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    Alaska Airlines

    3.0 (22 reviews)
    Open • Open 24 hours

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    Recommended Reviews - Alaska Airlines

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    These pads are huge!!!
    Joe S.

    Alaska Airlines in Orlando? I guess that's a thing! Awesome as they had a direct flight from Orlando to Portland, OR and since layovers suck, we chose to try a new airline with no status whatsoever. Booking was easy and the round trip was on par with other airlines and the times were convenient. The flights were not full so we ended up with a row to ourselves. The staff was all pretty friendly from checking in to landing. In Orlando, they're in the "Southwest" terminal which is just more open than the other terminals and feels a lot newer than the pod based terminals. It was easy in and out with lots of dining options in the terminal. I'd fly again if they had a direct flight to where I was going, or if I was going to Alaska. :)

    Del C.

    My first travel experience with Alaska Airlines was amazing! Service was excellent by Larry on flight 760 from San Diego to MCO Orlando on the 22nd. I also had the pleasure and luck to meet my pilot First Officer Eric Mueller before boarding and he was very attentive to my questions of the flight, type of plane etc. I had a million questions lol since flying makes me nervous. The plane was clean,well kept, food was great and even the landing was super smooth! Just an amazing experience on first class!!! Kudos To All involved

    Kendra Y.

    I prefer to fly Alaska. I've never had a bad experience with Alaska. The airline attendants are always very friendly and helpful. The customer service from this specific airline is stellar. I was offered and served drinks/snacks 3-4 times on a 4.5 hour flight. I thought that was great! These minor details in awesome attendant's customer service really makes the difference on flight experience!

    Window view
    AJ Q.

    My first travel experience with Alaska Airlines was amazing! Service was excellent from Orlando to Seattle and viceversa. The plane was clean, well kept, the food was great and even the movie options were decent for a 6hr flight. Kudos to the airline.

    Alex F.

    I was concerned about the acquisition of Virgin America by Alaska Airlines due Virgin's history of great service. However I have been pleasantly surprised! The crews and planes are the same so far. The loyalty plan is pretty good. I've been bumped a couple of times (see sin flight meals and they have not made any major pricing changes so far. Thanks Alaska Airlines!

    Hour wait to check a bag.

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    They don't even honor their own credits and upgrade certificates. Why do people fly this airline?

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    Frontier Airlines

    Frontier Airlines

    1.4(714 reviews)
    1.1 mi

    I had no issues at all with Frontier Airlines. I needed special assistance and they were up to the…read moretask. I got premium seats which is the way to go on a Frontier airplane for sure! No bells and whistles at all. It was worth the low fare in my opinion. I'd fly them again. :) You can trust me, I can be frugal. ;D

