Broke and ruined a lot of our belongings. Terrible communication about when they would be arriving with our belongings (which was 2 days later than what they first told us). They said we had to go through their bogus (third party claim company) insurance company to get reimbursed for the damaged and ruined items. Tried several times on the insurance website and was told that they never received our claim (no live person to talk to everything must be done by email or online and there is no chat feature). American Pacific Transportation knew first hand about the damages they had done and would not make it right. They said they were veteran owned and operated. The guys that they had emptying the truck said they were picked up from Home Depot. (Nothing against day laborers, just they said they were not veterans) I would avoid this company. We paid a lot of money to be treated disrespectfully and have our items ruined. read more

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American Pacific Transportation is unlicensed to do business in the state of California. They delivered 37 of my 72 boxes and told me to file a claim. To file, you need to list each item, its original and replacement cost, weight but you cannot save the file. If each box had 20 items, I would need to list those details for 740 items WITHOUT SAVING. When I read the reviews for the company where you need to file a claim agains American Pacific, it was clear that the company was a scam. In one review, the customer filed a claim for $8000. They received $72. None of 10 attorneys have responded to my 1-page summary of the disaster. There is no hope for consumers. Are you moving? Rent a moving truck and move your stuff yourself! I wish I had! read more

This company is completely dishonest and unreliable. They came to our home in July and quoted us around $6,000 for a move from California to Florida. When they had all of our stuff hostage at their yard, they called back and said the price would be double due to weight! So what is the point of an estimate and looking at our belongings if it doesn't mean anything? They told us that it would be 45 days from the time they had our belongings to delivery. Now they've had our stuff sitting in California with no updates or communication for over three months. We're without a fridge, beds and basic living necessities. We've had to spend a ton of money replacing these things in addition to the money we've paid them. The worst is that I know at least two other families from Victorville / Apple Valley who are dealing with the EXACT same issue. Underestimating, charging double and then silence when it comes to delivery. All we want is our stuff. This is crazy. read more

DO NOT WORK WITH THIS COMPANY! John from dispatch: He called me the day before our move to go over all of our items. I had items in a Clutter Storage Unit which was measured at 291cf. I guess it helped that my items were measured by a professional storage unit since this moving company will LIE about how many cubic feet you are using and then charge you for an extra 400 cubic feet at $5.50 per cf. Do the math! We had a second pick up location at our townhouse. We were only moving furniture out of our Master bedroom, 10 boxes, 5 bins, a workout bench and an adult bike. All of this would have also totaled about 300cf. Day of the move: movers showed up at the townhouse after picked up my 291cf. from Clutter. Their moving truck was small. When they opened up the truck, 2/3 of the truck was full. No way would our items from the townhouse fit. We were in shock. Movers started arguing with us that the truck holds 900cf. and that our items from the storage unit were over 600cf. and this is why we had reached our 600cf and had to pay extra. What???? I have proof that my items equaled 291cf. They couldn't scam me. But Lalo from dispatch told me that I'm over my allocated space and they can't fit my items. Why would you show up in a truck too small to fit our items? How can you argue my stuff is over 600cf when I have proof that you're wrong! (see pics of full truck upon arrival at townhouse) Their blankets took up more space than my boxes. So the movers unloaded our items and left them at our townhouse. I like to note that in the process of loading and unloading they broke several of my items. (See pics attached) Additionally, the movers seemed like they were on some type of drug. We took a video and submitted it. John from dispatch requested a drug test the same day. Issue is: they took 1/2 of the moving cost deposit from California to Virginia of $1350 via Zelle. For the past two weeks I've been told to speak to Autumn, only person in charge of finance. I need a full refund. You show up in a truck too small, you overestimate my cubic feet when I have proof that you're wrong and then you disappear without a trace after taking my money and NOT COMPLETING MY CROSS COUNTRY MOVE? Who is the owner? Manager? Who is "Mr. S A" who is responding to all negative reviews here and seems to be so defensive? So many people are UNHAPPY and yet you are saying we are wrong and your company is right? Another moving company, BROOKLYN MOVERS, came out two days later. Highly recommended! They took all of our items for 600 cubic feet as I had estimated! We decided to add few more items and paid for an extra 100cf by CHOICE. So how much more proof does American Pacific need that your truck was too small and my items did not equal 900 cf as you were arguing. I provided Autumn and John and "info@americanpacifica.com" all the details and facts. I will take this to small claims court or join a class action lawsuit if I don't hear back from American Pacifica this week. You can't just take people's hard earned money without providing the service they paid for. Moving day: 1/13/22 It's 1/27 and still no resolution or follow up! read more

