I'm going middle of the road here. Despite the numerous jokes and complaints about Spirit, I have yet to have a poor experience. Knock on wood. I may fly Spirit a few times per year because they offer direct flights to some of my regular destinations at competitive price points. My general experience includes a quick check-in and printing of my luggage tag at the kiosk and smooth luggage drop-off. Sometimes the line is very short and sometimes I have a short wait. I have received polite customer assistance at both the kiosk and the luggage drop-off. Astonishingly, most of my flights have had on-time departures and arrivals. A few times, I've even experienced early arrivals. The long and short of it is that I have had reasonably good experiences and will continue to use Spirit Airlines for as long as that remains to be the case. read more

Spirit Airlines - Airlines Near Me - Orlando, Florida

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Ticket counter attendant was courteous and polite. I observed her help a family who was late checking in for a flight. She worked quickly and expeditiously to assist them with trying to make the flight. When it was our turn at the counter, she also provided good customer service. She made sure she verified our information to include dates and destinations. read more

Spirit Airlines - Airlines Near Me - Orlando, Florida

Total disrespect from the female gate agent today. Is it my fault your airline caused a flight delay of 2.5 hours and you're asking me for a paper fucking boarding pass from Philly to MCO? Why you need that, I don't know or care. Just get me on my next flight so I can get the fuck out of shit hole Orlando. Asking me to calm down after you're exasperating the situation? Fuck you! The flight attendants were great. Let's see if this flight arrives on time... Otherwise, suck it, spirit! read more

Ive flown Spirit quite a lot over the last 2 years and have never had a bad experience. I book the first flight out and direct to Orlando from Rochester NY and try to get the last direct flight home. Never a problem. read more

Spirit Airlines - Airlines Near Me - Orlando, Florida

FRAUD! They do not let the passengers board and force them to buy return tickets from them. They say the tickets are fully refundable but then when you request a refund, they only give reservation credit! This is an obvious scam. I am surprised that the DOT does not do anything about it. read more

Spirit Airlines - Airlines Near Me - Orlando, Florida

A friend and I had gotten delayed on our flight to Newark from Orlando for two hours, then two and a half, and finally 3 hours before we thought of trying LGA. The agent was about to start boarding that flight and sent us over to the help service desk. With no line and incredible ease we were able to switch our flights right away and board directly after. Joel and I would love to thank the agents Camilo and Annette for their insane expertise, wonderful help, and spectacular attitudes. We will Continue to fly with them, not for the planes and comfort, but the price and the service. Thanks Spirit read more

Spirit Airlines - Airlines Near Me - Orlando, Florida

My experience with Spirit Airlines was one of the worst I've ever had. It was a complete chain of negligence, poor organization, and disrespect from the staff in Orlando. My wife, a friend, and I were flying from Boston to Houston with a connection in Orlando, all under one single reservation. The flight from Boston departed 45 minutes late, despite perfect weather and the aircraft already being at the gate. When we landed in Orlando, the plane sat on the runway for another 25 minutes, leaving us with almost no time for our connection. Even so, we ran and reached the gate within minutes, while passengers were still boarding. As soon as the supervisor saw us arriving, he closed the door right in front of us and said in a rude tone: "The flight is closed, nothing can be done." I explained that we were coming from their own delayed flight, on the same reservation, and he arrogantly repeated: "You need to be here two hours before." He completely ignored that Spirit was the reason we were late. The only polite employee was a young woman named Paola, who told us the flight was already full due to overbooking and that nothing could be done. When I told her I was recording, she called the supervisor, who came back only to tell us that we would get no hotel, no food, claiming the missed connection was "due to weather," which was absolutely false. When he realized I was recording him as well, he refused to assist my wife and me any further and sent us to "customer service," where we finally received boarding passes for the next day. In summary: * Unjustified delays * Zero responsibility for missed connections * Overbooked flights * Rude, arrogant, and unprofessional supervisor * False excuses to deny hotel and meal vouchers * No empathy, no accountability, no professionalism Spirit Airlines does not honor its commitments, does not respect its passengers, and its staff lacks basic customer service skills. I do not recommend this airline under any circumstances. read more

