We had a good experience with United airline. We don't have anything unkind to say. Everyone was very kind to us while boarding, during flight and off boarding. We appreciated yall read more

I recently flew with United Airlines, and the entire experience made it clear that they prioritize arbitrary rules and operational incompetence over basic customer service.To start, the flight was severely delayed, which completely threw off our travel plans. But the real frustration came from how they treated us. My wife and I booked Basic Economy, and as a result, United separated our seats. Before boarding, I politely asked the gate agent if they could seat us together. They flatly told me it was completely impossible. I thanked them for trying and moved on. Next, right before boarding, the agents forced us to check our personal items and carry-on luggage at the gate.The real insult came when we stepped onto the plane. Not only were there plenty of empty seats, but the seat directly next to me was completely vacant. On top of that, the overhead bins had tons of open space.There was absolutely no logistical reason to separate a married couple or force us to check our bags other than to penalize us for buying a lower fare tier. Combined with the severe flight delay, it is clear that the cruelty is the point with United Airlines. I will be avoiding them moving forward. read more

First and foremost, the staff is excellent...from the agents to the food, from the cleaning crew to the bartender. A wide variety of food selections, lemon water and a sophisticated soda machine. This club is spotless and the restrooms are clean and refreshed frequently. read more

Today is my birthday. I'm flying out of New Orleans to New York, and then on to Rome. I have had nothing but the most gracious experiences. The crew even told me happy birthday over the intercom of the airplane Thank you United! read more

I have not been on an aircraft with less leg room that their 737 800/900. Can you please get rid of the check bag fees so that passengers stop bringing a large roller bag, backpack and a purse on? Doesn't the loading and unloading of an aircraft have any impact on your revenue? Take a row out and give an inch. Maybe incentivize gate check? Some would gladly take it for a few hundred miles. Big safety miss. These two passengers never put their bags under their seats. I feel for the flight crew. You get passengers pretty pisses and they get to deal with it. They are troopers. We all have choices I guess. read more

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If I could give zero stars I would. The woman I dealt with at bag check was indescribably rude and disrespectful with no human decency whatsoever. My bag was literally only a lb overweight which they usually ignore, and she made me open it right there and take stuff out which I then had to carry in my hands all the way through security and onto the plane. Seems utterly pointless since these objects were going on the very same plane. I almost missed my flight because of her officious attitude. Only reason it was so heavy in the first place is because they only allow one small carry on in economy now so I was forced to pack my laptop in my checked bag. The flight itself sucked too. The plane was FREEZING with a frigid draft coming from somewhere, and now I feel like I'm getting sick. I was also starving and they don't give snacks, only juice. I've never once been on a flight where they don't at least pass out pretzels or biscoff. read more

I was very unhappy when they took my carry-on into luggage right on a plane. I was told there was no room in overhead bins. There were more people being forced to put their carry-ons into luggage. And unfortunately, this is not the first time happening to me. At the end of the flight I noticed passengers were putting more than 1 item into an overhead bin. It should be regulated somehow, this is how they run out of space. 2 stars for employees not losing their cool dealing with many unhappy customers. read more

Thank you United Flight Crew #1158. Our three sons first flight was made so special and memorable because of you all. Very smooth and comfortable flight. Thank you Captain and all the crew. God bless! read more

United Airlines - Thank you United Flight Crew #1158! - Airlines Near Me - Kenner, Louisiana

Flew from the Cayman Islands to Houston. Before the flight it showed that there were thunderstorms in Houston. Despite this, our pilot decided to still take off and did not bring extra fuel. Due to the thunderstorms that the pilot already knew about we were forced to divert to New Orleans. It has now been 5 hours since our flight left, we are sitting here and we are not allowed to leave. I missed my connecting flight and the whole time the pilot has done a horrible job of informing us of what is going on. I am never flying United again and I would recommend that everyone else avoids United at all costs. read more

