Checked my baggage with American Airlines and they ruined it! They even managed to break off the wheel and it was brand new. What did you do, run it over?! Nice job folks, seems keeping your customers property safe isn't important to you. Thanks for nothing. Would not recommend your airline at all. Flight - AA0436 read more

American Airlines - American Airlines shredded my luggage. Even the wheel broke off! Thanks for nothing @American Airlines! Flight - AA0436 - Airlines Near Me - Seattle, Washington

Why does this airline not have USB ports for charging devices!!! Please get into the modern century. I have to fly out to PHX quite regularly and usually go with Alaska airlines. I decided to save a few $$, and that old saying goes - you get what you pay for. Some of their fleet of Airbus airplanes are quite comfy, but they also lack the charging ports. Nowadays with Airlines nickel and diming us on everything, you'd hope for some common sense in this digital age. I mean they are now collecting fees on lining up early for Christ sake.. back to Alaska. Only good reason to give them a 1 Star. They are usually in D Gates at SeaTac versus the painful N Gates for Alaska. read more

Lets just say, I have had better. ( That includes airlines from third world countries) The Positives: Contrary to many posts, my flights were always on time (I have learned over the years that The time you have to connect is inversly proportional to the number of children and baggage you have.- so this was inportant) For the most part, my connecting gates were not as far apart as in the past( usually they are on opposite diagnal ends) Airline staff were friendly for the most part. Negatives: You had to pay extra to pick your seat and the seat cost depended on where it was. If you do not pick/ pay: you get the worst seat. ( On all of them, I was seated next to a rather large person that requested seat belt extensions. The flight attendants asked very loudly several times if the person needed two extensions, I was embarrassed for them With the exception of the flight out of Seattle, none of the flights had a viewing screen for entertainment or a charging station The internet did not work on half of them. ( No AA, it was not my phone, none of the other passangers could connect either) My row got skipped for beverages- which is just as well as I have learned that temperature of the coffee is directly proportional to the strength of the turbulence.  We had alot of turbulance.( I had lost some petsonal munchies that went airborne and aparrently went elewhere. If you are one of the passangers that was rained on with Reese's Pieces - I am sorry or your welcome). Someone on the long flight from Charlotte to Seattle had a very bad case of flatulance and was in dire need of a bran muffin- not the airlines fault, just didn't help In conclusion AA should take a page from the airlines of third world countries. They at leasy ypically distract you with free beer and blankets, so that you don't notice the shortcomings or at least overlook them In short, with all the extra costs: If God had ment man to fly (AA),He would have given him a bigger wallet. read more

No stars!! I was very disappointed in the quality of the plane compared to the flight I took internationally just before from MZT to DFW. This plane from DFW to SEA was dirty; there was food in between the cushions, which i noticed while putting my seatbelt on. The seats were very uncomfortable! I could feel whenever the passenger in back of me reached into the seat back pocket; it felt as if someone was grabbing my butt (I felt violated)! The tray tables were dirty and sticky with crumbs. The seat wouldn't recline. This bad experience makes me never want to fly with American again; These flights were not worth the prices I paid for my son and I! I want a refund! Please, make flying a better experience! It is so ridiculous and petty to want to charge extra for different seats; it is disgusting- you should be ashamed of yourselves! Just because everyone else is doing it doesn't make it right! Be better! read more

Flight has been delayed 3 times. Once heading to my destination and twice on my flight home. I still had a 3 hours drive home. i can understand it happening once but 3 times without an explanation just isn't right. I will never fly with American again. I know no big deal to them. Hopefully someone will read these reviews and choose another airline. read more

I have not been a fan of American Airlines for some time now, but find that I am flying with them much more lately. This is because of the scheduling, not the service. I arrived early and did not realize that they were only open during specific hours-I thought they were open 24 hours a day. As this was an international flight, I thought 3 hours was fine. NO! Only supposed to arrive 2 hours early! After waiting a long time, a very rude employee barked at those of us in the priority lane to get out of line and use the machines to check in. I was the first person in line and the only one to go to the machines. The machines could not locate my reservation. I went back to line and everyone insisted that I take my original place. The employee came back and began barking at us again and I explained that the machine could not find me. She rolled her eyes! I cannot believe that she was doing this to us. So, then I go check in. The representative did not want to print my ticket because my visa was expired. I was surprised because I had a copy of my visa letter. She kept reading the AA policy regarding the letter and said I did not have it. I kept calm and she finally got her supervisor and told me that her supervisor would just tell me the same thing. The supervisor comes out in an angry fashion. She asked me for the letter, then asked the employee to read the policy with my letter in hand. Then, looked at the employee as if she were from another planet. After some awkward silence, the supervisor said "This is his letter" and rolled her eyes at the employee. The employee then issued my flight ticket. Frankly, I am surprised at how many people were in line. I wonder if they are like me, and only chose American due to the schedule. This makes me consider flying United...wait, never mind, I will not go that far! read more

