It was a very difficult application and approval process. The staff though was very helpful and pleasant. When we got into our house, Tracy came out to see all our maintenance requests. He was very helpful and treated us very well with our requests. Once we moved I we had several more maintenance requests and all were tended to in a timely manner. The vendors who came out were exceptional doing a superb job, taking care to meet all our needs, cleaning up after themselves, and going above and beyond to make things right. read more

Today i arrived at my home and found a maintenance man inside my home. I have to be out if the home on thursday but they choose to enter when the had no legal right. I have posted several times about how under handed this company is. Ive worked in the property management field for years so I know what is legal and what isnt. Calls dont get returned unless you say youll see them in court or that you have pictures and are going to turn it over to the media. The property managers treat the tenants like trash. This is the corporate approach so the managers just follow the example. Run dont walk. Also its funny so many bad reviews then a good one. Who do they think they are fooling you can tell it is an employee written. How can so many people be wrong. We arent stupid fix the problems and bad reviews would stop. The only way this company and managers will change is for the public to start filing complaints with the real estate licensing board as the managers are required to be liscensed enough complaints people will start to loose their jobs as the state can pull their license and the state could pull the business license maybe thenp corporate will wake up.or shiuld we call tge attorney general for Indiana for bad business practice. read more

Zero maintenance.... main water line burst in garage on a freaking Sunday, no one answered the emergency line, no one called back with ANY HELP! Went two whole days without water, and we ended up paying a plumber, lived here 16 months, and not 1 maintenance request has been done! oh and they have the nerve to raise the rent yearly .....,,. What a shameful company read more

If I could give this company negative zero stars, I would. I should have listened to the reviews before renting from them. AVOID THIS COMPANY AT ALL COSTS! They're overpriced, have shitty homes, and have no communication what so ever. When a payment doesn't go through, they don't give you a call about it - they just let it ride & hit you with an eviction. When you put automatic payments, you don't think twice about it. Any normal place would give you a call, especially with it being AUTOMATIC PAYMENTS. The homes are all renovated in the cheapest way possible, so first day of move in we already had stuff that wasn't fixed or already coming undone. They don't care about their residents & only see dollar signs. When it came to renewing our lease, they were going to raise our rent over $500, but yet would try to rent it for a lower price. How the fuck does that make sense? This place is just a money hungry company & are scums just like the rest of rental companies. On top of all of that, even though they took last months rent up front from us, they still claimed we owed for the last month. Piece of shit company who just takes!!!!! I hope this company gets sued for all of the money for take from people. read more

Absolutely evil company. Someone needs to look into their business model of buying cheap houses that fall apart, and then charging renters for it falling apart for normal wear and tear. They're owned by State Street, so they have the money to bully and extort their renters as much as they want. At move out, they'll absolutely charge you for whatever they can, even finding $5 here and there. What they do is they know a couple hundred dollars of charges isn't worth fighting legally so they take advantage of you knowing that you'll do nothing because you can't do anything. So their business model is to just do this to everyone and collectively rip off every single renter they have. I really don't know how it's not extortion. read more

Do not use this company!! They are no help at all! They are only helpful in the beginning when you are signing on with them. Past that they don't care. I have been trying to call for days now to cancel my lease (It will automatically go month to month if you don't renew a full lease) and I have gotten no one to call me, text me, or email me back. I'm worried it's going to go month to month and I'm moving out of here! I also have had them not respond to maintenance requests for over a month and I haven't had a screen for my sliding glass door the entire time I've lived here despite asking for one multiple times. read more

AM4R is the WORST company to rent from, agree that someone needs to look in to their business and hold them accountable for what they do, extort you! They are very crappy houses that they cut corners to make "livable" and then make the tenant pay for literally everything. I started out paying 1250, they WILL increase the rent EVERY year 100.00 or more, I ended up leaving after they reached 1750 (house not worth that cost). They often add "fees" to your ledger (anywhere from 5-100.00), they add your utilities to your ledger without noting the break down or actual bill from the utility company (who knows if your really paying the correct amount). When I left they took my deposit and than charged me an extra 1000.00 + for light bulbs (if they do not like the brand they will charge you to replace), batteries (mine were all knew, did not need replaced but still charged). They will charge you for cleaning and painting ( I cleaned and I never painted when I moved in yet still charged even when they advertise the homes as "lived in"). I was charged 200 for cleaning the outside of the house (pressure wash..again normal weather wear). I was charged for a bath stopper, lawn care, vent cleaning and lots more! I tried fighting legally due to all the nickle and dimeing they did to me. I was told that in the state of Indiana tenant DO NOT have any rights, they know this and this is why they can get away with what they do! Also, be careful, when it comes time to move out they will NOT make it easy and will try to get as much money out of you as possible. Obviously I could not pay the ridiculous amount after moving out, did not get anything from going to court but WAS allowed to set up a payment plan....unfortunately that is an 8% interest on that too...again getting more money from a single mother of 2 trying to survive. PS. during my years there I had several months of no air conditioner in the middle of summer (temp reaching well over 100 in the home), they did NOTHING to help me and never took money of the bill for the inconvenience. I had someone try to break in the house and I was stuck paying the damages. The fence had holes in it and they refused to fix it unless it "fell over". Communication from house managers are awful! read more

