During the pandemic I felt like I needed more security so I decided to call American Home Alarms and got Adt security alarm installed at no cost. The installer Charlie was great and was very informative with the devices and patient. I also got my Google nest doorbell and Google nest floodlight installed by him. I feel a lot safer now after my installation. Nowadays there's never enough protection. read more

A+ plus service from start to end. Couldn't be more happy with our new alarm system. Would Definitely recommend to anyone who is interested or wants that extra security for their home! read more

If I could rate them with 0/5 stars I would. American Home Alarms is THE WORST! DO NOT USE! I had been talking to American Home Alarms for about a week in order to replace a sensor that was accidentally removed when I installed a new sliding door. Because the sensor was missing I was unable to activate the alarm system because it thought that the door was ajar. So the day before they were scheduled to come I confirmed with them the time. I worked the night before and usually sleep in the morning. I woke up at a time passed the time they said they were going to come so when checked my phone I had received many calls from different phone numbers. Initially no voicemail was left so none of my family members answered because stranger danger, am I right? I listened to the voicemail and THEY WERE NOT COMING!!! I scheduled it for a specific day because I was going to be out of town and wanted to make sure my house would be fortified against danger. I even called off of work just so that I would be home for the installation. When I returned their call to get an answer they said that I did not confirm the appointment. Excuse me?! I confirmed with them the day before! Then they explained that an additional confirmation the day of was to make sure someone would be home. If I confirmed an appointment wouldn't you think that I would be home because I told you to come? Also, if I was informed the day before that they were going to call me again the day of to confirm I would've kept my phone with me to answer them. read more

I was on an important phone call when this rep came to my door to use fear tactics to sell me on a system. I said I am not interested and he says "i am just informing you about a local break in." I get off my call and he decides to try to sell me on this system for 45 minutes. I am a sales executive and I was sickened by the sales methodology. I explained immediately that I had just lost my job and only acquired my home the month prior. I did not want the system and, even if I did, it was not in the budget and I was not interested. Those are clear non-buying signals. He then told me it would be a shame to have someone break in when a single, attractive woman was home alone at night. He was a disgusting sales man and if he comes to my door again, i will have him removed him from my property and i will definitely be getting a restraining order. read more

Such a great company! Had a wonderful experience from initial to finish. Charlie came out the same week we made our appointment, he installed several security signs on our yard prior to the security system installation which I thought was great customer service. You can tell he takes pride in his workmanship and do nice clean work. After he completed the install, he proceeded by showing us the basic functions of the keypad on arming and disarming; he was very knowledgeable and patient with us, answered all of our questions and concerns. Charlie did an excellent job for my home, I will certainly recommend Charlie to family and friends. Thanks for making us feel safe in our home! read more

Great service and very knowledgeable! The guy that helped us was Charlie, very friendly and answered all our many questions, was pleased he wasn't annoyed lol. I would highly recommend them to anyone! Thanks guys! read more

These parasite SOBs can NOT be trusted. When they called me out of their ARCADIA office they released a FAKE location + number on caller ID. How does a call from there identify themselves as being in Campo with a 619 number? When I called back there was an outgoing message saying their number is NOT a working one. When I moved into my new home a couple months ago they flooded me with MULTIPLE calls each day never leaving a message. Any legitimate seller would have left a message on the answering machine or voice mail if they didn't reach somebody on the 2nd call. One day I finally picked up the phone to talk to the rep. After she said their number is (818)276-1854, her "supervisor" Adrian said he would call me back the next day because I told him to let me know who EXACTLY they got my name, number, + address from to call me. It's been over 2 months now with Adrian NEVER giving me the information. Instead they continued to call me for a week following my conversation with Adrian. Obviously they are desperately hurting for business. At the end of that week I called leaving a message for Adrian requesting the information AGAIN. Him blowing me off speaks for itself. It's time for the San Gabriel Valley to run like hell from American Home Alarms in Arcadia. Who knows what else they are capable of doing? F*k the owner + Adrian while they plan only to LIE and scam everybody. read more

American Home Alarm provides piece of mind and outstanding 24 hours customer service. I could not be more pleased. Great installers and caring personal service. I highly recommend American Home Alarm to anyone who wants to protect their home. read more

