The Dallas crew for Southwest Airlines was great! Snacks and drinks provided with friendly service. Though, I'll admit that lately I'm not happy with Southwest charging for picking seats and just all around the recent changes. Personally, I hadn't flown with them in a while and went with a competitor. This flight did remind me why I enjoy the airline - the friendly staff! read more

Southwest Airlines - Dallas Love Jax - Airlines Near Me - Dallas, Texas

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I used to be a SOuthwest fan, to be honest. My experiences had always been good. No complaints. That is, until three years ago when I paid for my mother and I to take different flights from our respective cities to meet up in Boston, so I could treat her to a visit with a sick cousin she hadn't seen in 40 years for her 75th birthday. Long story short... I have to use a folding cane when I travel and need chair assist for airport mobility. I have two major health issues which do not allow me to freely move about without becoming so exhausted I literally cannot function. Cancer treatments can be brutal. As I boarded the plane in Dallas, a man was sitting in the aisle seat of the very front row. I boarded first and was trying to put my carry on overhead when this man suddenly started griping that I hit him with my cane. I felt NOTHING. how I could have hit him and not even felt a bump, I will never understand. I apologized to him and continued getting settled in. He kept griping that I was careless and carrying on like I had murdered his mother. I don't know what was going on with him, but it was way bigger than my supposedly hitting him by accident with my aluminum cane, which was hanging on my wrist by an elastic string. After getting settled in, one seat between he and I, another man came and sat in the seat between us. I leaned in to him after he got all seated and told him, "I don't know what that fella's problem is, but he sure has an attitude. Watch out." I whicspered this to the man, so the other fellow with the fly in his ointment could not possibly have heard me. Just then, the man of whom I was speaking got up and walked to the front of the plane. Before too long, a couple of the airline employees approached me and asked me to leave the plane! I was dumbfounded! My 75 year old mother was due to meet me in Boston and these people want to gum up my travel arrangements? I literally said nothing. I just got up and disembarked. No complaining. No arguing. NOTHING. After getting off, I asked to speak to a manager. When she finally showed up, I asked her to please tell me what I had said or done that merrited my being taken off the plane. All she said was, "If our attendants feel you need to be removed, we remove you. Period." I insisted on a better, more thorough explanation. NONE was forthcoming. I wound up stuck in a hanger ofr hours, without food, being a sever diabetic who has serious issues when my sigar drops low, which is why when I travel I try to prepare for every possibility. I never in the world expected this to happen. Again, long story short, I wound up having to call my 75 year old mother on her borthday and tell her I was going to be several hours late as I had been removed from the plane, without explanation. What else could we do? Long story short (again), I have NEVER been back on a Southwest plabe since. I literally get hives just thinking about trying to use that airline. That experience was so tramatic that I STILL have nightmares about it and what could have happened. Not only am I a diabetic with leukemia, I am also a 40+ years in ministry ordained minister! That is why I gave them absolutely no issues when they asked me to get off the plane. I believe in trying to live Christ-like. I have a SOuthwest - Chase credit card and have accrued many, many, many travel points. I won't even use them to fly for free as I am terrified that I may be trying to go somewhere and I will once again, com pletely without cause or explanation, be removed from my flight. I STILL have no clue what was said that made these people do me as they did. I can only speculate. Honestly, and you have no idea how much I hate to say these words, I have to wonder if it wasn't race related? The man in question was black. So was every single Southwest employee I had dealt with. I have wondered over and over again if that man didn't falsely claim I used a racial epitath or something. Being married to a person of color, and having decades of ministry which has included preaching in as many churches of color as "white" churches, I am not even remotely inclined to that. Not even remotely. But that would be the only justifiable accusation I could think of for the treatment I received. I can't imagine any other reason. When my sugar drops I can get extremely irritable and easily angry and frustrated. I carry glucose tablets with me to try and prevent this from happening. I did have one issue years ago while taking a Southwest flight that involved me being in very bad spirits due to a hypoglycemic incident. I was travelling with my spouse at that time, so ultimately I was able to get access to food which resolves the blood sugar issue within about 30 minutes. I have wondered also if they didn't somehow blacklist me over that incident and therefore, any accusation would justify their doing what they did. To this day, I HAVE NO CLUE! I still cannot get the trauma of this event out of my head. read more

