Absolutely love AA... Don't always have the best experience, but I do fly weekly and have flown nearly all domestic (and many int'l) brands throughout my many years and AA overall is my selection. Quite tired of all the negative reviews, mostly from inexperience, non-business travels who are very inflexible and/or have no clue how to schedule connecting flights or ow to properly pack or what to expect when utilizing air travel, which are 99% of the 1 or 2 star reviews for most any airline, especially the extremely large ones like AA. My experience isn't inline with these negative reviews and I use AA weekly. 95% of the experience is very positive, mostly ontime, comfy, and professional. Highly recommend AA! read more

American Airlines - Airlines Near Me - Newark, New Jersey

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American Airlines Newark check-in staff this morning around 4:15 AM were extremely rude and unprofessional. The entire customer service experience was nasty from the beginning. What really bothered me was seeing a Spanish-speaking passenger struggle because he didn't speak much English, and the staff showed little patience or professionalism. It honestly came across as dismissive and discriminatory instead of helpful. To make matters worse, the flight attendants were not pleasant either and carried attitude throughout the flight. I'm currently connecting in Dallas and hoping the next flight experience is completely different because so far this has been unacceptable customer service. Do better, American Airlines. Side note I wish I could give zero stars. read more

Food was amazing!! Weird for airplane food lol.I was allowed drinks and staff was very kind. The bathroom was hard to find but I found it and it was clean n accessible the plane was very accessible as well for flight was perfect. read more

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By far the worst airline and I will NEVER fly AA again! Not only is the inflight service is unacceptable. The airline shipped my luggage to Chicago instead of Newark and I am still waiting for my luggage going on the 3rd day now! Can't get a hold of the people that handle this, I'm getting tossed around to reps that can help somewhat but getting nowhere! The delivery service used doesn't communicate with AA and so the information isn't even up to date and this is getting extremely frustrating!!! I WILL NEVER FLY AMERICAN AGAIN!! read more

I booked a hotel in Jersey City, NJ through American Airlines using my AA miles for a one-night stay for myself, my pregnant wife, my 3-year-old son, and my elderly mother. I received a confirmation email, so I trusted the reservation was solid. But when we arrived at the hotel around 7:30 PM, we were told our reservation had been cancelled. I immediately called AA customer service -- and spent over an hour on hold while they tried to "figure out" what happened. After wasting nearly two hours on the phone, I was told they still didn't have a solution. No call-back. No backup plan. No help. We were left stranded in the city at night, with no place to stay. This wasn't just inconvenient -- it was unsafe and utterly disgraceful. My family had to leave the hotel late at night and scramble for other options on our own. For an airline that claims to value its customers, this is a new low. No communication. No accountability. No empathy. Shame on American Airlines for such an appalling lapse in service. I will never trust them again with my miles, my time, or my family's safety. read more

No surprise, 30 minutes later still no bag!!! Here I wait at the mercy of the airline for my bags so that I can get home. This is just ridiculous! read more

American Airlines - Airlines Near Me - Newark, New Jersey

BOTTOM OF THE BARREL!!! Trying to get to Chile to visit my father in the hospital. American Airlines cancelled my flight and gave me no satisfactory solutions. Meaning no more flights on that day, in fact no flights the next day. Made me wait 2 days for another flight and CANCELLED AGAIN!!! Offering me the only other flight with 2 connections and 15 hours worth of layovers did I mention I'm traveling with 2 small children. Screw you American Airlines! Never again!! read more

4-21-22 and 4-23-22 Flew MIA to EWR and returned two days later EWR to MIA American is my preferred airline. The choices for me this trip was Spirit from FLL 10 minutes from my house or American from MIA 1 hour away. Last minute flight so going window seat back of plane more people than should legally be allowed. Yes mask mandate is over but I left mine on so I wouldn't have to smell the passenger next to me. Also love the new snack instead of the biscoff cookies which I am sick of a nice nut mix which included pecans. Returning left late as we were waiting on a crew member but surprisingly enough landed half hour early in MIA. That flight there was only 70 something passengers so I got my own row to sleep. Thank you American for being a constant that I can count on. read more

