The wonderful customer service and super competitive pricing can't be beat! This American Mattress is located in the Super City Shopping Center, and they offer various brands of mattresses - Stearns & Foster, Nectar, Tempur-pedic, Serta, Sealy, Beautyrest, etc. They also have frames, sheets, pillows, weighted blankets, sleeptrackers, and adjustable beds. We came here to check out their mattresses, and from the moment we walked in, the staff were very friendly and welcoming. Prices were also amazing, and you really can't beat with the other local mattress stores! Delivery as well as helping with loading of materials into the car is readily available. If you're looking to replace or in the market to purchase a mattress, look no further - you won't regret coming here! Plenty of parking in the shared plaza lot. +super competitive prices +friendly staff! +plenty of parking in the shared lot +located in the Super City Shopping Center read more

We ordered a mattress in September, and were told it would arrive at a date in October. However, the employee never entered our order but continued to call us every couple weeks to say the order was delayed by a week. We continued to put our weekends on hold for the mattress, but it continued to not show up. By the time they did place our order, it was after Black Friday so then it was delayed after all the people who got great deals got their mattresses. We did not get any deal, but had to wait from September until late December to get our mattress delivered. With the mattress, I ordered a purple pillow. Purple has a great return policy. I didn't realize that American Mattress would not accept returns of the pillow. We received no discount from them for the excessive delays, and I was not allowed to return the $200 pillow. I was not told at time of purchase that I would not able to return or I would have just bought it direct from Purple. Save yourself a massive headache and order direct from any of the mattress companies like Avocado, which deliver directly, which allows for the mattress to come on time and accept returns. read more

I went in yesterday with my parents looking for a new mattress. I didnt expect to buy one without shopping at least 2-3 different stores. Tom, the sales manager showed offered what he had in the price point we were comfortable with. After a bit of haggling and gamesmanship on both Tom and my dad's part, I ended up purchasing the Serta iComfort from memory foam mattress. I had a good shopping experience and feel I got a good product with a fair price. I would recommend American Mattress read more

Found this location via Yelp! after our mattress and box springs slipped off of the frame of our antique brass bed one too many times. To solve this, I knew we needed some type of beam that could rest on the existing frame, to brace the mattress and spring that rested on it, to keep them from slipping and dropping .inside the frame. I made one quick call on a Thursday evening and reached Tom at American Mattress. He knew right away what I needed, was able to order it from their warehouse, and it was in my hands the next morning. I took it home and assembled it (minimal work), fitted it to the bed (also with minimal work) and it works beautifully! Our weekend guests will not have to worry about that mattress or box spring going anywhere any longer! Service was friendly, concerned, quick to find a solution, and they delivered exactly what they said they would It was great! I'll be in need of at least a couple new mattresses in the next few months, and will definitely be back! read more

I purchased mattresses and boxsprings from American Mattress four years ago. The boxsprings caved in, and Tom informed me that they were covered under a five-year warranty. I ended up buying two more mattresses from him. Thanks for the help, Tom. read more

After an absolute nightmare with Ashley Furniture we did not know what to do or where to go. We were getting our oil changed at Cassidy Tire when we walked across the street and walked into American Mattress and talked to Tom. He was absolutely amazing and we couldn't be happier. We had our bed picked up by the horrible Ashley Furniture and had our amazing mattress and adjustable base delivered that same day from American Mattress. Several months later we really could not be happier with our purchase, the service we received and all for a very affordable price. I would recommend this American Mattress to anyone who is in need of a great and comfortable bed for an affordable price. If I could give 10 stars, I would! read more

I bought a Simmons Black beautyrest pillow top mattress from this location in 2018, within a couple of years the mattress was sagging and by 2021 The mattress was not supporting us at all. I measured the sagging portions of my mattress to make sure I had enough evidence to make a mattress claim- because I knew that just to make a claim and have the mattress inspection the cost was $99.99. I went to the store in early may and Michael helped me with the paperwork for the claims process and was very kind & helpful. The claims process was a bit nerve racking but I received a credit for a new Simmons mattress. I didn't want another Simmons since that had given us issues, so the store manager Tom spoke to ownership and they arranged for me to receive a store credit and I could pick a bed of my choosing and just pay the difference. We got our Tempur Pedic Adjust within about two weeks of first filing our claim- and we are getting much better support & sleep with the new bed. Very good customer service over there and was pleased that the store was so helpful. Thanks Tom and the staff for standing behind the merchandise being sold & for making sure we were satisfied customers even after 3 years since our initial purchase. read more