    Looking back, I should've taken Frontier as an omen…read more This trip was for my aunt's birthday cruise aboard Norwegian Prima, and somehow the vacation started unraveling before I even made it to Orlando. I'll be transparent: I was late to my original flight. That part is true. It wasn't because I overslept or mismanaged my time, but because someone else's delay caused us to arrive later than planned. I'm not asking Frontier to ignore their policies or hold an airplane for me. What I am asking for is consistency. Instead, I got conflicting information from nearly every person I spoke with. The Frontier ticket counter told me one thing. The customer service phone agents told me something else. Another customer service representative contradicted the previous one. Then I'd finally make it back to the front of the line, only to be told something completely different again. At one point, I literally made the desk agent read every note from my previous phone conversations because somewhere between the call center and the airport counter, the message kept getting lost in translation. I wasn't even able to have the phone representative speak directly with the desk agent, so I became the middleman, bouncing back and forth between the counter and customer service like I was negotiating an international peace treaty instead of trying to catch a flight to Orlando. The most frustrating part involved checked baggage. We had an email stating one deadline. The airport staff cited another. We were told checked bags had to be there by a certain cutoff, despite us arriving within what we believed was the required window based on Frontier's own communication. By the time we reached the counter, we were simply told the window had already closed. Maybe that's the policy. Fine. But if that's the policy, then every Frontier employee should be explaining the same policy the same way. That wasn't happening. In the end, there were no exceptions. No flexibility. No meaningful attempt to help. Just a $261 one-way rebooking fee to move me from my original noon-ish departure to an evening flight around 7:30 p.m. So instead of starting my vacation, I got to spend most of the day sitting in Detroit Metro Airport. The irony? I paid for TSA PreCheck, and by the time all this unfolded, it didn't even matter. I breezed through security only to spend the next several hours sitting in the terminal wondering why I'd bothered paying for expedited screening in the first place. To make matters even more interesting, we later found out someone else in our travel group, traveling separately, also experienced issues with Frontier that delayed them until later in the day. Maybe it was bad luck. Maybe that's just how Frontier operates. Either way, it didn't inspire confidence. The actual flight itself was...fine. It got me to Orlando safely, and I'll gladly give credit where it's due. Once I was finally on the plane, there wasn't much to complain about. The problem wasn't the flying. The problem was everything required to get onto the airplane. Frontier seems to operate under the same à la carte philosophy as Norwegian Cruise Line: charge separately for everything while making the rules feel like they're changing depending on which employee you ask. Policies are policies. I understand that. But inconsistent communication is not a policy, it's a customer service failure. If you're going to tell customers "no," at least have everyone telling them the same "no." Unfortunately, because this was a round-trip ticket, I still have to fly Frontier home unless I want to eat the cost and book another airline. But once this trip is over, I can confidently say this: If Frontier is my only option in the future, it had better be because every other airline has disappeared from the departure board. Otherwise, I'll happily pay more to avoid repeating this experience. By the time I finally landed in Orlando, I thought the hard part of my vacation was behind me. Little did I know, Frontier was just the opening act. Norwegian, Lyft, and Local Rides were waiting to headline the rest of the week. As I'm writing this review, I literally just checked in for my return flight and paid to upgrade my seat. Why? Because after this week, I'm going to be comfortable going home after all this bullsh!t. Frontier already got another few dollars out of me, but at least this time I know exactly what I'm paying for. If the seat reclines and lands in Detroit, it'll probably end up being the best value purchase of my entire vacation.

    Photos
    Frontier Airlines - He doesn't care and she don't know what she's doing

    He doesn't care and she don't know what she's doing

    Frontier Airlines - Lid won't close on the commode! Seems bad

    Lid won't close on the commode! Seems bad

    Frontier Airlines - Exiting frontier

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    Exiting frontier

    Spirit Airlines - Gross.

    Spirit Airlines

    1.5(492 reviews)
    0.4 mi

    I'm going middle of the road here. Despite the numerous jokes and complaints about Spirit, I have…read moreyet to have a poor experience. Knock on wood. I may fly Spirit a few times per year because they offer direct flights to some of my regular destinations at competitive price points. My general experience includes a quick check-in and printing of my luggage tag at the kiosk and smooth luggage drop-off. Sometimes the line is very short and sometimes I have a short wait. I have received polite customer assistance at both the kiosk and the luggage drop-off. Astonishingly, most of my flights have had on-time departures and arrivals. A few times, I've even experienced early arrivals. The long and short of it is that I have had reasonably good experiences and will continue to use Spirit Airlines for as long as that remains to be the case.

    Ticket counter attendant was courteous and polite. I observed her help a family who was late…read morechecking in for a flight. She worked quickly and expeditiously to assist them with trying to make the flight. When it was our turn at the counter, she also provided good customer service. She made sure she verified our information to include dates and destinations.

    Photos
    Spirit Airlines - Long line you have to wait in so Spirit Airlines can measure your luggage.  If it's too big, they make you go back to pay.

    Long line you have to wait in so Spirit Airlines can measure your luggage. If it's too big, they make you go back to pay.

    Spirit Airlines
    Spirit Airlines - They upgraded their seats to these black ones. More leg room. If your seat isn't this, you're on an older plane.

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    They upgraded their seats to these black ones. More leg room. If your seat isn't this, you're on an older plane.

    American Airlines

    American Airlines

    1.6(258 reviews)
    0.4 mi

    Flying first class on American Airlines made the trip feel like part of the vacation instead of…read morejust transportation. From priority boarding to the extra space and attentive service, the experience was comfortable and relaxing. Breakfast was a pleasant surprise. The biscuit and creamy sausage gravy were warm and flavorful, the scrambled eggs were light and fluffy, and the fresh fruit was a refreshing addition. Paired with a mimosa and attentive beverage service, it was a great way to start the morning. The flight attendants were friendly, checked in often, and made sure everyone had what they needed throughout the flight. The larger seats and quieter cabin made it easy to sit back and enjoy the journey. If you're considering upgrading to first class on American Airlines, especially for an early morning flight, the comfort, service, and included meal make it a worthwhile splurge. I'd happily fly first class with American again!

