Don't ever go here the worst customer we experience I have ever had being a salesman for 40 years…read moremy self so I know how to talk and treat people I would never ever ever buy anything from this terrible place I visited 7 car dealers yesterday trying to buy a vehicle and this place was the worst by far. Bad customer service, sales people have no knowledge of how to treat customers , sales reps just don't care, bad knowledge of what was in stock, would not show me the car I was interested due to someone had an appointment to look at it latter I said did they give deposit they said no then why would they not want to show it to me I might have bought it. After being there for only 20 minutes i had to leave and I told myself I would never visit any Carmax dealer ever this was my first visit to Car max and this will be the last. After I left I went to Front Royal Ford and got the car I wanted this is my is the 15 th vehicle I bought and if you want an excellent customer experience please go to Front Royal Ford and never buy anything from terrible car dealers that I visited yesterday

Uselss. I called the store number in Winchester to schedule an appointment to sell our car at a…read moreprice we agreed upon a few days ago. "Schedule an appointment to sell acar was too much for the AI voice to hande. I shortened it to"schedule an appointment'. She asked if there was anything else I wanted , I said no, she said good bye and hung up. All I needed was a person to talk to. Lucky for you I have a deal with you on paper, otherwise I would call Carvana to see if a human being was available to talk to.

I had pre-approved financing and found the 2011 Toyota RAV4 through Truecars. Nic is a wonderful…read moreperson and honored the listing price, which had just been reduced. He is familiar with Navy Federal Credit Union's paperwork. He bought my very old trade-in for cash, found fee reductions, and transferred my existing tags to the new vehicle. I only paid less than $200.00 out of pocket. I have had zero issues with my vehicle. I would do business with him again, and would recommend him to other people.

Over charged and refuse to answer phone calls about it. I would never go there again.read more

I will start with the good. The young lady at the service desk, blonde hair, well done tattoos on…read moreleft arm, and the two cashier ladies were awesome. Very friendly, very nice, and very helpful. Now the bad. I took my avalanche in because of an airbag recall, however, I was having issues with the stabiltrac, the #1 cylinder was miss firing. So I replaced all the coils, wires, and spark plugs yet the issue remained. To give context as to why I went to the dealership, years ago I bought a Nissan pathfinder that was over heating. I changed out everything possible and still the same issue even after taking it to two mechanics. No idea what the issue was. Took it to Nissan in Winchester and Nissans have a heater switch that is more or less specific to Nissans. Only a Nissan mechanic would know about this issue. So it was finally fixed. So I took my avalanche to Malloy because I thought maybe they had a better way of determining the issue. The way I had to park my truck there was at an odd angle due to the parking lot being full, this matters later. I asked them to do a diagnostic on the truck for 180 bucks. What I was told a day later was that the #1 cylinder was bad, they would have to break it down to see what the issue was which would be expensive and they took an oil sample and found metal shards in the oil. When I came back to pick up the truck I noticed it was on the exact same position, the dirt on the hood was the same as when I left it, and there was no way someone got an oil sample, I crawled under the truck to look and there was zero fresh oil and the plug had not been touched. So I paid 180 bucks for what AutoZone does for free. Their solution was a 12k engine replacement. I cannot prove they did nothing, but I could see that they only hooked up the diagnostics device to the interior port and that's all. I would never take a vehicle to this place for work nor would I buy anything from them. Finally, all cylinders began to fire properly, the issue is with the computer. And they never even mention that.

Everyone dreads buying cars, the hassle, the lies, the salesman, the finance guy, the manager, etc…read more I am happy to tell you, NOT here! Run by two of the nicest gentleman I have met, and that is it, they do it all from the time you walk in the door till they hand you the keys, you dont deal with anyone else. No pressure, no haggling, no lies. They let me take the vehicle I was interested in to my mechanic to check out. I would definitely recommend checking them out, especially if you are tired of the old way dealerships "do business"

I found a great deal on a used Hyundai Accent at Bingo Motors. I was very impressed with the buying…read moreexperience. It was quick, they explained everything, they gave me ample time to test drive, and the paper work process was very transparent. I felt very comfortable doing business with them. Two days after driving the car off the lot, the car wouldn't start. I got it towed and found out it had a blown head gasket! I was shocked and very concerned this would end up as one of those nightmare stories about used car dealers. I had bought the car as is, so while I couldn't expect them to do anything I felt like I had been wronged. After explaining the situation to Khaled at Bingo Motors, he assured me that this was not who they are as a company. He then took the car back and dumped $3000 worth of repair into the vehicle to remedy the engine. He didn't charge me an additional dime. I was blown away by their professionalism and integrity! I've had the car now for several weeks and it drives perfect. I would definitely do business with them again.

