I wanted to take a moment to recognize Scott, the General Manager, for providing truly exceptional…read morecustomer service. After seeing my search for a vehicle on social media, Scott personally reached out to see how he could help. I told him what I was interested in, and instead of simply sending me information from a listing, he actually took the time to test drive the vehicle himself so he could give me detailed, firsthand feedback about its condition and how it drove. In all of my experiences shopping for vehicles, this level of service is something I have never encountered before. His willingness to go out of his way to help and provide honest information made a huge impression on me. It showed that he genuinely cared about helping me make an informed decision rather than just making a sale. Customer service like this is rare, and Scott went above and beyond every expectation. I truly appreciate the time and effort he put into helping me during my vehicle search.

the service department is terrible. Trying to upcharge labor above and beyond the 200.00…read moredeductible for our extended warranty. They agreed to fix the vehicle under the extended warranty and then added several hundred dollars of extra labor charges stating that their mechanics make more money than the warranty pays. Stay away from Front Royal Buick

Don't take your vehicle to Marlow for inspection or service. The falsely failed my less than 2…read moreyear old wrangler saying it had excessively rusted rotors. Rotors rust, they are bare metal and where the pads don't touch there will be rust. This wrangler was purchased new new the spring of 2025. If rotors put so badly in Virginia weather that they will not pass inspection then it's a part material defect, covered under warranty. Marlow Motor Company is a dirty dealer who tried to get me to pay them to put new rotors on when they are not needed. The Virginia state police will be notified once it is in a different shop for inspection and Marlow motors will hopefully have their license to do inspections revoked. Avoid this dealer and service department, they are crooked!!! effective operation, fluid leaks, visible damage, excessive wear, and obvious defects in components. Surface rust: Light, even surface rust on rotors (common after sitting) that does not affect pad contact or braking performance is routinely tolerated. Rotors often clean up after a few brake applications. Failure conditions: Inspection failure is likely when rust results in any of the following: Deep pitting, grooving, or severe corrosion that compromises rotor thickness or structural integrity. Flaking or spalling metal creating uneven braking, severe pulsation, or loss of braking efficiency. Rusted-through rotors or broken/cracked rotor material. Any condition that produces clearly reduced stopping ability or potential for sudden brake failure. Observable signs inspectors will act on: Thin or uneven brake pads due to rotor damage. Severe rust visible through wheel openings, with loose or detached fragments. Loud grinding, severe pulsation, or inability to actuate the brakes during an operational check. Practical outcomes: Minor surface rust -- pass. Significant corrosion visible during the inspection or causing poor braking -- fail; inspector will issue a rejection specifying the defect. Repair options: resurfacing (if within service limits), rotor replacement, pad replacement, and addressing seized calipers or rusted mounting hardware.

I feel like they did unnecessary work on my 2019 Jeep. It has less than 38,000 miles and we are an…read moreolder couple we don't off road or tow anything. They said it needed front and Back differential, induction and injection package when we took it in for an oil change and inspection. I guess we helped them meet their quota for the month or something. Very disappointed in this place.

Amazing, owner is caring, ethical..has a great in-house mechanic and is local. Will work with you…read moreconcerning financing and has a decent selection, will deliver cash sales locally free and offers a 30 day warranty which is unheard of in the used auto industry. Ask for Jason, and awesome dude! Price, good luck finding a better overall deal, I live in Reston and almost went to Colorado Springs to buy the same car for 2k more and 10k less miles on it so huge thanks Jason, can now get rolling with Attic Cat Recoveries :), my scrapping business. God Bless.

My wife and I found our Buick Enclave on one of the internet sites(cars.com we think). We looked at…read moreso many it gets a bit fuzzy. It was at Lindsay Chevrolet in Front Royal VA. They could not have been more accommodating. Our sales person, Ray, was super helpful through the whole process. Their F&i person, Chanda was also very helpful. Ray made sure our transaction was seamless from the very beginning to end, connecting with our auto transport hauler(we live 290 miles away) making sure that went smoothly. I'd highly recommend this dealership if you're looking for a trustworthy, internet purchase experience.

I've taken multiple cars throughout the years to this shop & have had good results. This year I…read moreTook my car in for inspection to learn I needed a 2 marker lights replaced, they quoted they needed to take the tire off to replace the bulb & the cost would be $400. In fact the lights cost less than $10 at AutoZone & it took less than 5 minutes for someone else to replace both lights & no, the tire did not need to be taken off! Saddens me to think of the people that the maintenance shop has taken advantage of because of things such as this occurrence. I know labor is expensive but wowwww that's one heck of a markup & maintenance fee!!! If you are able to please make sure you get a second opinion before having any work done at this shop, it could save you a good bit of money!

Don't ever take a check from them!!! Wrote a check to me on 11/9/2017 for $475.00 and it was bad,…read moretry to call to make it good no one wants answer my call. I'm guessing they have caller id because when I called from a friends phone they answer and hang up on you.

Can't speak for the repairs but your tow drivers are going to hurt someone. Just followed one down…read moreroute 9 from Martinsburg, dropping parts everywhere from the unsecured shit he had on the roll back, all while yapping on his phone. A cover or even a few straps aren't much effort to toss on.

My husband bought his car (and other cars before me) from Eaton Motor Sales and any work that the…read morecar has needed was very reasonable in cost and completed in a timely manner. We've taken my car (that we bought new) to have a few minor things done and the cost was significantly better than if we had taken it to the dealership. The work has always been quality (I grew up in a family of car guys, so I'm usually skeptical of mechanics) and fairly priced. My in-laws have bought several cars over the years from Eaton Motor Sales and they have only good things to say about their experiences!

Just helped my neighbour change the thermostat on a car his wife had purchased from eatons because…read morethe heat quit working in the car. We discovered the thermostat had been cut open to allow flow and hide much bigger problems in the engine. Was the car already like this when eatons aquired it and they didnt know about it? Who knows but thats some typical used car dealer trickery and taking advantage of a female customer seems most likley.