I had no issues at all with Frontier Airlines. I needed special assistance and they were up to the task. I got premium seats which is the way to go on a Frontier airplane for sure! No bells and whistles at all. It was worth the low fare in my opinion. I'd fly them again. :) You can trust me, I can be frugal. ;D read more

Looking back, I should've taken Frontier as an omen. This trip was for my aunt's birthday cruise aboard Norwegian Prima, and somehow the vacation started unraveling before I even made it to Orlando. I'll be transparent: I was late to my original flight. That part is true. It wasn't because I overslept or mismanaged my time, but because someone else's delay caused us to arrive later than planned. I'm not asking Frontier to ignore their policies or hold an airplane for me. What I am asking for is consistency. Instead, I got conflicting information from nearly every person I spoke with. The Frontier ticket counter told me one thing. The customer service phone agents told me something else. Another customer service representative contradicted the previous one. Then I'd finally make it back to the front of the line, only to be told something completely different again. At one point, I literally made the desk agent read every note from my previous phone conversations because somewhere between the call center and the airport counter, the message kept getting lost in translation. I wasn't even able to have the phone representative speak directly with the desk agent, so I became the middleman, bouncing back and forth between the counter and customer service like I was negotiating an international peace treaty instead of trying to catch a flight to Orlando. The most frustrating part involved checked baggage. We had an email stating one deadline. The airport staff cited another. We were told checked bags had to be there by a certain cutoff, despite us arriving within what we believed was the required window based on Frontier's own communication. By the time we reached the counter, we were simply told the window had already closed. Maybe that's the policy. Fine. But if that's the policy, then every Frontier employee should be explaining the same policy the same way. That wasn't happening. In the end, there were no exceptions. No flexibility. No meaningful attempt to help. Just a $261 one-way rebooking fee to move me from my original noon-ish departure to an evening flight around 7:30 p.m. So instead of starting my vacation, I got to spend most of the day sitting in Detroit Metro Airport. The irony? I paid for TSA PreCheck, and by the time all this unfolded, it didn't even matter. I breezed through security only to spend the next several hours sitting in the terminal wondering why I'd bothered paying for expedited screening in the first place. To make matters even more interesting, we later found out someone else in our travel group, traveling separately, also experienced issues with Frontier that delayed them until later in the day. Maybe it was bad luck. Maybe that's just how Frontier operates. Either way, it didn't inspire confidence. The actual flight itself was...fine. It got me to Orlando safely, and I'll gladly give credit where it's due. Once I was finally on the plane, there wasn't much to complain about. The problem wasn't the flying. The problem was everything required to get onto the airplane. Frontier seems to operate under the same à la carte philosophy as Norwegian Cruise Line: charge separately for everything while making the rules feel like they're changing depending on which employee you ask. Policies are policies. I understand that. But inconsistent communication is not a policy, it's a customer service failure. If you're going to tell customers "no," at least have everyone telling them the same "no." Unfortunately, because this was a round-trip ticket, I still have to fly Frontier home unless I want to eat the cost and book another airline. But once this trip is over, I can confidently say this: If Frontier is my only option in the future, it had better be because every other airline has disappeared from the departure board. Otherwise, I'll happily pay more to avoid repeating this experience. By the time I finally landed in Orlando, I thought the hard part of my vacation was behind me. Little did I know, Frontier was just the opening act. Norwegian, Lyft, and Local Rides were waiting to headline the rest of the week. As I'm writing this review, I literally just checked in for my return flight and paid to upgrade my seat. Why? Because after this week, I'm going to be comfortable going home after all this bullsh!t. Frontier already got another few dollars out of me, but at least this time I know exactly what I'm paying for. If the seat reclines and lands in Detroit, it'll probably end up being the best value purchase of my entire vacation. read more

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I flew from Orlando, Florida to Las Vegas, Nevada (with a stop in Denver, Colorado). No real issues on my flight. The woman making the announcements was very chipper for a flight that boarded before six in the morning. In fact, part of her opening speech, she was almost singing it. This was actually pleasant. No real issues on my flight. It took off and landed on time and got me from point a to point b. read more