Security was pretty fast but not for a good reason. They were rushing. Let me explain. We had two flights, first one was fine, but it was delayed and they made us wait maybe half an hour. The second flight had technical issues and was delayed by like an hour and a half. We got to our destination finally, New Orleans and we headed over to baggage claim. All was going fine until almost none of us could find our suitcases. Only my mom found hers. It had been maybe fifteen minutes at baggage claim now and no signs of our suitcases. We went to go talk to the baggage claim services and the lady working there was SO UNBELIEVABLY SLOW! She was so annoying. But eventually we figured out our bags had got put on THE WRONG FLIGHT! SIX BAGS WERE MISSING!!! Some bags were in San Francisco, some were in Ontario, CA, and some were in Denver, Colorado! And that brings me back to them rushing. The reason we didn't get them is because they were rushing! So, it said they could get the bags delivered to our hotel by tomorrow morning. We kept tracking them, and then out of nowhere it said they weren't going to be coming until like SIX TO SEVEN PM!!!! So some of our group went to the airport to pick our suitcases up. If I could give zero stars, I would. TERRIBLE! read more

I don't typically fly this airline (because of poor service and routinely being late to take-off). However, recent business travels to Houston gave me the opportunity to re-discover United Airlines (UAL). I had direct flights on three separate occasions between New Orleans (MSY) and Houston (IAH) over the course of six (6) weeks. New Orleans Terminal: Check-in is a breeze in Terminal D, which UAL shares with one other major airline. The UAL kiosks are plentiful and more modern than others at the airport. Each time I've flown out, there have always been both available kiosks and staff to assist me. Most importantly, there have been no lines...score! I seem to always have the same gate too, which has helped reduce travel stress. The UAL area is typically clean and has some modular seating and charging stations that are very helpful to accommodating lots of travelers with smart devices. Finally, all three of my flights left ON TIME! That's a huge WIN for this airline, especially considering its track record years ago. Houston Terminal: My experiences on the return flights are nearly identical: efficient, lots of modern kiosks and available staff; clean gate area with plentiful seating and charging stations. Overall: Their attendants at the check-in desks and the gates have consistently been polite and helpful. Their flight attendants have been pleasant and eager to serve. Kudos to UAL for changing the narrative of their past service. Great on-time departures with great staff. read more

I'll never fly United airlines ever again! The baggage claim woman was so rude. Everyone from United was so disrespectful. Keep in mind they work in an airport and expect all these people to know everything when every airport is different. If you don't do well with people don't work customer service. Your work environment completely relies on what u make of it. I can see why she was so rude with how miserable her attitude was. I'm really disappointed. Not wondering out of southwest again. read more

I always enjoy being serviced by the United staff at MSY. For the most part, everyone is helpful and you are greeted with a smile. The check in area has several kiosks and there are always several desk agents waiting to assist you if needed. I am deducting a star because there is no area to check bags outside. You have to find someone to help you bring everything to the counter or lug it yourself. read more

United Airlines at MSY (the New Orleans Airport), has no United Club in case you are looking for one here. I flew United from LAX to MSY and then from MSY back to LAX at the end of my vacation. There aren't too many great food choices in this terminal and the employee whom my husband spoke to, to double check that we were in the right place for our flight back home, was not very friendly in her response to us. But the airline crew on our flight from MSY to LAX were friendly. We brought our little dog with us on this visit (cost is $125 per way, for more information in case you want to bring your little friend with you on your next travel, https://www.united.com/web/en-US/content/travel/animals/in_cabin.aspx). One of the flight attendants saw our little girl's in our soft padded kennel and asked us who is this when we first walked into the plane. Then when we arrived and walked out, the same flight attendant remembered our dog's name and said good bye to her. She also did check to see how she did (which she did very well and will travel with her again). Service on this flight was good. Flight attendants were nice and provided drink and snack service quickly. They also came by a few times to offer water after drink service. I don't normally like flying with United, but this flight crew did make this flight much more bearable. read more

