Our experience has been horrible. The people are not bad to deal with, but the quality of the products has been trash. Our landlord asked us to replace the dryer with one from these guys. We are now on our second dryer and our 6th visit and we still do not have a working dryer. The first one was not properly checked and all the functions did not work. We called, the repair guy came out 4 times to fix it. Two times he has the wrong part for the model and the other two times the part did not resolve the issue. They took back the dryer and brought one that was of lesser quality. This second unit blew the circuit breaker on the first use. They are trying to say it is the breaker.....which worked for both previous dryera. Now on our 6th visit, they are offering to check the unit or bring a 3rd dryer. It has been a huge waste of time and effort. The money saved is not worth the hassle. read more

American Appliance has lost the business of a long time customer. The service agent in the phone, 'Sharon' was extremely rude and nasty to us. We had an issue with repair of an appliance and she was aggressively rude and offensive. We have used American Appliance for over ten years with to supply our commercial propertie. We are now looking for other options. read more

The service tech arrived as planned but couldn't concentrate on diagnostic and left after becoming agitated and confrontational. He was adamant about his 8 years of experience but his professionalism was lacking to say the least. read more

American Appliance is hands down the best in integrity, service, professionalism, quality, value, and price. Have been doing business with them for decades! Elysia J. Watkins read more

American Appliance - Appliances & Repair Near Me - St. Petersburg, Florida

I can't believe they don't have 5 stars. If you need an appliance like I did this place has rows of shiny appliances and one year warranty. Sure I could go to home depot but for $600 I got a matching washer and dryer. Including $40 delivery. Nino and Dave set up my washer and dryer. They were early which was a nice surprise. Professional. I didn't have a 210volt I did need to call my electrician Those 2 guys gave me so much information on how to get a dryer vent. They cared that I was satisfied with my purchase and their service. If only every delivery guy could be as respectful and friendly as they are. I am going to let all my neighbors know by posting on our community facebook page. It was easy (except for my fault of 210volt) and went smoothly. I highly recommend this business. I believe they have had this biz for over 30 years. It must be a good place to work because those two delivery men were awesome. Thank you! read more

You can always count on this place to have an appliance that works, they've been there forever (ok for years). What impressed me especially with this purchase was the speed, efficiency & professionalism of the guys who delivered & set up my washer & dryer. They came on time, got it all set up so quickly & were 2 of the friendliest guys you'd ever want to meet. read more

Honest, helpful and reliable. Have used them several times. Great prices and service

During Milton, one of our refrigerators stopped cooling, which we attributed to power surges/rapid on-off cycling, so we called American Appliance, where I used to buy used appliances for our rentals until 2003, when I sold all the rentals. Their service tech confirmed that the refrigerator was not worth repairing, and told us that we could get 1/2 of the service call refunded/credited if we bought a replacement from American. Off we went to their location, where they had a lot of reconditioned fridges...all with SOLD tags! Mike was extremely helpful, explaining that they had run out of reconditioned units because so many people had suffered home flooding, which ruined refrigerators. My wife noticed one which was a new Bosch French door, 2 drawer, with ice/water in the door, but had a couple of VERY small dents on the stainless steel doors. It was a much nicer refrigerator than we needed as a replacement in our garage, but Mike provided such an attractive price, we couldn't refuse, especially with a new guarantee. The box was delivered first thing the next morning, the deliverymen were SUPER!! The exact same model was $3000+++ at Home Depot, where delivery and haul away (old box) were additional charges, and they were not available for immediate delivery. We paid nothing for rapid delivery and haul away, and American charged us a total, including tax of: $1284, and the new one was operating in our garage 16-17 hours after our visit to American Appliance! read more

TERRIBLE COMPANY! DO NOT GIVE THEM YOUR BUSSINESS!! I would give zero starts if that was an option!! Dealing with them has been a nightmare... they have been out on several occasions so many I lost count! All for the same problem... they keep doing the same thing and think it's going to fix the problem... not only that they rigged a few things...the service guy I've been dealing with speaks broken English making it even more difficult!!! DO yourself a favor and avoid this place all costs or you will be paying alot of costs for nothing! Shame on you american appliance!!! read more

