Spirit Airlines has the lowest ratings and most complaints of any of the larger airlines, but usually rakes in some of the highest profits. That should tell you all you need to know about this airline and how they treat their customers. Personally I vowed I'd never give them more than 1 star after they cancelled a trip on us last year and refused to give us a refund and I only got our $$ back by playing hard ball through our credit card company. On a later trip, Spirit double charged me due to an issue with one of their airport kiosks and again, I had to fight for them to make it right. On this particular trip, everything went fine. Flights took off and landed on schedule, staff were friendly and when I made a minor mistake and realized it shortly after I'd booked this trip, I called Spirit and after being on hold for a while, they were actually helpful and accommodating, which was a welcome change. Maybe they've had a bit of an attitude adjustment? read more

It was a crazy ride to Los Angeles. Our driver went so fast that we left the ground. We were there in no time. My sister warned me that I better kick the tires before we left. but for some reason they wouldn't let me. With the courageous attempts by the driver, we were able to make a very smooth landing on the first attempt. Great flight great service excellent flight attendance and staff. Gave five stars anyway only because five was the highest number. Happy Thanksgiving, everyone read more

Spirit Airlines - Just a few of my friends flying home for Thanksgiving. Happy Thanksgiving, everyone. - Airlines Near Me - Kenner, Louisiana

This happened back in October, and since then all I've received are generic, scripted messages claiming my case was "escalated" and "rerouted to the proper channels." In reality, nothing has been done. No updates. No refund. No resolution. Just a constant runaround. This is exactly why your ratings are low and why customers are walking away -- you stop valuing people the moment you take their money. Remember, you're a customer somewhere too. Ask yourself how you would feel if your concerns were ignored and brushed aside like this. Let this be a warning to future travelers, especially those with disabilities: do not spend your money with this airline. They will take your payment, send automated emails pretending they're addressing your issue, then try to pacify you with a $15 credit toward your "next experience" -- essentially inviting you to be mistreated and overcharged all over again. read more

The price for luggage shouldn't be more than the plane ticket. This will be my first and last time using this airline. It's criminal for them to rob folks with their fees. I wish I would've done my homework. I could've paid more for my ticket and still come out cheaper with luggage from a different airline. read more

If you want to torture someone then this is the airline for your enemy. Never in my life have I ever felt harassed and threatened for existing in a plane the people who work there are extremely rude and disrespectful and that's across ALL spirit airlines. They make you check your personal item size right before you get on the plane and if it does not fit you pay them $140 to let you go on your flight. The ticket is cheap for a reason, if you want to have an enjoyable experience please DO NOT EVER consider spirit airlines read more

smooth ride to and from tampa! no motion sickness for me. couldve fallen asleep. will be booking again. read more

Spirit Airlines - Airlines Near Me - Kenner, Louisiana

I usually do enjoy Spirit, Delta is wonderful too. But I think this will be my last travel on Spirit. They had all of us exit the plane after one of the 4 flight attendants hurt her arm by lifting a carry on. Now we are waiting for a whole new plane to become available or for an attendant to become free to ride with the other 3 attendants. Currently we've been delayed for nearly 4 hours, so I'll be completely missing the reservations I made in the city I'm flying to. I'm not sure why we couldn't just fly with 3 attendants, seems odd that we'd have to be delayed so long just for one extra worker. read more

These seats are 90 degree angles no padding no chargers extremely late missed our next flight read more

Spirit Airlines - Tray table is tiny you can see the the crave out for the back of the seat and PHONE WILL DIE FOR LONG TRIPS! because no chargers. - Airlines Near Me - Kenner, Louisiana

One word!!! The worst!!!!!!! First flight we took to New Orleans didn't land in New Orleans, instead we landed in Houston(for refueling) We waited in airplane 4 hours. And they gave one!! One!! Biscotti biscuit and a cup of water. And after all that we are in New Orleans. And guess what?? Our flight back home was canceled!! No other options to get home provided. We ended up paying 942$ to buy tickets With other connection flight to get home Nobody helped, contacted or tried to explain!!! Hope to get refund read more

