I came here for an MRI of my left ankle. Upon arrival I was greeted and checked in by the friendly…read morereceptionist. I was taken back within two minutes of being there and the technician made me feel comfortable from the start. The room with the MRI machine is beautifully decorated makes you feel like you are in a vineyard. I listened to some country music while my images were being taken. I was in and out in less than 30 minutes. I'm glad my experience was pleasant.

If there was a way to leave 0 starts I would. Completely unprofessional health care provider. They…read morehave broke equipment and wait for you to show to tell you, which usually means you have taken off of work. We went for the third scheduled time for an MRI and again they could not do the procedure, causing issues because of repeated time off of work. Don't waste your time with this place. So many other options that even have weekend appointments. This place is a joke.

Today was move in date. My mom will be 99 next month. She was pleased with her hair appointment…read moretoday. Everyone was so friendly and helpful. Mom is on a puree diet. She loved that the food tasted good. Thanks Chef Andy!

The office staff and doctor are amazing. They Do not rush…read moreyour appointment. Listens to your concerns and properly, promptly address. I was referred to the office by my rheumatologist. Wonderful results.

I have had several scans with ViaScan. Dr. Duncan is the best and really cares about his patients…read moreand takes the time to listen ... and advise. Everyone of age should get a scan and then follow up if needed.

Life saving information! So glad we went. rey thorough…read moreconsultation after the scan Highly recommend.

Great place! It was the shortest wait time I've had in years. Luke at the front desk handled my…read morecheckin very well despite have to handle several call during checkin. The technician was professional and got me in and out quickly.

Yesenia a front desk was very unprofessional. Lied stated they did not offer FA then stated she…read moredoesn't know how to do it. Called manager eventually everything was sorted out after the testing then she was willing to provide information on next steps. Radiologist tech was very nice and professional.

Friendly people, good experience. Recommend this imaging service for anyone in the Fort Worth area.read more

I came in recently for x-rays as a walk-in first thing in the morning. The front desk receptionist…read morewas friendly. I handed over my documents (imaging order, pic ID, medical insurance card). When asked about cost, she told me she would let me know. I was then called back shortly which at the time I was grateful since I was trying to get to work asap. The x-ray tech that brought me back was also friendly and professional. She was easy to talk to and guided me through the exam in a way that was comfortable with my current condition. The whole process was seamless and quick. Maybe a little too quick. I checked out and asked the same receptionist what I owed thinking she verified my benefits by then. She said she didn't see that I owed anything. That's never the case, but I went on my way to get to work. I get a text a little over a week later stating my statement was ready. I just wished they were more efficient with checking benefits before performing procedures. I knew I was likely to pay, but others may feel blindsided if they weren't familiar with their insurance coverage. Despite that, the fees were standard and the whole experience was satisfactory.

Since the start of the pandemic 4 years ago, I have suffered (and its ongoing) multiple serious…read moremedical issues that required multiple MRI's, multiple X-rays and multiple scans. Southlake Envision Imaging clinic has been MOST accommodating, professional and time efficient every single time! I had at least 15 or more visits to help diagnose my serious conditions. Every time I have entered this location using my walker, I was & am still suffering from EXCRUCIATING pain & discomfort. My combined medical issues create this pain for at least 22 hrs of each and every of my days. Waiting, sitting, walking is extremely difficult for me, constantly. Southlake Envisions proficiency makes my visits much easier each and every time. The staff is attentive to helping me with the door when exiting and even assisting me to the back for each procedure every time. The simple & easy task of making my appointment, to the time waiting from check-in, to taking me back for each procedure, was ALWAYS made easy. They were not making special provisions for me alone, I noticed every patient from check in, to taking us back for the actual procedure, was little time. There were hardly any people waiting in the waiting room which makes me feel their scheduling system is on point. All the staff, from the office workers to the techs are kind, professional and so helpful when I needed assistance. Again not just for me, I noticed this overall for each patient! I HIGHLY recommend this location for any imaging needs... Kudos to all these employees and management!

They cancelled my appointment the day of my appointment. The reasons given to me do not make…read moresense--especially given the detail provided when I initially scheduled. This has/will cause me both work & medical issues

Friendly front desk staff Not a long wait…read moreFriendly, professional XR tech Facility is clean and peaceful

Every time I go to Envision, I am haunted by the 'check in online' constantly until you do it and…read more'arrive 15 minutes early to 'check-in'. Well, I have two problems with this. 1) Filling out these forms online before your visit is already checking in. It says it right there. And of course, you can't do it just once. You have to do it, otherwise you're pounded with text reminders until you do and then you have to do it again a day before your visit. Like we have nothing else to do other than go through the check in process THREE TIMES, twice online and once at the facility. 2) Arrive 15 minutes before you appointment, well, I have a life, not much of one but it's mine. My time is important, just as important as anyone at Envision. If you want me to arrive 15 minutes early, make my appointment for 3:45 instead of 4pm. You're wasting my time with all of these 'check-ins' and as I said, my time is important to me. This policy is so 'strict' that arriving two minutes late at one appointment on the Oak Park facility due to traffic, they had me wait for 35 minutes before an office employee told me they'll be taking me in 15 minutes and 'sorry for the delay' for a CT scan that literally took 2 minutes at a different Envision. It took me longer to take all my metal off and put it back on than the scan did. When I complained, the woman told me I could talk to her manager and I told her, 'No, you can tell her. I don't repeat myself and it's just wasting even more of my time' I walked out and swore I'd never go back to that location. They were taking people that arrived AFTER me for more than a half hour because I was late by two minutes due to traffic. But this isn't the only problem location. ALL of them are like this. It's like a cult 'complete the check in forms online, do it again and arrive 15 minutes before your appointment to check in' and over and over and over again. And if you don't adhere to their policy, they make you wait. I will NOT arrive 15 minutes before my appointment. I will do my best to arrive AT my appointment time. Envision does not respect their clients and their time. In the future I will do anything I can to NOT go to an Envision center because of these two points. They must have gotten sick of getting complaints like this because there is literally NO WAY to make a complaint via email on their website. The only way I found was to put in a 'testimonial' on their site and I'm 100% sure this complaint will not be posted on their testimonials page but hopefully someone will see it and make a change, but I doubt it.

This was maybe the easiest and fastest medical office visit in my life…read more Check-in was quick. I filled my paperwork in the night before online. I waited about 4 minutes and was taken back on time. The nurse was great and explained everything and set expectations. I had my scan and I was in and out of the scan in less than 10 minutes.

The phone call to Nancy that assisted me with making the reservation was excellent…read more But once there, none of the front desk ladies were very friendly. But it got worse. The Technician was not at all attentive or understand what customer service is. A simple greeting would be nice, but not here. All communication was short, in a commanding sense, ordering me what to do. Last time I've checked, a simple smile is still free?