The official main 24/7 "customer service number" for **Spirit Airlines** is 1 (855) 657-470.OTM OR +1 (855) 657-490.O™TM, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. **Quick Reservation & Clear Travel Breakdown** The booking process felt efficient from the start, with a layout that made it easy to view flights, compare fares, and choose seats without confusion. Business class features were shown in a straightforward way, helping the upgrade decision feel natural and well-informed. Once the reservation was completed, confirmation was issued immediately along with a neatly organized itinerary that clearly mapped out the entire trip. **Smooth Airport Experience & Reduced Waiting Time** At the airport, everything moved at a noticeably faster pace thanks to priority services. Dedicated check-in points reduced waiting, and fast-track security helped maintain a steady flow through formalities. The lounge offered a quiet and comfortable environment to unwind before departure. Boarding was managed in an orderly sequence, allowing passengers to enter the aircraft calmly and without congestion. **Comfortable Cabin Setup & Consistent Service** The cabin environment provided a strong sense of comfort throughout the flight. Seating was spacious and supportive, making it suitable for both rest and productivity. The overall atmosphere remained calm, clean, and well-maintained from takeoff to landing. Cabin crew service was attentive and professional, ensuring requests were handled smoothly and at the right time. **Steady Flight & Efficient Arrival Process** The journey itself remained stable and well-coordinated, with each phase running as expected. Inflight service was delivered efficiently, maintaining a consistent level of comfort during the flight. After landing, priority baggage handling made the exit process quicker and more convenient. Overall, the experience reflected reliability, comfort, and well-managed service from start to finish. Unfortunately, customer service before departure proved frustrating. I initially contacted a representative in Seattle regarding flight details and aircraft information. I was then transferred to another department, believed to be located in Portland, where I was informed they could not assist and provided another contact number. After several transfers and repeated explanations, I was eventually redirected back to the original department before finally receiving the information I needed. read more

Terrible customer service and misleading insurance process. I specifically purchased travel insurance that advertised the ability to cancel for any reason with an 80% reimbursement. I called on Tuesday regarding a flight scheduled for Friday. The live agent told me I had to cancel at least 24 hours before departure to qualify. Based on that, I was instructed to call back Thursday to process the refund. When I called back on Thursday, I was informed that I would only be eligible for a reservation credit, not a refund. This directly contradicted what I was previously told. I requested that they review or pull the recorded calls where I confirmed eligibility, but my concern was not addressed. The inconsistent information and lack of accountability made the process frustrating and misleading. This makes me afraid to use Spirit Airlines for traveling. Buyers should be very cautious and confirm all refund and insurance terms in writing before purchasing. read more

I just arrived at Houston airport. We were supposed to arrive at 4:45. We arrived at 6:35. It's 7:01pm now and the luggage still hasn't arrived. This happens all the time with this airline. We leave late, we arrive late, there's no one to help. When I left Dallas to go to Miami, a Japanese man was late to drop off his bag. He was asking the airline attendant and she told him to go book another flight. He didn't understand and she was so rude to him. You think this is a "cheaper" flight, but they charge you for everything, so it doesn't end of being cheaper than American or Delta. I feel like a pheasant when I fly Spirit. Same with Frontier. read more

Rebooked on a 10+ Hour Itinerary -- No Help or Empathy from Support I had two flights with Spirit rebooked. One was fine, but the other was completely unacceptable. I originally booked a direct flight arriving at 9:00 AM, and Spirit rebooked me on a flight arriving at 5:00 PM--over 10 hours of travel time and an 8-hour delay from what I paid for. What made this worse was the customer service. After waiting 50 minutes on hold, I spoke to a rep and then a supervisor. I had to do my own research to find another direct flight that Spirit still had available. They rebooked me on that one, but offered no compensation at all for the significant disruption. I was flying on a holiday with a 2-year-old, and still, they wouldn't even waive something as basic as a seat assignment or bag fee. To make things worse, the supervisor told me this change was an "inconvenience" for them too because they had to remove the flight due to air traffic issues. Completely inappropriate and dismissive when I'm the paying customer trying to salvage my trip. I wasn't asking for anything unreasonable--just a little accommodation for an airline-initiated change that severely impacted my plans. It's standard across airlines, even budget ones, to offer compensation in situations like this. Spirit chose not to. Extremely disappointing experience from start to finish. Be prepared to advocate for yourself--and don't expect much help when Spirit changes your itinerary without warning. read more

