I had a bad experience with Sun Power and so I was very guarded when talking with subsequent companies. I was wary of a good sales pitch and follow-up, even pressure, from sales people, but some of the companies I spoke with didn't do follow-up and didn't even reply when I reached out to them (Solar Union). If the company is so busy that they don't have time to reply before the sale, imagine what it would be like after you sign the contract. I nearly signed with at least 2 companies (Solar Optum and NRG) before talking with American Array Solar, but I ran in the other direction when I finally got a look at their contracts. Be sure to read the fine print and know what happens if there are issues along the way. The contracts are usually written so that all costs are beared by the customer, often with an additional 20% profit added for the company, even if the solar is never installed. It certainly seemed to me that it would be fair for the company to forgo a profit if they can't install the panels due to neither the company's or the customer's fault. BTW, American Array is the only company that I found who asks for $1000 when you sign the contract and then waits for the rest until the install is complete. Anthony E. from American Array was a breath of fresh air. He emailed to f/u often, but at the same time he wasn't pushy. He was extremely patient with my questions and he was the ONLY sales person/company that was willing to add addendums to the contract that made me feel like things he and I discussed would be binding. For example, that they would NOT use subcontractors. Note: I read reviews for multiple companies and one of the most frequent complaints is that subcontractors made mistakes that cost customers time and money. Once the contract was signed, Anthony passed me on to Neha G. for guidance through the rest of the process. I only worked with her for a short period, but she arranged to pass me on to a coworker when she was going out on leave for an extended period. I was very impressed that I didn't get lost in the shuffle and didn't need to f/u myself to get assigned to someone else. Gina I. took over without missing a beat. She was very conscientious and efficient. Gina sent me periodic updates and responded quickly and directly when I had questions or was just anxious about the timeline. She even responded to an email after the install was done. During the waiting period I spoke with Adam K. regarding the plans and submission to the city for a permit. I asked for a small change, which he made. He also responded very quickly when the city requested a revision. We live in a 60 year old home that hadn't had an electrical panel upgrade since it was built. Danny W. was the electrician who came out to do the upgrade in prep for the solar install. He was also very efficient and considerate of our property. I really appreciated that he was willing to give me some great info and advice regarding our other electrical issues while he waited for the city inspector to show up. Jose and his son showed up the day after the city issued the permit to install the panels, on a Saturday no less, so that they could work around the rain and bad weather. They had to split the install over 2 days due to rain, but got the work done quickly and everything passed inspection without problems. My other advice for anyone planning to install solar is to decide which brand of panels you want installed before you look for a company to do the work. I wasted a lof of time talking with multiple companies, that of course said the brand of panels they used were the best, but in the end the facts didn't support their claims. I found the info on Energy Sage helpful because it was pretty thorough, but more importantly, I felt they were a unbiased source of information. It's been 3 weeks since the panels were installed/inspected. I'm watching the energy being produced on my Enphase app and waiting for PG&E to grant permission to operate (PTO) so I can use that energy myself. American Array also connected me with Panasonic so I have the 25 year warranty paperwork for parts AND labor in hand. read more

Honestly could not be more impressed with the solar installation American Array Solar team just completed on my home. As a particularly obsessive personality, I spent a couple weeks doing research on panels, inverters, talking to roofers about brackets/mounting, etc. before starting to get quotes via Yelp. I actually didn't have American Array on my first pass of quotes from here because there were a couple other companies with all 5 stars and why bother looking at the others, right? Wrong. PRO TIP- look at EnergySage for cost-savings and to get lots of worthwhile quotes/info fast. So I provided all my info and received several quotes. AA provided such a competitive price (with top of the line panels, inverters, mounting, guarantee), I had to at least give them a look. Their reviews on energysage were decent, but I was a little bummed to see 4 stars here. As is often the case though, when you read the non-stellar ones they stand out as inconsistent with everything else. I decided to talk to AA and give them a shot. The minute I got in touch with the team, I was put at ease. Omar, the project manager was quick to communicate, easy-going, knowledgeable. I got a good vibe and felt reassured. From there things were done incredibly quickly. Team was out to the house 2 days later to evaluate my panel/electrical- a previous company had evaluated and told me I'd need a panel box upgrade (roughly $2500), but AA double-checked and I didn't. That was a nice initial win, and things were literally perfect throughout the process since. I continued to wait for something to fall through the cracks, or someone on the team to make a goof, etc. But EVERYONE (Omar, Jasveen, Mary, Adam) was super knowledgeable/quick and just handled their business exactly as I would want/expect. I had a trip out of state planned and had assumed work wouldn't even start until then...as it turned out, my system is producing energy less than a month from choosing them. As an aside, I replaced my roof prior to having AA do their solar, and he came by to check their mounting/brackets and overall work and he was also very happy. He asked me for their contact for a client of his recently looking to do the same- if that doesn't speak to quality of their work, I don't know what does. I will be highly recommending them in the future. Summary: - Knowledgeable team that was always available. - Very competitively priced for top of the line materials. - Efficient and stellar work. read more