    I used to be very loyal to America West Airlines out of Phoenix, which once had a hub in Columbus,…read moreOhio. Then, it was US Airways flying across the country, again from Phoenix, and I was getting upgraded regularly. Now, it's American Airlines that I frequent, along with past America West Airlines and US Airways patrons. I find that, as with any other airline, customer service is often better than not, but there are always a few hiccups. With American Airlines, you can get someone on the phone, on a chat, on social media, or in person to assist, and with some respect on our part, we can often get what we need. I rarely have luggage issues, though there was one time when my bag was damaged, and American Airlines gave me a replacement while they repaired my original. I regularly fly in and out of the American Airlines gates at Phoenix Sky Harbor and frequent hubs like Dallas-Fort Worth, Chicago O'Hare, Philadelphia, and Charlotte. I even make it out to Orlando on occasion, having visited at least every few years for a conference or an occasional Disney World vacation. Often, my travels require a connecting flight, and my flights are, more often than not, on time and without delays in departure or arrival. With status, an American Airlines credit card, and membership in CLEAR and Global Entry, I do not pay for luggage, receive priority luggage handling, board early, speed through security, sometimes receive upgrades, and access lounges. Traveling has become more of a hobby and a habit, and with American Airlines as my go-to airline, I accumulate miles quickly while also earning status and Loyalty Point rewards. I have two travel premium credit cards: the AAdvantage Executive Mastercard, which offers complimentary Admirals Club access, and the American Express Platinum card, which offers lounge access, travel credits, and complimentary CLEAR and Global Entry memberships. With these two credit cards, I can access the Admiral's Club at Orlando International Airport or The Club at MCO. I may even be able to visit the Plaza Premium Lounge, though I've never checked. Also, through T-Mobile, I received free Wi-Fi on American Airlines flights (though now it is free for anyone with an AAdvantage account). Through my American Airlines AAdvantage status, I get upgrades or free paid snacks and drinks on flights, along with other benefits. To retain status each year, you need to earn Loyalty Point through flying, credit card spending, and promotions. You can also earn Loyalty point rewards after hitting 175,000 points, 250,000 points, and so on. While it is difficult to receive upgrades due to the large number of people at the Executive Platinum status tier, the benefits I do receive are worthwhile. I have also experienced technical issues on flights, but not enough to cause me to abandon American Airlines, especially when every other airline faces the same challenges. All in all, American Airlines is a great company and does as well, if not better than, any of the other major airlines.

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    American Airlines - Sitting in our seats ready for take off

    Sitting in our seats ready for take off

    American Airlines - Planes...

    Planes...

    American Airlines - Fruit & Cheese Plate

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    Fruit & Cheese Plate

    JetBlue

    JetBlue

    2.6(226 reviews)
    0.9 mi

    Well I'm handicap and my way to the plane was absolutely amazing. I went on a wheel chair needed…read more When the drink cart came I was treated as though I was someone influential. I'm not! Vance was so helpful getting me a hot coffee with a side of ice. Vance helped me get JetBlue's Free Wifi. Vance had the best customer service ever. I also got the best cookies. I Love JetBlue and all their employees! Only Airlines I ever Fly. If they don't have JetBlue where I'm going I plan another trip with JetBlue. Thank you so much. Robin