Frontier Airlines - Airlines Near Me - Orlando, Florida

If you ever wondered what it was like to cross the country to a new frontier in a covered wagon, then this Airline invokes the worst of the worst in travel options. I will say I have yet to fly Spirit. I first flew Frontier over 10 years ago since they had a Direct Flight from Orlando to San Diego. I got "the works" package or whatever they call it and it was wonderful. More recently, I was going to Charlotte and American was absolutely ridiculous at $800 round trip. Frontier had it for $182 with a "good" seat that I chose when booking the flight. Being somewhat unfamiliar with the process, and having priority boarding, I asked the 3 ladies at the counter, after standing there for a few minutes while they just BS'ed with each other how boarding works. They said they'd call for the priority boarding. Well, after listening and waiting and going through pre-boards and military and all of the other more deserving people getting on the plane, they never said the word "Priority", I guess they call it something different that's 'on the boarding pass which makes it confusing. As far as prices and getting there, it's a pretty good option even if you have a carry-on and are checking a bag. The drink and food options on the plane were a bit pricey so I'd say load up at the Airport first. You get what you pay for for sure. But they got me there on-time which is half the battle. But the gate staff was 1-star for being so unhelpful. I'd fly them again if I had to, but never again by choice. read more

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I started my trip from LAX. I was supposed to be going to Detroit Wayne but I ended up in Dallas from Dallas. They sent me to New Orleans and I'm supposed to finish my trip today. I was supposed to be there on June 23 and it is now June 26 and I suppose to be in Detroit at noon tomorrow at noon tomorrow. So damn shame a six hour trip ended up being a three day trip never again what I use Frontier Airlines not against the personnel, but it's against the airline and its operations. read more

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I dont get the low reviews . It was a seamless experience for me. Their boarding procedures are very simple. Announcements are made ahead of time to lyk. They pre board...id you're military you get to pre-board. Then the board by the number on your boarding pass 1-6. Also they are very serious about boarding. They will send you to the end of the line if your a 5 or 6. Cabin crew are always friendly. Waiting area is clean but not .many charging ports so bring a portable device. My flight back to Dulles was eventful.. major turbulence.. so plan accordingly. The seats and aisles are narrow... you have to pay for everything.. Assigned seats Priority boarding. Checked bags Carryon bags.. You can bring a personal bag.. however a gate agent is also watching and will pull you out of line to put your bag in the personal bag sizer... Also my best advice.. if you don't like paying for seats... If you dont like to pay for a seat.. dont check in right away when its exactly 24 hours... wait a good 5 or 6 hours... why?? You'll get the worst Seats if you do it right at 24hours... I waited 7 hours and got a nice seat 10F.. if I had to pay it would have been $28.00 read more

The WORST EVER. If I can give 0 stars I would. purchased go wild pass for my daughter, only for them to say they cancelled it because when we trying to buy it the website and app kept freezing and they charged my credit card 4x and she had 4 different accounts when I chatted with Tajamal he said he refunded the 3 accounts and left 1 open. The. when I tried to book a flight today HARVEY THE IGNORANT SUPERVISOR said they cancelled all and refunded everything for suspicious activity and didn't even send an email out to notify that they canceled the go wild pass. So I had to purchase it for $250 instead of the $199 promotion. All I can say this is the most disgusting customer service I have ever experienced. Frontier SUCKS! read more

ZERO STARS!!!! The ENTIRE experience with Frontier throughout my trip was horrible. Your agents lack customer service and knowledge and when they can't help you, they start to get upset when you ask for a supervisor or other options. I was traveling with my child who has special needs for the first time and Frontier was not accommodating whatsoever. The particular agent in question for this survey tried to charge me an additional $100 for a bag that was already checked on a flight FRONTIER cancelled - not a missed flight, not due to customer error. My flight was cancelled by your airline and NO compensation OR compassion was given. I slept in the airport all night with my neurodivergent son..and in the morning, the agent in question, never apologized but got rude with me about my previously checked bag and did NOTHING to assist. Thankfully the gate agents were able to check my bag for free and we finally made it home...but even on the flight, the flight attendants weren't knowledgeable about their own menu items and proceeded to debate with me about what the package consisted of when it was right there in print! It was non stop issues and ignorance from most of the Frontier staff I experienced going to and coming from Orlando. I honestly don't want to travel for a while unless it's in a car - but I definitely won't fly Frontier in the near future or ever again for that matter. read more

