We went to the Palatine location today and bought two new beds for our townhome. Blu, our sales…read moreassociate was very helpful without being pushy. The entire process happened quickly and we took advantage of Memorial Day pricing. I will go back.

We had a GREAT experience with our salesperson Blu at Mattress Firm in Palatine. He helped us…read morechoose the right set up for our elderly parents. We had such a good experience that we also bought an upgrade for ourselves and he helped us work out all the details. I don't think anyone enjoys purchases like cars or mattresses but Blu made the whole event enjoyable!! And we got a great deal! We never felt hassled or hustled.

Given direct info about beds. No pushy sales tactics. No weird lingo to learn to follow in their…read moreexplanations or sales pitch. Just some guys who are honest in bed selling. Beds are there to try. Delivery available. Great feeling and looking beds. A lot different selection than what you see at your typical mattress shop We ended up visiting other mattress stores and we ended up coming back here due to ease of shopping and learning about bed products. We purchased one of their beds, got a great deal and no issues or ugly surprises

Al- amazing. Not only beyond knowledgeable- we got our bed delivered same day! Talk about service…read more 5th mattress we have purchased from Bed Mart.

My issue is not with this particular store, but with the company "American Mattress" In short, I…read moreordered 2 mattresses on May 16, 2025 and was informed at the time of purchase that they were not in the warehouse and it would take 2 weeks to get them in and delivered, that was okay with my husband and I. At 3 weeks past purchase date my husband called the store and was informed that they were not in yet and it may take another week. On June 21st my husband called the store again, and was told the same thing, that it might take a couple more weeks, and in addition Rick the sales man, said the mattresses were a special order, and we were not the only customers waiting for mattresses. Special order? Total lie- they were not a special order. So on July 5th I called the store and spoke to Rick, and again stated he had no idea when the mattresses would be in the warehouse, and he stated" you're not the only person waiting for mattresses" I told him this was totally unacceptable and I would look into this matter myself. On July 7th I called the corporate office and spoke to Tanya, I explained everything, and she was apologetic, she did not see any information as to when I would receive my mattresses. She told me that they purchase their mattresses in Lots/Bulk from the manufacturer, so unless they have several orders for a particular mattress, they will not purchase the mattresses from the manufacturer because they don't want them just sitting in the warehouse, she could not tell me when they would order the Lot/bulk purchase for my mattresses. She promised she would have someone call me back. That same day I filed a complaint with the Illinois Better Business Bureau. No one ever called me back from the corporate office, or the store, to try and resolve my problem. On July 14th I called the corporate office again, spoke to a different receptionist and explained no one ever called me, and I wanted to talk to someone in charge there at the corporate office, I was put on hold and then connected to Josh. I didn't know at first I was connected to the Lake Zurich store. Josh was nice, he was pleasant to speak with, and understood my frustrations, I told him I want a refund, nothing less. Josh stated he would make a phone call and have someone call me back. I didn't think anyone would call me, but about 30 minutes later, Mike- who I think is the district manager called me back, he was apologetic and agreed that they needed to refund me in full since he cant tell me when the mattresses would be in stock. Josh processed my full refund, and I am finally finished with this nightmare of trying to purchase mattresses from a "Family Owed and Operated" company. So my advice, get your mattresses elsewhere so that you don't have the same problems I had and several other customers have had- read all the reviews!

Great service. George was very knowledgeable and handled the delivery arrangements perfectly. Very…read moregood experience and price

Charlie, the owner, is such a stand-up business man. I recommend this store to any and all…read morelooking. He stood by the quality of his product- without hassle. We had a factory issue with a well known brand- and he simply said "I want my customers to be happy." The replacement mattress hit the spot and is so very comfortable. My wife and I are very very happy, and we look fw to a great nights sleep for many years to come.

RETURN CUSTOMER!! I love my new mattress! This is the second one I've bought from Mattress Pro and…read moreCharlie is so helpful and made the whole selection easy! I tell everyone that is shopping for a new mattress to go here, you'll be so glad you did!!

This is actually my second time buying furniture here. A few years ago we got a side table with…read morebuilt in power outlets that was unique and perfect for our odd sized space. Its held up great, so when I was looking for a low but long dresser (another odd size space to fill) and I figured I'd check them out again. I'd shopped around and had no luck finding something that fit my criteria. First, it needed to fit in the space. Second, it needed to be in my price range. Third, it needed to be REAL furniture, not that Amazon press board type of junk. On top of all that if it matched my room then even better, but I'd sacrifice on looks if I had to. I walked in and was greeted right away. The sales guy asked if I was looking for something specific or just browsing. I told him what I was looking for and exactly what my max dimensions were as I walked around looking at the dressers. He walks away for a second and comes back and calls me over to a dresser. "If you don't mind keeping the legs off of it this might work". Sure enough this thing was picture perfect. It was Just at the max for my dimensions and budget, but that included threshold delivery. The boss on duty came over and we finalized everything so easily, I honestly should have just started my day here and saved myself a lot of trouble shopping around. My delivery came on time and at the earliest point in my 3 hour window. Super nice delivery team as well. This makes 2 great experiences at this spot for me so I definitely recommend checking them out!