American Airlines - Airlines Near Me - Newark, New Jersey

I have traveled with US Airways / American for 30years. American has been my airline of choice for all my flights. I have little issues with them and they are typically on time. The captain and crew have been so courteous. That said, my experience in the airports I travel through h be been the complete opposite. I don't believe this is for all of them but I could easily say 75% of the gate agents are rude, inpatient, and simply do not want to give bothered. The worst one was recently when flying through Dallas Fort Worth. This gate agent at DFW on Wednesday afternoon August 11, 2021 a flight going to CLT was the worst individual I have ever encountered. I was not the only one either. An American Airlibes employee was treated just as poorly as I was and HE WORKS FOR THE SAME COMPANY. Another nice gentleman behind me asked about whether or not he cleared the wait list as he was the first one on the list. This guy is an executive platinum member with American. This gate agent said he we oukd have to wait like everyone else and she was working the list. Mind you the other gate agent who was also there was courteous to everyone. A gentleman came up to her ... Same question about clearing the wait list. Guess what...he got a confirmed seat immediately. What? Come to find out there were 30 open seats. So the #1 person on the list with a ton of miles with American was treated this way, I was treated the same, and her own colleague, do you think this person should be in this position? I don't. She should be happy she has a job. Maybe she is working alot but I can tell you as a nurse myself working 6 days a week she has NO idea. American I only hope you evaluate this gate agent. She should not represent your brand. read more

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Return from traveling around Europe. Stopped off in Newark international Airport. I visited family for a few days then flew out. I'll be straight up front my wife & I were treated like trash. When I asked I was told that I needed to just go stand over there, so the employees could continue to talk about their personal lives. I was told repeatedly when asking American Airlines personnel for assistance which was on our tickets to be quite. My wife was in tears trying to board the plane from a injury days prior. Just received the results, torn meniscus and ACL. We will never fly American Airlines in or out of that Racist Airport !!! We are both disabled white Senior citizens ! read more

The absolute worst airlines on the planet. Delays , rude and unavailable . Sat on the plane for 3 plus hours and they didn't even offer water ? 7 hours wait on the phone, the app doesn't work and unwilling to help on every level . As a 1K world traveler , I've tried them all and without question, they are at the bottom . read more

We really lucked out that Darling was our customer service representative because she was extremely helpful and very considerate. The four stars are pretty much only for her. read more

Traveling from Newark, NJ to Phoenix Arizona via American Airlines was easy. It was a full flight but lines moved quickly and efficiently. I like that they had assigned seats so being next to last to board didn't matter to me. The staff was very nice and accommodating. One thing I would have liked is them letting us know an area we were in. We traveled over some really interesting looking places and I would have loved to know where. I also took a star away because there was NO WIFI for the entire 5 hour flight. I had my book with me so I didn't mind but my 15 year old daughter was a bit lost lol. Other than that easy, worry free flight. read more

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American Airlines never notified their customers about the flights being canceled. They were over 300 people standing in the lobby waiting to be served. They had five people at customer service four of the individuals left. There's only one person working at the desk. We have the elderly that's on a cane and we have babies here who are restless and we have no service. Our flights are cancel. We can't get any help. Customer service is not helping us and management refused to come and help us. We demanded management three times and management never came to assist American Airlines. Don't care about their customers American Airlines only once money and once they get the customers money, they no longer care about the customer itself. Do not fly American Airlines read more

My daughter had the worst experience with American. Flight was canceled, understood. Stuff happens. It was then canceled 4 more times, until they transferred her to jfk. Flight was delayed 3 more times. So she was just about to board and boarding was stopped because they couldn't find the 1st officer for 1/2 hour. People who work for American were laughing at people and very rude. Now it gets better. They asked her if she wanted to check her bag for free. She agreed but the problem was that her bag was on another plane. Waiting on the carrousel for 2 hours until she found out her bag was lost. Then the only way to reach her final destination was that she had rent a car and drive for 2 hours. Long story short it was the worst travel day of her life and I urge people never to fly American!!!! Very rude people at Newark, jfk, and Phoenix. read more

Never had a problem with American Airlines at the EWR airport in New Jersey. Customer service is always friendly and helpful. Never a line to check bags. I've had nothing but a great experience with American Airlines! read more