Worst flight ever. Delayed twice, then boarded the plane & had us sit for over an hour 1/2 with sick , coughing, crying kids everywhere. Zero help. read more

Our flight to PR was late about an hour, but both flights were amazing. A bit of turbulence, but nothing out of the ordinary. The staff was pretty good. Air flight price was the cheapest I found, but they charge for everything; your seat, your luggage, etc. read more

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Stop canceling flights for no reason and stop lying to customers for hours about delays before you cancel their flight Terrible service First flight on Spirit and will never fly it again and will tell anyone I know not to fly Spirit read more

My experience with Spirit Airlines was extremely frustrating. During the week of my trip, I received two messages asking if I wanted to sell my seat because the flight appeared to be overbooked. I declined. On the day of the trip, I received a message saying that my flight had been canceled and that the next available flight would only be the following day. I went to the Spirit counter at the airport to try to find a solution so I wouldn't lose an entire day of my trip. The agent said she would check what she could do, but instead printed my boarding pass with the original flight time and told me to go to the gate and try to board, giving the impression that the flight was still operating. I waited at the gate for quite some time believing the flight was still valid. Later I discovered the flight was actually delayed and that the information I received at the counter was incorrect, which caused me to waste time waiting without knowing what was really happening. I specifically chose and paid for this flight because it had a very short connection. However, when they finally rebooked me, they placed me on a flight with a much longer connection, without considering the itinerary I originally selected and paid for. As a result, I lost an entire day of my trip, a day of work, and my child missed school due to the unexpected travel changes. The lack of communication, incorrect information, and lack of support for passengers made this an extremely disappointing experience. read more

You can start with your staff attitude or fees...each are equally horrendous. I wasn't allowed to have a person check my bag and assist me with an additional carry on since you have to pay ASTRONOMICAL FEES for every single item you bring on the plane and the fees add up like you're flying FIRST CLASS...oh wait I didn't even get a drink and I paid for my seats, too?! WTH?! What didn't I get charged for BREATHING ON THE PLANE?!? I fly business class on American for less than this piece of crap plane that literally doesn't even have space for your carry on that you have to PAY FOR!! I wanted assistance and was met with such an attitude like I was a nuisance. Hello without my astronomical amount of money you'd be out a job!! Then without guidance and lame flow of where you drop your bags I needed further assistance and I wasn't rude I just asked where I needed to go. Then I get to the guy at bag drop...wow it was my lucky day with customer service...he was a peach...do I hand you my bag?? He just stood there like I should be the one to do his job! I think he barely said 3 words and none included anything polite. Never EVER AGAIN!! I fly American, United, Delta, Southwest...all have been cheaper and I can get a carry on and checked bag FREE and good snacks and a drink. No THANK YOU SPIRIT!!! Oh our traveler spent $160 checking in her bag last minute so they charged her each way!! INSANITY ROBBERY!! read more

A quick roundtrip from Tampa to New Orleans and back. Spirit lifted us Up Up and Away! A perfect trip. No issues. No delays. Silky smooth rides. Excellent Customer Service in the terminal and onboard. Thanks for the lift! read more

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Offer a cup of water for free! How pathetic - $200.00 for a one way ticket and was told I was one row behind the rows that get a free drink/snack, wouldn't even give water! Shame on you Spirit! Thanks for the cup of ice, good thing I wasn't choking! Thankful to the pilot for landing safe! read more

Spirit Airlines - Cup of ice, not allowed free water - Airlines Near Me - Orlando, Florida

Traveled to MKE, on Spirit Airlines today 5/30/24 . I was checked in by flight attendant Corrina, who displayed the most professional attitude toward the passengers and myself that I had to write this review. I'm sending her a shoutout for her service. Kudos to Spirit.employees. read more

Spirit Airlines - Spirit gate 5 - Airlines Near Me - Orlando, Florida

I have flown Spirit Airlines countless times and have never had an issue with them. Yes, you have to pay for your bags and honestly, any perceived savings is just that, a perceived savings. My trip this time was to Las Vegas, Nevada. I really had no issues. For my flight to Las Vegas, I was able to get a non-stop flight, but on the way home to Orlando, Florida, I had to deal with a layover in Houston, Texas. It was a bit under two hours, so it was not that huge of a deal. I know Spirit gets some negative comments about, but I never had an issue. Yes, they charge for bags and whatnot, but it is what it is. I have used Spirit for many trips and again, I had no issues on this trip, nor can I recall a time that I had any serious issue. Spirit has been around for awhile now and I believe that they are the fastest growing airline in the country. I would recommend Spirit as an airline. read more