Unfortunately, my experience with American Mattress was not so good. I am not going to blame anyone but myself for not doing my "home work" about American mattress no refund policy or their inventory. As a result I ended with the entry level mattress for the price of a decent mattress. Be aware that the Company does offer exchange but no refunds! read more

This American Mattress location is definitely the best. They have the best customer service ever especially Tom, he has been such a great help! read more

My wife purchased a mattress from this store back in 2006 and to make a long story short the mattress had a defect. BUT what could have beeen a negative story turned out to be a POSITIVE story. The manager Tony was very helpful and showed us that good people are truly out there. He took very good care of her and assured her that the warranty would be honored. We will ALWAYS buy our mattress' from these people as they are truly honorable people and have FANTASTIC customer service. Thanks again TONY you are the BEST read more

Go to the mattresses! Well, to this mattress (store) anyway... FINALLY moved from a twin bed to a queen. Praise the Lord!! Jeff is just the kind of guy you want to work with it. Keeping in mind that he is a salesman and does have to make money somehow, I didn't feel like he was just showing me mattresses with the biggest price tag. He asked about sleeping style and preferences and narrowed down a few beds within seconds of being there. He was really helpful, not pushy and gave us a FANTASTIC deal! Well, I think he did but he could be laughing all the way to the bank. Whatev. I called around to a few places before going here and he definitely has the best prices in town and great customer service to boot. Not to mention he knows Ditka. read more

We have purchased a couple mattresses now from American Mattress in Niles. Our first purchase went off without a hitch in 2016. This time around in 2018, we had a couple issues with 1) delivery dates changing and 2) the box spring we selected not fitting through our stairwell. Tom, the general manager, and Stephanie, our sales associate, worked very hard to make sure that we received an even exchange for the box spring (from a queen size to a split box spring) as quickly as possible. Excellent customer service! read more

Tom was a wonderful salesman. Made us feel welcomed and right at home. Went to Mattress Firm and had a horrible experience, guy didn't bother helping us out. Tom broke down everything we needed to know and helped us find a mattress we wanted. Purchased two mattress & returned to buy a third one. Highly recommend. read more

I very pleased with the customer service that I received. Christian was very helpful and patient as I was selecting my new mattress. Received them the next day and the delivery guys were great. Even wore shoe cover ups. Would highly recommend this location read more

If you are looking for an honest mattress salesman (and who isn't?) you must go to this store and see Tom V. Tom will take car of you like you are a member of his family. He is straight talking, cuts to the chase quickly, is an honest, good guy who is true to his word. I purchased a Serta iComfort mattress and an adjustable base for myself and a memory foam mattress with box spring for my daughter. At first I had planned to only purchase the mattress for me, and use the old, shabby adjustable base I already had. However, Tom was able to give me an incredible deal that I just could not pass up. He will work with you. He will crunch the numbers and tell you everything that is available in terms of financing and options for the best deal possible for you. Tom is also a man of his word. When it turned out that the base I selected would not be available for a few weeks, Tom upgraded my base to a much nicer model and gave an incredibly deep discount AND threw in several extra accessories to make up for the original base not being available. My beds were delivered and set up the next day and we could not be happier with our choice of American Mattress in Niles for our dealer. Go see Tom, he will take good care of you!! read more

Tom at American Mattress was very helpful and knowledgeable as I needed to replace a mattress. We were able to get a mattress set that fit our needs and budget. Would definitely shop here again read more

I have no idea how this place has such high reviews unless customers let their salesman's antics get to them. I should have left immediately when I walked in and saw there were no prices displayed out in the open which forces you to interact with the salesman. The salesman was very pushy and kept digging to find out where else we had gone looking. He was also asking, " Are you actually going to pull the trigger today because it seems like a lot of people are afraid to right now?". He really tried to find out where else we had looked and when I told him I found something similar at a place down the road he began to bad mouth that store and their product quality. I do my research and may have been unbeknownst to him, but he actually had product in his store made by the same manufacturer. He also said to me, " Well, it seems it actually is all about the price then for you I guess. " Yes, we are in the middle of a pandemic and to indirectly call your potential customers cheap is probably not the best sales tactic. I actually would have potentially purchased a tempurpedic or high quality mattress if I made my way to that point in the store, but I could not stand another minute with this excuse of a salesman. There was not a chance in hell I would give this store my business or this salesman a dime of my money in his commission. read more

