This dentist went from very good to a very bad business professional in just a few months. First they cancelled my May appointment because of an emergency with one of the employees. Weeks later no response. I called to get my new schedule but was informed they were not setting schedules now becuase they did not have a dental hygienist. . Weeks later I called and was informed I could not get an appointment until August, four months after my original appt. Why? I lady with very poor English said they have not been able to find a dental hygienist. Really? How many thousand dental hygienist are in the SF Bay Area. Why can't one of their Dentist provide the service. read more

I was looking for a dentist within Delta Dental network which lead me here. The front desk has a great system with SMS and has strong communication skills. The entire facility adhered to COVID-19 guidelines and were very thorough in their sanitary procedures. I had my initial evaluation before a 3 month work trip. A cavity was spotted and the dentist was very honest and thorough in their recommendations for the next step. Another great dental facility in Fremont! read more

Good dentists, I had two emergency appointment and they where both times really busy but still they had time for see me btw I like the new waiting room.. Go Warriors ! read more

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My family and I have been coming to this place for over 10 years now. We love Dr. Lai and his staff! They are great! Everyone is friendly and caring. Dr. Lai has always taken great care of our dental needs and will only recommend what is necessary. We always go to the dentist as a family and they are always great to block off time for our family of four. We have been to the dentist two times now during the pandemic and they are great! They take our temperature and sanitize everything. Dr.Lai has also recently shared that he and his staff have been vaccinated! This a great news considering they are essential workers! My family and I are grateful to have found Dr.Lai as our family dentist. read more

Dr. Lai is a da man! I was feeling random pain with my left jaw and I did not know what to do. Instead of going to a random dentist, I called Dr. Lai's cell on a Saturday morning. Even though he did not pick up, I received a call an hour after leaving a message. I was scheduled with a same day urgent appointment and Dr. Lai took his time after hours to see what happened. After doing a quick check up and some x-rays, I was diagnosed with cavity on one of my wisdom teeth. Dr. Lai then gave me a referral to the best dentist in the Bay and I am so glad that he went above and beyond to help me. read more

Dr. Yi has been my dentist for years. He is a knowledgeable, accommodating and friendly dentist with gentle hands. :) His office has top notch customer service and everyone is always very friendly, helpful and professional. Nice clean office with modern tech and regular reminders via phone, email and text for scheduled appointments - which is helpful for people with busy schedules. I moved out of the area over two years ago, but continue to see Dr. Yi at American Dental Group in Fremont because he is the best dentist I've had and his staff is great. I couldn't imagine switching practices. Thank you! read more

Dr. Lai took care of everything including my insurance that was submitted late for pre-auth. The best about his professionalism, staff's friendliness, and environment coziness. Worry free when you go to Dr. Lai! read more

Front desk is funny and helpful, staff are good. Dr. Lai is experienced. The entrance is warriors themed! WE RECOMMEND read more

American Dental Group - Background with bench! - General Dentistry Near Me - Fremont, California

As Yelp says : "Woohoo! As good as it gets!" Trying to get a good dentist can be a pain in the.. tooth, of course! This whole experience was a wonderful one! Got an appointment quite easily. They took all the details over the phone, and had the paperwork ready when I got there. The wait was non-existent! As soon as I had signed in, the dental assistant took me inside. Dr. Lai was there, waiting for me. Did a thorough checkup, and then had the X-rays taken. By the time the assistant was done with the cleaning, Dr. Lai had taken a look at the X-rays and was back for the consultation. I was expecting a sales job on crowns, root canals etc., specially as one of my teeth was a little sensitive. Quite the contrary! Dr. Lai explained to me that there might be a potential issue, and showed me why it could lead to a serious issue. However, he kept stressing that there is NO urgency to get it done, and it was my call; he just wanted me to be aware that there's a potential something could happen. Huh? This was a VERY pleasant change from my previous dentist, who kept trying to sell me all kinds of stuff. Dr. Lai further informed me that everything seems to be in order, and there was nothing more to be done on any of the teeth - "good to go for another six months". On the non-technical front, Dr. Lai has a great personality and "chairside" manner. He puts you at ease, and spends all the time you want explaining the issues to you. He also works with kids too, apparently. My kids will definitely be going here soon. All in all, a great find! You won't be disappointed. read more

Set an appointment to see Dr. Yi a few weeks ago but after waiting for about an hour for the dental x ray to be transmitted from my other dentist, another dentist showed up, not sure about his name but he simply looked at my teeth, touched a few one and commented that I had done a good job by flossing then he walked out after about less than 10 minutes. I sat on the chair expecting a hygienist would come in to do the cleaning except after 30 minutes someone came to simply polished my teeth and that was it. Granted, my insurance was HMO so I should not expect to receive a great job but this is bad. I am switching to another dentist. read more

