Their associate, Joel, is very rude and condescending. I noticed he's been working at this location for a while but apparently experience doesn't make a difference when it comes to customer service for some staff. AE would really benefit taking some time to retrain their employees to be more welcoming, helpful and less disrespectful. Will not be coming back. read more

I had purchased some jeans online and picked them up at North County. Wasn't really feeling the style, so I ended up returning it. During my return there was a glitch in the system. Taylor, the store manager had the best American Eagle customer service experience I've ever had through all my years of being a member. She figured out what was going on and resolved the issue. She completed my return and I was on my way. Thank you again Taylor for your great customer service!!! read more

Absolutely worst customer service I've ever seen in my life. When you go to the La Jolla location, there is ALWAYS someone to help. I live in Escondido and due to Jess and Taylor I've been driving 30 minutes to go to UTC American Eagle. When I go to check out I am ignored for at least 5 minutes while they are on their phone. It never fails. I'm not sure if I'm Indian or if they do this to everyone, but I've never received service like that from the La Jolla location. read more

Some of the workers are really nice who have great customer service. Most of the time everytime I would walk in they never greet me or smile. I'm only looking forward to see 3 people that helped me and have the greatest customer service ever. But everytime the manager I believe her name starts with an M I think it is Marleen is on duty. she looks disappointed and angry she doesn't hide it. Even whenever I would do returns. she just didn't have customer service. Everytime I would see her she makes me want to hide. I always feel embarrassed or scared. I'm always stared at. This location is starting to make me uncomfortable. read more

This is the absolute worst location. I see from the reviews the Manager who's name starts with an M is a huge cause of this. Rude, unprofessional, gives customers poor experience. I've had way too many bad experiences shopping and exchanging product at this store. For anyone shopping, please take the extra time to go to the Carlsbad location because the experience is 100x better. This location either needs to close its doors or completely change or retrain their management. read more

You can't can't pictures of the store or in store. This place is way to get in and out of but doesn't seem to sell much. I'd be surprised if this place is still around after a year. The associate that welcomed is was friendly and asked if we needed help but the cashier needs more customer service training. The store itself is a bit cluttered and needs more organizing. I won't be back. I'm sure some people love cut off shorts but how many pairs do you really need!? read more

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I see a lot of negative reviews so I thought I share my experiences here. Employees are SO nice and helpful! I've been getting jeans here consistently for over a year and they always help me find the perfect pair that suits my body type and personal style. 10/10 employees, awesome attitudes and super nice! Great selection and overall I love this store and the employees and will continue going here! Chrissy is especially nice, cool to talk to, and really helpful. read more

I just had a very unpleasant experience tonight and from reading other reviews, I wouldn't be surprised if the manager was working! I can't believe there have been so many negative reviews about her and she is still working here. It was about 8:30pm and there were two associates at the cash wrap talking. One of them looked like she could be the manager but I'm not sure if it was her. I walked in with my toddler and immediately got death looks from them as if I came a minute before they were closing and my son was going to run around destroying the place! I did not get a friendly greeting and I definitely didn't get a smile. I changed my mind about looking around since they obviously weren't pleased I was there. I walked out and one of them yelled "Have a goodnight! Thanks for walking in!" and I could just sense her sarcasm. I looked back and the woman that could have been the manager came to the front to check the clothes in case my son had messed up the folded clothes. I've never felt so judged! It is amazing how this store makes so many people feel this way! This woman should NOT be in any type of customer service position and corporate needs to do something about her! read more

I went to this store and saw a lot of cute items I would have liked to get, but the manager was very suspicious of me and my sister even though we were doing nothing other than looking around the store. We grabbed clothes we liked and went to the dressing room and she went over there too and stopped us from entering. She then demanded we leave our very small purses outside which doesn't even make sense because a lady behind us brought a huge backpack inside one of the rooms. After we agreed to obey what she asked us to do, she kicked us out because we "rolled our eyes" at her directions. On the way out she was talking my ear off and accusing me of spilling coffee all over the floor, ruining products from the store, and stealing. Never going back to that damn store ever again. I seriously would not recommend. By the way I think her name starts with an M and she has long brown straight hair. read more

hello all, i had a horrible experience at this AE i normally don't shop at this location but now I'm glad i don't especially if they have managers like the one that helped me running the store. what happened to customer service? this gal was frustrated because another customer had asked a question about her purchased, I'm waiting in line as all this plays out, she the (manager) doesn't care to listen to the customer keeps cutting her off saying my staff knows what they are doing. doesn't even acknowledge that I'm in line waiting, its been like 3 minutes, I'm not in a rush but your a manager, in a way your job is to be everywhere have all eyes on the store. she tells me finally" someone will be with you soon". then she calls someone, they don't come ever, the customer she was helping leaves because nothing was resolved. she rings me up and says "i can help you here", not even a I'm sorry, how are you?. she rings me up all upset I say can i give you a my phone number for rewards and she says " I THOUGHT YOU WERE IN A HURRY?' i was very upset, I waited, I was patient. I don't understand how this gal can be a manager. she isn't friendly to guest, she treated her staff poorly. also not like I spent $10.00 I'm sure corporate wont read this or they will care because maybe since she is the manager they allow behavior like this. read more