Genuinely one of the worst airline there is. Most airlines will let you freely move on flights to open seats or even let you swap seats with others but this airline strictly prohibits it. Frontier claims it's due to "weight imbalances" but you can purchase the open seats online so it makes no sense why you can't just sit there if it remains open anyways. The airline also does not give out water for free, which is absurd and water should be free EVERYWHERE?! It seems the staff is always lacking in communicating with one another as well because you will have some flight attendants telling you it's okay to switch seats and others saying you cannot, so which one IS IT?! The airline also tried to make me pay $99 for my personal bag flying back when it fit the FIRST time flying in, even when I purchased nothing and packed my bag the same exact way both times. Worst airline I've ever been on and will not fly again. read more

I understand that airports can be very busy and that the staff are under a lot of pressure. However, that doesn't mean basic courtesy and respect should be ignored. Every customer deserves to be treated with kindness and professionalism, regardless of how busy it is. While I was standing there waiting for someone to help me, I could hear the staff talking negatively about other people instead of assisting customers. I was clearly waiting for service, but no one acknowledged me or offered to help. Instead, they continued gossiping, which was very unprofessional and made me feel ignored and disrespected. read more

HORRIBLE AIRLINE! This airline should have gone bankrupt and been gone way before Spirit Airlines. Livestock is treated better than Frontier customers. They delayed our flight 13 HOURS! We had to request our luggage at baggage claim. Then when we had to rebook to get home the REFUSED to check our luggage for 4 hours. They spelled names wrong on tickets, they wanted us to pay for our seats twice AND the luggage twice claiming that because they didn't cancel it was "our choice" to rebook. That's total BS!!!!! When you delay a flight over 6 hours you've basically cancelled it. They know they're financially responsible for cancellations so they just won't use that verbiage. Truth was they didn't schedule pilots or a flight crew. THERE WAS NOTHING WRONG WITH THE AIRPLANE!!!!! read more

The worst or the worst - They provided me with the incorrect flight info and because of that I (and others) were denied boarding. I was forced to use another airline (and pay twice) to get to my destination. When disputed with the CC company Frontier provided false information and my claim was denied. Save yourself the trouble and PLEASE take your business elsewhere - this is only one of a multitude of bad experiences with this airline - I don't even know how they could still be operating. read more

I normally fly Southwest or JetBlue. Looking at flight prices from Orlando to Las Vegas, Frontier Airlines had a great price! My husband and I booked round trip tickets from Las Vegas to Orlando late June. The flight from Orlando to Las Vegas was an early morning flight that left around 8:15 A.M. est with a 10:00 A.M pst arrival in Las Vegas Nevada. We ended up booking business, Frontier's newest offering, with seats in the front [2] rows. Check-in process was a breeze. Boarding was on time, starting 40 minutes prior to departing. We had no delays! We boarded first and sat in the second row. We used the space below the seat for our personal item and the space above in the storage for our carry on. We had one carry on and one personal item. The seats reclined with a button at the bottom of the seat. With Frontier Airlines, you can purchase snacks or drinks. Unlike other carriers like Southwest or JetBlue, they do not provide complimentary snacks. The seats were uncomfortable though! The flight did arrive early by 15 minutes! Overall we were impressed that the flight left on time, and arrived early! I would use Frontier Airlines again as a backup! The Frontier team members on our flight were great! read more

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Worst airline I have ever flown. Counter agents were rude and not helpful. Sent us here and there with no resolution. Flight attendants were rude. Told a tall gentleman sitting next to me "this is the fifth time I've had to tell you to move your legs. I'm not going to tell you again!!" The counter agents charged me $41 to sit next to my wife, even though there were plenty of seats available. Seats were horribly uncomfortable. That's the last $41 you'll ever get from me. I will never fly them again. I'm predicting they will follow Spirit into bankruptcy. read more

Terrible. Avoid this airline. Delays and delays and then cancellations. No refunds. Unprofessional staff. This is a scam.