@SeaTac - No regard for timely (or remotely appropriate) baggage claim service. Clearly negligent. 3-months later -- same terrible delayed baggage experience. Adding insult to injury, the bags were rerouted from carousel 3 to 16 at the last second. Mass discontent and rumblings of 'AA is a the worst' were plenty. read more

This was my first experience with American Airlines, and it was the worst experience I have ever had with an airline. A credit of $200.00 feels like a slap in the face after multiple contacts with their poor customer service considering the ordeal I went through due to American Airlines' egregious errors. My first flight was scheduled to be on time. We boarded the plane then sat in the cold plane for 2 hours due to maintenance needing to de-ice the plane. The first deicer was not working properly, which prolonged the wait. All of this would have not warranted a formal complaint but given the myriad of unacceptable events that followed on the return flight. The return flight was originally scheduled for one gate, then when we got to the airport after standing in line at TSA for over an hour, the gate was changed. They boarded us on the plane at our original time and told us that there was an issue with the gas cap and maintenance was trying to fix it. Over 2 hours went by while maintenance tried to locate a new gas cap, then we were told we had to de-board the plane as they were unable to locate a replacement and that there was another plane waiting for us at another gate across the airport. We got to that gate and waited another hour where we were told the gate changed yet again. After we got to that gate, we got an email that our seats had been changed. They announced after an hour of waiting at that gate that there were not enough seats on the plane and asked for volunteers to take another flight and we were promised a voucher of $1,200.00 each for volunteering. Both my partner and I were the first to volunteer. We had to wait for everyone to board the plane before we could get our change of flight tickets, then after over an hour of waiting for everyone else to get on the plane, the pilot walked out, and they canceled the entire flight. We were stuck standing in line waiting for another 2+ hours to change our flight. We were given a hotel voucher that we could not use because there were no shuttles to the hotel after midnight and we would have had to pay out of our own pocket to go to the hotel and back for only 2 hours and turn around and come back for the flight they booked us on 4 hours later because there were no other flights scheduled that we could get on at the time. Then, our direct flight was changed to a layover. We were given food vouchers that could only be used in In the initial airport, but due to the time, everything was already closed and wouldn't reopen until after we had already boarded the 5 AM flight so we were unable to use the food vouchers. We had to stay in the airport with no food and no sleep overnight. The flight they booked us on that was a layover, rather than our original direct flight changed our boarding group from 7 to 8, which made it almost impossible for us to find a place to put our bags in the overhead bins, which left us with very little leg room and the inability to lean our seats back. We were given seats at the very back of the airplane on both the flights where we could not put our seats back and were unable to sleep even though we had been awake all night waiting in the airport due to our canceled flight and other mishaps that American Airlines was responsible for. When we got to the layover city, due to being on the very end of the airplane, we almost missed our short connection to Our final destination and had to run through the airport and barely made it in time, once we got on that plane it was again delayed for another 30+ minutes. read more

While entering my flight today 11/28/20 from Chicago to Seatc (AA2905) I asked the flight attendant, an older blonde lady, if I could get some assistance placing my carry on in an overhead compartment as I have very limited range of motion in a shoulder and can have difficulty lifting anything above my head. As another flight attendant grabbed my bag to help, a middle aged brown haired lady, the older blonde yelled out to me, "She isn't paid to get hurt by helping with bags." The tone and everything about her remark was rude and inappropriate. It may be in AA's best interest to make sure they don't have such fragile flight attendants, and hire only those who can assist without hUrTiNg themselves. Or hire one's that can POLITELY just tell me no, and don't yell out rude comments as I'm walking down the aisle. read more