I make it a point to compare the prices of my Southwest fares against other airlines' prices. I never imagined a day like this would ever happen. Southwest Airlines has done many things to keep their prices lower than the rest. For many years (up until 2024) they were not a member of IATA (the International Air Transport Association) which meant if your flight didn't take off, they would only look for a comparable flight on their airline only. The tickets used to be worthless towards travel on any other carrier. Their reservation system online is very difficult to use. I used to review airfares regularly and would rebook my reservations when fares would be reduced. Doing so is extremely difficult and there is the risk of not being able to retrieve the original flight booking if the cancellation doesn't allow you to move forward. The online reservation does not let you put multiple one way flights on the same reservation (for example a flight from Los Angeles to Reno and a return from Las Vegas to San Francisco). Lastly, they have limits on the number of refunded reservations you can use towards the purchase of a new reservation. Sometimes I would accumulate credits as low as $1. Why shouldn't I be able to bundle these? I don't see this as the airline of first choice in my future. read more

This is an official YRU downgrade: Southwest use to be great (10-15 years ago). Some of you reading this know this. They are now just like every other carrier.... That said; I am officially downgrading my position with them. They are no longer my favorite domestic carrier. read more

Southwest at Dallas Love Field is as good as it gets. The airport is spacious, the signage to get to your flight is amazing and the airport itself has lots of dining options (including Whataburger). The feel of the gate area is just more open and bright in comparison to a lot of other Southwest gates. And the southwest team is great about communicating the boarding process which is easy AF, but for some reason, people just don't get it. A is before B and C people!!! At least for now. read more

Southwest Airlines - Two Napkins! I feel like royalty! - Airlines Near Me - Dallas, Texas

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All the boarding changes you have made recently have absolutely, negatively affected me as a decades long A-list preferred client. I've flown millions of miles on Southwest for over 20 years with never a problem. It is now the worst f'ing airline I've ever been on. Changing carriers! read more

Southwest Airlines - Airlines Near Me - Dallas, Texas

Do better Southwest. I paid extra to pick our window seat, and there is no window!!!!!!! read more

Southwest Airlines - NO WINDOW! - Airlines Near Me - Dallas, Texas

Just got my luggage back. It was damaged, looked like someone tried to claw their way in. Brand new suitcase checked at DAL without any damage. Called southwest and they told me to go back to STL to file a damaged bag report, even though it was declared damaged at DAL for some reason. They told me to go through a supervisor since the agent at STL told me they can't do it. So, we turned around and came back to this airport to talk to baggage claim support and they wouldn't file a report. The supervisor came and wouldn't do it for me. Now I'm left without a suitcase and no way to buy a new one. $50 voucher for Southwest won't get me a new suitcase back. Hope Southwest can get their stuff together! read more

Southwest Airlines - Airlines Near Me - Dallas, Texas

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It is exactly what you expect from Southwest. Not exceptional service. To get the better seats you pay $80 a piece, which we do because we want to sit by our carry ons. BUT flying into Dallas Love is a much better experience than DFW. Check out my Dallas Love review. Southwest has grumpy workers and unprofessional at the gate. I witnessed them talking to those around me. On the plane the service is professional and friendly. read more

Southwest Airlines - Airlines Near Me - Dallas, Texas

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Trash airlines had to wait and hour for a crew member... trash airlines trash pilots trash all around read more

Southwest Airlines - Airlines Near Me - Dallas, Texas

Baggage handlers are so lazy they throw the bags around, the have covers on the carts when it rains and they don't even use them. Sad group of employees! Carrie on when you fly! read more

Southwest Airlines - Poring rain and everyone's luggage is getting wet and the bag handlers really don't care. The customers are getting screwed! - Airlines Near Me - Dallas, Texas

This corrupted airline steals your money, they lowered the size of suitcases allowed to fit, forcing you to have to check them, and they don't respect your time constantly delaying flights and not giving you any update on what's going on do not fly on this airline ever, unless you want to miss a flight, and like to waste your time just sitting around read more

Southwest Airlines - When you're supposed to be departure in three minutes and you haven't even boarded - Airlines Near Me - Dallas, Texas

4pm. 20 minutes before our flight after waiting 2 hours for boarding in DAL , SWA would not let us board bc they said we only had 16 mintes to transfer planes in Orlando which to me sounded doable. The only 2 options was to go to Chicago and arrive the next day at 1245 pm with no hotel offered, or get dropped in Tampa 200 miles SHORT of our destination and we would be responsible for a rental car and gas that cost us over $200. We are seniors and staying up all night is out of the question. Driving at midnight was a chore also at our age. The vouchers had to be applied for online and came as $100 each towards another flight; didnt cover the rental car or our time. Highly doubt we want to risk flying with an airline that dumps you off anywhere but your destination. read more

