IT was easy flying with delta as I couldn't make it to my original flight so they allowed me to…read morereschedule a year later. I didn't get a drink and snack on the way back that's kind of a disappointment but everything else was smooth, there's lots of movies to chose from and they hand out the headphones too

Happy with Delta's Jet service to MCO and the fine folks who take care of the gate at MCO!…read more Fast and friendly, helpful and happy - what more could you ask, you say? How about on time departures! lol The tower wouldn't let us leave on time today and we're waiting on them still now to let us push back up- now about 45 mins after our scheduled departure (so far)! We really love flying Delta and get that these things happen. It may end up that we are sitting in ATL all day - we are planning for activity to do on a long layover! Wish us luck! Fly safely and be well!

I had no issues at all with Frontier Airlines. I needed special assistance and they were up to the…read moretask. I got premium seats which is the way to go on a Frontier airplane for sure! No bells and whistles at all. It was worth the low fare in my opinion. I'd fly them again. :) You can trust me, I can be frugal. ;D

Looking back, I should've taken Frontier as an omen…read more This trip was for my aunt's birthday cruise aboard Norwegian Prima, and somehow the vacation started unraveling before I even made it to Orlando. I'll be transparent: I was late to my original flight. That part is true. It wasn't because I overslept or mismanaged my time, but because someone else's delay caused us to arrive later than planned. I'm not asking Frontier to ignore their policies or hold an airplane for me. What I am asking for is consistency. Instead, I got conflicting information from nearly every person I spoke with. The Frontier ticket counter told me one thing. The customer service phone agents told me something else. Another customer service representative contradicted the previous one. Then I'd finally make it back to the front of the line, only to be told something completely different again. At one point, I literally made the desk agent read every note from my previous phone conversations because somewhere between the call center and the airport counter, the message kept getting lost in translation. I wasn't even able to have the phone representative speak directly with the desk agent, so I became the middleman, bouncing back and forth between the counter and customer service like I was negotiating an international peace treaty instead of trying to catch a flight to Orlando. The most frustrating part involved checked baggage. We had an email stating one deadline. The airport staff cited another. We were told checked bags had to be there by a certain cutoff, despite us arriving within what we believed was the required window based on Frontier's own communication. By the time we reached the counter, we were simply told the window had already closed. Maybe that's the policy. Fine. But if that's the policy, then every Frontier employee should be explaining the same policy the same way. That wasn't happening. In the end, there were no exceptions. No flexibility. No meaningful attempt to help. Just a $261 one-way rebooking fee to move me from my original noon-ish departure to an evening flight around 7:30 p.m. So instead of starting my vacation, I got to spend most of the day sitting in Detroit Metro Airport. The irony? I paid for TSA PreCheck, and by the time all this unfolded, it didn't even matter. I breezed through security only to spend the next several hours sitting in the terminal wondering why I'd bothered paying for expedited screening in the first place. To make matters even more interesting, we later found out someone else in our travel group, traveling separately, also experienced issues with Frontier that delayed them until later in the day. Maybe it was bad luck. Maybe that's just how Frontier operates. Either way, it didn't inspire confidence. The actual flight itself was...fine. It got me to Orlando safely, and I'll gladly give credit where it's due. Once I was finally on the plane, there wasn't much to complain about. The problem wasn't the flying. The problem was everything required to get onto the airplane. Frontier seems to operate under the same à la carte philosophy as Norwegian Cruise Line: charge separately for everything while making the rules feel like they're changing depending on which employee you ask. Policies are policies. I understand that. But inconsistent communication is not a policy, it's a customer service failure. If you're going to tell customers "no," at least have everyone telling them the same "no." Unfortunately, because this was a round-trip ticket, I still have to fly Frontier home unless I want to eat the cost and book another airline. But once this trip is over, I can confidently say this: If Frontier is my only option in the future, it had better be because every other airline has disappeared from the departure board. Otherwise, I'll happily pay more to avoid repeating this experience. By the time I finally landed in Orlando, I thought the hard part of my vacation was behind me. Little did I know, Frontier was just the opening act. Norwegian, Lyft, and Local Rides were waiting to headline the rest of the week. As I'm writing this review, I literally just checked in for my return flight and paid to upgrade my seat. Why? Because after this week, I'm going to be comfortable going home after all this bullsh!t. Frontier already got another few dollars out of me, but at least this time I know exactly what I'm paying for. If the seat reclines and lands in Detroit, it'll probably end up being the best value purchase of my entire vacation.