    EVENMORE (refreshed tier level experience that debuted 1/28/25) review…read more bought EvenMore tickets for addtl $59 1 month before trip. Prices vary depending on scheduled trip (earlier is more $$). the perks of EvenMore are 1) extra legroom (up to 7 inches), 2) up to 3 free alcoholic drinks on flights over 250 miles, 3) priority access (groups 1/2), 4) dedicated overhead bin space, 5) 1 extra snack besides the usual free ones (called a premium snack (ie: tates mini chocolate chip cookies) Seats - Overall, though the added benefits seem promising, the pluses really only save about 30-45 minutes of extra waiting time for deplaning if you compare sitting in the first 5 rows (EvenMore) vs Standard core economy (behind EM). The EvenMore seats also depend on type of aircraft. Bigger plan will have 1-2 more designated rows. Snacks - The extra premix snack is so small. All of the snacks are much smaller (ie: chifles plantains (.65 oz) and goldfish (.75 oz)). Honestly, they look like halloween treat bags. The goldfish bags retail for on average 27 cents per bag.... SMH. They should bring back the jetblue purple chips (ICONIC!!!). Drinks - Their decaf coffee is an instant folgers stick and they offer Dunkin coffee. As for the max 3 free drinks, I didnt see anyone get even their 2nd drink. After the stewards go down the aisle for our first drinks, they dont come by again for drinks. it just feels a little awkward to ask for 2nd/3rd ones... Other offerings - On EM, you can get headphones upon request. Everything else is $. a quilted blanket is $11 pretax. The movie offerings were only 3 (Michael (the Michael Jackson biopic, mario movie, and something other). The TV remote is not wired so it is a bit awkward to look at the remote while changing channels. Is it worth it? Not for me if it beyond $60+. The value just isn't there. So much is not included. It is great for tall people or people in a hurry, but the "free" amenities are very disappointing.

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    JetBlue
    JetBlue
    JetBlue

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    Disney's Magical Express

    Disney's Magical Express

    3.4(180 reviews)
    14.0 mi•Disney World, Horizons West / West Orlando

    We've used the Magical Express at least 7 times now, and never had any issues. I recommend it, and…read moreit's very easy to use. If you have your Magic Band ready when you get off the plane, it's incredibly easy, and you just walk up and scan your Magic Band and they tell you what line to stand in. Line 10 is AKL for both villages and Coronado. A personal gripe of mine; I don't think Deluxe resorts should have to share busses. Before this trip, we'd always stayed at Polynesian and Grand Floridian. They are both Deluxe resorts, and they share with Contemporary, and all of those resorts are right next to each other, so it didn't really bother me. But this time we were at Animal Kingdom Lodge, and we stopped at Art of Animation and Pop Century before getting to AKL. I just think the Deluxe resorts are so much more expensive that they could get their own busses. In any case, I landed at the airport at 3:45, was on a bus by 4:15, and on resort at 5:07. I don't think it's worth the cost of an Uber to get there like a half hour faster, but that's up to you. One thing that's great about Disney is that you don't need to worry about transportation at all once you get there, and I really appreciate that. And if you check bags, you don't even need to get those, and they'll deliver them right to your room. I had a very early flight home though, and they picked me up excessively early. I got picked up at 5:30am for an 8:30am flight. I didn't have luggage, but if I did I could have checked it at the resort, so no one needs to be at the airport that early. I sat around for a good 2 hours before my flight. That might have been worth taking an Uber just so I could sleep another hour. It's still a great service though, and I plan to use it again next time. There's really no reason to spend extra on transportation when this is included with your stay.

    During our Disney vacations and staying at one of their properties we always use the Magical…read moreExpress. It's great if you don't need to rent a car as you can use this bus service from and back to the airport. I highly recommend it. Then just use the free Disney transportation to get to parks and shopping. Never had a bad experience! Clean and comfortable buses, with professional courteous drivers. Charging ports on the bus along with TV's showcasing Disney info and trivia. They have this down to a science. Be sure to tag your bags correctly, and they will get them for you, and they magically show up at your hotel. The buses run on specific schedules and based on the time of your flight be prepared to leave a bit earlier to the airport. I read this service will end in 2022. Sad, as it's a terrific perk.

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    Disney's Magical Express
    Disney's Magical Express
    Disney's Magical Express - Disney's Magical Express boarding area at MCO.

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    Disney's Magical Express boarding area at MCO.

    Virgin Atlantic - First meal

    Virgin Atlantic

    3.8(8 reviews)
    0.4 mi

    Flew Economy to London and had a great experience…read more The attendants at the bag check were extremely friendly and made sure to answer all of my questions. I got to the airport 2 1/2 - 3 hours before my flight, so going through security check was an extremely quick process. It may have lasted 10 minutes in total, which was amazing because the estimated time said it'd take at least 24. The flight was about 9 hours long, but the entertainment system shockingly had really good choices so it kept me entertained when I was tired of listening to the music on my phone. British Airways is still my favorite, but Virgin is definitely being added to the list.

