IT was easy flying with delta as I couldn't make it to my original flight so they allowed me to reschedule a year later. I didn't get a drink and snack on the way back that's kind of a disappointment but everything else was smooth, there's lots of movies to chose from and they hand out the headphones too read more

Happy with Delta's Jet service to MCO and the fine folks who take care of the gate at MCO! Fast and friendly, helpful and happy - what more could you ask, you say? How about on time departures! lol The tower wouldn't let us leave on time today and we're waiting on them still now to let us push back up- now about 45 mins after our scheduled departure (so far)! We really love flying Delta and get that these things happen. It may end up that we are sitting in ATL all day - we are planning for activity to do on a long layover! Wish us luck! Fly safely and be well! read more

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We flew Delta roundtrip for our recent trip from Atlanta to Orlando. Delta has been our preferred airline for many years now. They've rarely let us down in recent years and we had no issues on this trip. We flew "Main Cabin" roundtrip for $332.95 total per person (base fare plus taxes, fees, and other charges), so $665.90 for the two of us. However, we got a $200 "airline fee credit" as a benefit of the American Express Platinum Card, so that saved us money. The benefit can be used once per calendar year. Delta Main Cabin is one step up from the lowest level, "Basic Economy." The advantages to booking Main Cabin are: 1. No change fees. 2. You get full eCredit if you have to cancel. 3. You get to pick your seat when booking at no additional cost. 4. You earn SkyMiles and Medallion Qualification Dollars (MQDs, for status). We boarded in Zone 5 both ways. On Delta, there are eight boarding zones. Main Cabin normally boards in Zone 6, but we boarded in Zone 5 because all American Express card members get to board in Zone 5. Both flights departed and arrived on time or early. Outbound, from Hartsfield-Jackson Atlanta International Airport (ATL) to Orlando International Airport (MCO), we departed the gate at ATL at 12:40 PM EST and arrived at the gate at MCO at 2:18 PM EST -- on time. Total travel time, including taxi time, was 1 hour 38 minutes. This was on an ordinary Thursday. We flew on a Boeing 757-200 (twin-jet) and sat in Row 33. Inbound, from MCO to ATL, we departed the gate at MCO at 12:52 PM EST and arrived at the gate at ATL at 2:19 PM EST -- 16 minutes early. Total travel time, including taxi time, was 1 hour 27 minutes. This was on an ordinary Tuesday. Again, we flew on a Boeing 757-200 and sat in Row 33. Outbound, I enjoyed the movie Deadpool & Wolverine (2024). I recommend it. It's funny and filled with Easter eggs. Inbound, I slept because I was sick. In general, the in-flight snacks, drinks, entertainment, and service were good, a standard we've come to expect from Delta. Before our flight back to Atlanta, we spent most of our time at MCO inside the Delta Sky Club. At MCO, there's only one Sky Club. It's located in Airside 4 near Gate 71. Airside 4 is the terminal with Gates 70-99. You can read my review of the MCO Sky Club here: https://www.yelp.com/biz/delta-sky-club-mco-orlando read more

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Delta is my favorite airlines to fly. I flew Delta to Orlando, FL directly and on my return flight I had a layover in Atlanta, GA. The flight to Orlando was uneventful. However, my flight from Orlando was delayed once before departing to Atlanta, My flight was delayed twice with a total of an almost 4 hour delay in Atlanta with two gate changes. Also, when the plane finally arrived in Austin past midnight we had to wait about an hour for luggage. I literally spent about 8 hours flying and being in the airport. Needless, when I did reach home there was thud of me collapsing in the bed. I slept non-stop until almost noon the following day. Every time I fly to Orlando there is no problem getting there. Virtually, every single time my return flight is delayed. Not sure what causes this phenomena... In addition, on the return flights due to turbulence, there were not full service in the cabins. Also, my TV screen was not initially working, however, worked fine after it was rebooted, i.e. took approximately 20 minutes to reboot. While there were a few glitches on my return flight, all in all, Delta still remains my favorite US airline. read more

Elizabeth at the Delta counter at the Orlando MCO airport, at 8pm, on 3/9/26, was amazing! Very helpful, with a beautiful personality, and great smile! read more

