Here we are going to bail out the airlines and they Now are playing games. Delaying flights 3 hours to combine planes due to low passengers. Year no compensation to to us for sitting 3 hours in the airport. More corruption. I think that the government should take into consideration the services provided during the crises and reward the airlines that continue to keep on time planes and not play games with the very people who will be bailing them out. American normally is pretty good except for the drunk pilot a few month back that was in a bar and 2 hours late. Now the 3 hour wait to combine planes. Sad. read more

I think it is terrible that during this crisis you are only offering change options through the end of this year. We do not know if travel will be safe in December as we do not know when this pandemic will be over. Your customer service was extremely rude unprofessional and short. This is by far one of the worst pandemic responses and cancellation policies I have encountered,and this after having to cancel/alter three trips. It is deplorable that you treat your customers like this especially during these unprecedented times. I will not be using your airline in the future and will be sure to let everyone know how little AA thinks of their customers safety and hard earned money. Disgraceful. read more

This has got to be the worst airline ever!! First flight was cancelled right off the bat and then Sat with hundreds of other people at terminal A at Newark airport yesterday as we all waited as our flights got delayed and delayed and ultimately cancelled. An entire Father's Day weekend getaway ruined. Sucks!!!!! Will not fly them again. read more

American Airlines has let me down once again... I fly out of NJ usually 3-5x a year. I have experienced many different airlines that are accommodating and make your flying experience comfortable. However, this time around with AA I haven't even made it to the airport yet and they're already a hassle. Hurricane Irma has made its destruction throughout the Caribbean and unfortunately that's where our destination was to. AA does not want to waive the change fee and after many conversations with rude customer service personnel all they could say was "there's nothing more we can do." Being told you have a year to fly out to the same destination after the island has been demolished was just like hearing them say "tough luck." This has happened previously in the past where flight changes had to be made with other airlines such as United Airlines and Delta due to severe weather damage and they were very understanding and accommodating unlike American Airlines. I would not recommend American Airlines to those who want to feel comfortable and secure with the ticket purchase they've made. read more

Worst customer service. 6 hour delay at the last minute for a 6AM flight and they get angry when you ask any questions and give no clear answers. Use any other airline. read more

American Airlines - Airlines Near Me - Newark, New Jersey

American Airlines is making me exhausted. Third round trip flight in last 3 weeks and every trip has had delays. I almost missed a connection due to their late take off (because they forgot to load beverages for a flight from the West Coast to Washington DC). The gate agents have been rude and lack empathy or general care for the customers situation, So here we are again, delayed and AA is failing to just Communicate so we know what is going on. No, I don't recommend AA. They are as bad as United lately - guess I'll look at another airline in the future. read more

Horrible experience. First they changed our flight and we had to stop in Charlotte then Newark. We get off the plane go to get our luggage and it's on another flight. Had to wait at the airport for 2 hours to get our bag. The American Airlines rep at the baggage claim was so rude. Called customer service and she was also so rude. Not flying American again read more

When you call customer service, they encourage you to check online for updates. No wonder humans are being replaced by robots. Pointless and not helpful at all. Especially when online updates weren't even updated. Get it together American! read more

Horrible! Do yourself a favor and use any other airline. Not only are they over priced but you will be treated like an animal. Delays and cancellations and no one will tell you why. You will spend hours delayed at an airport only for the staff to give you major attitude before they cancel your flight. I've flown American before and never had an issue. Now they claim that post Covid, there are too many travelers and they can't handle it. If the airline cannot handle your business than give your business to someone else! Once your flight is canceled, you will have to fight for the refunds and vouchers that you are entitled to! Fucking trash airline. read more

This airline SUCKS! Not one person who works for AA in the DCA airport knows what's going or even cares! Rude employees, ineptness and lack of information was amazing! Would give NO STARS if I could! Should change your name; PROUD AMERICAN AIRLINES YOU ARE NOT! read more

