Had to have some work done on my shotgun. I was a walk in but they took care of my needs. Friendly helpful staff. Hour and a half and I was out of there. No complaints at all. Went back again today...bought a Glock. Again the service was outstanding and very friendly. Got an impromptu lesson in the proper way to use my Taser. Most appreciated. Joseph was a great help. read more

American Gun Works is my go to firearms store in the greater Los Angeles area! They have a great selection of firearms/ammo and the staff is extremely kind and patient. Matt and Will are super knowledgable and love what they do. They gladly invest their time in educating me and helping pick out the right firearm and ammunition everytime I go in. They never look down on you and are always willing to help. Also, if you own and love vintage firearms, like myself, American Gun Works is your place. So, whether you're looking for your first gun or one of many, modern or vintage, I highly recommend. read more

I've seen negative reviews, but I've had nothing but a very positive experience here. Yes, there is a very long backlog for gunsmithing (simply replacing a rear sight on a 1873 lever-action rifle is 1-3 months!), but the staff person was very helpful and professional and he was extremely knowledgeable. Other shops have given me blank stares when I talk about SASS-style guns, but these guys really know their stuff. read more

Jeff was amazing! I was looking for a special part for my shotgun and Jeff found it in his part drawer of wonders!! The part fit perfect and the price was right. The staff is knowledgeable and customer support was great!! I recommend American Gun Works over the "T" word. read more

Helped me select a CA compliant featureless grip. Knowledgable and approachable staff. Good service

Great service! Everyone here is extremely polite and super helpful! Jeff and Laura are great! Definitely my favorite gun store since moving into town! read more

The worst gun store you can go!!!!!!!!!!I This time I called them before going and I told him that I need to do a private party transfer and he told me we only do this on Wednesdays and Saturdays so I went there Saturday at 12:00 pm and waited in line for almost 45 minutes and some weird looking lady came out and told me I'm sorry we ran out of time you have to come back later..this was the third time I went there for this process and yet again was turned away..I will never go back here again and I told all my friends!!!!!!! STOP STOP Don't spend a penny here!! And I find out that the guy who I spoke to on the phone has long hair and weird looking face who in no way has any manners!! read more

Not a big fan of their mark ups, but that's pretty much every gun store in America right now. The reason I'm giving them 5 stars is because theyactually pick up the phone! The workers can be a little grumpy in person but I would feel the same way if 200+ people that have no fire arm knowledge came in on a daily to ask dumb questions. read more

American Gun Works - I picked up this kriss vector a few months ago! - Guns & Ammo Near Me - Glendale, California

Don't bring your weapons here. Horrible customer service. Brought an old 30-30 to get worked on 5 months ago. Just picked it up today and it still hasn't been worked on. 5 months later I still have a broken gun. This was a family heirloom and means a lot to me. When I called to try and see if the gun had been worked on, they were nothing but rude telling me I need to wait until they get it done and then they will call. Again when I picked up the gun, nothing but rude people! read more

It's been a long time since I've been there (maybe 3/4 years ago) so I can't remember names (so sorry). But I wanted to leave a review of the tremendous customer service and mostly how good of a gunsmith they have here. I brought my father's Colt 357 Magnum Python and his .22 long rifle hand gun (target gun). Both were misfiring, frequent jams, etc etc. just a horrible shooting experience. Well that would soon change. I believe it was the owner/manager who did the work. Let me tell you. Those guns are still working flawlessly. Great, great work!!! read more

I have never owned or dreamed of owning a weapon but I felt it was necessary to buy one. I remember it was the end of May and the lines were long at the store. I waited a good hour-hour and a half before I was let in but it was worth it. I took the fire arm certificate, I asked what was the best gun for home defense and they referred to me to a shotgun. They explained to me how it worked and what kind of ammo i should purchase. Straight forward as can be. Despite being there for almost 6 hours (crowded lines and I had to pull cash because my card was being flagged for fraud), I was happy to have made my purchase. Everyone was very helpful. Laura is very sweet and helpful when asking about the difference in shot size for a 12 gauge. This place is great and I have been coming back for ammo. I normally do not leave reviews but they deserve it. read more

Everyone who works in this store is extremely kind. My partner and I (who have both shot before but are very much newbies) came in with a lot of questions. None were left unanswered. We both ended up feeling extremely confident in our purchases and ourselves. Mark, Jeff, Penny, and Laura all made the process as painless as possible. The environment is friendly and welcoming and even during the pandemic they had a great selection of guns, ammo, and accessories to choose from. Thanks, y'all! read more

I took a friend to make firearms transfer,and the staff was courteous and professional. The price are reasonable in this shop.They have excellent gunsmith service here!! read more