I don't know why so many talk down on Spirit Airlines. I have had nothing but great experiences flying with them. I recently took a flight from Baltimore to Dallas, and it was perfect. The employees were efficient and very pleasant despite the naturally super long lines because a lot of people fly with Spirit because of the affordable prices. The lines at BWI were so long, but the hard working employees were dedicated, quick, and efficient. I appreciate that the lines were moving and they successfully ensured that we all made our flights. read more

I have not flown in some time, and assumed Spirit was like Southwest of the past. Cheap and good enough. I bought tickets *months* in advance. Before departure, they said I bought "tickets and not seats", (what nonsense). My wife and I were the last people allowed to board, opposite sides of the plane. Worried they would even let us fly, rude as hell. They told me to "sit down" when I calmly asked if we can board since luggage on plane and fully paid. Learning my lesson, I bid for seats on the way back, won the bid, and still we were not seated together. This was some kind of hellscape. I would not fly first class spirit for free. read more

I had a round trip flight from Dallas to Miami for Spring break. My return flight was cancelled via a text message approximately 5 hours before flight time. I called to reschedule my flight and Spirit stated they couldn't get me on another flight for TWO DAYS. Due to Spring Break, most places to stay were booked. I ended up having to spend an extra $1200 to stay two more days in Miami. I called Spirit about this and while one representative told me they would cover my place to stay, she transferred me up to her manager who refused to assist in any way. I was offered ZERO compensation for a 2 day flight delay. Will never fly Spirit again. Horrible and expensive experience. read more

If I could give zero, I would Spirit Airlines Just Gave Me the Worst Customer Service Experience of My Life Spirit Airlines just gave me the single worst customer service experience of my life. My flight was canceled without my permission. I woke up to an email saying my reservation had been canceled even though I never went on their website, never tried to cancel anything, and had absolutely no reason to. I'm flying to see my sick father. Why would I cancel that? When I contacted Spirit, things got even more ridiculous. The first agent told me I canceled my flight at 2:59 PM. I pointed out it wasn't even 10 AM yet. Suddenly it changed to 2:59 AM. Then the supervisor, DALGY, changed it again to 2:39 AM. Three different stories. Zero sense. Zero responsibility. I was asleep at that time. I didn't log in. I didn't cancel anything. Yet they kept insisting I did and then hid behind scripted responses. Every time I explained the situation, the supervisor just repeated the same copied paragraph over and over, ignoring everything I said. When I asked for someone above him, he refused and said he was the "highest level of support." Then he cut me off. So let's summarize: Spirit canceled my flight. Gave me three different made-up timestamps. Refused to fix it. Refused to escalate it. And talked to me like I was the problem. This wasn't just bad customer service. It was insulting. I've never felt so dismissed by a company. I wouldn't recommend Spirit to anyone after this. Fly literally any other airline. I wish I had. read more

Here is what I left on their survey site. Total of four flights in one week. 1. rude, Rude RUDE-est employees of an airline, as a group, I ever met. 2. $4.69 for a cup of water? HELL NO! 3. $4.69 for a cup of low-quality instant coffee? HEL NO x2 4. No charging ports. No 120 outlet. NO SEAT POCKETS. NO TRAY TABLES. WTF. 5. Lies from the flight deck and gate agents about cancelled flight - 4 hours later. NEVER, EVER WILL I FLY Spirit. First and last time. read more

Spirit Airlines - Feminazi yelling at me because my armrest was up. - Airlines Near Me - Dallas, Texas

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They changed my flight with no notice and gave me no option for a refund or to pick a different flight. When I contacted them about it they basically told me that they're allowed to change my flight without any notice and it's not their responsibility to make sure I get home. read more

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I fly for business and I fly often, I have flown spirit a great many times and I have never been disappointed. The service is excellent. The planes are always immaculate and I believe I've only had one late flight. It's disappointing to see all the negative reviews and I'm sure that Some are of merit because all airlines have delays and issues. But I have to state the fact that I respect and appreciate this airline and staff. read more