Spirit Airlines - Airlines Near Me - Orlando, Florida

If transferring and not leaving the airport, then not too bad. If coming into the airport, then 50% possible disastrous experience. When you check in, they randomly choose you to see an agent. Then the lines for the agent are quite long. And if you're traveling internationally there is a high chance you have to fill out some immigration forms that aren't told to you until you get to the agent. The airline fails to put that in their confirmation email, which I think that can be helpful. The spirit airline terminal at the end in Gate 9 is quite chaotic. the bathrooms aren't clean, nowhere to seat, can't hear overhead, and every gates check in spills into the next boarding gate. Quite chaotic for sure. We transferred in Orlando where we didn't leave the airport and it was relatively smooth. just chaotic terminal. This time we left the airport to stay overnight and came back in and wasted 1 hour in a line for an agent since the machine randomly chose us to do so. It was an experience that would make me not consider transferring in this city again unfortunately. read more

Our return flight from Cancun was a giant cluster-fuck. We spent 6 hours on the tarmac while they failed to start one engine. We then waited for buses to take us back to the terminal, where we had to re-enter through TSA lines, retrieve our luggage, and go through customs again. We then formed a giant Congo line to go to the parking area to wait another hour for vans to take us to a hotel for the night. No explanation was given regarding a next day plane (because it didn't exist). Out of desperation, many booked on other airlines for the next day. We went to the Spirit counter the next day, to try to ask for a solution for our flight to Orlando. We ended up spending the day flying to Detroit in order to reach Orlando. If that doesn't make sense, well, neither does ever using Spitup airlines again read more

I would give negative stars if I could. This company does not care about people at all. I had to cancel a flight for a family emergency. Canceled less than 2 hours outside of their 24hour refund window, and they absolutely refused to refund, said I could only have a reservation credit that had to be used in the next year. Due to original family matters I was not going to be able to take any vacations soon, so I tried to transfer the credit to a family member but apparently that is not allowed either. And on top of all that, spirit stopped service to the airports near me. So I have absolutely no way to use the credit even if I could take vacation. and they don't care. They refused to give any form of resolution. If there are any lawyers out there who would like to help me sue them, I have record of one of their agents saying they could help me with transferring the credit, then we got disconnected and once I got through to a person again now they say it's absolutely not possible for them to do. I've wasted many hours of my life for this $1000 credit (I had booked 2 first class tickets) read more

They are the worst Airline EVER. i had to pay an additional $79 for a checked bag after I paid $75 for a carryon and personal item. I didn't have a personal item. My flight to Orlando was cancelled and it wasn't until I got to the airport that I was told this. The agent put me in another flight but checked my bag with the cancelled flight, once I arrived to my destination my checked bag was not there. They are disorganized and unprofessional especially in Orlando. at this point they need to restructure, get all new people and start over because they have failed miserably. I will never ride this airline or anyone in my immediate family. Pilots ate always late making you late to your connecting flight. It's a got dam circus. read more

My husband and I flew out of CLT to MCO (round trip) on Spirit Airlines. This was our first time flying with Spirit Airlines. My husband purchased Groupon's mystery getaway deal, and Spirit Airlines was the chosen airline. I had low to no expectations, but I am happy to report that I had a good experience. Both flights left and arrived on time. We were not hassled over our backpacks. Both crew seemed to be a bit more laid back than other airline crews (not as interactive and personal). Overall, my husband and I had a positive experience flying with Spirit Airlines. read more