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Would completely avoid moving with this company right now. We have a move in progress with them from west coast to east coast and it's been 44 calendar days and 30 business days and our stuff is still sitting in a warehouse in California. This means we've been living out of a suitcase for nearly two months. We've had to spend thousands to re-buy stuff to make life live-able during this time in limbo. This is on top of the money we already paid them to move our stuff that they're holding onto. They have been slow to respond. They're citing COVID restrictions as an issue in the delay and said there are ten other groups like ours who are getting screwed. They probably shouldn't be taking on new clients then. If you're looking for movers during this time, AVOID them. Will update this if there's any action. read more

Rate - ----no stars I wanted to wait to make a review, but my mother has gotten NOWHERE trying to appeal to the people at the company like Autumn... My 77year old widowed mother was moving from our home in Southern CA to Naples, Fl to live with my brother's family. My brother and mother contacted a Moving Broker who contracted her with this company American Pacific Transportation in Victorville CA. The day they were scheduled to come, no one came to pick up her boxes...we called and had to try scheduling another date for pickup. Pick up of her boxes was set for October 2019, when the 2 movers showed up, we were concerned. She had 59 various sized boxed marked and accounted for loaded into their moving Van to transport back to their warehouse in Victorville, CA. Per her contract and Moving price paid there was no room for her remaining 3 garment sized boxes. ( which we still need to ship to Florida) when we asked the mover he gave us an amount for the 3 remaining boxes, and he said just call the office and they will schedule another pickup, and he would "come back the next day and pick them up" when we called the office they informed us that NO they would honor the quote he gave us and would not be back to pick up the boxes. My mom's 59 boxes were taken, she and my brother drove out a week later. The moving van finally arrived on 10/29! The driver was hard to deal with and he would not even back into the driveway for my brother to unload the boxes near the garage, he wanted more money $$ to back up to the garage!! The driver delivered 39 out of 59 boxes, my mother is STILL missing 20 of her boxes!!! She has photos of the boxes that arrived, most were upside down and damaged!!! The driver delivered her furniture UPSIDE DOWN!! My mother is missing unreplaceable items from my Late father and so many photo albums of her life that cannot be replaced. The office said that the delivery driver said my mother received all her boxes, which was a LIE! My mom has called the office numerous times and NO one, especially Autumn will help her, Autumn told my mother she was not too concerned with her missing boxes and damaged items since she didn't call soon enough!!! I have called the office and spoken to Eli and he assured me Autumn would call me back, No call... SUCH A HORRIBLE EXPERIENCE FOR A 77 year old woman who did not want to move in the 1st place, but to have her beloved belongings STOLEN AND BROKEN AND DAMAGED with no regard from the moving company is DEPLORABLE!!! SHAME ! SHAME ! SHAME! on this company for taking advantage of Elderly People! MORE Photos of damaged boxes and belongings will be uploaded soon. read more

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The company has had my items over the maximum amount of time for delivery. We booked through a broker (my mistake I guess). They are blaming the length of time on COVID, but they signed the contact over 2 months ago when all of this was going on. They knew when they picked up my belongings that they did not have a driver. Unacceptable. I see they have updated their review areas lately saying that times are delayed. Well, they were delayed back in July apparently, with no transparency until Sept 7 when they decided to let people know they are running late. We have called multiple times and were told we would get a call back. They never called and followed up. We had to continue to follow up. Excuse after excuse and now telling us it will be possibly another 2 weeks before they even get a driver - then 5-7 after that. We have been unable to move into our home because of there overt delays and poor service. You read their mission statement about them wanting to provide a seamless move and how the founder dealt with many bad moves before. That is the exact service we have received. Poor moving experience. Hopefully WHEN/IF our things arrive they all arrive. Will update then. read more