I bought a fidge from American Appliance a while back at a great price. delivery was free the delivery guys where great. I even tipped them for there service. I have absolu no complaint. american appliance made everything super easy. thank you read more

No stars !! The worst appliance company! Do not buy anything from this company . I have had 4 refrigerators replaced from them in 3 yrs. 2 dryers along with horrible customer service . I requested for them to tell me how many times they have been to my house to repair or replace appliances that were ordered from my landlord . The owner told me he would not give me that info. He also threaten me that if I came to his store I wouldn't be walking out . So yes I had a few words for him . Horrible appliances and bad customer service ! read more

Soooo to start I bought a washer machine from American appliance on Aug 24 2021. Came early in the am cool awesome quick and easy right? Sorta kinda when they did get here to deliver it the "Hispanic" delivery guy started off pretty rude but whatever you hate your job. Didnt take very long, BUT, they damage the sliding door in the unit I am RENTING. Called the "Boss" to get it straightened out because I'm not paying for damages that I didn't do. They faught me on it and came with " glue? To fix it lasted about a month. Now the same washer won't spin and they wanna charge fee to come out and look at it? When it's under warranty? Pretty shitty warranty. read more

American Appliance - Damage door - Appliances & Repair Near Me - St. Petersburg, Florida

Got a dryer. Delivery people installed, hose fell off, after they left, of course, there is no place on the dryer for the hose to clamp on. They had to have known that. Waited for hours for them to come back, ruined plans for the day and my husband had to cancel an appointment for which we will be charged because of inept delivery. Never again! read more

American Appliance prey on the elderly by selling defective appliances as good ones. Furthermore, they belittle them by telling them that they don't know how to use a simple washer... even when their own repair man was not able to fix the issue.   This business is nothing more than a bunch of vultures preying on the elderly in St Petersburg FL. Their poor business practices are proven as they hang up the phone in the middle of a conversation when confronted with their deception in advertising.   American Appliance states on line that all reconditioned appliances come with FREE standard delivery, a FREE 30-day guarantee, and a FREE 23-month warranty! But on the paper receipt... the words all sales are final is added at the very bottom. American Appliance will take the money of the elderly and will blame them for their incompetence to cover this business deceptive practices.   Link to Empty 30-Day Guarantee http://www.americanapplianceinc.com There is nothing American about American Appliance! read more

Our refrigerator just stopped working in the refrigerator section... Oh what to do? So we took the recommendation of someone and decided to try American appliance... I can only say excellent things about this company... They gave us an approximate time range for servicing our refrigerator and they were right within the range... The service tech" Billy" Was excellent, professional, and knowledgeable ... The cost was reasonable and done in a timely fashion... What more can I say, except we will definitely use them for any future occurrences read more

Don't even bother calling. The woman that answered the phone was one of the rudest most unhelpfull people I have ever had the misfortune of speaking to. Apparently business is so good that they don't need to be helpful or polite. read more

Glad I ignored the older reviews and stopped in, Mike was a pleasure! He showed me the differences in dryers, was helpful with his suggestions, switched out the cord for me and I was in/out in under 30 minutes. You're getting a hell of a deal on used appliances here and a basic warranty, if you want a $1000 dryer go to Home Depot. read more

