American Dental Associates has many office locations. I was sent to this one by my daughters primary dentist because she had an abscess on her front tooth and it was determined that she needed a root canal. The primary care office sent the prior authorization which was initially denied by my insurance, stating the primary dentist should do the root canal and not a specialist. The primary dentist does not do root canals and the cycle of prior authorization and appeals continued for about 6 weeks. Within that time frame someone filed a grievance on my behalf for the first denial, which was eventually denied again under the original prior authorization number. After many phone calls to my insurance on my end, the root canal was finally approved and scheduled...then cancelled by the office manager who insisted that they had to follow the grievance letter, and also informed me that my daughters account was flagged due to the many phone calls I made to the insurance. I got on a three way phone call with the insurance and the office manager and I swear it was like two divorced parents bickering back and forth. During this conversation the insurance person stated that it was the office that continued to send prior authorizations incorrectly instead of making an appeal like they we instructed to do by the insurance and that is why the account was flagged. How unprofessional of an office manager to put that on the parent. This office manager continued to cancel my appointment and insisted the insurance send another approval letter with a more current date, but the insurance insisted that the approval letter was in good standing which the office manager was not accepting and basically refused to treat my daughter. Never have I ever gone through such a cluster f**k ...and the whole time my daughter was suffering with this tooth. I had no choice but to take her somewhere else and pay out of pocket, and she didn't need a specialist to it either. I found a general dentist that did an amazing job. Do yourself a favor and stay clear of this place...they don't care about patients..only money. read more

Run for the hills patients or future patients this place American Dental on archer is the worse place very unprofessional at the desk and will cheat you for services. I'm read more

This review is specifically for the Lincoln Square location. When I showed up to my routine cleaning appointment today, the hygienist polished my teeth before doing the normal cleaning and did not floss because of a build up of plaque on my permanent retainer that she wanted the doctor to look at. When the doctor came in she claimed that my gum inflammation had "gotten worse" - normally a doctor will read out the numbers when they are measuring your gums but she put the tool in my mouth and said nothing. She recommended a deep clean and claimed "your oral care is my responsibility" and refused to remove the plaque from my retainer. When I questioned the decision, she did not provide any proof of periodontal disease, did not discuss any empirical data (I did not see any redness to my gums nor do I ever bleed from brushing or flossing). No other options e.g. antibiotic therapy or ultrasonic cleaning were discussed. I thought it odd that my oral care was "her responsibility" in the case of her refusing the cleaning but when I mentioned how difficult my permanent retainer was to keep clean (not the first time I've mentioned) she said she was surprised it was even hanging on! Seems hypocritical to refuse a normal cleaning while also pointing our that a foreign object in my mouth is not in a great state. When the manager called to try to smooth over the situation and I detailed my frustrations - the scheduling shift the mismanaged expectations and the inability of the doctor to effectively explain how she arrived at the decision, she claimed that she was "not able to give me the answer I wanted" even though I had repeatedly stated that I was disappointed in the mismanaged expectations (which she gave reasonable explanations for) and that my biggest issue was that I just wanted to understand the data that informed the decision to recommend the deep cleaning. She said that she was not a doctor and unable to give me that information - so it ended up being pretty much a waste of time for us both. It was really frustrating to (again) feel unheard and uniformed about my own health. If you prefer to blindly follow whatever recommendations they decide and don't care to understand the services that you are paying for (and have money to pay for them or really great insurance) the staff has been otherwise friendly. read more

I've been going to this Dentist office for years and will no loner be a patient. I recently booked an appointment for an issue I was having but once I saw the dentist I was told they did not provide that service. I've called in expressing my concern for being billed for a service I did not receive and have been told oh well that's the policy. A staff member who clearly was unaware of the services provided scheduled my appointment (I was clear on what I needed done) so there is no way I should be responsible for showing up and being turned away. read more