American Eagle Outfitters - Men's Clothing Near Me - Escondido, California

The manager at this location makes you feel very uncomfortable when you make a return. I felt like I was being interrogated. She questioned why I purchased in Carlsbad and was returning in Escondido (her location). She totally made me feel like I was up to something shady so this in turn made me feel awkward and extremely offended!!! Well, I bought in Carlsbad because I work in Carlsbad and was Christmas shopping at the mall near my work. I was returning in Escondido because I live closer to Escondido and was off work that day. I didnt feel like I needed to explain all of this to her. I just became so speechless because she asked me such a stupid question! read more

Yesterday I returned items from an online order in person at this location and was helped by the store manager, Marlene. Throughout the entire interaction I was met with a condescending tone, snippy remarks, and eye rolling. It was as if her goal in the interaction was to belittle me and make me feel stupid. I absolutely can't believe this woman is someone American Eagle wants to be the face of their store. read more

Visited on 7/11/19 at 6:30 pm and the manager was very rude. After reading some reviews, I see this is a common issue. Manager made me feel uncomfortable when asking to try on clothing, she seemed uninterested in helping out. I decided to return the clothing to the rack and leave. read more

I had the misfortune of crossing paths with the manager of this establishment. I had a really bad sprained ankle this week so I was walking around with a limp. This was noticed by the staff as they looked at me as if I was going to harm their store in some way or fashion. Regardless, when I went in with my girlfriend, I found a sweater that appealed to me and went to try it on in front of the big mirror they have in the men section. I got about half way of pulling the sweater over me when the manager literally yelled at me from across the room (with an attitude) to go to the fitting room to try it on. What's the point of the giant mirror you have on the sales floor? With everyone watching me, I had to shamefully pull the sweater off of me and put it back on the shelf because I was NOT going to limp all the way to the fitting room to throw on a sweater. Please try and avoid this location. From my experience, all I walked out with was a bag full of attitude. read more

The employees here are this AE store are very pretty, better than all the other locations that I have been too. the employees here are very nice and friendly and approach me when I need something other than me approaching them to find something or when I need a dressing room. the employees here also are so willing to help to keep my hands empty and will take some of my clothes and begin to put them in a dressing room for me without me even asking them. Hands down one of the best AE's in the area. read more

While I got a lot of great items for really great prices during their current holiday sale, the store itself looked awful. So bad in fact, that it almost appeared it was going out of business. Understaffed. Messy. And understocked. I feel bad for the staff that were there, they were running around trying to do the best they could with the little resources that they had. read more

Employees here are super helpful and friendly. I was trying to see if they had something I saw online and they were more than willing to help me find the item. read more

One of employees kept looking at me and my brother as if we were shoplifting which we were not and kept switching positions to look where we observing the clothes I work in retail and she gave me and my brother the signs when you think a customer is shoplifting The other employees ignored us and not even a simple hello but better than the girl above did many of the AE stores customer service have been going downhill NEVER GOING HERE AGAIN AND I LOVE GOING TO THIS MALL This is the worst AE store in San Diego 《If i could i would have given this store 0 stars》 read more

Bad customer service! They stole my moms credit card info and even charged her again and we haven't been to the store in a month!!! the manager is also very rude and she sounded like she had a bad attitude. (IF I COULD RATE IT 0 STARS I WOULD!) read more

Horrible customer service! Just walked in tonight at North County Mall AEO to return a pair of jeans I ordered online and was told I couldn't because tags were not attached. No where on their receipts does it say tags have to be attached, nor even present. Their receipts clearly state if you're unhappy with their product, you may return for a full refund. That's it! Nothing about tags nor any timeline. I used to work for American Eagle and back then, we could accept anything back, in any condition, as long as they had their receipt. Times have changed and so have employees attitudes towards their patrons. From the looks of the other reviews, it appears they need new management (based off the girls attitude I spoke to, she might've been the manager everyone else was complaining about) and some re-training.. particularly on acceptable customer service behavior. read more

