I come in here often. Every week/every other and I usually have a decent experience (the reason for…read more3 stars). Even if someone doesn't fully know how to help me with what I'm trying to do, they're at least kind and attempt to help. So, in general, I like this location. However, I had an exceptionally terrible experience there this morning. I mean -5 stars awful. I was looking around for something that I have previously purchased here maybe 2 months ago. A girl named Melody was sitting at the desk kind of in the middle of the store and kindly asked if I was looking for something. I explained to her what I was looking for and that I remembered it being around these aisles on the very bottom right hand side. I wasn't able to explain the product as well as I wanted to because I couldn't remember the name of it. So, I pulled it up and showed her a photo of the box. To preface, I have been in customer service for 22 years so I have an understanding of what is acceptable/not acceptable when helping guests, ESPECIALLY polite and kind guests like I was. I showed her the photo and she abruptly said "Yeah, we don't have that here. I said, "Really? I just bought maybe 5 or 6 boxes from here" And this is how the rest of the conversation went.. "You didn't get it here." "I know for sure I got it here. I purchased it myself" "Maybe you had it shipped to store" "No, I didn't. I just happened upon them and picked some up" "When?" "Maybe 2 months ago" "I've been here since August and I'm telling you we've never had that. Here, I'll just look it up" "Oh, it looks like we do have it. It's in aisle 20whatever she said. We actually have 2 in stock" I was completely silent and we walked to the aisle and I started grabbing what I needed. I asked her for her name and she said Melody. Then I went silent again and she started *really* overcompensating awkwardly with attempting kindness after I asked her name. Saying things like, "Well, I'm so happy I know we have this now, this isn't my department, I have never seen these before, you might wanna grab all 3 boxes (instead of the 2 I needed)." Just really uncomfortably rambling because she knew how rude she just was to me. We are walking back and she is very insistent on helping me further. I asked for wood filler because I too feel uncomfortable now. She shows me, I thank her, and she asked if she could find anything else for me. I responded with "Absolutely not." and walked off, genuinely upset about being talked to with such poor attitude and accusatory behavior. Just rude as all get out. I've never called a manager to complain but I think I will. I was super dissatisfied with my entire trip except for the lady at the checkout line. Do better, Melody.

I stopped by the West side store and they went out of their way to help me out. With them I was…read moreable to order the mini totes and I will be picking them up in the future. The young lady named Sam there was outstanding and made sure she took care of me. She was the best ever.

Usually my experience with Lowes is good and they are awesome but I just went through an ordeal…read morethat has tainted their reputation in my eyes. I ordered two appliances on sales from their online 4th of July promotion whereby they were offering the special order appliances 50% off! So, I ordered them on July 3rd. I didn't get the range delivered until September 28th and the above-range microwave was not delivered as it was reported as "damaged" by the delivery people. Well, they still charged me for the microwave, didn't order a replacement, and now they are telling me they can't get or order a new one at the price I ordered and paid for even though they still sell the very same model. I talked patiently to their corporate customer service and the best they would do is give me 20% discount on the new priced same item. To make things super awesome, they changed the order to make it look like I picked the item up in-store so they could issue a refund? So now I'm stuck with a range in a special-order color I didn't specifically want to save some money and am expected to either accept the new higher price, choose a different color, or try and fight to get what I paid for.

Ordered 2 items for next day delivery, driver mixed up my order with another. According to Lowe's…read morecustomer service, it is now my problem not theirs. East side store customer service even called multiple times since they knew the wrong item was dropped off while I was not home. Despite claiming the driver would return with the correct item, after a week no driver showed up. Customer service now says the mixup was responsibility of the delivery service not Lowe's. Where on Lowe's delivery screen does it state Lowe's bears no responsibility for delivery? Never buy anything for delivery from Lowe's, and think twice about doing business with them at all with this attitude.

Can't say anything bad about the Evansville Store... But,…read moretheir website system sux! I ordered a saw on their website. a week later, the status shows IN PROCESS. Their website shows "most" orders shipped fedex in 24 hours. So I called to check status... This was today, April 5, 2013. They told me it was back-ordered and would be shipped June 28th.... I cancelled it... going to Menards or Home depot on the way home....

cheap stuff but ok if you are not depending on it. Good selection. If you need unusual try Bud…read morehardware in Mt. Vernon

They keep putting a food truck that is blocking access to the two closest handicapped parking…read morespaces. Multiple people have reported this and their management doesn't care. A few people have reported this to corporate as well. They don't care either. Blocking handicapped spaces should get them cited... Yes, even in a "private" parking lot.

Henderson Store is great! Service excellent quick response and go above and beyond to please you.read more