I recently had the pleasure of utilizing the american array services that installed high-quality solar panels. I cannot emphasize enough how satisfied I am with their outstanding service and the immense benefits they have brought to my home. From the very beginning, the team displayed exceptional professionalism and expertise. They guided me through every step of the process, patiently addressing my questions and concerns. The installation itself was seamless and efficient, with the technicians demonstrating a high level of skill and attention to detail. They made sure to optimize the panel placement for maximum sunlight exposure, ensuring optimal energy production. What sets this service provider apart is their commitment to transparency and customer empowerment. Their comprehensive price comparison tool proved to be an invaluable resource during my decision-making process. I was able to explore a wide range of solar panels from various manufacturers, and the tool provided me with accurate and up-to-date information on pricing, specifications, and performance metrics. This enabled me to make an informed decision based on my budget and energy needs. Furthermore, american array commitment to customer satisfaction was evident throughout the entire experience. They provided regular updates on the progress of my installation, and their after-sales support has been exceptional. Any concerns or queries I had post-installation were promptly addressed, ensuring my complete peace of mind. The solar panels themselves have exceeded my expectations. They are highly efficient and have significantly reduced my reliance on traditional energy sources, resulting in substantial cost savings. Not only am I contributing to a greener future, but I am also reaping the rewards of clean and sustainable energy. I wholeheartedly recommend this solar panel service provider to anyone considering solar energy solutions. Their expertise, professionalism, and dedication to customer satisfaction are truly commendable. With their comprehensive price comparison tool, you can make a well-informed decision, ensuring that you find the perfect solar panel system for your specific needs. Take the leap towards renewable energy with confidence by choosing american array. read more

First, my sales consultant, Rick T. He was very easy to understand to value we could foresee in reducing our electrical consumption and how we could offset that with solar production panels. There are 3 ways to benefit. Power Purchase Agreement Lease Purchase The purchasing benefit is I own the system/no money out of pocket/control of my utility rate and get 30% tax credit. With PPA and Leasing, I get no none of the above credits, plus I would pay 2.99% escalation fees each year for the duration of the 20 year term contract. Andrew T. was the layout manager and approval of the condition of my roof. He put his plan together for city approval and coordinated his installers to begin once approved. The installers were dead on proficient. They used good hardware and sealing materials for seismic conditions that exists for California. My 24 panels and micro inverters were then tweaked in to optimization. The gals in the office: Cindy Castillo, Leslie Gutierrez American Array Solar (925)493-7159 Jasveen Singh sent this letter out to me: Just wanted to inform you that American Array Solar will be giving you a courtesy removal of your panels in case we need to do roof work, and replace it back on your roof for you in the future at the price of $1500. American Array Solar 3151 Independence Drive Livermore, CA 94551 Office Line: (925) 453-6913 Email: Jasveen@AmericanArray.com The whole system inspection was passed in 20 min by Long Beach The paper work for SCE was submitted and PPO was handled the next day. I'm producing 7.2 kWh with NET metering. I may opt for the total off grid setup with Tesla's Powerwall2 in the future. Randy Perl read more