Been meaning to write a review of these guys for a while. Maybe I've just had a better experience then normal, but I've used these guys twice now and both times have been great. First visit was in 2013 when I moved into an apartment in north St. Pete and needed an apartment sized stacked washer and dryer. Since they were in such high demand, most places either didn't have them, or what they had was garbage, or were outrageously expensive for a used appliance. I think I paid $250 or $300, but it was a while ago, and that was still a better price than anywhere else. They delivered on time, and then came out 2 more times because the original installation didn't work and on the first attempt to fix it, they said it was an electrical problem and the apartment had to resolve. Apartment refuted that, so they came out again and met with the maintenance staff and was able to work out the issue. Very helpful and accommodating, though I will admit that 3 visits to get a washer and dryer to work is a bit obnoxious. Second visit was last month when I moved out of that apartment and into a house in St. Pete. American Appliance took the stacked unit back and gave me a very good trade-in value for a full size. Their selection is all high quality and very reasonably priced. They arranged for the pick up and installation on the same day, arrived on time, and finished the work quickly and professionally. I really don't understand the bad experiences others had leading to their 1 star reviews. Maybe I just got lucky, but I find the management/ownership and staff to be friendly and professional, the prices reasonable, the selection excellent, and the work done quickly and on time. I'd recommend going to these guys for any of your appliance needs unless you like spending full price. read more

Bought a fridge 2.5yrs ago had to have it serviced within a month for no water coming into the unit. Few months ago the freezer started icing up and ice maker went out. Called for service again (knowing I'm not in warranty) they tell me I should replace the fridge! I reminded them AGAIN that it was purchased from there and was told it out of warranty (DUH) no remorse, no trying to help fix the situation.....nothing. They are rude and I will not be back. I work in the service industry (plumbing) I would never treat an unhappy customer as a dumbass. We back our name and work. read more

DON'T TRUST Their Words! I drove there spoke with Mike, found a dryer that would be the right size, but it hadn't been checked out & was dirty. I asked what I needed to do to hold it, He said nothing. We will put your name on it & call you Monday. I said great Monday I'm off & then not till Thursday. He said ok we could deliver it Thursday. Mike DIDN'T call Monday, called TUESDAY, while I'm working, said my Only Option was to be there today, & wouldn't Hold it 1day for me to get there. Even though they didn't call Monday when I could have went it. He was very RUDE about it! After reading the REVIEWS maybe he did me a Favor!! read more

Good selection of used fridges. We purchased a new one for our outdoor patio. The owner was nice and helpful. it replaced one I purchased from them approx 5-6 years ago which lasted outside for that long. Was a good sale and until he started spouting off about politics. Please keep that to yourself. read more

Do not risk putting hazardous appliances in your home. I have many grievances with American Appliance - the biggest, by far is their willingness to sell you appliances that are fire hazards. We, unfortunately, purchased all our home's appliances from American Appliance, happy with the "two-year warranty" which also ended up being a scam. They will come out to look at your appliance, tell you it is the motor that needs to be replaced - which is not covered under warranty - and charge you for the visit. This happened with two of our appliances. We chose to decline to replace the motors which were both quoted to be more costly than our original purchase. As it turns out, neither appliance had a bad motor. We found out the hard way when my wife walked into the garage filled with smoke and a burning start capacitor (a $5 piece on Amazon). Luckily, we found out in time to prevent a much worse ending. We are now working to replace all American Appliance items in our home and only use the existing ones while we are home and can monitor them. read more

I purchased a freezer yesterday; delivery was to be today. Supposed to be called 8:30-9:30 this morning with delivery time window. At 9:45 still hadn't heard. Made numerous attempts to call, each time being told "we're closed." Drove to store (15mile trip one way) to find them open. Bottom line is they couldn't care one whit! When I questioned about the phone I was told too busy and too short staffed to be bothered answering. A comment made in a manner totally unprofessional was a big turn-off. Not one word of being "sorry" in regards to the screw-up.Fortunately I did get a refund ...it may take a lot of time to be able to physically get a freezer, but I'd rather go without than deal with such as they. Who knows what would be if issues arose. read more

Love American Appliance!!! I have several rental properties and purchased a stove and my renter found a small defect.......American Appliance replaced the stove with no problem. I will continue to purchase all my appliances from them......no hassle! They want to please! I would highly recommend American Appliance! read more