I had to wait 3 months to receive a root canal. I paid $100 deposit for my root canal appointment. before the root canal appointment, I had an appointment for fillings but had to cancel due to an emergency. they told me the deposit put down for my fillings would forfeited. I said fine. my root canal appointment was set for August 7th. today is August 1st and I have received numerous calls to confirm my appointment. now they are saying I need to put down a new $100 deposit before 4pm for my root canal appointment because of the missed filling appointment. I expressed my confusion to "Kat" or "Katy" and she said she didn't appreciate my frustration with the confusion and canceled my appointment at 2PM and hung up the phone. This is the most egregious money hungry dental office I have ever encountered in my life! The employees do not care about your well being or dental health--they only care about the collection of the petty funds they request before even receiving your service and they all blame their actions on the owner of the office. This office needs to be shut down immediately and I will be seeking legal assistance. read more

BEWARE -just a warning- they upsell you on everything. I have very decent dental insurance and they wouldn't do basic teeth cleaning service since the dentists recommendation was deep cleaning services that I would pay out of pocket for at $536.00. Think of the analogy of getting your car oil change, and the service station recommends Synthetic oil at a higher price. You tell them you can't afford the higher oil, they don't DENY changing oil, they STILL do the oil change for you. Ummm don't they?? Yes a very different, but similar scenario. It is a simple analogy. Think about it. If I chose not to follow recommendation of the deep clean that required novacaine and scale rooting as well having a 2nd appointment, they wouldn't clean my teeth at all. My belief is they denied me services that my insurance would pay for, likely hoping I would agree to the upsell that I cannot afford. Many dentists are now becoming large corporate driven service companies, and I get it. Just know it it's now a big business. I'm not willing to continue to pay extreme prices nor take a credit card out for services. I'll suffer. I found office to be nice enough at Grand Avenue location, and receptionist nice too. The hygienist I had was Gina who was nice enough, but seemed a little unsure of her abilities. Dr Ciupinski was ok but not a great listener. I expected better and more, AGAIN corporate crap. I ask-where have all the dentists gone? A normal, nice dentist not interested in extreme charges for patients or selling teeth brightening and upselling services. I WONT be back. Just AVOID this corporate group if you can! I know they have locations all over so BEWARE. read more

What a complete scam! As a returning patient, I was just refused service because I would not see the Periodontist after a deep cleaning last year, which I have every right to refuse. I even offered to pay out of pocket for a regular cleaning, but was still refused service. I will be contacting my insurance carrier to file a grievance, as their policies force patients into unwarranted expensive visits and/or procedures. read more

They are extremely unreliable. it was always super hard to make an appointment and then they cancelled our appointments more than once. I had an appointment for oral surgery at the Palos office. When I arrived, they informed me the surgery was scheduled at the Archer office, despite the fact I confirmed the Palos office. They had a big turnover with dentists, as well. If you want a reliable dentist office, look elsewhere! read more

I went in for a Invisalign Consult and received friendly and professional service from the front desk staff as well as Dr. Taneva. The front desk staff was able to concisely explain Invisalign treatment, even while I was a bit nervous. The dental aides were very professional during my X-ray exams, and I liked how thorough they were to ensure that they sent in proper X-rays and digital mouth X-rays for my Invisalign. I would highly recommend. read more

This place makes you pay upfront for all services before they bill your insurance company. I called to speak with the billing supervisor Caitlyn about the balance due; she was so rude. I wanted to know why my insurance company wasn't billed for Panasonic films and why are they billing me after I paid $360 out of pocket for my dental service. The front desk staff is rude and unprofessional. I spoke with someone name Jessica over the phone and she was smacking on gum in my ear; as I tried to let Caitlin know, she didn't seem interested in my complaint. Caitlyn began rushing me off the phone by saying, "is there anything else". I told her that I will be contacting my insurance company again and they will not be paid and I disconnected the call. Caitlyn called me back and said your upcoming appointment is canceled!! PLEASE DO NOT GO TO THIS DENTAL OFFICE AND WAIST YOUR MONEY. I have never had to pay for services before seeing a dentist and I think that's unethical; and to have to deal with such terrible service from someone who calls themselves a supervisor. I put in a formal complaint with the Illinois Department of Professional Regulation!! read more