Spirit Airlines - Airplane wing - Airlines Near Me - Orlando, Florida

I am deeply disappointed in how Spirit Airlines handled damage to my mother's walker during our travel over a year ago. Despite reporting the incident in the correct airport (Orlando, FL) and within the required timeframe, Spirit continues to claim no report was filed and keeps investigating the wrong airport entirely (Myrtle Beach, SC). This was not just any item, it was a medical mobility device essential to my mother's independence. It was dropped and damaged, and then having Spirit refuse accountability, has been frustrating and heartbreaking. Even after multiple correspondences, Spirit keeps hiding behind their "4-hour rule" and insists no claim was filed, which is simply false. We made the report right away at the correct location, yet the company refuses to pull the records from the correct station and keeps sending canned apologies that don't resolve anything. I expected better care for a passenger with special needs, and at minimum, I expected honesty and accountability. Sadly, Spirit has shown neither. I don't recommend them to anyone traveling with special needs or anyone who expects even a basic level of customer service when something goes wrong. Ms. B. James read more

Airline is an absolute joke.... my wife's flight got delayed to and from flordia and charged 80 dollars for a carry on. They'd be doing everyone a favor if they went out of business, I'm glad I've never had to experience this nightmare. read more

The check process was quick and swift. I got to check in with my phone. Once I was there, I printed my boarding pass just in case my phone died. I used the kiosks without any help since I was familiar with it. I did get greeted by the staff in a cheerful manner. Once on the plane, everything went smoothly with seating. Flight took off on time and landed early. I would say the spacing is a bit tight for anyone over 5'7. Also you have to pay for wifi now which was surprising. I have not flown with them in a few years. I didn't buy a seat ticket, so I sat all the way in 30f, and I was really nauseous . Sitting in the back was rough because it was louder for some reason. I would recommend you buy a seat in the middle. I will be flying again this week to ATL to get to Alabama. The pricing is convenient as well if you don't mind the cramp seating for 1 or 2 hours. read more

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PLEASE DON'T GO ON SPIRIT AIRLINES its very sloppy and they're manager Anais can be inconsiderate there was one stain on my moms passport, it was still able to scan , , and did not cover anything it was barely visible , and this lady had the nerve to still not let me and my ma to get on this mf plane just bc there is a slight stain that don't cover anything Im telling you pls dont and the flight was for punta cana like are you fr!! NEVER AGAIN read more

I feel like there is always something negative to say about Spirit. I guess my negative thing would have to start at their customer service. I was trying to use a voucher to book and of course it was my fault that I did not read the small print that the voucher does not work on taxes but only fares of $10 or more... Next was the small seats.. way too small for anyone's comfort. Can't forget the terminal appearance and option in LGA airport. Not big, no food options and the pizza place is overpriced af. Then I upgraded my seat at the counter, couldn't fit in my seat from how small it was, was then moved back to my original seat and they refused to refund me my $13 for the seat.. poor poor poor service.. read more

Spirit airline is THE WORST airline to fly from Orlando! There was an agent screaming updates at the top of her lungs and snapping at passengers who are confused by her loud abusive tone and the massive lines and delays. There was a second agent who was the supervisor, also yelling at passengers to "get over here" if you're on the flight to Newark NJ (where is the professionalism?). Although the entrance to the Spirit Airline kiosk is at the first door to terminal B, the bag drop line is literally extending to the end of the terminal past the United and American Airline checkin kiosk almost to the end of terminal B; I have never seen anything like this! I waited on this never ending baggage drop line for two hours and 35 minutes! There were cancellations and gate changes that customers were only informed of when they arrive at the airport. Thank goodness my flight was delayed twice and we had two gate changes because even with TSA pre check the two hour and 35 minute wait to drop my bag was cutting it close, so we were pulled to the front of the bag drop line and just barely made our flight! My advice to everyone traveling on Spirit is to pay the extra money and fly another airline from Orlando, because it's clear that Spirit has no regulars for its passengers. My Spirit experience was AWFUL!!! read more

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I paid $41 for a trip to Orlando Florida. There is nothing cheaper than that. So i wouldn't expect first class seats, first class service, etc. The plane was just a plane, and the seat was bare down seat. No tv screen, no fancy tray, no free snacks nor drinks, nothing. As expected. All i did was get in and get out, and get my business done. Done I would gladly fly again with Spirits, not bad and you pay for what you get for :) read more

