Strangely, this is the 2nd time I've posted a review for American Giant. I'm not sure what happened to my first review. I'd originally given this company a glowing review. I really like some of their line. However, now that time's passed, I'm not happy with a couple of things. I'd ordered their classic full zip hoodie for $138. Pretty expensive for a hoodie, but due to their quality, I felt it would be one of those wear forever pieces. Turns out I don't like it and I got rid of it because I'll never wear it. The fabric's super stiff, the forearms are tight (and get wrinkly), and I didn't like the overall fit. I tried washing it a few times to soften it up with no luck (stupid of me to not have returned it). The reason I'm posting this review here, rather than their website, is that I literally can't. I've tried two times over the last few months and my review's not listed. Recently, I reached out a second time to ask why my review hasn't been posted. Today, I got a reply saying " there's no guarantee it will show up on the site." I've included a photo showing the response. I have to say, even though I like the other items I've purchased, I'm sensing some attitude here plus just poor business sense in seeming to cherry pick what reviews to post. I'm not likely to shop with this brand again. read more

American Giant - Response from company about not posting my review - Women's Clothing Near Me - San Francisco, California

I have historically been happy with AG products and service. However, my experience with a gift for my wife during Christmas changed that...It has been 48 days since I registered my complaint, with no resolution...I have provided photographic evidence of the mistake (an incorrectly labelled/sized dress) as requested, but no solution has been suggested... read more

American Giant - The incorrectly sized dress labelled XS - Women's Clothing Near Me - San Francisco, California

See all

Final update: I was wrong they're perfect. Updating to 3* because they shipped it. Will update to 5* if the order is as expected. -old review Did not ship my order, customer service was nonexistent. Placed a $500+ order with this company and they can't afford proper CSRs? read more

I love my hoodie from American Giant. It is 100% cotton, well constructed, trendy, and comes in fantastic colors. The price was a little more than your average hoodie but well worth it. If you wear hoodies as much as I do you must see their collect. They practically have one for every occasion. And "thank you" to the sales person that made the exchange for me to a larger size. She was very nice and helpful. I will be back. I have my on a few more items. read more

I made the mistake of ordering an item online. Now I get several marketing emails a DAY. I have tried to unsubscribe about a dozen times to no avail. Don't buy from these folks unless you want your inbox filled with marketing bullshit. read more

This place is in a great location, in the heart of 4th street, a popular Berkley shopping zone. So after a Peet's coffee and a scone, head to American Giant for some of the coolest hoodie choices so you can be prepared for the breezy cool Bay Area, day or night. Their T shirts are so soft but somehow have a weight to them that says quality. I have a few pairs of AG sweats and they are my go to's, for a night in or out. They have a cool cut and fat drawstrings that can be changed out for a different color if you like. read more

A really FRIENDLY store. Chestnut street is not super welcoming unless you are a thin teenager with loads of money to spend. I was walking by, wondering what kind of goods American Giant (dont get the name) was selling, and was pleasantly surprised that it's good cotton stuff. I got 2 T-shirts and honestly--the best $70 (they were only sale) I spent all year. Salespeople are GENUINELY nice too--Kiana and Isabelle, I think their names were. Very knowledgeable about the product and interested in developing long-lasting relationships with the customers. I'll be back for their fall goods. read more

Wonderful service received from Isabella & Kiana. Now it is my favorite store . I love the quality of your products ( made in U.S) . Very happy customer , Jennifer B. read more

Customer service was so exceptional (shout out to Kiana!) that we became lifetime American Giant customers with our first purchase. We were shopping for a specific style and color for a women's and men's sweatshirt. Kiana remembered our phone call asking about availability two days prior and had set them aside for us! We were thrilled to have such a personal shopping experience. Great customer service seems like a rare gem these days and we will definitely come back to shop here based on the experience we had today. Thanks AG for creating quality products made locally and for hiring excellent staff! read more

I didn't realize the flagship store downtown was closed but fortunately I looked online for hours and saw this store in the Marina still existed. I went looking for a jacket that I'd seen in their marketing email (women's Moto in the new Plum color). But they did not have the jacket in stock and the very helpful salesperson Kianna looked it up, saw it was only offered online (!boo!) She offered to order it for me and have it shipped to my home - and also waived the shipping. I got to try on a different color of that model in the store which was VERY helpful because then I knew to order a size up. I received the jacket a week after I went in to the store- I LOVE it. Thank you Kianna and cheers to cafe to face store interactions with helpful people. read more

Stopped by for the first time to see if they could help with an exchange/return of an online order. Sale rep that day was very helpful and pleasant. She was diligent in accepting the return, purchase of new item and honoring original discount code. A great retail experience at this store. read more

My first visit to this store about two months ago left me with nothing in my hands. What it did leave with me was a belief in what they were offering, good vibes and looking forward to coming back one day to purchase. I stumbled upon this store, killing time with a friend before my first dose of Pfizer (#pfizerteam). Clearly, not wanting to purchase and just look, the young man working there sold me on the story behind where this local line is made, 100% cotton, not just assembled in the USA but down to the fabric harvested here. The clothes themselves, the hem, the feel, durability sold me on the rest. Yesterday, was my first time back to make a purchase for my friends birthday. That same friend who came with me months ago who also fell in love with this store. We constantly would say "we have to go back." I went out of my way to stop in on my way back from the beach and again it made me just as happy as the first, if not even happier. Met a nice man working there named Adam, who was patient with myself and mischievous pup (blu). I was honest, disclosing I couldn't spend to much. He respected that and helped me find items that had been discounted so I could show up for my friend with the most bang for my buck on his birthday today. My friend was stoked. This store is dope. Good work. read more

Returned an item that was to large. Ended up getting the correct size jeans as well as a long sleeve shirt. Incredible construction and quality! Already own three hoodies, passed one down to my Grandson. Returning to the store tomorrow for more jeans. Excellent customer service and a great company. read more

This would be a much higher review if it weren't for one thing. Here's the story. I bought a hoodie there this June. The hoodie was very expensive and a major splurge for me, but the quality appeared to be high and the customer service was great. After a week or so of ownership I noticed that the stitching was coming out in one of the cuffs despite only wearing it a few times and never putting it in the dryer the couple of times I'd washed it. I went by the store and showed it to the manager. He agreed that the stitching should not be unraveling and told me he'd make it right by replacing it. Unfortunately, he didn't have one in stock, but he called the another location and made arrangements to go by and pick one up and bring it over to the Chestnut Street location for me to pick up the next day. He was supposed to call me when he had it. I wanted it before going on a trip in July, but I never heard from him. August came around and I still hadn't heard anything. I called the store and got a sales associate. He told me that they were out of stock, but they'd call me when it came it. It's now December and I still haven't heard anything - not even a phone call to say they are still waiting for it and to offer me a different style and/or color. I'm pretty sure they've forgotten me. It's disappointing that their idea of "making it right" is to make promises, not fulfill them, and not follow up. I expected more from the customer service I first received in the store. read more