Do not rent from them!!! They are the worse company I've ever rent from. The sewage backed up and flooded the floors. They fought us to get a motel and took three weeks to get new flooring in. Refused to replace items that were ruined. Our rent went up a $100 or more every year. The huge trench they dug in my front yard was never filled after completing their work. After three months, I did it myself. We always had a difficult time getting a hold of the manager. We had numerous issues that they sent people to fix and was never done right. I wished I had listen to the negative reviews. You will regret renting from them. read more

American Homes 4 Rent service request is very responsive when requesting maintenance done to the house. I have lived in a rental house in Fishers with my sisters for 3 years now. We have had some locations on walls and baseboards that need to be repainted but according to AH4R they only have exterior locations on rental homes. Was just disappointed because renting for 3 years the less they could do to keep the value of the house. Come touch up the paint and so the paint matches because the paint was left back in 2022 has dried up. I did some research the paint colors form Sherwin-Williams are for commercial customers only and if if I buy the mixes they would not match correctly with the existing formulas in the house. read more

I just began renting with this company and am u impressed. I moved from N.C. to IN therefore everything was online. I was sent an "inspection" report prior to move in that was basically just pictures. The weekend I moved in I discovered the outside faucet was leaking water steadily. The bathroom faucets leaked and the sprayer in kitchen didn't work. When there is an issue you have to open a request - they will send someone out to assess - then send someone back to fix. Today the tub backed up when taking a shower, then toilets backfilled and my closet flooded as it is behind the drain in the laundry room. I called an hour ago for urgent support as I can't use toilets. there is also something wrong with heating. Half house gets heat other is freezing. Could be Worse - could have bought the money pit. They obviously don't do a good job keep up with maintenance. I will never use this company again or recommend. read more

Worst decision ever . We had already put in a notice to move out in two months . AH4R had a new website for payments . I tried to make payments for 5 days using the new site and it would not take my payment . I called them and the lady on the phone at the time said they were not allowed to take payments over the phone .. She told me to try web site again tomorrow that they know there were many issues going on and if that did not work mail it Las Vegas . I asked if I would be charged for a late fee, she said I don't think so . So for the next two days I tried using the site and nothing payment would just sit there and spin . So I mailed the payment off and before they even received it I get this eviction notice that I had 14 days to get out.. I'm thinking you cannot be serious .. I called the scumbags and told them what had happen but did not matter they still refused to take my payment . So we just moved out that next weekend .. They of course took are 2k security deposit and sued us for 5k .. to this day not sure where they came up with that number. I'm 62 and to this day only place I have ever had a major issue with. Good luck and save yourself some pain and pick a better option. read more

We had the pleasure of working with Brandon. He was timely in showing up and replacing our dishwasher and he also took care of our front door issue where it was sticking and we had a hard time opening it to get out. We continue to get our concerns heard and addressed pretty timely. I appreciate that with AMH. read more

Our family moved in last April and we have had a wonderful experience so far. Brittany has been the most helpful part of and we are extremely grateful for her. Service has been taken care of promptly when requested. read more

If I could a zero rating, that is what I would do. We have rented with this company for two years now. The house we are in has had over 30 work orders and a lot of the work is still not done. 4 months on several of the work orders. We are on the second gas leak from their company fixes. Citizens shut all of the gas off to the house three days ago and the have done nothing to fix it. Ice cold showers, and we just had to drive 30 minutes to my father in law's house just to take a hot shower! Yet they have no problem collecting their rent every month. I think the attorney generals office needs to look into this company. read more