United airlines flight 2243 Msy to SFO 2 hour 45 min delay No hot food once the cart got to me angela first stated maybe I should have got some food before I got on the plane as if it's my fault Then I ordered two drinks hour or so passed I got another then the same Angela told the other attendants not to get me any more drinks claiming it's a three drink min on a four hour flight which I know for a fact is a lie so I just wanted to know what was he problem and why she gave me a hard time while I need the drinks to help me fly read more

United airlines is always my preferred airline for the last 12 years or so and I have been platinum or 1K for most of that time. The airport service for United at MSY does lack a bit. They are not the most helpful or polite and it doesn't seem to matter is you're 1K and first class or a first time flyer with no status, and that's not in a good way. I also checked a firearm and the girl checking me in had to get 2 different managers before they knew what to do. A little surprised. I'm a city with this much crime I can't be the only CCW around. Lol. The flight and terminal are ok but they are very limited on food selections so your best bet is to eat before you get here. Enjoy! read more

Stuck at the jetway for 15 minutes since no one seemed to notice a large aircraft pull up to the gate. Good job United, your suckiness never faills to impress. read more

The tiny pretzel bag is so 1990s. Delta gives options now and has elegance in their variety. More of a global experience. You guys toss a bag of pretzels around like i give my dog it's dry food in the morning - it's just something I have to do in life. When My wife ordered champagne, the label was ripped apart and soggy. As the flight attendant whipped out the bottle like a Pittsburgh happy hour bar tender still reeling from last night's bender. She simply said "here... first ones on us." Nothing pleasant in the exchange, just the look of "FU, now leave me alone." We took a picture because the whole experience was ironic in a shitty-bar-rust-belt-experience-kind-of-way. The WiFi wouldn't work at all on the flight to Hawaii, and on the way back, it would work for some time at first. I lost dinner to my wife because she's cynical and was right - the internet wasn't going to work. So now I have to fork over $150 for some swank dinner in the French Quarter. Thanks for that one... read more

Representative in New Orleans for customer service Joanna was the most disrespectful human being I have ever come across! Can't being to even explain I have tried to write my experience everywhere to make sure I get heard! I cried even after my experience with her!!! read more

So I bought airline tickets for my family about a year ago. We get to the airlines and realize they gave us all middle seats. How In the world are you going To give a middle seat to a 3 year old by herself and not have her sit next to the parents. Do you expect some stranger to take care of the three year old? read more

I booked a flight from MKE to MSY for July 4-7, 2017. I flew economy both ways and always fly with a very compact carry-on. My travel companion and I flew with American Airlines into MSY with zero problems with luggage requirements. We paid the exact same fair for the outbound flight with American as we did with our return flight with United. I've flown with United before and have never had an issue. This time around I was forced to check a carry-on, as well as pay an additional charge to do so. Had I known at the time of booking that United charges for carry-on luggage for "basic economy" I would've chosen to fly with a different airline for my return flight. My travel partner and I each travel multiple times per year and have never been forced to check a carry-on, especially at a cost to us! We were in the final boarding group and I have multiple pictures showing plenty of overhead room for luggage available. We both will not be flying with United again, nor will we be advising others to do so. In the day and age of steep airline competition I don't think United can afford to get away with this. There are plenty of airlines that will charge less or equal to for an equivalent flight with the same on-board experience that will not force, or charge for, carry-on check-ins (some with FREE checked bags altogether.) United should take note, they should be offering as much as they can to customers that continue to fly with them. read more

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Despite all the bad press, United is still the airline of my choice. This is my 2nd time being at this airport and both times (arrival and departure), United Airlines has been quick and efficient in getting me checked in and checking my luggage in. The lady at the front desk was very courteous and helpful and moved at a fast enough rate in order for me to make it through the gate. The bad press has not impacted my trip personally at all and I will continue to fly with United as long as they continue to treat me well. read more

Monday, 04/24/17. United representative: J.R. United Airlines has had bad press lately - I was hoping their staff at MSY could counter this trend. After greeting their team at the kiosk, I asked about gate-checking my bag. J.R. explained that it needed to be checked in with a fee. On previous United flights (and their partners), I gate-checked this baggage so I was confused on the lack of consistency. Quickie: -- Poor customer service And then...? United staff failed to clarify on the lack of consistency on gate-checking here. There was a sense of applying rules based more on discretion rather than objectivity. Not a good look for United. read more