They've gone down hill. I've bought from them for rentals for about 4 years but have realized it's not worth it. Even customer service skills are lacking there now. I bought a washer/dryer 10 months ago & the dryer already isn't working. It is under warranty but they still charge a service call & cost of parts. Funny, when I called to ask about the part cost, they quoted double what it is on a googled parts website. I bought & fixed it myself. So easy!! It is amazing how much appliance technicians cost. Google & save your money!! read more

Found this place on an off chance looking for something inexpensive. Michael J helped me find something really quick. I was impressed how smooth the operation looks considering it's in a warehouse. They seem to do a lot of volume, so they can offer 2 year free warranty, and free delivery. It was also the cheapest in the area by $40 plus, not including delivery fee charges everywhere else. Highly recommend it if you need something used. read more

American Appliance - Appliances & Repair Near Me - St. Petersburg, Florida

I did not buy my appliances from these people but the seller of my house bought several of my appliances from them a few months ago when they put the house on the market. No one has lived here or used the appliances so they did not catch issues in the first 30 days when the warranty was free. My dryer runs but there is not a working heating element. The washer works so far. The refrigerator works but there is evidence that some point since purchase it leaked from the water dispenser so there is a stain down the front and on my tile that we are having issues removing. I believe my dishwasher was also purchased here, when we did the home inspection it was not actually connected. Someone else had to come in and connect it before moving into the house. This place claims there is a 2yr warranty, but the deal is they charge $30 to come look at the issue and no labor just parts. I tried to have it repaired by my home warranty after calling and being advised of this policy. Unfortunately, the back has been tack welded. No service company nor my warranty company will touch this machine and due to the knowledge that they have rigged the machine so only their company will touch it I refuse to let them in my house. As each appliance fails I will have it recycled because I am not letting them resell these half repaired machines to any other unsuspecting people. I had considered trying to negotiate because these appliances were not used until 3 days about but due the lack of ethical business practices I simply refuse to give them any money or the ability to make more money off these machines. read more

I went to American Appliance for a washer/dryer and they had so many to choose from. Mike and Tiffany were so helpful and honest and even offered same day delivery for me. The delivery was great and quick and the guys made sure everything worked before leaving. Bonus, they deliver to 2nd floors. Great company all around! Happy to support a local business! read more

I reached out to Facebook friends for a recommendation on Small Appliance Repair. Within minutes I was given "American Appliance" by three individuals!! I am so grateful to those people, I could not have done better! My dryer has ceased working and washer was off balance. Spoke with Rock, scheduled appointment while graciously working with my time frame.He also informed me of exactly what I would be paying regardless of how long it took. Day of the service appointment, Lou called to say he was on his way, which I greatly appreciated. He completely took apart the dryer which allowed both of us to see a black looking tar that was completely over all the wires, gears, everything! I am so lucky I didn't have a fire! Lou showed me how the springs in the washer were gone. As Lou started to put the dryer back, I told him he could leave it in pieces, he couldn't do that. Very impressive,knowledgeable, clean cut young man! Spoke with Rhonda and she was a fountain of information. She kindly used her vast knowledge to enlighten me on various bands I might want to purchase. I will highly recommend American Appliance!!! read more

I purchased a used Whirlpool appliance. Tiffany was polite and customer focused. She made sure that my needs were met as I looked at refrigerators. I was pleased with the customer service that I received from American Appliance. read more

I purchased a refrigerator and was having issues with freezer food icing over. I called them out over and over and over. I lost lots of time from work and bought parts that didn't fix the problem. Then after getting like the 3rd different technician, he informed me that the heating strip for the freezer door was bypassed. And he was here to install yet more parts!! Well either you sold it to me this way or bypassed at some point. They offered me $150 towards another one. Are you kidding me! This should have been replaced! And it was still under warranty! I was given the run around by Mike J everytime I wanted to speak to the owner. Don't waste your time with this place! read more