The chairs are uncomfortable a bit crooked, the trays in front of you are a bit small. I think mine had gum on it, which I think the staff doesn't put any effort into cleaning it. And the whole plane ride was very cold. read more

Frontier Airlines - Airlines Near Me - Orlando, Florida

[TLDR - The spammy approach to *every* option on their plane should have warned me; afterwards I found a hole through my suitcase & customer service was trash.] My suitcase had a five inch long burn on the underside when I arrived in Columbus at the end of my trip. The scorch mark was not visible when I picked the case up from the carousel. We arrived at 10:30 pm, several hours later than scheduled because of delays by Frontier. I hurried to a Lyft, got home, and fell asleep. When I awoke the next morning, I unpacked my suitcase and found the five inch scorch mark inside with a hole melted in the middle of it. Items in the bag were wet, and the garment bag and suit jacket that was against the wall of the suitcase were burned as well. I filed an online complaint within 24 hours of landing. I received an automated email telling me my claim was rejected. I called 602-333-5925 to speak to a real person. She told me that Frontier's window for complaints is 4 hours, so there was nothing she could do. She would not transfer my call to anybody else at Frontier when asked, and claimed she had no direct numbers for anyone else. I used the Chat link that was emailed in my form rejection. I was told I would be speaking at first with an AI bot, then transferred to a person. The "person" used the same script and answers as the woman on the phone. When I asked them what was four minus one, the "person" that Frontier promised me froze and made no further replies. I can accept that my bag was damaged; accidents happen. However, their refusal to acknowledge a mistake they clearly made and hide behind deceitful and incompetent service does not fulfill their end of the arrangement that was made when I bought my ticket and flew on their airplane. read more

worst ailine I've ever flown with. horrible customer service. hidden fees for bag. was charged $189 for my first bag that was 49lbs

I was on flight F91875, Conf# VB4U5Y: Fri March 27- Tues March 31 from MCO to Las Vegas. Someone was supposed to contact me regarding my First Responder Registered Nurse off duty services I helped/gave for a passenger on the flight who passed out and had a seizure. The flight attendant took down/documented all of my information and told me someone would be contacting me regarding this incident and compensate me for my services. No one has reached out to me or have I been given any compensation for my time/services. When I followed up with Frontier, they proceeded to tell me that there was no record of this incident. I escalated to a supervisor- Vikas, and he only repeated what the previous rep told me. I emphasized how this is even possible, when paramedics came on board to pick up assistance, when we landed. Still nothing. This is ridiculous, negligent, and unprofessional!! Frontier is the WORST airline!!! read more

Let me paint you a not so hypothetical scenario. The plane lands, it takes 35 minutes to get to the gate and to get off the plane. I get a full meal at Burger King, use the restroom, take the tram back to the baggage claim, get a refill of water and I get to the baggage claim and the CAROUSEL HASNT EVEN STARTED YET. We landed and hour and 10 minutes ago and we have no clue when we'll get our baggage. Frontier is actually so cringe I can't get over it. I will never be flying frontier again. Everything, every, single, thing, is an inconvenience, obstacle, or swindle. Save yourself the sanity and book a more reputable airline. Because this one is struggling (like it always has) and it clearly has no interest in getting better. read more

Frontier Airlines - Us sitting on the floor waiting for our luggage despite the plane landing and hour and a half ago. Your ops sucks and it's embarrassing. - Airlines Near Me - Orlando, Florida

we paid for insurance in case we had to cancel well they changed our flight time from 9am to 4pm and now we cannot get a refund only credit. We cannot go on this trip now and they will keep the money! We will not be rebooking but they say you can have a credit but no money back this is complete bull!!!!! read more

The ladies at the ticket counter are extremely rude and are helpful in any sense. They should find a job outside customer service.

Change of planes no notice. Could have paid more for seat further up if we knew we were t in exit row Truly a less than one star airline Should have flown American You do this to save $100-200 but you will pay on frustration and zero leg room It's a flea market crossed with school bus experience read more

If I can give them a 0 I would My bff is on her way from pr and has had for the second time a big issue on frontier airlines!!! Biggest piece of poop to fly with her message to me( I just sent this to frontier) am been attack right now at the flight without a reason this female attendant is been rude disrespectful and keep coming to me she also call a counter employee to come and threaten me. I ask for her name and she didn't want to give it to me so I took a picture and she made the other employee make me deleted. She said I had a problem and humiliated me because of my service dog This is disgusting you guys have attendance bullying customers that pay your salary you pieces of shit!!! Frontier Airlines. DONT EVER FLY WITH Frontier Airlines!!! read more

Not in a million years. The worst service provider in the industry. Abysmal service at every turn. Overpriced. I've made "jokes" about the fact you have to pay extra at Frontier for smiles or basic respect from the staff. read more