I brought an EMP here for checkering and blending of the rear slide last year and had an issue with the results. I brought this to the attention of the owner, Jeff Bregman and Jeff told he was unaware of the situation and would not have allowed the firearm to leave his shop under such conditions. Jeff assured me that he would personally oversee the project to make things right, at no additional cost. Due to their workload, Jeff went as far as sending the firearm back to the manufacturer to replace the frame and to complete the job out of his own pocket. I could not be more happier with the work and felt this experience needs to be shared. Mistakes happen in business and I believe it is also is a true test of the shop's customer service. In this situation, Jeff's response and steps taken to resolve the situation were above and beyond. I would definitely return to do business and recommend his shop. read more

Purchased a gun a couple weeks ago spoke with at least 3 employees and all were very kind and helpful, I would definitely recommend American Gun Works. read more

These guys have magic in there hands! I had a problem with my gun I tried for hours to fix it and they fixed in a minute! I couldn't believe my eyes. They are professional and prices are right. I totally recommend it read more

What's funny with someone who has the audacity to not use their real name in the message asking my original review to be removed that by having it removed forcefully, I get to repost. And now that it's newer, more people will see what they did. It's like Christmas again. Not a good place for customer service. Ask yourself if you want to be in a toxic environment for large value purchases or go a few miles to another city, aka not Glendale by the Taco Bell and grocery store in the adjacent lot. Can a customer not make a joke without the workers not only pointing their firearm at him with the intent to shoot? All the while and acting like they enjoyed that? That happened. And in their original reply, they attempted to gaslight and say it wasn't them and that I "confused" them with another store when what I said was to GO to another store. There is no confusion. Looking at the other review replies gives you a good idea about how they act when they don't like you. Mistreatment by calling another reviewer names. At the very least, the business is questionable, at worst, dangerous. Then they went on to say "we work closely with local authorities" like they have some shady relationship going on there. I highly doubt they would be reporting an offense where brandishing their firearm without reason except they didn't like someone and wanted them out of their store would be legal. Any judge would revoke their concealed carry in a second if they got wind of that. Then they went on to say the workers are veterans to get the reader to feel sorry for veterans and side with them. When it actually proved my point even more about why they did what they did. Unstable people working at a store is bad enough. Now add it being a gun store and you have a recipe for a case of a store owner and a person who can't defend themselves. Finally it's very unprofessional. Online and off to act this way towards customers, there is a right way and a wrong way to take criticism, stalking a reviewer's page and looking at their reviews and saying something to attempt to discredit them because they choose to post about the businesses people need to avoid and keep the gems to himself or herself is their right. Freedom of speech. That is the one that comes before 2A in case they forgot. Yikes with this whole fiasco. read more

I've been a long time customer and absolutely love this shop. I've bought firearms, reloading supplies, ammunition and have had gun smithing work done...I've been pleased with all their services and supplies/merchandise...in addition the staff is very nice, knowledgeable and helpful for anything and everything you need. I Highly recommend this store. read more

Worst customer service very bad attitude super high prices has nothing all sold out don't recommended this place at all ignore !!!!

Every worker here is amazing 10/10 super helpful millions of options. Best gun store in LA for sure

Yesterday I went in to buy my first firearm from American Gun Works. I was helped by Jeff, the owner of the shop, very educated, experienced and professional salesman. I was very happy buying my first firearm with variable price. Mark was also amazing guy and helped me filling out some paperworks. I will always come back to support my local business shop like American Gun Works. read more

American Gun Works - Glock 30SF - Guns & Ammo Near Me - Glendale, California

I work around the area and I have always seen this place when I drive by. I figured if I needed some gunsmith work done I'll check the place out. Came in and wanted to just ask about headspace inspection in one of my AR builds I just finished and wanted them to inspect the headspace... The younger guy that works there is a stuck up dude and must hate life... Rude as ****. He told me its a 3 week lead time to check headspace... and it's $125+. For a 5 mins job and the tool it self that cost $100-. Unbelievable! Overpriced priced and rude! I really wanted to like this place but I'll buy the tool myself and save the hassle dealing with this guy. In addition, the other workers there are pretty nice but still overpriced. read more

Ordered a gun off of the internet and had it delivered for pick-up here. Once it arrived at American Gun Works, I was told by the man behind the counter that it was not CA legal; but it was. It was in all CA approved lists. Was the gun returned to the original broker source so that I could be refunded? No. What happened to the gun? Added to the owner's private collection? Buyer beware: don't get your purchase delivered here. There are other gun stores in Glendale. read more

One of the few gunsmiths around. Did fair, honest repair work on a couple of items. Friendly staff, easy to talk to. No big egos or malcontents. Nice selection of new and used pieces. Limited street parking. Maybe ok to park in Smart & Final lot next door. read more

