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    Spirit Airlines

    1.6 (152 reviews)

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    Space in row 4- I'm 5'7
    Kenya M.

    I decided to take a spontaneous vacation and a Spirit flight was the only option for same day travel! I booked my trip at 6am and left at 10pm that night for my adventure. I opted to let Spirit pick the seats for my family of 3 and that worked in our favor. We ended up with seats in row 4 at no extra cost and the middle seats were empty!! The gate for Spirit at EWR is extremely dated. There are few (very expensive) food options available, vending machines and a Starbucks. Boarding the flight went without incident. We boarded on time and left on time which I've heard is not the norm for this airline. The flight attendants were very friendly and did their best to make sure everyone was ready for take off. They have snacks and drinks available for purchase. I highly suggest bringing your own snacks with you. The seats are not the best! My flight was a little over 2 hours and that was more than enough for me. I had enough room to stretch my legs a little but the seats are like sitting on bricks! The tray for eating is enough for a mouthwash cup and a small bag of chips. Do what you will with that information. They did not check the size of any of our personal items. We all had small duffles that we were able to put under the seats. I paid $0 for bags and I was very happy about that. There's no entertainment at all and the wifi is not free! I suggest downloading movies/music on your phone or bringing a book to read. I was nervous to book and fly with spirit based on all of the negative reviews. I am happy to report that it's really not that bad! Again, any flight over 2 hours is a NO on this airline for me and that's only because the seats are uncomfortable.

    Rob B.

    Bro, I wish Spirit had more comfortable seats because I always enjoy flying with them. Especially considering the price. I have flown with them a lot over the years to many destinations all across the USA and I rarely if ever have any issues except for their cramped seating arrangements. I usually get a big seat up front or an emergency exit seat depending on the price. FYI: call their customer service number for the best price as they always discount heavily the day of your flight. On this flight to PIT I got an emergency exit seat for $10 but I hate that they have those dividers in between them. Remove those stupid things. But the leg room is great if you're over 6' tall like I am. Their terminal at EWR is nice too. Small but they have what you need. All and all this was a super smooth flight and the service was good.

    No other flights cancelled but one spirit flight how can you blame weather!

    Only flight cancelled all morning at Newark Aport they blamed air traffic control and weather so they have zero responsibility to their customers! Cost me $1225 extra for 4 passengers to fly on United a little bit after the spirit flight should have left. Could have also flown frontier or delta all left no prob!

    2/2025
    Stefan H.

    I hadn't flown Spirit in many years. Today I completed my second flight in as many months! For me, if it's a decent savings versus another airline, I'll fly Spirit! I've never seen such happy and smiling cabin crews on another airline! Maybe they're happy because they only have to cater to the first 5 rows of passengers! Whatever the reason, they're visibly happy! Yes the seats don't recline but I've found them as comfortable, if not more so, than seats on other airlines. Yes, there's no entertainment, but if I am saving $50 on my ticket, that pays for 6 months of Netflix. So I've taken two flights and had no issues. If it's a good deal, I'll be flying Spirit again!

    Jackson F.

    I thought this airline was going to be bad, there was good leg space (since I'm short) It was comfortable, there wasn't TV but it didn't matter. I got good sleep even if it was only a 2 hour flight. Best part is there was no turbulence on my flight.

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    1 year ago

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    6 months ago

    Absolutely horrendous!! Service is awful, slow and always unprofessional. They just don't care about customer service.

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    1 year ago

    Horrible airline. Horrible people. Plane was late, overbooked, the AC Wasn't working. Gate staff were idiots and jerks! Do not fly!!!

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    5 years ago

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    2 years ago

    They absolutely suck! Where do begin? Deceptive pricing or crap service? Highly un-recommend!

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    Ask the Community - Spirit Airlines

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    United Airlines - Cold eggplant sandwich for breakfast. I didn't request this.

    United Airlines

    1.5(1.2k reviews)
    0.3 mi

    Our flight from Japan to New Jersey was great up until we were about to land in New Jersey. We had…read moreto circle around in the air for about an hour because there was a line of planes down below in the way of where we were supposed to land. This caused our 3 hour layover to our connecting flight to become a 30 minute layover. It was absolutely ridiculous...how are we supposed to go through immigration, grab our checked luggage, and recheck it in. All to take a train and then bus back to the front of the airport. To go through airport security all over again. Mind you we had to run to our gate since it was the last gate of course. This was just a crazy experience to go through. There should be more organization for individuals who are trying to get to a connecting flight. Maybe another line that specifically says connecting flight, in order for the process to be sped up. All of that to get to our gate and find out that boarding was delayed.... Once we got to FLL airport, we went to get our checked luggage to find out that my friend's duffle bag was as still in Newark. Mind you her bag was the first to be placed to get checked back in. Luckily they shipped it the next day to her house. But she should've received her bag right after deplaning just like the rest of us. I'm disappointed but relieved that my friend received her duffle bag in one piece.