The after Christmas sale was bananas! I got a lot of great deals because everything was 50% off! Shorts for $15 a shirt for $5, WIN! This particular store in North County Fair was super tiny compared to other AE stores and it was super messy. I am sure the sale caused a frenzy, but the store looked like it was going out of business. I encountered several staff while in the store, most of which were pretty rude, and looked like a mess. I am sorry it's so busy but I am just asking you to open up the dressing room for me, as are these other 5 people waiting in line. I don't always go to AE but when I do, it won't be this store. read more

Horrible customer service!! Tried to return a pair of jeans that I purchased last month. Tags were not attached but I brought them along with the receipt. They told me it was their policy not to return them without tags attached, I said I had done it before with no problems. The response I got "well sometimes we do it as a one time courtesy, I'm sure they told you that when they returned them." I told them this "policy" was not stated anywhere on the receipt or website. They responded with "well sorry, we can't do anything." Called their corporate number and they were happy to help me with the freaking return! They sent me a packing label and everything! I called this store and asked to get the managers name so I could tell their corporate office and right when I said that she said "oh um I'd be happy to return the jeans for you if you come back in." Such a waste of time! I've never had a problem with American Eagle until I came to this store. read more

I never really leave bad reviews, especially at retail stores as I am a retail worker myself. However, I had a pretty horrible experience today at this American Eagle. I walked in today, fully prepared to buy a pair of jeans. I see 3 workers, and no one says hi or welcomes us in. I can get over that, it's not a big deal. However, we were the only customers in there, and it was pretty obvious that we were blatantly being ignored. We stayed in there for a couple minutes, until I noticed who I assume to be a manager glaring at us, as if we were bothering her. My friend lifted her mask down for one second to take a drink of water, and finally the worker looked at us, and rudely told her to "pull her mask all the way over her nose." I understand that wearing masks is so important, but she was taking a sip of water, and was more than 6 feet away from all the workers while doing it. That's it...I mean, come on. She continued to glare at us until I felt so uncomfortable, I decided to leave. No one said bye, and no one asked if we needed assistance. Customer service is so important in retail, and I have never had a worst customer service experience in my life. I love American Eagle's clothing, and hope that my next experience in the store is not as bad. read more

I'm guessing the store manager was the one that helped me with my return, after seeing the reviews. She has a poor bedside manner and a dead pan face. I felt I was being interrogated for making a return. I love this mall but this particular AE needs to re-train their manager on customer service or let her go because she's not good for business. I feel sorry for her employees. I'd rather go to the AE at UTC Mall...they are friendly there and don't make you feel like you're in front of the gestapo. read more

Ordered items on 11/30/20. Have not received order as of 12/17/20. On 11/14/20 customer service guaranteed delivery on 11/14/20. Still nothing. It will be another 5 business days for credit to show. At that time they will have been using my money for over 3 weeks. Just imagine how many people this is happening to and how much money they are floating for their use? read more

Not over the moon about this location. I went here with my daughter recently to shop for a few things and the customer service is lacking. I understand how retail works and the mall does close at 9:00. However when my daughter was checking out, we were both very aware of the time and not in the store to just walk around and look. My daughter spent $120 at the time and the cashier was giving her an attitude and dirty looks because we were in the store past closing. 9:03. I've shopped a lot of places but the customer service here is definitely in need of some work. read more

I have been there 3 months ago and their manager, she is really rude and bad manners and I had a problem over there and she told me I can't help you and my assistant who was standing on cash register is busy to help you too. Kind of she told me I'm not interested to help you. Never came back again. They should think about who they hire. Really sad :( read more

So so so so so shocked at the extremely horrible customer service that I received here. The manager Marlene was a complete fucking stuck up bitch. She denied a refund and an exchange so now I'm stuck with jeans that are two sizes two small and I just wasted eighty fucking dollars. YAY! Called corporate and said there was nothing that they can do.. Really? A hug company like this and they can't spare refunding me my 80$ jeans. I've been shopping here for 12 years and today is the day that I stop. I have no idea how this chick was even given the opportunity to become a manager because she fucking SUCKS. Fuck this location and fuck American Eagle. Never will I ever shop here again. This place doesn't even deserve one fucking star read more

I second guessed my own behavior of being on my phone while in the dressing room and not giving them my name when i walked in the room - not my most polite action, but it certainly didn't warrant how I was treated by this store manager and I now see from these reviews that I am clearly not alone. She accused me of slamming the door in her face which was absolutely not the case. She was confrontational and attacking my character. I actually still bought the jeans and had to ask her during her rant at me "Can I please spend money in your store?" I was on my own time here and if I was on my phone thats my choice. This manager needs to learn that when you work in customer service (as I have for years) that sometimes you have to suck it up and keep your mouth shut. Completely disrespectful and she should consider a new career path. read more

