I have heard bad things about American Airlines and thought maybe it was just a rumor. However, our flight experience was as bad as I have ever experienced in all my years of flying. Flight was canceled and then next day, had to wait to next day to fly out. Then there was another delay. Lost hotel money and they said the only way I can get money back for lost hotel money is to write a complaint to their customer service department. We will see how long it takes to get our money back (which I highly doubt) read more

American Airlines has horrible service. After spending two hours on hold waiting to talk to customer service they refused to offer any help with my issues regarding the need to change my departure date. Why can't one of the most well-known airlines hire enough customer service ppl so you don't spend so much time waiting? I never fly with them, and this time was clearly a mistake also. It'll never happen again. No wonder AA had to be bought out, it's only a matter of time before it goes down the drain for US Airways too. My suggestion: FLY WITH ANYONE OTHER THAN AMERICAN AIRLINES. read more

What can I say. Every time I give them a second chance they prove their incompetence again and again. In October I booked a direct flight to Miami. This flight was delayed 13 hours because of crew staffing problems. When we finally did get on the flight, the crew was deplorable. On an empty flight, my wife asked for a blanket and the purser told her that she did not need one because my wife was wearing a sweater. Really? As if my wife would ask for a blanket if she didn't need one. I complained about this to AA and they compensated us with credit toward another flight. We took them up on this to give them a second chance to win back our business. Instead they lose my bag - after taking $25 from me to transport it. After they tell me has finally arrived in Seattle, I do not hear anything from them for over 8 hours. When I call them back they tell me that my bag will not be delivered for 2 days. How does that make sense if I only live 15 miles from Seattle airport? This airline is a JOKE! read more

Even the lady working for the airlines said her coworkers were being assholes to me! Be careful checking in at this airline...all I had was cash for my bag and they wouldn't accept it. I was forced to pay a $5 fee plus I ended up having to pay $40 because nobody had change. She said I could use the card anywhere but it didn't work when I tried it. This is a major rip off... read more

These guys have to make everything difficult. All I'm asking is where their cargo location is at. I have a dog being flown in and they are going in circles. read more

If customer loyalty is the cheapest form of advertising. American Airlines customer service AI is failing the company. First American Airlines has a long history but not a history of stellar customer service. Second customer service 800 number is an AI. The customer service AI hangs up and requires you to call back. Why is customer service so difficult? Stop having a computer ask so many questions. It's not like flying your airline is cheap. You'd think your company could afford to hire a few people. read more

On a day with pretty good weather in these United States, American cancelled a had-to-make flight because of weather problems. Customer service couldn't identify what weather issues existed to cause this lapse in service, because there were no weather issues. The liars at customer service wouldn't transfer the booking to another carrier, because other airlines were also cancelling because of the perfect weather. Keep this in mind the next time you fly With them and if management tolerates/encourages lying with its mechanics and their checklists. read more

Long lines, old planes, overworked staff, delays. What's not to love? Even their mobile app sucks. They should take a lesson from Alaska Airlines, which is customer focussed. Whenever I have to fly with these guys, I get chills down my spine. Not the good kind. Edit: nice people but Jesus this airline blows read more

Delays, long lines, lack of communication, no sense of urgency when they know they are late and you have a connecting flight. Further, the Stewardess were talking about one another when their backs were turned. Aren't you suppose to be a team? Lastly, you can see the ground crew hates their jobs. No smiles, throwing luggage around because it's not theirs and negative demeanors you can clearly see from the plane Windows. Would love to meet the CEO and see if the culture starts at the top or if it's management that needs to be fired. Time for a culture change, American Airlines. read more

Amerian Airlines do not properly maintain there fleet! We had an engine not startup at the gate in Texas "main hub" we had a three hour layover until another flt. On our return flt. also had maintainance issues. We had a four hour delay. If we hadn't went to another gate to see about being redirects, we would have been there so much longer. After sharing our experience, they offer us a whopping $50.00 travel voucher. Oh, in the course of being redirected, they rudly made use check our bag which we have never had to check in the past. Somehow in doing so, they charged us without authorization. What a horrible flt experience. read more