Extortion is still a felony. These movers showed up w/out packing materials for the full pack of my home (disabled senior widow) & a small truck. Immediately they demanded thousands more blaming the moving broker for misinforming them (NEVER USE A BROKER!). In hysterics (my train left the next day) I sent them away after their mgr came and took pics, etc. They agreed to return the next week (now completely clear about my furnishings) & AGAIN arrived w/out packing things & the same short truck. Next their packing monkeys broke my office window & said a gust of wind knocked my Edwardian mirror into the window (the window is always shut so what gust of wind?!?!?!). Escrow was closing in two days so I paid to fix that. Then they wanted to send a 2nd truck - at MORE COST to get me my things. Now I am in my new home camping until I can figure out how to get my things from storage in AV. I will be filing charges but first thing first: getting my lifetime of bit and pieces here in IL. DO NOT TRUST THEM WITH YOUR THINGS! If they tried to extort monies from you as well lets talk. I'm thinking a class action suit... just saying read more

I moved from California to Texas.. at first they sweat talk about their wonderful service and how they they take care of your stuff with care. Well that was not my case at all. They said that everything they wrap they are responsible.. all my pictures frame where broken. My bookshelf was completely destroyed. I submitted the pictures and stuff and ever since no one has even bother call and I've been calling and no answer.. i really regret on getting this service. Not professional in anyway. Spoke with mike said he will take care of the matter. That was on 4/2019.. it's been 2 months already and no call from them read more

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UPDATE! THEY REFUNDED ME They have refunded the $400 deposit. Although my time was wasted, they were upfront about the price change before the day of move. Yes things changed, but maybe they were telling the truth and this inconvenience was just an unfortunate situation for all of us. ORIGINAL REVIEW: I got scammed by this company. They quoted me to move out of state, we paid the deposit of $400, then they called and said the price was doubled that they made a mistake on their end. I asked for a refund, and since then they haven't answered their phones nor have they sent the refund or any record of it. Maybe they know my number and are avoiding it now. I'm filing a BBB case, I'm filing a case with the Department of Transportation and I will he leaving my story in as many places as I can. This company is a SCAM BEWARE. They really convinced me that they weren't. Beware. read more

DO NOT BELIEVE THE GOOD REVIEWS!!! This company took all my worldly possessions from CA on April 25th to move them to Alabama. Now they've disappeared, no updates, no working phone numbers, no email responses at all! May 14th and everything I've ever owned is gone without a trace, I'm filing a police report but my stuff was priceless to me. I'm heartbroken read more

No sir I do not curse anyone out unless brought to that point and that I was. You broke my TV. And I was never offered a refund due to the fact they came out and my items would take up more room. If o was not going to lose 300 dollars yes I wanted to cancel that option was not given to me at all through out any conversation. The so called contract wasn scribbled over and never given to me by your drivers maybe you need to speak with them I told Eli from the get go my budget so again I would not agree to 2700 dollars and that is where my frustration came from. Yeah and then pack 2 flat screens in 1 box no cushion and pay 41 bucks serious. So that is why my review stands yes you let me pay my original agreed price but after stress mind the many mounts of lies so I know what I was told and your company lied and were rude and did not research with your drivers on what was told to us upon picking up our item I know next time to drive myself read more

American Pacific - Broken TV after plugging in about 10 min it shut off and would not come back on but lost the top of TV and the lines through out. - Movers Near Me - Victorville, California

I am inquiring to see if anyone who had this company move further than a local move has received their goods? I'm talking about an interstate move. Per the regulations an interstate move can be no longer then 21 days. My stuff was picked up on June 21, 2020. I phoned for my things on August 10, 2020. Still was not informed about this delayed shipment thing. Only time I heard about it, no drivers due to COVID, was about 2 weeks after I had called for my things to be delivered. My move was to North Carolina. The young man that answers the phone said he "thought" I was the only one out this way. I understand their is an expedited way to get my stuff but it's another $1600 on top of what they would collect. This makes me suspicious. Please if at all possible and you too are doing the waiting game or you actually received your goods message in here that you received air and the State you moved to. Thank you! PS: I'll update if and when I ever get my things. read more

I know I already gave them one bad review but had to get on here again to warn you all away from them after finally getting my measly claim payment, now that things are opening up again. Don't know how they stay in business. I'm guessing the high ratings/good reviews are fake. Please use a big moving company and stay away from brokers who send you to companies like this one; it's worth it. read more

