Got delayed 30 minutes 12 times then flight cancelled. No compensation and makeup flight was delayed 3 hours. Only reason it's not 1 is thanks to a very kind stewardess who helped us and got us back in first class. Never flying American again. read more

The US taxpayers bailed out the airline industry for 25 billion dollars in 2020, despite us keeping them afloat they still inept and lack any semblance of customer service. I had my flights rescheduled for days on end until I finally gave up and demanded a refund which took days more to go through. Do NOT fly American, these shitheads will fuck everything up read more

Absolutely the worst. Can not get passengers in control or seated. Stewards in sure of how to do emergency announcement No video available. Low cost Frontier is looking better all the time. Flight was delayed for no real reason. People no sitting in assigned seats. Absolutely tis sucks. Learn what costumer service is and how to control your passengers. Parents book your kids seats with your own. And take care of your own issues. Because of the poor performance by the flight crew I am thinking this flight needs to be reported to the FAA. During landing the woman gets up to pass a small child back to its mother. While the stewardesses watched. Ho fucking unsafe for the child and me. Found out the mother and her husband should have been seated 14 rows ahead of me why were they in my and my companions seat. WTF does this airline do about safety and assuring the flight is safe and orderly. read more

This is worst airline in the world. I haven't had an on time departure or landing this year. They treat passengers, even those of us with status, like animals. I am done. I can never get these wasted days back. I have also never seen a company communicate so poorly. read more

First they changed my 8:30am flight to 7:05am, which means I had to wake up at 3:30am to get to the airport by 5am because of all the backups at tsa. I awoke at 3:30am to find that at 2:45am they changed my flight to 3pm then to the following day, due to 'maintenance'. I choose to cancel the outbound portion of my journey and find a flight with a different airline. Now they are telling me they can't refund me for that cancelation until I complete the non-canceled portion of my return flight. Why do they have the power to do this? read more

Flight 2859 Den - Phl Every time I fly this garbage airline, they pull the 'mechanical delay" nonsense. This time the original delay was storms in Philadelphia and after a couple of hours it has now become the mysterious mechanical issue delaying us 5 hours more. This is more the norm than not these days. Never again if I can help it. read more

They moved me to another flight. They didn't even email me that my flight was changed to one 4 hours later. Then that flight was delayed for 2 hours. Ruined our whole day of vacation and cost an extra 100 plus dollars to return the rental car later. The customer service representative was very rude and didn't apologize once. I hope he gets fired. Also the crew never passed out in flight snacks like they promised or apologized for the delay. read more

Let's save some time and cross off two items of my to-do list-at the same time. Write both a review and a Dear John letter. The lucky recipient? American Airlines. N-E-V-E-R Again. Flying out to Denver for Father's Day on Friday night from Phoenix. I took off from work early to get into Denver in time for reservations at a fantastic farm-to-table restaurant in Boulder (Black Cat). Flight was delayed one hour, thirty-seven minutes. AA cost me time away from work- yes I'm salaried but I have responsibilities and work to accomplish not to mention you cost me incredibly valuable time with my daughter who I haven't seen in over a year. I TRUSTED you to do your job and get me to Denver on-time. Fail. But I decided to show you as much grace as I could, you never know why things happen so I swallowed hard, took the loss, and endured the middle seat madness to Denver. Amazing weekend with my daughter, explored, ate, and laughed all the time. She generously took me up the hill to Estes Park prior to me leaving Sunday afternoon at 6:05. I want to do my part so I get the airport on-time, navigate myself through the sh*t-show that is DIA check-in and get through security only to discover the flight was delayed two hours. In fact as I arrived at the gate, they were announcing that the incoming flight from Phoenix was just leaving Phoenix. SMH. FAIL X2. Four hours of my life I'll never get back- time lost with family on both ends. When you say at the end of our flights, "Thank you for flying American, we know you have many choices" you need to start believing it. I'm done, I'll look at this review every time I'm tempted to book another flight on your airline. I know you're desensitized to letters like this and that's a shame. While you're a public company, you also fly with the permission of the FAA and I hope they start coming down hard on you which hurts your financial shareholders which in turn finally starts the wheels of change at the executive and management level. However, as for me. . . Done, goodbye, never again. read more