I would fly Delta again but it's the first class food. Flight and flight crew were great but first class breakfast was horrible. I ordered the asparagus quiche and it was cold and nasty. The crew member heated it up which I appreciated greatly, but the taste was awful. My croissant was inedible as it tasted freezer burned. The only thing I enjoyed was my mimosa and yogurt parfait. read more

I had no issues with the flight, on 9/10, until I claimed my bag and two of the wheels were broken. I reported the damage and received the claim number. I declined their replacement bag offer and advised the baggage claim representative I would buy my own replacement. I received an email on 10/13/2024 advising I would receive a follow up email with instructions on how to claim my replacement bag. That email never came and the previous email neither listed a deadline to respond nor advised the case would be closed since they offered me a replacement bag. I submitted proof of purchase online around 11/23. When I had not received reimbursement by 12/13, I contacted the baggage department via chat. It was only then I learned the case had been closed on 10/13. I did not receive an answer as to what happened to the case when I submitted proof of purchase. As instructed, I replied to the 10/13 email on 12/13. Now a week later, no response from the case manager and chatting with the baggage team again trying to find out when I may expect the reimbursement check. I did advise the agent we are now outside of the "3 business days" window the chat not states claims can take. Now I remember why I don't fly Delta. read more

Delta Air Lines - Suitcase with wheel broken by Delta Airlines baggage handler - Airlines Near Me - Orlando, Florida

My flight from MCO to LAX on 22 Dec 24 was 3 hours delayed, but I want to give the Delta Airlines staff, ground and flight, this 5-starc review. The delays were caused by bad weather elsewhere, and the previous was late, creating a domino effect. But the airlines communicated with us well enough. We received 8 different messages to keep us with status updates. The crew of our flight, probably pulled in at last minutes with one from Los Angeles, another from Orlando, and else, to make it happen, and with smiles. I would rather paying more to fly with Delta, noticing the improvement in their services lately. Thank you. read more

Delta Air Lines - The sandwich was delicious not because I had 3-hr delay. Starbucks coffee while flying with Delta, anyone? - Airlines Near Me - Orlando, Florida

Last four trips with Delta have been absolutely miserable. Massive delays and cancellations not due to weather. They need to get their sh!t together read more

I can usually count on Delta for travel in the states. They're okay. I don't really have any loyalty to any airline, and I will take the best deal a lot of the time. This usually has me on a Delta flight. In December 2022 I had a total of four Delta flights, two to get me to Orlando (SMF to ATL, ATL to MCO), and two to get me back to Sacramento (MCO to LAX, LAX to SMF). I've had good luck in the past with direct flights, but this time I followed the deals to layover land. Sometimes they do annoying things to those of us who buy basic tickets, like on my flight back to CA from Orlando I couldn't get my seat assigned at online check in. I had to stand in line at the desk at the gate (once a gate was actually decided on, good thing I arrive more early than necessary each time I fly) to receive my seat assignment. I think it was a glitch of some kind with their system, and I did get an aisle seat, so I was satisfied. The in flight comp snack situation is nice. Would be nice if they offered a comp meal for a four hour flight, but that will cost you. They had nuts, sun chips, biscoff cookies, and granola bars to choose from, with a choice of non alcy drinkie. Ginger Ale for whatever reason has been my plane bevvy choice since I was a kid. They also offered coffee and water during the four hour flight. They've got the booze if you've got the $. Each seat back had a personal movie screen attached and the touch screen usually worked well. I had one flight on the way to Orlando from Atlanta where it wasn't working, boo. I caught up on some movies I never got around to watching. Imitation Game on the way (bad choice, started crying then tried to watch an episode of The Office to cheer me up and had to stop because I was laughing too loud and can't be that person on the plane), and Theory of Everything on the way back. And 2005 Pride & Prejudice for comfort, don't ask me how many times I've seen that. Even with my book and switch in my bag, it was nice to have the option of movies, games, tv shows, and even live tv! I could watch my Portugal National Team lose right there in the plane! Happy World Cup 2022! So, to sum up, Delta gets a four star for recent experiences and I don't feel like reviewing more than one airline page. If you're going to nitpick, there's plenty, but I was taken care of where it was important. There were pretty bad delays in Atlanta, but that's not anyone's fault. The other three flights were fine. I get what I pay for. Except for when it comes to Spirit, yikes. Before I go, I will mention also that they sometimes send you a text or email offering free bag check if it's going to be a full flight. NO way in heck I was doing that on the way with wedding stuff in my carry on, but on the way back sure, I let them do it, and had no issues. Normally, it costs to check a bag, of course. I like to not unless I'm headed overseas. See you soon Delta. p.s. Delta terminal makeover in LAX looks nice. Wow. First time I've ever been through LAX without one complaint. Unless you count the Dodger imagery. read more