I got my alarmed installed by the team over at American Home Alarms. The staff was super friendly and knowledgeable and the tech that came over to my home was very professional. I picked up their Pulse system that is being monitored by ADT. I was able to get some free equipment out of it as well. I already referred my coworkers and convinced my boss to change their monitoring service and use American Home Alarms to hook them up. The sales agent Cecelia was able to answer all my questions and my tech Mikey arrived to my home early and was able to quickly set everything up. I highly recommend the staff over at AHA to anyone that is looking for an alarm for their home or business. read more

I was very skeptical of getting a home alarm system installed. But my wife wanted to reactivate the system in the house we are renting. So, I found these guys as the highest rated and they came to Mt Washington and installed our system. Charlie was informative, understood our needs, set us up while we made dinner, and had us laughing as he worked and made jokes with us. We even called on the weekend when we had a question. We expected an office voice mail. Instead we got Charlie! He answered all our questions! Charlie even made a trip back out to the house when we realized we had him alarm a window that we like to sleep with open. He helped us set up a second stop on the window that allowed us to sleep and be protected. All at no additional charge. This was such a great experience that I joined yelp just to give Charlie a review. I highly recommend him. read more

The technician was 2.5 hours late (past their 1 hour window and no one ever called to inform me the tech was running late). The install took almost 6 hours (an hour more than 4-5 hours estimated). The install took up my entire day and I had to cancel a 5:30 pm doctors appointment I should have been able to make had the tech not been so late. The outdoor camera needs a dedicated plug near it's install site (I wasn't told this until the tech arrived) so we had to use an extension cord (not the most secure). Now I need to get an electrician to fix the camera's outlet problem so intruders can't unplug my surveillance camera that is connected to an extension cord running down my front porch into an exterior electrical outlet. The camera picture is very clear but I wish I had two cameras because there are obvious blind spots. I don't feel I got all the equipment I wanted and or needed...but I only paid a $99 install fee and signed a two year contract for monitoring. I would have purchased extra equipment but they weren't willing to make me a deal despite my request (I guess they like to sell extra sensors in bundles of 10 for $200 otherwise they want $50 a sensor). Prices go up more for extra equipment after install, so make sure you get all the equipment you want at the time of install. read more

Charlie is the man, he came out got us all set up with our alarm system a couple of years ago. Amazing serve, even followed up with us a year later to make sure everything was still in working order. read more

Can't say enough good things about AHA! We recently made the big move across country, with a new baby in tow. I knew I wanted a home alarm system that was reliable, especially since I was new to the area. I did my homework on a number of alarm systems, and AHA stood out to me. When I called their office, the sales agent was thorough and patient - especially since I bombarded her with so many questions. After a few other calls to other companies, I decided to use AHA. When the technician came out, he was quick and efficient - perfect since my little one was napping. Again, I experienced excellent customer service! Charlie answered (my oh so many) questions! He was able to teach me how to use the system (I have anxiety about the alarm going off unnecessarily), but now I feel quite confident and SAFE in my new home! read more

When starting our business, we realized we would need a reliable security system. AHA was referred to us by a friend who has used them for years for both homes and businesses, and highly recommended them. So we called and were able to get immediate service. They were professional and attentive over the phone, and a technician was sent over to our business with no time wasted. Not to mention their competitive pricing! As small business owners, we have definitely done our homework when it comes to saving money. We couldn't be more satisfied by AHA's service and quote after checking around! The security panel is very easy to access. We are hoping we won't need the security system to ever go off , but we know that if someone does try to break in, we can at least go visit him in jail! LOL In a nutshell, AHA has definitely gave us a peace of mind. Again, thank everybody at American Home Alarms! I have sent my families and friends to them as well, highly recommend it if you are looking for alarm system! read more

I recently bought a large home and felt a little uneasy because the house was so big. I wanted to feel secure so I researched online and called a couple of places and finally decided to go with American Home Alarms. The reason I chose American Home Alarm was because they were able to get me the most for my money. Although most ADT authorized dealers have similar monthly prices American Home Alarm was able to get me more security equipment. I met with Charlie and he was great to work with. He was patient, thorough and walked me through every step and answered all my annoying little questions. I was originally going to go with the basic monitoring plan but then decided to upgrade. Now I can monitor my home using my iPhone and it wasn't even that much extra per month. I happily recommend Charlie and American Home Alarms to anyone who is looking for an alarm system. read more