Absolute mess trying to get a bedroom set delivered and assembled with their "white glove" service…read more Terrible in every layer: sales, customer service, delivery. DO NOT RECOMMEND. Avoid at all costs.

I am very satisfied finally I sleep well and nothing hurts…read morefrom me and my wife the rating is super!

Very bad customer service and experience…read more Place is always empty so kinda shocked they'd be so aggressive and off putting to a potential customer especially a woman one but someone's people are just trash

A new mattress isn't something that you purchase too many times in your life, so when the time does…read morecome it's nice finding a local family owned place that has all your needs. My wife and I headed out last night (9/2/16) to checkout what American Mattress had to offer. We were welcomed by Bill, a salesman who has been with the company for ten years. We had our two young daughters with us and he made sure they were perfectly situated in some bean bag chairs and found a Netflix program to keep them occupied while Mommy and Daddy tested out the mattresses. Bill made us feel very comfortable and was nonintimidating...he kind of just let us check everything out and was there to answer our questions as they came up. We really liked the selection...they had every big name brand represented, from Simmons to Serta to Tempur-Pedic to Sealy, etc. Although it wasnt our plan to buy on that visit, we found what we were looking for in a Serta and decided to take advantage of the killer Labor Day deals! Now, we just can't wait until the mattress is delivered next week! I highly recommend this store and will definitely be a returning customer.

After shopping several stores I came into American Matresss and was greeted by Ben the business…read moreowner. Ben could not have been more helpful and was indeed very helpful in picking out a mattress! Not only did he help my wife and I, find the perfect mattress but we were extremely happy with the price! If you need a mattress, I highly recommend stoping into American Matress! I'm sure any one there will give you the same great experience but don't be afraid to ask for my guy Ben!

I'd give a zero if I could. I was extremely disappointed with my recent experience involving Sleep…read moreNumber, particularly regarding misleading information and inconsistencies surrounding costs and services--issues I regret to say occurred on more than one occasion. When I visited the store in Deer Park, Illinois, I inquired about what would happen to my existing 13-year-old Sleep Number bed, which no longer holds its firmness. I asked, point-blank, whether it would be removed at no charge. I was given a clear and affirmative response--yet I ended up paying $80. related to its removal. I went on to explain to both the salesperson & the store manager, my reservations about investing in another Sleep Number product. I mentioned that my second bed in Florida repeatedly requires resetting, and although I was told this was likely due to an outdated Wi-Fi signal (2.4 GHz vs. 5 GHz), I was reassured that newer software updates had resolved such issues. During the sales process, I was shown a warranty card and told I could purchase an additional three-year warranty for $350 at any time before delivery. I decided to take some time to consider it, given the gravity of the purchase. Later, I was shocked to find out the price was actually $399--yet another discrepancy that I find completely unacceptable. Sadly, I didn't read the fine print on the card they flashed, but trusted their words. To compound my frustration, I have now learned that delivery will occur later in the month leaving me no option but to sleep on a couch for the next 11 days. For a purchase of over $12,000, I expected--and frankly deserved--a far smoother, more transparent process. This experience has felt like a bait-and-switch operation, and had my husband not been battling cancer and in urgent need of a bed with elevation and climate control, I would have taken my business elsewhere. Instead, I trusted the brand and falsely assumed they would deliver with integrity and care, but that was where I made my first mistake. It's evident that Sleep Number and its representatives prioritized making the sale over honest communication!

*edit to review: Wanted to add that despite my full review below- sleep number still refuses to…read moremake things right despite me reaching out numerous times. District manager Doug Markum refuses to contact me to discuss my concerns. Please avoid Sleep Number like your life depends on it. Deceptive company with horrible customer service and poor quality products. I lost nearly $4k to this company I genuinely advise you to avoid Sleep Number at all costs, and this location specifically. Please do your research online and please read the fine print before making any purchase. My husband and I are eating the cost of a $3,500 adjustable base because our sales person (Kathy Miller) not once verbalized that the base is nonrefundable. In fact she said the opposite to scam us of our money- "if you don't like it, it will be like you never had it". Please please please, ask all the questions you can and ask about their return policies. Do not let them deceive you like they did to us. We were able to return the mattress (which was horrible, way over priced, not at all like the display in the store, and gimmicky- believe what they say online "glorified air mattress"), however, we have to eat a $250 fee for sleep number to collect the returned mattress (again, Kathy Miller never mentioned this). Whatever you do, please don't just believe/assume that Sleep Number is a good and reputable company like we did. Do your research, ask questions, read the fine print, don't sign anything without a thorough explanation of what you are signing. To make your life a lot easier- just avoid sleep number. Lastly. Arnie the manager is profoundly unprofessional and childish. You should be ashamed of yourself and the business you run.