I messed around and missed the deadline for flights . I booked Southwest Spring Break 2023, and the flight was canceled. This put a damper on the vacation.We ended up driving 9 hours from New Orleans to Orlando . I booked paid for flights luggage and seats. I didn't know luggage weight was 40 pounds. But the ticket counter agent understood and assisted us with removing and rearranging . Who did that reason? seats are thin , and the tray table is the size of a book. And nothing is given they charge for everything. So, of course, our luggage was over. I removed items. Hopefully, I'm not charged for additional carry ons. I have another flight with them to Columbia, booked by someone else . Now mentally stressed about how to pack a backpack . Look, I know a lot of people love Spirit, which is fine , but I can't, but I'm going to have to endure another flight with them returning and Columbia. Also currently waiting flight delayed. 2 stars ticket agent was pleasant even after we stood in line , while he carried on a personal conversation with co workers, and decided to look up and say next . read more

Spirit Airlines - Airlines Near Me - Kenner, Louisiana

I traveled from DFW to MSY the Saturday after Thanksgiving on Spirit. Should have been a short (1 hour), uneventful flight. Wrong. I was traveling with a small dog and according to the website, I needed to check in at the counter. When I arrived at the counter, the woman was very rude. She asked, "why are you here? Go to the kiosk and get your boarding pass." I replied that according to HER website, I was obligated to check in at the counter because of my pup. She rolled her eyes, and proceed to type forever, while exhaling rudely. Note - I had already added the pup to my flight online. My reservation also requested a wheelchair. She told me to "go sit over there" and wait for a chair. Well, there were 4 folks ahead of me, 2 of whom had been waiting for 1 hour for a chair. As it got closer to time to board, I ended up walking with the pup to my gate. After sitting there for 30 minutes, a man came up with a wheelchair and offered to bring me onto the plane. What? I was in the 3rd row from the front, and once I got settled in and the pup was all settled, the captain comes on and says that there would be a slight delay because there was a "miscount" of the luggage, and they had to recount every bag manually! The flight left over 30 minutes late! When I arrived at MSY - the agent was there with the chair and took me all the way to baggage, then out to the curb to my ride. BIG difference. I will never fly Spirit again. PS - I had traveled American to DFW from MSY, and that experience was awesome. Quick curbside check-in, wheelchair waiting to take me all the way. Smooth all the way. read more

Flying Spirit is the equivalent of driving a Yugo. It might work, but more often than not you'll be delayed due to mechanical failures. Spirit offers a cheap "tin can in the sky" experience. They get you with a bargain fare, but then charge for carry-ons as well as checked bags. They charge you to pick your seat. There's no free drinks, either. No biggie, I can deal with no frills, but they really are awful. The seat backs don't have met pouches for the safety cards, they have a crisscrossed rubber band. No monitors, no wifi. It feels weird. We're sitting here tonight in the new Louis Armstrong airport in New Orleans watching them cancel flight after flight due to mechanical problems. The flight to Austin, Texas is canceled and the flight to Newark, NJ is 2 hours late because the plane isn't here. The flight was from LAX to Houston, then here, and there's been no explanation for the delay. Weather? Mechanical? Marauding kittens? Who knows. Next time I'll spend a little more and take United or JetBlue. At least I'll be guaranteed to get home. Try to avoid this airline unless you're really are broke. read more

Spirit Airlines - No net, just rubber bands. - Airlines Near Me - Kenner, Louisiana

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Orlando- Daytona vacation 2022 This is only airlines that charges for what's free, 2 carry- on bags. Pay before you get to the airport, it's cheaper. We paid $45 for each bag online. The fees change, and they expect people to have a credit card at the boarding gate. Return flight / The carry-on bag fee increased for same two bag, $65 each. We found an office max and shipped our dirty cloths and souvenirs. We traveled w one carry on each, the kind that fits under the seat. They will send lot of e-mails to get you to PAY for your seat, so called upgrades. No upgrade, the seats are hard and do not come w front pockets. I used them due to the daily delays and cancels all summer 2022. We didn't want to get stuck in ALT etc. They have non-stop flights to Orlando from NOLA and are cheap. I hope this info helps. Upside/ We moved about w more ease in the Orlando airport w one carry- on each. We had a nice trip for under $600 (Ticker price w/o $90bag fees) With the savings, we got an ocean view hotel in Daytona. read more