My hubby and I stopped by this store looking for a queen mattress to replace our old one but we didn't really know what to look for. Tom welcomed us into the store, asked a few questions and narrowed down our options based on our wants and needs. He is extremely knowledgable on his products. We ended up purchasing and adjustable base and Tempurpedic mattress. Tom was able to to work out a great deal for us and offer excellent financing options. He was not pushy, he was funny, and made us feel very comfortable. Our bed was delivered within 2 days and that went very smoothly. The delivery guys were super nice and professional. We are very pleased with our experience! read more

Stopped into American Mattress on a Sunday afternoon looking for a mattress for my daughter. Tom was a wonderful salesman and took the time to go through many options, and pricing seemed very competitive. I ended up purchasing a mattress would recommend Tom and this store he knows his stuff! read more

Tom was extremely helpful, patient and had several product choices. We bought two twin mattresses for our kids and I'm confident we purchased good quality for a fair price. I would recommend this particular location over other stores, hands down. read more

Very welcoming and helpful. Helped us find the right mattress. Delivery guys were great too.

If you aren't getting your new mattress from American Mattress, you're doing yourself a disservice. We went during their memorial day sale and got a great deal, even by mattress bargaining standards. We were in a tight spot where we had to get delivery downstate ASAP and they didn't hesitate to make it happen. As it turns out, all of their delivery trucks were booked, so they went out and booked an extra one and our salesman personally drove it down to us on is day off! Unbelievable service! Ask for Joe Hovanec whenever you stop in - he is helpful, honest and willing to help you out above and beyond his call of duty. read more

Mattress shopping is not one of my favorite things to do. I have a hard time deciding which one I want, firm or soft, etc. Christian, the store manager, was super patient with my husband and me as we tried (and retried) several different options. He was knowledgeable and answered all of our questions. He gave us a great deal & I can't wait to have it delivered tomorrow!! I like that they have a one month sleep guarantee in case we decide we need something else. I'll definitely check out this store again if we need another mattress in the future. Thank you, Christian! read more

Tom did a Great job of explaining the different mattress and sent us to the right mattress for use. Good price , 2 free pillows and mattress pads. If you need a new mattress go and see Tom - he knows with no pressure to buy read more

Went here three years ago got a really great deal and the bed was everything the salesman said it was. He (Tom) was very knowledgeable about what he was selling. Now three years later I was looking for a different mattress and again Tom was great in getting what I needed. If your looking for a god deal in a bed and mattress stop in to Niles and talk to Tom read more

Had another great experience at the Niles store buying a king size mattress today. The store manager, Joseph Hovanec, was knowledgeable and personable and extremely helpful in helping us choose the "right" mattress for us. He had helped us before with another purchase which brought us back to the store today. read more

Week ago purchased mattress from Christian at the Niles location. Great customer service from Christian and his delivery crew. Highly recommend this locally owned family business. read more

Christian was great. He took the time to work with us on what we needed and the price we were looking for. Our new mattress will be arriving this week....great experience! read more

Christian the store manager of this branch was very helpful!!! He did everything he could for me to find the right mattress to take home straight away. I came in at 11 o'clock and needed a mattress before 2:30 he called the warehouse to see if the mattress I was interested in was in stock and got the number to a delivery guy to see if it was possible to get it delivered the same day. This guy did everything he could to help me. This is what you call excellent service!!! He gave me a great deal and was just all around a stand up guy. Christian was very knowledgable about the products in the store and gave great feedback about customer reviews and his own personal reviews. I highly recommended everyone to go to American Mattress. read more

Tom made our search for a new mattress very easy and stress free! He was there to answer any questions we had and we are very pleased with our purchase and customer service we received. Highly recommend checking out American Mattress when searching for a new mattress. read more

Tom the manager was very helpful and I ended up with a great mattress. There are so many options but Tom helped me pick a mattress by narrowing down the options based on my needs. I would recommend this location and Tom's help to anyone. read more

We were looking for a mattress yesterday but not sure if should wait for BlackFriday deals. Chris has been very helpful in finding the right mattress for us and making a competitive offer that met our budget. Today the mattress got delivered. Well done, Chris! read more