I am a big fan of AA because I enjoy the mileage reward program you earn for complimentary flights. I've redeemed miles for free flights and that's my main reason for being a fan. Some of their planes can use some updating and more comfortable seats like Jet Blue. However, at the end of the day I am looking for the airline with the best deal to get me where I have to go. read more

I hate AA. Forever. I have been on so many AA flights, and they NEVER come in on time or leave on time!!! WTF??? I counted 15 round trip flights I have had with them. Not a single one left on time. Although, 3 of those flights were canceled and then I had to take different flights so I guess it's just 12 flights really. It doesn't count as a flight until you take off and land and then come back, but try telling that to AA! I'm a Continental girl all the way now. Take that AA...you knew you should have fixed my broken suitcase that time when you broke off the wheel, biatch. read more

MOO. You read it right, but i'll type it again... MOO. Thats right. Cow noises. Thats what its come to. I have never had such terrible airline experiences than with AA. I won't even go into the obvious specifics of arrivals and departures because I think the reviews on this page say it all. My LAST experience with American Airlines was on a flight back from Miami. This is where the cow noises come in and this is where one of my LaGuardia (LGA) experiences conveniently overlaps (tragedy really) http://www.yelp.com/biz/laguardia-international-airport-flushing#hrid:py0buFzqZKp0VJmLrftlCA. Bottom line - the plane taking us to LGA was late. Shocking. Each hour, an AA employee got on the intercom to give a monotoned announcement "to apologize for the delay but hope[d] to have some new information shortly." 4 hours later, nothing. At 8:35 pm, we were all trying hard not to pass out from boredom when the same monotoned announcer came on the speaker possibly after chugging a 2 liter bottle of mountain dew. "PEOPLE! YOUR PLANE HAS ARRIVED AT THE TERMINAL. DUE TO UNION REGULATIONS HOWEVER, IF YOU ARE NOT ALL ON THE PLANE AND SEATED BY 9 PM WE WILL CANCEL THE FLIGHT AND YOU WILL BE FORCED TO FIND YOUR OWN ACCOMMODATIONS! NOW BOARDING ALL SEATS NOW!" Wha? Huh? We all kind of stood up from the sheer shock of being barked at. But then the cattle herding began. We were LITERALLY roped into an area. Moo. While we shifted uncomfortably and violated everyone's personal space, they kept on barking to hurry up. They then glanced at our tickets and sent us hoofing towards the plane. NO walking. Run mofo run. Once on the plane, our seat numbers (which we had oh-so-conveniently booked online), were now rendered useless as we were lassoed into any available seats. Now the hostesses had assumed the herding/yelling responsibilities and at 8:57, every person but ONE was on the plane. I still think of the poor man's face when he got on the plane. He started looking for his seat number (not knowing that it was useless) and a stewardess yelled "SIT DOWN!... sir." At which point a passenger vigorously pointed at a seat that was empty. He got to the seat and started hoisting his bag in the overhead bins when the whole plane now shouted at him to sit down. He quickly sat back down while meekly clutching his carry-on roller. 9:00 pm. Holy crap. We made it. I never want to go through that type of airline "service" again. That's right AA, take off the wide-brimmed hat and put away the rope. Cattle we are not. Paying customers we are. Get it right. read more