First class doesn't give you first class service. I was carrying my laptop bag as it keeps me from having to take up space opening my roller carry on and I had my purse. When I began to board the agent would not let me carry my laptop bag separately, I told I I was just going to have to take up space opening my roller on the plane, she made me put it in my roller bag before going down to plane and then 5 seconds later I was on plane and had to open the roller bag and get it back out. Was that necessary American? Then after boarding I was told no drinks til in flight and no meal on this almost two hour flight. Next time I'll go back to Southwest! Why pay for first class? You get nothing for your money! read more

Straight garbage...I have flown out of Denver for the last 8 consecutive weeks and been delayed 30+ minutes on 6 of those flights. Bush league operation these days. Do yourself a favor and fly anyone else but AA. read more

American airlines sent me an email they changed my flight 4 days after I booked. The new time didn't work for me, so I called to cancel flight. After 2.5 hours on hold, American said I can't cancell/ get refund because the change they made was less than a 4 hour change in flight time. American Airlines changed the terms of the flight contract, then refused to refund. Never fly on American Airlines. American Airlines is the worst Airline. read more

Flying american airlines today, 12/22. Every seat is booked, 0 social distancing, and 90% of the people have cloth or bandana masks which have been proved ineffective. If they worked just as well my hospital would require a legit mask meant for droplet precautions. It's really quite side, the pandemic has been going on for months now. Good luck to the people with lowered immune systems. Won't fly American Airlines again. read more

American Airlines - Airlines Near Me - Denver, Colorado

Worst worst worst. 7 delays totaling 7 hours to leave Denver. So unacceptable, its beyond ridiculous.... Would not let me post if I didn't put some star on the damn thing. But it's zero!! read more

If I could give ZERO stars I would!!! I have a severely sprained left ankle in a boot and have a middle seat on the plane. Knowing the lack of leg room and ability to keep my foot in a suitable position, I went to the gate and asked the agent if there were any open seats on an aisle on the right side of the plane so I could straighten my leg out...and she said "those are premium seats and there's a charge for them". Really??? This was 13 minutes before boarding was to begin on a flight that was already 40 minutes delayed!!! I've been flying AA for 30 years almost exclusively when I fly, and that's the best they can do - with seats available??? I have nearly 800,000 lifetime miles on AA - which apparently isn't worth anything! I only fly 6-8 times a year now days so don't have much status - make that NO status anymore. To think they would rather let the seat go empty than accommodate a long time loyal customer with a simple request??? It's not like I was trying to get a first class seat. All I can say is AA has TERRIBLE Customer Service - especially at Denver airport, and based on this insult to injury (literally), as soon as I claim the free flights I've earned with my current status I'm going to look elsewhere on principal alone. Southwest Airlines seems to have the best overall service and will be well worth the switch! AA nickel and dimes you at every turn! And their "regular" coach class seats don't have enough leg room for even a 5'-10" man to be comfortable, much less anyone over 6' tall...and there are rumors that they plan to take another 6 inches out to accommodate even more seats they can sell...corporate greed is all I can say!!!! And to make matters worse, they had the "gate checked" bags at gate A48 at 6:30pm on 7/10/2018 lined up on a wall out in the open with nobody even watching them...SECURITY RISK!!!!! read more

American Airlines - Unattended bags "gate checked" at Denver Airport gate A48...seems like there would be a better way... - Airlines Near Me - Denver, Colorado