Last week Thursday I was shopping for a mattress and I went to American Mattress store at 7203 W Dempster st, I found what I like my salesperson was Tom Tororiello!!.... he gave me a good deal on full size bed set, I pay in Cash and I was very happy with the purchase at the time I was inform they did not have in stock and need to be delivery, we did schedule delivery Friday 2/10, My wife stop by today 2/10 to see the status of the delivery because no-one gave us a call, the salesperson Tom Tororiello has difficult to find my order but finally he found my order in the system and we was very upset what we hear, he said my matters is on back order and will be delivery next Thursday 2/16 , he has very poor communication skill with customer he did not call us to let us know about the delay very, very poor service very disappointed, I told him I want to cancel my order it was no problem with cancel but he did not have a cash to pay me back, he told me they will send me a check and should receive between 5 - 10 business days, this is ridiculous!!... Now I have to wait 5 -10 business days for my money!!.... wasting 10 days by waiting on matters and not receiving!!!...VERY POOR COMUNICATION SALESPERSON!!!!.... NOT RECOMENDED THIS SALESPERSON AT ALL!!!!!!....... read more

Was in need of a new mattress and began looking around online since everyone was having Labor Day sales, we weren't really sure what we wanted so we walked in and were greeted by Tom who told us this would be our first and last stop on our mattress journey. He let us take our time trying out different beds and told us about their best promotional deal going on. After consideration and making sure that our budget would allow it we were able to get a Serta memory foam mattress, box spring, base, and next day delivery for a wonderful price. Tom really worked with us and listened to our needs to find us the best deal and mattress available! read more

Could not be nicer! Very impressed - thought we ordered a queen mattress but when delivered it was a full and when looked at receipt, sure enough paid for a full! Tom Tortoriello said no problem, will deliver a queen at no extra charge since not in stock and will have to wait a few more weeks for delivery. They did not have to do that, but they did!!! read more

We had been looking casually for a new bed for awhile and had spent time in several mattress stores. Although I live in Evanston I happened to be in this shopping center and stopped in on a whim. Jeff really impressed me with his helpfulness so when we were ready to actually buy I went back here. We bought a queen bed for my daughter and a king for ourselves and felt like we got great treatment and service. It turned out that the queen box spring wouldn't go up our stairs so a split box was delivered the very next day. My daughter is contemplating switching her pillowtop for a memory foam and I need a shorter box, but we have been assured that a switch will not be a problem. We simply couldn't be happier with the whole experience - it was well worth the extra miles of driving out there. read more

I had a friend recommend this location and was told to come see Tom. He was very welcoming and helpful. I was shopping with the hubby and we couldn't agree on a mattress although we seriously needed one. Tom was patient with us and walked us through everything. We finally decided on a Tempurpedic (yes!) with the adjustable bases and I am so happy with the service we received and delivery. See Tom and he'll help you out! read more

In mid December my waterbed sprung a leak and I knew it was time to finally replace the bed. I went to American Mattress and purchased a bed. My salesperson was Tom Tortoriello. I explained to him that I needed someone to drain and dismantle and remove my waterbed. I told him that the person I always used to service me with this bed and the other 2 we had in our house had a disconnected phone number. I also had tried going online to find someone to no avail. I asked Tom to please help me find someone. He went above and beyond in trying to help me. He called me several times in the next 2 days to let me know he was working on it and said he found someone who knew someone who could maybe help me but that person wouldn't be able to be reached until the next day. Tom knew I was desperate as I had run out of leads. Sure enough, 3 days after I bought my new bed and told Tom of my situation, I received a call from a man named Stan who actually was the man who always had serviced me. It was a pleasant surprise. Stan dismantled my old bed on Saturday morning and my new bed was delivered that same day in the afternoon. Tom definitely went above and beyond in helping me with this and I can't thank him enough. He totally followed through and I commend him for his effort. He promised me he would do everything he could do to help me and he did. I have found that, although many people say they will help you, they don't always follow through. Not so with Tom. He deserves to be commended. Oh, I like my new bed! read more

Yesterday I visited this store to comparison shop a mattress order I had placed but not yet received from Value City Furniture. I was not happy that I needed to wait nearly two weeks for my order to arrive. I also was not looking forward to having to tie a mattress and box spring to the roof of my car to avoid having to pay an expensive delivery fee. Well, today was my lucky day because Erick Lundgen was working at American Mattress and I couldn't be more pleased! Erick is a true professional. He took the time to understand my needs and then matched me up with a couple of selections that were best suited to my criteria. He helped me understand the differences in the mattress and then gave me the space and time to decide which one felt best to me. When it came time to talk price, Eric was spot-on. He found a way to make the deal - I look forward to having my new mattress delivered later today! read more