-Smells good. -clean -flight change -leg room -no fist fights yet Okkkk spirit read more

Spirit Airlines - Smooth sailing - Airlines Near Me - Dallas, Texas

We flew Spirit Airlines from STT with small carry-on bags that were allowed through without charge. When we connected through MCO--on an almost empty flight--the gate agent stopped us and refused to let us board until we paid $99 per bag for the exact same carry-ons we had just traveled with. No prior notice, no consistency, just an arbitrary, last-minute charge that felt like a cash grab. To make matters worse, the in-flight WiFi was terrible. We purchased internet for 3 devices--one of which was double-charged for the streaming plan--and the connection kept lagging and dropping. It was not worth the price we paid. Between the inconsistent baggage policy, the surprise charges, and the poor-quality paid services, this was a frustrating and disappointing experience from start to finish. I will be avoiding Spirit Airlines in the future. read more

I mean you know what you're getting when you fly with these guys: the Greyhound bus in the skies... I actually applaud the concept of a low-cost business model in their industry. Passengers can choose to pay for additional services as needed, and if you just want a cheap flight and there are no delays or cancellations, it'll get you where you want to go at a fraction of the cost compared to major airlines. That's a win for the cost-conscious consumer and Spirit's bread and butter. But that's the key phrase: "If there are no delays or cancellations." If anything goes wrong, you're in a world of trouble. Case in point, I flew Spirit from Houston to Detroit (against my better judgment) because my friends had status with United and were able to check in my bags, which allowed for a low-cost trip (no extra bags, short flight, in/out). The flight there was no problem, but coming back, due to a weather delay (3 pm flight), we were asked to deboard the plane. Why were we even allowed to board in the first place? Then it became an absolute mess dealing with their customer service both at the airport and on the phone. There was absolutely no communication between the Spirit gate staff, the ticketing office, and all the passengers on my flight were stranded. With United, my other friends were able to book a separate flight from Detroit to Chicago to Houston. It was a bit of a hassle, but it got them home. Meanwhile, Spirit had no idea and just told us our next flight would be the following day at 3 pm. Why make everyone a day late? Not to mention the staff at their desks and on their customer service line were extremely rude and told people in line to get out and await further instructions. It was a mess. I was able to get their customer service on the phone to put me on an earlier flight to Houston, but it had me going from Detroit to LA, (with a layover there for a night), then from LA to Houston. It's the complete opposite direction and seems like it would actually cost more in fuel, but whatever. I learned my lesson the hard way dealing with an inept organization with no serious customer service training. The staff at the airport was on a completely different page than the customer service staff over the phone/online chat. I'm giving it a 1 star only due to the lack of care from customer service. read more

I wish I can make 0 starts! I will never take again a flight with this company ! the flight attendans are so rude they don't have any emp or even education to answer with polite service! is better invest some more money and get a good experience! read more

I had a very negative experience with Spirit, regarding my service dog. Immediately, the manager was called over to examine the dog and paperwork and, after reading through all his paperwork, she refused to accept him, as his paperwork says it's for a "mental condition." He is a certified psychiatric service dog, not an emotional support animal. They are legally protected by the American Disability Act and have the same rights as physical service dogs. Spirit can be sued, and should be, over this matter. I told the manager this and she still refused him. She had zero empathy. I have flown Southwest with him dozens of times and never had a problem. This happened at the BNA airport in Nashville. Aside from that, they charge so much for bags and extra fees that you end up paying just as much as you would for any other airline, and they are far less comfortable. I will never fly Spirit again. read more

Horrible customer service!! The guy at the gate let two people in front of me board, but wouldn't let my family in, even though the door was still open. He acted like he didn't care and he made me get on the next flight, which was 12 hours away! My children, and family had to wait at the airport for 12 hours when he could've let us board just like he did the two people in front of us. Why was it okay to let one family on and not the other?? Also not having any other flights all day is insane read more