It was indeed a great experience to be in American Gun Works shop especially to the staffs who have had managed to address my need. Overall, they're all helpful with my queries in line with gun and ammo concerns. I highly recommend this Gun store as workers are very knowledgeable with what they have in store to offer for a newbie like me. Great experience! Thanks! read more

If you like rude, standoffish people unwilling to help you shop here. These rednecks are the worse of not only any gun shop I've been in but the worse from any retailer. Very cold and unwilling to answer questions. I got the sense that they were either racist or doing something illegal and didn't want anyone in the shop, might as well have told us to leave. read more

I came to American gun works as a first time customer wanting to simply remove the nut off my shotgun forend (this is extremely simple and will take less than 5 minutes to perform with a vice and tool). A man approached me and said "our MINIMUM gun smithing cost is $55 dollars" and that he would "cut me a DEAL" and do it for $20... I have done this at many different gunsmiths and they have either done it for FREE or charged between $5-$10 which is still a good deal. After all they are performing an extremely simple elementary job for me. I asked the man sir this is going to take no more than 5 minutes, why are you charging $20. And his response was "it's easier to just pull out a $20 from your wallet" I said "I think $20 is too steep, if your hourly rate is 60 dollars, then a 5 minute job should by $10 at most" I KINDLY refused his service with a smile and he literally exploded and went off on me, telling me that I "insulted" him and his "knowledge" and continued by cursing me out WITH customers in the store... I picked up my forend and left. As I was leaving he also yelled out "this isn't a middle eastern bazar" YES, you're right! this is AMERICA and I can do with my money whatever the hell I please. So don't whine like a kid when someone declines your outrageous fee for unscrewing a dam NUT. What a sad and pathetic response to someone who simply refuses service. This man doesn't know how to treat customers, especially first time customers, if he had an ounce of brain capacity he would have taken the $10-$15 I was willing to pay for a $5 dollar job, but he was too dumb to do that. If he treated me better and taken the $5 dollar hit I would have purchased $100 dollars worth of shooting targets and clays on the spot, but he's a rude imbecile and I took my business to GUNS DIRECT in BURBANK and got it removed for $10 THIS OWNER DOESNT KNOW HOW TO TREAT CUSTOMERS, a 5 dollar loss could have gained him thousands in gun sales by me. Now, he has lost a potential customer and ruined his image with all of the other customers in the store that had to hear him yelling screaming and cursing me out because he charges simply too much for a stupid little nut to be removed. This guy does not care about his customers money, it could grow on trees for all he cares. I haven never seen a gun store charge a minimum price for anything. In my world you get paid for the amount of labor you perform. And let's be real, don't stand there and flaunt your "knowledge" and "expertise" it's the same as removing a dam nut off a plumbing pipe. I'm not asking you to do a trigger job on a 1911. And next time when you want to be racist towards an Armenian you need to realize that we aren't from the Middle East we are Eastern European so get your shit straight you pony tail bearing donkey. In conclusion if you want to give your money to a rude person who thinks he should get paid some insane amount of money to do a simple job then this is your spot! read more

The sales associates are all really friendly. They advocate for safety and are a very knowledgable staff.

Horrible attitude. The guy selling us ammo was having a hard time opening his mouth to answer simple questions, and I have no idea why. It should have been the opposite, at least for the sake of the customer service, regardless of nationality, possible accent or look. One can easily get in a confrontation in such a situation. There was an older person who was really nice, and because of him I rate this store 2 stars instead of only one. read more

Good selection of hand guns and rifles, friendly staff. Mark is the best - professional, knowledgeable and sweet heart, made the entire gun buying experience easy and fun. read more

Overpriced and overcharged. Walked in for minor labor work. Literally 10min of work. Got a overcharged price. Never again! All their guns are overpriced. Go to turner's for before pricing. read more

Went to buy my very first gun, a CZ P01, last June 24, 2021. Mark was very cordial and accomodating; Penny did the paperworks and even laminated my FSC, thanks. Great experience! But it came with only 1 10-rd mag. Wish it came with 2 like what all I have seen in the forums. read more

My wife and I went in last week and purchased two Glocks and Dan was beyond great at helping us through the whole process. I would highly recommend this store and Dan for your future gun needs. Thanks again! read more

Completed my sale today and will be picking up my item July 6! I am a rejected disgruntled customer of the gun gallery. What an asshole that work there and that failed so miserably at customer service let alone an upsell or a sale period. American Gun Works Took me and treated me like a valued customer gave me a military discount for being a veteran helped me make the choice that I am most happy with with the information and the time they spent with me to make sure I liked my choice. What a great facility and all five or six employees or interacting with me and exchanging information and it was just a very well ran store. They even let me take my gun safety test when the store was about to close doing me a huge favor. The customer service and sales and fully-helpful American Gun Works will be my only shop for the good stuff. You go there and tell them uncle Kyle sent you and see what they do for you too !!! read more

