Buying a car is a massive commitment and this business takes that seriously!!! The best service,…read morehardworking and honest staff. Couldn't be more grateful for the help and the car. You gotta go to Heffle Motor Company for ANY car buying needs!

We bought our tundra from this dealership and it went very smoothly. The vehicle was beautiful! The…read moredealership was very accommodating and friendly. Of course the price of our truck was spot on! I would recommend this dealership to anyone looking for a vehicle!

Service department lies to you about pricing. Doesn't give you accurate pricing until after the…read moreservice is complete. Never go here. Never trust them. I was told max $150 for oil change and tire rotation. I was charged $350.

BUYER BEWARE We purchased a 2020 silverado 2 months ago and are already looking at a $1000-3000…read moretransmission repair. Original paperwork referenced "shaking at highway speed" but indicated that the issue was with tire balancing. We use the truck as a second vehicle so we didn't drive it often during the first month of ownership and accepted their written explanation when we noticed the short rumble going past 70mph. I started driving it longer distances recently and the problem has worsened to not only the shaking at higher speeds but also slipping going uphill and shaking at lower speeds. We took it to our regular mechanic who diagnosed at a minimum the tourqe converter (about $1800) to who knows how much. We tried to reach out to our salesman who had just started but he has already moved on, perhaps too much integrity after he starts getting call backs? Our recent call with Ryan ended with an offer to repair it as quickly as possible, at full dealer rates of course, but we were on our own aside from that generous offer. We'll be making only the 3rd payment on the way to pick it up from the honest shop we will be using to fix it. Don't even think about buying at any of their dealerships. They were friendly and helpful with a good internet presence but they will sell anything to turn a dollar and won't stand behind it. BUYER BEWARE.

Overall super satisfied smaller shop fewer people but service went well problems fixed only…read morecomplaints if I make one would be lack of communication from service department but will be back. Rather go here than Malloy ford in Winchester!!

If I could give this dealership a -5 I would. My journey with this dealership begins in April and…read morethree months later there is no resolution to the issue they caused. We took our 2019 Ford Explorer into the service area for routine recalls. I was told it would be a day of work and should be done by the end of the day. I dropped it off the night before so it would be there in the morning. I heard nothing from them until the following day-late afternoon-they called to tell me it needed a new battery. So I agreed to have them replace it. I pick it up that evening after the battery was replaced with the understanding that all recalls had been fixed and it was good to go. On the way home I had to run a few errands, I come out from the store to find my lights flashing and a locking and unlocking sound coming from the doors. It was making an alarm sound just lights flashing. I got in my car started it and it continued until a drove for a few minutes and it stopped. My car was not doing this before I dropped it off at the service center. The next day I go out to get in my car to run errands and its completely dead. Ironically, they called to say my recalls had not been completed and they needed to finish them and I needed to schedule to bring it back, I informed them of the issues. They responded they would send someone out on Monday to have it towed back into the service center. A week goes by and no one has gotten the car or contacted us. They were not returning calls or emails. Finally, I get ahold of someone and they finally tow it to the shop. Fast forward to July - I finally requested my keys because they have obviously not worked on my car thats been in their lot for three months. Which during this time, I did call and request updates on it - they didn't answer. When one guy did answer he told me to stop calling-they'd call me when it was fixed. I asked about getting a loaner - because we are busy people with kids into everything and I have had to borrow vehicles from understanding friends. I was told they would see about getting me something - crickets. So here we are in July, my car is still not fixed. I filed a complaint with the Ford Corporation only to find out the last noted work that was done on my car was in April...so what have they been doing with it the last three months? So I realized, all the work they claimed to have done they haven't. They lied. The first time we went to pick up the keys conveniently they lost them...went back in again and after a half an hour of searching they found them. I went out to my car only to find it wouldn't start again. I go back in and tell them they needed to refund me the cost of the battery its the least they could do after no communication, no loaner, no resolution to my issue they caused. I was told no, but they would jump the battery again. I grabbed my keys and left the lot. My car is still in the lot with a dead battery and my patience with this dealership had run out. So for those out there - beware of this place and enter at your own risk.