Spirit Airlines - Airlines Near Me - Kenner, Louisiana

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Ok, I have flown a sh*t ton these last 10 years or so and here is my take on Spirit Airlines. Yes the seats are not comfortable. lol They don't even upholster the backsides. This is a bare bones airline. Your fare pays for a seat on the plane. Anything else, and I do mean ANYTHING else, will cost you. That being said, all the people going off about hidden fees are flipping insane. They have a website (https://www.spirit.com/) where everything seems pretty clearly stated to me. It is not Spirit's fault that YOU did not do your research and ended up paying the inflated bag fees. Everything is right there in print. When I see that they are less than half the price of the second cheapest competitor the first thing I ask is... why?? If it's that cheap then there is always a catch. lol Spirit is only good, IMO, for shorter trips where you only need limited luggage. I would say less than 4 hours tops and 2 to 3 days max. Otherwise just don't even try it. So it can be useful. Example: My most recent round trip (both direct flights) to MSY (New Orleans) from (LAS) Las Vegas. 2nd closest competitor: $378 Spirit price: $151 We each took a backpack for a short 2 day trip. This qualifies as your 1 gloriously free "personal item". (Max dimensions 8" X 18" X 14" and less than 40 pounds). Had what we needed for the 2 days and it didn't cost us an additional red cent. Want to get some souvenirs? Mail them to yourself. I do it all the time. lol I know I was fortunate this go round with Spirit because both of our flights were on time, if a little shaky at end of both flights. Flight Attendants were a bit cold and seemed generally unhappy, but I was never treated rudely. When you think of the money you are saving (which is why you're reading this) and you go in knowing the rules, Spirit can be a decent option sometimes. They're still better than United. I can't stand United. United blows. I would rather be strapped to a lawn chair onto the wing of a Spirit plane, than fly United Airlines again. Ok, rant over. As for Spirit, I would honestly say 3 stars in the right situation. lol 3 stars. read more

Spirit Airlines - Airlines Near Me - Kenner, Louisiana

I've always flown Spirit but never again after the last 2 times. earlier in the year our flight was 30 minute slate. No big deal. but then as they loaded everyone on to the plane we waited 2 and a half hours for the plane to takeoff. then they proceeded to try to calm everyone down with water and cookies. The second time my flight was cancelled the day of with no reasoning leaving mw stranded 1000 miles from my home. I was told I would get an e-mail for a flight rebooking. Never received an email. made a formal complaint on their website. Never got a response from that. All you are are just a seat with $ to them. I'll spend the extra money on other airlines. never again. read more

Worst airline ever. Beware. Just because you purchased a seat and have a confirmation does not guarantee you a seat. Worst customer service ever!!! read more

How about when flights are delayed, also let your customers know that they still have to show up at the original boarding time, not the new departure time. My wife missed her flight (even though the plane was sitting at the gate still) due to this mess. Employees refused to get a manager. Rude staff. There were 5 others that had the same misunderstanding. Your airline is terrible and that explains a lot about your financial status. read more

The affordable price is what lured me into flying with Spirit Airlines. I am always trying to travel on a budget because there is always something that resorts in me spending over my intended limit whether it be on food, or on travel to-and-from the airport. Spirit sends out excessive emails for upgrades whether it be for seat or baggage. As annoying as it is, I recommend not ignoring them because of the possibility of a gate change or even flight. I say this because the day of my flight, I received an email stating that my flight has been pushed back another day which resulted in extended stay planning. On one hand, it did not bother me because the previous flight was longer and had a layover in Houston Texas which I did not care for. However, on the other hand, the updated flight was a straight flight from New Orleans to Chicago, Illinois, but it put me in a situation because I had to work the day of the flight. The flight was so close near the start of my work shift that I nearly called off, but best believe I informed my job about the possibility of me being late. Who wants to immediately go to work after flying in from a short getaway from work. Yuck! Certainly not me! I ended up checking in with the Spirit Airlines application which I downloaded on my phone prior to my initial flight to New Orleans. I recommend downloading it because it is convenient, plus it will give you a gauge of the nickel and dime fees Spirit has. I feel as though flying with Spirit you have to be prepared because anything confusing will result in you paying an unnecessary fee which I paid none of. The only fee I paid was the price I paid for my flight which ended up being pushed back. After checking in through the application, I did not have a seat which could have been because my flight had been canceled. I ended up having to see an agent in order to get a seat which ended up going better than expected. I kept thinking I would get charged, but there were no charges. The seat ended up being a preferred one: a window seat within seats away from the exit door rather than near the rear of the plane. This gate did not feel like a cluster in comparison to the one at O'Hare International Airport during my in-bound flight to Louis Armstrong New Orleans International Airport MSY. Things appeared to be ran smoothly, seemingly down to the last minute to board the plane, but all went well. The seat was uncomfortable as expected, and the leg space was a tad bit smaller than other airlines I have dealt with. I never care for extra leg space as long as I can fit my military style backpack underneath the seat in front of me which fit fine on this flight. I slept through the majority of this flight because the one thing I always pack with me is melatonin. I lucked up and received a window seat which gave me something to lean my head on to sleep. Flying with this airline I recommend carrying a neck pillow which will allow your neck to rest on something if you are not blessed with that window seat as I was. Since I slept the majority of the flight, I had no communication with the flight attendants other than the boarding flight hello, and post plane departure goodbye; they did appear very genuine though. This was an uncomfortable experience. Flying with Spirit again I would be very cautious because of this last-minute cancellation. Now if I did not have any commitments to attend to, I would be open to flying with Spirit Airlines because pricing is affordable plus I now know how to navigate around the nickel and dime fees. ~Blessings~   Thomas G read more

