The room was clean, it was quiet and front desk upgraded me to a better room for free. I'd stay…read morehere again

So, firstly, front desk staff very kind…read more The room, I noticed at the end was awful. I was just staying for the night. But it was unclean, bugs, a random contact. I let them know and it seemed like nothing they could do.

Visited a couple times during a friend's visit. They have continental breakfast that runs from 6 AM…read more- 9 AM and I think the hours are shifted a bit on the weekends. Clean lobby, plenty of parking with an area to swoop in for pick up or drop off and we were able to get a luggage trolley to move our goods. Very low key lobby area attached to where breakfast is served. Rooms are simple, lighting is a bit dim, but just turn on all the lamps if need be. Room comes with a mini fridge and microwave. We got the wrong room at first, but the front desk staff got us situated fairly quickly after pointing out the error. Love the AC and everything is quite comfortable. Great for a stay if you need to attend something in West Covina (lol why) or you're okay staying here for a giga commute into LA (ugh AX), since you're right at the freeway entrance. Close to Eastland Shopping Center, Ikea, and many businesses and eateries.

It was one of the cheaper rooms around…read more I was upgraded to a nicer room thanks to my status. The room was comfortable with a nice king sized bed. The bathroom was okay. My wife prefers a room with no bath tubs. This room had a tub shower combo. Soap, shampoo and conditioner were the Bonvoy special. Breakfast is available in the morning. Unfortunately, I slept in and missed it. It's a good hotel. Lots of restaurants in the area. Great for a mattress run.

We came from the Buena Park Marriot to this one... & the difference is like night & day. THIS…read moreMarriot location is perfect. The beds are comfortable, the shower pressure is great & everything is clean. Staff is friendly & helpful. Gerardo was running the front Starbucks area while we were here & he is exceptional. The breakfast is really good. My eggs, country potatos & multigrain toast were excellent. I really appreciate this place & we will be back.

Beware of Adriana at the front desk. She was extremely rude, dismissive, and unprofessional…read morethroughout the entire interaction. She laughed at me, twisted my words, repeatedly interrupted me, and wouldn't even let me explain the situation. Instead of trying to help, she raised her voice and refused to assist me at all. To make matters worse, the hotel closed the pool and hot tub after I had already made my reservation. When I requested to cancel because those amenities were a major reason I booked the stay, Adriana argued with me and claimed it "wasn't my main reason," as if she could decide that for me. She refused to offer any understanding or customer service and denied the cancellation request completely. This was one of the worst customer service experiences I've had. Adriana should not be representing guests at the front desk if this is how she treats people.

Do not stay here. This place is a scam disguised as comfort. First, they still advertise as a…read moreHoliday Inn, but they are no longer affiliated--which they conveniently fail to mention until after check-in. That alone feels dishonest. The room? Unclean. There was a cricket crawling in the bathroom, and overall cleanliness was questionable. Breakfast was $15 per person--a complete joke. The bacon tasted like tomato paste, the potatoes (not mashed) were dry and flavorless, there were barely any eggs left, bagels were stale, and the fruit all tasted like pineapple, which is dangerous for people with allergies like me. They advertise a pool and spa, but there is no spa--just a basic pool. Another bait-and-switch. Communication was nearly impossible. The staff struggled to understand or speak English, making every interaction frustrating. This place is misleading, overpriced, and poorly run. Feels like a bait trap for travelers expecting a real Holiday Inn experience. Avoid at all costs.

Nice enough staff and very convenient location. Restaurant hours seemed to be hit and miss, plus…read morethe hotel is in need of serious updates, the elevators were tiny and hard to fit 2 people plus luggage, the hallways a little musty and needed freshening. Our shower didn't really drain well, but the beds were comfy. We didn't receive the room we booked, but overall it was ok. I loved the convenience to El Torito and other nearby restaurants.

I want to take a moment to recognize the incredible staff here at Comfort Suites in the City of…read moreIndustry. After going through a very stressful situation with a previous stay that led to my son having medical issues, my family and I came here exhausted and overwhelmed. From the moment we walked in, Emily at the front desk showed us nothing but kindness, professionalism, and understanding. She made the check-in process smooth and welcomed us without hesitation. I've stayed at many places over the years--Marriott, Embassy Suites, even high-end casino resorts back home in San Diego--and I can honestly say this place stands right there with them. The cleanliness, the comfort, the atmosphere... it truly exceeded expectations, especially for the value. This experience reminded me not to judge a place from the outside. What matters is how you're treated and how a place makes you feel--and this team made my family feel safe, comfortable, and cared for when we needed it the most. To Emily, and the manager, and the entire staff--thank you. What you did for my family means more than words can express. -- Snowden, LLC

Health department alert If I could give them a -1 star I…read moremost definitely would September 2025 I was told to leave after informing them that they have bed bugs. I checked in with my 2 yr old toddler who kept telling mythst she was itchy. Once I saw what it was and informed front desk, their mgr Akesh Patel told me to leave. But would not check me out so that I wouldn't be refunded.