Had a good experience, my sales person was David Boone, he was very informative and broke down the…read morenumbers, Do your research, don't leave a bad review when you didn't do any research on the vehicle. If you just throw a random number without substance, they won't budge. Be intelligent I came with research and it made our negotiation productive, I ended up getting a very good deal.

We were very satisfied with our business dealings at Apple Valley Chevrolet. Mark, Jeremy and Niki…read moremade this purchase a breeze and worked so well with us in trying to stay on budget. We drove away same day with an amazing deal on a 2020 Equinox. Highly recommend this amazing dealership!

Hands down best place to buy a car especially if you have bad credit. Ryan is absolutely wonderful…read moreand takes care of everything.

You would think this father and son owned business would be more respectable…read more One would also think that a father would set a better example for his son. The way he conducts his business is dishonest and sleazy. We bought a car a little over a month ago here. The owner promises to you that most of whatever could be wrong with your car after you have it inspected he will take care of within 30 days. At my inspection the inspector told me that he noticed a clicking noise that he suggested I go to get checked out again by the dealership since I was under warranty. I took it back and the owner said unless he could personally hear the noise he wasn't going to look at it. When we went for a test drive he even accused me of making up the noise! It was all written up with the inspection. It honestly was like going back to a whole different place the way his demeanor changed. Obviously then showing his true colors. He "extended" that particular noise problem to a 60 day warranty but I had quickly figured out he never actually intended to fix anything. All talk- no real help. Then today- found out my transmission will need replaced. This place obviously sells lemons. Luckily, I am fortunate enough to be able to fix the problem in my vehicle- but for those who are looking for a reliable car that you're not gonna have to dump more money into do not shop at this place. I wish I would've read some of the reviews beforehand. I would never recommend this place to anyone in Martinsburg or in all of West Virginia. Find yourself a more honest dealership. This ain't it- don't waste your time! If I could go back and pick a different place I would in a heartbeat.

I recently purchased a 2008 VW Jetta off of Travieso. He gave wrong information in the ad stating…read moreit has a check engine light but does not affect the way it drives. Once I got there I popped the hood and immediately seen the MAF sensor was unplugged so I said something and he proceeded to pull the connector from behind the motor and plug it in which once he did it immediately died. So I immediately decided to scan it and found 6 different trouble codes which Travieso said "has check engine light but doesn't effect the way it drives" was misinformation. After I confronted him with the codes he was willing to negotiate and eventually we agreed from 3000-2000. Once I got it home I found that it was leaking oil majorly and burning it. But remember it "doesn't effect the way it drives" thankfully I'm knowledgeable when it comes to these systems and found the source of the issues pretty quickly and repaired it for around 200 so still a win. But overall I would not recommend this place because I felt he was trying to be very deceiving and seemed upset when I tried negotiating for the issues. If you go here please request to scan the car with either his scan tool or better yet take it to Napa or O'Reillys, please be careful when buying here! Anyways I fixed it cheap and now it works well.

i had my Honda Accord detail tailed by these folks. I am highly impressed with their attention to…read moredetail. I had my car washed and waxed, interior shampooed and cleaned, to include my truck. I even had my engine cleaned. These guys mailed it!!!! I HIGHLY recommend them!!!!!! all at a very reasonable price. I look forward to taking my other vehicles there when needing some car lean love. They made my 2006 Honda Accord look like it just came off the show room floor! Thanks Guys!!!!!

Build A Vette was a hassle free experience. The owner William Ryan came in and negotiated my new…read moreToyota Tundra deal and saved me over $2300 In finance charges. I strongly recommend this company to anyone who doesn't know how car dealerships work. Thanks Mr Ryan. You were a blessing to our family.

From the owner: Why Us You Ask? At…read moreBuild A Vette. Knowing the ins and outs of the negotiations process in the automotive business Is key to saving money on the vehicle you want. Knowing all the hidden fees associated with every Car, Truck and SUV is the trick on how you can save money. Not only on the front end of the deal but also in the finance office. Car dealerships love to hold two or three points on that finance charge so they can make money on the backend. As a formal sales professional, sales manager and finance manager, I know how to negotiate that sweet deal for you! Sales consulting is my passion. Contact us today to learn how to save money on your next vehicle purchase.