We booked our intl travel with China Airlines and the connecting flts between DAL to LAX and vice versa was unfortunately with SW, their sister airline. Our experience beginning from the check-in counter and throughout our flt with SW on both the departing and returning trips was horrendous. Customer service is the worst. Especially compared to our China Air experience, it's night and day. I will avoid Southwest like the plague. This airline is beyond repair. read more

I've always flown and loved SWA. Not anymore! From everything being self serve, standing in line to check your bag, paying extra for decent seating, paying for baggage, and higher annual fees for credit card. SWA is no longer convenient or more affordable than other airlines. It's a hassle to fly with them. read more

I can't describe adequately how scummy these corporate trash dogs are. Money money money. Eff the customer We selected our seats long before the day of the flight--paid extra. Then, hours before our flight, these I'm imbeciles refunded our money and changed our seats without our consent. That would all be well and good but we chose to pay more for a reason. I'm 6 foot 7 and need the extra legroom. And because these filthy mongrels only care about stuffing as many people as possible into their tuna cans, the seats are only suitable for hobbit runts. Meaning my 2+ hour flight was now miserable despite my wife doing everything correctly and on time Their customer service is a misnomer. They are doddering fools like the rest of Southwest This was the first time I flew southwest in over a decade and this was my experience. I will never fly them again. Instead I'll go with any other airline that isn't run by slow, lazy children. I hope you join Spirit in airline hell, Southwest read more

Southwest Airlines is usually a hit or miss. My overall experience is that they're mostly hits. There have been a few flight delays, but not bad, which is why I've flown with them more than any other airline in the last few decades. And I'm thankful for Southwest on this last run. Party of three layover at DFW with American Airlines. Thing is that connecting flight was cancelled (due to weather, not their fault) and the next available flight wasn't until the next day. No way in h377 I was gonna spend my 50th birthday night at the airport. I looked up MSY flights via Southwest and boom: score! Made that DFW-DAL Uber run to get on that flight. Came through with time to spare. Weather delayed our flight an hour, but we still arrived at our destination with plenty of time to start celebrating the birthday week! Whatever we paid for the flights was worth it. So yeah: Southwest saved the day! And they remain my preferred choice for travel... read more

Southwest Airlines - Airlines Near Me - Dallas, Texas

I have been a Southwest Air flyer since the early days of welcoming ''smiles, drinks, and hotpants'' in the early 70's.  Times have changed and so has SW Air.  Approaching 80, I've found our favorite airlines as mediocre as the rest and they seem fine with that.  It's like losing an old friend though I still have time to make new ones. Canceled and delayed flights w/o any consideration. What used to be banked cancellation funds for a future flights now goes into the company funds. No longer the friendly plane in the sky anymore. Eveything that made them special is gone and they are just like any other. read more

Southwest customer for 40 years, loved the service, perks, and employees. Free Coffee and juice at gates, drink ticket rewards, friends fly free tix, awesome to fly in the 70's - 90's. SWA is just another Spirit Airline now with terrible service, ridiculous fees, and overpriced tix. Canceled SWA credit card and bogus rewards account. Fly AA at DFW these days. read more

I used to love Southwest. But ever since they changed their boarding, seating, rewards, and luggage policies they are just as terrible as American. They forced everyone in Boarding Groups 7 & 8 to gate-check their bags. Only for there to be room for at least seven bags in the overhead space and my seat was only halfway down the plane. And I'm not even counting the space that was empty in the "reserved for extra leg room" bins. When I called this out, the flight attendant said they "anticipated" it would be full and that's why they forced us to gate check. I do carry on for a reason. I've had bags lost and/or damaged in the past. If they had not started charging for checked bags, they wouldn't have these issues. People who want to check bags would and those of us who don't wouldn't be forced to. I flew Southwest because their policies were better. They aren't any more so don't deserve any loyalty. The only reason for 2 stars instead of 1 is that when your flight is horribly delayed, at least the app is easy to use to change your flight. And half their flights are delayed now, despite these policies being made so they can leave on time. Or at least that's the garbage I was told as an excuse for why they forced us to check bags. read more