    I cannot say enough about the exceptional customer service I received. After a very difficult year…read morecaring for my son through ongoing medical challenges, my flight credit expired before I was able to use it. When I reached out to explain the circumstances, I was met with genuine compassion, understanding, and professionalism. Wendy took the time to review my situation, listen to my concerns, and offer a solution that truly helped my family during a stressful time. Despite my credit having expired, she treated me with kindness and empathy and worked to provide relief when I needed it most. In a world where customer service often feels transactional, this experience was a reminder that exceptional people still make a difference. I am incredibly grateful for the support, flexibility, and care that was shown to me and my family. Thank you, Wendy, for your compassion and outstanding customer service. Your kindness will not be forgotten.

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    JetBlue

    JetBlue

    2.2(164 reviews)
    0.5 mi

    Looking for flights from the New York City's Manhattan area (Financial district), there are a few…read moreairports nearby like JFK, EWR, LaGuardia. I decided to book a flight, recently, with JetBlue on a nonstop flight from Newark Liberty International Airport to Orlando International Airport, and it was a great experience! It was my first time flying out of Newark Liberty, and I booked the late night nonstop flight departing around 9:00 PM because I needed to get to Orlando for race day packet pickup for the RunDisney Springtime Surprise 2026 race. It worked out perfectly, but I did get to the hotel around 1:30 A.M though! There were a lot of open seats available on the flight! Having some extra space on a late night trip made the journey much more comfortable and relaxed! Boarding was smooth and fast! The service was also fantastic. The flight attendants were friendly, and attentive throughout the flight, even though it was a later departure! The flight itself was smooth, and before I knew it, I was arriving in Orlando Florida! This was an excellent JetBlue experience. Comfortable flight, plenty of open seats, great service, and the convenience of a nonstop route from Newark to Orlando. I would definitely book this route again in the future and look for potential flights into EWR from Las Vegas!

    Two stars as my flight from Rochester to Puerto Plata was uneventful and as expected. My issue…read morearises from the fact that on my departure date from puerto plata, I received a text and email at 7am when my flight was scheduled to leave at 3:30, depart the hotel at noon that flights were canceled due to north east weather. Thunderstorms had been bad in the area. I get that things happen but Jet Blue did not handle this properly. Their instructions were to go to the app and book other flights. There was a flight the following day and Monday. But then the app went glitchy and would only show a white screen. The website did the same thing. Eventually I did get another email that said no flights were available but they'd keep looking to rebook until August 11th but if we could find other flights then to cancel and they would provide a full refund. We had to do that because there was no way I was staying in the Dominican another 5 days. The issue is that JetBlue was the only airline canceling the number of flights they did. Other airlines were still flying into JFK. Yes, safety first. But I waited hours for JetBlue to call me when their screens were white and glitchy as they were not prepared to handle the site traffic after their mass cancellations. No time during my call did the agent say,"yeah, no flights are available for the next week for your departure. Just hang in there. We are going to add additional flights. But in meantime, why don't you go check with the hotel to see if they have room for another day?" No, we ended up spending an additional $1500 on flights on copa air that flew to Toronto and then had to get a hotel there and rent a car in the morning and drive to Rochester. Jet Blue's entire handling of this was so inadequate and rookie level. Also, the agent did send me a reimbursement request form but their rules to it are insane. No accountability and they only reimburse in travel points. No accountability for the chaos they caused. I get flights get canceled. Their resolution and response time in that scenario on 8/8 was completely unprofessional, inadequate, and amateur level. Two stars because at least departure was smooth. Do better Jet Blue.

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    American Airlines

    American Airlines

    1.7(144 reviews)
    0.3 mi

    Absolutely love AA... Don't always have the best experience, but I do fly weekly and have flown…read morenearly all domestic (and many int'l) brands throughout my many years and AA overall is my selection. Quite tired of all the negative reviews, mostly from inexperience, non-business travels who are very inflexible and/or have no clue how to schedule connecting flights or ow to properly pack or what to expect when utilizing air travel, which are 99% of the 1 or 2 star reviews for most any airline, especially the extremely large ones like AA. My experience isn't inline with these negative reviews and I use AA weekly. 95% of the experience is very positive, mostly ontime, comfy, and professional. Highly recommend AA!

    American Airlines Newark check-in staff this morning around 4:15 AM were extremely rude and…read moreunprofessional. The entire customer service experience was nasty from the beginning. What really bothered me was seeing a Spanish-speaking passenger struggle because he didn't speak much English, and the staff showed little patience or professionalism. It honestly came across as dismissive and discriminatory instead of helpful. To make matters worse, the flight attendants were not pleasant either and carried attitude throughout the flight. I'm currently connecting in Dallas and hoping the next flight experience is completely different because so far this has been unacceptable customer service. Do better, American Airlines. Side note I wish I could give zero stars.

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    Frontier Airlines - When I finally got to NYC, they told me to pick up my bag at LGA.  At midnight I went.  No staff. Just silence.