Dr. Lai is the best dentist I've ever met! A friend of mine referred me to Dr. Michael Lai, i wasn't so sure from the beginning, cause I had so many really bad experiences with my previous dentists, i thought all the dentists are the same, they always want me do more jobs on my teeth and make them more money. I changed more than 3 dentist already!!! I'm so glad that I have Dr. Lai to be my dentist. He did great job on my teeth and gave me honest advises(unlike others were just trying to make money from me), I can tell he always thinks what's the best for his patients. So, I'm staying with him and his office, even though it's little far from where I live. Now, my whole family is with him and I will definitely refer my friends to him. Thank you Dr. Lai! read more

Dr. Lai is super awesome! He was very knowledgable and treated the entire family with great care. Since it was our first visit, our appt had to be made on a weekday, which was a bit inconvenient. But the inconvenience was well worth it. My just turned 2 year old toddler had his first dentistry experience and Dr. Lai made him feel as comfortable as possible. He opened his mouth wide and even allowed him to do a teeth cleaning. Wow! Needless to say, we've found our dentist for life here. We like him so much, we went to the extent of changing our entire company's dental plan (which wasn't cheap!) to keep him because he will no longer accept Dental HMO starting February. read more

Dr Michael Lai is the best! Always takes care of me and makes sure to listen to my concerns. I've refered several people here now and I heard that he treats all my friends really well too. Very happy with my decision. read more

I didn't have a chance to get in. This is about the front desk customer services- Not even worth 1 star. Called 11 times in the past two weeks, not even once that I got someone to pickup the call - directly went to answering machine. My messages were never got call back. Not until I left an angry tone asking weather or not this ofice's receptionist ever pick up the call. That's when I got them to return my call. Not a word of apology and hurily hanged up the call when I said I was disappointed and would go somewhere else. Don't know how great these DDS are but front end customer services is that horrible and not courteous, no thank you. I you are too rich already and don't need any more new patients, there're different ways to refuse. read more

Amazing experience, I have to say sometime I am just not that into going to the dentist LOL. The staff at American Dental made it a really great experience for me. Thank you for the great service. . read more

Dr. Lai is the worst dentist I have ever seen before! To start off he is the biggest joke of a dentist I have ever met.... I dont know how he got certified. I pointed to the teeth that needed to be bonded and he then suggested to get the same teeth I pointed to bonded. Did he not see me point to the teeth ? He then told me he wouldnt bill my insurnance due to the amount of time my operation required! After I got in an arguement about how my insurance should cover the operation he canceled my appointment and told me to he had just booked an emergency appointment . His and his office are very rude to their patience. I am so upset with him and the office I am tempted to call the BBB. DONT GO HERE! read more

Omg horrible customer service. I called to schedule an appointments the lady who answered the phone was extremely rude. She couldn't find me in their system Becuz they had entered my phone number wrong. Which is dumb. She couldn't search by first and last name. When she finally found me in the system she said my appt was the day before and I missed the appt. But I never received any confirmation call. She urged with me saying they called the wrong number they have on file for me in their system. But it's not my fault if they entered my number wrong. Regardless of the situation she shouldn't have continued to urge with me and be all rude. I asked for her managers name she said she doesn't have any. Lol and she's not even working at the front desk she's only covering for that day. It's so not professional. I wish I could have given this office LESS than one star. read more

This dental practice is acceptable, I 've seen better ones. But the star is the receptionist service. Rude, never answers back the emails. After all, an excellent customer service on top of a professional quality service is the best. I should read more about the reviews on yelp before attend here. Is hard to find an appointment and doctor availability since they don't open every day and as a client, you can't avoid to book and deal with a rude unprofessional receptionist. read more

I been here many times for my normal dental check up, Dr Lai and Dr. Ii has always been very professional. They are always very reasonable on their charges and would never do any unnecessary dental work like many others Dentist I've visited. I would recommend them to all my friends and family. read more

Dentist is great. I would actually recommend them. But you want to prepare for a poor service from receiptists. I would have 5 star for them if it's not for receiptist. read more

Great service. Dentist that really care about your health instead of just squeezing your money like the others. They make follow up calls few time after my teeth work to ensure everything is fine. I have already and Will definitely referral to friends and family who are in the area. I totally disagree with the review below, I take the dentist reassurance as a plus service. I maybe the one that felt the pain, but after all, doctors are the one that has the knowledge, experience and responsibility to let us know what is the best for his patient. Just because he doesn't want to do fraud claims to your insurance does not mean he is a bad doctor buddy. =) Thanks read more

