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    Frontier Airlines

    1.4 (704 reviews)
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    The chairs are uncomfortable a bit crooked, the trays in front of you are a bit small. I think mine had gum on it, which I think the staff doesn't put any effort into cleaning it. And the whole plane ride was very cold.

    Monique W.

    I normally fly Southwest or JetBlue. Looking at flight prices from Orlando to Las Vegas, Frontier Airlines had a great price! My husband and I booked round trip tickets from Las Vegas to Orlando late June. The flight from Orlando to Las Vegas was an early morning flight that left around 8:15 A.M. est with a 10:00 A.M pst arrival in Las Vegas Nevada. We ended up booking business, Frontier's newest offering, with seats in the front [2] rows. Check-in process was a breeze. Boarding was on time, starting 40 minutes prior to departing. We had no delays! We boarded first and sat in the second row. We used the space below the seat for our personal item and the space above in the storage for our carry on. We had one carry on and one personal item. The seats reclined with a button at the bottom of the seat. With Frontier Airlines, you can purchase snacks or drinks. Unlike other carriers like Southwest or JetBlue, they do not provide complimentary snacks. The seats were uncomfortable though! The flight did arrive early by 15 minutes! Overall we were impressed that the flight left on time, and arrived early! I would use Frontier Airlines again as a backup! The Frontier team members on our flight were great!

    Us sitting on the floor waiting for our luggage despite the plane landing and hour and a half ago. Your ops sucks and it's embarrassing.

    Let me paint you a not so hypothetical scenario. The plane lands, it takes 35 minutes to get to the gate and to get off the plane. I get a full meal at Burger King, use the restroom, take the tram back to the baggage claim, get a refill of water and I get to the baggage claim and the CAROUSEL HASNT EVEN STARTED YET. We landed and hour and 10 minutes ago and we have no clue when we'll get our baggage. Frontier is actually so cringe I can't get over it. I will never be flying frontier again. Everything, every, single, thing, is an inconvenience, obstacle, or swindle. Save yourself the sanity and book a more reputable airline. Because this one is struggling (like it always has) and it clearly has no interest in getting better.

    Frontier Airlines Exit Row

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    16 days ago

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    4 days ago

    they suck so bad, plane barely works and always late. never again will anyone in my family tree be on this plane

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    The ladies at the ticket counter are extremely rude and are helpful in any sense. They should find a job outside customer service.

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    I flew from Las Vegas to Orlando and the crew was simply the best I had ever had when traveling with my dog!!!!!

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    Review Highlights - Frontier Airlines

    We flew round trip on their new route between Portsmouth, NH and Orlando international.

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    Spirit Airlines - Gross.

    Spirit Airlines

    1.5(492 reviews)
    1.4 miOrlando International Airport

    I'm going middle of the road here. Despite the numerous jokes and complaints about Spirit, I have…read moreyet to have a poor experience. Knock on wood. I may fly Spirit a few times per year because they offer direct flights to some of my regular destinations at competitive price points. My general experience includes a quick check-in and printing of my luggage tag at the kiosk and smooth luggage drop-off. Sometimes the line is very short and sometimes I have a short wait. I have received polite customer assistance at both the kiosk and the luggage drop-off. Astonishingly, most of my flights have had on-time departures and arrivals. A few times, I've even experienced early arrivals. The long and short of it is that I have had reasonably good experiences and will continue to use Spirit Airlines for as long as that remains to be the case.

    Ticket counter attendant was courteous and polite. I observed her help a family who was late…read morechecking in for a flight. She worked quickly and expeditiously to assist them with trying to make the flight. When it was our turn at the counter, she also provided good customer service. She made sure she verified our information to include dates and destinations.

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    Spirit Airlines - Long line you have to wait in so Spirit Airlines can measure your luggage.  If it's too big, they make you go back to pay.

    Long line you have to wait in so Spirit Airlines can measure your luggage. If it's too big, they make you go back to pay.

    Spirit Airlines
    Spirit Airlines - They upgraded their seats to these black ones. More leg room. If your seat isn't this, you're on an older plane.

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    They upgraded their seats to these black ones. More leg room. If your seat isn't this, you're on an older plane.

