Very poor customer service. Long wait times are one thing but the staff here actually treats you…read morerudely. They are also not forthcoming with the status of your order. I was promised my lenses and frames within three weeks of the date I ordered them on October 7th. They never called me to follow up. When I called them they told me we are now out into December! And then when I tried to cancel my order they attempted to keep my money and not issue an immediate refund! Outrageous. Do not use this eye center!

I needed to find a new eye center since mine wasn't operating due to COVID. I wanted to love it…read morebecause of the location and What I thought would be convenience. Unfortunately I disliked everything about my experience. Covid guidelines were not being followed. . I went twice for contact fittings and was not able to see either time when I left. I ordered a trial pair of frames because I could not find any that I liked. I got a phone call and said they were in. I tried to make an appointment but was told I did not need an appointment. When I arrived to try the frames I also said my contacts didn't work. I was told I would need to make an appointment for that. The dr was in but overbooked. I have never left an eye center and not been able to see the first time much less the 2nd time. I also have never been treated so poorly by staff. The Dr has billed my insurance and I have no prescription, no contacts and no glasses. I called the office to ask that they not bill my insurance so I could get the proper eye exam. The office staff claim they provided a service and they billed it anyway. I left today in tears because of how the staff treated me and the the fact that I now have to start this process all over again.

Empathetic, well trained, well appointed facilities, cordial staff, and Dr Jerde is exceptional. He…read morehas shepherded me through two retinal tears and I have relied on him heavily to my distinct advantage. I highly recommend this business.

The Doctor and his support staff are outstanding in both glasses, frame selection and service after…read morethe sale. I highly recommend them as they accepted both all my insurance. Thanks to the entire staff

Literally cannot say enough about this entire clinic. I followed Dr. Miles from her former…read morepractice, and I am SO glad I did. Complete transparency, Dr. Miles is always fantastic, but the staff at her old location was not. The ENTIRE staff at Kirkwood Eye Associates is fantastic! They are always super helpful and go out of their way to ensure you have a great visit and don't leave with a bunch of unanswered questions. They take as much time as needed to walk you through everything, explain everything and what I like most is there is never pressure to spend money. In fact, they suggest ways to save you money in a lot of cases. If you need contacts, glasses, whatever - look no further, Kirkwood Eye Associates is the best!

I've gone to Dr Biondo since the day he opened shop, in Kirkwood…read more Dr Biondo is very knowledgeable and professional. His assistant, Lauren, is first-rate, as well, Both have been very thorough and patient, in assisting me w/the twists and turns, in my journey w/dry eye and Scleral lenses.

Years ago my family & I started at the Richmond Heights office. It was a beautiful space and the…read morestaff were friendly and efficient. Dr LaPointe was great: friendly & knowledgeable, joked around and made good use of our time. We all came here for a number of years. Bill in the eyeglass department was great and the younger blond woman at the front desk but she eventually left. Then we tried the Watson location since it was a bit closer to our new home. This was a very different experience: the office staff not as friendly or personable. Chloe was terrific but wasn't always at this location. It just keeps going down hill here, unfortunately. It boggles the mind that they keep the same front desk staff who refuse to smile and don't look or act like they want to be there. It's all gloom & doom in there now. We would sometimes go back to the RH location, but it wasn't the same either.

I finally found an eye care place where no one pressured me about upgrading my prescription. The…read morestaff was friendly and got me in for an appointment pretty quickly. What really surprised me was that after picking out my glasses, the whole visit cost me under $150. If you have VSP, I'd recommend this place. I'll be going back every year for my eye exam.

If you live in the Des Peres, Kirkwood, Glendale, Rock Hill area you should be going to West County…read moreVision to see Dr McReynolds for your eye care needs. We had the pleasure of knowing Dr McReynolds for about 10 years. Then lost touch with her when she moved to another practice. Then when we lived in Kirkwood and found out she had opened up West County Vision we were happy to have her close by again. She took care of all our family optician needs during our stay in Kirkwood. She is friendly, thorough, knowledgeable and compassionate. The office staff and optician will make sure you find the right pair of glasses that best suits you. We have never felt rushed, they take the time to get to know you and your family. West County Vision reminds me of that small town practice that knows their patients. Check them out, you'll be glad you did. (Full disclosure, we no longer live in the area)

If you're looking for the best eye doctor in metro St. Louis, I can confidently recommend Dr…read more McReynolds. Everything about her office is spot-on: West County's staff is friendly & efficient, they have top-of-the-line diagnostic equipment, and Doc McReynolds is kind, perceptive, and professionally astute. She's also great with kids. The office has a selection of eye gear & frames in the lobby, and they will facilitate contact lens orders for you. It's definitely one of the most thoughtfully managed medical-related groups our family has used, and Dr. McReynolds stands above any optometrist we've met over the course of multiple-state relocations. The St. Louis/Kirkwood area is fortunate to have such a great resource.

Will not return after 30 yrs. Front desk staff has horrible…read moredemeanor. They overbook patients.You will wait a minimum of thirty to forty five minutes for ten minute eye exam.

