Lack of experience in customer service and communications. I signed a contract on 6/5/2025 for…read morefence repair and also made a sizable deposit which they cashed.They inquired about a permit on 3 occasions and I both called and emailed for 2 weeks. Again on 7-10 when I called to get a date for the project- they again asked me about a permit, which is NOT required on an existing fence. Repeated calls unreturned, unorganized and rude office staff. Finally got me to scheduling on 7-23 asking again about the permit. They CANCELLED my contract and the nasty text message from the owner was simply the icing on the cake. Inquiring about a delivery date was seen as "rude" yet her text which I documented says "check will go out in the mail today. Hopefully the USPS will have it to you by Monday, the 28th. If not, you know how to compliant about it"--- ! She couldn't even PICK up the phone and have a conversation..... buyer beware! The contract I signed says they can cancel at ay time due to any unforeseen circumstances- by any "change orders" MUST be agreed upon in writing by both parties. While their service may be good- their organization (or lack thereof) and office staff and kindness- isn't part of their core values. I'm relieved I'm not using them. ps- notice that all of the good reviews are OLD. Check out the ones from 2024 (Abra) Have you ever had an owner respond in this nature? Calling the "customer" a liar? As to the JULIE people, (USIC)- nobody rang the bell and I babysit children. They opened the back gate without permission and left it open- I have a POOL (aka liability). I didn't know who sent them so I called KBrothers who, once again, pointed fingers at some other company. Are we done yet?

A+++ from start to finish. Very happy I chose K Brothers Fence…read more A+ for estimator Roger. I have never installed a fence and Roger guided me through the fence process, from fence choices to install timeline to village requirements to cost. Then Roger advised me on fence line clean up projects to ensure a smooth install process. A+ for K Brothers office staff. Every contact I made was quickly returned. I wanted to make a change after the estimate so I went to the office. Everyone was friendly and helpful in addressing my changes. The final invoice process is easy. A+ for the installation crew. They were prompt, quiet and very clean. The foreman explained the process while we walked the entire fence line. K Brothers Fence owner came to meet me. Nice touch. The project completed just as foreman explained - no surprises, no mess left behind. I will recommend K Brothers to everyone.

I contacted 3G ( Dave ) after three fence repair companies didn't come through with the…read morenon-standard part needed to repair my aluminum fence gate latch. Although 3G does larger, more complicated fabrications and the part I needed was small scale, Dave came through with 5 gold stars. His charge was extremely reasonable. THANK YOU 3 G / Dave !!!!!

From the owner: High end attention to detail. Customer satisfaction is paramount. Professional, courteous, and…read morehonest fabrication company. Specialize in METAL only fabrication and repair. -trailer repair/hitch fabrication -powder coating available -water, laser, and plasma cutting available -one off custom fabrication -chassis/frame repair/fabrication -railing design, fabrication, and installation. -staircase and decking repair/fabrication/installation

What started as a positive experience just went wrong. The quality of the Aluminum Fence is so…read moredisappointing. The fence rods are loose and the fence panels shake. I understand that this is an aluminum fence and not iron but I didn't expect such a low quality fence. Plus welds on the gate are terrible. Per there install that is the way it is and nobody else says anything about it! It has been nearly a month and no reply regarding issues with the fence! I would not recommend!

Purchased two quality fence projects from this company…read more The project installment of a privacy 6' fence at the rear of my property this Spring started to heave from the frozen ground. I took pictures and contacted the company to come out and repair correct the issue. Without any hesitation within 3 weeks all was corrected. Thank you Illinois Fence Company.

mortar all over bricks after tuck pointing company does not…read moreknow how to do repairs of brick The brick wall looks 10 times worse than it did before the repair would not recommend this company to no body

I called Rob about getting a brick mailbox and he was extremely easy to work with and he did a…read moregreat job and the mailbox looks awesome! It was done in about a week and a half from when I first called him. Looks great we couldn't be happier!

I left a negative review. I am a contractor and thought i was being taken advantage of. Now I…read morethink it was an honest mistake and we were lost in the shuffle. Was confused at first as their reviews were good. Owner called my wife,made it all right. Even sent her gift basket. I truly believe it was an honest mistake now. Yes, I probably would use then in future. Feel bad, but there are so many horror stories! No no hard feelings! Pat

Diego was very responsive and provided quotes on the spot with 3 different options. The process was…read moreeasy as it was a video call. If I use this company I will update when the work is done.

Dante and his team were incredible. I submitted a request for help through Yelp and they responded…read morethe same day. He provided an organized and detailed quote within 24 hours of our first conversation. The quote was very competitive with quotes we had received from other groups. After confirming we wanted to move forward with Dante's team, they started the work within one week. The team was extremely efficient and had the work done in 2 days. They were polite, professional, and knowledgeable of the process to help manage our expectations. They went above and beyond what we had asked to ensure the new grass would not be overrun by surrounding weeded areas. They did an exceptional job cleaning up the area once the work was done. Dante came back to our place outside of normal business hours to help with our maintenance and care plan. We could not have had a better experience and are very grateful for Dante's work on this.

This is the second time that I have hired this company. Previously it was to plant a birch tree. On…read morethis occasion it was for fencing. In my experience Dante's provides everything a homeowner desires when hiring a contractor. They are quick to respond, their pricing is fair, they perform the work in a timely and efficient manner, and produce excellent results. I would not hesitate to hire them again

I recently had the misfortune of getting screwed by a welder who I ended up firing for poor…read moreworkmanship and excuses. Luckily I got ahold of the fence guys who came through and repaired the horrible job the previous welder had done. To start the job they requested 15% down and nothing more until the job was completed. They completed the job, kept me informed and delivered on time. Great experience with the Fence Guys, Frank even gave me some Fence Guys merch, happy client here. Thanks guys, great work, very professional.

The Fence Guys, awesome company to do business…read more with. Owner Robert Jones very knowledgable with color choices & total layout of project. Not only was the price right, work was done to perfection. Installers were perfectionists, even in the rain & cold wind. Would recommend this business to everyone in need of a new fence!!!