American Airlines

Hospitality at its finest !!!! They truely care about their customers and the team. Way to shine…read moresouthwest

Worst airline EVER !!…read more Me and 3 others were supposed to fly out of New Orleans march 16th at 5:10am .. We got there at 2am ... they didn't open their ticket counter / baggage counter till 3:45am Not only that but they admitted they were short staffed and had all 5 lines converge into a single line in the middle which made it take 3x longer to get our bags dropped and get to TSA . Also I had pre requested wheel chair help because I was injured and couldn't walk at the time . The clerk at the counter told me . And this is an exact quote " sorry where short staffed today , we have too many call out s , your gonna have to deal with it your self " which they legally have to provide wheel chair assistance .. Well long story short we didn't get to the ticket counter because of their short staffing till right before 5am ... then through tsa and the flight had already taken off .. Their best option was to rebook us on another flight. The next day in the afternoon and we wouldn't arrive till almost midnight ... over 32 hours AFTER we were supposed to already be there ... this would leave just 1 full day for our small vacation so we said no thank you .. give us our refund because that is not acceptable .. But it was their short staffing that caused this issue in the first place . So I emailed them and requested they cover the cost of our non refundable Airbnb because this was caused by what the even consider Controllable issues . They could have atleast offered what they give to those who need to be bumped to another flight considering this was their fault . Which is $2150 per person . But they basically told us to deal with it and accept that they ain't doing jack sh*t for us , they are the absolute worst Not to mention the wheelchair assistance issue . My suggestion is to NEVER fly Southwest Airlines,.. they are terrible and have garbage customer service !!!!

Lotta baggage carts sitting empty now that bags don't fly free.....

The Rock signs of Southwest Airlines

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Just flew in in on a 737 800 with the new wider seats great ride!

Delta Air Lines

2.5(70 reviews)

Arriving back in Louisiana last night and discovering that my luggage had not arrived, especially…read moreafter the issues I had already experienced with KLM on this trip, was upsetting to say the least. However, I was assisted by a wonderful Delta representative named Deidre. While she was not able to fully resolve the issue at that time since it originated on the KLM portion of the trip, what stood out most was that she genuinely cared. She gave me the space to express my concerns, made me feel heard, and offered support beyond what was immediately within her control. It was refreshing to be treated as a human being rather than just another problem. Deidre assured me she would escalate the issue and personally follow up when she returned to work the next day. This morning, I connected virtually with another kind and helpful representative named Cindy. Cindy was able to assist with the part of the issue that Deidre did not have the capability to resolve, and she successfully located all of my luggage. After the return trip I had experienced, I was incredibly grateful for the care, professionalism, and kindness shown by both of these women. My luggage is scheduled to be delivered today, and the final piece that was previously unaccounted for will be delivered tomorrow.

Whyyyyy??? No WiFi! Straight trash. If don't get offered a beverage?!!? This is not acceptable.read more

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Approach to MSY

United Airlines

2.2(59 reviews)

We had a good experience with United airline. We don't have anything unkind to say. Everyone was…read morevery kind to us while boarding, during flight and off boarding. We appreciated yall

First and foremost, the staff is excellent...from the agents to the food, from the cleaning crew to…read morethe bartender. A wide variety of food selections, lemon water and a sophisticated soda machine. This club is spotless and the restrooms are clean and refreshed frequently.

My wheels to Houston

He figured out how to get room for his feet.

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Thank you United Flight Crew #1158!

Spirit Airlines

1.5(193 reviews)

0.2 mi

It was a crazy ride to Los Angeles. Our driver went so fast that we left the ground. We were there…read morein no time. My sister warned me that I better kick the tires before we left. but for some reason they wouldn't let me. With the courageous attempts by the driver, we were able to make a very smooth landing on the first attempt. Great flight great service excellent flight attendance and staff. Gave five stars anyway only because five was the highest number. Happy Thanksgiving, everyone

This happened back in October, and since then all I've received are generic, scripted messages…read moreclaiming my case was "escalated" and "rerouted to the proper channels." In reality, nothing has been done. No updates. No refund. No resolution. Just a constant runaround. This is exactly why your ratings are low and why customers are walking away -- you stop valuing people the moment you take their money. Remember, you're a customer somewhere too. Ask yourself how you would feel if your concerns were ignored and brushed aside like this. Let this be a warning to future travelers, especially those with disabilities: do not spend your money with this airline. They will take your payment, send automated emails pretending they're addressing your issue, then try to pacify you with a $15 credit toward your "next experience" -- essentially inviting you to be mistreated and overcharged all over again.