I was so so impressed by Nutrice and Justin flying from Orlando FL. to Atlanta.. From the moment I stepped on the plane Nutrice was bright and WELCOMING and Justin was right in the isle brightly smiling and ready to assist. I did not fly Spirit because of the negativity and bad videos along with over pricing. I was offered an upgrade for a reasonable price for one carry on, one checked bag and comfort seats with snacks, seat, and wifi for 66dls. This was awesome and reasonable.. But Nutrice spoke calmly and clearly with patience and care. Justin gave me extra cream and sugar for my Coffee from experience with other people from Atlanta,,He knew his people!!! That was great and we laughed about it.. He made sure everyone was taken care of GLADLY!! Then when Nutrice introduce the Mastercard,,,Wow, so eloquently explained, perfectly pitched and emphasize on characteristics of why passengers needed this Mastercard.. I actually was taken by her sales performance I wanted the card and I don't even fly Spirit!!! But those two changed my mind and they gave me a reason to rethink my flying.. I fly out at least 10 times a year for leisure and I have my favorite 3 airlines and Spirit certainly was not one of them. NOW,,I am going to fly spirit more often and give Spirit Airlines a chance to become my new favorite airlines and by the way, I did not need another credit card and certainly no one ever convinced me by simply explaining all the reasons to have this card with care. Nutrice is a strong asset to Spirit and Justin is a bubbly thoughtful teammate....Thank You spirt Airlines for a wonderful experience and a great flight!! Oh, yeah and a new creditcard!! read more

Avoid Spirit Airlines at All Costs If I could give zero stars, I would. My recent flight with Spirit Airlines was an absolute disaster from start to finish. Our flight was scheduled to depart at 5:05 PM, but after we left the terminal, we were told we had to go back--because a crew member was still flying in from another airport. Seriously? We finally took off after 6:30 PM with no clear explanation, no updates, and no apology. Not even a basic offer of water while we sat on the plane for over an hour. The customer service was nonexistent. On top of that, the plane was half full, but Spirit still expected us to bid for seats. That's right--they wouldn't just let us sit in available spots. Instead, they wanted us to pay extra for the privilege of sitting in an empty row. It was ridiculous. To make things even worse, the seats were incredibly uncomfortable--thin cushions, no legroom, and zero ability to relax during an already frustrating experience. Bottom line: Spirit Airlines is cheap for a reason, and you pay for it in every possible way. I will never fly with them again, and I'd strongly recommend anyone thinking about it to reconsider--unless you enjoy delays, discomfort, and being nickel-and-dimed at every turn. read more

Worst airlines possible. Always late and always delayed. Do yourself the favor and spend a little more and get the comfort of Delta or American. This airlines is nothing but a headache and an uncomfortable experience. read more

No stars would be better. Delayed flight after delayed flight. Called customer service asked for a supervisor and the supervisor hung up on me. I was not yelling not being rude just trying to get some type of seat upgrade or something. All they could do is cancel my flight give me a refund or a credit for another flight. None of those options worked for me. read more

This is the worst airlines I ever flew on! They charge $100 for making change to the reservation which is a total rip off!! The worst part is that when I tried to purchase seats for myself & my husband on Spirit website that is very messed up, the first time I chose my seat & entered my card info it said 'sorry the payment didn't go through' so I tried for the second time & the same message popped out so I tried the third time & this time it went through but I ended up being charged Three Times !!! I was so frustrated so I called their airline the agent who answered, who seems to be from outside USA, she apologized that nothing she can do about it! I ended being charged three times for one seat! So in conclusion First time & Last time I will never fly with this extremely very bad airline!! read more

What an awful group of people who should not be involved in the travel or customer service business. The ORLANDO team is the worst they are rude...no extremely rude and unprofessional....If spirit does not stay in business No other airline or customer service companies should even consider these ORLANDO representatives to come and ruin their companies/brand services....they probably can be trained to have manners but why waste the time and money....AWFUL read more

No gate available on arrival sitting on taxiway absurd amount of time! I now understand why they are bankrupt!