Please look at their BBB rating: F. Stay away from these crooks. They took my money but did not move a thing. They took my deposit never came to my home for an estimate. Promised a large truck came with a delivery mini truck. They did not move anything but kept my deposit. They are not honest people, they are crooks. Please use someone else. Do not give a deposit without a walk through and written estimate. This company will do what ever they have to steal your money. These are bad people. read more

do. not. use. this. company. for. any. reason. They are worthless and total scammers. You will end up paying SO much more than quoted. The most stressful and unprofessional company I've ever worked with. They are not helpful at all and never give you a straight answer. Also, they were almost 3 weeks late delivering items. When they DID come, they sent a picture of a sign on a bridge nearby saying the truck was too heavy to make it and would need an additional $800 in CASH to shuttle the items. HOWEVER, there are MULTIPLE routes to get to my house that do not require crossing this bridge. Autumn was supposed to "map out other routes" and call me yet NO PHONE CALL. Shocker. Upon arrival, more than half of our pieces of furniture were damaged. My dresser is missing drawers and looks like someone took a hammer and just beat the hell out of it. It was wrapped TIGHT yet still am missing legs on most of my end tables and dressers. It's as if they went OUT OF THEIR WAY to damage our things. There is no way that this many items should be damaged. My leather chair has tear marks. My couch has STAINS on it. I understand a few things here and there during a move but after spending almost 10k on this move, I now have to go and buy new pieces of furniture because these can't be repaired. The driver also refused to go through the inventory list with me when he arrived. He said that he made sure all of my things were on there and he didn't have time to go through the item list. THIS. PLACE. IS. TERRIBLE!!! I would bet money that the 4/5 star reviews are fake. They also use AMERICAN PACIFIC as their name yet there is another American Pacific that is ACTUALLY a Better Business Bureau accredited business. This one is not and it has a C+ rating. They know what they are doing to get customers and then treat their customers like shit. Seriously, I should have just sold all of my belongings and bought new stuff. It would have been cheaper!!!!!!!!! **These are just a FEW of the MANY photos of damaged items. The dresser arrived WITHOUT DRAWERS. Why was it even unwrapped??? 4 dining room chairs arrived..... only 1 was wrapped. A $5000 leather trunk came UNWRAPPED and scratched when I sat and watched it being wrapped when it left my house. read more

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They were great communicating before the move. Then upon arrival, the price nearly doubled. Then the transit went from 5-14 days to "we don't know". Ended up being 21 days. Then my recliner is missing. I was promised by the delivery driver that it would "be on the next truck". I've left numerous messages/emails and Angel has lied to me numerous times about calling me back. Do not use this company! read more

I updated my review after they reached out to me to settle our claim.The company said there was a miscommunication on delivery date and they will change their policy to improve communication with customers. Important to know: delivery is up to 21 business days after delivery date on contract. read more

This organization was absolutely phenomenal in moving me out of state. Moving out of state can be an incredibly stressful time where there a lot of moving parts that all need to fall into place with no margin for error. The sales person and dispatcher are very experienced in making this experience much less stressful and making everything happen on time, and keeping me posted every step of the way. I highly recommend using them for any moving needs, and I can't say enough great things about how pleasant my experience was. Also, I believer they are veteran owned, and thank you for your service. Great work all around! A++++ read more

Unethical and incompetent business. Incompetent because they totally screwed up my order, and it arrived 3 months late (it was a shipment of personal items from CA to NY in fall of 2017). Unethical because I was promised in writing a partial $341 refund due to the error. I never received the check in the mail and since then have written at least a dozen emails and left several voicemails and received no response. If anyone wants to do business with them, please do me a favor and ask about Alexi Shaw's $371 refund that is owed from January 4, 2018. read more

American Pacific - I never received the refund, and I have left dozens of voicemails and emails requesting it in the intervening 7 months. - Movers Near Me - Victorville, California

