I booked two tickets with Jeblue for my wife and me. ( Same reservation)…read moreUpon checking in online the system assigned seats A and F, completely opposite of the same row. At the gate, I approached one of the flight attendants and asked to put is together. Her response was that I had to pay extra for it. I was furious! She didn't even make any effort to see if my request could be accommodated. At the same time, she offered to make a change but it would cost me, basically doubling the price of the ticket. So there was actually a way to put my wife and me next to each other. If only I could pay extra. The whole episode led me to believe that the seat assignment algorithm is designed to purposefully split people apart in order to force people to pay extra, that is at the last minute at the gate. The attendant was less than useful and plain rude. She did even want to be bother with such petty demand, but of course she could have taken a lion if I was willing to pay. This is plain extortion, if you ask me. JetBlue used to have some reputation. Now I miss Spirit! JetBlue is just another crappy airline in the long list of endless corporate greed.

Back in the day, we thought JetBlue was a reasonably good airline. But in March 2019, I gave them a…read moreone-star review, as they canceled our outbound flight with short notice. I waited on their customer service line 50 minutes, but JetBlue was unable to help us get to Aruba that weekend. We took American Airlines on Monday. That was their pre-pandemic support level. Three years later, they are much worse. How bad you ask? My neighbor who flies to Florida frequently, now uses Spirit, a discount airline which also features a mediocre track record. The irony there is that JetBlue is trying to buy Spirit. Perhaps they are trying to prove that two wrongs do make a right! My current angst revolves around their refusal to credit a flight I tried to cancel online. I sent them the error messages I received, as the website wouldn't let me cancel. Their response was essentially, that's too bad, you should have called and waited the two-hour hold time to speak with someone. Nice! Sometimes I can't avoid JetBlue, as the routing dictates the choice. In a few weeks I'm taking them to the USVI. I tried to buy extra space seats (those are seats that have marginally adequate leg room). Their website didn't let the transaction process (their site has a lot of issues), I was getting another error. I used the online chat with them for over 40 minutes. At the end of the chat, they said I'd have to call customer service to fix it (a two-hour wait). Nope - not doing that. Mysteriously, the seats were applied about 5 days later (I still had a charge on my card). JetBlue does customer surveys. I don't know why. Perhaps I can help them save some time and money... Dear JetBlue Customer Service, It takes two-hours to get customer service on the phone. Your support system is so outdated, you don't provide automatic call back (hey even if it takes two-hours to speak to someone, if you offered a call back system, your customers wouldn't have to wait on the phone)! So, let's create a simple customer feedback formula: A+B=C... 2-hour Hold + No Automated Callback = TERIBLE CUSTOMER SERVICE! Good news, now you can stop sending out the surveys (and save some money and improve your call intake system). You don't have to thank me, but I'd certainly appreciate a credit on the delayed flight to FLL I never got to use!

I recently stayed here while on a work trip. If I wasn't at work, I was in definitely relaxing the…read morehot tub!!!! The location is very convenient with the parking garage being right across the street. I was amazed with how fast the elevators were, I did not wait more than 1 minute for an elevator to come and that's pushing it! All the staff were friendly and personable; I especially loved the staff working the breakfast! My room was clean, I love, love, love how the TV said "Welcome Tina" I video chatted my hubby and showed him, he loved it too!! I got to see my cats on this chat as well, I'm not sure if I missed them or my hubby more... don't tell him that! The hotel does allow pets although my babies get sick in the car... YUCK! The bed was comfortable and the room had a cozy chair which was perfect for my reading! The room did have a strange smell which was less than pleasant, may be due from housekeeping only coming every other day. This really boils down to people being dirty, not showering, and probably not wiping correctly if you know what I mean......... I used an essential oil diffuser to make my nose just a little bit happier! My room would not go colder than 68 degrees which is a little too hot for me, but I managed. Other than the smell and temperature this hotel was as the kids would say now.... Da Bomb!

The room itself was clean and the bed was comfortable, which made it easy to rest after a long day…read more The location is also convenient, especially if you're visiting downtown Worcester, since most places are just a short drive away. However, I did run into a few issues during my stay. the room was generally clean, a few small details felt overlooked, like slower-than-expected Wi-Fi and some noise from nearby rooms that made it harder to fully relax at night.

We had the best 10 day trip to Ireland! It was off to a bad start tho when we missed our connecting…read moreflight in Chicago from Houston. We had to spend the night in Chicago. I only wish I just went right to the Hilton across the street, rather than spend 3 hours looking for a hotel from the airport. Our group had 27 of us and its hard to find 11 rooms late at night. I forgot we had the travel insurance and they should cover the bill. I just filed a claim today. Proximo had no problem emailing us a letter with all the charges we prepaid for the first day that we missed to help make a claim. A priest and deacon who we know and like from our church went with us. We had daily mass in several beautiful cathedrals and then prayed the rosary in the bus. We loved our tour guide Paul. He was very friendly and knowledgeable He made sure we still did all the things we missed. The bus was great. It was so nice to not worry about where to sleep, eat or go. It was all taken care of with the best results. I loved every minute. The only problems we had was strictly because of the airports. My luggage was left in Dublin on Friday. It arrived in Houston the next night. United sat on it for days since I live 160 miles away. They finally Fedex it and I got it that Thursday. Otherwise, I would love to go back on another trip thru Proximo. Sandra M.

My friend and I paid in full a pilgrimage that was to take place in June 2026. Proximo did not tell…read moreus the pilgrimage was cancelled due to lack of persons required. I had just e-mailed them two weeks prior asking when we would get our itinerary and airline tickets. They said a month before we leave. During a conversation, a woman at the church told me that the pilgrimage was cancelled. My friend and I were never notified. I called Proximo and was told that they have to look into it. I was then notified that it was cancelled and deleted from their system. Fortunately, after several phone calls and e-mails I did receive my refund.

Bath Claudio and Dimitri provided excellent customer service and helped me navigate a rental.read more

Dimitto Andre was one of the most effective and efficient customer service Rep I've seen in a long…read moretime! He explained the process very clearly and made a great impression for your company even though he was working the whole station himself. Don't lose him. I'll be returning here for future rental needs! James J.

Friendly staff, good food selections, and one of the best airport bloody marys's around!!!read more

The food is fresh and the customer service is phenomenal. Truly, my favorite airport dining…read moreexperience. Folks are friendly and the options meet just about any need you would have.

The driver was suppose to pick us up at 3am on 10-7. At 3:15am, driver called to say he's running…read moreabout 15 minutes more, at that time they also sent a web sight can track the driver and, he was easily another 1/2 hour away at witch time we end up driving ourselves

Would not ever hire this company. I witnessed their driver in a blue Toyota Prius on Rt2, put on…read morehis left turn signal then take the right hand exit for RT 190. He then sped up, tailgating people, and cutting of other cars and swerving all over the road till he got off at Rt 117. Very dangerous and ignorant to ever get into a cab company with drivers like this.

This is my 2nd time using them what great service will highly recommend them for any eventread more

We used Joey's town car service to get back and forth from Logan on our "bucket list" trip to…read moreScotland. They were fantastic...reasonably priced, on time, polite and so on. When we landed at Logan at 9pm and I took my phone off airplane mode, I got a text within minutes from the driver with nicely detailed directions to the limo parking area, where he was waiting. On a scale of 1-10, Joeys is a 15!! We will definately use them again and recommend them highly.