Spirit airlines stinks. We were flying to Philadelphia from Detroit and they rerouted our flight to Orlando which was delayed. Then, once we got to Orlando they delayed our flight to Philadelphia by 2 1/2 hours. Don't recommend. read more

My pregnant wife, me and my 20 month old daughter try to fly from Orlando to Bogota. We arrived at the Airport on time and went to the self check in counter. There we could not check in because of my daughter. So we got redirected to the counter where we waited in line. We were second in line before they stopped the line to check in people for different flights with a last call (Costa Rica). We still had enough time so we waited. Once we got to the counter, they told us it is to late and we won't be able to fly. According to the Supervisor we did not reacted to the last call for Bogota, which never was announced. My parents in law stood with us in line and also never heard a last call for Bogota. We told them we heard Costa Rica but never Bogota. Their answer was that if we heard Costa Rica, the call for Bogota was much earlier. Weird because we heard Costa Rica and still had 50min until boarding. Spirit policy is that they make the last call 40 min prior to boarding. So they must have made their last call way to early and not at the correct time. They rebooked us for a flight the next day. But we wanted to fly out that day because we already drove 2 hours to the airport and have people waiting for us in Bogota. So we asked if we can get a full refund if we look for other airlines to fly out that day. The supervisor confirmed the refund. I have it on recording. Here is the link: https://home.mycloud.com/action/share/d4b98332-7e19-4540-af0e-9202bda217fa So we booked a different airline and canceled the rebooked flight for Spirit for the next day. They never wanted to give me a printed confirmation of that cancelation. They said I have to trust their word. Please never trust them. They are liars. We never got the refund and they actually saying we were a No Show. Well we have enough proof that we where there on time and the audio of the supervisor confirming the refund. Please don't choose them and don't believe them even when they tell you so. Get in in writing. But not even then I believe you will get anything. I have the recording and costumer support doesn't want to refund us. read more

Check in fairly easy new system, no I didn't know this isn't my airline. Get to the gate pretty fast, and people consolidate your personal items, please. A few people were left behind for their vacation in Montego Bay. They tossed bags and ran to recheck to catch the next available. The gate area is dirty with trash even with garbage cans within feet . Located a clean seat, meaning no leftover cups or chips bags across from my gate. Hopefully, there will be no delays like last time. Now I have to prepare for my folding chair of a seat, I'm just glad the flight 1 hour 30 minutes. Did I complain about comings? Yes. But overall, 3 stars for easy check-in and gate find. read more

The likelihood of me flying Spirit again is extremely low. Low fares and great deals my aunt Fanny. We get to the check in area and are told we can self tag our bags. Ok. Do that and end up having to STILL stand in the long line winding its way through the area. Get to the front of the line and the guy says that we can't board the plane yet because everyone has to be there in order for them to take the 2 carryons, even though the other 2 members of our party didn't bring carryons or luggage. What?!!! So we had to get out of line, get them, get back in line, only to get back to the front and a different spirit employee be like the other guy is wrong, you could have checked your bag. No. Kidding. We almost missed our flight thanks to this nonsense. What's the point of pre tagging and everything if it's then not even used. Ridiculous. read more

I wish I could leave a 0. The website crashed and still charged my card for a flight even though an error message stated it couldn't book it. to the find out a day later it charged my card. Called the customer service and they said they could cancel it if I paid an extra 99$. The first representative was rude, unsympathetic, and very unhelpful. Asked to talk to the supervisor was able to get someone who could help. I will never use this company to fly again and will never recommend it to anyone. I'd rather drive hours than fly with them. read more

I would leave 0 stars if that was an option. My flight home to Philly was cancelled due to "weather" even though no other flights there were cancelled and it's currently 48 degrees, slightly cloudy and only 3mph winds. When presented with rebooking options the only next available flight was Sunday, three days from my original flight and the funny part is that it's supposed to snow on Sunday so I'm sure that flight will be cancelled due to weather as well.... Because the flights cancelled due to weather they provide no accommodations or vouchers for rooming even though the next flight that was offered was three days from my original flight LOL. Additionally, I asked about flying into a different local airport upon which I was told that was fully booked. Funny because I was able to book that exact flight separately via their app AND that same rebooked flight I was denied was offered to numerous other guests after the fact. Seeing that it was an option to their flyers and not us, I was trying to see if I could be reimbursed the difference between my canceled flight and new flight. I've talked to 6 different agents now and every single one has been unable to assist. Extremely disappointed with the customer service and the unfair treatment. Also they totally only cancelled the flight because it wasn't full and blaming it on weather so they wouldn't have to provide accommodations to flyers is actually criminal. If it's the weather then why are there still flights currently and this evening to the area and surrounding airports as well and why not just delay the flight. I wasn't asking for special treatment, just a refund for the flight I was forced to put up for when other guest were accommodated differently and free of charge. No wonder why this airline has claimed bankruptcy twice, honestly it should happen again..... read more