I unfortunately went to this place because I needed a root canal and my dentist was not able to perform the root canal. They had x-rays from my dentist but they didn't want those so they "called" my insurance in less than five minutes to see if they would cover new x-rays. They word was that my insurance would cover the x-rays and they proceeded to x-ray me in their office and begin the procedure. They gave me the Novocaine injection and the dentist waited about 2 minutes and was rushing for me to numb but I was not numbing for some reason so she gave me more Novocaine and started drilling. She was hurting me because she was in a rush and I wasn't numb, I wasn't even 50% numb, when she hit a very sensitive spot that made me see stars so out of normal reflex my hand push her hand away from my mouth and she got angry and said that I could have of hurt her or someone else because she is dealing with dangerous equipment. HELLO! I said I wasn't numb when you decided to drill and hurt me. Am I just supposed to lay their and let you kill me with pain so you can make your production quota so you can get paid? Needless to say they did not call my insurance because I later got a bill from this office for the x-rays and the correspondence attached said that my insurance did not cover the x-rays and I need to pay for the s-rays. NICE! Well, I'm not paying for the x-rays, you can sell the bill to a collection agency and I still will not pay for your greed and carelessness. read more

I went to this facility for the first time. When I arrived I was told that there is a $10.00 covid fee that was not explained when my appointment was made. Ok fine so I get my xrays done so I was thinking next would be the cleaning. No, I was then told I have to come back for a regular cleaning and I have to pay $20.00 to hold my next appointment. I was taken back by these fees that weren't communicated prior to me visiting or at the time of making the appointment. I understand policies but they should definitely be communicated to your potential patients. The funny thing of it all is me receiving a letter in the mail stating I was rude and argumentative and all I was asking is why I wasn't told. I hope I am refunded my $20.00 for holding an appointment that is now canceled. I should have stopped here and read the reviews before selecting this location. Good luck to those who may select this location, I don't reccomend. read more

I waited 6 months to post this review because I wanted to make sure I wasn't at fault before putting this out there. Now that I've seen another dentist with different results, I feel comfortable posting this. I went to ADA LTD for a regular cleaning and the dentist was insanely rough with my teeth and gums. She told me I had a cavity and attempted to prove it to me by digging the hook into my molar very hard. I left without scheduling a filling because I simply didn't believe I had a cavity (I've never had one before and I wasn't experiencing any discomfort). This is where things got really bad. The next morning I awoke with more than 10 ulcers on the inside of my mouth. The were extremely painful and made it nearly impossible to eat or sleep. I went to a doctor who prescribed antibiotics that helped very quickly but he made it clear to me that I shouldn't return to the same dentist because the ulcers were either caused by trauma from a rough cleaning or improperly cleaned tools. I went to a different dentist for my regular cleaning last week, no issues at all. No ulcers. No discomfort. And OH YEAH they told me I have NO cavities. I cannot emphasize enough that I wouldn't not recommend this dentist to anyone. read more

I have to admit, I was very afraid at first. Let me take you back, way back. When I was little I had a very bad experience with the family dentist, he accidently started working on my teeth but the assistant still hadn't numbed me up so being a little kid I didn't say anything. Needless to say, I had the worst experience and ever since then I was deathly afraid of dentist visits. Fast forward to this day, I came to American Dental due to a tooth pain. Of course they had to go through the preliminaries of my insurance so although I came in for pain, I had to come back when insurance was approved. Didn't help my pain but I obliged. A few weeks later I was in and the process of teeth pain and other points began. I actually think that the fear was all in my head, seeing as the Dentist was extremely professional and really helped me with the fear removal. That was something that I was very happy about. Since the review has been started I've seen the various dentist in this office (3 so far) a few times and now that my teeth are no longer in fear, I am now comfortable with their bedside manner. Very professional and thank goodness for insurance since it may have been a bit costly had I didn't have it. But now I am on my way to having a Colgate smile, and for this I couldn't be happier. Although one drawback is that space for parking is limited, and since this is on Archer avenue, its kind of hard to find a decent parking spot and you have to watch the signs on the side for residents only. Tickets will be enforced here and you just have to be mindful of signs. Although parking is tight, maybe 20 cars could fit, people still get savvy and park as tight as they could but when someone is trapped, it becomes comedy as folks are trying to get out and wait for others to move. This is the only drawback I see, but of course this would never deter me from not coming, as this location as stated is very professional and they are just so kind and considerate of the patient and I am really happy that they are. It is very important to also make appointments, although I've seen people walk in, I can't imagine it being easy as far as seeing a dentist, but hey why not. One of the very best things that I've seen any medical practitioner do in their office is the way my treatment plan was given with prices on the side, including what my insurance pays. This makes things so much better for myself and I wish other practitioners would do this practice also. read more