My family and I had a fantastic experience at Homes2Suites in Azusa. We had family members come in…read morefrom all over the country for a medical emergency. We were able to get numerous adjoining rooms and to quickly modify reservation dates as folks came and went. The staff was friendly, professional and accommodating with every interaction. The rooms are clean and well stocked The breakfast had tons of various options and was well stocked

Second time here at this hotel. First time no issues 4 stars, this time a myriad of issues. First…read morebig dog barking on 4th floor and running around above my room. Pets should be on first floor. Second moved to another room and now got a stomper. Flooring bad, you can hear person above walking like an elephant. Third, room was not serviced as bathroom stated every other day and Fourth, mattress was soft and my spouse had to sleep on sofa and now we both got back pain for a couple of days. Front desk, text me how I'm doing, appreciate that, Carissa helped me very professional and friendly. Felt bad for her that she need to be dog and sound police which is a waste of her human talent and management actually makes them do such a low level task. Software can assign pet guests to lower level or when check in manually. Bathrooms are dated and mattress needs replacing. Suggested foam mattress. Rooms are clean and you get nice kitchen with a big fridge. Emailed GM about the issues. Great location half way to Ontario airport and Arcadia. Free parking and breakfast good. Did not have chance to use pool and gym. Until they fixed these issues, either you are here on vacation or business, caveat emptor. If you look at the reviews rating. There was more 1 stars than 5 stars. I did not know the hotel has gone down hill in the last 2 yrs. I stayed at the other home2 suite in Montebello without any issues.

After staying here for a night, Ive decided it's time to get rid of my own personal queen mattress…read more Pacific Palms has the best mattresses here...firm enough yet soft enough to sink in. Pillows were top tier. Everything else was kinda mediocre, the Red Bar was closed early... probably understaffed, there weren't any live events at night here, there wasn't any direct elevator from the Lower Level Lobby directly to my guest room. Felt like the property is really under booked with only a few rooms lighted up when I was down at the pool. Looking forward to reserve a tee time for their course next time. Property: 4/5 kinda old, but Alot of celebrities seem to frequent here Rooms: 5/5 very quiet, comfortable, and clean Concierge: 5/5 professional Ammenities: 3/5 they should allow locker room access to guests Last Opinions: Property is a tad bit dark, probably to conserve electricity, Pool access is way too far from rooms, feels like you need a golf cart to gain access everywhere. Interesting Fact: Pacific Palms is not owned by Magic Johnson, not sure why that's the rumor mill...but it is managed by the guy that developed the Staples Center.

This was my first time at this resort looking for a staycation for the 4th of July holiday…read more The hotel is nice and fancy as you walk in and Michael checked me in who is very popular from the reviews I'm reading here & I can vouch for his charming kind and accommodating customer service. Unfortunately the room had some plumbing issues and the bathroom was a little rundown in my opinion (on top of the loud noise coming from downstairs) but I want to compliment the friendly staff overall in this review. Something that affected my stay was the pool situation. I was shocked when I discovered how small the pool area is for such a nice big hotel overall. There wasn't enough lounge chairs or anywhere to sit in general. Everyone was playing their own music loud, some louder than others, a bunch of kids splashing everywhere and I was surprised by this since I was thinking this would be a calm, peaceful resort setting. I was honestly surprised that there was no security at the time to enforce anything. Overall I tried to make the best of the circumstances but I will never return to this pool unfortunately. This hotel in general does have great views though. Once again, this review is mainly to compliment, Michael because he made this not so pleasant experience, a better one because of his kindness and accommodations so thank you Michael

The breakfast this morning was canned chili and powdered eggs. No potatoes, no breakfast meat just…read moregross chili and gross eggs.

Maybe because I'm a creature of habit, as I keep returning to this place. This review is for you…read morethe consumer as the management/ownership won't do anything about it. Upon check in this time, I asked specifically if the hot tub is working and was told it was not (heating element). When I said it has been broken for year, she admitted that since COVID, the owners elected not to repair it. She then responded the removed the amenity from the list. I told her it was still on there! She quickly replied that technically a jetted tub is still there! This time had flickering lights in the room and found mid shower the body wash ran out. Showed up at 7:05 and they were out of eggs already. Just opened at 7! Was told 5-10 minutes on the wait. It was quicker than that. Lots of choices here and will explore elsewhere.