I used American Pacific for my move from Southern California to Southern Oregon in January 2020. I originally contacted Eli a few months prior to get a quote and gather information which would make my move as easy as possible for all parties concerned. Mike came to my house and evaluated what I had and went over the options available for the move. I had a very large executive desk which would have to be taken apart to be moved. Mike assured me that it would not be a problem disassembling the desk and then re-assembling it at the new location. I also wanted a dedicated truck for pick-up and delivery, as I did not want my belongings transported with other loads nor did I want them to be shipped in a tractor/trailer and then transferred to a 'shuttle' for final delivery. As I had a 3 bedroom home my belongings would easily fill a 27 foot truck. Although I was informed that this would be a more expensive way to go, I wanted this option. I kept in touch with Eli over the following weeks and continued to get bids from other companies. In the end I choose American Pacific even though they were not the lowest bid I had received. I felt that both Eli and Mike were sincere in their desire to do whatever they could to meet the needs I had and to make the move as easy and as painless as possible. In mid-December I made the arrangements to have American Pacific do my move in mid-January and kept in touch with Eli over the next few weeks. My only slightly negative comment would be that it was sometimes difficult to directly contact anyone at the office during late December and early January. Calls went to voice mail and sometimes were not returned for a day or two. It was the holidays and as I learned later the staff had been given extended time off during that period so calls were not returned within a reasonable time after being received. But, that was a minor problem and taken care of as time went on. On packing day Lalo, Ed and Bobby showed up and went to work. Lalo was a 'packing machine'. I was just amazed at how quickly and efficiently he could pack anything from fragile objects to the most durable items, quickly and well padded. Autumn also came to the house on packing day and went over the final documents and schedules. She was also very helpful in coordinating the packers, loaders, pick-up and delivery schedules. One the second day Ed and Felipe showed up to finish the packing and do the loading. Mike also came out and as he had promised got the executive desk disassembled and wrapped for packing. I had asked that Ed accompany Felipe to Oregon to unload and that request approved. The truck was loaded and locked and parked in the American Pacific yard for a few days until I could get to Oregon. Felipe and I stayed in touch by phone during this time. Five days later my household goods were deliver on the agreed upon date. All in all a very efficient and professional job. My thanks to Eli, Mike, Autumn, Eduardo, Lalo, Bobby and Felipe for your hard work, dedication and professionalism. You made an event that is usually difficult and stressful much easier to get through. I would highly recommend American Pacific and their dedicated staff for your next move. read more

Moving across country? Might be faster to hire a horse drawn wagon. Complete lack of communication with this company unless they use carrier pigeons and the message wasn't received yet. read more

Although I was not at the site locally, I appreciated the quickness of the response of Lalo initially. However, it was the slow responses afterwards that cause me to go with another moving services. More Lalos would probably help. read more

The worst experience and they have so many hidden charges that they just didn't mention like the distance between the elevator and the door if it's too far, and a shuttle fee! Those shuttle fee alone is extra $300! And the contract says delivery within 21 days of preferred date. It's been two months! A whole new season has come by. So, super late delivery, insanely late, and they're just charging extra, ripping off from the customers. The charges should be crustal clear from the beginning. Not like, "oh ur things are going to be delivered when it's a whole bee season and we're gonna add extra charges." It would've been nicer if they were upfront about it. It would've been nicer if they didn't deliver it two months late. My wardrobe box came in crushed. Literally, crushed. read more

I should have rated this as a "no star" experience as it was worse than NOT GOOD. We used American Pacific Transportation to move from California to Arkansas. The movers showed up late in the day in mid-December to begin the process. We knew they would be loading in the dark. All activity stopped at one point as we were told that they had reached the number of items on their list that they could load. They were working off an incorrect list. We got that sorted out and in another hour they stopped again. We were told that we had reached the maximum amount of space allotted for us on the truck! Another phone call and Elijah, down in Victorville, said that unless we forked over more money, the movers would take what they had loaded and leave the rest of our stuff in the street!! More grand Mis-communication. As far as the delivery of our items, the nightmare continued. We were contacted by Autumn (at the office in Victorville) on January 13th to tell us that the truck would be delivering our things anywhere between the 16th and the19th. And we needed to fork over yet more money. We needed to pay them another $1400 because, she said, the big truck could not deliver to our address. Not a fact at all. Big trucks go by our house all the time. As it turned out, we got a call from the movers on the 18th, saying they would be at our house in 45 minutes. We had no 24 hour notice. We could have been anywhere at the time. The shuttle truck, (which looked identical to the one that had picked our stuff up) arrived without a dolly to move the piano. The piano had been stored and transported on its side. The keyboard vertical instead of horizontal! At on point, one of the movers (after seeing yet another damaged item come off the truck) said, " I would never use a moving company to move my things" Not exactly a vote of confidence. Finally, when I called American Pacific Transportation this morning, I spoke with Autumn. This gal needs to take a course in human relations. She basically called me a liar; telling me that many of my claims were false. That takes a lot of nerve.....telling someone that what they experienced did not actually happen. This is called, INSULT UPON INJURY. Do not use these movers if you have any other choice at all. They are not worth the stress nor the headache. read more