My family and I decided to use American Airlines for our trip to Miami. We have heard reviews regarding all airlines, but have had pretty good luck with American. Our outbound flight from DIA was on time; however, due to weather conditions, the plane needed 40 minutes of deicing and we missed our connecting flight in DFW. With this in mind, once we exited the plane, a customer service rep informed us as to our new flight and we were all seated together, but did not have a window seat this time. Most people would be pitching a fit, but these are unforeseeable issues and the airline cannot be blamed for them. The two flights from DIA to MIA were bumping due to weather, but again, they cannot control the weather. On the flight from DFW to MIA, the cabin was a bit cold and when we asked for a blanket for our 12 year old son, apparently we were not allowed one, but she did turn down the a/c, which was greatly appreciated. The return flights, however, were much better. Easy sailing, or flying as it were. The flight attendants on the first flight from MIA to DFW accommodated my request and provided my son with a set of flight crew wings, which made him extremely happy, as this was his first flight he can remember (3rd overall), but not as happy as when boarding the flight from DFW to DIA. When boarding this flight I told him to approach a flight attendant, point to his wings and state he was there to fly the plane. To our surprise, they welcomed him into the cockpit where he sat in the Captain's chair and was instructed on the instrument panel and how the plane works. Needless to say, this turned out to be very memorable flight that he, nor I will ever forget. As far as I am concerned, it is AA all the way for all of my future trips from now on. read more

So, normally air travel is just a fact of life for the business veteran. You come to expect competent if not hurried service. Last night on my return from LAX to Denver I encountered an exceptional crew; One stood out - Scott MacBride- who brought me a repeat on my soda, called me by name and made me feel literally like it was my birthday! Thanks Scott. You deserve a shout out, for your great attitude and and customer focus. American, your stock just went up with me! read more

We were excited to finally fly to see my brother at his new Air Force base when sadly my 75 year old father fell and broke his arm. We are now not able to fly and needed to cancel our reservations. We always preferred to fly American Airlines because of their great customer service, when I called to ask for a refund I was directed to then" supervisor " who told me there is nothing he can do. No one has authority to offer anything but a credit. I don't know when they will be allowed to fly again. I guess since covid... customer services is dead. Also when getting off the phone with me he in a derogatory tone said .. God bless you. Excuses me!!!! Thank you American Airlines. Will not pay extra to fly with you again! read more

The is the worst inexcusable airline of all airline. They will cancel your flight in a New York min without any accommodations on another flight or another airline.these M-FERS are the worst!! read more

I've flown AA five times this year. Guess how many times they were at least 1 hour late to take off? If you guessed 5 you're right!! Twice they are late because they have no crew?? How does that happen? They are not cheap so I guess it's poor management! Unreal. read more

They've dug low to become the worst airline passenger carrier in the US. The pilots and crew are all very good, just like any other carrier, but their checkin staff have been miserable and unpleasant the last two trips out of Phila. No reason to greet a customer at 6am with a scowl and nasty attitude. Have avoided flying AA most of the time, but sometimes... read more

Trash. Delayed flight. Going to miss connecting flight. No other flights out for two days. Delay first started because of a kissing log book. Plane was at the gate hours before scheduled departure but... who actually bothers to check for anything until the passengers are all on the flight. Have to deplane so to a maintenance issue. Finally get us all back on the plane four hours later. Get to runway. Same maintenance issue occurs. We have to go BACK to the gate. The plane was sitting at the gate for hours before the original departure time but they couldn't run the maintenance check until it was time to leave? Ridiculous. I fly at least once a month and I have never had everything go smoothly with American Airlines. read more

Planes crashing, Overselling flights and forcing people to take other flights, or even delay their journey over night. Forcing people to check their bags when they bring carry on Same shitty fees as all the other cheaper airlines, but still a more expensive flight. Layovers for no reason when it should be a short flight Landing one hour late. In summary, save your money and fly another airline, or spend a little more for a better experience. But DONT fly American read more

My girlfriend bought tickets for us to go to Arizona, but for some dumb reason you guys made me the primary ticket holder. It should be who is purchasing the tickets, not the guy if its a guy girl couple. read more

Worst airline ever. The lost my bags for an entire week while I was traveling to Texas with my wife to say good bye to get dad and take him off of life support. Every time I called them I got a different story until finally a few days after I got home I was told that they were at my home airport but had been marked as do not deliver despite me providing my address for delivery 3 or 4 times. They didn't give me any vouchers or compensation for the entire fuck up. I did get a voucher for changing my flight to a cheaper one, but after hours of phone calls and messages to their customer service people I STILL CANT USE IT because the links don't work. Now I'm being told that it was mailed but reissued as an evoucher which makes no sense because I got emails in the first place and no one but the person their chat disconnected me from seemed to know anything about mailed vouchers. DONT EVER FLY WITH THESE PEOPLE read more