I'm going middle of the road here. Despite the numerous jokes and complaints about Spirit, I have…read moreyet to have a poor experience. Knock on wood. I may fly Spirit a few times per year because they offer direct flights to some of my regular destinations at competitive price points. My general experience includes a quick check-in and printing of my luggage tag at the kiosk and smooth luggage drop-off. Sometimes the line is very short and sometimes I have a short wait. I have received polite customer assistance at both the kiosk and the luggage drop-off. Astonishingly, most of my flights have had on-time departures and arrivals. A few times, I've even experienced early arrivals. The long and short of it is that I have had reasonably good experiences and will continue to use Spirit Airlines for as long as that remains to be the case.

Ticket counter attendant was courteous and polite. I observed her help a family who was late…read morechecking in for a flight. She worked quickly and expeditiously to assist them with trying to make the flight. When it was our turn at the counter, she also provided good customer service. She made sure she verified our information to include dates and destinations.

Consistently the most uncomfortable flights I've been on for any distance- but most noticeably this…read moretrip is apparent disgruntled employees. Dude at MCO wasn't even checking IDs at baggage check. Grabbed the bag, tossed it on the belt, waved on the next person- looking either bored or annoyed AF. Fortunately I got called to a different counter... But when you also hear an employee "Nah that's not my job- you don't pay me enough for that..." It's not a discussion you have in front of consumers. (That particular incident was SFO on the way here, but United all the same)

5 stars for United Airlines! In my opinion, they truly are the best airline for domestic flights…read more I love the mini TV's on the back of the chairs (even in economy), that has free movies, tv shows, flight trackers and more for in flight entertainment. There are also complimentary drinks and snacks offered onboard, the workers I encountered were also very friendly and helpful. I usually book flights by price, but may go out of my price filtering way to book United again soon, a great airline and flight home - and 10 times better than American Airlines!

This is to personally thank Ms. June Perez for traveling extra mile…read more * To help out * compassionate of the situation * Really sincerely to the job * Highly Passenger/customer oriented * Follow the process and principles fully, as per TSA Government guidance. * Ensure you contact only the correct phone number only for me. * Takes extra mile to contact Eric - the lead in the TSA Checkpoint She is a great asset. I need to send a separate email to the Alaska Airlines representative who went out of her way to ask the TSA Lead and he himself helped.: LTSO Abruzzese for his outstanding help as well. I will send a separate email for it. One of the wireless callers, a lady, called as well. In the TSA Call center, there was also a nice lady who called the TSA Checkpoint, but we reached out ourselves, so it all worked out. Sorry to be brutally honest, ethical, and upfront. Please pass on to upper management that she is the best TSA agent in San Diego for Pre-TSA Checkpoints. This is to personally thank Ms. June Perez for traveling extra mile. * To help out * compassionate of the situation * Really sincerely to the job * Highly Passenger/customer oriented * Follow the process and principles fully, as per TSA Government guidance. * Ensure you contact only the correct phone number only for me. * Takes extra mile to contact Eric - the lead in the TSA Checkpoint She is a great asset. I need to send a separate email to the Alaska Airlines representative who went out of her way to ask the TSA Lead and he himself helped.: LTSO Abruzzese for his outstanding help as well. I will send a separate email for it. One of the wireless callers, a lady, called as well. In the TSA Call center, there was also a nice lady who called the TSA Checkpoint, but we reached out ourselves, so it all worked out. Sorry to be brutally honest, ethical, and upfront. Please pass on to upper management that she is the best TSA agent in San Diego for Pre-TSA Checkpoints. Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: #5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit" "Honesty is the Best Policy"Be Truthful,Honest and Fair"

I had the most jank time during my MCO to SFO flight, in this equally jank terminal. I had to be at…read morethe airport at 2:30pm due to returning a rental car and being dropped off at the airport, and my flight was boarding at 7:30pm. Several hours at the airport was already expected and accounted for, but then my Alaska Airlines flight was delayed for no reason and continued to be delayed at every hour interval until we finally left the ground at 11pm. We were never told why it was delayed so much. There is absolutely nothing to do at this airport, or at least in the terminal I was in. They could at least add some random small Disney store or fun bar in the area! There weren't any charging stations or work tables to busy oneself. I just spent the time pacing back and forth the outdated large hallway watching some idle planes, and sat around. On the flight, they didn't even give us more than one snack to compensate! The TSA line was oddly long, too. It wrapped around several times, but it may have been because of recent REAL ID confusion. They seemed to be on the watch for something, because they had some dogs walking back and forth as people crossed a section one by one. At least the security is active here? Checking in a few hours before board time got us a window and adjoining seat near the middle of the plane, behind the wings. For certain T-Mobile plans, you get free wifi on the plane. Entertainment is only offered when you connect to your own device - they removed the seat tablets. There are USB and charging outlets on the seats. I usually prefer flying with Alaska Airlines, but this experience was maddening.