Not sure if Seattle is the right place to post this and I might have to duplicate this in all cities with major airports... Noticing that the posts that are showing up are all hating on AA and I have to say I have found nothing other than great service on this airline. Airport staff always willing and happy to help with seat changes before the flight Flight staff with a personality and always being helpful An airline that flies to almost anyplace at almost anytime A company that understands social media and is quick to respond and quick to assist through tweets as well and most importantly they serve diet Dr Pepper! Always one of the first two airlines I check before any trip and that won't change (if it does I will come update this and let you know why!) read more

We booked 3 first class tickets- 3 adults, an infant held in our laps, and 2 in-cabin dogs- through Alaska Air using our miles. The flights where booked with a partner airline, American airlines. Our first flight leaving Seattle to Dallas was good. Our connecting flight in Dallas was delayed several times; the gate was also changed multiple times which meant we had to gather the baby and the two dogs to travel to many different gates. After a 7 hour delay, our flight going to Panama City Beach Airport was cancelled. We then got booked on a different flight to Tallahassee- a 2.5 hour drive from our rented vacation home. The flight attendant advised us that they had transferred our 5 bags to this new flight. The flight to Tallahassee was also delayed several times; the gate was changed many times again as well. Our boarding was delayed because the two in-cabin dogs had not been transferred when we were booked on the Tallahassee flight. Finally they let me through just as the last call came over the loudspeaker. We departed at 11:30 PM after being in the Dallas airport since 1:00 PM- a ten and a half hour delay with two dogs and our son. Upon landing at Tallahassee at 1:30 AM, we discovered that our bags did not get transferred to this flight. We filed a claim for lost baggage at the airport. I had to rent a different vehicle which was 100 more expensive then the rental I had reserved at the Panama City airport, despite being a similar class of vehicle. The rental agency only had a front facing car seat, which my son is too young to use but we had no other options. This caused me a lot of anxiety as I had a two and half hour drive ahead of me after a day full of significant delays and stress. I also had to rent two hotel rooms for 272.00 plus 100.00 extra for our two dogs, totaling 372.00. We arrived at our rental home a day late at 12pm. At this point I rushed to supermarket to purchase diapers, wipes and milk for our son. We contacted the bag claim center several times trying to get a status update. Each time I was told the bags where going to be delivered to Tallahassee. The claim reps indicated several times that they are only permitted to put notes in file to say the bags need to go to Panama City instead. The bags ended up going to Tallahassee, then flown to Charlotte, and finally arriving in Panama City. The bags were delivered to our hotel almost 48 hours late. Because of the impending landfall of Hurricane Florence we changed our return flight from Panama City to Pensacola. When we arrived in Dallas our flight was delayed 2 hours, which meant we had to change our connecting flight in Falls. to a later time. Because of this change our seats are no longer next to each other and they only have two first class flights. So I will now have to ride coach. Then this flight to Dallas was delayed. I approached the desk to see what other options where. I also briefly explain what a miserable experience I have already had with American airlines, at this point the representative said that's life, and their was nothing he could do for us. I asked my wife to back to the desk and speak with someone else to see if we could get better assistance. The representative rescheduled us on a flight leaving to Charlotte, then transferring to Seattle. This flight went smoothly except we did not sit with each other and where not in first class. After this experience we will never fly with American Airline again. read more

Terrible customer service. I had to change the passenger name on a ticket because THEY made a mistake, and they wanted to charge me a $150 change fee. The ticket was only $205 worth! They didn't budge. Assholes! read more

American Airlines is the worst...I got up at 3:30am to catach a 6:00am flight which departed 45 minutes late making me miss my connection in Chicago. American Airlines can't get me out of Chicago for seven hours...this was not due to weather conditions or machanical failure...took me constantly asking to find out that it was due to the crew showing up late to work...WTF! The most American Airlines will say is we are sorry. You pay more everyday to get less everyday. American Airlines customer service sucks. And you know it sucks to suck. No one would ever do business with me again if I made and error and said oh I'm sorry now go over there and sit for seven hours. Have a nice day!...WTF! read more