I recently flew with AA from JFK to Madrid, Spain. Aside from the fact that the plane was only about 3/4 of the way full, so at least 15 or 20 people (including me) got an entire row to themselves, this was a fairly disappointing experience overall. When I arrived at this airport, I had a few hours to lay over, I had a fair amount of work that I needed to get done, so I sprung for the $50 for a 1 day admission to the Admirals Club at JFK airport. That was a bit disappointing in itself, but this flight was even more disappointing. When you're stuck in the same airplane seat for 8 hours, the experience can be very good, or very bad. Other airlines have figured out how to make the experience a pleasureable one - Those airlines offer things like an entertainement center in the back of each and every seat for watching movies and TV shows on demand, or playing games to pass the time. Other airlines also offer a kit to the passengers which includes things like a toothbrush and paste to refresh after the overnight flight, an eye mask to assist with sleep, and even slippers. Most other airlines also offer a complimentary glass of wine or two with dinner. American offered none of these amenities. The plane was a standard, no-frills 757. They had 2 movies (which maybe took up 3 1/2 or 4 hours total on this 8 hour flight) that were shown on TV screens above the center aisle, there were no entertainment systems in the seats, the 110V oulets under the seats didn't work, they only offered a blanket and pillow, and if you wanted a glass of wine with dinner, you had to fork out $7 for it, payable with credit card only. While American Airlines is acceptable most times for domestic flights or quick hops to the Caribbean or Latin America, IMO, they have much work to do on their international offerings. If they were smart, they'd have a look at and try to mirror the models that are in place at the better airlines. read more

Boo! If it wasn't for the $100 voucher I got for their crappy service, I'd never fly AA again. I still may not. read more

I'm not even going to spend a lot of time on this one. I will NEVER take AA again. I have NEVER been on a plane that wasn't delayed; out of 5 round trips, every plane has been delayed. What takes the cake was the time we boarded the plane, were kicked off the plane for "electrical problems," and then put back on the same plane 4 hours later. Can't tell you how safe that made me feel. read more

Let's just say i had a flight tomorrow morning where it was going to be very convenient. Now this morning flight at 730 got cancelled because they didn't have enough flight crew, why would you notify us less than 12 freaking hours about this cancellation? If you knew you wouldn't have enough crew why would you wait less than 12 hours before instead of saying it earlier in the day? I'm ashamed, they're lucky I have too many miles to use or else I wouldn't fly them again read more

I would rather have someone run over my face with a lawnmower then ever use these services again

I was on flight 1588 from Phoenix, AZ to Newark, NJ on Saturday, 11/30/19 seated in the first row of the main cabin. I asked a flight attendant if I needed to use the restroom, where should I go and she told me that I could use the one in the front of the plane since I was so close to it. I and other passengers in the first 3 rows did use the restroom in the front of the plane throughout the flight. I used it twice and when I tried to use it a third time about an hour before landing the flight attendant working in the first class cabin told me there were two restrooms in the back of the plane and blocked me from accessing the restroom. I didn't make a scene or say anything, I just went to the back and used the restroom there. I was then surprised to see that 2 people from my row and 1 person from the row behind me used the restroom in the front of the plane after I was told I could not and the flight attendant didn't say anything to them. I am Black and the flight attendant was White as were the passengers who used the restroom after I was told I couldn't, so I felt discriminated against based on my race. I then saw the flight attendant playing with one of the first class passenger's lap child on the plane, both of which were Black so I thought perhaps he is just discriminatory against Black men, I don't know but his behavior was unacceptable. I sent a complaint to American and after a week they responded and apologized for the situation, they also spoke with me and said they will start an investigation but I will not be informed of the outcome in anyway. I asked them how I would have closure on this matter and they basically said I would have to trust that they would take care of it per their procedures and that they can't tell me anything further. I told them that they need to reevaluate how they address these types of concerns in regard to the complainant; they may do absolutely nothing or they could fire the flight attendant, I wouldn't know either way. What I do know is that I will be much more reluctant to fly on American from now on. I have been flying for about 26 years both personally and for work and I've flown on a number of airlines to many destinations around the world and I've never had this experience. So even if the flight is cheaper on American I would rather pay more and fly on another airline than be treated this way. If I am on an American flight I will make sure to pay for a regular Economy seat not Basic, so that I am not seated by the airline anywhere near the front of the plane so that there is no reason to use the restroom in the front of the plane and avoid such a situation again. This trip was during the Thanksgiving holiday and even when I purchased the ticket in the summer there were not many options for reasonably priced flights, this one was bout $500 and I had to go through a travel agent so I don't think I even had other fare class/seat options. This was a very upsetting way to start of the holiday season. I hope that the airline does look into this matter and addresses it accordingly but since there is no transparency I felt the need to share this unfortunate experience. Hopefully, no one else will be in a similar situation. read more