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I wish I flew Delta more. I have no status and loyalty points with Delta, so I only fly them when they're the best option. They have some pretty good direct flight options to cities where my usual airlines are either too expensive or have a connection. I absolutely love the fact that you can use points to "upgrade" to comfort plus from normal coach (or whatever it's called these days). I'll probably never fly Delta enough to earn a free ticket (especially now that those are going up in the number of miles needed). I wish AA did that. Delta makes it easier. They DO serve alcohol which is a plus over some other airlines, although I think that's coming back soon to others. Their Snacks are not much to write home about, even in Comfort+. They could do a better job there. read more

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I traveled for work and had a flight delay. While some may give a low rating due to the flight delay, I am rating the service received. Everyone was great about keeping us informed and when we left, we also experienced the same in Atlanta. We ended up missing our connecting flight. ( lesson to me to never book a 30 minute connection in Atlanta). Delta provided hotel and food and we were safely on the next flight the following morning. Overall, Delta did great with customer service. read more

Our entire round trip was top-notch. Everything went smoothly, the communication from the cockpit was complete, and the service was impeccable. Delta is my preferred airline for these very reasons. read more

I had a flight from Barcelona to Orlando doing a stop in New York and because of a delay in the Barcelona flight with Delta I missed the flight of Orlando with Delta as well. It was a night mare how the treat us and I had upgraded seat, when they gave me the new ticket I lost my upgraded seat and the only thing that they know to say it was "I'm sorry" read more

I took a flight down to FL with the kids to visit relatives. The flight left on time and arrived on time, which is great. HOWEVER, with Delta Variant of COVID surging, I was concerned about Delta Airlines social distancing policies (or lack thereof). The flight was FULLY BOOKED. Forget 6 ft of separation, the seats are packed like sardines. The person next to me had the sniffles, which I pray is just allergies. Thankfully mask wearing is enforced. There is a sign at the boarding gate: "your aircraft has been sanitized and inspected" that is supposed to re-assure you, but I wonder what does that mean? Are they steam cleaning every seat and wiping down every surface? What is good but troubling at the same time is that they provide passengers with a packet of Purell...why is this necessary if the plane has been "sanitized and inspected" already? read more

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I flew with my family from MSP to MCO four days ago. While the flight was fine, the flight attendants were average, the worst part is their customer service. My daughter left her phone in the seat pocket in front of her. We even tracked it there. Yet their only option is to make a claim through their website. It took two days for them to send a generated email that they haven't found it. Sounds like they either haven't looked... or a delta worker took it. Very disappointed and will not recommend this airline. read more

on my 4 hour flight my mothers chair was broken. it fell apart. then on my next connecting flight the chargers wouldn't work. and we were sitting at our gate for a total of...50 minutes. please lock in read more

Why fly priority when your bags are the last to be put on the conveyer. It's stupid. Happens every time

I have always used united airlines, but I wanted to see if I can add something new to experience. Today is my first time using Delta. So far the experience I have with Delta airlines at MCO(Orlando international airport): Massive confusion with TSA pre check line. Smells like public bathroom at the gates once you get off the transit train. Not enough seats, ended up sitting on the floor while waiting for the plane, which is very uncomfortable Delayed departure time by 15 min so far. Nothing positive to say yet. Not too good for a first impression. Currently regretting that I scheduled to fly with delta for my next 2-3 business flights Update: moving up to 4 stars. The seats are more comfortable than United airlines. The inside of the plane is more up to date. I give the pilot 5 stars for his smooth the plane rides were. Even during turbulence I was at ease and I normally do not sleep through the plane rides but for the first time I did. read more