One star being generous checking in on an international flight the check in agent not willing to help or go the extra mile to help Left it up to me to call the other airlines which they share the code with Then when u board there no room for the carry on in the overhead bins Then the flight attendant threatens that I have to catch another flight or check my carry on They have no considerations whatsoever A letter will sent to the company read more

I fly a lot! Recently I wanted to transfer my Advantage miles to my aunt who wanted to travel see my dad who is in hospice. They said they would let me transfer the points but it was going to cost me over $700. I could have just bought a ticket for that amount. I will not use American in the future unless they are my only option. It would be nice if they would make the experience easier and not try and gouge people when they want to do something nice so family can go see their dying brother. #SWAisbetter read more

Honestly, I have to say that I haven't flown American in YEARS, but I was booked an American flight for my job from Denver to LA. The flight attendant Steven was unbelievably personable, just so FUNNY and super nice. I was shocked at how much space the plane had and could pick my seats without being charged extra money. I was a little scared when I found out they booked me for American, but now I'm glad I got to fly with them! read more

American Airlines - Nice amount of space on my plane! - Airlines Near Me - Denver, Colorado

On 11/23 at 5 am, I sent my wife, to de Denver International Airport to take a flight AA2771 Denver to Chicago round trip same day. For that purpose she went with 4 vouchers AA gave us as we modified some flights we had in one month and we kept a credit/vouchers. When i reserved this flight for her AA2771 by phone 3 days before i tried to use the vouchers and they told me i had to redeemed it at the airport cause it was late to doit by phone, that I needed 10 days at least previous to the flight to be able to doit by phone. So she went at 4.45 AM to DIA with the vouchers with the PIN everything as AA sent them to me, and the lady of AA, Mrs. Brenda, told her was not possible that they are only useful to redeem online. That they gave us wrong information. I tried to spoke immediately with Mrs. Brenda by phone and she refused. So i start calling AA Customer Service and they told me 2 times that was possible at all that they could redeem those there, so i called again my wife (i was at home very anxious as we couldn't spent that amount $800 in cash or credit, she went there just cause we had the vouchers. But was late, she was going to loose the flight they told her so she paid Credit Card. I called again AA Customer and they told us to tell her to go back and cancel the payment but she was very nervous and we decided together that best option after such a mess and bad moment was go to the gate and relax for a minute. I continue calling AA and they continue saying that could perfectly be done, they recommended to write a complain that AS will answer always supporting the customers. But they didnt: Finally Mrs Alicia Rande from Customer Relations of American Airlines took my case and apologize for the bad information her team gave me and the bad moment, saying will not happen again, that she will share that to different departments to prevent future incidents, but was not able even to fix it cancelling the payment and taking my vouchers. (Case: AA Ref#1-27966511667), im not asking for a gift, just to do things correctly. Take my vouchers for $800 and cancel the CC payment same amount. Sounds so impossible? Ridiculous. VERY SAD SITUATION AND RESOLUTION. I WILL AVOID THIS AIRLINE DUE TO IT AND MY FAMILY AND FRIENDS. VERY DISAPPOINTED. read more

***The American Airlines terminal is fine and spacious and similar looking to the United terminal (Denver is a hub for United); unfortunately, there is a lot of turbulence in Denver and American Airlines features smaller regional jets via their American Eagle brand; you might find it more comfortable taking a larger United jet; the airline staff was very nice*** I am not sure what the parking situation is, but I imagine parking at Denver International Airport is expensive like other airports. read more