I don't write many reviews but I just had to for this company. The wife and I just had an alarm installed by Charlie this past weekend at our home and I gotta say he is an excellent person to deal with. Everything was straight forward and very detailed. He explained all the different options that were available to us and even explained the benefits of each. He was not pushy at all in trying to sell us on features that we might not use, rather he was attentive to what we said we were looking for and recommended the perfect options for us. All in all the install took a little over an hour and he made sure to give us a brief but thorough review on how to use the keypad and all the features. I will be recommending him to all our friends who are interested in getting a home alarm installed in the future. read more

We decided to go with American Home Alarms due to the overwhelmingly positive reviews on Yelp and we were not disappointed. I spoke to Jimmy on the phone who gave me the run-down on how the whole thing worked. He was very patient with my million questions. Charlie came to our house on time and was very knowledgeable about what would be the best system for our home and our needs. He didn't try to upsell us on anything - there was no pressure. He had our alarm installed in a few hours, cleaned up after himself, and showed us how it all worked. I highly recommend American Home Alarms. read more

I recently bought a house and was in the market for an alarm system. A colleague of mine referred me to this alarm company because he had nothing but praises about his service. I gave them a call and immediately knew these guys take care of their customers. The rep was very professional and answered all my questions regarding all my concerns. My other concern was installation. I am a very meticulous about wiring and did not want a "Mickey mouse" job. Once their tech arrived at my house, I sort of shadowed him around just to make sure the wiring was up to par. Once the installation started my concerns pretty much dissipated. The technician was very fast and Knowledgable which gave me the confident in the installation. I soon found myself at ease and just left the tech alone. He did an awesome job and explained all the functions with my new alarm system. I recommend this company to anyone. Excellent!!! read more

They hooked up 2 of my housea and referred 4 more to hook up their alarms, super fast and reliable service, didnt have to break any walls its fantastic! read more

American Home Alarm are reasonable in cost and can be added to almost any house, apartment, and business. Using one can make you safer and more secure. Having a home security system can help you sleep better and give you peace of mind, knowing that if someone were to break in, you would be alerted. Any strange noises in the middle of the night can likely be relegated to the house settling or something less serious. I would highly recommend this place for all my friends and family. read more

What an AMAZING group of PROFESSIONAL HARDWORKING people at this location. Dedicated to their craft of providing the consumer expected level of EXCELLENCE that ADT's name provides. I dealt with Rodney Medeiros on our install years back, and again this year, and HE IS TRULY AMAZING. He is HONEST and goes the extra mile to provide your family with the peace of mind that comes with having and alarm system and monitored alarm served that only ADT an provide. Thanks Rodney!!! you ROCK! If I could give Rod 10 stars I WOULD! Great job, great service, GREAT PRODUCT ! read more

If you need ADT, Jimmy Chong will hook you up! I have ADT at my house but I needed it installed at my mom's. Jimmy got me an even better monthly fee then I am paying and free installation. This deal was way better then what they offered me when I first signed up. Install was easy to schedule and came exactly when they said they would. Install itself went by quick. Very satisfied! Thanks Jimmy! read more

Lucky for me that we received a flyer advertising ADT. After thorough research and comparing home security companies, I decided to go with ADT. A night of reading more comparisons and reviews on Yelp, I had serious afterthoughts but decided to go with them. Well, I've got to say, their customer service setting it up, was outstanding !! Linda was able to answer all of my questions and schedule us promptly. Right on schedule, Andrew came to install the system and in my life, I have never met a gentleman as capable and customer oriented as he. Due to some internet glitches, installation ran about 2 hours longer than the 3 hour estimate, but Andrew kept at it and at the end, left us with thorough operating instructions and a perfectly operating security system. (and NEVER tried to upsell like others tend to do). I HIGHLY recommend this company !! They live up to their promises !! read more

The owner of my business needed to open a satellite office, and had gotten expensive quotes from other vendors. I had a feeling I could do better, but had a short window to find a better deal and get the install done. So I searched Yelp, and it brought me to these guys. Needless to say, the positive reviews swayed me, so I called their office to see what they could do for us. What a wonderful conversation. The answering party (Linda) was courteous, clear, and provided the information I needed to move forward with them. I hadn't gotten off the phone before they scheduled a technician to come out the next business day to take a look and confirm what we needed. The technician showed up on time, performed the inspection, and had the time to do the installation that day. I've rarely had the luxury of any vendor being so accommodating and efficient - hence the well deserved 5 stars. read more