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This rental company is not one anyone should go through to rent a home. I was in the military for 8 years and have deployed. Not once did I ever believe I'd be treated the way I have by AH4R. Let alone experience such horrible living conditions. Myself and my wife are renting this infested house of mold. We were unaware of how back it was and started doing work order on the home in less then a week after moving in. My suggestion is to please READ the contract and do a physical walk through and LOOK at the home before signing anything. If you happen to rent through them record all conversations or put them on speaker so everyone around can hear and keep a log of all documents. They don't like being recorded because what they say and are doing isn't legal. Best option is to email but they will take forever to reply. If all else fails report to the BBB or the FTC. *** Check their 5 star reviews on google made by friends and family. They also email tenants a link so they will leave a 5 star review. They're easy to spot because the employees are named in the reviews. read more

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Check BBB reviews and search "Complaints soar against American Homes 4 Rent" News channels have covered the living conditions tenants have dealt with when renting from AH4R. Once you've signed the contract all they care about is money. They don't care about your health. They paint over mold and cover it up. They will tack on ridiculous charges. Also any wear and tear will become the tenants responsibility once they hand you the keys. Don't have any expectations on having work orders properly repaired because everything needs to get approved through their Vegas office. Also multiple vendors will be sent out to your home. The tenant must be there. The timeframe is usually for 3-4 hours and that's if they even make it. Of course if the tenant misses the appointment AH4R will bill the tenant. Don't expect any reimbursements from them. read more

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DO NOT RENT HERE: We were without AC for over two weeks during a period when outside temps were 90+. The upstairs of the home - where all the bedrooms and most of the bathrooms are - was unbearable and unusable during this time. We couldn't eat, sleep, or work in the home for several days. We stayed with friends, in a hotel, etc. The contractor they hired canceled several appointments (or did not show up as promised) and then misdiagnosed the issue, which caused this whole thing to drag on for 16 days. I made my concerns known to their corporate and local office - no one cared. I could barely get them to respond. A request to speak to a supervisor was ignored. No one offered to bring us fans or a portable AC unit even though - according to a rep from their corporate office - they should have done so. We pay almost $1500/month and the most they will give us as a concession for all of this ridiculousness is $150. And this is just one of several similar maintenance issues we have had in the 6 years we have been here. Their office is a nightmare to deal with; I have had to threaten to involve the Board of Health on multiple occasions just to get a response. Most items will not be fixed quickly or correctly, and you are on your own to suffer if something major - like AC or a hot water heater - goes out. read more

They deserve Zero stars. You will NEVER get your property manager to answer their phone. You will NEVER get supervisor/higher up manager information to address issues. My house has been without hot water for over 60 hours now (Indianapolis). NO ONE even got a hold to schedule to fix it until we were already without hot water for about 40 hours (yes almost 2 days) BEFORE IT WAS SCHEDULED. My property manager failed to assist, her supervisor has NOT returned any of my emails. Business hours not listed (plus other reviews say their door is locked all the time and people can't go to their "office." I have sent emails, made phone calls, asked for help, etc... I FINALLY have someone coming to look today at 10am. 10 AM will be just about 63 hours since they were notified we did not have hot water. We have a 7 and 4 year old in the home as well. Erin Cruz is the "Senior Property Manager" in Indianapolis Indiana. No One will give me her phone number. I have emailed her twice in the past 24 hours with requests/information and she has FAILED to respond. My Property Manager is Darnella Decot and she has DONE NOTHING. Well let me change that, she has told me literally what she CAN'T do. NOT WHAT SHE CAN DO. I've been told by 5 different people that the local maintenance manager would contact me. NEVER ONCE have they reached out. This is ridiculous, their lack of communication is unacceptable and their response to maintenance is unacceptable too. This is NOT the first issue we have had; however, i don't have time to go over them all. Please don't rent from them. They don't deserve any business read more

If I could give zero stars I would. This company is a total scam. I cannot tell you the amount of money that we've been scammed out of by BS charges that make no sense. Even after we call to dispute the charges and they say that they owe us the money they still have never given us any money back for the mistakes that they've made. All of their rules are terrible, save yourself the trouble and never rent from them. When I tell you I would rather be homeless than ever rent a house from this company again I am 100% serious. read more