I recently took a trip to Ohio for a few days and then on to Texas. On our first leg, we transferred from Alaska Airlines to American Airlines. American lost my bag during my transfer. My boyfriend and I both talked to both airlines, especially American, several times. American kept trying to deflect the problem on Alaska. We voiced several times that I needed that bag bc my meds were in there and the warm clothes I needed for Ohio. To get to the end, American FINALLY got it to me FIVE weeks later. Nobody went to look for it even tho we had stressed how imp it was to get it back. ALSO, it was very obvious my bag had been gone through. All my jewelry was stollen as well as some clothing. My suggestion is to never put important things in checked luggage. It was a very expensive and stressful trip. read more

They take your money, double and triple what they charged 1-2 years ago and then routinely cancel or delay your flights, so you have to pay extra for hotels and rental cars, for us, to the tune of several days. They lost our baggage and never bothered to follow up with us. Their running excuse is, "pilot shortage", well why didn't they say so when they were taking our money, no delays there? They did offer an alternative to their cancelled flights, we could reroute our 7 hour flight to a nearly 30 hour flight. This kaka has been their standing policy/excuse for at least 6 months. If you are delayed don't for get to make sure they guarantee an assinged seat on the next flight, so it doesn't happen all over again. You are also entitled to compensation, not that they'll tell you so. Also, don't use the kiosk to check in if you have TSA precheck or a discount through a credit card, you won't get them from their ticket/gumball machine. Think our next vacation, we'll take the car, a dog sled or just walk, it'll be faster and cheaper. Even tickets on the Titanic was a better experience, at least some of them made it. read more

No refund, no help, confusing information! My husband was in Costa Rica when the U.S. State Dept. told ALL travelers to return home (or be stranded indefinitely). The next morning he got an alert from American Airlines that his flight home scheduled five days later was CANCELLED (and several other flights from Costa Rica to the US were listed as CANCELLED also). He was not near the airport, and was unable to get through to American by phone (long waits). So in a bit of a panic, he booked the next available AA flight home, packed up & high-tailed it to the airport. He is home safe, but now is struggling to get a refund for the cancelled flight. He paid a premium for his return flight home, so it would be so helpful to get that refund. The cancelled flight was for 3/26, but was cancelled on the 21st or 22nd. read more

If you want to be confident you will get the flight you paid for, apparently you need to look at other airlines. We booked a nonstop flight for the family on American Airlines from Seattle to London. We were all really excited. Then without any notice AA changed our nonstop flight to one with an extended stop in Orlando and much longer combined flight time. For our troubles, they offered to refund us a measly $100 per ticket. This did not work for our travel plans. And now that we are looking at other airlines, ticket prices have increased dramatically. It's now doubtful we'll be able to make the trip. No more AA for us. read more

The worst customer service ever. Beware of two customer associates that works at the front desk. One is an Asian looking guy named Gabe and the other one is an Indian lady name tag said ODE on it. Got denied boarding last second because this guy Gabe told us "I think your dog is too big". After charging us and checking our bag in. You could've said something when the second you saw our dog. Also our dog is not too big and who are you to make judgement on that? By looking at him and telling us YOU THINK? The weight limit for in cabin pets is 20lbs and they didn't even let us weigh our dog to prove it. They claimed that he won't be able to stand, sit and walk in our carrier bag. First of all, just cause he wasn't in the bag atm while checking in. Doesn't mean he is too big for our carrier bag. They don't make any sense and trying to say that we have an attitude towards them. That's ridiculously unacceptable and unprofessional act. He also told us that he's been doing this for over 15 years. Well no wonder why you haven't got a promotion yet still working at the front. I had to call and email customer relations department to file complaint on them to get a refund for everything and ended up paying double to fly out and also waited at the airport for extra 5 hours. I'm sure there's good people working in AA but if you are just trying to pick and be difficult on us for no reason? That's NOT OK. I'll never take American Airlines again!!!! read more

The worst reward program. AA just changed our Seattle-Iceland reward reservation so as to add a total of two extra stops and 8 extra hours of flight time. On a route we specifically attempted to avoid by booking the flight we did. Incredible. Terrible customer service. Webpage doesn't address any tough situations (such as what they just did to us). Nobody answers the phone. We left a call back number ... and received a call back 7 hours after the time originally identified by their system ... in the middle of the night when we were sleeping. Emails are buried deep in the website, in a way that makes you think they are intentionally trying to make it difficult to connect. Rewards itinerary travel times are obscenely long and indirect. No. No more. We are leaving this shitshow first chance we get. Been a loyal customer for 20 years. This service doesn't merit our loyalty/business. read more

