled for 7:45 Pm, literally seven minutes to boarding they notified us. We did not have a crew. Telling us our crew would be available in an hour Due to storm delays. Once our crew arrived over an hour and a half later, we were preparing to board again. 10 minutes before boarding we were alerted that our first officer had timed out And they were searching for a new one. Within 45 minutes of this announcement with no warning or information, our flight was "rescheduled" to 6 AM. An announcement was made by the gate agent that he would not be assisting anyone on our flight in rescheduling or errors. And they were to be working on getting the following flight out of the gate immediately, who they themselves were already an hour and a half delayed. There was a mad rush to the customer service desk, where only two people were working. We were one of five flights canceled and rescheduled within 30 minutes in the same gate area. Now, at 10:30 PM we Joined over 350 other people in line to get any kind of assistance with a hotel, meal vouchers, rescheduling and some full refunded. One customer service agent walked down the line and told everyone they were sold out of hotels and we would have to pay out of pocket for that and "pray for refund that is not guaranteed". When numerous people told him the Department of Transportation required them to at least get us a hotel and meal vouchers, he said "I guess you could interpret it that way, we may not interpret the same." With discussing the people around us, we ended up calling the 1-800 customer service line and waiting to speak with someone there. My husband was able to get them to book us a hotel for the night we did have to pay for our own transportation to and from, as well as a meal voucher each. this was well after midnight. After spending over $95, due to surge pricing with all of the people trying to leave the airport after cancellation and delay, we made it to a hotel where we were only able to sleep for 2 1/2 hours as we had to be back at the airport by 4 AM (with another $30 Uber) We were incredibly lucky that we were still able to get home with our 6 o'clock flight, which we had little issue with. Numerous people on our flight did not get a hotel and were left to sleep on the floor at the gate. Including families and the elderly. However, there were many other people in line with us that had fully canceled flights, and were told they would not be home for another day, maybe Two. Our travel day ended up being 18 hours of hell. We will not be booking anything with American Airlines again. We had six points that I highly recommend American Airlines review to further their business and to make sure these events do not continue to happen. 1. Learn to build a basic schedule. How can we have a first officer "time out" an hour into our scheduled flight time? We were going to land an hour in to let him get off? 2. Alert customers of delays and issues with ample time. We were notified of issues each time within 10 minutes of our expected departures. 3. Be upfront about crew arrivals. We were told our crew was landing at 8:13, and we would depart at 8:20. How does that work exactly? They just jump off their plane and run right over? They don't wait for their plane to deboard and then walk across the airport to us? 4. Utilize your gates better. We had 3 flights booked in our gate on top of each other and all causing the other delays. There was no room for anyone to wait for AA to solve their problems. 5. Have more than 2 customer services agents in your entire terminal. The line for service was at least a 3.5 hour wait. They were also less than understanding or patient with us. When I became emotional over being away from our infant for a whole other night, missing work and having to pay another day for a sitter, the customer service told me "its not worth being emotional over". 6. we have still not received our refund for the over $120 we spent on transportation to our hotel. We don't know if we WILL be refunded. And bonus: don't take pride in your Inability to function as an airline. They literally had "seize the delay" as a tagline for their executive level lounge. Which we had to stare at for over an hour while we waited in the mile long customer service line. read more

Thanks to American Airlines for taking me To Las Vegas, Flight good and what's up with the negative reviews?

Despite an absolute nightmare experience due to unexpected weather, my flight was cancelled at Dallas Fort Worth airport. Arlene at customer assistance was immensely helpful & professional. She has the patience of a saint. Joy at baggage assistance was also tremendous, as she was able to help secure my bag after having to book a new flight with a different airline. Shout out to Iris who was guiding me on customer service all deserve a raise! Thank you thank you DFW for the great customer service read more

American Airlines - The line went of forever. It took well over an hour to get to the front. - Airlines Near Me - Dallas, Texas

See all

constant delays, gate changes, cancellations. Flew AA for years due to affordability and convenience . Will continue to pay extra if I have to and continue to fly Delta. let's be honest though, all domestic airlines kinda suck. read more

Absolutely terrible. my flight came in late from Jackson Wyoming due to icing conditions and we arrived at our gate in dfw just 2 minutes after they closed the door. these two ladies at the front were questioning us, acting like we were crazy. They were telling us that they couldn't accept us on our flight even though there were ten people missing off of the flight. they were saying that they couldn't do anything about it even though they didn't even try to do anything, they didn't notify the pilot, check to see if we could get on the flight, didn't let us through because of the circumstances, or even notify any of the people working on this plane, even though they could have done something. These two women, especially the one in charge deserve to get fired because of the lack or care or effort that they put in for us to get on our flight after we were just 2 minutes late. never again!! read more