American Airlines, Bought a $2100 ticket in a desperate attempt to see my suddenly dying mother. I cancelled the flight within the hour as she had passed. Your agent promised a refund, but now I'm being denied. Is this how you treat grieving customers? #Heartless #NoCompassion read more

Worst airline I've ever flown. Dirty planes and god awful Customer Service. I used to fly 100,000 miles for business and told my corporate travel agent to avoid them at all costs. read more

Now that we're essentially grounded, I have to say service on American Airlines has never been better. No flights and no passengers guarantee ample legroom and an automatic score on an upgrade. And gee whiz, no more surly malcontents behind the counter barking boarding instructions in German. And I just know they're going to use their bailout windfall to improve service, vanquish fees and mandate smiles all around. I just know it. Have a swell day. read more

Hellllll no. Don't take this airline from Newark. Security line is around the terminal, then they don't even tell you that you can go into the other empty security line and take a shuttle. I'm sure people missed their flight over the poor logistics management at TSA. Also, everyone is sooo so rude. You can tell they're all miserable. Just a bad experience all the way around. read more

Great customer service!!! Would definitely recommend them."   Aug 21, 2021 LouiseBelleMead (14 reviews) Belle Mead, NJ I booked non-refundable tickets with American for travel to attend a Memorial service. Subsequently, the venue changed the date to outside my flight timeframe so I cancelled my flights. I called American and explained the situation. THEY GAVE ME A FULL REFUND!!! Bottom Line: I highly recommend American Airlines for excellent customer service. read more

On July 17th my return flight to Phoenix was cancelled. First they delayed the fight 6 times and then cancelled it. When I approached the agent at the gate, I asked her the reason why it was cancelled, she had no response to give me. I asked if they were providing food and or hotel vouchers, she said no. I asked her when the next flight I can be rebooked on, she proceeded to tell me all flights were booked on Thursday out if all 3 tristate airports. The soonest was Friday at 7:00 am. She rebooked my flight for Friday. Initially I had paid for my seat on my flight, when I checked in I had to pay another $42 for a seat, which I should've had to do. I contacted customer relations via email multiple times and have gotten nowhere with them. I want to be compensated first the Ubers incurred because of the inconvenience they put me thru. I cannot speak to a human being since there is no phone number to call customer relations. Poor customer service and no one cares. I've traveled other airlines and they do right by their customers. Awful experience! read more

If I could give them zero stars I would. I took a flight with American and it was a terrible experience. The past two days I have been trying to talk to customer service about a voucher I received and they are not honoring it. The customer staff are rude, ignorant, and unwilling to work with customers. They have said if I have a compliant to email the support staff because they don't take calls but it could take up to 3 weeks to resolve the issue. I will never be flying American again and were cancelling my boyfriends credit card with them. read more

If I could give NO STATS, I would. Never on time. Always rebooking and rescheduling because no one inspects the plane. Last time first flight of the day and plane needed a battery. Today we flew halfway (1hr) to our destination (that was 2hrs away.). Crew detected "toxic fumes" and instead of flying the hour forward to the destination, we flew an hour back to where we came from. All flights for everyone on the plane rescheduled. I was supposed to arrive in Gainesville FL at 2p but ended up getting in after 11pm and completely missing my job interview bc that was the soonest they could do... it wasn't good enough. American is the worst airline. Completely unreliable. I will not book another flight with American again. read more

July (first few days of the month) 2019 - Booked roundtrip flights from Bogota to Miami to Milan for May 2020. March 2020 - Free exchange - modified flights to October (as listed above). May 21, 2020 - Viewed flight information online - listed roundtrip to Miami only (NO communication from them that flights were modified). Called and did free exchange.  Roundtrip flights from Bogota to Miami to London to Milan. June (I called early June) - Canceled flights and received free credit tor future travel.  I knew if we waiting until early July, we could get tickets for May 2021. July 2 -  Spoke to American Air and changed flights to May 2021. Booked roundtrip flights from Bogota to Miami to Milan. No cost to modify flights.  Also gave us $400 travel vouchers for future flights - we received emails for the updated tickets and the vouchers. July 5 -  Viewed flight information - listed us flying from Bogota to  Miami to JFK to Milan.  In JFK, gave us 24 minutes to make the connecting flight to Milan.  The return showed Milan to JFK to Miami.  In Miami, we would have to stay overnight and fly back the next evening (NO communication from them that flights were modified).   Called American Air (very early in the morning) and canceled tickets.  Getting full refund (for the tickets). Booked roundtrip flights on Lufthansa from Bogota to Frankfurt to Milan. read more