I usually don't write or comment online often, but this company deserves to be heard about. I wrote the review on another platform too, but let me include some of it here as well. I started with getting quotes and after being contacted by many companies, American Array Solar stood up as very special one. While other companies eventually dropped the ball either in terms of pricing, coming to premises to inspect the roof or simply not answering some more technical questions in time - American Array Solar went above and beyond and answered every detail during the initial design phase, performed simulations and sent crew to confirm placement of every panel and its relative location to every roof obstacle. Also, their design plan document educated me as was the only one that clearly explained and showed important codes pertaining to the solar installation on the roof. No overpromising, just being realistic and transparent from the beginning to end. I would like to specially commend Gina, their customer relations rep who was following up at every step of the process, and Fernando and his installation crew who were the "boots on the ground". They walked me through all details I was interested in. After they installed 6kW system on my home, few months later we moved to another house and I also called them to do the solar install. On new address they installed 13kW system with full main panel upgrade and Tesla connector for car charging. It simply doesn't get better than this - this small hidden gem company really takes care of their customers. Thumbs up! read more

Just moved out to Farifield and purchased our house back in May. Going Solar was always my list, I waited a few months to see what my electric bill would come out too. After awhile I got to see what our usage was in our new home. After coming home from work one day we had a canvasser come to our door, who helped us set up an appointment with a consultant later that week. Meeting up with our consultant Ray was a good move, I got all my questions answered, what got me was the the solar panels are built here in the states and come with a 20 year plus warranty. I also have a pretty cool app that helps me keep track of how much energy my panels are producing. I waited a few months to write the review to see if i was actually saving money, and Iam! Solar is the way to go, there are a ton of companies out there, i suggest shopping around, as i did, Array solar gave me best the pricing. I like how the company is small and gives you direct access to ownership, Tony , Ray and the guys did a great job. Also they offer a referral fee, i wrote down a few names for our sales rep, one of my co workers in Pittsburg is getting solar as we speak. Bottom line Solar is the future, if your a homeowner with a high bill, i suggest you fight back fight the big monopoly they call PGE, Deregulations works guys, competition is good. Pictures of the set up are coming soon. If your a homeowner i suggest a consultation, dont be stuck in the past, move towards the future, Solar baby! read more

This is a very unprofessional and shady company. I was very interested in going solar. After dealing with this company and how they operate made me not want to go solar with any company. I was told I would save money on my bill and never did since their crew never hooked up my system right. I dealt with several office staff and only two of the ladies there were helpful and wanted me to get my issues resolved. I spoke with someone believe to be named "Cindy" and she told me that her as a manager and the other managers in office are not going to help me out since I didn't want to keep my solar system since I was lied too. This company is a scam just to make money off of people. I am still waiting for them to pay for what I have lost out on "going solar with them" the worse company ever!! I don't know how they are still in business. I know I will never see my money and why I will be taking this company to the BBB and to court. I feel more people should be aware how this company is. They train their sales people to lie. They even shorted me on panels that I should have had installed. I found this out after having another company come out and they said the company I purchased from didn't give me enough panels for what I am producing. EITHER WAY THIS COMPANY NEEDS TO BE SHUTDOWN. Hope no one else falls for their lies as I did. I wish I could just go with out giving them any stars at all. read more

Be Aware!! This is just a sales shell company. I was referred to them by energysage and I signed up with them in 2022 and till now still my solar in not installed although I was promised with completion date before March 2023. Their pricing is good because they would hire unlicensed handymen to do their electrical work including MPU. No support when I have problems with local installers. They aren't even answering phone calls for few weeks now. Tried to reach everyone Daniel Ellis the sales manager who is no longer working with them, project manager Adam always not in the office, Nicholas new sales manager answered me one time and told me his manager Omar is sitting right next him and will call me in few minutes nothing for a week now and no longer answering my phone calls, Sandra the installer coordinator and Julio unlicensed electrician, Benjamin customer support even frustrated when he is telling me he is the only one in the office and he keeps leaving messages to Adam and CEO Tony to contact me but they haven't done so, Mary Raoufi who sent an email to inquire about the issue and then disappeared. Absolutely no customer support. I totally regret signing with them but Unfortunately I have to deal with it. Don't repeat my mistake. Cheap is Cheap for a reason. Don't compromise your home safety for saving some money and then have no support. Lesson learned here. read more