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If I could give Spirit a negative 1 I would. This airline sucks period! The bag and seat fees are more than the damn ticket. I prepaid $61 to check a bag for my son and when he got to the counter to check in, the rude ass agent who obviously doesn't know the rules charged my son $75 to carry on a fucking backpack! When I called Spirit the dumb ass on the phone said that there are size restrictions on backpacks but they are free to carry on. Well listen dumbass, it's a regular backpack and nothing out of the ordinary about it. F Spirit! read more

Soooooo this is my SECOND go round & it wasn't any better. First flight: Thanksgiving 2016 Second Flight: June 2017 This will be a combination of the two... Here are the deets: Pros: Cheap flights, good snacks FOR SALE, good advisement of changes in flight status, vibrantly colored planes, pamphlets & brochures, a light mist blows from the vents above as to prevent the drying effect as experienced on other carriers. Cons: locking of the restrooms (who does that), cramped seats, snacks & drinks FOR SALE, a la carte EVERYTHING, super tight aisles, reduction in the size of the carry on, charge you to print tickets at the airport (huh???), cash only for in-flight beverages & snacks. I will admit the drinks, comparable in nature to other airlines, were on point & not the most pricey. I was afraid to breathe as they might've tried to charge me for air. Is air still free? All in all, I would not fly again even if it was last minute. I feel awfully bad for passengers that are taller than 5;7" as the legroom is seriously lacking. Paying for seats doesn't guarantee you more comfy seats, seemingly the seats after a certain point are all about the same. Knowing what to expect prior to departure will be beneficial. read more

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If I could give it zero stars I would. My girls and I had a late flight out on May 23rd and made it to the airport at best 2 hours before boarding. My girls wanted Starbucks and I stood in our section c16 and didn't move until my girls came back to get me an adult beverage. NEVER once did we leave and no one was there. While I was getting my drink they started boarding, but I was literally across from C16 and checking out when I heard that the flights were over sold. My girls which are 18 and 20 and myself never heard them call Zone 4. Then I see it they shoot the gate. I ran to the lady I later learn was the supervisor was dismissing me. After finally getting her attention she stated "we missed our flight, and was in the wrong section". How when I NEVER moved from C16. I am a single mom and got highly upset because I planned this trip for me girls as a celebration and now it was all messed up. After the supervisor called the security on me( Never did I curse or holler) we decided to leave, because it was nothing we could do at this point. Went to customer and they tried to look for me another flight but it would have been the next night and would have messed up my plans. So I had to rent a car to make sure my girls enjoyed their vacation. Now i'm out of over $900 and customer service don't want to issues me a refund or even a credit because they took the words of the Supervisor. All I asked was for someone to run the cameras back and NO one wants to assist. This is not how you should run a business or treat your customers!!! read more

Shame, shame shame on Spirit Airlines. After $1100 for two round-trip tickets, three hours of delays, two canceled flights, no food/hotel vouchers, no seat & baggage upgrade refunds they say 'how's a 12 hour red eye flight home (New Orleans - Los Angeles) in two days sound?' Absolute fraudulent criminals. Beware peeps and avoid them like cheap tequila... read more

Spirit Airlines - Unhappy passengers and a crooked Spirit Airlines. - Airlines Near Me - Kenner, Louisiana