Absolutely awful airlines. They scam their customers and make them pay astronomically fees when their own site and booking process doesn't is flawed. Customer service representatives are rude and condescending. Please do not use this airline. Literally any other one is better. read more

Left me stranded in Nashville! I had a connecting flight in Nashville, TN that was cancelled and rescheduled for the next day. Spirit gave me a hotel voucher for the night, but when I arrived at the hotel, they told me they don't work with Spirit Airlines or accept their vouchers. Thankfully, the front desk was kind enough to help me through the process, and Spirit confirmed yet another reservation at a DIFFERENT hotel. I went there, only to be told they were sold out, and that Spirit had already sent about ten other guests there without any prior communication. When I called Spirit back, the rep told me I just had to keep trying different hotels until I found one that would accept their voucher. What!?? I'm supposed to play hotel tag at midnight? The rep didn't care at all, just kept repeating the same line about finding another hotel, with no guidance or attempt to help. Even the hotel manager was stunned by that response. This was the first and last time I'll ever book with Spirit. I ended up back at the airport and slept there. read more

You guys get negative star review. You guys are fucking terrible. IT IS SUNDAY 10/12/2025 and my wife and I had a flight at 12:28 to go home from Cancun back to Dallas and you guys involuntarily cancelled our flights because you guys "overbooked" the economy seats. But then want to call and offer me the same flight by upcharging us. So we can get our same flight but if you want it, we gotta pay extra money to upgrade in order to get home to our children who we have to pick up. You guys are fucking sick people. Worst airline I've ever been apart of to fly. You guys take peoples money, and care nothing about what happens to them. You are the worst airline I've ever flown in my entire life. Your staff is never on the same page with anything. Worst company. Care nothing about families and kids. Nothing. read more

So I just completed my outbound flight from LAX to DFW. I typically fly United because I'm a lifetime permanent gold member with over 1 million miles flown on United metal. Thus why am I flying spirit? My wife has a business meeting out here and her company put her on Delta with a $500 plus ticket. Spirit on the other hand, has a near identical flight itinerary that costs $170! United airlines was over 600 for a similar flight. Under these circumstances I'm going to bite the bullet, put a paper bag over my head with eye holes, poked out and fly spirit. I used to think spirit was a healthy cut below Southwest. And I detest and refuse flying Southwest. Why is that? The last time I flew spirit was LAX into Florida, at check-in. I had the most annoying counter staff in LAX. I mumbled and silently thought that never again, never ever ever will I fly spirit. Well, when I'm looking at over 600 bucks and getting close to 70% of a discount, then I'll try this spirit. Hold my breath and just suck it up while saving. Just under 450 bucks or a ton. I was careful too change everything from my usual baggage into something that qualifies for free Carry-on . I think it has to be 18 in by 14 by 8 in. My bag is a little bit smaller than that. I was careful this time to read the guidelines for how to fly spirit. I checked in online and printed my boarding pass with a redundant email copy of my boarding pass. Printing a boarding pass at the airport Might cost $25! So I found my experience at LAX check in, all the way through arrival and exit from DFW to have been surprisingly smooth. All of the spirits staff encountered were reasonably polite and efficient. The waiting area and my seat on the aircraft were clean and in good condition. What's not to like? There was no choice of seat location at my price level. No Roller aboard baggage without paying a fee. Shocking to me was even getting water on the aircraft in flight costs money! Fortunately being suspicious I brought an empty water bottle that I refilled on the inside past TSA. So I had water. What's not to like further ? I had a middle seat and something like row 28. Not the best and probably functionally one of the worst seats. The back of the seat was scalloped away with no entertainment system, no large fold down tray to work with or place beverages, food or whatever? On my right the window seat had a really overweight person, on the aisle seat to my left was kind of a normal guy who really kept to himself. Shockingly, I didn't have problems with either encroaching over the armrest invading my space. I was respectful of their space as well, no contact at the knees.. I found that I could extend my legs under the seat ahead of me. But I found I could not recline! So the seats were as unitarian and basic with actually just enough soft give and fabric to be okay. To be sure United seats are superior even in basic coach. I usually have premier Plus, and every now and then business class or Polaris. Spirit was not exactly the most comfortable, but it was actually a very acceptable experience. So why did I bestow four stars? In spite of all these points of weakness, the huge kicker was 70% savings on the price for solidly competent service, granted it's barely tolerable... But I am so impressed with 70% savings! It just floors me to save this much, which is really hard to get with United... Or any other full service major airline. So will I fly Spirit again? I guess I have to confess that it depends on the price differential. I am quite willing to pay 20% more to fly United. But I am not willing to pay 250% more versus another airline like spirit. Four stars with all of them essentially awarded for dominating on price! read more