I flew AA yesterday from Miami to LGA (NY), wow what a horrible experience. First started off with being forced to check a carry on that I have used multiple times in the past as a CARRY ON. my bag was not overweight or too large to fit. However because of security, I was asked to check my bag in twice. There were plenty of other people on the flight that were able to bring there Carry on- onto the flight, that was the same size as my bag. I noticed that maybe it was my group of 5 girls. It felt like discrimination, seemed that all the caucasian people got to carry on there bags. We even asked another group of girls, if they had any trouble, and they all said no. We had the same experience on the return flight to NYC from Miami. all had to check in our bags again. This is a rip off and money making ploy. Seriously $50 extra round trip is BS! The next thing that went wrong is, they told one of my friends, that she didnt have a seat on the plane. That the airlines had OVERBOOKED there seats because it was a popular flight! WTF does that even mean. So we had to wait for people to volunteer to take a different flight before she was allowed on the flight. I havent ever experienced this before, and have no knowledge of other airlines doing this. It was very stressful for us all, to wait for people to volunteer to get off the flight. Weird thing is, we all booked our flight 3 months ago, at the same time, so for one of us to not have a seat, was ridiculous. So never again american. never again. read more

Used to be a good airline. Flight cancelled cause of rain. Ok. I get it. . Had to find hotel no reimbursement. Got back to airport to learn my wife and I were booked on separate flights!! I have an American Airlines CC. WILL be cancelled. Horseshit service. I paid for seat upgrades as well. Seems to have lost that as well! read more

ABSOLUTELY F*CKING HORRIBLE. it's American Airline's fault that their website was down and nobody could check in prior to coming to the airport and there is absolutely NOBODY on the floor to help. Nobody had any idea what the lines were for, or for where since nobody was directing us anywhere. EVERYBODY in the area has missed their flight. The employees that are supposed to assist you want absolutely nothing to do with you. We had a connecting international flight to Japan, which we are now going to miss, and we have been stuck on line to check in for over an hour now. I don't even know when we'll make it to Japan now. I am NEVER flying with American ever again. I've never had a problem with United so that's who I'll continue to fly with. read more

I wish I could give this airlines zero stars. They are absolutely incompetent and rude. I had spoke to a representative and was told that I would get a full refund if I were to cancel a flight I was no longer able to go on. After this representative assured me I would get a full refund for my flight I went ahead and cancelled and then was told I was not eligible for a refund. Nikita the supervisor was nothing but rude and completely unhelpful. I asked her a question and she completely ignored me and ended the conversation. In the past flying with American I have had absolutely nothing but problems and inconveniences. I would pay for any airline over this one. read more

Buyer beware this airline is unprofessional and if you buy a flight to any destination it is a crapshoot that you will actually get there my experience is they cancelled my flight to Mexico via Miami from Newark nj they claimed that it was a mechanical issue and there is no flights leaving the same day they offered me a alternative flight 1 day later wow now I lost 1 day of my hotel with no reimbursement from the hotel well enough is enough I contacted AA let's see what they do if I don't get anywhere maybe the court system will work so again I fly to many different destinations and if their is a problem most airlines will find a positive resolution not AA they don't care for your business also look up all the other reviews that speaks for itself 98% negative this airline should not be in business I will never fly this airline Again I hope this post helps you read more

I was informed we could bring a carry on each and a personal item. By the time we were in line, we had to check our bags, which meant we spent an extra 30 min picking them up, and were then 30 min late for a wedding rehearsal. There was still room in the overheads when we got on the plane. Flight attendants were friendly; plane was clean. read more

The staff saved me from disaster. I almost missed my flight but they held the plane (7 minutes til takeoff!) and checked in my luggage when there was no room on board. Yes, I was that guy. Thank goodness I checked in online. Yes, my luggage made it to my final destination with a connecting flight safe and sound. Now I ain't suggesting you cut it as close as I did, but they will look out for you just in case. read more