Making a decision on a contractor for a solar power installation is not an easy or comfortable decision given the investment involved and the relative unfamiliarity of the technology for most people. I used EnergySage to give me a number of quotes, all of which were from non-local companies, but it did give a comparison of pricing and equipment, so it was easy to eliminate those which were expensive or offering panels from less well known equipment manufacturers. I settled on American Array Solar and Roofing who offered Panasonic panels and Enphase inverters at a reasonable installation cost. I assumed there would be snags or hidden costs and I would need to have quotes from other companies but the process that American Array offered was simple, fast and efficient. When I needed some options, the costs were defined upfront and never changed at any time so in the end, there was just no need to try other companies. Communications with Kieran, Adam and Mary were very friendly and efficient. They were always fast in responding to questions. Installation was done very effectively and faster than anticipated. My original target installation date was given as July 18th but it was completed on June 28th. For the service, product and cost that they offer, I would not hesitate to recommend American Array Solar and Roofing. read more

We successfully used EnergySage to get broad range of quotes for our solar install completed May 2021 in Moraga CA. I had shortlisted Solar Optima and American Array Solar as they both had teams that were local and did not use contractors. One of the key reasons I selected American Array is I consistently spoke with the same person from the first quote until the signing of the contract. Julene was incredibly prompt on every question I asked and never pushy. I docusigned on April 7th and paid the final invoice May 14. Post signing there was continuous communication on the process, design and submitting the permits. I read reviews on many companies with a lot of drama which I am sure in cases was warranted. Our install with American Array was zero drama and it was incredibly easy. The install took a day, and the installers were all great, down to earth people and happy to talk me through how the technology worked. They were very organized and set up tables with all their supplies as a production line and that gave me even more confidence, they know their craft. They did not leave any trace they were here other than the panels on the roof. It's a big decision and if you are like me and have read the horror stories you worry. I would recommend American Array to my closest friends. Good luck with your search. read more

First off, buying a solar isn't easy because unless you know people it is like wading into the Ocean. Unless you have a strong referral, you are left to the mercy of a few Wiki articles about Solar panels and generic advice. American Array had great reviews, horrible reviews, and good reviews....but I decided to give it a shot. I was connected to a Project Manager named Alex. He was able to walk me through the process, explain the different types of panels, decipher my PG&E bills with me, and discuss the pros/cons of going solar without being all "sales-y." I couldn't be happier with my service! Besides the juicy 30% rebate you get during your tax return, you save every month on electricity and depending on your usage, you can make a few bucks! If you live in California and your house gets sunlight, it is a damn shame for there not to be solar panels on your roof. It's basically free money. Anyways....I worked with Alex and he was a stand up guy, who always responded promptly and followed through on his promises. The installation took a little over a month from the day I signed the contracts, and they beat the price of bigger and smaller solar companies. I recommend this for anyone looking for an easy and pain free experience. I have already recommended to my family and friends! read more

I started my solar search through EnergySage and American Array was one of the lowest cost bidders initially. The use the panels and invertors I was hoping for, so I proceeded to get a real quote for them based upon actual usage. The sales stage with Keirnan was great, he was responsive and took the time to answer all of our questions. We moved forward into the design phase with Sam, who was great in rearranging a few panels to make sure the house would still look good from the street. The installers were another team who were also very friendly and efficient. They did leave some slight damage to our roof which was repaired at the time of solar panel inspection. We did have to wait 6-7 weeks for our city inspection to make it out to us, this was the longest portion of the wait time and out of American Array's control. After inspection, we passed and the system was turned on. it was inspected again by American Array and hooked into the monitoring app. We don't know yet how it will all work with PG&E, but hopefully our planning will all be worth it! Working with this vendor as good! read more

I was initially concerned about installing solar panels due to the fact many people I knew had leaks in their roofs from the installation. American Array Solar assured me from start to finish that they would treat my roof and my home as if it was their very own. They did not disappoint one bit! They guided me through the entire process and patiently walk me through the entire experience. After signing the contract, they continued to surprise me with their expert team of experienced installers. The installers were courteous and professional, but most of all they showed respect for my home and my family. Miguel and his team of installers were great! Mary at the main office was very quick to reply and worked out scheduling the install around my schedule and not theirs. American Array Solar operates like a family run business that really takes pride in serving their customers. They are dedicated and respectful and continue to amaze me. I'm looking forward many years of free electricity with the comfort and security that my roof will be doing its job for years to come. read more