Flying first class on American Airlines made the trip feel like part of the vacation instead of…read morejust transportation. From priority boarding to the extra space and attentive service, the experience was comfortable and relaxing. Breakfast was a pleasant surprise. The biscuit and creamy sausage gravy were warm and flavorful, the scrambled eggs were light and fluffy, and the fresh fruit was a refreshing addition. Paired with a mimosa and attentive beverage service, it was a great way to start the morning. The flight attendants were friendly, checked in often, and made sure everyone had what they needed throughout the flight. The larger seats and quieter cabin made it easy to sit back and enjoy the journey. If you're considering upgrading to first class on American Airlines, especially for an early morning flight, the comfort, service, and included meal make it a worthwhile splurge. I'd happily fly first class with American again!

I used to be very loyal to America West Airlines out of Phoenix, which once had a hub in Columbus,…read moreOhio. Then, it was US Airways flying across the country, again from Phoenix, and I was getting upgraded regularly. Now, it's American Airlines that I frequent, along with past America West Airlines and US Airways patrons. I find that, as with any other airline, customer service is often better than not, but there are always a few hiccups. With American Airlines, you can get someone on the phone, on a chat, on social media, or in person to assist, and with some respect on our part, we can often get what we need. I rarely have luggage issues, though there was one time when my bag was damaged, and American Airlines gave me a replacement while they repaired my original. I regularly fly in and out of the American Airlines gates at Phoenix Sky Harbor and frequent hubs like Dallas-Fort Worth, Chicago O'Hare, Philadelphia, and Charlotte. I even make it out to Orlando on occasion, having visited at least every few years for a conference or an occasional Disney World vacation. Often, my travels require a connecting flight, and my flights are, more often than not, on time and without delays in departure or arrival. With status, an American Airlines credit card, and membership in CLEAR and Global Entry, I do not pay for luggage, receive priority luggage handling, board early, speed through security, sometimes receive upgrades, and access lounges. Traveling has become more of a hobby and a habit, and with American Airlines as my go-to airline, I accumulate miles quickly while also earning status and Loyalty Point rewards. I have two travel premium credit cards: the AAdvantage Executive Mastercard, which offers complimentary Admirals Club access, and the American Express Platinum card, which offers lounge access, travel credits, and complimentary CLEAR and Global Entry memberships. With these two credit cards, I can access the Admiral's Club at Orlando International Airport or The Club at MCO. I may even be able to visit the Plaza Premium Lounge, though I've never checked. Also, through T-Mobile, I received free Wi-Fi on American Airlines flights (though now it is free for anyone with an AAdvantage account). Through my American Airlines AAdvantage status, I get upgrades or free paid snacks and drinks on flights, along with other benefits. To retain status each year, you need to earn Loyalty Point through flying, credit card spending, and promotions. You can also earn Loyalty point rewards after hitting 175,000 points, 250,000 points, and so on. While it is difficult to receive upgrades due to the large number of people at the Executive Platinum status tier, the benefits I do receive are worthwhile. I have also experienced technical issues on flights, but not enough to cause me to abandon American Airlines, especially when every other airline faces the same challenges. All in all, American Airlines is a great company and does as well, if not better than, any of the other major airlines.

Well I'm handicap and my way to the plane was absolutely amazing. I went on a wheel chair needed…read more When the drink cart came I was treated as though I was someone influential. I'm not! Vance was so helpful getting me a hot coffee with a side of ice. Vance helped me get JetBlue's Free Wifi. Vance had the best customer service ever. I also got the best cookies. I Love JetBlue and all their employees! Only Airlines I ever Fly. If they don't have JetBlue where I'm going I plan another trip with JetBlue. Thank you so much. Robin

EVENMORE (refreshed tier level experience that debuted 1/28/25) review…read more bought EvenMore tickets for addtl $59 1 month before trip. Prices vary depending on scheduled trip (earlier is more $$). the perks of EvenMore are 1) extra legroom (up to 7 inches), 2) up to 3 free alcoholic drinks on flights over 250 miles, 3) priority access (groups 1/2), 4) dedicated overhead bin space, 5) 1 extra snack besides the usual free ones (called a premium snack (ie: tates mini chocolate chip cookies) Seats - Overall, though the added benefits seem promising, the pluses really only save about 30-45 minutes of extra waiting time for deplaning if you compare sitting in the first 5 rows (EvenMore) vs Standard core economy (behind EM). The EvenMore seats also depend on type of aircraft. Bigger plan will have 1-2 more designated rows. Snacks - The extra premix snack is so small. All of the snacks are much smaller (ie: chifles plantains (.65 oz) and goldfish (.75 oz)). Honestly, they look like halloween treat bags. The goldfish bags retail for on average 27 cents per bag.... SMH. They should bring back the jetblue purple chips (ICONIC!!!). Drinks - Their decaf coffee is an instant folgers stick and they offer Dunkin coffee. As for the max 3 free drinks, I didnt see anyone get even their 2nd drink. After the stewards go down the aisle for our first drinks, they dont come by again for drinks. it just feels a little awkward to ask for 2nd/3rd ones... Other offerings - On EM, you can get headphones upon request. Everything else is $. a quilted blanket is $11 pretax. The movie offerings were only 3 (Michael (the Michael Jackson biopic, mario movie, and something other). The TV remote is not wired so it is a bit awkward to look at the remote while changing channels. Is it worth it? Not for me if it beyond $60+. The value just isn't there. So much is not included. It is great for tall people or people in a hurry, but the "free" amenities are very disappointing.