I have had American Airlines cancel flights before but my last experience was by far the worst! The customer service is rude and did nothing to try to remedy my situation and will NEVER fly American Airlines again! You are a company with millions of dollars and can't even provide a hotel room when you leave your customers stranded for 24 hours in an airport after leaving them stuck on the tarmac for 5 hours? I will pay the few extra dollars and fly a European airline, American Airlines has old out of date planes with with frequent delays. Disgusting bourgeoisie capitalism. read more

I would give them negative if I could. I like to think that I'm well travelled. I'm a Qantas frequent flyer & never have I received sichbad service in Australia. Ok except Jetstar, once. First of all the check in lady asked me twice if I was in the right line. Then asked me why I had to use a passport. Seriously? In NYC? I told her I don't have a US government issued id. Then I asked her my baggage allowance as the frequent flyer status I held & was told that she was "too busy to check" for me & to ring the airline.. Next I asked for a fragile sticker for my souvenirs & she said she ran out. I offered to find it for her then she said they don't use it anymore as they're not liable. Seriously?! I suppose airlines in the 3rd world countries r richer to be liable or r more attentive?! Then she told me to remove fragile items from my checked luggage. F.A.I.L I don't even understand y Qantas bothers to partner with such a retarded airline. I will rather fly budget if I'm getting the shits from One World alliance. Unbelievable. read more

If I could leave no stars. I would. This airline has gone down the tubes. They cancel their flights, delay them and have no regard for anyone's personal life and plans. Seriously- if you're thinking of using American Airlines.. DONT. Save yourself the headache and wasted days of travel. Use a different airline. read more

Look, I'm an airline employee. I get it, life isn't always a dream. Don't take it out on customers. I have NEVER been treated as poorly as I was by American at EWR and their host vendor. What I'm quickly learning is to avoid EWR all together. I don't know if it's the water in the building, but everyone in this building is angry, loud and has no business in customer service. read more

Really excellent leg room. In economy class, I don't have to pay extra for leg room. I'm 6 ft 4 in and my knees aren't crushed by the seat in front of me. I'm so pleased by this that I'll continue to fly with American Airlines. The planes I flew on were the latest 737s and CRJ900 or CRJ700. read more

Terrible customer service. Didn't have my record locator #. Customer service agent that was literally doing nothing at bag drop told me to stand in long line as there were only 2 full service customer service representatives there. This is why kiosks are taking the jobs of unhelpful people. read more

I flew to Denver CO out of EWR. Compared with most most airlines now a days they were fairly decent both in the pocket and professionalism. The staff were genuinely working to make a bad situation (anything to do with a NYC airport) a pleasant experience. Their automated phone and online systems were on point. No unexpected fees. In an industry and location that see job as herding cows, not bad. read more

I've had better experiences with American Airlines, but my flight to Newark was not the greatest. Service is sucky, airline stewardess seem like they are just trying to get the day over with... there's no snacks but definitely drinks that will have you back and forth from the restroom. I swear the planes got smaller because there is NO legroom left.. the broad in front of me was practically laying in my lap I musta kicked her chair the whole flight (cuz I'm tall and constantly need to readjust so my legs don't completely go numb). Next time, I'm definitely forkin over the extra $$ for the emergency eye with more room... maybe that will make a difference. Points to the captain tho.. he was nice and kept us updated on flight status. Great takeoff and landing. Even tho we left the terminal late, he still got us to our destination on time. read more

If you are a business person starting to travel frequently, and are hoping to use accumulated air miles for personal vacation travel, my recommendation based on my experience is NOT to make American Airlines your preferred carrier. While superficially they have many flights and days available for Economy Milesaver, they seem to make great effort to block out alternatives that are more direct or have reasonably timed layovers. I can only assume it's to either force you to spend double points or defer usage and let them expire. I had to use my AA points this trip, and even booking 4 months in advance I have to endure a 15 hour layover on PHX on my way from Hawaii to EWR After this trip, I'm going to stop my fruitless collection of AA points, and cancel my Citi AA card because of these shenanigans. read more

Decent service by staff. Some not as friendly as others. Airplanes have WiFi and you can watch free TV shows and movies on the AA app.