I just moved to Saint Pete and the house I am renting did not have a washer and dryer. I was looking on Craigslist till my family recommended contacting American Appliance and so glad I did. I went in on Friday and purchased my washer and dryer for a fair price roughly $300 for the pair. Unfortunately, when they were delivered the next day they did not fit. The laundry room in the home was not built to fit a standard washer and dryer therefore, I had to go back into the store to purchase a stackable. Mike the delivery guy was very friendly and helpful. He hooked up the washer and dryer unit and even tested it before he left. The Best thing is they offer 2 year warrant and FREE delivery..... read more

My landlord purchased a replacement refrigerator early December and the delivery guys didn't have the parts to install the ice maker. I made two previous appointments and they just canceled on me again today. The worse part is that they don't even tell you, they just don't show up. Now they want me to take yet another day off work so I can sit around my house waiting that's not happening. Customer Service should not be a hard thing in my book, but having and keeping satisfied customers should be important in any business. Looks like I need to learn to install an ice maker if I want it to work. read more

We have done business with this company off and on for some years. Never again. Since they sold us our last refrigerator, we called them for service when the ice maker became faulty and asked if they could install a new one. First, we were told, they'd have to inspect it. I asked if this $98 charge would apply to the replacement and was told, "Yes." They came, they inspected, and they told me the ice maker was bad. I already knew that much. Now, I was told the service charge would not be applied to a replacement. The woman who runs the company then informed me that it's not their policy, and they'd never say that. I let the fact they'd already said that go. However, half the service call could be applied to a new refrigerator. All right, our current one was getting old, and I agreed. The new unit, less half the price of the service call ($49), was $1058+. We said OK. It was all arranged for a Monday. Their service people called on the phone prior to delivery. In the interests of saving everyone time and energy, I asked him if the appliance was white and if it hinged (opened) on the right. This is where things broke down. He didn't seem to grasp what I was talking about. This was a lengthy exchange. As far as the color, he said it wasn't on his sheet; he'd have to check the truck. I wasn't put on hold; I was subjected to a random assortment of the loudest noises I've ever heard come through a telephone line. (Pardon me; I thought these were simple questions.) After this unsatisfactory conversation, I called the company back to ascertain if these were indeed technicians or merely delivery personnel. The woman in charge adopted an adversarial stance from the outset. Why would I ask?, she wanted to know. "Well," I told her, they didn't exactly inspire confidence." That really set her off. She wanted to know in what way. At a loss, I said, "They don't seem to know right from left, for starters." What followed was the rudest diatribe I've ever been subjected to by someone trying to charge me money. Among other things, I was told, "I don't have to put up with this s**t first thing in the morning." For the color, she said all they had to do was check their paperwork. I did that; the color isn't on it. She said that if I didn't like the way they did business, she'd refund our money. Obviously, that' not what we'd intended, but we said OK. Despite the fact that the charge went through immediately, it took a few days for the credit. Nevertheless, we got it. We also got a refrigerator from someone else for about $200 less. read more

THE MOST HONEST SERVICE I have ever had! I lost both my engagement ring and wedding ring inside the house. I flipped the house upside down, went through garbage 3 4 times. I knew they were here somewhere but could not find them even though we looked at every possible corner. I spent 3 days in total despair! The next afternoon, Roy, the technician who came to fix our washing machine 2 days before called and told me he found my rings, both rings! inside the old rubber part that he replaced for us. I could not believe the good luck I had. He even dropped it off at my house later. So I just want to shout out to Roy, the most honest and best person I have ever had the chance to meet. Thank you so so much for saving me from years of regret had I lost the rings forever. In regards to their service, Roy came to the house first and then the company owner also came because it needed 2 persons to lift up the washing machine. They were both very pleasant and efficient. And because of how honest Roy is, you know you will get only get best service from him. I highly recommend the company! read more