Choose this rental agency for a terrible experience! After moving in I smelled urine in my entry way. I'm assuming the previous tenant had a cat. I called multiple times for a request to fix the issue. Ozonator didn't work, the "handyman" they hired replaced one piece of bottom trim, then they hired an outside company to fix it. The guy came THREE TIMES. Each time he used a different spray rather than replacing the bottom of the dry wall. "Good enough to take out the smell of dead bodies"... my as* This place is a joke. Don't trust them. I was charged $300 for a cleaning fee when I moved out. I left the place much cleaner than when I moved in. They replaced all the carpet with hardwood so my fee obviously went to improvements rather than restoring the home to its original condition. American Homes for Rent is a gang of scumbags. I hope you enjoy reading this in your weekly meetings. I've heard you talk about how important reviews are when I walked into the office one day. You'll probably just blame this on me since you can't take any responsibility. Here's idea... stop trying to nickel and dime your tenants and giving them the run-around every time there's an issue. It's not rocket science. Maybe then you'll keep them around and get better than a one star review. Only make this choice if you have no other option... that's what they bank on. read more

We have just started with AHM. They have been wonderful through the whole process!! Their agents are very compassionate and understanding as well as being professional. They have been BERY timely with their responses. read more

I live next door to one of their properties in Texas, the tenants have voiced their complaints to me on several occasions and they are the same complaints that apparently everyone else has, they refuse to fix problems.This is a company that should have any and all licensing revoked, they are essentially SLUM LORDS! Please folks help shut this place down! They are taking advantage of good folks, The CEO should be jailed for crimes against humanity! The latest is a half hearted attempt to repair a damaged fence between my property and theirs, it is looking like I can't post pics of the horrible job they did for reference but it is a disgrace! Please, Please, Please DO NOT RENT from this company you would be better off staying in a homeless shelter. YOU HAVE BEEN WARNED!!! Just look at the reviews, not a single good review, that speaks volumes. I encourage everyone who has had a bad experience with them to contact their local congressman and state officials and continue to fight for your rights as tenants. Remember..... The squeaky wheel gets the grease! read more

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Renting from American Homes 4 Rent. No water, no air. Flooded July 9th damaging the living room, dinning room, kitchen, pantry, and laundry room !! been with out water since July 12th only got approved for 3 days at a hotel at the balance $150 each night. Stated if we pay out of pocket we will be reimbursed so at our own expense. My husband was away on military duties at the time of the flood & they refused to talk to me on several times I reached out to them. I had to call my pops to come clean the water up just so I could pack some of my things. Flood happen on a Saturday didn't send anyone out to clean the water up until July 12th which was 911 restoration to come clean the water, they ripped the carpet up completely and pushed all furniture into our kitchen First Plummer quit, after doing a walk through of the damage never came back. 3 days after flood ceiling started to leak and cave in onto the furniture that they pushed into the kitchen. Still no PROPERTY MANAGER HAS REACHED OUT ONLY MAINTENANCE Plummer just now coming out today and states that all three toilets need to be replace, theres mold, and the water pressure is way over 100 and suppose to be 70, there is hard water all through out the home and mold is not safe for kids. We have three girls with asthma and all three with eczema and the hard water is irritating to the skin and showing black marks all over there bodies. I've reached out to the military, trustee, health department, and local news stations ! read more

I don't know why I thought we would get our deposit back. We even had 100% NO damage on the walkthrough and spent over $700 on cleaning and landscaping before moving out, so we could secure our deposit back. Instead of not getting it back, we were charged additional fees. When questioned about these fees, Brittany W, our account manager for Indianapolis, IN, just kept sending the ledger (we had access already and understood how to read the ledger). The fees could not be explained. I was hoping they could explain each charge by date and why there were leftover fees. After charges and payments, our ledger balance showed zero for July and Aug. We gave notice on July 13th ( I believe) and were out on 8/14/22. We paid through the 14th. On the September/final ledger - we now had NEW utility charges from April, May, and June. This was an "accounting error" on their end that they previously forgot to charge us. They also tried to get us to pay for the entire month of September, even though another tenant signed on September 2nd. We had to fight to get the charges removed, but we did; this was the only thing we were successful at. It is also hard to trust anything they say, as they have admitted to accounting errors, and our ledger has changed at various points. However, we did not get back our pet rent. Which with three dogs (the only reason we rented from them) adds up. I stated that per our agreement (Section 3.D of Landlord Rules and Regulations), it was unlawful for them to charge us, as they were physically removed from the premises when we vacated the property on 08/14/22. The 30-day notice should have been sufficient. As we broke our lease agreement early, we understood we were responsible. Our account was at a zero balance as of 8/14. We were then responsible for 18 days (8.15 - 09.01). The rent for that period would average $48/per day and equal to $864.00 we would owe, and the money is taken out of the deposit of $1395.00, leaving us with $531 of deposit money. As AH4R is charging us an additional $163.95, as far as Brittany can explain the two amounts, $694.95 are all going to additional fees and utilities. How are our last month's utility charges close to this number? We weren't living there after the 14th of August, nor have our utilities ever been this high. It's an insane amount that is not and will not be explained to us. We are weighing our legal options. read more

I have the pleasure working with Tracy Rittenberry. Always helpful with any questions or issues.