Bad customer service spirit nk1174 all those agents were bad and they were just trying to make people pay extra.

TSA agents treat you like garbage. Would never fly spirit through here (or anywhere actually- but Orlando was awful). Was only flown spirit because a friend booked the flight. I'm disgusted by his behavior and beyond rude. Would never fly spirit again. Get what you pay for I guess ! read more

I've had both decent and bad experiences with Spirit Airlines. On this day, my experience was one of the worst. I'd flown from Miami to Orlando after paying for checked bags at the time I'd booked my flight, but after arriving to MIA and seeing the insanely long lines to check bags, decided I needed to pay extra for a carryon or I'd never make my flight. All but 2 of the kiosks at the Miami airport were broken and those 2 timed out before accepting my payment. I was then yelled at by the check-in agent there, then accused by the gate agent of not paying for my bags (luckily I had printed copies of my receipts to prove otherwise). When I got home, I found I was ultimately double charged by the broken kiosks, which Spirit refused to refund me for - I had to issue a dispute with my bank to have that made right. Here at Orlando airport, they changed the gate for our departing flight without making an announcement at the previously scheduled gate so there was lots of confusion. Once we got to the new departure gate, the incoming flight with our plane was late arriving so our flight had the departure time pushed back, then one of the flight attendants who was required for us to take off was late arriving. In all, our flight from Orlando was more than 45 minutes late departing. When we arrived at our destination, the people waiting for the plane we'd arrived on were going to take off late as well! It seems that Spirit runs an OK operation if everything works out as it should and everything runs on time, but if a weather event happens or incoming planes or staff are running late, it's like a series of dominoes where lots of future flights and departures are negatively impacted. I once heard a radio interview where the head of Spirit Airlines commented in a non-chalant manner that Spirit has the highest amount of customer complaints and lowest ratings of any of the better-known airlines, while at the same time they have some of the highest profit margins. That's really not something to be proud of. read more

Seats could have video and could lean back water could be free I'll bring my own cup! They charge for everything You would be better off flying Delta or American Worse part --- I bought an express line at security and got thrown in with everyone else because of the damn sniff dogs I feel bad for their staff having to explain the insane policies to a full plane of irritated passengers read more

The flight itself was a fantastic experience with a great crew and landing on time. The problems I have with this airline (and this is the 3rd time now) is in its support staff. I am not sure whether it is a training issue or a hiring issue but this airline has some of the worst customer service people in the airline industry. On a this past flight, my bag came out missing a wheel. I went to bag claim services and the woman told me I could only file a claim online and handed me a card with a QR Code. When I attempted to file the claim online, I got a prompt that they were unable to do so. When I get through to a Customer Service person, she tells me they can only handle baggage claims at the airport, about an hour drive from my house!!! So...do I risk the drive and three hours in order to get (possibly) reimburst or do I just never fly Spirit again? read more

Spirit Airlines - Airlines Near Me - Orlando, Florida

This is the worst Airline i have ever been on. After more then 10 years without flying. I bought a ticket to NY. from Fl to NY everything was great. when i came to la guardia airport on wed at 5:30 to leave at 7:56pm was informed that the flight was delayed and i would get to FL at 1AM. My email showed that the flight was canceled without telling me. i went to get a transfered to today Thursday at 8:42 to go to North Carolina and then to FL. Be ware don't take Spirit it's bad. The customer service is bad. Spirit's employees need to go to customer service training. They are so rude. They over charge and they cancel without any warning. Do not use Spirit as they are the worse Airline ever. read more