If I could give less than one star, I would. We had to wait for our Covid results at the San Jose airport in Costa Rica. We were prepared for that (made an appt, arrived four hours before our flight, etc.) but the lab was extremely delayed and despite our repeated calls to them, we didn't get our results until almost an hour exactly before our international flight left. We hustled to the counter and were "helped" (if you could call it that) by J. Castro. He informed us we couldn't board this late and was extremely rude and condescending. My husband is much calmer and more patient than I am and even he was at the point of losing it. J. Castro said we had to board much earlier and that it was posted everywhere and we should have planned better. Not only that, but our connecting flight was flat out cancelled and delayed an entire day. That was literally the worst customer service experience I've ever had. I won't be flying American ever again. read more

Not even worth my star It's Christmas and my lab mix cannot fly in the cargo to phx with my boy friend and I. Now I'm spending Christmas Eve without my little family due to these "restrictions" We had everything prepared for travel like her health certification saying she is perfectly healthy for airline travel we even ensured that the plane we were on accepted pet cargo and we still got turned away. Not only that, the lady I spoke to was an absolute bitch. I stood right in front of her for 2 full minutes and she didn't even acknowledge me. The customer experience over the phone was amazing but people who work here face to face were not to say the least. This will be my last flight with them regardless of my miles read more

I give AA a solid one star. First of all, the seats are narrow, second the seat ahead of you is about 10" from your face, third, if someone actually lays that seat back, u can't use the tray table and your tv screen is literally 6" from ur face. Sad that is the level a once respected company thinks they need to stoop to to make money. Not to mention my 7:30pm flight out of DFW had 3 gate changes, then was delayed, according to their monitor, 30 minutes (no biggie), then as the time counted down to the posted boarding time, it approached 2 minutes, they reposted that the plane is another hour late, but the agent at the desk being honest told us it really will be around 9:30..... need I go on? read more

I am worth a whole $12 to American Airlines.... My recent trip from Seattle to Jacksonville (JAX) was plagued with problems the minute I became an American Airlines passenger. I want to be clear that the first leg of my journey from Seattle to Dallas (DFW) on Alaska Airlines. I can't say enough good things about them. I continue to be a very loyal Alaska consumer. My American Airlines 8:35pm flight from DFW to JAX backed out from the gate on time. Before entering the taxiway, the pilot came on saying there were mechanical problems and we had to return to the gate. A bit later we were told to deplane. No one was able to provide any information on whether the flight was going to continue or not. Around 930/10 pm, American announced the flight was canceled. I then headed with the 200 other passengers to the American Airlines Customer Service desk where I waited in line for over an hour. By the time I reached the desk, it was midnight. I was "automatically" put on a 5AM flight from DFW to Charlotte (CLT) then on to JAX. The customer service lady and I agreed that a hotel room would be worthless, since the flight was scheduled for 5AM. She offered me a meal voucher, which I accepted. A whole $12 voucher. $12 to spend in the airport. Unfortunately, ALL the stores were closed and there was nowhere I could spend the $12. I spent the night in DFW waiting for a 5am flight, all due to American Airlines' mechanical problems. At some point, I called American's customer service to see if I could get better compensation. I was told no, $12 is it. Nothing else. Nada. Have a good night. My early AM flight was also grounded due to mechanical problems on American Airlines. While we waited on the plane, several people deplaned. Some spread out. Finally, over 2 hours after our scheduled departure, the gate agents came on to do a final head count. The count was so far off, that they made us deplane and replane. Again, more passengers abandoned the flight for other options. I was now going to miss my connection in CLT due to American Airlines' mechanical problems. By this time, my last meal was over 24 hours ago. I was unable to eat in the airport because I either had to stay at the gate, was captive on a broken American Airlines plane, or nothing was open. The snacks American offered I could not eat due to being gluten intolerant. I finally made it to CLT, the plan leaving over 2 hours late. Fortunately, my connection was also late due to weather and not a mechanical problem (what a refreshing change). I arrived in Jacksonville 18 hours after I was supposed to and after a journey that took 36 hours instead of 12. All of this due to multiple mechanical problems on American Airlines. To add insult to injury, American clearly demonstrated that my value as a paying customer is worth all of $12 to them. However, since I was never able to use the voucher, my value to them is actually worth $0. Which is exactly what I will be giving them in the future! * Mechanical problems at DFW * Delay in getting information out to passengers re: cancelled flight * 200 people and 6 customer service reps * $12 voucher to use in airport, but stores were all closed * Last meal over 24 hours ago, due to delays/cancellations and closed airport shops. * Mechanical problems leaving DFW the next morning * Several hour delay in leaving DFW due to mechanical problems and gate agent issues * Journey took 36 hours and should have been 12. Kersten Hubbard My reservation code: SBOUZT Flights on February 22/23, 2019 read more

