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    American Airlines

    1.6 (49 reviews)

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    I wish I could give this shitty airline a zero. I've waited since 8:40 am to 5:35 pm to get on the plane. They have lied over and over again about the departure time and the staff doesn't seem to care about the shitty job they're doing I hate everything about this airline.

    This image is the truth! Several delays! Poor Customer Service!
    Elliott S.

    @AmericanAirlines This not a good airline at all! I have been here since 7am for a flight from Memphis to Cincinnati with a stop in NC. The first problem was a gas leak on the first plane. So the airline change the flight to leave @4pm with out announcing anything to passengers. Then they canceled the entire flight for the next morning @7am without announcing anything. I was able to get a flight to NY to get to Cincinnati but now the flight is still late from leaving Memphis. They placed everyone in their seats and with thru the protocol. And then the pilot says there was a change that we will have to sit on the runway for another 45mins-hour before we depart to NY. I will probably miss my connecting flight now and have to wait again to get another flight to Cincinnati. Major issues with the plugs on the plane. No Wi-Fi!! My tray let's down but it it broken. I am not able to even put my laptop or snacks & drink on it without it falling over. Seat are dirty. Major updates needs to be done within this airline and it customer service. FYI full flight!! #inerdarefund #Freeflight #freehotel #badservice #americanairlines #trainyour #staff

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    11 years ago

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    13 years ago

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    10 years ago

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    9 years ago

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    Page 2 of 2

    Ask the Community - American Airlines

    Review Highlights - American Airlines

    I was upgraded to first class flying from MEM to CLT but then got delayed at Charlotte going to London Heathrow.

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    Southwest Airlines - So many FedEx planes

    Southwest Airlines

    2.2(24 reviews)
    0.0 mi

    We appreciate that they have many options for flying into and out of Memphis on Southwest Airlines…read more This review is for the excellent gate agent experience that we received from Rebecca at Southwest Gate 5 on Sunday 6/28/26 at approximately 4p. Rebecca was on a break and the gate agent that was covering her break did not know fully how to handle passenger requests and transactions. The other gate agent indicated that we would be able to be assisted with things once Rebecca returns from her break. Many of us got out of line and waited until we saw a female gate agent come to the gate counter. We all assumed that this was "Rebecca". We are so grateful that it was Rebecca. She took care of a customer family who had a stroller and car seat with their babies within 2 mins. She also helped us change our seating assignments as Southwest Card Holders, within 1 minute. She then kept helping others behind us in line and she is awesome. Rebecca at Memphis Intl Airport Southwest Terminal is an excellent employee. She had wonderful customer service, great and efficient transactions, and is very very reliable to passengers. Please recognize and appreciate Rebecca!

    The good is the agents and the folks who take care of personal medical equipment (wheelchairs,…read morescooters). The BAD...their new seating policy! What a mess and really a "rip-off". We were 40 mins late leaving SA due to boarding issues(oversized baggage that passengers were determined to fit in overhead compartments and helping a paralyzed individual, which due to the new seating policy the crew finally figured out that if she was in the aisle seat and could not get up to let the window and middle passengers in they needed to get those passengers on board‍). Why don't they have a section in their SOP for issues as such and why don't they have a box at the ticket area and/or gate area to make passengers use it to make sure the carry on luggage will fit???? So simple of a concept. Now we are leaving Memphis and again late due to carry-on luggage. Running 15+ mins late now.

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    Southwest Airlines
    Southwest Airlines
    Southwest Airlines - Long line at baggage and ticket counter 4am, no agent present, flight 5:40am. American Airlines next to this had 4 agents, no lines.

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    Long line at baggage and ticket counter 4am, no agent present, flight 5:40am. American Airlines next to this had 4 agents, no lines.

    Memphis International Airport - MEM - Gate 7 - Children's Play Area

    Memphis International Airport - MEM

    3.0(628 reviews)
    0.2 mi

    The airport itself was pretty neat and clean. Had no issues navigating when I deplaned. However,…read morethe trek to my rental had me singing an oldie but goodie. "I would walk 500 hundred miles and I would walk 500 hundred more." Wow, I think it was almost half a mile to get there. Friendly CSR's made up for it though. Just walk across and take the elevator up then walk down the stairs and across then down thru the tunnel then take the fork in the road. Then once you finish with the paperwork, go up the escalator towards the mountains to get to your actual rental.

    There are nice things about having an international airport in a major U.S. City. One of the great…read morethings is that you can fly anywhere around the world within reason right out of your hometown. Also, there are opportunities for you to see very cool Art pieces on your way in and out out of the city. There are a lot of Art pieces displayed through out this airport. I believe that there is new construction because it does look a lot different from pictures that I saw when others visited here. They've done a great job with keeping it fresh clean and culturally relevant. Also, the bathrooms our very updated and new. At least in the terminal we were in near gate five. They have around the clock bathroom attendance, making sure that the supplies are in Check as well as that it is clean. Unfortunately, when we arrived, we rented a vehicle and had a horrible experience. The rental car company will be reviewed separately as it is not a part of the negative experience. The rental car center is about 1/2 mile away from the terminal. THERE IS NO RENTAL CAR SHUTTLE OPERATING. You will need to get your baggage, and then walk all the way to the rental car center in the outside heat. When we arrived, it was about 98 degrees outside and it was absolutely humid and hot. That walk to the rental car center was HORRIBLE. On the way back, after dropping off the rental car, it was 90 degrees. We took the 0.6 mile trek back in to the terminal from the rental car center. It was horrible as well. The highlight of this trip was not only the horrible long walk, but the TSA taking 22 minutes to screen my husband's backpack. The kid was searching forever and ever for some item even though we told him what we thought it was. Anyway, he found it and it was basically an enforcement challenge coin. We feel safer knowing that he's checking everything but the wait was ridiculous. And....WE ARE TSA PRECHECK so it was interesting because we BOTH got flagged to secondary processing. I did have an unopened water bottle in one of my bags, so that was totally on me.

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    Memphis International Airport - MEM
    Memphis International Airport - MEM - Restaurant on concourse

    Restaurant on concourse

    Memphis International Airport - MEM - Interesting fountan

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    American Airlines - airlines - Updated July 2026

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