Worst airline I've ever taken. Seats are uncomfortable with zero leg room, there are no entertainment screens on the back of the seats for flights over 4 hrs, flight attendants are rude, and pilots are inexperienced which make for bumpy/scary takeoffs and landings. We flew with a poster tube that was not a problem for another airline, but American made us check it in, then LOST IT. They were trying to have a woman check in her bag because she had a dog THAT SHE PAID FOR. American airlines is just simply the worst. read more

We sat on the plane at JFK for 2 hours before they decided to tell us we had to take ourselves and our luggage off the plane. Our flight was scheduled for 9:30 a.m. and they told us they would have news at 1 p.m. They could not determine what, if anything, was wrong with the plane and whether they could use it or would have to get another plane. At 1 p.m., they said they would have news at 1:30 and instructed us to form two lines for food vouchers. As my husband and I waited in line for a half-hour, they delivered the "good" news that they were returning our plane to the gate and we would be able to board shortly. When I finally received my voucher for a lousy ten dollars, I asked if I could use it in San Francisco. The staff-person cheerfully said she did not know but to be safe I should use it there. I said that I thought we were boarding soon and didn't know if I would have time. The staff-person then snapped at me, saying that Au Bon Pain was nearby and the plane wasn't even there yet. Her tone told me that I was surely an idiot, which I was for believing we would soon be boarding. We boarded at 2:30 and finally took off at 3, 5.5 hours after our scheduled takeoff. I think she was angry because I had joked with other passengers that the mechanics must have finally returned from the store with the duct tape. So, I have to ask AA, why did you not issue the vouchers as soon as we got off the plane? You knew we would not have news before 1 p.m. Doesn't a 3.5 hour delay warrant your lousy $10 for lousy overpriced food at JFK? Judging from the other reviews, delays happen all the time, yet you don't know if the vouchers can be used in other airports? Generally, the staff were unfriendly. We only used AA because my husband's mom gave us the frequent flyer miles. She flies AA to Japan because there is more leg room than JAL, which is not saying much. read more

My husband and I were flying from Phoenix to Newark on Sunday morning December 3, 2017. While waiting to board, he was feeling ill, which got worse while we waited to take off. Just as the plane pushed back from the gate, my husband passed out and I could not wake him up. I hit the call button and the crew jumped into action. Two passengers with medical backgrounds jumped in and took over. I wish I had their names to thank them. The plane returned to the gate where paramedics boarded and helped him off the plane. EVERYONE around us helped us get off the plane. The entire AA crew and staff did everything to help! I cannot express my gratitude. He was taken to Phoenix St. Luke's hospital where he was given excellent care and released. They even paid for a taxi back to the airport. American exchanged our tickets for a flight later that day at no charge! We even sat together! I am extremely grateful to everyone who was so helpful to us, and especially to AA for their kind and generous treatment. My husband is fine and I have finally relaxed. America Airlines will always be my first choice. read more

On my way to a well deserved vacation in Mexico, American Airlines screwed up my reservation. They lost my bags for 48hrs and on receiving my bags, my suitcase zippers were cut and 400$ worth of my things were missing. I filed a complaint as instructed by the baggage claim manager and 3 months later my claim was denied any reimbursement. I will not tell you the huge ordeal it is filing the claim. They make the filing process so ridiculous that people do not bother doing so. Now the manager I spoke to 3 months ago no longer works there and the new manager refuses to call me back. American Airlines does not care about it's customers and I guess stealing from them is just a job perk. I will never fly American Airlines again. FYI ... The planes are old , uncomfortable and noisy. They never leave on time. It's a cash / cc service for anything more than pretzels. Domestic bag fees are 25$ + / bag. Need any more reasons? read more