Zero stars. Mold in homes. Incompetent property managers. You'd be lucky to find good staff members. Avoid m!

This company is ruining neighborhoods. They don't take care of the homes or vet their residents. It is a constant cycle of people moving in and out including a house full of 20 year olds and people that move in that treat the home like a junk yard. When you call, no one responds. This is a poorly run company that is gouging the residents while ruining neighborhoods. Don't buy a home without making sure you don't live next to a rental house owned by American Homes 4 rent. read more

I would give zero if I could. This company does NOT take care of their property. I live next door. I've called numerous times and the fence is still falling into my yard. The tenants have an aggressive pit bull and it is just a matter of time before something bad happens. The yard is adjacent to the neighborhood playground. The house is not maintained either and is hurting my property value. read more

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Phillip was the best fixed all our problems In one visit thanks again Phil Ely. he never hesitates to go above and beyond. Great quality of work. Really enjoyed our visit with him today. read more

Just hope you never have to live in a home managed by AH4R. Their screening process is awful and once again, they seem to have no issues with putting drug users and dealers in their properties as well as don't enforce terms of their leases regarding property upkeep. They are a scourge on our neighborhoods and are non responsive . I'm glad I'm not a renter. I would run as fast as I can from these folks. read more

DO NOT RENT FROM THIS COMPANY! We have had a terrible experience in the last 2 +years since living here. The property management team is terrible. Any issues have come up and we have to reach out to our "property manager" she is non- existent along with her supervisor. They don't return voicemails or emails. Our AC has been out for 9 days now and we have no idea when it will be fixed as we are approaching temps in the mid 90s to 100s! We have left numerous voicemails since this all started addressing the fact that I have 3 children and a dog and she does not care whatsoever. With no end in sight I contacted the Board of Health today to report. They are way overpriced, don't care about the families that they are renting to. read more

If I could give zero stars, I would. I've rented six different houses/apartments in my 20s and 30s and this company -- specifically this Indianapolis office -- is trash. Our house had an issue almost every month for two years, often for weeks at a time until the problem was "patched", never actually fixed. In response, they treat you like garbage. They only care about your money and I'm honestly shocked they haven't been shut down. I wish I could explain every last detail of our issues and how they were handled, but it would be thousands of words. 1 notable issue (out of dozens) was a broken water heater that led to standing water coming through the ceiling. It took 10 phone calls and 3 days before anyone came out. Another 3 weeks before it was fixed, and our walls and ceilings looked terrible after. Then they charged us absurd amounts for damages on move-out. Long story short, this company is basically bank-robbing people with no regard for anyone's livelihood. I'm a kind-hearted person but now that I have moved out, I can safely say AH4R is as corrupt as they come. The manager of this office was always unable to respond or "on vacation" for the entire two years we lived in our home. I made over 200 phone calls to different assistants or property managers but could never reach the head manager. If you're looking to rent from AH4R, you would be better off burning your money and living in your car. All things considered, my roommate and I probably lost 3-4 months of our lives without hot water, AC, or a refrigerator and we were not appropriately reimbursed for any damages. This place sucks. I hope they get shut down. read more

We moved into our home in May 2018. The location offered a wood deck, gas fireplace, ceiling fans throughout the home, and other nice amenities. We have had nothing but issue after issue since moving into this home but we continue to rent due to the proximity to work and school. 1. My 110 lbs. wife fell through the rotting wood deck within the first couple of weeks we lived here. They have refused to replace the deck and only send someone out to replace boards as they rot. 2. We found that the gas fireplace is not working and would need to be completely replaced. AH4R is not willing to update/replace this feature that they advertised prior to our rental agreement. 3. We placed several maintenance requests to have our kitchen sink fixed as it would only trickle a tiny stream of water. Finally after many months they sent a tech to replace the faucet. 4. One of the toilets needed the guts replaced because it was constantly running. They explained that the expense was less than $100 and those sorts of items are to be paid by the tenant. However, they made an exception this one time. I have never heard of this sort of treatment in a rental agreement. 5. One of the ceiling fans began to detach from its base. When the tech arrived to fix it he informed me that he will fix the issue once but, they are not fixing ceiling fans moving forward and that if it happens again they will replace the fan with a simple light fixture. 6. Our dish washing machine has began to leak. They said they will send a tech out in 1 month to address the situation. I asked why it would take a month and they explained that a leaking dish washer is not an emergency since I can wash dishes by hand. This company is by far the most poorly run property management company I have ever dealt with. read more