American Gun Works - Edinburg castle, Scotland Unkle Kyle in a kilt there - Guns & Ammo Near Me - Glendale, California

Great freaking customer service. Despite this BS covid-19 crap! Showed up to support my buddy on his first purchase. Walked out purchasing a Springfield socom16 thanks to their great customer service. Will be back for more. Good law enforcement discounts. Find out when you go in. read more

Brought my firearm in for a fairly routine muzzle device swap. However during the operation another issue was discovered that had potential for a much larger problem. Thank you for your keen eyes Jeff! From my limited time spent at their establishment, I was enlightened by several of the employees knowledge about firearms. I recommend their services. read more

Came in to pick up ammo purchased online as this was my closest FFL dealer and it was an easy process. They were also willing to answer any questions I had and gave me recommendations on some ammo choices. Very friendly and welcoming staff that made me feel comfortable right off the bat. A lady and a gentleman there were very helpful, unfortunately I did not get their names. Jeremy was the main person who took care of me from the time he called to let me know my ammo had arrived to the point of pickup, and he was very professional and helpful. The store itself is well laid out and has a good selection of rifles, pistols, and ammo. They have a selection of ammo that's hard to find online (Winchester Silvertip .223) albeit a bit pricey, but definitely worth it for personal and family protection. Will definitely come back for any of my firearm or ammo needs and to support small local businesses. read more

I was referred to this place by Gun World in Burbank. I've shopped at Gun World for 20+ years. Love those guys. But they don't have a gunsmith on staff, so they suggested I call this place. So I call American Gun Works, and the guy who answered the phone is immediately very rude. I had already purchased the parts I wanted to use (Apex), but he said I should use what he prefers (Hyve). I have no negative opinion about Hyve products - I'm just familiar with Apex and prefer to stick with what I know. This jerk kept interrupting me and barking at me that what I want is no good and what he likes is what I should do. He actually implied that the job might go wrong because it was Apex parts, and I would just have to risk it. The price offered for the gunsmithing services was not a bargain. There were no assurances about the quality of work. Nothing was said to earn a new customer. But the final straw was his baffling demand that I must leave my gun with them for the entire duration of their backlog in order to get in the queue to get the work done. Current wait time: two months (allegedly). I don't begrudge anyone being busy, but demanding possession of my gun to hold for a two month wait prior to work, or otherwise refusing to serve me? Outrageous!! This is how the conversation went: "We have a big backlog, so you come by, give us your gun now, and we'll get to it when we get to it, maybe 6 to 8 weeks". I said, "What? No, how about I give you a deposit or credit card number, whatever you need up front, and then when it's about time for my gun to go on the bench, call me, and I'll bring it by." "No no we can't do that we have big important jobs and we are very busy. This is our policy! You have to bring it here and leave it until we get to it." I said, "You're serious? You're insisting on taking my gun and holding it for two months, or you'll refuse to work on it, even with money up front?" Answer: "That's our policy! We're very busy!" It was such a ridiculous conversation, there was no point in continuing. I ended the call. Even Pelosi and Feinstein don't make you wait two months for your gun in CA. It's the most ridiculous thing I've ever heard of coming from a gun store. Who owns this place? Gavin Newsom? Like we don't have enough difficulty in CA? Now we need gun shops disarming us? I was trying to find a gunsmith, and somehow I end up talking to Maxine Waters? Ever heard of a Calendar app on those fancy things called computers? It reminds you to give a customer a courtesy call a few days ahead of time and let them know it's time to come by? If you want to be hard, tell people they lose their place in line if they don't show up on time, but how moronic do you have to be to literally refuse to serve new customers unless you can arbitrarily disarm them for two months? If the people at American Gun Works don't have the intellectual capacity to understand the problem with their current approach to doing business, then they're too stupid to work on my gun. This place epitomizes everything that is so ridiculous about California, especially as it relates to the 2A. You call a gun store, and the guy on the phone sounds like your typical nanny-state liberal bureaucrat, telling everyone what to do to conform to his "policy". He probably has a man-bun and an Antifa lifetime membership card. Thankfully, a couple days later, I found an independent gunsmith who was everything I would expect in the firearms service industry: Courteous, professional, and reasonably priced. Job done, with no hassles. Until these fools sort out their personnel problems and ridiculous policies, all I can say is: stay away! read more

The staff at AGW are the friendliest most professional people I have ever had the pleasure of dealing with. They're clear and honest which was quite refreshing. They have now earned my future business. Trustt me when I say this is the place to bring you weapons. Great job! read more

Honest gun smithing, a lot of cool collector guns. Nice employees and a whole bunch of services