American Dental Associates - The waiting area - General Dentistry Near Me - Chicago, Illinois

I have so many complaints about this place. Zero customer service skills. They schedule appointments only to reschedule them months later and tell you false treatment plans to steal your money. Worst experience I've ever had. STAY AWAY. read more

I have been a patient from central and Fullerton and now archer offices. Right now for past two months I have been in oral pain with gums and teeth and I get appts and it's in and out like a factory. Let's wait and see attitude. No meds. No cleaning. No really plan they did a biopsy charged lots of extra money and still no plan on what I should do except I feel I am getting worse and worse. I am so sad. I even called and then they don't call back. So sad indeed with their services. read more

Very upset with my visit. I went in for a cleaning and end up walking out with my teeth deformed, the dentist filed my tooth even after I told her I didn't want to do that because my tooth won't grow back after being filed down. I'm so upset, I can't stop looking in the mirror, crying just regretting going to this dentist. They are treating it like a bad haircut, like it's nothing major, but this is my smile, my confidence level, my self esteem. Now I can't smile with confidence, I'll never be confident again. read more

American Dental Associates - General Dentistry Near Me - Chicago, Illinois

I would give this business negative if possible. STAY AWAY FROM THIS PLACE. They make you see one specialist after another to get more copays out of you all the while blaming it on insurance. The front desk tries to hard sell you elaborate treatment plans and pressurize you to put down a deposit that is non refundable if you decide to cancel the appointment. Lela , the front desk is nice when u first talk to her, but if you do not buy the treatment plan she offers, she is just as nasty as can be. Not going back. read more

If you are looking for dentist for your child DO NOT GO HERE they make you leave the office for the procedure you cannot stay with your frightened child do to "privacy and lack of space" they do not have doors in any of the rooms so I think the privacy excuse is nonsense I have been having procedures and cleaning done there for years with no privacy I have listened to other patient medical issues for years and now I can't be with my child because of privacy and lack of space that was so ridiculous and when I still refused to leave my 8 yr old alone for her procedure the office manager told me that maybe the option is to find another doctor, For years I have been a loyal patient, all my bills paid I was asked to find another dentist, terrible just terrible management so I am definetly taking her advise I am leaving and she can continue telling patient due to privacy and lack of space excuses to whoever believes those lies read more

Got my wisdom teeth removed and Dr Khaled and his assistant Stephanie were great made me feel comfortable and very nice and friendly staff overall great experience thank you so much! And keep up the good work! read more

Horrible service, they seemed to be very disorganized, and you can easily tell by the customers upset and frustrated attitude that they do not provide service that's professional. Also it annoying how they have to schedule various appointments just to get simple procedures done whereas in other places they do it all in one day. It's been twice for me also where I have been received late about almost an hour even though I was on schedule for my appointment. Overall I would not recommend this place at all, and instead,​ seek another dental clinic. read more

This Dental Group is terrible, I wish I could give them 0 stars. I should have read the reviews on here before I set up an appointment with them. They have a lot of rules that make it really challenging to get your entire family seen, like you can't make appointments for more than two people in your family at once. With a family of 5 that means 3 trips for everyone to be seen. Their customer service is terrible, they lack common courtesy, I even got hung up on once and the manager told me that it didn't happen. They say they record all of their calls but when I asked for a review of the call she refused. They also will reschedule appointments at the last minute even if you've been scheduled for months. I will not go back here and I would not recommend them. read more