American Airlines in Newark was pretty decent, but I wish I could say the same for the one in Dallas, the customer service is always empty they don't take care of you, they don't even give you assistance for any rebooting or even luggage. We were a family of five travelling from Dallas to Washington, we had nine bags but as you Amy know there was a tornado the day we travelled they cancelled the flight before we were supposed to travel and after we checked in our luggage, it may be reasonable to just give back our luggage right well not for them because they argued that they already put it on a nother flight, but they refused to put us on that flight! And here by quote why one of the check in customer services said to us "Even if I WANTED TO HELP YOU you guys are 5 people and that si too much for me, my shift is over ". What do you think about this comment from her. So I want to say that there are only a few people who are respectful and kind at American but I really recommend to not use them and go with united instead. Thank you for reading. read more

Ridiculous to pay $568 for a domestic ticket and then be asked to pay an additional $12 more to "choose" my seat - even if its back row middle. Paying to choose from available seats just shows that AA still nickels & dimes their customers every chance they get. It's not a transparent, honest way to do business. American Airlines does not demonstrate integrity with customer pricing, which is probably the case in every area of their business, including customer safety. read more

Real revue, from a real customer, based on the experience flying from Newark to Paris connecting in Chicago. Do not, under any circumstances fly American. No matter how little you pay for the ticket! read more

Garbage. First class felt like coach and coach felt like trash. Delays after delays. 15$ vouchers for a hotel when our Costa Rican flight got diverted to Miami. Definitely staying far away from AA. better service on JetBlue or United. read more

this air line treats passengers like we owe them something. i wasn't even aloud to bring my carrion because they aloud other passengers two carrion bags. I let the stewardess know that my carrion bag had ripped and that I was concerned with checking it. I asked if they could give me tape to tape tape up the bag i was scalded and snapped at that it wasn't their responsibility, I was made to sign a form so if my clothing was lost it was my own fault really nice read more

They just switched my flight from departing at 6am we are all loaded to departing at 7am I have work today and now Im going to be late Im glad I can count on them read more

One particular lady we won't mention her name is a witch to say the least. Not only is my flight initially delayed it ends up being cancelled. The customer service I experience at this counter was beyond horrible. She made no concerned effort to diligently do what she was hired for. The level of attitude I experienced from her was unexplainable. Sorry dear but it isn't you that was stranded by an airline of choice and told to deal with it, there is nothing we will do for you. @americanairline you have failed! Immensely! #aa #americanajrline should review policy. Such a disappointing experience. read more

American Airlines - Supposed bad weather - Airlines Near Me - Newark, New Jersey

Used AA to go to Paris last night; based on the next few days, my review and star rating may change. On Flight Service - my flight had extremes; either super friendly or super rude flight attendants, we were delayed for 2 hours and couldn't leave the aircraft so the crew offered us all granola bars and bottles of water. Food - had the chicken entree (w peas, mashed potatoes, crackers, Gruyere cheese, cinnamon'n'sugar cookie, and salad) and it wasn't too bad; my last meal on Earth wouldn't be this, but it does the trick while travelling. Post-Flight I'm visiting my parental unit here in Paris so packed my pressies for Christmas, Christmas music (that we were going to play at Christmas dinner), and obvi necessities like clothes and toiletries. Upon arriving at CGD, we quickly learned that only about 10 pieces of luggage made it to Paris with us. We were basically told that we'd get our bags within the next FOUR days and to keep checking on-line to see what the status of our bag is.We were just sent on our merry way after; my mum told me that when this happened to her with KLM, they actually gave her toileteries etc. Luckily I'm staying at my parents' place so I have some spare clothes, but if I were here staying in a hotel, it would suck. If I get my bag tomorrow, it would have to leave with the evening AA flight out of JFK. Fingers crossed that I can get my bag tomorrow; I love my Lulu's and UGGs, but would love to actually wear nice clothes for my Christmas dinner w the fam. EDIT - My bag has arrived in Paris ! Just got the call and it'll be delivered to my parents' place between 10 and 2 ! read more

