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    American Airlines

    3.7 (3 reviews)

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    Recommended Reviews - American Airlines

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    3 years ago

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    Frontier Airlines

    Frontier Airlines

    1.4(711 reviews)
    48.5 miOrlando International Airport

    I had no issues at all with Frontier Airlines. I needed special assistance and they were up to the…read moretask. I got premium seats which is the way to go on a Frontier airplane for sure! No bells and whistles at all. It was worth the low fare in my opinion. I'd fly them again. :) You can trust me, I can be frugal. ;D

    Looking back, I should've taken Frontier as an omen…read more This trip was for my aunt's birthday cruise aboard Norwegian Prima, and somehow the vacation started unraveling before I even made it to Orlando. I'll be transparent: I was late to my original flight. That part is true. It wasn't because I overslept or mismanaged my time, but because someone else's delay caused us to arrive later than planned. I'm not asking Frontier to ignore their policies or hold an airplane for me. What I am asking for is consistency. Instead, I got conflicting information from nearly every person I spoke with. The Frontier ticket counter told me one thing. The customer service phone agents told me something else. Another customer service representative contradicted the previous one. Then I'd finally make it back to the front of the line, only to be told something completely different again. At one point, I literally made the desk agent read every note from my previous phone conversations because somewhere between the call center and the airport counter, the message kept getting lost in translation. I wasn't even able to have the phone representative speak directly with the desk agent, so I became the middleman, bouncing back and forth between the counter and customer service like I was negotiating an international peace treaty instead of trying to catch a flight to Orlando. The most frustrating part involved checked baggage. We had an email stating one deadline. The airport staff cited another. We were told checked bags had to be there by a certain cutoff, despite us arriving within what we believed was the required window based on Frontier's own communication. By the time we reached the counter, we were simply told the window had already closed. Maybe that's the policy. Fine. But if that's the policy, then every Frontier employee should be explaining the same policy the same way. That wasn't happening. In the end, there were no exceptions. No flexibility. No meaningful attempt to help. Just a $261 one-way rebooking fee to move me from my original noon-ish departure to an evening flight around 7:30 p.m. So instead of starting my vacation, I got to spend most of the day sitting in Detroit Metro Airport. The irony? I paid for TSA PreCheck, and by the time all this unfolded, it didn't even matter. I breezed through security only to spend the next several hours sitting in the terminal wondering why I'd bothered paying for expedited screening in the first place. To make matters even more interesting, we later found out someone else in our travel group, traveling separately, also experienced issues with Frontier that delayed them until later in the day. Maybe it was bad luck. Maybe that's just how Frontier operates. Either way, it didn't inspire confidence. The actual flight itself was...fine. It got me to Orlando safely, and I'll gladly give credit where it's due. Once I was finally on the plane, there wasn't much to complain about. The problem wasn't the flying. The problem was everything required to get onto the airplane. Frontier seems to operate under the same à la carte philosophy as Norwegian Cruise Line: charge separately for everything while making the rules feel like they're changing depending on which employee you ask. Policies are policies. I understand that. But inconsistent communication is not a policy, it's a customer service failure. If you're going to tell customers "no," at least have everyone telling them the same "no." Unfortunately, because this was a round-trip ticket, I still have to fly Frontier home unless I want to eat the cost and book another airline. But once this trip is over, I can confidently say this: If Frontier is my only option in the future, it had better be because every other airline has disappeared from the departure board. Otherwise, I'll happily pay more to avoid repeating this experience. By the time I finally landed in Orlando, I thought the hard part of my vacation was behind me. Little did I know, Frontier was just the opening act. Norwegian, Lyft, and Local Rides were waiting to headline the rest of the week. As I'm writing this review, I literally just checked in for my return flight and paid to upgrade my seat. Why? Because after this week, I'm going to be comfortable going home after all this bullsh!t. Frontier already got another few dollars out of me, but at least this time I know exactly what I'm paying for. If the seat reclines and lands in Detroit, it'll probably end up being the best value purchase of my entire vacation.

    Photos
    Frontier Airlines - He doesn't care and she don't know what she's doing

    He doesn't care and she don't know what she's doing

    Frontier Airlines - Lid won't close on the commode! Seems bad

    Lid won't close on the commode! Seems bad

    Frontier Airlines - Exiting frontier

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    Exiting frontier

    Virgin Atlantic - First meal

    Virgin Atlantic

    3.8(8 reviews)
    47.2 miOrlando International Airport

    Booked our London flight with Virgin Atlantic through Delta Airlines for non-stop flight from…read moreOrlando. Booking everything online with Delta was super easy and our information was transferred to Virgin Atlantic including our points. All we had to do from that point forward was download the Virgin Atlantic app on to our phones to get updated flight information. The only thing that didn't get transferred was his KTN. Navigating their website and app was a bit confusing so the day we flew out, we had to update his KTN with the check-in agent. If you're a government employee, this can be a hassle and set back if you do have precheck. The check-in agent has to manually enter the KTN for you. This was a minor setback that we had for my hubby. But no big deal.. we got to the airport 3 hours prior and got everything squared away in time. Now to the flight... the flight was smooth, no turbulence whatsoever. What was suppose to be an 8 hour flight turned into 7 hours so we ended up getting to London an hour earlier. It was a full flight, probably about 200 passengers on board. The flight attendants were amazing. We were served food and drinks every hour. They provided head phones, blankets and pillows. I couldn't sleep on the plane because I was so excited to be on vacation so I watched 4 movies. Would I fly with Virgin Atlantic again? Absolutely!

    My family flew to London on Virgin airlines the flight crew was very professional. They were…read moreconstantly giving us food throughout the flight. I'm looking forward to the next time l will fly Virgin.

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    Virgin Atlantic
    Virgin Atlantic
    Virgin Atlantic

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    Spirit Airlines - Gross.

    Spirit Airlines

    1.5(492 reviews)
    47.2 miOrlando International Airport

    I'm going middle of the road here. Despite the numerous jokes and complaints about Spirit, I have…read moreyet to have a poor experience. Knock on wood. I may fly Spirit a few times per year because they offer direct flights to some of my regular destinations at competitive price points. My general experience includes a quick check-in and printing of my luggage tag at the kiosk and smooth luggage drop-off. Sometimes the line is very short and sometimes I have a short wait. I have received polite customer assistance at both the kiosk and the luggage drop-off. Astonishingly, most of my flights have had on-time departures and arrivals. A few times, I've even experienced early arrivals. The long and short of it is that I have had reasonably good experiences and will continue to use Spirit Airlines for as long as that remains to be the case.

    Ticket counter attendant was courteous and polite. I observed her help a family who was late…read morechecking in for a flight. She worked quickly and expeditiously to assist them with trying to make the flight. When it was our turn at the counter, she also provided good customer service. She made sure she verified our information to include dates and destinations.

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    Spirit Airlines - Long line you have to wait in so Spirit Airlines can measure your luggage.  If it's too big, they make you go back to pay.

    Long line you have to wait in so Spirit Airlines can measure your luggage. If it's too big, they make you go back to pay.

    Spirit Airlines
    Spirit Airlines - They upgraded their seats to these black ones. More leg room. If your seat isn't this, you're on an older plane.

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    They upgraded their seats to these black ones. More leg room. If your seat isn't this, you're on an older plane.

    American Airlines - airlines - Updated August 2026

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