Overall, not such a bad experience. My first flight out (SEA-DFW), the gate agent and flight attendants definitely weren't the nicest people in the world, but not truly rude either. On my way back from DFW, there was a mechanical issue that caused a two hour delay. We were kept on the plane for an hour with very little air conditioning. Then, we were let off for a while - a welcome relief! The flight crew was definitely kind and courteous during this time, and very patient. One thing to be wary of - on all 4 of my flights this trip (SEA-DFW-IAH and back), they started boarding at least 5-10 minutes before the time printed on my boarding pass, so get to your gate early! read more

Horror movie! SEA-DFW-MIA-SEA. I just got out from plane and i would write here immediately because me and my family, we were suffering by the AMERICAN AIRLINES! I had three flights with them in last week and, would tell about last one which one was like a horror movie! We got the last flight MIA to SEA, which takes 6 hours, 15 min! One of the longest flight in US Territories! They did not have any dinner option! I was hungry and could not find even hamburgers or salads ! The cabin was extremely COLD!!!, asked about a blanked for me and mamma she said they did not have! But we saw many of those on BUSINESS Class, %99 of airline companies gives blanked as candies! What a cheap company they are! Every section of plane was full of little babies and they cried all flight long! We were 3 and could not sit together, mamma and sister they sat together an i sat alone but %25 of was empty! They tried to collect more money to get sit on same row! Flight attendees were not really friendly. Cheap company! Do not choose if you have second option! read more

I will probably never fly with American Airlines again. Flew first class with my girls to Scottsdale and back, and the flight there was just ok. The flight home wasn't even par. The flight attendant making the announcements throughout the flight sounded drunk or inebriated and the other flight attendant in first class was so rude and I actually overheard her taking shit about me and my daughter. So unprofessional and embarrassing. If you can fly any other airline, I would suggest doing so. read more

All four legs of my trip were horrible. We sat on the side of the runway for 20 minutes burning fuel because we received 400 pounds too much. On another leg, we sat at the gate for over 20 minutes while they loaded on the luggage. On another leg the ramp wouldn't extend to the plane door (which is the airport's responsible) and after 30 minutes of various people attempting to fix it, we then had to wait to be towed to another gate. For the most part the crew were wonderful except for the last leg, where they acted like they were doing us a favor for attending to our needs. I didn't request anything from the crew, but I saw how they treated those around me. The lady next to me stated that her previous leg was also delayed due to taking on too much fuel. So it would seem that they have a handful of excuses that they keep at the ready. They are now my least preferred airline. read more

I booked my flight to Canada with several months in advance. The airline changed my flight so many time and messed up with my sits and me and my wife had different sits in 4 different flights. The desk employees always told me they could not change the sits, could not upgrade to first class and if I wanted sits together only very last row was available. I asked to ask for a supervisor and they said nobody was available to help me other than AA websites. This airline is a joke. Worst customer service In the country. I have had much better service with Airlines in third world countries. read more

They are terrible. Don't ever book with them! You will get robbed! Terrible customer service and waste of money! Buyer be aware

I fly about 3-4 times a month. My preferred airline is Alaska, I've always had good service with them and rarely had a delayed flight. Today I am on an American Airlines flight. I don't believe I've ever had any issues with American. Flight attendants have been respectable and nice. I'll list out some of the good things I notice with American that I don't see on other airlines or maybe I just forget they offer it. Lets start off with the main cabin, one thing I do like about American is most of the planes the seats head rest is foldable so you can fold both sides in and ur head rest right in the middle. This is nice for a long or short flight because you can rest your head against something instead of your neighbor. Beverages, I don't believe any other airline gives the full can. Alaska pours all the drinks into a cup and it's usually never enough. Today they were giving out full cans with a cup of ice. That was definitely nice. Wifi, so far all my long distant 3+ hr flights have always had wifi. Most airlines have wifi now which is really nice. Video Entertainment this is a negative for me. With Delta all the seats have individual screens with satellite TV and HBO and movies. With Alaska you can purchase individual players that have some movies and some shows. On American it is a screen that pops out of the ceiling and you share it with everyone, there is no choice of entertainment you get what you are given. It isn't a big deal but I thought it's useful information in case you are looking forward to a video on your flight you now know you should bring your own video. I'm giving them 3 stars because they haven't gone above and beyond like my experience with Alaska. read more