I received excellent care and customer service here. I needed to get retreatment on a previous root canal and ended up needing to have an extraction and implant done, through DR. KATSNELSON (oral surgeon). It was a long process and I remained very satisfied with him throughout the whole experience. He is very professional, affable and attentive to his patients. And I must say that the staff was just as impressive as DR. KATSNELSON I'm assuming the staff is different than the first reviewer because I didn't get any service like that... I especially appreciated LELA at the front desk, she was so helpful and conscientious it was ridiculous. She helped me out with a lot of things and it showed that she genuinely cares that the patients leave happy or at least, as happy as one can be at the dentist. read more

This place is much welcoming now. Last time I was here 2 years ago management was not so good. Now they have a much better team with great customer service. read more

The worst experience ever!!!! The managers there do not know what they are doing. They are all over the place I got hired here and the day of my start day they moved me to a different location. I was ok with that but then I go in and I was there for about 2 hours the manager Kateryna was on her phone the whole time of my interview and training. So unprofessional. The girl Kateryna told me " I have a lot in my hands right now I feel like I can't train you today" and she then explained to me how I was to come in tomorrow and continue the rest of my training. The next day Tracy calls me 10 mins before my shift to tell me that they can no longer hire me. For no absolute reason. What type of welcoming environment is this place. These girls feel so entitled to have a manager position but are doing a horrible job managing the company. The amount of mistakes and carelessness that I saw from being there for less than 24 hours is insane and by the rest of the reviews on yelp and google you can see that have a tendency to overcharge and do careless mistakes. Thankfully I had another interview with a wonderful and welcoming dental office that I currently work at today. The way these girls made me feel so uncomfortable was horrible. DO NOT SUPPORT COMPANIES THAT DO NOT CARE ABOUT PEOPLE!!! read more

Horrible Customer Service! I can't begin to explain the poor customer service I experienced here. Front office staff is a joke! Girls at the front desk on their personal phones while speaking to me. Cancelled my appointment because I was a few minutes late when I called to inform them I was running a bit late and they said it was fine over the phone. I've waited over 30 min to see a dentist in the past, when i have a regular appointment and they wouldn't take me in after 10 minutes. Ridiculous and unprofessional! Switched Dentist the very next day, I would never come here again. Worst experience, please stay away! read more

I needed an emergency extraction of my upper left wisdom tooth a few weeks ago. I called my regular dentist on Thursday who noted two years prior that that tooth needed to be pulled, however at the time it wasn't bothering me that much so I just decided to ignore it. Fast forward to two years later and I can't even eat sweets or drink anything cold without that tooth throbbing. When I called my regular dentist office, they told me to call the American Dental Association help line in order to schedule an immediate appointment with an oral surgeon at another location. Not only was the clinic on Archer open on a Saturday, but instead of doing a consultation and then scheduling me to come back a year later, Dr Alexander Katshnelson pulled my wisdom tooth out right away. I was at the clinic on 5342 S Archer for 15 minutes from start to finish. Everyone was very friendly, helpful, and knowledgable. I was so nervous about feeling any pain, so the doctor numbed me up really, really well. When he pulled my tooth out...I FELT NOTHING! Yes, NOTHING! I'm as shocked as you are. I didn't start feeling pain until about 3 hours later when all the numbing stuff wore off, and even that was manageable. On a pain scale of 1-10, I was at a steady 4.8 for about 4 days. After that, there was no pain at all. Thanks for making it so quick and easy for me American Dental on Archer! read more