Like some of the other reviews have stated...I also was treated as if I was going to steal some clothes. AE must not have the funds for better management training. read more

Never coming back to this store again. The manager was very rude. First, she was upset because my boyfriend was trying on a button up in front of a mirror over his regular shirt and told us we had to go to the fitting room for that and then acted like she didn't know where the shirt belonged. Then I went to go try on some shorts and didn't like them so on our way out she came up to us and asked in a condescending and suspicious way "did you guys find everything ok? You guys were in here for so long" and then looked at my Forever 21 bag as if we were stealing something. We couldn't even look at our phone because she would just stare. It was very disappointing and I recommend not going to this location. read more

Worst customer service ever and the manager is so rude!! Don't go to this location!! They told me I smell like smoke and that they can refuse to do my refund!! Definitely taking this up to corporate. read more

I really love American Eagle clothes but every time I'm here the service is terrible and the clothes selection is not great. Most recently when returning clothes I was treated very rudely by the cashier. Better off shopping online then going to this location. read more

The store manager and staff at this location are a joke! Went here to return an item, tags attached, brand new, unworn, receipt in hand. Should have been an in and out transaction. I was given the third degree for a simple return. Both the cashier and store manager were condescending and rude the entire time. I was polite and courteous and tried to answer their tag teaming of questions. I have never been treated so poorly at any retail location. Save yourself the embarrassment and interrogation and go shop somewhere else. read more

The manager at this location is by far the rudest most vulgar and racist person you'll ever meet. I can't take her serious! She acts like she is loss prevention and will question your return. I almost wanted to ask her if the returns made at this store impact her pay check, lol. Some of the employees take after her ways and always seem so bothered. These girls voluntarily filled out an application for a sales position and upon hire are to follow all policies and procedures and that includes delivering outstanding customer service which they fail at. If they aren't happy with their life or paying job then they should do something about it instead of rubbing off all that negativity on us consumers! It's not our fault! Corporate will be getting a call and an email from me :) read more

My daughter and I really like the AE brand, however yesterday's shopping experience was not great. There was one helpful employee- unfortunately she didn't complete our transaction at the register. A lot of sizes were out and there were no signs posted promoting certain deals so when we found out at the register it was Bogo 1/2 off jeans we left our items and went back to find another pair. Spent over $200 only to get home and discover the (guy) who checked us out left a security tag on an item! Grrrrr now I have to return to the mall and deal with terrible parking and back to school crowds because of his mistake! Not cool AE. I will try to do most future shopping via their website (I get better discount offers for online shopping only via their emails also - but sometimes trying things on in person is required). read more

I went here today during Black Friday to check out the deals. The deals were pretty good, although AE tends to be pretty expensive to begin with. I had a great experience today even though the mall was pretty packed. Kim, the girl manning the fitting rooms, was great and even grabbed a few items she thought I'd like. It was pretty swamped but she still managed to help me grab a few different sizes when I asked. Spent quite a bit of money but I left as a very happy customer! read more

I love the quality of their clothing, it's literally the only place I will buy jeans but the manager at this location is just terrible! I made a huge purchase here one day & received a 60% coupon but when I went in to use it, the manager was talking to me like I was crazy and there was no way I could have spent enough to get that coupon as she has never seen anyone have that big of a discount. So I called the corporate store for them to verify with her and she hung up my phone and said she didn't believe me and would call on her personal phone. 15 min later she finally realized it was legit but never apologized for her rude behavior. She is there every single time I go to shop there and I have had horrible experiences with her each time I go. I can't believe she still has a job there. read more

The manager was extremely disrespectful and insensitive toward me when I tried to make a return. I had only worn a pair of brand new Khaki jeans once when they tore on me at work and the manager accused me of intentionally ripping the pants because they weren't torn at the seam, they split right down the middle. The manager (Marlene) said if you were jumping a fence the jeans would get caught on them and this would cause the jeans to rip the way that they did. When my mother tried pointing out that the other side of the jeans were ripping near the seam of the pockets she snapped at my mom and said "If we begin to nit-pick everything you will surely find something wrong. I am not speaking to you I am speaking to her" (she was signaling me when she said 'her'). This is completely unacceptable behavior to have toward a customer and so disrespectful. I am extremely disappointed with the service that I was given, I have been a loyal American Eagle customer for more than ten years and I have never been treated this way before at this store until this manager came in. DO NOT COME TO THIS STORE. Go to another American Eagle if you want to be treated with respect. read more

Very rude manager!! Insulted my 2 children under the age of 2. Will not be back! That's too bad for the company.