I have read a lot of other negative experiences about AH4R and now I'm mad at myself for not researching them before I signed my lease last week. Ami Bah is our "property manager" and she is rude and showed us no respect over the phone. My wife is pregnant and our heat doesn't work. They sent us a 15 question questionnaire and said they would review it and schedule a time for a technician to come look it it. It's been 3 days so far.... I could keep going on, but do yourself a favor DO NOT RENT WITH AH4R read more

I have just moved into a home 2 weeks ago. I found upon moving in the ice maker and water dispenser on the refrigerator do not work so I submitted a service request. It appears with the water line connected the tube internal to the refrigerator is missing so the ice maker will not work. The maintenance team called and said this is a cosmetic issue and I would have to pay for the cost. I have lived here for 2 weeks. Avoid American Homes 4 Rent at all costs they are performing bait and switch tactics to con people. read more

I rented with American Homes for rent for 2 1/2 years unfortunately. My first experience was on my move in day and my house was still dirty, I asked are they planning on coming back and cleaning. The property manager said no it's been cleaned already. I pointed out dirt all over the floors, counter tops, and inside drawers. She said I'll see what I can do. Then when we were reviewing the lease she said they expect the tenants to clean the home on the way out. I said this home is not clean? She said and we charged the previous tenants for that. I said you can't just charge people fees, not do the work and then turn the work over to the next tenant and expect them to clean it on the way in and the way out. I signed the lease and came back to move in later that evening and the house had not been cleaned at all. First red flag. I also don't believe they serviced anything between tenants there was lots of work that needed to be done. I reported this and they supposedly scheduled a service guy to come out but he never showed up. Second red flag. Throughout my time in this home there have been many service issues that were either not taken care of at all or they were very slow to address. Here are a few examples: 1. No Hot water (5 days to address this) 2. A/C not working (2 weeks to address this, then requiring a follow up call and having to wait an additional 4 days, middle of summer HOT!) 3. Garage door opener not working in the middle of winter (3 months to repair this as well as dozens of follow up calls to remind them it was still broken) 4. Broken range burner (never fixed) 5. Water leak in the ceiling (issue at move in) (Never fixed in 2 1/2 years despite telling the maintenance guy every time I had one at the house.) 6. Toilets clog daily (very low quality low flow toilets) There are many more issues but I just wanted to highlight a few. My opinion is that this company is a large slumlord, They will raise your rent $50-100 a month every year finally forcing you to move out even if you were ok with the poor quality maintenance. ( yes, including during the pandemic) They are focused on one thing profits at your expense. BONUS: I had a friend who happened to get a maintenance job with AH4R. He told me that people at the corporate office would routinely go through the work order list and clear work orders that were not complete. He said he would follow up and try to see what happened and the system would say the Work order was closed and completed. That's why you have to call dozens of times about the same issues. read more

Awful landlords. They fix nothing and will charge you for it when you move out. Do not rent from them.

I'm currently renting with American Homes. THEY ARE TERRIBLE. Maintenance never gets anything done in a timely manner. I've been waiting over a month for them to reinstall my cabinets. Mind you they keep getting rent but I don't even have a full functioning kitchen. I call everyday just for the incompetent agents to transfer me to every department except the right one, then I always hear "oh my supervisor is on this". This company is a scam, do not rent from them run. I can not wait until our lease is over. read more

Horrific! Getting anyone to communicate is like pulling teeth. Issues only get resolved by relentless complaining and I mean daily pleading and complaining your way past reps, past useless property managers, past district managers to someone that can actually do something and even then it's hard. If you value your sanity and peace of mind rent somewhere else! read more

Air conditioner was out for the 3rd year in a row. No air conditioner for 40 days in 90 degree heat. No credit or reimbursement on the rent despite not being able to use the entire up stairs. No reimbursement for any hotel stay (during a heat wave advisory). The house was 90+ degrees upstairs and 80+ downstairs. I called my rental manager numerous times with no return call. I called the regional manager, again no call back. Would never recommend this company to anyone. Price gouging is the worst part. I'm paying double I would if I owned it and getting absolutely no perks or compensation when the property is NOT maintained. Managers are awful and do not respond by phone no matter how many times you ask! read more