There are thieves hacking into Southwest's Rapid Rewards Accounts and booking flights. The site it poorly secured and easily hackable. My Rapid awards account was hacked...TWICE! Two flights were booked in my name. The hackers then immediately cancelled the flights and then transfered the flight credits into their names. I was able to contact a customer rep to report the fraud and cancel the criminals' flights before take off. My card was still charged $766.03 by Southwest. Southwest issued an apology for my inconvenience and requested that I fly with them in the future. So unprofessional. So rude. So inconsiderate. I rather catch a greyhound bus than to fly Southwest again. read more

We love this airline, Southwest Airlines always gives us better prices and easy for booking tickets fit perfect on our time. The flight attendant always so nice and friendly and trying to help you whenever you need. The airplane nice and clean. We really enjoyed every single trip with them. read more

Love SWA minus WiFi sometimes LOL. But this new flight billboard system at the gate as you exit is a vibe! Thank you for bringing tech to the forefront. read more

Southwest Airlines - Airlines Near Me - Dallas, Texas

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Here's the problem they let me book a flight that overlayed so I missed my overlaying flight I get an email saying that my flight has been rescheduled for 6:20 am no compensation for this hole thing just a rescheduled flight at the earliest freaking time as I'm trying to find a place to fucking sleep in the cold loud airport I have no way to get a blanket because the only place that has is is the Amazon self check thing that's locked and so open time on it as well not to mention Besides the point if you guys are gonna not gonna help ppl out and at least give them a hotel room to stay the night or anything then make your airport comfortable I've been here since 8ish and it's currently 3:32 am as I'm typing this wanting to sleep but can't and no I'm not sleeping on the damn ground I payed 500ish for these damn flights and get treated like a damn dog because you guys fucked up and let me end up getting detached from my next flight and absolutely do not try pinning this shit on me I'm the customer I'm not the one making these flights available for ppl to get do better for your customers don't end up like spirit We aren't dogs make comfortable couches for ppl to sleep on instead on making them sleep on the floor read more

constant delays and misconnections. staff are poorly trained and give you excuses that are easily debunked then just say: that's the reason I was given. no proactive initiative to avoid delays or help passengers, denial of legal rights for accommodations when delay is over 24 hours. I was at the gate during boarding but they had given my seat away. the reason they gave me is that "they thought I wasn't going to make it". others from the same delayed southwest flight got to the gate after me and still had their seat. read more

My wife and I flew from Tucson, AZ to San Diego, CA on New Year's day to attend the Holiday Bowl on 1/2/2026. Our flight departed Tucson at 9:05 AM, approximately one hour later we were near the San Diego airport when the pilots were instructed by the San Diego flight tower to turn around and return to Tucson International Airport, where we remained for several hours until we were placed on a diverted flight and made the hour trip again to San Diego, finally landing and exiting the plane. On our way back this morning 1/3/26, we had an 8:30 AM flight to return to TUS. We arrived at the San Diego airport 2 1/2 hours before our flight. We stood in line outside at your SW Airlines Skycap check-in area for an hour. There were ten stations there, yet only two skycaps were present to assist the throngs of passengers. You should have seen the inside ticketing/check-in area where passengers were trying to check-in, obtain boarding passes, and check luggage! Upon returning home this afternoon, my wife received a $100.00 travel voucher via email. All I received was a lousy survey from SW Airlines. I have been a Rapid Rewards member for many years and even used points for one of the flights. E-mails to two corporate officers went unanswered. Would you feel valued? They need to change their name to SouthWORST Airlines! read more

Southwest Airlines - Airlines Near Me - Dallas, Texas

My Southwest Airlines flight out of Dallas was very good to me!! Flying out of Dallas Love Field Airport, I had an early morning flight back to the Bay. A quick and easy boarding process, and I had the whole row to myself!! I got some good sleep on that flight!! Also love the free checked bags and good pricing when they have their deals going on. You usually can't go wrong flying Southwest!! read more

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This review is for the Southwest Airlines the crew at Dallas Love Field airport in Dallas, TX. Gate 18 for Southwest Airlines was in large part friendly, but a bit disorganized & rude to a wheel-chaired passenger & their Southwest attendant in front of me on 6/4/2024. Earlier while we were sitting in the lobby area, one of the podium guys said, "They changed our computer so everything is jumbled all over the place." Really? The captain, first officer & flight attendants aboard Flight #588 to Fort Lauderdale are all aces in my book! Signing off at 31,000' in the air. read more

Southwest Airlines - Jack & Coke. "Free" with business select. 6/4/2024 - Airlines Near Me - Dallas, Texas

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Southwest used to be great and a nice enough alternative to pricier airlines. It's not just as expensive if not more. Only you don't earn free upgrades to first class and you can't earn free rewards tickets for the majority of international travel. read more

Poor customer service at this location. Everyone looks like they hate their job and they take that out on their customers.