We've used the Magical Express at least 7 times now, and never had any issues. I recommend it, and…read moreit's very easy to use. If you have your Magic Band ready when you get off the plane, it's incredibly easy, and you just walk up and scan your Magic Band and they tell you what line to stand in. Line 10 is AKL for both villages and Coronado. A personal gripe of mine; I don't think Deluxe resorts should have to share busses. Before this trip, we'd always stayed at Polynesian and Grand Floridian. They are both Deluxe resorts, and they share with Contemporary, and all of those resorts are right next to each other, so it didn't really bother me. But this time we were at Animal Kingdom Lodge, and we stopped at Art of Animation and Pop Century before getting to AKL. I just think the Deluxe resorts are so much more expensive that they could get their own busses. In any case, I landed at the airport at 3:45, was on a bus by 4:15, and on resort at 5:07. I don't think it's worth the cost of an Uber to get there like a half hour faster, but that's up to you. One thing that's great about Disney is that you don't need to worry about transportation at all once you get there, and I really appreciate that. And if you check bags, you don't even need to get those, and they'll deliver them right to your room. I had a very early flight home though, and they picked me up excessively early. I got picked up at 5:30am for an 8:30am flight. I didn't have luggage, but if I did I could have checked it at the resort, so no one needs to be at the airport that early. I sat around for a good 2 hours before my flight. That might have been worth taking an Uber just so I could sleep another hour. It's still a great service though, and I plan to use it again next time. There's really no reason to spend extra on transportation when this is included with your stay.

During our Disney vacations and staying at one of their properties we always use the Magical…read moreExpress. It's great if you don't need to rent a car as you can use this bus service from and back to the airport. I highly recommend it. Then just use the free Disney transportation to get to parks and shopping. Never had a bad experience! Clean and comfortable buses, with professional courteous drivers. Charging ports on the bus along with TV's showcasing Disney info and trivia. They have this down to a science. Be sure to tag your bags correctly, and they will get them for you, and they magically show up at your hotel. The buses run on specific schedules and based on the time of your flight be prepared to leave a bit earlier to the airport. I read this service will end in 2022. Sad, as it's a terrific perk.

The airplane was nice and clean it looked newer. The drinks were very affordable. The flight…read moreattendants were very friendly. The only complaint was a 3 hour delay and they never gave a reason for the delay.

This airline sucks. I went to ticket counter to put my bag thru. I fly with a service dog all…read morepapers in order they made me wait 2 hours because my service bark they would not let me board. All employees were rude. they ruined my trip to go to my sons birthday I will never book this airline the flight was 2 hour late. they suck

Flew Economy to London and had a great experience…read more The attendants at the bag check were extremely friendly and made sure to answer all of my questions. I got to the airport 2 1/2 - 3 hours before my flight, so going through security check was an extremely quick process. It may have lasted 10 minutes in total, which was amazing because the estimated time said it'd take at least 24. The flight was about 9 hours long, but the entertainment system shockingly had really good choices so it kept me entertained when I was tired of listening to the music on my phone. British Airways is still my favorite, but Virgin is definitely being added to the list.

Booked our London flight with Virgin Atlantic through Delta Airlines for non-stop flight from…read moreOrlando. Booking everything online with Delta was super easy and our information was transferred to Virgin Atlantic including our points. All we had to do from that point forward was download the Virgin Atlantic app on to our phones to get updated flight information. The only thing that didn't get transferred was his KTN. Navigating their website and app was a bit confusing so the day we flew out, we had to update his KTN with the check-in agent. If you're a government employee, this can be a hassle and set back if you do have precheck. The check-in agent has to manually enter the KTN for you. This was a minor setback that we had for my hubby. But no big deal.. we got to the airport 3 hours prior and got everything squared away in time. Now to the flight... the flight was smooth, no turbulence whatsoever. What was suppose to be an 8 hour flight turned into 7 hours so we ended up getting to London an hour earlier. It was a full flight, probably about 200 passengers on board. The flight attendants were amazing. We were served food and drinks every hour. They provided head phones, blankets and pillows. I couldn't sleep on the plane because I was so excited to be on vacation so I watched 4 movies. Would I fly with Virgin Atlantic again? Absolutely!