I have always been pretty loyal to Delta and Southwest (depending on whether the family is flying). I have flown American in the past, but it was always pre-merger. I must say that it was fairly uneventful, which I guess can be a good thing. The service was pretty good right from the start. All gate and flight attendants were helpful and professional. The planes were clean and well kept up for the most part. The reason I did not give five stars: The boarding process is ridiculous. I have never understood loading a plane from front to back, and the 45 minutes it took to get everyone on board was stupid. Waiting for EVERY passenger to get in their seat and overhead is not efficient. This was the same way for both flights. LACK OF RUNNING WATER- They were nice enough to make an announcement before our flight (#1198 on 10/11) that there would be no running water, and it was recommended we use the restrooms before flying. They were kind enough to provide moist towlettes if anyone wanted to try and wash their hands on board. This is the sort of issue that I would think would be resolved before a plane takes off for sanitary reasons. The plane was an aged MD-80 that is probably close to retirement...I guess I can't blame them. For that reason, I cannot give them five stars. To be a legacy carrier and flying planes across country with no water is cheap. Bottom line. Otherwise, all went well and I made it from point A to point B. I guess that is all you can ask for. read more

2 years ago I flew American for the 1st time and swore I would never do it again. However, after finding an incredible deal on Expedia, we decided to take a chance. Our flight out on the 10th had a layover in NC that was initially 90 min long. By the morning of the flight our 1st flight had been moved back and we were scheduled to land 2 min before our connection was boarding, in a different terminal of the airport. I called customer service and got 0 empathy or help. Our flight was at 7am and I was told if we missed the connection, the next flight with any open seats out of NC was at 8:30 that night. Also, they were unable to hold seats for us on that flight until we actually missed the connection. Then I asked the gentleman at the desk if there was any way we could switch seats or if the flight attendants could let us off first so we could have any chance of getting the connection. Again, I was met with ambivalence. I was just about to admit I had made a huge mistake booking the flights until a gentleman that had overheard my conversation came to my rescue. Tony, a manager for AA in Denver was an Angel!! He was able to get us on a different flight with a connection in Dallas instead of NC that had a layover that allowed us to get our kiddos to the flight. He was empathetic, caring, and took on my issue as his own. He is an incredible asset to your organization and has been the only person we have interacted with in all the escalation we had that was genuinely trying to help us. As a side note, it took 20 min to deplane. On our way home 09/15 we were 10 min late to the gate (still 20 min before the flight left) and the people at the gate (in NC) were incredibly rude and told us they almost gave our seats away. If that's the policy how on earth was that initial connection valid??? If you care about your customers they will be loyal. Tony should be the model for your customer service. read more

Cancelled due to weather, which is understandable, but customer service is atrocious. Can't talk to anyone. Can't search for alternatives online. Continually having to call back and spend 2+ hours on phone. Call back option unreliable. Who has time for this? Suggestions for improvement (which I don't get the idea that they are seeking): 1. Notify me of cancellation. Is that too much to ask? 2. Put me on a different flight, then notify me. 3. Offer online options to change flight after cancellation. This should be easy. Is there a financial incentive for them to stonewall the customer so much? I imagine they've done their research on this one. 4. Once we both figure out that you can't help me, and I'm moving on to another airline, give me a refund or credit immediately. Why do you keep telling me to call back after getting home for refund process? If you still don't know what I'm talking about, fly Southwest Airlines, and see how easy it is to switch flights. Will avoid AA whenever possible. This method of doing business will come to an end. read more

A little smile goes a long way...In 45 mins waiting in line for "Special Requests" I saw 3-4 unhappy 'customers' maybe a better term for #airtraveler today is air prisoner. I was only in prison once (college was good times) but I was greeted with kinder more friendlier people there than I have been in #airports these days and clearly the bad attitudes of American Airlines representatives is sadly bit unique. What was really sad about American Airlines representatives was the 'it's not my job' or 'it's out of my hands' mentality that they carried with each prisoner they spoke too. One guy was flying out of country using another air carrier in China or something and the lady told him...I can't help what they decide.. Before she even called the China Air carrier to check in 'their' policy. Hey I get it, clearly it was 'out if her control' but if she would just have changed her #mindset to "listen my fellow countryman, my neighbor, my friend, my valued customer, let me see what I can do for u, and maybe put in a good word for u with the Chinese contact to see if I can message them a little' just imagine how different her conversation would have been and no matter the outcome the 'customer' would feel valued and not a prisoner with of no value! Ugh change ur mindset people it's amazing how powerful your mind can be and how impact full it is on the easiest decisions u make. Lastly, I would have given them 1/2 star or none but I don't think that is possible. Ok one more thing...#airlines, what will it take to go back to "the friendly sky?" read more