    United Airlines - Coffee Service

    United Airlines

    1.8(125 reviews)
    2.0 miOrlando International Airport

    Consistently the most uncomfortable flights I've been on for any distance- but most noticeably this…read moretrip is apparent disgruntled employees. Dude at MCO wasn't even checking IDs at baggage check. Grabbed the bag, tossed it on the belt, waved on the next person- looking either bored or annoyed AF. Fortunately I got called to a different counter... But when you also hear an employee "Nah that's not my job- you don't pay me enough for that..." It's not a discussion you have in front of consumers. (That particular incident was SFO on the way here, but United all the same)

    Flew out of MCO the other day and it was a lacklustre experience. Despite being on the newer…read moreA321neos, the seat cushions were already worn out and the seatbacks were squeaky and somewhat broken already...yikes! We were slightly delayed pushing back from MCO due to a family that wasn't seated together along with another passenger that appeared to have a dirty seat cushion. We were able to make up time and landed at our destination on time. Cabin crew were typical of United, they got the job done... service was unlike any Asian carrier...quite far from it. It was nice to have a plane that featured a strong Wifi signal along with IFE featuring an individual screen The complimentary snack options were quite poor in quality. The buy on board options were also quite lacklustre. They seemed to be pre-packaged junk...quite literally.

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    United Airlines
    United Airlines
    United Airlines - This is how close the damn seat is in front of me.

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    This is how close the damn seat is in front of me.

    Alaska Airlines - arriving sfo

    Alaska Airlines

    3.0(23 reviews)
    1.1 miOrlando International Airport

    I needed assistance and decided to call this business at +18887380699. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally

    This is to personally thank Ms. June Perez for traveling extra mile…read more * To help out * compassionate of the situation * Really sincerely to the job * Highly Passenger/customer oriented * Follow the process and principles fully, as per TSA Government guidance. * Ensure you contact only the correct phone number only for me. * Takes extra mile to contact Eric - the lead in the TSA Checkpoint She is a great asset. I need to send a separate email to the Alaska Airlines representative who went out of her way to ask the TSA Lead and he himself helped.: LTSO Abruzzese for his outstanding help as well. I will send a separate email for it. One of the wireless callers, a lady, called as well. In the TSA Call center, there was also a nice lady who called the TSA Checkpoint, but we reached out ourselves, so it all worked out. Sorry to be brutally honest, ethical, and upfront. Please pass on to upper management that she is the best TSA agent in San Diego for Pre-TSA Checkpoints. This is to personally thank Ms. June Perez for traveling extra mile. * To help out * compassionate of the situation * Really sincerely to the job * Highly Passenger/customer oriented * Follow the process and principles fully, as per TSA Government guidance. * Ensure you contact only the correct phone number only for me. * Takes extra mile to contact Eric - the lead in the TSA Checkpoint She is a great asset. I need to send a separate email to the Alaska Airlines representative who went out of her way to ask the TSA Lead and he himself helped.: LTSO Abruzzese for his outstanding help as well. I will send a separate email for it. One of the wireless callers, a lady, called as well. In the TSA Call center, there was also a nice lady who called the TSA Checkpoint, but we reached out ourselves, so it all worked out. Sorry to be brutally honest, ethical, and upfront. Please pass on to upper management that she is the best TSA agent in San Diego for Pre-TSA Checkpoints. Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: #5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit" "Honesty is the Best Policy"Be Truthful,Honest and Fair"

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    Alaska Airlines
    Alaska Airlines
    Alaska Airlines

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    JetBlue

    JetBlue

    2.7(220 reviews)
    1.4 miOrlando International Airport

    JetBlue Airways operates the main 'customer service' call center for this 866- 514- 0176 phone…read morenumber 24 hours a day, 7 days a week. This (toll-free) number is open 24 hours for flight reservations, ticket changes, cancellations, refund requests, modifications, and other travel-related requirements. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this JetBlue Airways experience fell short of expectations. I paid an extra $140 for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating arrangement differed from what had been displayed during booking. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, 6K, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in New York seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Florida, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original New York contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking JetBlue Airways for a similar trip in

    I flew on JetBlue to Orlando International Airport from Newark New Jersey and had an excellent…read moreexperience! Jetblue's service was extremely good! Flight was smooth. Staff was helpful! All processes such as the check in, boarding, went smoothly! The Orlando JetBlue terminal is really nice! It has to be one of the best airport terminals that I have ever seen. Terminal is spacious, modern, clean, bright and easy to follow. Many seating options available too! The design of this airport terminal made traveling so much nicer than in so many others! The process to rent a car after arrival took approximately 20 minutes though. I arrived at midnight. However, I didn't feel as though the delay was unreasonable considering the time and amount of people who were also renting cars since there was only one team member available at the Alamo car rental service. I had an excellent experience using JetBlue and Orlando International Airport. Great terminal, smooth flight and very easy airport to follow. Great combination to make for a fun experience!