Beware!!! This is ridiculous!

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Allegiant Air

2.5(28 reviews)

This is the main Airlines customer service' (Toll Free) phone number: 1_888_901_1920. It's…read moretoll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

The Main 'Allegiant Air Customer Service' (U.S.) Toll-Free Number,+1 (877) 982-2011, is available…read more24/7 for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, travel assistance, and general customer support. Contact the Official Customer Care Team for immediate assistance and more information regarding your travel needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

7:15am: people are on their phone concerned that maybe no one was going to show up at all.

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Alaska Airlines

3.9(35 reviews)

0.2 mi

To reach a live person at Airlines in the US, call the toll-free support line at 1-833-749-0734™…read more Representatives are available 24 hours a day, 7 days a week to assist with new bookings, existing flight changes, cancellations, and general customer service. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

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JetBlue

2.8(17 reviews)

I recently flew JetBlue non-stop from MSY to Boston with my husband and young daughter, and we had…read morea fantastic experience. This was my second time flying JetBlue, I was pleased with the service and would definitely choose them again for future trips. We arrived only 40 minutes before departure but were able to check our bags and coast to the gate without worry. My husband and I both laughed as we couldn't believe we made the flight after arriving to the airport so late! The check-in process was smooth, and the seats were comfortable, with ample legroom, making the flight enjoyable for both of us. The Partake Classic Grahams are arguably the best air snacks ever! IYKYK! I was also happy to find the very useful baby changing station in the airplane restroom, which made traveling with my little one so much easier. Oh, how I love traveling with my baby girl!

Terrible first experience. Flight was rebooked after a maintenance delay for 24 hours. I'm out of…read morepocket for a hotel and short 24 hours in what was already a tight itinerary. Other airlines offer vouchers for same day delays. Nothing from JetBlue.

Saba rides the Jet Blue

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Simple delicious chips

Louis Armstrong New Orleans International Airport MSY

3.1(2.2k reviews)

The newly renovated New Orleans airport is a dream! It is very easy to navigate and it is well…read moresigned. It is quick to get through TSA pre-check and there are amazing food options once you go through security. If you have priority pass, there is club access past security. There was a wait the day that we were there, but we were in within about 10 minutes. The airport is clean and very well lit. There's ample seating at the gates with charging ports if you're running low on battery. And if you need one more beignet before you leave, you can get it inside the airport!

We flew in and out of MSY. Arrival was easy, with good signage for the ride share area. I…read moreappreciate that it is near the terminal and easy to find. Flying out, we used TSA Touchless, which worked well. The 4 stars is because there were only 2 security scanners in operation and they kept letting people through with no space to form a line after agents checked IDs. Not ideal at all.

Inside

Bring on the beignets!

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Starbucks

Frontier Airlines

1.7(45 reviews)

If you have to fly pack a carry on. They lost my luggage. Put in a claim. Communication in the…read morebeginning was almost nonexistent and when you talk to someone it's very vague. Then after a while no communication from anyone and they close the account with no compensation.

I heard mix reviews about this airline. But I thought "hey, can't be any worse than Spirit" Right?…read moreWrong. When we got to our gate, we were surprised that they weren't boarding yet, so they were already a little off schedule. An hour later, the screen at the gate was blank for the longest time and none of the workers were present. Another hour passes and one lady comes over to tell us that the flight had been cancelled. Then they tell us that they can either get a refund or book another flight with them... but not both. I ended up having to spend over $1000 on tickets from a different airline. Should've just went on a more expensive airline in the first place... I would've actually saved more money!! Long story short: if you wanna travel, you gotta have money. If you don't have money, don't travel by plane.

There was no exception, not even for a battered woman

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British Airways

3.3(3 reviews)