I was originally going to post a review with all sorts of praise for Michelle because for the 4 times that I have visited this salon previously, and even this time, Michelle did my sns nails beautifully. However, I discovered on what wil be my last visit to American nails, she is just as sheisty as Steven (the manager) and others whose name I don't know at this nail shop. Long story short, I asked for two toes on each foot to be painted in chrome because my toes which were gel didn't really match the nails on my hand. The man doing my toes tried, and the result was a bunch of little cuts on my toes and all ten toes shined to a pearl at most. I asked Michelle for pointed lashes (a specific style), showed her a picture online and she said she knew how to do it, and the result was even length lashes and a glob of glue in my hair. I felt it when she spilled it on me, but she thought I was asleep so she didn't say anything about it, apologize or tell me how to get it out or anything. Why didn't I say anything? Because there was a woman across from me who was complaining about wanting the bag changed out for her pedicure because it had a hole in it and she felt dirty water in it. The customer made a reference to the nail shop up the street and under her breath Michelle said she should go to the other shop then. I knew better then to complain because that would be what I encountered. Michelle is normally nice and attentive, and todays experience started like that but her mood got very dark at some point and it was downhill from there. So my total today was $153 for a sns refill, a lash refill and a basic pedicure with ten chrome nails (even though I asked for two). My satisfaction level was zero. I tipped Michelle a goodbye tip because I decided to continue my search for a good nail/lash shop that treats me like I should be. Karma will take care of the rest
*** Update*** 5 days after lashes applied I might have 5 lashes left. Be warned, the staff here is spiteful. I received a response from Michelle with excuses. She said I spilled the glue cup that was on my head, eluding to it being when I reached for my phone smh. She said she knew I didn't like the way the man did my toes so she deducted cost from her work. She said the lashes I wanted were strip lashes, individuals can't do that. Advise: if your customer isn't happy with the work they are paying for, fix it. Or, if you "deducted from your work" then tell the customer. If the customer spilled the glue cup on her head, tell her. Or, don't put the glue cup on her head. If you can't do a lash look because it's lash strips, tell the customer that it's not possible to create that look, instead of saying you could do it. As you can see, instead of providing customer service, they make excuses and try to make it fall back on the customer instead of ensuring their clients get their money's worth. She told me to shop around other shops to price compare. Ummm, I pay well over $100 to get my nails done every time, no matter where I go. I didn't complain about the price, I complained about the quality for what I paid. I will be calling American Express to dispute my charges because that card guarantees my satisfaction and you can dispute charges when you have been swindled. I shouldn't have to pay for lashes that were poorly applied and hVe mostly fallen off. I wasn't going to bother updating this post to complain about how my lashes started falling off that same day, but the defensiveness and boldness of the response I received moved me to respond. Buyer beware, this business is not solid.
Update #2 - To Steven in response to your offer for 'another chance to make me feel better,' No Thank You. read more