Absolutely RIDICULOUS delayed plane, delayed boarding. Finally boards and we sit on the runway for an hour. Missing scheduled business! Never Delta! read more

It's ridiculous how we paid so much money for first class and the ticket doesn't even come with a lounge access because the airplane doesn't come with delta one or whatever that is. I will never pay for delta flights read more

Gold didn't help me much today but I guess since there's no seat in front of me I shouldn't complain huh ‍. The lady's that work gate 74-78 are super classy and always extremely nice. It always pains me to see people get irate with them over minuscule issues. Come on travelers there just doing their job & dealing with u makes it worse. Don't be a Karen and show up super late and expect an upgrade read more

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I like to write my reviews in the order of when I used a business' services. If I write a review of a business out if order, its either one of two reasons: 1) Your business went above and beyond. You totally rocked it! 2) Your business terribly messed up and/or treated me horribly. In other words, you completely flopped! This review will be because of reason #2. Usually, my experiences with Delta are good. But every few trips, Delta messes up. The thing is, when they mess up, its a titanic bungle. This one was just as bad as my 2019 debacle with them on a vacation to Boston. So this was a business trip I had to Orlando to a conference. The flight over there was good. The conference was informative, the hotel divine and the nights were tons of fun at Universal Orlando. Its the flight back that went awry. My flight was for 5:00 pm going to Detroit. I had a connecting flight to Fort Wayne so I could then drive home. I saw the time creeping up... flight was delayed... well after it should have been departed. No announcements that flights were going to be delayed. No explanations. Nothing! We finally get on probably half an hour after we were supposed to have boarded. My in flight experience wasn't very good as my inflight entertainment screen wouldnt work... joy. When i landed i noticed i was most likley not going to make my connecting flight to Fort Wayne. I have seen other flights were the staff was cognizant of this. They would make arrangements to hold the next plane a little longer. Have someone from Delta outside to tell you how to more quickly reach the plane or if not possible make new flight arrangements there. The staff even tell the other passengers to let off those with connecting flights off first. Did any of this happen? No! Since i checked both bags I had, i try to get thru the crowd... all for some stupid blonde blue eyed Karen to stop me and give me a lecture about waiting my turn. When i explained hey i am going to miss my flight. She said it was my problem and that other people need to get somewhere too. The flight staff saw this... they did nothing. So i get off my plane and I run and i run and i run... i dont make it. So i have to find the area where u can get a new flight. The next flight isn't until 8:00 am the next morning. This has never happened to me and i ask the Delta employee, what about my bags. Oh they will be with u on the plane to take in the morning. I find out later this was a lie... they flew in earlier. I do find out something interesting from the delta employee though. The flight was delayed because a flight attendant was late?!?! Why couldnt they leave without her. Cant the other flight attendants pick up the slack? So i miss my next plane, but hers is held. Seems to me this airline inconvenienced me to convenience themselves. I get hotel accommodations from Delta all at the Wyndham Garden. I am told to go wait for the shuttle. 20 minute wait. The place is rated 1 1/2 stars on yelp. It is not the best hotel... but they put me up in it. Wonderful reviews too. I loved how check in has a hard glass/plastic barrier in between employees and people staying.... Totally makes you feel safe. Hotel looks like an old 70s hotel in between remodels. I had no extra clothes so I had to stick with what I had for the day. I order some food on Uber eats and lay on the bed and put on an old episode of Friends to try to relax and let go of my anger thru laugher. I catch the last five minutes of an episode... and the power goes out for the entire grid. I had no ac. I had no light. Do you know how difficult it is to eat in pitch dark? Or go to the bathroom? To make matters worse, I have severe sleep apnea... i didnt have my machine with me because it was in my bag. Not that it would have worked without power. Even with the length of this review there are not enough words to say how utterly Delta failed me. And of course I ask myself Why didn't they put me up in the Westin inside the airport. I bet they didnt lose power because the Airport always has power. So i start boarding the next day at 8 am. Utterly pissed and exhausted. I barely slept. I didn't get home until midday. Since i didn't have my laptop with me... thats a day of time off I lost. I would like to give Delta a standing ovation for another job well done! I know lots of people wish Yelp could allow someone to give 0 stars. You guys deserve into the negative category. read more