I feel like airlines are always getting a bad rap. I get it though, they have a lot of problems. Here are some things that went right with our last flight out of Seattle. Lots of electrical plug-ins near our gate (this is probably an airport thing, but I am mentioning it anyway) Offered to gate check bags before we boarded the plane because our flight was full (instead of waiting till 3/4 of the passengers are loaded then doing the frantic checked-luggage thing at the end of the jetbridge. Our plane had to make an emergency landing due to an ill passenger and the flight attendants passed out granola bars and offered everyone water The only thing that irritated me was that when we were delayed getting into Chicago due to our extra stop, they didn't have any connection information for passengers or announce to let passengers with connections deplane first. We were in the back of the plane and that left my boyfriend with a serious mad-dash to catch his next flight. Which thankfully, he made, but barely. I was sitting near some other people and they could have possibly made their connection too if allowed off the plane first. read more

American Airlines is really a tale of two cabins. The check-in here was for a First Class round trip - SEA-JFK. As far as FC goes, AA does OK but not exceptional. The seats are comfortable, and the food is pretty good. Of course in FC, you get free drinks, and as many snacks as you care to eat. Service was good - the flight attendants were attentive, and overall it was a decent experience for a long-haul flight. Considered just on the basis of FC, they are probably a 3 to 3-1/2 star experience. They offer no-cost streaming entertainment, but it wouldn't work with my tablet - personally I much prefer Alaska Airlines personal players. Coach is a completely different story. If you ever have the misfortune to be crammed into the economy seats AA uses, you will curse them, the seat designers, and the FAA for ever deregulating the airline industry and allowing any airline to put out this crap product. Unless you are under 5'-8" and weigh less than about 150 lbs, you will suffer greatly for the duration of your flight - if you are under these dimensions, you will only suffer moderately. The CIA should probably consider contracting with AA for "enhanced interrogations" using stress positions by making prisoners fly coach with these people - the prisoners would probably gladly tell everything they know during a DFW-ATL flight. Combine this with the now normal litany of nickle & dime charges, and you have an experience that is probably no better than flying Spirit. Overall, if you have to fly with them, fly First Class - if you're going to be stuck in coach, take a Greyhound... read more

Absolutely disappointed with this Airlines. AA44 got delayed not once but twice and it was a 12.5 hrs. Delay. I mean seriously?! Don't you have another plane which can be used since this one was having some "issues". I ended up booking another flight with a different airlines which is going to a different airport. So thanks for nothing AA because of you I missed an important meeting and had to make 3 trips to the airport because of your delays. Avoid this airlines if possible! Zero stars!!! read more

I took a trip from San Diego to Seattle. I found the service very friendly in both locations, plus I didn't have to pay for my first checked bag. I lost a personal item at the plane and they didn't hesitated to help me. read more

American Airlines - Airlines Near Me - Seattle, Washington

Booked on american airlines to go to NJ april 18 2019 to visit my sister of 92 years of age. before I was able to make this journey she passed away and I had to book another date on another airliness to get a new flight. american Airlines would not refund my first class ticket and would charge 350.00 to change my flight to another time and location unknown. This is posted to be VERY CAREFUL with this particular airlines. They are rated number 10 as the worst airline service and now I know why. read more

OK, we need to stand up and demand some changes as a consumer. This latest AA flight was the worst ever. Is it me, or are they intentionally making the coach seats smaller and smaller. This was the most uncomfortable trip ever. Four hours crammed into the seats literally shoulder to shoulder and hip to hip with the other people on each side. Can't move a muscle without disturbing someone. And the rest rooms are so tight, you need vasilene just to get in, let alone try to turn around once you're in. It's ridiculous, why, why, why? It's all about the bottom line for them, how much profit can we squeeze out of this. BULLS#%T! I would pay more to be comfortable. But if we don't complain, nothing will change. It's time to SCREAM! We need bigger planes with more room...I'm going first class until they fix this. SOB's! read more

American Airlines suck! They do not follow their own policies and procedures. My father passed away and as a result, I no longer needed my ticket. I requested a refund due to death of an immediate family member, with submitted proof, which, according to their own policy, is reason enough to grant a refund. My request has been denied...it seems the best they can do is not charge me the $200.00 cancellation fee! As if I'm not going through enough as it is. I am extremely frustrated and disappointed with American Airlines and I will never book with them again! read more