For a little context, I've been flying with this company for almost 20 years and have been a Rapid Rewards card member since 2013. I can't believe how I've been watching this company go down the drain over the past couple years. I'm a larger customer, over 6 feet tall and over three hundred pounds, and over the past two years it's been harped on by the staff more and more, I've watched them try and nickel and dime their customers, jack up the prices, and over all they're turning into the same kind of crap I've avoided with every other airline out there. I regularly take this same flight to go visit my home town, and a flight that used to cost about $250 on a bad day with A1-A15 boarding round trip is now going to cost double that BEFORE they try and say I have to pay for an extra seat that "Might" get refunded if the plane doesn't fill up. Mind you, I tend to sit near the mid/back of the plane anyway because I know it's not ideal to sit right next to me anyway and I pick an edge seat knowing my knees will be bashing into everything. So, why am I writing this now? Because it's getting worse, and it's about to make me cancel the card I've had for years and just go with a competitor, because there's NO value with Southwest anymore. My card member rewards are downgraded as of this year, my flight is costing me more just to get there, I'm being hounded to buy a second seat and they "Might refund it" I Really, truly hope whatever insanity has taken over this company gets washed out in the coming months. I'd love to keep giving them my money, but American at least doesn't pretend they care about me as a customer. And by the way, Yes, my ass DOES fit in the seat. read more

Basically, I'm sad to be paying so much more for less and less benefits. My direct flight destination was eliminated, 2 the free bag policy was eliminated, the open seating arrangement was eliminated, the cost for flights have increase significantly, and the little bag of pretzels adds insult to injury. I know the industry is facing headwinds and companies need to make adjustments to survive. But it is hard to swallow all the losses while paying more and experiencing reduced benefits and longer flight paths at the same time. read more

The Southwest experience at Dallas Love Field was great. We arrived around 7am for our flight and flew through both checking our bags and TSA. The terminal was large and inviting. It was busy, but never felt crowded. And there were plenty of seats to accommodate everyone there. Though I will say most flights departing around us were 75% full or lower. The area might be a lot more crowded with less available seating if it were later in the day and the flights were full. Gate agents were all incredibly friendly and helpful. You could tell they were prioritizing customer service over herding everyone into lines & into the plane. They especially were friendly to all 3 of my small kids. It's little touches like that which really help keep the air travel experience a nice one & way less stressful than it could be. A lot of the low reviews on here seem to be for Southwest as a whole. I am only speaking about the Dallas Love Field staff & experience and I had a wonderful one. Both arriving and departing were seamless and enjoyable. And that is completely the result of the wonderful staff stationed at this airport. read more

Dude, really? When in life is it my fault for your inadequacies. Never should me or anyone else have to make up for an airlines idiocy. I would rather get on my hands and knees and crawl to Vegas than fly southwest ever again. I'm so sorry for my fellow passengers that were bullied by a national conglomerate into checking their bags. Have an amazing day everyone, unless you continue to support southwest. read more

Brinkley at baggage claim was absolutely amazing!! I accidentally left my bag on the plane, and she provided excellent customer service. After not being able to get a clear answer on the phone, we decided to make the drive back to the airport and try our luck. Thank God for airtags, patience, and great customer service. Thank you again to Brinkley and Jocelyn (supervisor). You both literally saved our vacation. read more

Southwest Airlines - Airlines Near Me - Dallas, Texas

Flying to my daughters destination wedding and family was checking in for the flight the next day only to find out the computer kicked my sons ticket because he was a Jr. The computer thought one person booked two tickets. In a panic, called and Donna, an absolute Southwest Angel, saved the day! She found the problem, got him a ticket on the same for the flight taking place the NEXT DAY! Crisis averted wedding day saved!! Thank you, Donna!!! read more