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Ghetto. Tiny seats alot didn't even have trays, no TV at all. Food? $40.00 for snacks & 2 sodas. Of had to pay a extra $89.00 for over weight bag which we have never has happened. Oh, best one yet, bid on a better seat, they use a 1st class seat in the picture. But the bait and switch you get a budget seat with no padding. Trust me, pay the extra money and get more service and comfort. I travel alot, and will never fly this plane ever again. read more

Negative stars, and infuriated with Spirit Airlines. Flight was from Pensacola to Indianapolis with a stop in Orlando. Pensacola to Orlando was delayed for hours. Due to Spirit not being even close to on time, the connecting flight was already gone from Orlando before the plane ever landed in Orlando. Spirit would only refund the flight from Orlando to Indianapolis, even though they could not complete the agreed to original flight. The $167.58 flight ended up costing $397.45 more in order to get back to Indianapolis. Bottom line is never fly Spirit, and save money by booking a more competent airline from the start. It ended up costing a lot more, passenger sleeping in the airport and an almost 24 hour trip in the end. read more

Bait and switch, misrepresentation, ignorance, lack of basic travel services, terrible CSR, and SIXTY FIVE DOLLARS FOR A CARRY ON!!! Never will I fly LACK OF SPIRIT again. Couldn't check-in online. Was on phone for over an hour and still could not. Wanted $extra 20 for that. The ignorance and lack of fundamental customer support was pervasive and categoric. No manager on duty???? Really??? Just WOW. And SIXTY FIVE DOLLARS FOR A CARRY ON!!! read more

Spirit Airlines - Notice strap sticking out. In 30 years of flying did a FA not to see that. Could pop open in flight. I told negligent FA to fix. - Airlines Near Me - Kenner, Louisiana

Update: Flight cancelled due to no crew! Awful, awful service. Yes delays happen but to not tell the passengers is rude. Flight delayed for 4 hours and not told what was going on until and hour and a half after take off. They don't have a flight crew! Woman at the counter was extremely unprofessional. Didn't apologize, didn't show any emotion except bitch. Was tying to convince my husband that this was a good airline. Even thought to join their club. After this experience, I will never fly with them again. It is not worth the little you save. Ends up costing more in the end with extra time being taken off work due to their incompetence read more

Spirit Airlines - Incompetent "500 + dailty" - Airlines Near Me - Kenner, Louisiana

Worst experience. They needed people off the plane due to weight issues on runway. ‍ The exchanged seemed great. A voucher for future flight land hotel accommodations. 2.5 hours later we got our hotel and flight 'confirmation' number. Still okay. Fine. We go to hotel and they don't have any information and get it taken care of after a while. Our original flight was to leave at 7:55pm and by midnight we had a hotel. We were told we would fly out at 8 am next morning. Got up early and hurried to airport. 2 hours later we were put on a flight that departed 5 hours later. Why? Because they never paid for our original Flight and it was not confirmed. Therefore, we had to go in the next flight with Southwest.. read more

While I am not a fan of spirit airlines because of their additional fees for EVERYTHING. I must say I had a pleasant experience during my trip to New Orleans. There was no delay for my departure or return, the staff was friendly and even helped me change my seat to sit next to my husband. read more

So this may sound crazy to the tons of folks who are hating on Spirit Airlines, but it must be said that I wasn't totally put off. We flew home from Orlando via a non stop flight on a Spirit plane and I laughed for most of the trip. My favorite thing in this life is laughing. It seems to cure all for me, and my family totally gets it. Yes, the planes are cramped and you must pay extra for everything - and I mean everything. Buuuutttttt.....the fares are so cheap I still can't believe they even make a profit. I checked Uber fares one night recently from the French Quarter in New Orleans to the Lakefront area, and I promise they were more than my Spirit flight. No kidding. Our flight was on time to the gate and we arrived at home few minutes early. Our plane was pretty clean and the flight attendants were on top of their game. All pluses. Now for the best thing about our flight: I have to tell you about one flight attendant that made our day. He was hilarious. He gave the safety instructions - very professional - then proceeded to do a sort of impromptu stand up routine. He talked about getting what you pay for on Spirit, and how we all knew what we paid for this flight. We were all laughing and it was all true. We were a little cramped, but saved a ton and had a good laugh. I purchased bottled water for each of us and we ate the snacks we packed in our backpacks. I realize there is no formal in flight entertainment, but we surely were entertained. Thanks to the funniest flight attendant I've ever met for making our flight fun regardless of the legroom. read more