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do not use this company if you're looking for movers ! they quoted me $1700 to move from Tehachapi to Bullhead , AZ and the night before they were about to come pick up my furniture at 10 am they called and said it would be $5000 ! that is a HUGE increase in price and i cannot afford $5000 .. especially not after agreeing to $1700 . not only that , but they told me they needed a $480 deposit and then proceeded to take my card information but unstead of taking the $480 , they took it upon themselves to take $500 claiming they needed "an even number" . im pretty sure $480 is even enough . I've been trying to contact them and now suddenly they aren't answering their phones something is fishy here . the guy's name is "Eli" .. so thanks to "Eli" i am now down $500 and feeling completely scammed ! do NOT trust this POS "moving company" read more

This team and specifically the driver Mike did an outstanding job on our move, picking up the load in Palm Springs on Wednesday and delivering to Oregon on the following Monday. No haggling over load size, extra charges, etc that have become the norm according to reviews I've read about multiple moving companies. Would use again and recommend without hesitation. My only tip to those looking to hire a mover, be very accurate with the box and item count provided to the companies when gathering quotes and make sure to provide a final list before pickup to help avoid disputes over load volumes. read more

Great services from the guys at APR. They have made our move to the east coast easier because of how much they have helped us.if we ever move back to the west coast I would definitely use them again. read more

American Pacific - Movers Near Me - Victorville, California

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I have never used a moving service before, and after going through several quotes, I decided on American Pacific. The contact Jeff Wood was very kind and professional and gave me all the information I needed very clearly. The movers called me and I got my move scheduled on the date I asked for. Mike and Lilo did an amazing job, those guys work really hard and I appreciated their attention to detail and help with my many questions on the next steps. They were absolutely fantastic. I felt at ease and very satisfied with the results, I'm all moved in and my belongings survived the transport well. Thanks AP for the good job. I will recommend you to my F & F. Best to all and thank you for your service in our Armed Forces! read more

This is scam company! Never use this company... They have 5 stars on website.. don't trust!!! It's just pictures!!!! But not real.... They have plan how to book new customers and how to get money ch more money then they promised you... first somebody call you and promised good deal on moving and after when they start working they give different price and charge for each item and weight and other stuff... and they start telling you about scam calls or something like this and try to be good against you!! DON'T TRUST!!!!! They have one guy who make some Scam Calls!! - it's his tactic!!! They are cheap company... they using people from other companies who can work good and after that won't pay for his job or give him cheap rates... They using rental truck...!!!! It's mean they don't have your own truck!!! Also check license number and all insurance for Cargo, Workers Comp and general lability!!!!! 100% they don't have nothing!!!! read more

We recently moved from California to Arizona and utilized a 10x15 storage unit as a temporary holding spot for most of our non furniture items. We used a 3rd party originally to find someone but unfortunately they gave us a very low estimate and it was going to cost us a lot more than expected. I was able to work with Mike at American to arrange for a fixed price and direct delivery. This eliminated the uncertainty about extra charges. The movers, Felipe and Marc did an excellent job packing and protecting our stuff for shipping. When we received our shipment all was in tact and no damage. Felipe and Marc also unloaded and were careful not to damage anything they had to unwrap. They were also very courteous which we appreciated. If I ever need to move again, I would call them first. read more

Thank you Mike and the team for all your help. You made moving for me and my family so simple and easy. You guys were so professional we truly appreciate it specially after such a stressful move you guys were so patient with us and made the move so smooth. I will be referring your great company to everyone who's in need. You Guys ROCK! read more

I was slightly concerned when reading past reviews but after speaking to Eli and explaining why people were leaving those negative reviews it eased my worries. I will definitely use American pacific again, I moved from la to Vegas same day service the guys killed themselves in the Vegas heat . Great company, great service and very professional. read more

Moving is never fun. It can be very stressful. My fiancé and I decided to hire a moving co. We couldn't have been happier with Mike and his team. I love their attention to detail and the care they handled our valuables with. Will definitely be hiring them for our next move. read more

I never used a moving company to move my things before. Usually I would have a couple buddies help me and we would rent a small uhaul. This time I had to move across the country and that was not an option. I have heard some horror stories about moving, so obviously I was a little intimidated by the process. The guys at American Pacific did an amazing job for me! From start to finish they were professional and courteous. They sent an estimator to my house to calculate the cost and gave me a flat rate that included everything. On the day of the move they showed up on time, took my boxes and wrapped all my furniture. My things arrived in the window of delivery they promised and the price they quoted me never went up. If you are looking for good movers, these are the guys to call. read more