Gather round the campfire my friends... Let me tell you give you a rundown of why you should NEVER settle for this absolutely shitty airline. I flew with American Airlines all day today and I'm still astounded at how awful they are... After flying with Delta on the first part of my trip, American Airlines pales in comparison. HARD. The one star is for the fact that they had seatbelts and oxygen. That part was sweet. Our first flight from Nashville to Charlotte (which still confuses me.... Why is my layover in Charlotte when I'm going to Seattle??) was overbooked. How in the hell do you OVERBOOK A FLIGHT? Don't you think you should have that down by now? Maybe keep track of your shit and this won't happen... But who knows, I don't have an airline. They were offering people money to stay in Charlotte and "figure out" another option. Lol SAD. The cherry on top of the sundae though was the fact that my boyfriend and I weren't seated next to each other, even though I had checked my seating online and it said we were. Luckily, an older gentleman saw us in the airport together earlier and asked if we wanted to switch seats - he is the nicest person I encountered on our journey. There was a flight attendant on this flight who was practically barking at an older lady to get off her phone while people were STILL BEING SEATED. LIKE. CHILL. So there was that. We finally landed for our three hour layover (gross) and we were disappointed to find that our flight was yet again... OVERBOOKED. COOL. And guess what? I was 7 rows away from my boyfriend, when once again, I was told previously the seats were together. You would think that when you buy tickets in the same transaction, they'd be next together. But no. American Airlines doesn't play the common sense shit. They prefer to make everything as hard as possible. I asked one of the crew members if I could have my seat switched and she told me, "Nope. Should have done it earlier. The only thing I can do for you is move you to 11B," which was one row ahead of my boyfriend. So, i did that, since I had no other choice. Once we got on the plane, we asked around but nobody wanted to switch with us. So, for my 6 hour flight, I sat alone between two men - one of whom got mad at me when I got up to the go the bathroom. So that was sweet. I found it weird that the drink cart was brought around pretty much at the beginning of the flight and then RIGHT BEFORE THE END instead of spacing the times out evenly. That would've made sense though - and I've learned that American Airlines doesn't like to make sense. Oh, and ANOTHER THING. Their planes are dirty as shit. The first plane we rode had oil from somebody's face slathered on the window and the back of one seat. The next plane had several spots on the walls that looked like stickers were just ripped off and nobody cared to try to get the rest of the residue off. I tweeted at American Airlines, and they tried to act like they only wish the best for their customers and swore up and down a crew member would help me with my seats - but nope. Literally every flight attendant and crew member was rude as hell. I know for a FACT I will never, ever fly with this sorry excuse for an airline. Flying is never really a "positive" experience, but American Airlines sure knows how to make it the most ASS part of your whole entire month... Maybe even year. read more