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    JetBlue
    JetBlue
    JetBlue

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    Disney's Magical Express

    Disney's Magical Express

    3.4(180 reviews)
    12.9 miDisney World, Horizons West / West Orlando

    We've used the Magical Express at least 7 times now, and never had any issues. I recommend it, and…read moreit's very easy to use. If you have your Magic Band ready when you get off the plane, it's incredibly easy, and you just walk up and scan your Magic Band and they tell you what line to stand in. Line 10 is AKL for both villages and Coronado. A personal gripe of mine; I don't think Deluxe resorts should have to share busses. Before this trip, we'd always stayed at Polynesian and Grand Floridian. They are both Deluxe resorts, and they share with Contemporary, and all of those resorts are right next to each other, so it didn't really bother me. But this time we were at Animal Kingdom Lodge, and we stopped at Art of Animation and Pop Century before getting to AKL. I just think the Deluxe resorts are so much more expensive that they could get their own busses. In any case, I landed at the airport at 3:45, was on a bus by 4:15, and on resort at 5:07. I don't think it's worth the cost of an Uber to get there like a half hour faster, but that's up to you. One thing that's great about Disney is that you don't need to worry about transportation at all once you get there, and I really appreciate that. And if you check bags, you don't even need to get those, and they'll deliver them right to your room. I had a very early flight home though, and they picked me up excessively early. I got picked up at 5:30am for an 8:30am flight. I didn't have luggage, but if I did I could have checked it at the resort, so no one needs to be at the airport that early. I sat around for a good 2 hours before my flight. That might have been worth taking an Uber just so I could sleep another hour. It's still a great service though, and I plan to use it again next time. There's really no reason to spend extra on transportation when this is included with your stay.

    During our Disney vacations and staying at one of their properties we always use the Magical…read moreExpress. It's great if you don't need to rent a car as you can use this bus service from and back to the airport. I highly recommend it. Then just use the free Disney transportation to get to parks and shopping. Never had a bad experience! Clean and comfortable buses, with professional courteous drivers. Charging ports on the bus along with TV's showcasing Disney info and trivia. They have this down to a science. Be sure to tag your bags correctly, and they will get them for you, and they magically show up at your hotel. The buses run on specific schedules and based on the time of your flight be prepared to leave a bit earlier to the airport. I read this service will end in 2022. Sad, as it's a terrific perk.

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    Disney's Magical Express
    Disney's Magical Express
    Disney's Magical Express - Disney's Magical Express boarding area at MCO.

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    Disney's Magical Express boarding area at MCO.

    Allegiant Air - Dearture board not aligning with text or boarding pass

    Allegiant Air

    1.9(196 reviews)
    24.2 mi

    Why go to Sanford when you get cheaper flights from Orlando? I thought that since I was going to…read moreHarrisburg and Allegiant flew straight there that it would be better for me to go via Sanford. At this point, I want to say that the Sanford Airport and the Harrisburg Airport are small, efficient, and easy. Five stars to the airports, but not to the airline. The "budget" airline charged three of us over $1,200 RT, which was significantly more expensive than flights from Orlando to Philly (of course, I would have needed a car to make the drive to Harrisburg, but I could have used a car a couple of times on the trip. Now, for Allegiant's extras and lacks: No tv screen; No pouch to store your bottle of water or book on the Airbus; Seats don't recline; Even water is 3 bucks; Checked bags are $70-75 each way, depending on when you choose to pay. (Maybe next year they'll install pay toilets!) Nope! Once was enough for me.

    it was horrible. Flying from Nashville to Sanford. We were supposed to board at 7:15. we heard…read moreother people commenting that it had changed to 9:15. We asked at the gate and they had no idea why it was delayed. called the priority customer service line. first call disconnected. Called again, no information other than delayed. Finally we learn it is a flight attendant issue. We are delayed because she has to drive from Knoxville. Finally called for boarding around 10:10 they called Priority Zone One. all one sentence. Well, they meant both priority and zone one. we were priority but zone 4. So, we waited. No, should have boarded with the zone one. Boarded the plane thanked the attendant for being there. He advised he was not flying with us. Just waiting for the attendant to drive in from Knoxville. We had another 20 minute wait before she arrived. Had to have 4 attendants on board. Why make us wait that long? Nashville is a large area - should not have to wait for a almost 3 hour drive from Knoxille.

