This is the worst hotel I have seen. Worst service I have ever received. You cannot even understand what they are saying. Let me say this, I have never in my life wrote something on yelp. Do not ever use this hotel. Hair on the sheets and bedding, they do not change the sheets. Gave us the wrong room, there solotion was plain stupid. Warning. Pay more before you let these people ruin your evening. Amazing they are still running this business. America's, you need to get rid of these people, they will cost you monies. Wow read more

I was looking for a hotel to stay in for the month while I was working in Pomona. I wanted a full kitchen for a low price and literally contacted every hotel in a 10-mile radius before finding this one. I stayed in a total of 6 of their rooms over a 5 week period and loved the size for the price ($50 night). Most of their rooms are full kitchen suites, includes bedroom, kitchen (with full oven, stove, microwave, sink, and refrigerator), bathroom and walk-in closets, with dining area in kitchen and desk in the bedroom. The rooms were very spacious. I stayed in a non-kitchen room one night and it was the standard hotel room size, but also came with a mini fridge/microwave. A lot of residents live there permanently (you can tell by seeing decorations in windows), and the majority of the people staying/living there are lower-working class. The front parking area is small, and chances are you will be parking in back, but it is very well lit and there were never people just standing around to make anyone nervous. I never had a problem of safety, but I also went straight from my car to my room. As for cleanliness, every room I stayed in left something to be desired. Usually there were small holes in the comforters, stains on the floor, broken pieces of clock, TV remote, fridge, etc. Sometimes the floor wasn't well vacuumed and I'd have the maid come in the next day for a "re-do" which always cleaned up any remaining dirt. Oddly, every room had something different to it. As in, different desk chairs in each, different type of mattresses (one room had very soft like the kind from those commercial where you drop a bowling ball on a bed and don't spill the wine glass), different brands/styles of AC/Heating units, and slightly different layouts (some had separate walk-in closets and some had the closet connected tot he bathroom). WiFi sucks. Very slow and bad signal. They have multiple wireless networks for free to any hotel guest, but they only get a 1-3 bar signal and instantly lower once you connect. It was so bad it made it almost impossible to browse the internet or even Skype. The front desk staff were wonderful, always friendly and helpful. The area is fairly nice. Surrounded by motor home parks, thrift stores, and next to a restaurant and furniture store. Just a fe miles away from La Verne (which is very nice and has great shopping and restaurant chains). I ate at Santana's Mexican on the corner of Garey and Foothill once a week and they had great food if you are looking for a close 24 hr. place to the hotel. For the price/size, this place is great, but definitely is a 1-2 star hotel overall because of the residents and condition of rooms. But because of the friendliness, and the size of the rooms with full kitchens, I would stay there again if I work in the area again. read more

This place isn't very high quality, but it will get the job done when we first walked it it smelled terrible and when we looked in the kitchen they still had trash from the last guest, not to metion the door latch was completely off the wall to the bathroom we couldn't even shut the door (when we told the office they had someone come out and look and said it would be fixed tomorrow night it never got fixed) Not to mention the fact that when we left I have bed bug bites all over me, since most of the renters live there long term it wouldn't surprise me if every room had bed bugs, it wasn't a bad stay but also wasn't a great stay. If your real picky about where you want to spend the night while on vacation this is definitely not the place to go! read more

This place has the worst customer service the people that own it don't care they have bad attitude like you under them ! The room are dirty I had to ask for clean sheets two times before I can get some and they they acted like it was a big inconvenience to them business like this should be shut down also you can't use the pool even tho you pay for that .. the owner uses it only for his family his son get lesions and only there family can use it I recommend no one to rent a room from these people! I'm looking in to reporting to better business bureau.. read more

This place gets a lot of its business by accepting vouchers from non-profit agencies to give long term stays for homeless families. That being said, if you're not one with a humble attitude you should not stay here. A lot of the families stay for two to three months (the max is 90 days from the research I did but it could change or extensions can be made) and so a lot of the residents kids often play together. You'll hear a lot of kids playing and laughing. I met a kind woman who was from Greece. Her husband had lost his job and soon they lost their house so they had to pack up their stuff and move into a hotel. For the most part, residents are calm and pretty much keep to themselves. The woman in room 243 is in charge of the housing program and keeps a tight watch on the homeless people so they don't cause trouble. The area is horrendous. There are two mobile home parks, one next door and another one across the street., There is a thrift shop within walking distance. There is a subway, carls jr and jack in the box within walking distance and few mom and pop shops to eat. That's about it. The whole area screams dead town. The customer service is decent. Not rude, but not friendly. They are fast, that's for sure. The cleaning service sucks. The maids always miss a spot and don't thoroughly clean the place, just whats visible. When my son got sick and threw up in the middle of the night, there was no one available to give me some clean sheets so we all had to squeeze in the same bed (not bad, just me and two toddlers who cant stay still in their sleep lol) All around its a decent place to stay if you're just looking for a place to crash and won't be spending much time in your room. Its not the ritz and they don't pretend to be. read more