This is without question the worst, most predatory, awful from front desk to back office place I've ever been in in my entire life. Nothing but multiple visits, multiple copays, for any and all problems. They are in this for money and PREYNG on a population that they obviously see as easy targets. I've never felt less at ease or more anxious whether I will actually receive care as I have been darkening the doors of this copay factory disguised as a dental office. My wife has been suffering for over a week, three appointments for an extraction. She is this minute writhing in pain and I feel helpless. Please find any other dentist you can, avoid this place like they will do damage to you, because they will and won't care to do it. A shrug of the shoulders is all you'll get when your loved one suffers at their greedy hands. Run far and fast from this disgrace. read more

If you want to receive the worst customer service go to American Dental! Not only are they rude, but also very unprofessional, they will call you twice to confirm the appointment and when you show up 20 minutes before your appointment they don't say anything to you. Instead, they start whispering between them, then finally 10 minutes after your scheduled appointment, the manager tells you that you need to reschedule because your impressions are not back from the lab! The best part is when they send you to the "lab" and give you the wrong phone number and address so you have to figure it out yourself. VERY DISSAPOINTED! read more

My rating is a 0, zero!! This place is a scam. This is the only dentist office I've ever heard of that asks for a deposit in order to make any kind of appointment. They deliberately make various unnecessary appointments in order to bill your insurance. I originally went for a tooth ache and they couldn't find anything wrong with any of my teeth. They told me to wear a night guard, because I was grinding my teeth at night. I went back for the same thing three months later and they said I needed a root canal. After getting a temporary filling, they told me to return three months later for a permanent filling. On my fourth return, they checked out the progress of my tooth, then instructed me to make yet another appointment to actually complete the filling. Not to mention, when I had severe pain, I had to wait two weeks to see anyone! I was in such severe pain, that I had to go to a different dentist and pay out of pocket. I am not exaggerating when I say I would NEVER recommend this practice to anyone. read more

Received the worst service from Dr. Chuchani . If you want to be belittled and have a person use their license against clients in need ask for her read more

If you visit this dentist, I recommend asking for full disclosure as to what services are actually going to be provided as well as the total cost in advance. I just received a 2-year old bill for a consultation and cleaning for $195 for my son who was one and a half at the time of the service and only had 4 teeth. What's more frustrating is that I didn't make the appointment for my son, and happened to have him with for an appointment with my daughter, when the dentist offered the services. I wish I had clarified the charges before agreeing to allow her to count his 4 teeth and brush them with toothpaste and a toothbrush. read more

Lousy customer service and hour long wait times. I can not with these people. Looking forward to the day my child's braces are removed so I don't have to ever, never ever, step foot in this place again. read more

Ok so first let me start of by my dentist had sent me to ADA for a root canal. I've always been slightly scared of nervous when it comes to needles and well dentist over all. So know that I need this it maxed harder for me. When I first walked into this office it felt very COLD no the temp was fine the atmosphere and the receptionist were so dull and obviously not pleased to be there at all, I mean hello we go to the dentist because we need you guys but your receptionist make the experience so HORRIFIC!! On top of it I was scheduled for a month later, and asked to leave a deposite on my crown and also charged me for an X-ray my insurance "wasn't covering", of course I wanted to know why I paid $150 extra so I called my insurance and verified they had accepted payment already for the X-ray " they didn't cover" I had already paid I left with my root canal done and NEVER went back. read more

This was the worst experience ever. There was only one girl that was nice here. Oh and the wait was ridiculous came in for a cleaning and then they tell me they first take xrays and then on another day they do the cleaning. I came for the cleaning and the girl just got it done in about 10 min. Do not come here. read more

This place cancels your appointment after 10 minutes of being late even if it's because of circumstances beyond your control and you don't even get a call to let you know you are cancelled I guess that would be the surprise they tell you when you arrive late to the appointment and that you will have to reschedule, good bye and enjoy the rest of your day, Lol. Thank goodness I called to say I was running late and found out I had been CANCELLED. I had a appointment today where the weather was unfortunately miserable with traffic lights blinking red everywhere so you are stop and go causing big delays, flooding everywhere that you have to reroute, trains stalled, bad driving and you still get no pass from this office. So of course me being a half an hour late results in a cancelled appointment with NO courtesy phone call from anyone at this American dental office. My experience with different dental offices that I've encountered is that there is a belief that we don't have a choice but thank goodness we do because I would have no teeth waiting on an appointment, Lol ( a little exaggeration but you get the point) American dental doesn't allow appointments with other American Dental office either oh boy more rules! If I could give this dental office zero stars I would. The customer service was okay but everything else is totally ridiculous. Good thing this dentist is booked to the gills according to the female I spoke to on phone so no loss there. Geez and from the looks of past reviews I'm glad I didn't make my appointment maybe I was getting a universal rescue from this place, Lol read more