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    Allegiant Air - My dog fitting in her carrier and resting comfortable.

    My dog fitting in her carrier and resting comfortable.

    Allegiant Air
    Allegiant Air

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    Virgin Atlantic - First meal

    Virgin Atlantic

    4.0(10 reviews)
    1.4 miOrlando International Airport

    The official main 24/7 "customer service number" for ** Virgin Atlantic** is +1 866 (346) 5014 or…read more+1 866 346 5014, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this toll-free number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free experience. **Effortless Booking & Clear Travel Setup** I chose Virgin Atlantic primarily because of its strong reputation for customer service, convenient West Coast route network, and competitive fares. Compared with several competing carriers, Alaska Airlines offered the most practical itinerary and convenient departure times for my trip. The booking process was smooth and easy to navigate. Fare options, baggage allowances, seat selections, and upgrade opportunities were clearly displayed, making it simple to customize my trip according to my travel preferences. **Priority Airport Experience & Efficient Flow** My airport experience started positively. Check-in counters were well organized, and airline staff members were courteous and efficient. Security screening moved smoothly, and boarding commenced close to the scheduled departure time. Although the gate area became crowded shortly before departure, the overall boarding process remained relatively organized and stress-free. Call +1 866 346 5014 or +1 866 346 5014 today for fast assistance with your Virgin Atlantic travel needs. Virgin Atlantic customer support can help with flight reservations, ticket changes, cancellations, baggage inquiries, seat upgrades, check-in assistance, and other travel-related services. **Comfortable Cabin & Calm Environment** Once onboard, the aircraft appeared clean and well-maintained. Most flight attendants were friendly, attentive, and professional throughout the journey. Their positive attitude contributed significantly to the overall experience. However, seat comfort did not entirely meet my expectations. I paid approximately $140 extra for seats that appeared to offer a more comfortable arrangement during booking, only to discover that the actual seating configuration onboard differed slightly from what had been displayed online. My assigned seat, K6, offered limited cushioning, forcing me to use additional pillows and blankets for lower back support during the flight. While manageable on shorter routes, improved seat padding would certainly enhance comfort on longer journeys. **Reliable Journey & Smooth Arrival** The flight departed with only a minor delay and arrived close to schedule. Inflight snack and beverage services were delivered efficiently, and baggage delivery after arrival moved relatively quickly. Unfortunately, customer service before departure proved frustrating. I initially contacted a representative in Seattle regarding flight details and aircraft information. I was then transferred to another department, believed to be located in Portland, where I was informed they could not assist and provided another contact number. After several transfers and repeated explanations, I was eventually redirected back to the original department before finally receiving the information I needed. The aircraft itself looked attractive, and the majority of cabin crew members worked hard throughout the journey. However, cabin cleanliness declined slightly as the flight progressed. A few passengers were loud and inconsiderate, while some lavatories required additional attention after several hours in the air. Although Virgin Atlantic provided excellent customer-focused service, convenient route options, and professional cabin crews, the inconsistent customer support, disappointing seat comfort, and minor cleanliness concerns overshadowed some of the positives. Would I fly Virgin Atlantic again? Yes, particularly for travel along the West Coast and across North America. However, before future trips, I would also compare fares and schedules with Delta Air Lines, ITA Airways, Allegiant Air, Emirates, ITA Airways, Sun Country Airlines, Virgin Atlantic and American Airlines to determine which carrier offers the best overall value and onboard experience.