Spirit Airlines is one of the best airlines to fly if your not ballin out of control! Yes they charge you for everything from your bags and drink or snacks but who cares?! I have been flying Spirit for years and I have never had a issue with them! The flights are at unbeatable prices where in some cases its cheaper to fly then thinking about all that gas money you would be spending for driving. They fly to all the major cities in the States and even fly overseas to South America and the Caribbean's. Yes the seats might not be comfortable but very do able. The flight attendants are always professional and have great punch lines with there safety brief. A lot of people have a misconception about the airline because they think they charge you for your seat when they dont. You have the option to pay for a seat if you would like but if you dont they will just assign you to one. Overall one of my go to Airlines when booking travel to get to my final destination! read more

Spirit Airlines - Airlines Near Me - Kenner, Louisiana

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My negative opinion may not be your opinion. Consistently disappointed, incompetence, carelessness and penny pinching airline.

Disappointed beyond belief. My first flight on Spirit wasn't too bad; however, the return trip is short of nightmarish. First, the flight was delayed. Ok, it has been tough times due to COVID so delays are expected. However, when the flight got cancelled with no explanation and we were just told to line up for rescheduling and a hotel voucher. I did. After spending an hour and a half in the line, I ended up with a flight to the East Coast then to the West with an additional day of travel to get to my destination. Was I offered a meal or a place to lay my head? No! I spent 12 hours in the airport with all the food locations closed. I wasn't even offered a sip of water. Nothing was given to me for my inconvenience not even an I'm sorry. I was spoken to rudely by the ticket agent, yet still maintained my composure and did not stoop to her u professional behavior. As a public service government worker, I understand their plight during COVID. You have to deal with the public but you have to remember you are representing your company-- the brand that pays you. Finally, there needs to be some serious customer service training before I ever take Spirit Airlines again. read more

Spirit Airlines call me now!! You had no travel advisories and left us stranded in New Orleans, and will not answer the phone or help us figure out a new plan. I've never been treated this way and expect to hear from someone in the morning. #American Express read more

Worst worst airline. Basically no service. I was notified that my flight from MSY to LAS is an hour delayed which means I will miss my connecting flight from Las Vegas to LAX since I only have 1 hour layover Mind you I have been here for over 35 hrs earlier for the flight here. The agent is there just standing, will not help. She said she's she has to take care of the flight although she's been standing there for over 10 minutes. She asked me to go sit and wait. It's been more than 15 minutes no activity. She could have checked to see what my options are. I also called Spirit Airline on the phone. Woman with very thick Indian accent was clueless of what I asked for. Unbelievable. The staff at the counter is useless and lazy Needless to say I will never ever fly with them and share with others NEVER fly with them. OMG, now they shut the gate that she supposedly need to take care of. Are you kidding me Called them again, after being transferred 5 times they informed me my only option is leave Monday which means I have to pay for another night for hotel. I asked if they will pay for it, they can't guaranteed which means No. read more

I give the same rating in New Orleans, LA as I do in Houston, TX. This is my review from there: I've used spirit several times. Only once to go to Los Angeles, once to fly to Florida, but several other times to fly to New Orleans. 1st rule to know - the tickets are cheaper if you get them at the counter. That holds true 90% of the time. A roundtrip tickets that was 100+ dollars, taxes and fees included, to New Orleans, was in the $30s range when I went to the counter and booked the flight on several occasions. If you are flexible on your travel dates, you can really save big with them. If you only carry a back pack when you travel, then you really save with this airlines. If you have to bring luggage, then make sure you purchase the luggage voucher before you get to the airline counter. It is cheaper to pay for luggage online, during your check in, a day before your flight. When you are at the counter purchasing your ticket, ask the agent if there are many seats left on the plane. Then ask if any of the seats with more leg room are left on the plane as well. If you are a smaller person, then leg room may not be an issue for you. If you don't want to get stuck in a smaller seat, ask how much to get a guaranteed bigger seat upgrade. If you are confident that there will be many seats left at during flight time, then ask for them to move you when you check in at the counter the day of the flight. In regards to the flight itself, have a credit or debit card ready if you are inclined to purchases drinks or snacks on the plane. Your ticket does not entitle you to any form of refreshments, and they do not accept cash on the plane. I have had flights delayed several times, but they have left out on time the vast majority of the times. I have had them cancel a flight on me only once. That day, over 2000 flights were cancelled around the United States of American due to extreme weather conditions. All in all, if you utilize these rules, you can have an enjoyable flight and save money in the process. As the old saying goes, you get what you pay for. Save money on the flight and upgrade your living accommodations at your destination. read more