We used American Pacific to move my in-laws from Phelan to Victorville recently and were very thankful we did. They moved all of the heavy/large items with ease and the guys that came to do the move were very respectful and friendly. They wore their masks the whole time and were very professional and clean. We did had a few miscommunications and an item broke in the move but after speaking with Mike he was able to correct everything and help us file a claim to resolve it. Appreciated their commitment to taking care of their customers and making sure we were satisfied! read more

This is very long. Summation of this review is: ALWAY GET A SIGNED CONTRACT. To our detriment we did not and ended with receiving less than estimated service while paying double estimated price. I called and arranged service, received an estimate for our move, and paid a deposit. On the day of the move the moving team was two hours late. When I called the company they explained that the three hour block of time for moving was actually a window of time in which the team would be arriving. This was NOT what was confirmed by the company by phone the day before the move. The estimate for the move was for one truck and four movers for three hours ($199 an hour- if the company claims different then I expect a refund since only 3 movers worked this move). This was the recommended size of crew and time for our move based on questions asked by the company representative and answered by me about the square footage of the home, number of bedrooms and bathrooms, and the number of appliances being moved. The crew that arrived with the moving truck at noon was made up of two movers (not four). After a walk through of the home, the mover in charge seemed surprised at our 2/2 house, and said he was going to need more time or additional movers to get the job done in three hours. We decided an additional mover would be appropriate. After three hours of work, the truck was loaded with our belongings and ready to be transported 1/2 mile to the new home. I received a call from the company office that there would be an additional 2.5 hours needed to complete the job (driving not included). And the 5.5 hours of work must be paid before the truck and crew would deliver our belongings. We could pay cash or email an authorization to use our debit/credit card. After paying double what the estimated price that was quoted to us when we booked this service, the movers began unloading. The head mover came to us before unloading began and let us now that there would not be enough time in the 2.5 additional hours to reassemble beds, unless we paid extra. He also suggested that all items could be put in a central location, as in one room or in the garage in order to save us (the customer) time/money. The movers/driver did get most of the job done- but with several tasks not completed (in the interest of not adding more time to an already doubled time on the job) We were greatly dissatisfied with the business practices used by this company: *giving a false estimate of time needed to load/unload belongings *doubling the price of the service halfway through the job *requiring full payment before the job was complete because "the office is closing now" (this conversation started at 3pm Pacific Coast Time) This transaction felt similar to a scam- doubled the hours needed to complete the move, must pay estimated hours or we won't complete the move. read more

I DO NOT EXPECT THIS REVIEW TO STAY UP TO LONG, SINCE IT SEEMS THEY ONLY KEEP THE 5 START REVIEW POSTED! This is my experience with American Pacific Transportation. They are very unprofessional and careless, don't give update, get yield at by driver, promise service they cannot deliver. Per our contract, my household goods will be deliver in 21 day. The time frame has pass, and I still don't have my furniture. I email management to express my overall dissatisfaction. I received the usual apology email, and someone will contact me to resolve the issues. 5 days later, nobody contacted me (again, doesn't seem to care about their client), and I still don't know when I will receive my household goods. read more

Update 11/9/17: I was contacted by the owner of the company I believe and he ended up helping me understand the situation and how things worked. There was a lot of miscommunication between the office the drivers and myself. Mike was really a big help along with Ken and I am glad he was able to sort out the mess instead of ignoring the problems. read more

Hey everyone !! No one likes to deal with moving especially when you cant be around it - i fly so much for my work i dont have one free moment to deal with moving . But i had to move from chicago to vegas . This company American Pacific is The Best Moving Company . They Are Fantastic !! They know How to deal with your needs with out making a big deal out of it . They have been beyond helpfull i cant stop Thank Them for the fantastic service. For start Ken the sale representative was kind and on point with how they would pickup and dropp of my things . Then when they arrived to chicago to pick up my stuff with out me around they packed everything and make sure nothing will break. They even send me a photo showing me its all been taken care of. Every one i know told me its going to take forever till my stuff will get to vegas guess with in 4.5 days they arrived safe and installed in my home again with out me even being around . Save me so much time and so much headache . If you are looking for a moving company American Pacific is the ONLY one i will choose to handle any move . You deal with the Best Pro and it shows. read more