Delta Air Lines - They suck - Airlines Near Me - Orlando, Florida

Let me tell you delta never disappoints me. While in line to board I was talking to my daughter saying omg deltas famous for those cookies. The flight attendant heard me and offered me one just I was walking in. The flight was very smooth. What had me awake all the time there's this new thing where u can play games on the screen in front on you and also play against a family, friend or even someone on the plane. Had me playing for 2 hours until landing. One minor hiccup was one of my bags go left back in MCO, we made a claim around 7:30pm the very next day at 9am we received a called it's on the way to our house! By 9:30 it was delivered. Delta all the way. read more

Delta Air Lines - Airlines Near Me - Orlando, Florida

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My husband and I reserved our seats two months ago because we preferred two adjacent aisle seats for easy access to powder rooms. When we walked up to Delta's gate agent, we were handed new boarding papers. To our dismay, Delta reassigned us two MIDDLE seats in two Different rows. When we asked if they could change our seats back, we were told they could not do anything because they oversold the flight. Do not know why we were singled out to move when our traveling companions got to keep their seats. read more

This was probably one of the best travel experiences I have had in a while, as the timing couldn't have been better; since, my trip was not a happy one... Everyone that I encountered treated me with courtesy and were helpful and accommodating. The planes themselves were clean, and the entertainment system was more than adequate. I also thought that the Wi-Fi rates were very reasonable which allowed me to stay in touch, do some work, and even return an amazon order. The only disappointment was when I was chatting with an amazon agent and kept emphasizing that I am communicating from 33,000 feet in air. He never acted surprised... What gives... How many people chat with him from 33,000 feet in the air. Anyway, I digress... Delta even offered to check in my bag for free. On top of all that, the app was perfect and kept me updated. read more

I have been very happy with my trave experience with Delta airlines. They always give me a good seat and answer all my questions that I have. The flight attendants are really kind and thoughtful. The planes are also very clean! read more

Delta is always late lost my bags last year and continiously pushes back times absolutely ridiculous. If it was once or twice I wouldn't complain but it is seemingly everytime. This airline is unreliable and needs to refund all of their passengers for this inconvenience and zero disregard for customer service. Won't fly again and don't recommend wasting your money . I pay extra for sky priority and the line was just as long as the regular line. read more

My husband and I needed to book an unexpected weekend trip to see a friend the day after Christmas. It's one of the busiest travel days of the year so I was pleased that we were able to find a flight that worked into our schedule. Of course timing allowed Delta to put my wallet in a vise and apply maximum pressure and we had to endure the dreaded lay over in Atlanta but at least we were able to make the trip. They charge $30.00 per checked bag and $2.00 if you forget your headphones. We were offered drinks a couple of times and light snacks during the flight. Our flight boarded and took off on time. The flight attendants were cordial and the pilot was friendly. The plane was clean and our lay over gave us just enough time to quickly walk to to new gate. Overall it was a good experience. read more

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Is there any airline without issues? That really just thinks of their travelers? That lives to make the experience an EXPERIENCE? I don't think so anymore... delta is fine... they get you from place to place... their planes are generally ok... and from time to time you meet a few individuals that are seriously customer focused... however attitude is everything. I get it... it's a grind... flights, long days, dealing with grumpy travelers, bad weather, right connections, hopping from airport to airport... I'm sure I'd be on the not so happy side too. But traveling... for travelers sucks too! Rental cars, hotels, security lines, being away from family, meetings, hard days, tight travel dead lines, etc etc... What happened to the awe in flying? The wonder, the amazement, the joy? The customer? Now it is all just a grind... read more