I've been coming here for over 5 years not only for convenience but also for the professional service and the awesome reminders that they give since I always forget. 3 root canals, 2 teeth pulled. Numerous cleanings and I'm still coming back. Nancy, Martha, Priscilla, Sirena and Dr Cincione are amazing and I highly recommend them!!!! read more

GREAT doctors (the periodontist, dentists, and oral surgeon), but the most FRUSTRATING staff to deal with. Anybody would be happy as long as everything goes smoothly.. but if you've got prior authorizations, more than one pending appointment, or a credit card payment, you can guarantee that nobody will follow up, somebody will cancel one appointment without confirming with you if you did indeed have two appointments. Almost every time I call to make an appointment, I'm put on hold and they answer other calls and help other people who came after me. I usually just call from another phone and get helped on phone #2 while I'm still on hold on phone #1. After my favorite assistants left, I haven't had one person apologize or take any sort of accountability for any of their mistakes. Only excuses that aren't valid. I've worked in this sort of environment before and I know mistakes happen left and right.. but nobody takes any steps to even attempt to prevent it or even try to correct it without first trying to place blame on the patient or just make up excuses that doesn't help the situation at all.. Even the manager Maria refuses to take ANY sort of accountability for herself or her staff. Even when I come up with potential solutions without anybody having to take blame, Maria refuses to help because she's "already done her part". -- Make sure you read the reviews that have been filtered. read more

Be very careful of this place, A few months ago my wife was there and when she left they gave her another patient receipts appt and prescription information and vise versa.... I went just recently for a filling loss and was told by the dentist? Need an exam and set of 4 sectional X-ray required for exam and by insurance, Told there that it was a wisdom tooth and it could be pulled, referred me to the oral surgeon at the other facility. Archer location, Few days later there, I was told that I required a full panoramic X-ray which was required by but not covered by insurance because it's within a 3 yr period and the 1 they had couldn't be used nor the X-rays taken 3 days prior and everything had to be paid upfront THEN informed by the oral surgeon that it was not my wisdom tooth,BUT, #15 which could be saved, they would not apply any of the fees paid towards the root canal the following day. Because I questioned all the charges which in contacting the insurance co was Said I didn't need what was charged and none of it was required by the insurance policy. Then after the root canal they gave me some woman's prescription and info and I didn't realize it till I was going to fill it, I called the other patient to notify her of the mistake and she had my paperwork, we both had to return to Archer to get the paperwork corrected. After calling and complaining I received a letter in the mail telling me that they would no longer provide dental service to me or my family, Because I voiced my complaints read more

THEY DESERVE LESS THAN A ZERO!!!! Absolutely the WORST scamming Dental office EVER. The receptionists/billing clerks are CLUELESS and VENGEFUL. They refuse to make appointments for more than 2 family members at a time (different days of course), changes their cost for braces from $4000 to $5800 as soon as they saw we had insurance, added additional fees to my treatment plan so I would have to pay out of pocket for a crown. I called my insurance to ask what the charges for their coded "LAB FEE" could be, the insurance coordinator informed me there is no such code in their system, and all lab fees are supposed to be covered under the other code/service they gave me. They also tried to make me pay $100 deposit for the future appointment I made for the crown (3 weeks in advance). The receptionist and the billing clerk could not explain why I need to pay this in advance before I even come in. They are RUDE and THEIVES!!! BBB, MEDIA and the INSURANCE FRAUD DEPARTMENT will hear about this! read more