Recently took AA from Florida to Seattle. Long day, but the on stewardesses were quite friendly and helpful, and the flight went well and on schedule. However, at baggage we had a time. 16 hour day, we are over 70, 4 big pieces of luggage to lift onto cart, 2 AA luggage boys were on their cell phones, just watching us struggle. I asked one for help but he did not speak English. AA management needs to check up on their hired help. I will work for $15.00 if I can just play with my cell phone on duty. Ed B read more

I do not understand why some of the planes have movie displays and some do not. I never know what to prepare for: should i bring a book or headphones? Then, if you buy the wifi it's too slow to watch any videos or even browse the internet. All you can do with it is send emails and texts. It's frustrating for long plan rides. I always fly AA but now i'm searching for a new company. read more

First, I want to be clear. There was a snow storm in Texas that delayed flights. However....Being told "you should have arrived 3 to 4 hours early for your flight." If American Airlines let customers pay for and print Luggage Tags in advance like many other airlines to (such as Alaska); there never would have been the nearly TWO HOUR LONG LINE to get to the "print your bag tag" machines. We were turned away from Customer Service, where we went initially. We were told "check your bags, THEN come see if we can get you a seat assignment." By the time we got to the "print your bag tag" machine, it was only 20 minutes until our flight. Machine redirected us BACK to Customer Service. 25 minutes there.... we missed our flight. It was OUR fault, so we are on standby. 14+ hours after we got to the airport, we finally got on a plane. WHY can't American Airlines catch up with the year 2000 and let us PAY IN ADVANCE for our bags. WHY can't they allow us to print bag tags like Alaska Airlines and others have for YEARS now. This would have made the whole process MUCH faster for all 5,000+ people standing in that horrible, horrible line. Note: I am SERIOUS about the number of people in the bag tag line. NEVER again, American. Never again. read more

So my wife and I were talking and we have decided that the time has come to document our struggles with how AA has been handling our lost baggage claim. In November my wife's baggage was lost/delayed as she flew from Frankfurt to Seattle. She landed around 10:30 pm. We notified the young lady in the terminal that the bag was not on the claim carousel, she promptly located the bag, and told us it would arrive on a later flight, but could be delivered to our house. Feeling satisfied and happy with the customer service we had received we drove the sixty miles back to our home and fell into the sleep of the jet lagged. Around 2:30 in the morning my wife woke me to show me a text that she had received on her cell phone that simply said, "The bag has been left on your door step". Upon inspection we found no bag left for us, and replied to the text - no answer. We then elevated our claim with AA, filled out the lost baggage inventory, sent in the documents and proof of ID - again, no answer. As we continued to call every few weeks, the pattern emerged of AA saying anything to placate me on the phone while ignoring the lost bag. When pushed, the said that they had a signature from my wife signing for the bag. I advised them to compare the signature to the one on the copy of the ID we sent in since my wife's name is 26 letters long and her signature has gotten very short over the years. I also asked them to email me a copy of the signed document - again, they failed to deliver something as simple as a copy of fraudulent signature./ Later conversations used excuses that baggage delivery was entrusted to a third party and therefore required a longer lag time between responses. A month ago I received a voicemail from AA that simply said the claim had been elevated and would take a minute to resolve. During my last call to AA last week I was told that the file showed a supervised scheduled to call me the next day - and again sadly, nothing by silence from AA on the day that a supervisor was "scheduled" to call. We are now at five months of a bag being lost with the sum total of information from AA amounting to a half-hearted email stating that the bag had been signed for, and a short voicemail saying the claim had been elevated and would take "a minute" to resolve. At this point the only conclusion I can draw is that AA has zero intention of handling this in an adult manner, and is only concerned with trying to draw this process out until we, the customer, loses the ability to pursue our lost baggage. Shame on you AA. read more

I recently flew AA to and from Chicago out of SeaTac. The flight was on time in both directions, which is solid! However, boarding was a total mess (you really shouldn't let four zones board at once). Once on the plane, the wi-fi was in a deplorably slow state (and I say this knowing fully well that airplane wi-fi is not as good as what's in my apartment or office), and the crew ran out of the cookie snacks. I've had better flights for sure, but as long as you get me to the gate on time, I'll take it. read more