My baggage was not loaded on my flight which landed on a Saturday night. I filed a baggage claim once I landed at my destination. I was told my luggage would be delivered within 24. The next day (Sunday) I received a call from the airport stating my luggage had arrived however I was no longer located in the city of the airport. Delta told me they would fly my luggage to my current city then have it delivered the next day (Monday). I called/chatted with delta on Monday, Tuesday and Wednesday. Each conversation or chat the representatives told me either my baggage would be delivered the next day, I should file a lost claim, my baggage was in customs (I never left the USA), or they were unable to verify where my baggage was located. In a last ditch effort to acquire my baggage I called, text and chatted with three different Delta representatives at the same time. When one agent told me to file a claim another agent said my luggage was at the airport, then another agent said they could not verify. After telling each agent I would not disconnect until my baggage location was verified...my luggage was magically located. Long story short I had to FORCE Delta to locate my baggage. Then I had to drive to the airport to pick up my baggage because at this point I did not trust Delta to delivere my baggage. I know I would have never received my baggage had I not taken drastic measures. Delta provided zero to terrible customer service. read more

More than 2 weeks back from our trip, my former employer is still reminding me to write a review. Be careful what you wish for... We had been excited to try DeltaOne - was really looking forward to it when we came back from Shanghai after a 15-day cruise out of HKG (we'd gone over in coach). Alas, the experience was definitely a two-star 'meh', and in my mind, quite a bit inferior to our experience on Hainan's Business Class that we experienced in 2017. The disappointment started with the lounge experience; the lounge they 'share' with a Chinese carrier at Pudong Airport was so bad: extreme crowds, which is diametrically the opposite of an exclusive experience you'd expect out of a lounge, cheap cheap drinks, food that you can't even get to... we left after 5 minutes without having partaken anything. Getting on board was better - now we're treated more like VIPs in our little pods. But we soon discovered that, the way these pods are situated and laid out, they are not comfortable at all. I'm not a big guy, nor am I claustrophobic, but it feels cramped sitting in the pod, or lying down. And the privacy of the sliding door is a joke, unless all your fellow passengers AND staff were dwarfs (or hobbits). My wife claims to not have slept a wink on our 14-hour trip; I got only a little more than that. They served a Prosecco or an inferior upon boarding, as evidenced by the need for resuscitation to get any air bubbles out of the drink. Only after we took off did they bring out the good stuff, and it was a crisp, sturdy Champagne that lasted well through the meal. If only the food was up to snuff as well. We chose the Greenland sea bass, which definitely isn't Chilean sea bass - tasted more like a bream. Worse, they lowered the sodium boom on it by dumping a cement-mixer worth of capers in the salsa. Is the esteemed chef unaware of how un-delicate capers are? The cheese plate was remarkably pedestrian. The mid-flight meal comprised just a plate of noodles sans fauna nor flora, with a bun! Other than the Champagne, the other wines were really not worthy of the "One" moniker of the cabin - mostly $15-$20 retail value (even if the Chateau Ste. Michelle H3 cab is a very good wine). Service was about a B to B+, with some FAs being more friendly and/or professional than others. There's no way they would compare to an Asian carrier of any stripe. The lounge experience at DTW was a little bit better, but it was still crowded by Sky Club standard for an early afternoon. By the time we were on our last leg, I was dead tired, but my wife told me we never really got any food in First - just slightly upgraded snacks. This would have been a 3-star rating, less one star for the value proposition. So based on this, we've already booked our November trip. We'll fly Singapore, one of the best, if not THE best, in the world, and we'll fly Premium economy, since the premium in price for their Business Class was astronomical. I have a sneaky feeling that trip will leave a better impression than this. read more

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Just another day of crappy service at Delta at MCO. My flight boards at 0430 but this clown act doesn't start check in until 0400. Just the perfect kind of customer treatment we've come to endure. So don't show up early like your supposed to and/or travel light. Just sad. read more

Delta Air Lines - There's quite a queue. Everyone knows to show an hour early and at MCO, even earlier. Well maybe I'm getting out of here today! - Airlines Near Me - Orlando, Florida

Stood in line for 15 minutes to check in my bags while being thankful I wasn't in another line that was not moving at all. The airport looked as if there was no pandemic except for the enforcement of masks but not social distancing. Right before being called th check my bags, a lady gave a Delta rep and mouthful of nonsense and the Delta rep was professional and calm about a complaint. I made sure I gave her minimal stress and even taped up my own cardboard lids, not asking for help or expecting her to tape up the covers for me. Overall, I am pleased with Delta at MCO and will continue to support Delta as a medallion member. read more