I have a love hate relationship with Southwest. In terms of flight availability, price and my frequent destinations, they are generally on point. I do not love the pretzel snacks, the beverage selection is less than other airlines, and the seating situation is also a downfall. You can be to the minute online, checking in the 24 hrs prior, and STILL have B/C boarding. When traveling with your kids, you can only do "family boarding" if you have 6yr old or younger! I have 2 teen girls and they do NOT want to be separated from my husband and I. Family boarding starts right after "A" boarding, so "B" & "C" (especially), get screwed on the seating arrangements if there are a lot of families/military. So beware. I would definitely suggest going with another airline if seating is a major concern for you. Pay the extra and you won't stress about it. If you're looking for a quick, cheap trip that is not the bottom budget airlines, this is a good fit. Also note that Southwest still has planes without charger plug ins for your phone. Best wishes and safe travels! read more

I miss bumping into Herb since I began using SWA in the late 70's. Always, SWA has taken good care of me despite politics and rivals making it difficult for SWA. I know there have been some tough travel days and weeks for SWA over the years, but not on my flights. The App works well, I'm used to the preflight check-in race to get a "A low number", tricks on how they might send your luggage ahead on another plane, and how to just relax and let them get you there. Love Field is close to me and SWA usually has the better deal to get me where I want to go, cheaper. It bites having to change airports, but understand why SWA was forced to do that. Now, if they would just add chargers for personal devices on all of their planes... read more

Southwest Airlines - Airlines Near Me - Dallas, Texas

If the two bozo's working today were a NASCAR team, by the time they checked in their first bag the race would be over and every team would already be at next weeks race location. I've never seen anything move so slow read more

Southwest Airlines - Curbside Check In - Airlines Near Me - Dallas, Texas

Mostly, I'd agree that you shouldn't review a company again and keep the rating the same. Well, this is a little different. In my opinion, Southwest Airlines had started to dip toward 4-star territory. Some of it was the pandemic. Some of it may have been getting more and more used to Southwest and its luster fading, including coming across the rare, disinterested employee aboard. Southwest has been said to be behind the 8 ball in some areas. Some of that has changed. Within the last year or so, Southwest introduced bag tracking. I know that the app shows the movements of one's checked baggage. I'll say that, on my phone, I was impressed with how simple it is to use and how clear the graphic presentation is. Another thing that was a little behind the times was the availability of charging one's devices. I've found that, on a few 737 Max flights, the chargers are right there on the seatback in front of you and available to every seat on the plane. It's just a matter of time before it'll roll out to more aircraft. The reality is that, even on some legacy carrier domestic flights, some economy seats are also devoid of access to charging. Since most of the flight segments Southwest operates last 2 to 3 hours, one can make a point of charging a device prior to boarding. Or they can bring along a small charging device. An activist investor group now has a major stake in Southwest and wants to make changes. To what? I think that Southwest itself has started the fine tuning, as indicated above, and it'll probably continue. Granted, Southwest does not offer "red eye" flights going from west to east. I used to love these ... or I thought I did. The reality is that, assuming you had a full day before, you will be a wet noodle, especially if heading to the office, and, if not going home or to a relative's place, a hotel will not let you check in that early in the morning. With few exceptions, the positive aspects of "red eye" flights cancel out quickly. Southwest has cattle call seating. I've found that if I check in on time and get boarding groups A or B, I usually get a seat I like. However, if one is relegated to group C, the pickings get slimmer. If they do go to assigned seating, I wouldn't really mind as long as it's free of charge for most of the regular seats in the cabin. Southwest says that's where they are headed, anyway. It could reduce the querying in the queue: "What number do you have?" "What number do you have?" Or maybe one could look at that as an ice breaker or social lubrication. Lastly, Southwest's baggage allowance is something laudable. Most people don't even seem to board 2 pieces of luggage but, for those on a long trip, going off to school, or relocating, this makes it very easy to consider Southwest first. Their tinkering with this will change the "less is more" Southwest born from a napkin sketch in 1971 into looking more like Allegiant, Spirit, and Frontier with their packages and memberships - or like the similar cheapskates in Europe (Ryanair, etc.) - who will nickel and dime you, and drain you in some instances, if you don't cross your t's and dot your i's very carefully when planning your trip. With the bag tracking that puts one at ease and device charging making its way onto plane cabins, Southwest, seemingly dipping to 4 stars, keeps its 5 stars. If there is a push to eliminate some of the flexibility and convenient perks, Southwest's brand specificity and nichemanship might erode. They'll lump right in with Spirit, Frontier, and Allegiant, which, when I see those other carriers on Google Flights as the cheapest picks, I steer toward the legacy carriers if I have bags to check and am interested in where I sit. If the "new" Southwest chips away at the flexibility and convenient perks, the reflexive inclination to consider Southwest before the legacy carriers will probably wane, for me and many other customers. read more

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