American Airlines - #americanairlines #unhappyemployees sad display of professionalism - Airlines Near Me - Denver, Colorado

I'm a Delta elite but flying to DFW I didn't want to fly out of my way to get there for work. I got burned by American 8 years ago and February was my first time back. No status, 0 miles in my awards account, middle seats. Literally starting from scratch to avoid flying United, Frontier or Southwest into Love Field (client was close to DFW.) I have to say I was pretty impressed. I was on a 737 with overhead IFE which projected the announcements (so Flight Attendants don't have to). Still has the '80s on 8 station in the armrest which hasn't changed in 8 years. Flight attendants although seemed grumpy served the entire plane for drinks in 1.5 hours. The way back was Houston via DFW and they really went above and beyond to re-brand DFW. Looks sharp. Plane coming back to Denver was a brand new Airbus with in-seat IFE and young Miami-based flight attendants. Bags arrived on-time for all segments. Well done AA - you are now my #2 against Delta. I'll definitely choose you over United. read more

They are awful. This is the first bad yell review I've ever left. Our flight was delayed and they couldn't get us out until 330 the next day and to add insult to injury they were so incredibly rude about it, and acted like it was such an inconvenience to look for earlier flights out. If you can use another airline do it read more

Checking in when checking a bag takes you to square one at this airport. Any other location is easy - step up to the gate once you have checked in on the app, and they print your passes for the bags and you are on your way. Simple. Not here - you must go through the entire process on the computer screen that you did when you checked in on the app. All just to say how many bags you will be checking. If you are in a hurry, plan an extra 10-15 to do this waiting in line. read more

Thank you Ivan at gate A53 with flight 1067 at 6:10 am for being extremely rude during my bag checking experience. He chastised me for having a personal item (LOL) when he literally could've just let me pay to check my bag and be on my way. I've never had such a negative and RUDE experience with American and I fly with them at least twice a month. read more

There's something to be said about flying on one of the few remaining legacy air carriers in the country; mainly I'd call it consistent and in a more positive way than I can say for most of the airlines that I travel. It's the little things that make it nice. The flights are like clockwork. The arrivals are always 20 minutes late. The boarding is always 20 mins after it should be, and they make up the expected delay in the air.....almost every single time. They're always at the end of Terminal A. They give you a full drink on the plane, that you don't have to pay for. They give you your mini shooter of booze, so you can mix your own drink. On long enough flights, they give you FREE movies. The staff is always very professional. They've always been very helpful, and I am always pleasantly surprised by that. Personally, I wish AA had a hub out of Denver because it's going to be rough going back to routinely flying on Frontier or United after being able to frequently deal with American. If you can spare the extra $40 for your ticket, I'd say to pitch it for flying with these guys. read more

Once again American Airlines has let down a very Loyal customer (maybe I am to blame for being loyal). We are leaving Denver and we are delayed once again. (Btw this is my 7th flight in the last 6 weeks). Not only was I treated poorly by the Denver American Airlines team, we paid for an upgrade they did not honor. My caution to everyone is don't pay for the extras because they take our$$$$, but give us half of the service they did pre-Covid. They are using Covid as an excuse to be bad at what they do... once again I have flown over 1.6MM miles, so I am not an amateur with flying on American. They can, and have done better.... read more

If i could rate this airline 0 stars..i would. it's not even humanly possible to elaborate how much hatred this airline makes me feel. The flights are always delayed, the customer service on the aircraft is absolute dog shit, the flight attendants and captains don't communicate with their passengers, and even when they are the reason you miss your connecting flight, they don't even reprimand you accordingly. ESPECIALLY AS A MILITARY MEMBER, they show no concern for the well being and accommodations of their passengers. I would rather eat a whole plane with a spoon than fly this airline again. read more