My experience with you was so horrendous that I'm convinced that you are incapable of caring about your customers. You had the nerve to state, in flight, that first class was coming to Frontier?! First class on an abandoned school bus with wings?! The damn plane took off and it sounded like a teenagers first car, held together by duct tape. I was afraid something would drop off. I was suppose to have wheelchair assistance. Well they never showed up. My bag was checked. We were given a Location of A8, but it was A7. My son paid 69 for the bag check (they nickel and time you to death). After waiting over 1.5 hours at A7 and no bag showing up my husband and I left. After leaving a complaint with your missing baggage office, I received a call that my bag was on the carousel which was a lie. I waited 1.5 hours at the carousel and my very BRIGHT PINK SUITCASE NEVER CAME OUT. You weren't even decent enough to bring it to my home, so my husband and I have to travel back to MCO. My experience was a nightmare! There was no one there to ask questions, nothing! You've truly earned your 1.4 rating . Absolutely disgusting service! read more

The WEBSITE IS HORRIFIC FOR FRONTIER AND INEXCUSABLE: 1) You can never log on 2) They always send a code to your email 3) Almost impossible to navigate 4) Where do I get my boarding pass? 5) Hard to understand carry-on policy? Just HORRIBLE, HORRIBLE, HORRIBLE compared to United, Delta, and America and Jet Blue. Never flying this airlines again. Only non-stop is the only reason I endured this read more

if i could do 0 stars i would the workers for frontier at MCO are rude asf and make people call a number that hardly works instead of actually doing their job. read more

I think Frontier gets a lot of unjustified hate. I have taken over 20 flights with this airline. I have had just as good of service onboard as with most other airlines. - the exceptions would be Hawaiian, Bahamian and Etihad airlines that go well beyond regular service. I have had delays, but we all have. Orlando has terrible storms that stop all planes. Is service perfect? No. But Frontier is pretty upfront with their pricing and services, even if people say they don't like the prices and services...those same people still choose to fly with them. Orlando is a hub for Frontier, which offers a lot more plane options and destinations. I can't answer for all airports, but in Orlando, they do well. read more

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Worst than Spirit Airlines and so many hidden fees. Canceled a flight way in advance and they wouldn't refund the seats I bought for the flight I didn't take. The flight I actually did take we were double charged for our seats and double charged for carry on bags. What flight makes you pay for carry on bags?!! It was a classic bait and switch move! NEVER AGAIN!! Trash!!! read more

Purchased the $599 Go Wild Pass at launch last winter (it became active 5/2/23 I believe) and I have been using it here and there. First trip was to New York LGA in late May. That overall flight and return went well. Frontier is not the best when it comes to reliability at times but the pass is well worth it in my opinion. Hopefully when the pass renews it's for the same price and I'll def renew. Flying out of MCO today. I have a bag purchased from Amazon with the specs of their personal item requirement. It works well. I'm able to pack 2-3 days work of clothes in it. I never pay for extras such as a carry on with Frontier. Already have another trip planned in two weeks with my Go Wild Pass. read more

Frontier Airlines - Airlines Near Me - Orlando, Florida

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I will never fly Frontier again. It was the worst flying experience I have ever had. First, it is not any more affordable than other airlines. By the time you purchase your plane ticket, have all of the fees added, and purchase your carry on bags/checked bags... it costs the same as any other airline. The seats are the absolute most uncomfortable seats I have ever sat on, the planes were so dirty and disgusting. The flight attendants act like they hate their jobs, and they don't even provide a complementary beverage or snack like almost all other airlines. I would give this a 0 star, but I can't. read more

I paid $50 for a trip from Orlando Florida to NYC. There is nothing cheaper than that. So i wouldn't expect first class seats, first class service, etc. The plane was just a plane, and the seat was bare down seat. No tv screen, no fancy tray, no free snacks nor drinks, nothing. As expected. All i did was get in and get out, and get my business done. Done There was no subtlety in customer services. Before boarding the plane the attendant had everyone have their backpacks go thru their volume measuring tool, and forced noncompliant ppl to pay for their carry on. The carry on size seemed smaller than airport standards. They were yelling and it was a mess. On top of that it delayed the plane from taking off... There was some plane rattling during the taking off and landing. It gave me the impression that the plane was not properly maintained... I was a bit concerned during the flight... Even though the experience felt similar to Spirits, its customer service and perception was worse. I would not fly again with Frontier and/or avoid it as much as possible. Sigh read more