What a shame; there is no lounge available in this beautiful terminal in MSY. The lounge is still under construction. We were expecting to spend our time in the comfort of the lounge while waiting for our plane. There is no indication in online sites that it was still being built. read more

United had a deal with a major credit card company to award a certain amount of miles if a specific sum of money was spent on the credit card in "X" amount of time. When it came down to it, they did not want to honor the deal. Not only had the terms been fulfilled, but the money spent on the credit card in the allotted time was more than double what they had required. After being shifted around from department to department, and a total of 4 hours on hold. Mind you this wasn't a phone call duration of 4 hours, but ON HOLD for 4 hours. This is why I don't trust credit card deals. Ridiculous. read more

Charging someone $225 for one checked bag is absolutely criminal. Especially when their ticket was only $208... But for the woman to laugh in my face and be like "You know you're going to miss your flight right???" when I'm in the middle of the airport going through my luggage in tears trying to figure out how I'm going to lose 25lbs of belongings...That is just low. Needless to say, I forfeited my ticket since I couldn't get my luggage below 50lbs and because I refuse to give any more business to a company that treats their customers like such garbage. So now I wait on my Southwest flight where their employees are actually hospitable and know good customer service. read more

We were stuck AFTER boarding due to weather issues in Houston. Tough situation and we sat on the plane for 2 1/2 hours. The crew was impressive. Immediately got water and juice for everyone. Passed out a few snacks. Tried to calm down the overly high maintenance passengers and kept a positive attitude the entire time. Weather isn't within their control. How they react and respond is within their control and they did both very well. read more

In a word. This airline just sucks. I'd give it a zero if I could. While most domestic airlines are nothing more than cattle movers anymore, United has to be at the bottom of the list. I fly 10s of thousands of miles internationally and domestically every year and the worst international airline is exponentially better than this airline. I avoid United like the plague unless I have no other choice. read more

Way to go and screw our military family and not credit us but steal our money for reservations that we had to cancel 2 months in advance because my wife and her deployment got extended by 3 months. You guys suck and I hope you get yours. We will never fly your garbage ever again read more

Worst Airline out there, do not expect any flights to be on time, do not expect to have a current update untill it's to late and your already stuck in the airport, do not expect any type of customer service they all say " we have no power to even give you a glass of water for free while you waste away in our terminal" but Do expect to hear Sorry but we can't do anything to make you comfortable while you sit and wait 3 hours for a flight that may or may not show up but we'll let you know later. Do expect a super over priced meal that is not complimentary, a 3 dollar soda or coffee and rude attendants. Do expect to pay for your checked luggage, no freebie on your 1st bag! Wow! Fly jet blue or Delta ladies and gents, there is a reason why United air prices are lower. read more

United Airlines - Sitting in a O so comfortable seat for the next 3-4 hours instead of being in the French Quarter!! - Airlines Near Me - Kenner, Louisiana

The people at the United Counter area were very helpful. I presented them with a problem and it wad resolved. The lady the servicesd me nice and professional. Checking in, they made sure we were seated next to each other. Thank You United.. read more

United Airlines - Airlines Near Me - Kenner, Louisiana

United's been a good carrier for me. Especially glad to get home to SF after a long biz trip. The terminals always have decent food options, and the staff usually are quite helpful. read more

I worked in the airline industry aswell. Yesterday was a bad experienced on me when i flew united flight 429 to iah. ticket counter girl on her 20s are rude as fuck and same thing at the gate agent named Trenette W it was a full flight but when we asked if we can sit at the xit row she dont want to exchange even im in the military and we checked two bags they never put priority on it not like AA and delta. If you fly to UA new orleans guys please speak up because people who worked there they think they know everything but they are just making low wage they acted like they are above you.... Please dont fly united read more