Not bad, American, not bad at all In general, I've not been overly impressed with American scheduled airlines, preferring instead to fly with young upstarts like JetBlue and Virgin. However, I found American an efficient way to fly from EWR to MIA Check in was quick and painless at 6am. I'm not sure why British self check in kiosks can't be similarly efficient (the self check in process in the UK takes just as long as the regular check in line). A quick bag drop and I was ready to head to security The $25 fee for check in luggage was irritating but that's fairly standard these days when flying in the States The 737-800 plane was comfortable and there was even a free movie shown on the overhead screens. Free beverages but no food were offered American has just gone onto my 'happy to repeat' list read more

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The agents here were fabulous. They couldn't get me onto the Chicago flight, so they rerouted me through Boston and got me home. All I said was "what time is the next flight to SF?" one woman said "3:47pm" and the woman next to her said "Boston". I was on a plane 20 minutes later and an hour after that in Boston, and top of the standby list to SF. They were nice, efficient and really helpful in getting me home. YAY AA/EWR! read more

American Airlines - Airlines Near Me - Newark, New Jersey

If i could give zero stars I would. Weekend of 08/10/18 was in Canada w friends who chose to fly American. I flew air canada. Both flights returing to nyc. American canceled due to weather. Air canada flew. Today (4 days later) flying from lga to las vegas w layover in Philadelphia. Flight to Philadelphia canceled due to maintenance. American air rebooks me to but must leave from newark. I ask of they provide transportation since they are rebooking me at different airport. I was told that if i accept rebooking i am responsible for my own transportation. I frantically jumped in the first cab (cash only) in hopes of making my newly rebooked flight. Upon arrival to newark i spoke w a customer service rep for AA who told me they SHOULD have provided transportation bc is it was a mechanical issue n i should jump thru leaps and bounds of customer service refunds on their website. Nothing could be done to further accommodate me! And they tout goodwill compensation all over their website. Shame. Dont fly american. read more

So when you tell a customer that a wedding dress is considered "company policy" but the customer takes this from the "company website" your just lying. The young man at Miami international airport just wanted to throw his non authority around at 11pm when I just want to go home. Nice try and and A for effort but he along with the "company policy" was a joke Next time read the manual. And only in the alphabet of American Airlines does A and F go together. When you can show me alphabet that they are together I will buy you a ticket!! read more

American Airlines - Airlines Near Me - Newark, New Jersey

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I had the worst experience. When I traveled to Ecuador it was all fine. But when I come pack they charge 45$ for my carryon I don't remember hearing about that and no one told me and they charged my carryon because the airplane is "small" it wasn't suppose to be charged which is so annoying and I am so upset. And then we went back to Miami and they made me lose my flight until they wanted to reschedule my flight and that's my bad experience and I will never fly with them. read more

Here we are going to bail out the airlines and they Now are playing games. Delaying flights 3 hours to combine planes due to low passengers. Year no compensation to to us for sitting 3 hours in the airport. More corruption. I think that the government should take into consideration the services provided during the crises and reward the airlines that continue to keep on time planes and not play games with the very people who will be bailing them out. American normally is pretty good except for the drunk pilot a few month back that was in a bar and 2 hours late. Now the 3 hour wait to combine planes. Sad. read more

I think it is terrible that during this crisis you are only offering change options through the end of this year. We do not know if travel will be safe in December as we do not know when this pandemic will be over. Your customer service was extremely rude unprofessional and short. This is by far one of the worst pandemic responses and cancellation policies I have encountered,and this after having to cancel/alter three trips. It is deplorable that you treat your customers like this especially during these unprecedented times. I will not be using your airline in the future and will be sure to let everyone know how little AA thinks of their customers safety and hard earned money. Disgraceful. read more