* After Alaska I guess my expectations were already low * After my first flight of the day on Alaska (http://www.yelp.ca/biz/alaska-airlines-horizon-air-richmond#hrid:o-h56miugT1vP5xd4o1gpw) I had low expectations, which is probably why I'm giving 3 stars. If I had to compare to something like Cathay (http://www.yelp.ca/biz/cathay-pacific-airways-richmond#hrid:0JTqnEEhZbTdRDkYAXqQ4A) it would probably be 2.5. AA flies tiny little MD80 planes on so many of their domestic trips in the States, including my flight from Seattle to Chicago. The flight was packed and the flight attendants were pretty grumpy during boarding. But once the flight got off the ground the flight attendants seemed to relax and provided a decent service. The first class seat was pretty cramped with the person in front of you reclining and having it hit your laptop. (And yes, I had my laptop out to watch a movie because AA doesn't provide any on board entertainment at all on these planes!) Breakfast was served - and was actually pretty decent. It basically served as my lunch since it was already almost lunch time in Chicago. The omelet was nicely spiced with a bit of chili - a nice surprise for airline food which is usually pretty bland. It came with some decent side beans and potatoes. There was also a fresh fruit plate that was actually fresh and tasty (several types of melon, berries, and pineapple), and fresh baked biscuits. Not terrible, and better than I expected. Drinks were regularly refilled throughout the flight. The one thing that is really wonderful about AA, which also brings it up to 3 stars is its frequent flier program. I think it is the best program out there with all sorts of partners, bonus miles, and fairly easy to redeem miles for international travel on carriers like Cathay, Qantas, JAL, and BA. The little relatively unknown secret with the program is that after you accumulate 1 million miles (not just airline miles - from any partners, etc.) you get lifetime Gold elite status. After 2 million miles you get lifetime Platinum elite status. The platinum elite gives you 100% mileage bonus, regular upgrades, lounge access at all of their major partner lounges, etc. It is a nice perk to get the lifetime so that even in years without much travel on them you still get some nice things when you do fly. So my big trick is try to fly Cathay, BA, and Qantas and rack up the miles in the AA program! read more

Never again AA-- NEVER AGAIN. If I could take away my 1 star for the BELOW PAR customer service, "on-time" flights, lack of working in-flight services, rude and deceptively lying "customer service" agents on-site (at DFW) I would give you zero. You can't PAY me to take another flight with you, especially if I have plans or a schedule to keep (like work). 5-6 stars for being the best at being the WORST AIRLINE. read more

NOT RECOMMENDED. Not enough staff at the counter to check people in. I saw 2-3 staff just hanging around at the empty counters and chatting with others. Everyone seemed to be very frustrated with that inefficiency. Waited for an hour from 4 am to check in my luggage and finally, it was my turn, but I couldn't make it the flight. I was flying internationally, so they messed up all of my itinerary and were not helpful at all. The staff told me, "Well, I can't help you. Please call the airline( international) help center. " Super upsetting. My travel agency helped me up right away over the phone and flying with Delta now. Goodbye, extra $330. I will not fly with AA ever again. read more

I am headed to PHoenix and sun and warm. However, American Airlines has proven to be the worst airline!!!! When I booked the flight, I asked about emotional support animal. He said just bring a letter to the ticket counter when checking your bag. So I do and nope, that was wrong. Of course no one said sorry just either you pay $125 or don't fly. I asked why the customer service person told me different and I was told " I don't know. It wasn't me!!" Then Yesterday they made me pick seats that ended up costing me $75 and when I called customer service they first said it's an internet issue and transferred me. Then he said well you checked in online. No apology or anything. Im so pissed!!!!! I will be leaving 1,000,000,000,000 bad reviews. read more

Without a doubt the worst airlines in the skies. Every time I fly American (this being the last) something goes wrong. Today it's a ground computer system that has made all their flights nationwide 40 minutes late. As an added bonus, today the lavatories on the plane are not available due to some cabin pressure thing. I hope someone poops outside the flight deck doors just to send a message to this pathetic corporation. The other thing that sucks about American is the connecting flights nowhere near finale destination. I'm going from Seattle to Madison. You'd think the connector would be Chicago. Oh no! It's f'Ing Dallas. Serious - wtf. I suppose this is what I deserve from diverting away from my friends at Alaska Airlines. Now they are truly the friendly skies. American Airlines sucks!!!!!!! read more

Horrible phone customer.. cant waste your or my brain cells detailing the messups with phone staff and website.. In the air and on ground face to face- excellent service and good flights. Safety and courtesy in long trips is vital.. I hope they improve phone care.. maybe I will write a separate review fo rthat. hast aluego read more

We were supposed to take off at 6.20 AM Pacific time. We are still on the tarmac now @11.00 AM. And oh, they did not get the bags loaded on to the plane and realized it only at 8:00 AM. Subsequently, they realized they had no fuel at 8:45 AM. I am an objective person, surely there are positives for AA, it has been running for so long! It does seem like the business will not be able to sustain for much longer. However, the negatives said in each of the reviews here, about the seats, entertainment, no charging points AND air-hostesses are true to a large extent. In the future, I will try to avoid American Airlines. Also, the highlight of our flight: the steward was yawning when going over the safety procedures. LOL. I sincerely hope we don't crash. read more