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By far the absolute worst company I've ever encountered. Their sneaky practice of tricking you into their Savers Clubs is one thing, but they also make it nearly impossible to cancel that membership. I tried to cancel this member ship on 4 different browsers on 2 different devices in the course of several weeks. They let you walk through the process of cancellation, but once it reloads your subscription is right back on. Trying to reach someone via contact us page is near impossible. Finally had to file BBB complaint to get any reaction from them. Their response... "Our records show no self-attempts made to cancel this booking. We request proof of the request so that they can be submitted to our Quality Assurance Team. " which is even more disturbing because no matter how many times you try, they'll just deny it. Do yourself a favor and stay away from the yellow school bus with wings and keep to the likes of SW. read more

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Now 48 min waiting for bags on miami flight. My dog kennel will close before we can get there. 100 people left. Sent to another carosel,then sent back. People are so unhappy. read more

This was like in 2023 and I don't remember much but online reviews say it is the worst Airline aside from Frontier the seats were horrible not much legroom no entertainment armrest is Tiny I don't even think that they should be remembered the only reason I want you to go on this Airline is because they haven't crashed any planes and it's cheap but the value for money is horrible never fly this in your life if you already have I feel sorry for you the worst part is everything being delayed at King cyril Airport in St Thomas somebody dropped their phone and it was horrible I was more bored than anything I could have an entire dinner the time it was delayed horrible Airline never fly if I could make a zero Stars review I would read more

If you see multiple flights hours apart they are like your doctor, pending how many seats they sell they will delay and kick the take off to fit the next scheduled flight, Today they have a 7:30, 8:30 and 10:30 flight to Vegas, we booked the first, now it's been delayed to the time of the next flight, when I just picked seat selection 3/4 of the plane was empty, so if you book with them expect delay after delay, last time 6 hours in Oakland miss the transfer, slept in the airports after the hotels were non refundable read more

Spirit Airlines - First delay today... - Airlines Near Me - Dallas, Texas

Listen, if you want to be on the flight you are planning on, NEVER!!! Never ever ever buy your tickets from this incredibly awful company- Spirit. My flight was scheduled to leave at 8:47pm. They delayed for their first time till 11:09pm and that's when things started. I was supposed to be at work at 8am and of course I couldn't make it. But not because I was late, but because after 5!!! Delays till 1:33am, at 1:00am they told us that they CANCELLING THE WHOLE FLIGHT! 30mins prior not even boarding, but when we were supposed to be in the air!!! They did not explain anything, they literally gave us no explanation whatsoever. Our opinions were: 1. Refund 2. Another flight in the morning with 15!!! Hours layover or flight the day after. 3. Credit. To my question if we get any sort of accommodation provided for the layover or if we wait till the next day - of course they said NO. And I understand that's not the operators fault, so I was very polite and nice and I BEGGED them to help me out. They gave me a refund and suggested I go buy tickets with another company which were already around $400. I took the refund. But later on I discovered that to the lady who was yelling at them, they gave her a ticket on the next direct flight in a couple of hours. So I guess I had to be yelling and forget about manners? Is that's how you get things done with this company? I came back to them asking to be put on that same flight, but they told me that it's booked already. Mind you, the lady who got that was BEHIND me in the line. Also, when I was talking to the agent, she was on her phone with her friend, while I was begging her to help me out. Terrible experience, I know it's cheap, but it comes with a price. I had to pay out of my pocket for another flight, just so I can get out of here. To anyone who wants save their nerves, never look at this company. It's the worst of all. read more