Clean, professional, honest, and reasonable describes the service that, Charlie delivered. He arrived, gave me the low down on the system. I added an additional sensor and he was all done in a few hours. He's patient and takes the time to make sure your comfortable with the system. He even explained the cool ADT pulse App on my iPhone, which makes arming and disarming system a breeze. If your surfing the web looking for an alarm that works and is reasonable look no further, ask for Charlie. read more

Prompt, professional and courteous. They were able to top a competitors offer and install the next business day. Will update the review with any other positive or negative experiences. PS- Highly recommend you request Charlie as your installer. Very helpful in planning out and setting up your system. read more

Yesterday, I finally decided to call American Home Alarms to see how much it would roughly cost for a home security system. Jimmy was very kind and patient and he explained all the details of the different packages and why certain things cost more or less. After answering all my questions, he was able to get a technician out to my house within two hours. Once the technician arrived to my house, he inspected all the windows and doors and told me exactly what I needed. After he was done setting up he explained step by step how to use my new alarm system. I would highly recommend American Home Alarms if you're new to home security systems. They won't push you into buying unnecessary things and hands down they have one of the best customer services! read more

Great service and experienced with American Home Alarms. Bill T. and Stephanie T. was able to answer every questions I had, ranging from how the motion sensor works, down to which ADT package would work best for our home. Bill was able to send a technician out the following day. Tom (ADT Technician) showed up early to evaluate the property prior to the installation. He was extremely professional, friendly and detailed when explaining to me how the system works and throughout the installation process. I am extremely satisfied with American Home Alarms and ADT. When calling, I would highly recommend speaking to Bill and having Tom (ADT Technician) do the installation. read more

These people are plain sleazy. I called them to see about getting an alarm system installed. During the phone call the sales rep, Stephanie T. took my name and address plus she asked me for the last four digits of my social security number. Not being my full SS number I assumed that it was simply for account identification purposes. Wrong!!! She took the liberty to run a credit check on me without warning me or asking for my permission. She dinged my credit score as I already had a couple of recent credit inquiries. I realize that businesses need to run credit score checks to protect themselves from deadbeats. But it is standard professional business practice to ask for permission first! I cancelled my installation appointment and Stephanie later called back and left a voicemail saying it was all a misunderstanding... yeah right! They ask for the last four digits of your SS number figuring you won't think they will run a credit check. That is sneaky and underhanded. They lost my business and that of anyone who reads this review. Good job Steph! read more

Do NOT use AMERICAN HOME ALARMS to install your home ADT security system. They will take your money and when you have a problem, they will take your information and have someone return your call.....NEVER! I am extremely dissatisfied and disgusted with both Americans Home Alarms AND ADT! Just thought I would share in hopes of saving someone else from this drama. BBB has been notified. Not sure what else to do at this point. read more

Charlie installed my home alarm system recently and I am very happy with the system. Originally, i was planning on going with Lifeshield since i'm a DirecTV and AT&T customer. Due to their lack of technical knowledge of their products and the constant customer support issues i decided to go with ADT. Bill and Charlie's customer service were superb. They went out of their way to make sure i was happy with my purchase. I'm glad i chose their company and very happy with the system. Being an extremely picky person, i highly recommend this company to anyone looking for an alarm system. read more

Asked for a wired system for my business. The operator was so busy trying to up sell me to the wireless system, didn't send me the prices for the system I asked for. Only when the technician actually came out, did I find out it was the wrong prices. When I spoke to the operator again, she, then, tells me she doesn't know the prices for the wired system; only the technician that installs the system does. Once all this was discussed, they were willing to honor their original quote, then the following day, get a call from the operator wanting to schedule to the install, then...."By the way...can't honor original quote." Forget it. Rather find another company that knows the prices on ALL their products and services, and puts customers first. read more

one of the worst dealers in southern califronia. The people quote one thing, and then the installer comes out and asks for so much more and then tries to threaten the fees to cancel. read more