Delta Air Lines - Airlines Near Me - Orlando, Florida

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This is about my experience with Delta Airlines. I have to say the customer service I have received has been pretty good. So far, during this time of travel, there have been no delays or the run around from one gate to another. The comfort seats have been comfortable. read more

Delta Air Lines - Airlines Near Me - Orlando, Florida

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I fly Delta frequently, but it was a first for me in Orlando, and a first with the comfort seats. The flight from Orlando to New York went great without any hiccups. Actually, the flight landed back in NY earlier than anticipated. The comfort seats were worth the extra money because you're given some extra leg room and can have beer and wine during your flight. They have food options for purchase, but I didn't partake. Also, they provide snacks during the flight. I believe JetBlue provides better snacks, but Delta gets the job done as well. The only issue I encountered was the tv wasn't working--I informed the flight attendant and she immediately addressed the situation. As always, I was very happy with my experience flying back from Orlando. read more

Delta Air Lines - Airlines Near Me - Orlando, Florida

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This airline in my opinion has gone downhill horribly. I had by far the worst travel experience of my life yesterday with Delta. Not only did they change our gate number 7 times. But they delayed 4 times and were not giving any one info on what was happening. Because of this I was already in a panic mode. And to make it worse, one of the employees working (a man who I didn't get his name) sent me into a full blown panic attack and spiral before boarding. I told the employee that I was about to have a panic attack and he didn't care clearly about my well being before boarding. He literally forced me to rearrange my entire suitcase not even 2 minutes before walking down the corridor to board. I had specific things in places I didn't want checked because they could break. I voiced this to him and he did not give a single care. He was rude in his tone of voice and condescending toward me making me feel like a complete fool. I wish I took a picture or got his name because I would absolutely be sharing that here if I did. The other employees were laughing at me when I didn't understand what I was being asked to do. And I hope he sees this review knowing what it did to me my entire flight yesterday. I had a panic attack for nearly an hour after, absolutely sobbing in my seat. It was extremely uncomfortable and a truly horrible experience. I will be filing a formal complaint and warning people not to fly with them. I think Delta really should have more training and be well versed/more educated in mental health/illness and autism. Shame on you. That's all I gotta say. To that man that sent me in a full blown panic attack, you're the reason why people have issues flying. I'll never fly Delta again. Back to Jet Blue I go! I should have never switched. read more

Worst customer service I have ever seen. Chaos trying to board flights. Slow and incompetent . Never again.

I've been traveling with Delta for a while now and honestly it can be such a hit or a miss with them! I've seriously considered switching to United and the star alliance airlines after Delta switched to their new loyalty points, but being a creature of habit plus having the Delta credit card has meant that I have been more loyal to them, than not. Overall, their staff is pretty good about being customer service oriented. Plus I think their app is really superb and easy to navigate/ intuitive to use. On the negative side, they need to have better food in economy class and also some of their older planes need to be revamped to allow for watching TV / charging phones. I'll probably continue to use them as they have direct flights to my hometown and so that is also a major plus. Yelp 170/ 2018 read more

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I enjoy flying with Delta Airlines, and the Delta flights that depart out of MCO are always pleasant and efficient. Here is a quick summary of my experiences with Delta departing from MCO: - Ease of check-in....................5 stars - Friendliness at check-in.........5 stars - Friendliness on airplane.........5 stars - Comfort of seating.................3 stars - Cleanliness of airplane...........4 stars - Timeliness of flights...............5 stars - Frequent flyer program..........0 stars I have had several flights departing from MCO, to several different locations, on several different types of airplanes. The overall quality of the personnel that meet and greet the customers face-to-face is amazingly high, and I am always pleased with the level of friendliness and professionalism by the Delta team. In my opinion, the biggest drawback on flying with Delta is due to the recent changes that they have made with their frequent flyer program. Unfortunately, their new program makes it virtually impossible for me to attain any level of elite status, even with the number of flights I make each year. As a result, Delta is no longer my number one choice for flying due to this terrible decision that was made within the upper management team at Delta. In my opinion, it is a penny-pinching decision that ends up short changing most of their frequent flyer customers. Oh well, I will probably keep flying with Delta Airlines, but at a greatly reduced level, and I will frequently be choosing a different airline since several better options are available. read more

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