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    American Car Center

    1.0 (2 reviews)
    Open 9:00 am - 6:00 pm

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    5 years ago

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    AutoNation Toyota Thornton Road

    AutoNation Toyota Thornton Road

    2.3
    (233 reviews)

    We visited AutoNation Toyota with our truck. We were fortunate to be assisted by Terrence, our…read moreservice advisor. The next day, we returned to seek more information about our vehicle. This time, we were helped by Dennard, the sales manager. I was thoroughly impressed by his attentiveness and willingness to listen to our concerns and find a solution. Dennard's exceptional customer service demonstrated his genuine care for his customers' needs. I highly recommend this place to anyone seeking reliable automotive services. Thank you again! From: Erlinda and Manny Ortega

    Reviews are often underrated. AutoNation Toyota delivers with some kinks that are embedded in the…read moreownership of the dealer. The parts department, they know what they are doing for the lost part. The service is where the opportunity is lacking. I had a tonneau cover placed on my truck bed. It was installed incorrectly. Now, I have to make another appointment to get it installed proper. The issue is that the service advisors line never gets answered and the voice mail box is FULL! How do you expect to make any money when you can't leave messages or pick up the phone? I do a lot of " I don't knows" when I asked questions. The only way this place can improve is to take the feedback from the low scoring reviews and fix each problem. If you have one department that operates better than the other then you may want to check on favoritism. The parts department have seasoned personnel the service department, has many people who are their to help but not really certain how to help. I sense that if they take initiative or ask questions on how things work, they get the "I don't know" replies. Which makes sense now because they are replying on furthering their training but there is definitely some separation from who does what at this location. It is family owned and operated since 1974 so that speaks volumes.

    Lithia Springs Ford

    Lithia Springs Ford

    2.4
    (76 reviews)

    Dave was nothing but AMAZING! His attention to detail and dedication to keep his word was…read moreoutstanding. I see a lot of bad reviews regarding the service department. I suggest asking for Mr. Dave.

    I just left the Lithia Springs Ford dealership and I unfortunately had to work with Heather in…read moreservice department which was not a great experience to say the least. I called early this morning because I just bought a big bend sports Bronco yr 2021 towards the end of April. I been up here three times regarding different issues and I had no issues with the head manager Jimmy who was out of town this week, however dealing with Heather was much different. I told her what was going on with my vehicle and I pay for the gold certification so if anything is found wrong within 90 days they are supposed to provide loaner cars and rides no charge. So I tried using this service this morning because im going out of town and she's like there no guarantees my car will be lookat today and I couldn't get a loaner car until my car was inspected so I bring the car up there and she calls me 12:40pm saying my cars fine so I keep texting the number they send to text and I got no call backs and response nothing. Which cause the dealership to close and i had to get Uber which they paid for to get my car. I had to leave work for three hours because she nevered called bk to tell me my car was ready. If I did not call and talk to someone else I would not have my car and im going out of town tomorrow which is a huge inconvenience. When I got to the shop she claimed she got no messages and honestly good customer service means following up on vehicles that are cleared to go and i had to find info on my own vehicle which is so unprofessional. Do better next time is my suggestion and if you dont have access to your voice messages get it. Also if you dont know that they put your name on the automated reply and you dont respond they need to fix it you make sure you follow up on it since that was your excuse. Overall bad experience.

    John Thornton Chevrolet

    John Thornton Chevrolet

    2.6
    (100 reviews)

    I took my car in this week and was told there is now a 2% fee for paying with a card. You only…read moreavoid the fee by paying with cash or check. This is beyond cheap! Steve Rayman sounds good right about now!

    I purchased a used Trailblazer in October and less than 5 days later the brakes failed while I was…read moredriving home on 20, going 70mph. I had to use the emergency brake to stop on the side of the road. The mechanic it was towed to said the brake line was completely rusted out and needed to be replaced. The manager at JT Chevrolet told me I bought the car 'as is' and they had no obligation to repair it. They called me back a little while later saying if I could get it towed there, they'd fix it as a gesture of goodwill. Fine, the brakes are still very soft, but I'm at least able to stop. Last month while changing the battery, I found that instead of a metal super connector, there was a literal piece of lamp cord that had been stripped on both ends. Additionally, I had to replace two tires due to slow leaks, the washer fluid reservoir is completely cracked, the belt was cracked and worn, and I had to replace the headlights. There is a oil pressure error on it now and it leaks slowly. I've probably spent more on it than its worth at this point. I would never recommend buying a used vehicle here. They clearly just washed it and threw it on the lot without opening the hood or checking under it, at all. These are things that even a Jiffy Lube would notice but apparently their service department cannot. If I could go back to October, I'd buy somewhere else. I just don't feel safe in the vehicle, but also don't feel comfortable selling it to someone else, because unlike John Thornton Chevrolet, I have principles.

    American Car Center - usedcardealers - Updated August 2026

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