Run for your life from this organization, like many other reviews we too trusted we would get a wired home alarm system so that it can't be easily hacked like ADT's wireless systems can. AHA said yes they could do it, but then while I was at work they came and installed a wireless system instead (easily hacked) and then they tried to convince me that it was safe (it's not) and that the RF signals aren't *that* bad (they are) and on top of that they tried to hide a very small power cable in my wall and left a huge hole in the wall that they have yet to fix. read more

Here is an update. The last conversation I had with this company was giving them my credit card to continue paying them money until such time as I could pay a lower cancellation amount. Apparently my account had deactivated during this time and instead of them giving me a courtesy phone call to let me know that they can't continue to charge me, they just sent me straight to collections. Avoid this company. Go straight to ADT, or better yet, another security company all together. read more

The team over at American Home Alarms are very welcoming and knowledgeable. I personally liked how they made me feel comfortable over the phone when speaking with a representative. They walk you through the steps of how the systems are purchased to how they are going to be set up. Their work is adjusted to your convenience. I was able to receive some free equipment which was awesome. I have recommended their services to all my friends and would highly recommend to anyone else looking for an alarm system. read more

We were searching for a new security system as our last one didn't satisfy us. We found American home alarms (referred by a friend) and their customer service was great! During our appointment, the guys were on time, very nice and respectful, and answered all our questions. So far our new alarm has been working for us quite well so we are happy with the service. read more

For the first time installing a security system, Charles and Jimmy made the process very smooth and easy for a newbie like me. Charles is very professional. Super-clean installations. Loving the Kwikset SmartCode Touchscreen Electronic Deadbolt; now I can lock or unlock through my Iphone anywhere I want. Jimmy explained all my questions and concerns. Great customer service!! read more

What a great pleasure it has been to find such honest, competent, professional, hardworking sales representatives and alarm installers as American Home Alarms, 128 E Huntington Drive, Arcadia, CA. Their products and service are thoroughly deserving of FIVE STARS. In particular, BRIAN CRUZ (sales) and EDSON RODRIGUEZ (installation), who both work in the team headed by ERIK BUSTAMANTE (Manager), have each in every respect met and FAR surpassed my expectations. At our initial meeting, BRIAN CRUZ took the time to inspect my home carefully and made valuable recommendations for the best system to suit my needs. His colleague, EDSON RODRIGUEZ, at the installation the next day, was likewise truly a pleasure to work with, highly competent and professional. After the initial install (which was only a week ago), I have had two occasions to request follow-up service, and on both occasions their response has been excellent. First, there were some inadvertent inaccuracies in the printed contract but with a single phonecall these oversights were corrected, and literally within one hour I had the corrected contract in my hand via email. Second, the installation work-order had by mistake not listed one piece of equipment, and THE SAME NIGHT (after calling in advance and driving two hundred miles to bring it), sales representative BRIAN CRUZ aurthorized it and installer EDSON RODRIGUEZ arrived at nine o'clock at night to install it. I am literally stunned to see such dedication, hard work and excellence of customer service as they have shown. Each of the ADT team members I have spoken to at American Home Alarms has deeply impressed me through their hard-work, customer-orientedness, integrity, honesty and professionalism. Two of my neighbors have already signed up with ADT after witnessing the exceptional caliber of the work ethic these guys have. I have added my commendation of them to several family members, friends and neighbors. Most of all in this review I want to share something personal that I have experienced after installing this ADT system in my home, and that is a PEACE OF MIND which I never anticipated from having an ADT system in my home. I truly cannot imagine, now that I have an ADT system, how I survived without one. Every time I leave my home and set my alarm, I do so now with the assurance that ADT is watching over my home until I return, and I no longer suffer the worry that the several recent break-ins in my neighborhood would otherwise be causing me. I have no hesitation is recommending BRIAN CRUZ (sales) and EDSON RODRIGUEZ (installation) and ERIK BUSTAMANTE (Manager), of American Home Alarms, 128 E Huntington Drive, Arcadia, CA. I give them my highest commendation and assign FIVE STARS as my review. read more

Great customer service and knowledgeable technician! Install was completed timely and the technician was very professional during the process. Couldn't ask for better service and now I have peace of mind that my home and family are safe and secure! Thanks ADT! read more