I been a patient of Dr. Lai and Dr. Ii ever since they were a student dentist. I follow them when they open their practice in Fremont. I HIGHLY RECOMMEND to all my families and friends. I agree with the following: The dentist is very professional. The front desk is very friendly always remind us with our appointment. The charges is very reasonable and never had any unescessary dental work. Thank you! Husband Vic review: Great dentist! Easy going! Highly recommend! Oldest Son Justin (10 yr old) say: Dr. Lai check my teeth very well. I always look forward to see him every time when my mommy received the call from the dental office. Thank you Dr. Lai you are the best of the best!!! Youngest Son Brendan (8 yr old) say: I been with Dr. Lai ever since I had my first tooth. I like the way he explain to me how to take care of my teeth and where all my cavity are in the photo. I trust him with my teeth. He give me tasty flavor when I had my cleaning done. Thank you! You are the coolest. My family and I loved this friendly practice! "GREAT DENTIST is hard to find" read more

I am deathly afraid of the dentist and have not gone in over 10 years. But I finally went and the staff here were so welcoming and warm and made my experience very nice. I am for sure coming back and bringing my family here. They are also not the type to find bogus cavities and make up reasons for fillings to make money but they are honest which I definitely appreciate. If yelp had more stars to give I would give it. read more

Dr. Lai is great! I got my teeth cleaned twice by him and he's really good about answering my questions.

This dental practice is a very professional one. They are kind, easy to work with, and have very good staff. They will never recommend doing anything that is not necessary, and are the most ethical dental firm I have been to. I highly recommend this dental practice. read more

The receptionist service should be zero star, it is very bad . If you call their phone # 510-573-4743, you would not get any response , also, if you send message via their website, you would not get any answer , they never answer back the emails. You can't avoid to book and deal with a rude unprofessional receptionist read more

Dr Lai is the best dentist. He is very calm and professional. I recommend him to all my friends

My family has been going to American Dental Group for years and we have only had positive experiences there. The facility is nice and clean. We never wait more than a few minutes to be seen and the staff is always friendly. They are great about explaining procedures and educating you on oral care. They are very gentle when working on you and never seem to push for unnecessary treatment. We always recommend them and have just recently had a family member sign up with them after avoiding dentist for years due to bad experiences. Our daughter has moved to Livermore, but still goes to Dr. Lai because she has such trust in him. American Dental Group is amazing! read more

Dr Lai is very caring and understands the needs of the patient. My family has had nothing but good things to say about their experience

Really like the staff and the dentist at this office. They are open on the Saturdays. They are very clean and friendly.

The receptionist always picks your phone and they send a reminder email a few days a head of your appointment which is really helpful but you do have to reply to their call to confirm your appointment. Usually you don't have to wait at all for your appt and the worse would be less to wait 10 minutes. The doctors spend time talking and explaining your option/plans and they are professional and friendly. They are definitely not after your money or insurance and that's very obvious when you visit them even the first time. They are a good example of how other dentist offices should be. read more

I'm so thrilled my new insurance allows me to come back to my favorite dentist! This dentist is an excellent doctor and does what's right for you without taking all your money out of your pocket book. I had to stop going to him for a while when my insurance no longer was excepted. The new dentist I picked wanted to put eight fillings in my son's mouth. Luckily, I only allowed two to be done. My husband got new insurance in the meantime and we were able to go back to this dentist. Turns out my son did not have any additional cavities and needed no fillings. It's alarming that the other Dr. Was going to drill into healthy teeth just to make a buck. I recently broke a tooth on a baby tooth (at the age of 43) and instead of going right to an implant because there's no permanent tooth to replace it, he was able to fill the tooth and hopefully give me some more longevity out of this tooth. At some point it may still need to be replaced, but for now and possibly forever I'm good with the white filling. This dentist always does what's right for the patients and keeps affordability in check. He is not out just to make a buck but to provide you with the best dentistry. I'm beyond happy that I can TRUST my dentist to take the best care of my teeth. He's a dying breed of dentist and I'm so thankful for him and his staff! read more

I finally found a dentist in Fremont. They are very good. Professional. Clean. While their hours are limited, they worked well with me to get appointments. Dr. Lai was very good. I found him to be no nonsense. Detail oriented, skilled and efficient. This is what's going on and this is what we need to do. The staff members I worked with were very nice as well. read more

Thank you Yelpers for helping me find a new dentist for my kids. I was going through yelp for a dentist in the area and based on the reviews, chose American Dental Group. It was close to home, friendly staff, a thorough dentist, and a very clean and comfortable office. Dr. Lai answered all my questions about my daughter's teeth. The receptionist also worked with me on finding appointments which fit both my son and my daughter's school schedules. read more