Looking for a truck. Patrick was very helpful and honest. Great place and experience.read more

I only gave 5 stars because that's all they have! I'm not…read moregoing to sugar coat it, I was not wanting to deal with a sales man, or all the dealership bs. Trying to nickel and dime me to death. And I came prepared to be the difficult customer. Then Glenn came out , who looked me in the eye, and came straight out and wanted to know what I was looking for. I explained I was looking for an 05 Tahoe I found on Cars.com. Which at the time I showed up, he was dealing with auto wholesalers and other business issues. Cliff didn't give me a line of being busy or passing me to an associate....Happily he went and got the keys and started it for me. ( I got to watch the exhaust for smoke and listen for problems) sounded good, "let's go for a ride" was the next thing said. And down the road we went, pretty decent 10mile run, which we discussed what I was trying to do and how I was planning to pay. All good- seemed to be the order of the day with Glenn. Returning back to the lot, he explained there was a Gig list from the mechanics and would be back, leaving me alone for 20-30 mins while I could check out underneath, inside and the engine bay. Satisfied Glenn meets me and shows me the list, and shows me a price which allowed me to make a good and quick decision on the purchase. We filled out paperwork and put a plate on in the Tahoe, total time about 3 hours, most of the waiting was the document people at the "real" dealership. Bottom line The Clearance center is not going to have a 1 owner 20 mile cherry ride, it's cars that need a little love but still have a lot of life. Glenn set me at ease, gave me trust and earned mine, didn't push the hard sale, and made me feel like and in the end everyone was happy.

Man this is heartbreaking... got a 2015 Camaro from this guys on 10/05/25 on 10/8/25 this car…read moresteering wheel Locked on me and it came to complete stop I shut it off let is sit for a second and it started back up but that should've been my sign smh so I let it go a week and a half passes and guess what same thing happens only this time I'm having to hold gas to start it and then check engine was blinking I had to come out of pocket and tow my car to my mechanic shop only to find out they sold me a car with a motor that could've killed me my girl and my stepdaughter that is 3 years old basically my motor timing jumped timed and pistons possibly valves were bent or bad long story short I'm lucky rn that I bought a warranty or id literally be fucked rn man and I called the owner faran and this guy is asking me about a payment wether then id think he try to give me another vehicle until mine is fixed nope only thing he asked about was a payment then threatened to repo my car that blew on me 2 and a half weeks later who he isn't even a lienholder on because credit acceptance is the bank I went thru and I already went thru credit acceptance and called them and they even pushed my payments back but this guy wouldn't until I threatened to get lawywrs involved this place is just overly sketchy and I don't think they care if your driving off in a safe car or not only care about you signing the deal and making the deal so they get paid there putting people lives in danger I'm upset I have to deal with this until I pay my car off as I'm 23 and dont have the money to just keep throwing around for cars I'll keep you guys updated on how these next couple months go because I know it's going to be hell trying to get my tags etc now even though you'd think I'm the customer whos engine blew would get some accommodation but no these guys wouldn't take the car back or try to help before I figured out I had a warranty there Nice at first but who isn't when there trying to get you agree on a deal also if you don't ask for a warranty there won't be one so if you go here I advise to get warranty because there aren't servicing these vehicles there's just no way I got sold a car with a terrible motor with repairs up to 3000$

I've never felt so relaxed in the car buying process. This was a super stressful time for me since…read moreI hadn't planned on making a financial investment at the time - but when my transmission went out unexpectedly and was too costly to replace, I had no other option than to purchase a new vehicle. I'd looked at several other dealerships, but financing and cost were both issues everywhere I went until I found MZ Auto. There was a large selection of preowned vehicles in my price range and the financing process was a breeze! I'm extremely grateful to Robert, the kind and professional salesman that walked me through the process. He scheduled our appointment, was on time, knowledgeable about the inventory and an excellent listener. His patience, empathy and professionalism made him a joy to work with. I'm very impressed with MZ Auto (and Robert especially), for taking the stress out of a stressful situation. If you're on a budget and looking for a great deal and a seamless financing process, I highly recommend MZ Auto. Definitely schedule your appointment with Robert. You'll be impressed!