I use united all the time, and the staff you meet in person is wonderful. however, anytime you book something and are forced to deal with a human, in the russian roulette world of telephone customer service? its like the curse of being in this country. THEY never speak good english. my recent booking was upgraded to first class so that we could sit together. the quote given to me? was for single flights only when I was booking for two. the total price she gave me was misunderstood, and I ended up bouncing checks on my account due to the price she misquoted me. I had to have her repeat what she was saying about four times, and ask her to talk slower. I still didn't understand her. When your charging someone for two tickets, you should give the total price for both tickets since they both are being charged together. seeing two separate charges for the same ticket? was misleading. from here on out when I have to call you, I will ask for someone who speaks english. until I get someone who does. its very frustrating. to think I waited over 20 minutes to book that flight / upgrade, the to see this two days later was very misleading. I tried to book this online and it didn't work. I went the distance to get this taken care of, and just want to reiterate that you need to give the entire total to someone when they are using a card. TOTAL for both flights that I booked. thanks read more

:(( service from beginning to end. Checking in to overall customer service failed. Agent who checked us in was very rude we asked for help 3x and he acted like his job was just a job had no care for customers. He genuinely hates his job and it showed. Then they Can't sit 2 travelers together when tickets were purchased on same reservation. Crazy so far all the staff and crew members are and have been fairly rude. I don't travel very often but when I do it will not be with United. read more

Tried to jump on an empty flight leaving 90 minutes earlier and United wanted to charge me $75. Been flying United since the mid 80's and I still wonder why? TOTAL ASSHOLE'S! read more

The Flight home was extremely comfortable. Even though it was a short trip about an hour we were able to watch a movie. Being a little nervous when flying this was extremely helpful. read more

I'm not really sure who as to whom this review is actually directed, but my warning is to people who do not have or do not like to travel with their tablets on the plane. Some United flights no longer have televisions or even radio stations for passengers to listen to. We took a 7 hr flight from Honolulu to Houston with ZERO in-flight entertainment. I didn't DIE as a result of this, but I'm also easily amused and/or constantly pondering the cosmos, so I found myself entertained nonetheless. Folks who are not so pensive may feel freakin frustrated on such a flight. On our connecting United flight, my husband and I were NOT asked if we wanted a beverage! To the staff's credit, they did serve our kids across the aisle from us. I found it odd though that the gentleman behind my kids got served and we did not. Just saying!! Btw, we were about 2-3 rows from the very back of the plane if that means anything. read more

Hey United! Way to really screw it all up for a whole bunch of people trying to get out of Newark tonight. Not only did your first plane not arrive on time getting folks out when they could. Then because of the rain, you locked everyone in for a every 40 minute wait and delay tactic you people call an 'updates'. But the best part of your awful unbearable customer service is that after 7 hours of delays, you cancel our flight! 7 hours!!! I couldn't be half way to New Orleans via car or better yet- I shouldn't have flown Southwest or American!! Then after a subway and a train, I get home 2 hours later to see that you've rebooked me on a flight at 6 am the next day. I of course only know about this flight because I looked at my phone, in your shit app to try and get my refund. No notifications or call or anything to alert me that YOU'VE rebooked me!! How cheap and convenient you are to wait until we all gave up and went home. This is after I was told that the ONLY option wouldn't be until Sunday. So now my direct flight that you've jerked around has turned into some crap shoot you've probably over-booked with a layover in Chicago! This is the worst experience and best example of terrible customer service! I will tell EVERYONE I KNOW AND EVER MEET FOR THE REST OF MY LIFE NOT TO FLY ON YOUR WORTHLESS LYING PATHETIC EXCUSE OF AN AIRLINE! read more

If I could leave less than a one star I would. They treated my whole family pretty terribly. We had a small dispute about our flights and after we decided to not worry about the problem any more they proceeded to gossip about us and our family members while we were checking our bags. It was honestly terrible and we had hardly an hour left to go through security because they ignored us at the kiosks for so long. When we approached them they were very short and rude. Terrible service. Terrible workers. Makes me want to never walk up to a United worker ever again. I felt very unwelcome after all the money I paid to fly with them. read more