I booked a last-minute flight online for an emergency, which is the only reason I chose them. Two hours later, we decided to just drive, so I called back to cancel and get a refund. They told me they could not get a refund because it was less than seven days of the flight date. What????? They said they could give me a credit, so I had no choice but to say, "Okay". Then she told me that she credited me, and when I wanted to use it, just call back with the confirmation number. She stopped talking. I was on the phone with dead silence for about 5 minutes waiting for her to come back. I kept saying, "Hello". Eventually, I hung up. I waited around for an email to confirm the credit but didn't see any. I got online to their chat and asked for an email, and they told me to wait longer. I waited, but it never came. Later this same day, I called back and asked questions about the credit after giving my confimation number. I was trying to see if maybe I could use it on a rental or something. They guy talked to me for a long time and never told me that my flight wasn't even canceled. I called back a couple of days later to use the credit and they told me that I didn't have one, but that I was listed as a no-show. What????! Then they tried to say they listened to the call and discovered that I hung up on the person. WTH?! These people are literally practicing deceptively. Who in the hell would throw away hundreds of dollars???? I literally have a copy of the online chat, my call log showing all calls to them, and all my emails from them, but they have no department to provide this information. Every time I call to speak with someone in their dispute or investigation department, they say they don't have a department for that or a number or person I can talk to. They keep referring me to their online "Feedback" option, in which I've already used as a complaint. It's unbelievalbe. The call center literally plays games to get you to hang up so that they can say you hung up before completing the transaction. These people have no conscience, but yet, they wonder why God has cursed them, they class of people, their nation, and their income. I knew about Spirit's reputation, but I had a death in the family and needed to get there really fast. I should've known when they were the only airline who had seats available. I've filed a complaint with the U.S. Federal Trade Commission and the U.S. Federal Consumer Commission to get my credit or my money back, and I'm asking you to do the same so that they government can take other measures against this company, such as shutting it down. They are literally ripping people off. Stay on the phone until you get any type of confirmation. read more

Wish I could give zero stars. Brand new luggage set used for the first time and they cracked the bottom corner and smashed a wheel off. Spirits response? That's normal wear and tear. OHHH! Ok so when I wheel my brand new suitcase to the gate and your apathetic representative slams it on the runway belt after I paid a premium to check it and then get it back with only 3 wheels ... How do I wheel a full size suitcase like that? OHHH just normal wear and tear. Absolutely not. Wear and tear is a scuff. Wear and tear is a scrape. A blemish. Wear and tear isn't bringing you a fully functional item and in return getting it back inoperable. You rejected my claim even though YOUR company is responsible for destroying my property. And I paid you to do so! What a nice gig you run, Spirit! I'm truly astonished that you're still in business. I mean look at your reviews. How do you remain relevant? I will pay triple the amount to never ever give you my business again. I hope you crumble to the ground. read more

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They took $711 out of my account in October for a November flight. When I got there, they said there was no reservation for me and they charged me $850 for the same flight. Then had the audacity to reimburse the $711 to my account and continue to bill me for $850. And if that wasn't bad enough, the attendant put the wrong return date so I had to take time out of my vacation to change the return date, which took two hours online to do. And then of course, another fee for changing the plans that she put in wrong. I think spirit airline is the worst airline in the world. I will not use them again. I gave them one star as there was no score lower than one star. read more

Hidden fees . Hidden fees. Never I mean never fly this airline. They are the worst and the seats are like sitting on metal. The worst airline flying in history. 100 bucks for a carry on! next it will be 50 bucks to carry a wallet. read more

My husband is a quadriplegic. Spirit Airline did a fantastic job helping my husband get in and out of the aisle chair, lifting him up and down, securing him for safety. I was so very thankful for their attentive assistance and impressed with their professionalism! On top of that, you really can't beat their prices. Yeah, it's tight quarters but sufficient enough. read more

DOMINIC DOMINIC Hard day at work,maybe? This person (Dominic) Fll airport 04032024 8.23pm take off but guess what ,no. GATE G12 Plane was delayed up to 9.28pm and he has another fly to take care so his customer service was Horrible! And aggressive! With us . He grabbed my phone from my hands with violence and I asked him what's his problem? To re-scanned my mobile boarding pass And my brother grabbed my phone back from his hands he get very upset and said step out of the line and you won't fly with us today. Is not right this people treat us so bad. Poor customer service. Today that happened to us ,tomorrow will be any of you guys. BE AWARE.BE AWARE!! Stay safe everyone out there. OB read more

Spirit Airlines - Hard day at work,maybe? This person (Dominic) Fll airport 04032024 8.23pm take off but guess what ,no.Plane was delayed up to 9.28pm - Airlines Near Me - Dallas, Texas

Worst flight company ever - avoid at all costs. They always appear to be cheaper but their baggage fees are not included and they are 80$ USD for a carry on and 80$ for a checkin - after all the fees and baggage prices, they are more expensive than other airlines. Customer service is complete crap - they hang up on you, don't call back, they say they will do something and they don't keep the promise. read more