Had a flight out today at 8:10 to Phoenix, received email at 2:30 am saying flight delayed until 10:30. Went to airport, new delay until 11:30, now another delay until 1:30!!!' So the airlines has know about this since 2:30 am and they haven't fixed it yet or brought in a new plane???? They're feeding us crackers, I have now left the airport due to my missed plans in Phoenix! Where is my reimbursement American??? read more

I fly approximately 3X per month and I will never fly American Airlines again. My journey started in Seattle and I was taking a flight to Bloomington Il. My flight leaving Seattle was 2 hours delayed (Not really a huge deal). So we finally arrived to Bloomington and I had my vacation and saw my family. When we returned to the airport to leave for home we found that our flight had been cancelled. When we approached the counter they advised us that they were able to get us onto another airline leaving immediately. When I asked if we would make our connecting flight I was told "Good Luck". We raced out onto the tarmac to catch our flight and in mid air we asked if we were going to make it to Minneapolis on time to make our connecting flight. We were told our plane wasn't going to Minneapolis. They had gotten us a connecting flight in the next city, but none of this was explained to us. My Mom and I had to sit the whole flight wondering if we had a connecting flight to get home. read more

Since the bag was lost they finally found my checked camera gear at another airline. All of my lost inventory paperwork had been submitted to the airline and the cost of the equipment I had to rent for my shoot in Chicago. It's now September 30th, 8 weeks from the day they lost my gear. A representative from American did call me to follow up and say they would reimburse me the amount of renting the camera gear a few weeks ago. I have still have not received that check and still get the automated calls from the airline apologizing for not locating my bag. If you can help it, do not check your bags. But if you have too make sure to heavily label your bag, make sure they identify your bag under the proper baggage codes and watch the ticket agent scan it in. I hope this is helpful. read more

Paid $82.40 above ticket cost for a Delta Main Cabin Extra seat. Attendant at gate was grumpy so would not let me sit in that section! Instead he placed me, a 61 year old female, at an exit row window...which was a lovely seat (ha!)...somewhat held together with duct tape! And during the flight I saw that the Delta Main Cabin Extra section was NOT full. Customer service could not care any less. I am a single woman, senior citizen, veteran. I will take my business elsewhere. read more

American Airlines - Airlines Near Me - Seattle, Washington

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Good service while in the air, the planes we had from BOS- PHX and then PHX- SEA were older, no seat back TVs.

They suck. I arrived at Seattle airport exactly 35!minutes before my flight departure time, and as I checked in, the person that was half chatting with a co-worker tells me "you just made it". I mention I'm relieved, thought I was too late and asked if I'd need help getting expedited thru security and she replied "you're good..". I go thru security and run to the gate. Holding my ticket up I shout "I'm here!" and as I approach the door two ladies look at me in silence as one of them then turns to close the door. I look at my phone and it's 6 minutes until departure time. It wouldn't have been that bad if they stopped me at check in and just said look you're late, but they told me I'm good and let me go on. I can only surmise that the person that checked me in did not notify the ladies at the gate AND the gate attendants did not bother or care to check to see if anyone missing was checked in. There was no page for me, so there's no evidence to show they knew or cared they had a passenger missing. So after I realize I'm screwed and am starting to complain, they both began with the rapid-fire "we close the door 10 minutes before flights" and "it says that on your ticket" and so forth... Next flight I need is 7 hours later so I ask if they can check other airlines for me to see if I have other options and they weren't interested in helping at that point. They printed a standby ticket and handed it to me. I realize I was late, but I really believe they did nothing to help when they clearly could have. Case in point... On the same airline going from Dallas to Seattle on the first leg of my trip, the plane waited while a group of Seahawks fans boarded about 20 minutes late. The pilot even came over the speaker to explain why we were delayed. Ironic? Some of their staff clearly just don't give a shit... read more

For medical reasons, I require an aisle seat and I made reservations with "Confirmed" seating written 4 times in my confirmation receipts. Upon arrival to Sea-Tac airport checkin I found they changed my seat to a middle seat with no explanation or ability to change seats. The desk clerk didn't even try to find out why, just brushed me off to the direction of Security. I will Never fly American Airlines nor refer this to anybody else. read more