Frontier Airlines - Airlines Near Me - Orlando, Florida

1st time flying Frontier. It will be the last. Cheap, cheap,cheap! Tiny uncomfortable seats. Charge for everything and I mean everything. Two for two on delayed takeoffs. This airline needs to go away. I'm pissed! At myself for giving this airline a try. read more

My KTN works for all other airlines. Needed a quick budget flight and wrongly picked this one. Called twice, also did a chat and I was assured that the problem was fixed when it wasn't. read more

I will never ever fly with Frontier again. I paid full price for my tickets a total of $635 for 4 tickets as well as paid for a carry on around 47 bucks and this company didn't even treat us like paying customers. Their service was so degrading we came one minute ONE over boarding time and nothing was even said over the intercom and as she closed the door she acts like she doesn't even see me walking up and she knew because my older son came to her first a few mins before and there was no last boarding call with our names. I didnt even hear the general last call from them either. Then some others come like 2 minutes after us and after boarding and we even mention we're basically still on time because it was 1-2 minutes now but she stays no it's when I close the doors! The flight was suppose to take off at 8:10 and it takes off at 8:05 so a FULL 14 minutes of time in between where she could of made a choice to let us in.. once the plane finally departs I ask the other lady does this mean we have to pay again and she basically talks to me very degradingly about it like I was her child. It's so sad as she seen I was with my children too. When I went to the main terminal even the worker Loudice says this is crazy, that they are doing this to many people And she says it more than once during our conversation. Thank goodness she helped us as much as she could to figure out plan b and others they were doing it to! Also when I came telling and asking her whats going on with them she was so polite and understood something needs to be done and didn't even interrupt up me and I was expecting her to yell at me like the other lady who was boarding did. Even though I didn't pay cheap prices for these tickets it's no way to treat any person in general let alone your paying customers I was asking reasonable questions politely. I can see why frontier is struggling now and needs to charge so low to get customers...Bad business models and service will catch up -matter of time.. they could really care less and good luck getting customer service on the line... never again! read more

Why Frontier Airlines Will Deserve to Go Bankrupt??!!! Frontier Airlines is nothing but a scam operation disguised as an airline. We got to the airport 80 minutes before departure, ready to check a bag we had already paid $80 for. After standing in line, we were bounced around between rude, clueless employees -- one even lying to our face, saying we were "late" when we weren't. At the gate, Ryan and his so-called supervisor Felix made it even worse. They gave us two awful choices: pay an extra $25 right now or miss the flight entirely. After already paying $80 for the bag! We pleaded over 10 times, but they didn't care -- they just wanted to squeeze more money out of us. This airline runs on hidden fees, lies, threats, and zero ethics. The Orlando airport desk staff were shockingly rude and unprofessional -- no customer service, just intimidation. Warning: Don't fall for their $19 fares or any "membership" scams. You'll end up paying 3-4 times more and hating every second of the experience. Even if Frontier offered free tickets, it's not worth it. Stay away. They are a sinking ship -- and they deserve every bit of their future bankruptcy. read more

This airline is beyond garbage. You have to pay for customer assistance as you walk past the 5...5!! "Reps" on their phones on their socials. They make you download the app but don't provide boarding notifications. They're located in the worst terminal of the airport. The experience on top of what you actually end up paying for are an absolute waste of time and money. If I could rate this less than one star, I absolutely would read more

Customer service is d most unethical I've ever encounter w/any airline. I missed my flight because they kept me going from one gate to another" oh well there's nothing u could do. I had a family emergency they couldn't care less. They treat their passengers like cattle""I paid full rice for my flight.I finally went to Southwest where they accommodated me gracefully. 2yrs ago they refused to pay for a cancelled flight at a cost of 1200. Hundred dollars No Refund"""I'll walk drive stayhome before I ever fly w/ them again. By d way they charge u4.00 for a cup of cofffee in d plane. D. """" Worst airline """ I've ever flown. Stay away from this Piece of Crap airline . No stars read more

Customer service rep was extremely rude, unprofessional, and not helpful. Do not recommend. It is worth paying the extra money for a better airline. read more