    Booked our London flight with Virgin Atlantic through Delta Airlines for non-stop flight from…read moreOrlando. Booking everything online with Delta was super easy and our information was transferred to Virgin Atlantic including our points. All we had to do from that point forward was download the Virgin Atlantic app on to our phones to get updated flight information. The only thing that didn't get transferred was his KTN. Navigating their website and app was a bit confusing so the day we flew out, we had to update his KTN with the check-in agent. If you're a government employee, this can be a hassle and set back if you do have precheck. The check-in agent has to manually enter the KTN for you. This was a minor setback that we had for my hubby. But no big deal.. we got to the airport 3 hours prior and got everything squared away in time. Now to the flight... the flight was smooth, no turbulence whatsoever. What was suppose to be an 8 hour flight turned into 7 hours so we ended up getting to London an hour earlier. It was a full flight, probably about 200 passengers on board. The flight attendants were amazing. We were served food and drinks every hour. They provided head phones, blankets and pillows. I couldn't sleep on the plane because I was so excited to be on vacation so I watched 4 movies. Would I fly with Virgin Atlantic again? Absolutely!

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    Virgin Atlantic
    Virgin Atlantic
    Virgin Atlantic

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    Southwest Airlines - One of the new planes with extra room for carryon baggage, with select bins for priority passengers!

    Southwest Airlines

    2.9(264 reviews)
    0.4 mi

    I used to be a huge fan of Southwest, it was all that we would fly. They have changed their model…read moreand I have to say it has gone down hill. I recently had flights from Orlando to Milwaukee and headed to Milwaukee I did not encounter one pleasant employee. From the bag check to the flight attendants everyone had an attitude. At the gate they stopped boarding the flight until more people went to check their bag. They kept yelling at everyone that there was not enough space for your bag. I also had upgraded my seat to an emergency row and still somehow ended up in the last boarding group. I was literally the 5th to last person to board the plane. With the upgraded seats, I did not have extra leg room as I was told and the seats were very small, apparently we had an old plane. However, you do get alcohol if you want for free, (I did not know this until she never came back to charge me), and later learned. You also get upgraded snacks and reserved overhead bins. When I tried to order the flight attendant kept making me repeat myself and eventually rolled her eyes at me. It was definitely not what I expected from them. On the flight home, we were going to miss our connection and upgraded our seats to be closer to the front. They seemed to not know what to do with a wheelchair and ultimately boarded up over an hour late. On the second flight, we did not have enough transfer time to use the restroom, so by the time they came through with snacks, I did ask about the seatbelt sign and needing to use the restroom. I was told, "the pilot will not be turning it off". So I asked again could I not use the bathroom? And was then told, "I'm not going to stop you". It was just very strange when I was trying to follow the rules. They also closed the door knowing there were still people transferring and on their way. I thought that was terrible. Overall, I do think the service has gone down. the price is not the cheapest anymore and you have to pay for checked bags which used to be their draw. Increased prices, paying for checked bags and rude customer service. Not the best. I have another flight in October so I am curious to see if I had off days with them.

    Hey yall, I spent…read more$380 today on a flight, that got delayed again. 2 delayed flights today. Wow. So we're all on plane right? Then we go to almost take off and the pilot tells us that we're gonna be sitting on the plane for a while because of weather conditions and 25 planes haven't left either. Wow. Plane was set to leave at 10:55am and here we are sitting on the plane at 12:35pm and we haven't left yet. Wow. I can't believe today. My first plane was delayed too.. the airplane was broken. Smh. This is costly too. Never again! I will have to fly out a 2 days in advance next times just to be safe because this is crazyyyyy! I'm so late! Thank god I called my job and told them I'm delayed!! They said get here as soon as you can.

    Photos
    Southwest Airlines - Flight Attendant decided to stand butt to face... 5 Stars!

    Flight Attendant decided to stand butt to face... 5 Stars!

    Southwest Airlines - Manhattan Bridge Dumbo shot

    Manhattan Bridge Dumbo shot

    Southwest Airlines - Much nicer than Spirit's "You So Frumpy" cup

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    Much nicer than Spirit's "You So Frumpy" cup

    Alaska Airlines - airlines - Updated September 2026

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