Bad weather happens, but stranding us for 3 days and giving us excuses like, "The flight crew didn't show up." Doesn't help. You see we, the passengers all made it! First night, no compensation, didn't pick up even a meal let alone a hotel bill. My nickel. Second night picked up hotel and ONE meal. So I get to pay for the other five. Third night and I transfer to United. EXCEPT, my transfer done by your staff doesn't ever happen, even though you assured me it did. Oh goodie, another night in a hotel. Not sure your company understands this. Fortunately your customer will vote with their feet. I expect your airline to be gone in the near future. read more

I have flown quite a bit in the past couple of years without significant disappointment. This was my first experience with American airline. My husband and I went on a very special trip to Asia and were able to get a direct flight from Seattle to Beijing at a relatively reasonable price. We paid a premium for business-class seats because we both had recent back problems. Yes, we arrived in our destination without issue; yes, yes, the flight was on time; yes, it was clean. I realize a lot of people will not feel my pain because I was sitting in business class. However, this was my first time ever purchasing a ticket to sit in business class. American contracts out to an Asian carrier Hainan Airlines who put us on a brand-new Boeing 787 nonstop to Beijing. After takeoff we noticed that the seat did not work and would not even recline. The flight crew tried to reset the seat but were unable to do so. We spent the 12 hour flight in an upright seat. Although we had an amazing meal in business class we did not get the seat that we had purchased and paid five times more. I would've preferred to have gone to a fancy restaurant and had a lovely meal then sit in coach. I could have bought 5 more round trip tickets. I sent an email two days after my outbound flight only to receive a canned message back. Lo and behold, on the return flight two weeks later we were also placed in a seat that did not work. We insisted to be moved prior to take off and were accommodated. I've since followed up with another email to American Airlines to be contacted directly by a customer service representative for either a partial refund or issuance of a free airline miles on my account only to receive a generic email response. There is NO customer service phone number to even reach someone in the event of issues. They simply need not respond to my email to sweep this under the rug and never address it because I have nobody to contact. Needless to say I don't think I will ever book a flight with American airlines again and I don't think you should either! read more

I thought Southwest was bad. They're cheap but at least they know how to run an airline. AA can't do a single thing right. Every flight I've caught with them has been delayed at best, completely canceled at worse, and they do nothing to help their clients. Even when we were delayed because of weather conditions, which was not their fault, they could have at least let us know what was going on instead of just letting us sit on the runway for 3 hours in silence, wondering. And then when we finally got to our destination, they had some sort of malfunction with their luggage door so we had to wait an extra hour for our bags. I almost missed my connecting flight on another occasion because they were running late as usual, and making people check their carry-ons at the gate because they said there was no more overhead space. But when I got on there, almost half the bins could still hold more bags. This has happened several times. But perhaps the worst was when my parents missed their flight despite arriving at the airport with plenty of time to spare and having checked in online the day before, because it was so backed up with other people who were trying to fly out. Instead of letting the passengers who were still on time go through first so they could still keep mostly on schedule, they still made everyone check in in order, thereby creating a domino effect of missed flights and stranding many many people at the airport. Most of them sounds like had to wait an extra day to go home. So this company cannot run their business in the air or on the ground. I don't even review much on Yelp but I had to let everyone know to stay away from AA. Go to Southwest instead if you're short on cash, and at least you'll get there in one piece on time with all your luggage and sanity intact. read more

I wish I could tell the world not to fly or book with American Airlines. We booked with them and then they switched us to Alaska Airlines without telling us. We had to find out when we were checking into our flight. And then we couldn't check in until we got to the airport. Not only that, they moved us and didn't put us together! And then they never called us back when we tried to figure out what was going on. This has been the worst travel experience I've had in a long time and I'm going to make it a mission to never book with American Airlines ever again and to make sure none of my friends or family do either. Try to be humans, American Airlines. Just try it. read more

I have heard bad things about American Airlines and thought maybe it was just a rumor. However, our flight experience was as bad as I have ever experienced in all my years of flying. Flight was canceled and then next day, had to wait to next day to fly out. Then there was another delay. Lost hotel money and they said the only way I can get money back for lost hotel money is to write a complaint to their customer service department. We will see how long it takes to get our money back (which I highly doubt) read more

"Really?... REALLY?!?!?!" - Ari Gold So my brother books a flight and the knuckleheads put the flight under my name? How stupid can your system be? And then charge another $150 to change it after you screwed it up? And on the day of his flight? And change the 2nd half his flight from DFW? I will be happy when I can sell of my miles, burn my AAdvantage card and rather ride in a horse trailer cross country. read more