I change my star rating to negative 5. Scary. I've never stayed at this place but I pass it often on my way home to Claremont. I would NEVER pay to stay at this place. There are always people out front walking around. It's very suspicious and most renters look to be homeless, on drugs, or mentally ill. It looks like a scene straight out of a John Water's movie. It's appropriate that there are thrift stores and mobile home parks as neighbor's. One of the previous posts said she was bitten by bed bugs, but it was an okay place to stay. WTF!?!?!? How can any place that leaves you with bed bug bites be okay!?!? Run people... Run!!!! read more

One of the worst places we stayed at, very disgusting and unprofessional. My first night there, not even an hour in the room, there was a man beating his gf right in front of my door. The maids obviously milk it and don't clean, barely any appliances work, hair in the sheets, needles in the bathroom, just disgusting. Very loud at night and hey if you have something broken don't expect to be helped. The staff is stupid and very unprofessional. Place is ghetto and I wouldn't recommend ANYONE to stay here! Please, save your money and go to a Motel 6 instead, it is cleaner and nicer compared to this garbage. If I could, I'd give this ZERO STARS! read more

We got sent her by a agency that is helping us get into our apartment. So we got a week voucher here. First of all yes the office is clean, but there were so many people hanging out all around outside almost like you were in the middle of the ghetto. Kids running around unsupervised, the smell of marijuana being smoked. The room smelled decent and was big enough, so I thought it will work. Well after night number 2 I woke up with bed bug bites on me. UGH!! Gross! and then the roach infestation is beyond bad. I will not be coming back here. If I had to pay for this myself I would have been pissed! read more

WOW! I arrived after dark and was somewhat disappointed in the look of the place and the people I saw just hanging around. Good thing I'm in a rental car and not my own. Hope it's still there......haven't looked yet! Booked here for three days for the NHRA races. Although I don't plan on being in the room much I will say that they need to take a fire hose to this place. It's absolutely filth from the top to the bottom. Whoever does the cleaning must be blind and whoever owns the place must completely not care one bit! The place smells as bad as it looks. Scary people out front jumping around that are either mentally ill or on drugs. SERIOUSLY! Do not take your kids here. The only thing clean are the sheets. But toss that comforter on the floor. The only reason to stay here is if your broke and can't afford much. It is cheap. 214.00 for three nights for two beds and full kitchen. Oh, and yes the kitchen is dirty too! I'll be moving today to another place. Hope I had a tetanus shot awhile back! read more

Could be the place for you (or maybe not). Have you been hankerin' for good batch of meth just like Mom used to make? They have plenty of kitchenettes where you can have a week-long cook off. No one will even notice. Always wanted to open a "home-grown" pharmacy? Discretion is middle name of all staff members and you have a built-in clientele wandering the parking lots and staircases all hours of the day. Need to get rid of that car and want to cash in on the insurance? You don't even need to check in, just park it out back, it'll be gone in the morning. Woman hasn't been bringing in that money that you know she can make in a night and you need a place to "smack yo' bi___ down"? Wow, have you got the right place. Maybe you're just curious. Go on in, maybe you'll find someone's discarded t-shirt like I did, (guess that bathroom didn't really get cleaned too well), or maybe you'll be lucky and open the fridge and find a severed human head. Lucky you! I just have one more question... What was that brown streak on the wall by the toilet? read more

i can only say that for a single mother that became homelesa and found this place as a temporary home .ithas been good to me .im greatful for all the staff specially nick the manager ..he is very nice and most of all understanding ...we all know every place has goods and bads ..now lets be greatful a place like american in suites takes vouchers for the homeless ..and always try to work with us unfortunate ones ..thank you so much nick and all the staff at the american inn suites in pomona thank you liz & family read more

service was really good. Rooms were clean and have full kitchens and the maid service was great. Love the coffee in the morning in the office and the people who stay there are all friendly. Would come back again! There wi-fi works well and I really enjoyed my stay. read more