Went for Cataract surgery, got the best lens available, spent over $6000. for one lens/eye, And my…read morevision is crap!! Was led to believe that it would be like the multi-focal lens giving me both distance and close up but that's not what happened! Dr. Reynolds setup my lens for distance only and now I have to use reading glasses. If I had known this, I would have gone with the simple lens for about $1000. with the same result. What a ripoff!! Since my other eye won't be ready for years for cataract surgery, I wanted a contact lens; who would have thought that I would have to pay for a piece of paper to get the prescription, plus an additional doctor visit fee. As another patient had stated, they are only interested in making money not looking out for the individual patients.

Wow. Highly recommend Dr Murphy and her staff. She is so personable and welcoming. And…read moreknowledgeable. She did such a great job of explaining everything to me and she and her staff spent a ton of time helping me pick out new glasses. I never felt rushed. I had gone to Clarkson Eye Care for years and just always felt like a "number." HERE you will feel like the doctor and staff really care. Will recommend her to my friends and highly recommend her to you.

Without question, wouldn't trust my family's eye health to anyone else! The entire staff takes…read moreterrific care of you from start to finish with a perfect balance of warmth and professionalism. Dr. Murphy has a wonderful "bedside manner," and does a great job of explaining the needs and health of our eyes for laymen like us. I hate to have my eyes dilated, and they have this amazing machine so I don't have to be dilated and walk around like a zombie the rest of the afternoon! They also offer a terrific selection of frames for men, women, and children and they take the time to learn your personal style and needs to match you with the right frames, lenses, or even contacts. Cannot recommend highly enough!

hussey eye care is very professional and friendly place that makes you feel like family. The office…read morestaff are professional, friendly and truly care about you and your eye health. Dr Hussey made me feel at ease during the eye exam and the various eye test given, he was very informative as to what he was doing and what the test were for. I was very satisfied with my visit. I was able to get a copy of the test reports to share with my doctors.I would highly recommend his office to others

It took 5 weeks to receive my glasses due to a "lost in the mail" reason. I find this unacceptable…read morewithout a cash reimbursement from Hussey Eyecare. Was told by phone at 3 weeks they would "make it right". I got nothing. Will not be a return patron. Trust issues. RG Lake St Louis

I visited the Tesson Ferry office in St Louis and had the worst experience I've ever had buying…read moreglasses. High pressure sales tactics and not knowledgeable about what they are doing. They had me ready to walk out.They charged me $200 for an eye exam. They over charged me for an exam and added other charges. She said it was $40.00 dollars added to the bill for flipping the lenses during an exam. I have used them for years and that has now come to an end! I will never go to this store again. Total ripoff.

Fantastic service from entire staff, all the way from booking the appointments over the phone for…read moremy family of four to my husband having to go back in this afternoon to have his lense material changed, and they threw in $50 off for the inconvenience without my husband even asking. All staff were friendly and accommodating at all of our appointments! We look forward to working with them in the future!

Friendly service and very knowledgeable staff (longevity in years and experience in talking with…read morethem). I have a difficult prescription, and they've been extremely helpful and accommodating in trying to get me in the right frames and contacts. I've been super happy with all my visits here! I just keep coming back. Good selection of frames. Multiple doctors with specialty backgrounds, including high prescriptions. Good parking. Easy online of phone scheduling, including some after business hours options. All staff I've worked with have been great, friendly, helpful, caring, knowledgeable. That says it all!

The employees here are less than friendly. The actual techs and docs are okay, but the opticians…read morewho help with glasses and the guy who "works" a desk in front are the worst. Had a broken pair of glasses that were only a few months old. One of the arms just fell off. No fault of anyone. Put them on a side table, picked them up and the arm came clean off the frame. No break. Took two weeks and 2 days to get them back, after being told a week. I finally called and magically they had just come in that day. Picked them up about an hour after I called them. Then about three weeks after that, they broke again, this time we realized that while they broke in the same spot, they were different frames. Okay great. They had replaced the glasses, not fixed them. So back to Rosen to get them fixed again. Not a break, they had fallen apart. After several minutes I was told that the charge to repair would be over 100 dollars. Really? They had already been repaired once. I feel like they lied to me about the first fix. I feel like they had the frames in stock and when I called they put his lenses in a new pair because they had not been repaired in the two weeks before I finally called them, then when the new ones broke, (totally different style "arm"), they wanted to charge me over 100 bucks to fix them. I asked for a copy of the prescription, took a couple of minutes and left. Went to another optometrist the same day, they fixed the glasses while we waited and gained three new patients. No charge btw. I would not recommend Rosen to anyone, ever. Oh and we weren't crazy about them after the visit in January as the optician who "helped" with trying on frames didn't say more then ten words to us and made my grandson uncomfortable and feeling rushed. Husband and I had planned on all using the same eye doc and we are, but it is NOT Rosen. 8 star docs, 3 star staff, 0 star customer service. Plenty of other choices out there!