I had the pleasure of meeting with Adam due to the fact that I purchased solar panels 5 years ago from another company and was needing maintenance on the panels. Well unbeknown to me this company is no longer in business. I have spent the last 6-9 months trying to get other solar companies to help me out or point me in the right direction as what needs to be done. No help at all. I seen one of American Array service trucks on the highway and I wrote down the telephone number and contacted Adam the same day. I explained my situation to Adam he was very sympathetic with me and my situation I was left with. Adam went above and beyond in trying to assist me. He spent at least a month of his labor at NO COST trying to reach the manufacture of the panel to get someone to assist me, he also sent two of his technicians to my home for troubleshooting. Unfortunately he was unable to reach any feedback from the manufacturer. IIf you're looking for a reliable,dependable trustworthy company to purchase solar panels American Array is the company !for you. read more

American Solar: Dennis Ramos was my sales person and very thorough answered all my questions and everything that he told me was going to happen happened from start to finish. Everyone that came to do work on our house from American Solar was very professional courteous timely made the experience very enjoyable. At the beginning of this year we had an Internet issue with my provider which in turn affected my reporting to American Solar and my monthly reporting as well. American Solar was still reporting to PG&E so everything was fine there it was just a matter of staying on top of my solar panels and seeing what our daily production was. I was lucky enough to get a hold of Adam at the office on the phone never got his last name but his service to get our solar panels reporting up and running he went above the call of duty. Thank again Adam!! It took a few phone calls and couple of visits but between Adam and Nestor everything turned out positively. Gentlemen keep up the good work and spread the good news about Solar in California. read more

i want to take a moment to recognize Adam, an outstanding Manager who truly went above and beyond to help resolve months issues I had with my solar system. He was very professional, attentive & genuinely committed to making sure the problem was addressed properly. After purchasing our home, a year later we found out that the solar system had not been working which cause a true up bill of 1600. Adam personally contacted Enphase to try to resolve some issues and information that was communicated incorrectly. Throughout the entire process, he communicated clearly And made sure that I understood what was happening every step of the way. It's rare to see someone take that level of ownership and care for a customer's concerns. Thank you Adam, for your dedication and persistence. I am extremely grateful for all your effort you are still putting in. Customer service like this deserves to be fecognized. Again, thank you for turning many months of uncertainty and frustration to a very positive and happy one! Adam, you are an AMAZING Manager. read more

Awesome - Thank you to Kieran and Roxana for such an amazing experience so far. Roxana was my original contact, and contract specialist, and when I had questions on my very complicated roof (tbh), she was able to bring me to a representative and manager who knew more about the detailed process. I've been searching and researching solar for over a year , and thought I knew EXACTLY what I was looking for, and while what I wanted wasn't possible, they were able to explain why, and design a system that was going to work, with production guarantees! Panasonic panels are clearly their strong suit, and me and my husband are very comfortable with how they explained the warranties. The project management team pointed out my roof had issues that might cause future problems, but worked out a partial reroof that allowed me to still get the solar, without having to pay overprice for a whole new roof. Great combination project, realistic pricing; Very honest, and very kind team. Ask for Roxana, Kieran, or Alam! read more

I have had American Array Solar for over 7 years. several years ago I had called Array to come look at the roof, it was leaking under the panels. I was told if it was their fault it would get fixed. If not I'd have to pay for the roof it get repaired. No one ever came. The roof was repaired. This year we had several blackouts in the neighborhood. Some like 30 minutes others several hours. I never was shown how to read the app Enphase. On my PG&E bill would see a graph that showed how much energy I was creating. After the blackouts I got 2 True-ups from PG&E. To my surprise I found out not all of my Panels were working. After 7 yrs!! I called American Array talked with Adam. He kind of laughed and said after 7 yrs you're calling me? Yes it took some investigating and time to order the parts. But I can say Adam was always Kind and Helpful. I appreciate his Helpfulness in getting the job done. I've now have learned to read the app and can see if any problems have occurred. Thank you Adam. read more