I was treated very well this morning by the AA SeaTac crew. They were fast, friendly and kept the line moving. First class travel is always top notch with AA. read more

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If I could give American airlines 0 stars, I would. My fiance and I had our flight to San Antonio at 5:50am, we arrived at airport at 5:00. We went to check in with the stand but it wouldn't let us and we were told to go check with someone. We did and we were told we had missed our flight.. The lady wasn't doing anything to help us, she was careless. She was literally staring at her computer making it look like she was doing something. She asked for our ID'S and didnt give them back until we asked.We were able to go in through security check and make our flight but she said if she would let us she could get in trouble. We got there in time and we weren't able to get on our flight. Then we were told we could wait 4 hours for the next flight and she wasnt even sure if there were enough spots left to get on the next flight. I have never met someone that could be so careless and terrible at their job. I wish I asked to speak to a manager. Do not bother taking American airlines, they are horrible and don't care for anything but your money. Thanks for nothing. read more

So ridiculous with these remote terminals where you have to wait 30 mins to deplane and then catch a bus! The worst airline.

Not helpful, rude and degrading. I will never fly American Airlines again. I traveled with an infant and a toddler. I knew it would be hard to carry everything myself so I packed as light as I could. I had my infants car seat and when I asked someone to help me carry just the base of the car seat, she refused and told me "you need to hurry up and get in the plane. Figure it out." Mind you, I boarded early because I had children AND I paid extra for the first couple of seats. This was an expensive flight for the holidays and I expect to be treated with respect. Finally, after struggling with the baby, my toddler, our backpack, folding the stroller up, etc. someone came to help me. NOT FROM THE AIRLINE. Just an onlooker. The same lady approached me and told me I'm causing a scene. I politely asked how and that I was trying to get everything together since they said I could not leave my stroller (by the door so they can put it under the plane) and come back once I've buckled my children in. This lady was there every time I flew in and out of SeaTac. She is a grey haired lady who literally never puts a smile on and is so f'n rude! She needs to be fired and should NOT be put in any job requiring any sort of customer service. When I got home from my returning flight, they said "anyone who needs help stay on the plane and once everyone gets off we can help you." I waited nearly 35 minutes and the lady asked me "did you need something" I asked for help just bringing my base of my car seat down to the stairs so that way I could carry everything else. She then responded "you have a toddler. He can carry it." I snapped. Once the guy who being the wheelchairs up for handicap people came up, he helped me without even needing to be asked. F American Airlines. You guys need to really replace your employees or have better company morales. read more

My apologies I thought I was reviewing Alaska airlines, Anytime I have flown through this company I've never had a problem.

Terrible service. The representative at the kiosk seemed irritated by our questions regarding the flight. He rolled his eyes and while I was in mid sentence he walked away to give instructions to a facilities worker (garbage man). In addition when I asked to speak with a supervisor or manager one was called however as of right now I have been waiting for nearly 15 minutes and they haven't arrived. I just asked a employee when I can expect the manager to arrive and was told the office is on the other side of SeaTac. Finding out that the front line employees have no manager / supervision doesn't surprise me that the service provided was terrible. I will never use this airline again. read more

Beware people I had the most runaround with this airline, concerning my pre paid checked bag! Paid on line but when I got to the airport they would not let me check in because they did not show I paid for my checked bag! I found out later because I spent the rest of the day on the phone with Marco A service rep at the 877-477-7441 number. He said first they booked my bags on Alaska and he put in his notes it was fixed and my bag was paid and assured me the problem was solved, but would not give a compfermation code or any thing he could send me that I could at the counter when checking my bag! So when I went to check my bag once agin they ask me to pay , so I paid twice for one checked bag and never got a refund for the on line payment I suggest you take a screenshot of your payments because they don't have a clue how to look up your info. The service rep and the ticket agent both work for the same airline were both looking at totally different screens and never saw the notes placed ther by the other. Not worth the hassle and time spent with dealing with people who don't have proper training or is it the air lines crap program they use, we will never know? But they lost my business for sure, and I fly a lot ! If they can't trace where your bag went, makes me thing how are there records of maintenance of plains . Do they not talk to each-other there too? Scary thought! read more