Jack was helpful & knowledgeable at the time of estimate - explained what was truly best for me. The crew did a great job and they were courteous and professional. Thank you! read more

My furnace wasn't working. They were here within an hour. Not only did he find out what was wrong right away but because of what it was, we were only charged the trip fee. I couldn't say good enough things. I will definitely be using them again and recommend everyone else does too. read more

American Heating and Air did an excellent job with our new AC installation. From the initial call to quote, installation, and support for inspection, American was very professional, courteous, and responsive to any questions. Special call out to Mike R and installers Schon and Trevor. Their work was top-notch - even the inspector commented on the quality of the install. I highly recommend their services. read more

Our temperature had steadily risen from 70º to 81º over the course of a few hours during the hottest week of the year. We called American and Jeanine said she had a worker in my area who could be there in 15 minutes. Charlie showed up and diagnosed the problem as a busted capacitor and replaced it in under 30 minutes. I could not have asked for better service and this is the 2nd time we've used them for unrelated problems. The fact that it was fixed in under an hour from the time I called was remarkable. I won't even bother giving anyone else our business from now on. read more

Got home from vacation and the air conditioning was not working. Found out that my husband turned it down to 50° thinking that it was on heat. It was on cooling! Explained this to Brian and he suggested that I check the system to see if it was frozen. Walked outside while talking to him and checked and lo and behold there was an ice chunk on our cable going into the house. Saved us a visit and some money. Will definitely call them back in the future for our heating and air conditioning needs! Thank you Brian! read more

We "inherited" American Heating from our home's previous owner a few years ago when we purchased the house in 2008. According to the last guy, he contracted American to install the HVAC system from scratch. This house was built in 1926, obviously without central H/A. We've always been pleased with the way the system has worked and we've also been happy with their service. Though to be honest we really haven't had any problems so we only see the guys once a year (or so). Our very first HVAC emergency occurred this past Christmas Eve at approximately 9:30 pm. Oh, the fun. The thrill, the excitement. We had 3 out of town guests staying with us, two of whom had traveled great distances to visit us during the holidays. One was my elderly mother-in-law who has lived in the deep South her entire life and was none too thrilled about our heatless home on a 20 degree night. We also were expecting more family and friends over for dinner the next day. I thought our goose was cooked. I called the emergency number listed for American on the handy label they attached to our furnace and Keith (bless his heart) called me first thing Christmas AM and said he'd be over within the hour. (BTW, their policy as he explained to me later is that after 9pm, emergency calls get answered the following AM unless it is below 0 degrees or above 100 degrees.) Forty-five minutes after his call, Keith had come and gone, problem solved (bad igniter), and the house was warming up nicely. The best part about the whole thing was that Keith never once acted as though being out at our house, working on Christmas morning was anything unusual. He was a total professional and I cannot thank him and American enough for saving our holiday. read more

I have not used American Heating & Air Conditioning yet, but I just got ripped off by Willis One Hour HVAC of Old State Route 74. I thought Willis' cost was very high and I reached out to American for a quote for the same services. American was $258 lower. I talked to the Manager at Willis because I fell like his technician took advantage of my mom who was the only one present since I was at work and she lives 6-7 minutes away. He had no sympathy despite my parents being loyal customers for 20+ years. I know who I will be going with next time. read more

This company is great to work with. I've worked with them for over 15 years. Ginny is always pleasant on the phone and does her best to help you out. Their pricing for the work they do is an excellent value. My husband got a quote for our air conditioning unit from another company. They gave us one option with one price. American Heating & Air Contioning gave us several options to fit our budget. My husband was also very impressed with the technicians and how knowledgeable they were. He asked us if our heating bill was high over the past winter. When my husband answered yes he gave us the reason why. If ever there was a problem it is nice to know they've got our back. read more

I started using American this past Spring to install a new outside AC unit. Before this, my family and I have used another company for over 50 years.. I am in the home repair business and was in a house while American was doing a Fall cleaning service on the furnace.. I noticed that the tech. was very thorough and did a few minor things that my other company didn't do. It wasn't anything important, but they took the extra couple minutes to do it and that impressed me. Since the warranties were all expired with the other company, I thought I'd give these guys a chance.. Their price was good without having to haggle.. The installation crew was friendly, conscientious and made sure everything was right before they left.. The real test is how are they when it comes to service after the sale.... They did excellent again.. We had a furnace issue when we had the recent cold spell. They did not do this install. It was installed 14 years ago.. There was about four days before it was going to get extremely cold and there is an elderly person and two little kids in the house... I called on a Thursday thinking Monday would be good... They got someone there that day.. They figured out the problem, which wasn't simple, but couldn't fix it because the tech. didn't have the part... The next morning a different tech. was there with the part and we were up and running.. We had a separate issue this week (not an emergency) and they had a tech. here within 48 hours and the problem was solved.. So far I have been very pleased with American's service and staff. I highly recommend this company for all your HVAC needs.. read more

Last year we contracted with this company to do some repairs to the HVAC system in our home, and they appeared to implement the needed repairs effectively. At the beginning of the cooling season they offered us their preventive maintenance service, and because we were satisfied with their earlier work, we accepted. They came to our home and performed the PM service, then left. That night when the outside air temp was 80-90F we noted that the house was not cool, when in the past the high-end A/C system we bought less than 5 years ago had always worked very well in any conditions. We called this company back and the next day they came out and determined that the system needed to be recharged and charged it. From that point on the system has worked but not as well as it had before. We complained that the system was less effective in cooling and were told by this company that we could not have had the experience that we observed, since A/C systems are not very effective when the air temp is this high. I am concerned that as a result of their "preventive maintenance" service we now have a system that is less effective, less efficient, and less durable than the one we bought. We just paid the bill for this service, and I decided to also share our experience. I would strongly recommend that anyone needing repairs or preventive maintenance look elsewhere. read more