Don't ever get pulled in by the cheaper price- they will screw you in the end. They changed my flight and then cancelled it all together. I spend double booking last minute flights on real airlines to get there and home. Buyer beware. And if you ever find out how to talk to a representative. Please post that phone number! read more

It is a budget airline so what do you really expect. My flight was delayed 2 hours due to a pilot switch or something like that. They charge 30.00 to carry on a bag which is odd, and it almost seems that you can carry on your bag for free, you just do not get zone 1 boarding like the others do. Who knows. People complain about leg room, I found it to be just as bad as United. Plus it was only like 40.00 for more leg room. No entertainment, Required to pay for even water is insane. Frontier Airlines at least gives you water for free. No frills airline to get you from point A to point B on a budget. If this were a hotel it would be 2 stars (Motel 6 like), so 2 stars it is. Booking an airline today is just such a pain in you know what. Impossible to price compare because the options are different for each airline. Makes me want to just drive. read more

Piece of shit airline. I'm stuck in New Orleans, because they don't have a pilot. Don't give our bags and money. All 200 people stuck and I think there will be more flights canceled. Fuck spirit!!! Never again read more

Folks, don't let the cheap price fool you. They will nickel and dime you and you will pay for more, have more frustration before you even step on the plane. All the horror stories are true...Don't be a victim like so many of us have been. Oh where should I begin on what a Sh@tty of an airline this is. I had to fly last minute from New Orleans to Los Angeles and they were the only airline that had seats. I wonder why..., maybe because other that made advance booking had a choice. Giving them a 1 star just because I made it safely to LAX to give this rating and I couldn't give them no or half star. 1st - I tried several times to book online and they kept declining my card and their website said I had to call in to their service center to complete my booking. The service center was happy to complete the booking but failed to tell me they are charging $35 extra dollar to completed my reservation. When I declined to pay the extra $35 they said I have to hang up and completed my own booking. I explained that I had to call in because I was blocked by their website and the message in my reservation said to call the service center to complete the purchase! Only to be sternly told there is no exception to the $35 service call charge. How stupid is this? This is fraud and seems like a scheme. So I refused and spent another 20 mins and finally was a able to completed the reservation. 2nd issue - you are only allowed 1 personal items which is a purse. I had to pay a $35 carry-on fee during the booking. If you don't pay during booking then it's something ridiculous like $50 at the airport for a freaking carry-on that all other airlines allow for Free!! 3rd, good luck of you have to check your bags. Expect to pay $50 or more extra. 4th, expect to pay again for seat. 5th, here is the best part!!! New Orleans to Los Angeles is almost a 4 hours flight. They don't give your any service. If you want WATER, you will have to pay for it Really, you are stuck in a plane for 4 ours and they make you pay from WATER? What other airlines make you pay for water???? No one, just their stupid airline! I have flown many airlines around the world and this is a horrible, low ball, poor service, nickel and dime of a carrier. I rather be stranded then fly them again. Think of it this way, of they are too cheap to give you service or free water want make you think they are going to spend money on your safety??? Looking forward to seeing them go out of business. There are plenty of other airlines that are happy to treat you and honor you as their passenger. Spirit is too stupid and cheap to understand what customers service means. read more

Spirit Airlines - No tray table, no service! - Airlines Near Me - Kenner, Louisiana

Absolutely the worst customer service I have ever experienced, by any company, in my entire life. they said that my flight was canceled due to weather issues but I'm looking at my hometown city and it was sunshine all day. there were multiple airlines that had flights back to my hometown the same day with no issues or delays or cancellations. I simply asked for a complementary carry-on bag due to the cancellation and NO. I'm not able to get home for two days after my original fly home day. they offered me nothing in return and only said I'm sorry. I will never fly this airline again for the rest of my life and I hope they get bought out or go bankrupt. Never again. Pay the extra money and fly a better airline. MOST OF THESE POOR REVIEWS ARE BASED OUT OF NEW ORLEANS. OBVIOUSLY THEY HAVE AN ISSUE THERE. read more