I have seen a lot of bad reviews here. I on the other hand have had nothing but excellent service from them. Purchased used washer and dryer a few years ago. Nothing special just Top loader washer and regular dryer. Dryer acted up last year. They came and serviced it for $29. Lately washer broke down. Called, scheduled appt, tech came on time, diagnosed problem and fixed literally under 30 minutes. Was only charged for service call. Again I am seriously confused by some of the bad reviews. I purchased used appliances. When you purchase something used, and expect to be treated like you just bought a new Tesla, good luck. #shoplocal read more

Bought a few washers from here and all was good till I got one from them and it would start when it wanted when I called they came out and said lets see what happens then nothing got better it still takes over 2hr to do a load and when I called they said they would be out and never showed and here it is been over a week so I will just taker it as they don't take care of what they sell and I will never be back again read more

It is unfortunate that I have to leave such a poor review for a company that I have been a loyal customer to for over 20 years. I started going to American Appliance for any service or used sales needs I had back in the mid 90's. Over the years I have been very happy with them to the point that I never shopped around or went to anyone else in the business. I referred them to anyone that was looking to buy something used or needed something serviced. A friend of mine is a property owner with multiple properties in Pinellas County and I started her using them for all her rentals. Over the last 2 decades I have seen the hard work that Mike and his wife have put into building a strong business. I had a service call that was about one month ago that went okay, not great but certainly ok. As they have gotten larger I have noticed that the customer service isn't quite what it used to be, but sometimes that happens when you get large. On Saturday I had to call for another service request. I was told that I would be on the schedule as quickly as they could, most likely on Monday because their Saturday was already booked. That was completely reasonable. I spoke to the guy who handles most service issues (not sure of his name, but he has a Spanish accent) and was told that I would get a call about 45 min prior to let me know when a tech would be out. Monday came and went...nothing from them. Tuesday morning a tech called me at 8am to say that I would be on his schedule for that day. I told him I was already at the office but if he gave me 30-45 min heads up I could leave the office and meet him. He said no problem and that it would be that afternoon. I came home, never heard from anyone. At 4:30pm I called the store and the same guy I had been talking to acted like he had no idea who I was, put me on hold and then came back and said sorry, they were not coming after all and they could try for the next day. I explained I had already missed work and that the tech confirmed with me earlier that morning. He made no apology, didn't even try to excuse it, just said, "well, do you want me to put you down for possibly tomorrow or not." When I explained that it would be difficult to take the next day off and I didn't understand why I was be pushed off if the tech confirmed, he just said whatever, do you want tomorrow or not. I told him, no. That just cost the company a two decade loyal customer, that will not only never use them again, nor will I refer them to anyone and I will be telling everyone where NOT to go. Epic fail on their part. The sad part is he didn't even pretend to care. The silver lining to this experience is that I called around and came across another company that was able to come out this morning and not only assess the problem, but performed the repair without having to do a follow up visit. They were very professional and courteous, provided great service and rates. I received email and text confirmations when the service request was opened, when it was assigned to a tech and when the tech was in route to my house. Little John's Appliance Repair was amazing and they have earned all of my future service business. Best advice for anyone looking...steer clear of American Appliance and if you want great service try Little John's! read more

I went there this afternoon to purchase a refrigerator. Two of the 3 available had a bad smell when I opened them. The one decent used older model with no ice maker was over priced. Being that our refrigerator just died I asked for a timely delivery. The guy says they are booked for 5 days out. Seriously??? They had 2 trucks parked out front , and an advertisement with several trucks. I highly recommend using a different company. The customer service and used appliances were in my opinion, terrible. read more

A MESS. Don't spend your money here . If you buy anything from this place you will not be allowed to return or make any exchanges. I purchased a $150 part for my fridge from a guy named Rock. Turns out i didn't need the part .I went back to return the unused part with my receipt. I was given no return policy yet I was cursed at and confronted by a guy named Mike who refused to provide his last name. To be rude is one thing but to use foul language towards a paying customer takes things to another level of unprofessionalism Point is stay away from this place I would definitely choose a more reputable company when handling these sort of affairs just for quality exchange and assurance reasons. read more