    The official main 24/7 "customer service number" for ** Virgin Atlantic ** is +1 866 (346) 5014 or…read more+1 866 346 5014, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this toll-free number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free experience. **Effortless Booking & Clear Travel Setup** I chose Virgin Atlantic primarily because of its strong reputation for customer service, convenient West Coast route network, and competitive fares. Compared with several competing carriers, Alaska Airlines offered the most practical itinerary and convenient departure times for my trip. The booking process was smooth and easy to navigate. Fare options, baggage allowances, seat selections, and upgrade opportunities were clearly displayed, making it simple to customize my trip according to my travel preferences. **Priority Airport Experience & Efficient Flow** My airport experience started positively. Check-in counters were well organized, and airline staff members were courteous and efficient. Security screening moved smoothly, and boarding commenced close to the scheduled departure time. Although the gate area became crowded shortly before departure, the overall boarding process remained relatively organized and stress-free. Call +1 866 346 5014 or +1 866 346 5014 today for fast assistance with your Virgin Atlantic travel needs. Virgin Atlantic customer support can help with flight reservations, ticket changes, cancellations, baggage inquiries, seat upgrades, check-in assistance, and other travel-related services. **Comfortable Cabin & Calm Environment** Once onboard, the aircraft appeared clean and well-maintained. Most flight attendants were friendly, attentive, and professional throughout the journey. Their positive attitude contributed significantly to the overall experience. However, seat comfort did not entirely meet my expectations. I paid approximately $140 extra for seats that appeared to offer a more comfortable arrangement during booking, only to discover that the actual seating configuration onboard differed slightly from what had been displayed online. My assigned seat, K6, offered limited cushioning, forcing me to use additional pillows and blankets for lower back support during the flight. While manageable on shorter routes, improved seat padding would certainly enhance comfort on longer journeys. **Reliable Journey & Smooth Arrival** The flight departed with only a minor delay and arrived close to schedule. Inflight snack and beverage services were delivered efficiently, and baggage delivery after arrival moved relatively quickly. Unfortunately, customer service before departure proved frustrating. I initially contacted a representative in Seattle regarding flight details and aircraft information. I was then transferred to another department, believed to be located in Portland, where I was informed they could not assist and provided another contact number. After several transfers and repeated explanations, I was eventually redirected back to the original department before finally receiving the information I needed. The aircraft itself looked attractive, and the majority of cabin crew members worked hard throughout the journey. However, cabin cleanliness declined slightly as the flight progressed. A few passengers were loud and inconsiderate, while some lavatories required additional attention after several hours in the air. Although Virgin Atlantic provided excellent customer-focused service, convenient route options, and professional cabin crews, the inconsistent customer support, disappointing seat comfort, and minor cleanliness concerns overshadowed some of the positives. Would I fly Virgin Atlantic again? Yes, particularly for travel along the West Coast and across North America. However, before future trips, I would also compare fares and schedules with Delta Air Lines, ITA Airways, Virgin Atlantic and American Airlines to determine which carrier offers the best overall value and onboard experience.

    Photos
    Virgin Atlantic
    Virgin Atlantic
    Virgin Atlantic

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    Southwest Airlines - One of the new planes with extra room for carryon baggage, with select bins for priority passengers!

    Southwest Airlines

    2.9(257 reviews)
    1.4 miOrlando International Airport

    I've flown Southwest Airlines quite a bit over the years, and since moving to Orlando--especially…read morewith trips to Pittsburgh--it's easily become my go-to airline. Overall, Southwest has been super reliable for me. Sure, there are occasional delays, but they've mostly been weather-related. On a recent MCO to PIT flight, we had about an hour delay due to weather, but they made up time in the air and it only ended up being about a 30-minute delay. Plus, the flight wasn't full, which made for a really comfortable ride. One thing I actually like is their boarding process. It's almost like a virtual queue--check in early, get a better boarding position, and you've got a solid shot at a good seat. Wait too long, and you're probably heading toward the back. Flying solo, it doesn't matter much to me, but with family, that early check-in strategy definitely comes into play. Their rewards program is solid, the staff is consistently friendly and communicative, and they just get you where you need to go without the headaches. Not much to complain about here--Southwest has earned its spot as my preferred airline in the sky. Wheels up!

    No issues flying Southwest from the Orlando airport. There are several flight destinations so…read morethere's more than one desk. Pay attention to signage that lists the cities managed by the counter. We easily printed off boarding passes and luggage tags. The line took time to check in our bags so beware and allow buffer time. Employees were friendly and made sure we had what was needed for a smooth check in with security. The gates had plenty of seating and when our flight was ready, the agents called the boarding groups quickly. We also took advantage of checking in our carry ons for free.

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    Southwest Airlines - Manhattan Bridge Dumbo shot

    Manhattan Bridge Dumbo shot

    Southwest Airlines
    Southwest Airlines - Much nicer than Spirit's "You So Frumpy" cup

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    Much nicer than Spirit's "You So Frumpy" cup

    Frontier Airlines - airlines - Updated June 2026

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