    Frontier Airlines

    1.3(45 reviews)
    0.1 mi

    What a a great deal, great flight, and great staff…read more This flight was from LMM to EWR and it was 4 hours of smooth sailing. We purchased the seats three rows back from the entrance door where the middle seat can't be purchased so we could have all three seats to ourselves months in advance and got a great deal. The seats were pretty comfy and there was a lot of legroom compared to economy. The service was great and the pilots did a great job too. I've flown Frontier a couple times over the years but this was the best flight I've ever had with them, other than the flight from EWR to LMM. Thanks again for everything. Safe travels :)

    Exhausting Experience - Missed Connections, Delays, and Zero Support…read more I missed both of my connecting flights with @FlyFrontier -- outbound and return. I booked Frontier for my NYC-LA trip from May 29 to June 5. They sold me a connecting itinerary with only 50-70 minutes between flights. That's not just tight -- it's impossible. I was supposed to fly Santa Ana Denver NYC (LGA) But my flight was delayed until I missed the connection again. So they rerouted me to Santa Ana Denver Atlanta NYC That's 3 flights with 22-hour overnight layover, just to reach the same coast. I couldn't believe No hotel. No help. No luggage. I had to: - Buy clothes - Spend on food - Pay $50+ for transport - Use 35,000 Marriott points for hotel And this happened across almost every flight I took -- delay after delay. The next day, I went to the Frontier counter at DEN to print my boarding pass and sort things out. To my shock -- I saw that a direct flight from Denver to NYC was available. I had asked for that exact flight the night before. The agent told me: "Unavailable." I begged for help. I was exhausted. The only answer I got was: "No. It's airline policy." They offered that same direct flight... for $400 more -- on top of the $495 I already paid. When I finally got to NYC, they told me to pick up my bag at LGA. At midnight I went. No staff. Just silence. Now I have to return to the airport again tomorrow, just to pick up a luggage that should've arrived with me. This isn't "low-cost" travel. It's high-cost chaos. @FlyFrontier #FrontierFail #FlyFrontier #Frontier #NeverAgain

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    United Airlines

    United Airlines

    2.2(72 reviews)
    0.3 mi

    United Airlines Customer Service**, and overall I had a good experience. My booking reference was…read more**BK-1-888-US-5502961.* I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

    United Airlines Customer Service**, and overall I had a good experience. My booking reference was…read more**BK-1-877-US-4562077* . I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

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    United Airlines - The United Airlines main customer service number is *1 (877) (419) (00-41)KB or 1-877 (419) 0041. This number is available 24/7 for booking,

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    JetBlue Airways

    JetBlue Airways

    4.1(48 reviews)
    17.0 miLaGuardia Airport

    JetBlue Airways Customer Service**, and overall I had a good experience. My booking reference was…read more**BK-85547-bk00475*. I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

    JetBlue Customer Service**, and overall I had a good experience. My booking reference was…read more**BK-1-8552-us-653023.* I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

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    Air France

    Air France

    4.0(25 reviews)
    0.0 mi

    Air France Airlines Customer Service**, and overall I had a good experience. My booking reference…read morewas **BK-85547-bk00475*. I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

    Air France Customer Service**, and overall I had a good experience. My booking reference was…read more**BK-1-888-US-5502961.* I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

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    Air France
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    Newark Liberty International Airport - EWR - Lower lobby

    Newark Liberty International Airport - EWR

    2.4(3.4k reviews)
    0.3 mi

    I had to check my bag at my last layover in Atlanta lot's of hustle and bustle, same in Newark as…read moreusual. Things generally run smoothly with things with TSA depending on the airlines and I can say the same for most everything here and usually no complaints it's just a larger airport. This time around I flew Delta and for me I'm grateful everything went smoothly even with such a short distance Gainsville to Jersey with one layover sometimes this can be frustrating but all is well and they know what they are doing. You are not going to get any personal attention like you do at the smaller airports. Newark is large and always very crowded I actually prefer Atlanta but I never spend much time in either thankfully. On my return home at Newark my flight again was on time and everything at the airport went ok. It's always a lot of chaos and I noticed that there was a lot going on from a major multi year construction as part of a massive regional modernization framework being done. All of this has made moving around a little bit more challenging in certain areas of the airport. Some of the active projects include a 3.5 billion replacement of the AirTrain system and initial upgrades for a 200 million dollar overhaul of terminal B and ongoing airfield and radar enhancements. This definitely made it a little more difficult for me as well to navigate through where I needed to go. Still grateful that Newark is only 20 minutes from my son and daughter in laws. Address: 3 Brewster Rd Newark NJ 07114 General Phone: (973)961-6000 Wheelchair accessible *** Currently under construction ***

    Such a run down airport. First the escalator up to the air trains Wawa squeaking so loud and rusty…read more Then the air trains were out of service so we had to catch a bus. No lounges, very limited food options. This airport needs a makeover. The only plus is that it's easy to get through TSA.

    Photos
    Newark Liberty International Airport - EWR - Going downstairs to Baggage Claim

    Going downstairs to Baggage Claim

    Newark Liberty International Airport - EWR - Starbucks in Terminal A near gate 28

    Starbucks in Terminal A near gate 28

    Newark Liberty International Airport - EWR - Global Bazaar food court

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    Global Bazaar food court

    Spirit Airlines - airlines - Updated September 2026

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